Digital transformation programme
Published 1 June 2013
© Crown copyright 2013
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This publication is available at https://www.gov.uk/government/publications/gds-transformation-programme-2013-to-2015/digital-transformation-programme
Government is building digital services that are simpler, clearer and faster to use. We started with the Transformation Programme to make 25 major services digital by default. Work on these ‘exemplars’ has reached its end. This page is about how we did.
Useful links
Here is:
- the National Archives webarchive of the Transformation page which reported on development of the 25 services
- the Transformation blog, where you can read about developments with government’s transformed digital services
A short film about the Transformation Programme
Here’s a short film about the Transformation Programme – what it was and how it went:
What the Transformation Programme was
In January 2013, government gave itself 400 days to transform 25 major services, making them digital by default and simpler, clearer and faster to use. We called this the Transformation Programme.
With help from the Government Digital Service, 8 departments across government set about redesigning these digital exemplars based on the needs of users, not the needs of government.
We used this page to report progress on how development of each service was going.
In March 2015 the programme ended. You can still see where we were by the end of the programme on the National Archive webarchive.
How the Transformation Programme went
By March 2015, government had delivered a range of world-class digital services used by millions of people, both in the UK and abroad.
Twenty exemplar services were publicly available. The remaining 5 are still in development and Home Office, DWP, HMRC and BIS/Land Registry will continue work to deliver them, building digital by default services that meet the needs of their users.
Live services
- Register to vote
- Renew a patent
- Student finance
- View driving licence
- Carer’s Allowance
- Civil claims
- Prison visit booking
- Lasting power of attorney
- Registered Traveller
- Visas
- Make a claim to an Employment Tribunal
- Find an apprenticeship
- Digital self-assessment
- PAYE
- Your tax account
Read about the live phase.
Publicly accessible in beta
- Rural payments
- Waste carrier registration
- Vehicle management
- Personalised registration
- Redundancy payments
Read about the beta phase.
Still in development
- Universal Credit
- Land Registry
- Claim Personal Independence Payment
- Agent Online Self Serve
- Passports
What’s next for digital transformation in government
Digital transformation doesn’t end here. Government continues to develop skills in the departments and agencies improving these services, and building others to make sure they’re so good that people prefer to use them.
From our work over the last 2 years, it was clear that this programme was just the beginning. It’s vital that we take what we’ve learnt to support further transformation in government.
We’re working with departments to build on the momentum and experience gained during the Transformation Programme to help build world-class user-centred services.
You can follow how that work is going on the GDS blog.