Child Maintenance Service
Sign in to your account
Sign in to your Child Maintenance Service account to:
- report a change in your circumstances
- report that the paying parent has not paid in full or on time, if you get payments directly from them using Direct Pay
- report an extra payment on top of your existing payments
- report any expenses or income that you want the Child Maintenance Service to consider
- view your payment plan
You’ll need your:
- 12-digit reference number - you’ll find this on letters from the Child Maintenance Service
- National Insurance number - you’ll find this on benefit letters or payslips
- 7-digit PIN number that you chose when setting up your case
You cannot use this service to set up a new arrangement. Find out how to apply instead.
What you need to know
Contact the Child Maintenance Service if you need help using your online account.