Transparency data
Complaints about DWP: financial year 2019 to 2020
Updated 13 May 2020
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This publication is available at https://www.gov.uk/government/publications/complaints-about-dwp-financial-year-2019-to-2020/complaints-about-dwp-financial-year-2019-to-2020
1. DWP businesses – complaints recorded from 1 April 2019
| Complaint type | 1 Apr 2019 to 30 Jun 2019 |
1 Apr 2019 to 30 Sep 2019 |
Apr 2019 to 31 Dec 2019 |
1 Apr 2019 to 31 Mar 2020 |
|---|---|---|---|---|
| Complaint resolution | 9,860 | 20,650 | 28,387 | 36,308 |
| Complaint review | 815 | 1,833 | 2,152 | 3,011 |
| Total number of recorded complaints | 10,675 | 22,483 | 30,539 | 39,319 |
2. Independent Case Examiner – complaints recorded from 1 April 2019
| Complaint type | 1 Apr 2019 to 30 Jun 2019 |
1 Apr 2019 to 30 Sep 2019 |
1 Apr 2019 to 31 Dec 2019 |
1 Apr 2019 to 31 Mar 2020 |
|---|---|---|---|---|
| Number of DWP complaints received | 793 | 1,614 | 2,451 | 3,285 |
| Number of DWP complaints accepted for investigation | 166 | 376 | 618 | 835 |
Read the DWP complaints procedure.