Personal Independence Payment (PIP)

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Report a change to your needs or circumstances

You must contact the Personal Independence Payment (PIP) enquiry line straight away if:

  • you need more or less help with daily living and mobility tasks
  • your health professional tells you that your condition will last for a longer or shorter time than you reported before
  • your condition has worsened and you’re not expected to live more than 12 months
  • you go into a hospital, a hospice, a nursing home or a care home
  • you go into a residential school or college
  • you go into foster care or into the care of a local authority or health and social care trust
  • you’re imprisoned or held in detention
  • you plan to go abroad for more than 4 weeks
  • your immigration status changes and you’re not a British or Irish citizen
  • you start or stop getting pensions or benefits from an EU country, Switzerland, Norway, Iceland or Liechtenstein
  • your husband, wife, civil partner or a parent you depend on starts or stops getting benefits from an EU country, Switzerland, Norway, Iceland or Liechtenstein

These changes can affect your PIP award. Depending on the change, your PIP could go up, go down, stay the same or stop.

You could be taken to court or have to pay a penalty if you give wrong information or do not report a change straight away.

You must also contact the PIP enquiry line straight away if:

  • your personal details change, for example your name, address, phone numbers, bank account or doctor
  • someone is acting on your behalf and that person changes

How to report a change

Call the ‘PIP enquiry line’.

If you need someone to help you, you can:

  • ask for them to be added to your call - you cannot do this if you use textphone
  • ask someone else to call on your behalf - you’ll need to be with them when they call

PIP enquiry line
Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges

If you’ve been paid too much

You may have to repay the money if you:

  • did not report a change straight away
  • gave wrong information
  • were overpaid by mistake

Find out how to repay the money you owe from benefit overpayment.

View a printable version of the whole guide

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