Corporate report

Organisation chart

Updated 15 January 2024

Permanent secretaries

Jim Harra – Chief Executive, First Permanent Secretary and Accounting Officer

Angela MacDonald – Deputy Chief Executive, Second Permanent Secretary

Executive Committee

HMRC’s Executive Committee is the department’s main executive forum. It oversees and assures all of HMRC’s work and is responsible for setting and delivering strategy. Read more about the Executive Committee.

Myrtle Lloyd – Director General Customer Services (Wellbeing Champion)

Penny Ciniewicz – Director General Customer Compliance (Race Champion)

Jonathan Athow – Director General Customer Strategy and Tax Design (Social Mobility Champion)

Justin Holliday – Chief Finance Officer, Tax Assurance Commissioner (Religion or Belief Champion)

Daljit Rehal – Chief Digital and Information Officer (Accessibility Champion)

Alan Evans – General Counsel and Director General, Solicitor’s Office and Legal Services and Chief People Officer (interim) (LGBTI+ Champion)

Carol Bristow – Director General Borders and Trade

Suzanne Newton – Director General for Transformation – Strategic Change

Andrew Pemberton – Director of Communications (Sustainability Champion)

Jonathan Russell – Chief Executive, Valuation Office Agency

HMRC Non-Executives

Our Non-Executive Directors provide an external perspective and use their skills and experience to advise the department.

Non-Executive Board members

Dame Jayne-Anne Gadhia (Lead Non-Executive, and Chair of the HMRC Board)

Michael Hearty (non-executive board member with responsibility for the Union)

Paul Morton

Patricia Gallan

David Cooper

Jen Tippin

Suzie Warran-Smith

Non-Executive committee members

Elizabeth Fullerton-Rome

Thomas Taylor

Customer Services Group

Director General: Myrtle Lloyd

Supports customers to pay the right tax and get the right benefits and helps those who have built up debt to pay what they owe.

Customer Services Group directorates

Business Tax and Customs Operations

Director: Steve Long

Manages a diverse range of operational work covering VAT, stamp taxes, charities, savings and investments, Corporation Tax, customs and international trade and excise.

Personal Tax Operations

Director: Richard West

Assists customers, agents and employers with queries on National Insurance, Pay As You Earn (PAYE) and Self Assessment, providing extra support for those customers who require it.

Debt Management

Director: Sue Young

Responsible for receiving debt payments and accounting for tax duties and other liabilities, securing late payments and bringing in late returns.

Benefits and Credits Operations

Director: James Mitton

Responsible for the delivery of tax-free childcare and Child Benefit and works alongside the Department for Work and Pensions to manage the migration of tax credits customers to Universal Credit.

Operational Excellence

Director: Richard Hawthorn

Responsible for operational processes and data for different tax types, assuring efficiency and resolving process issues. Business Service Owners for HMRC’s main customer communication services.

Customer Services Strategy and Change

Directors: Richard Forster and Mike Beddington

Drives improvements across customer services and supports operational areas, enabling colleagues to deliver better service and work more efficiently. Plays a critical role within the delivery of HMRC’s priorities.

Finance, Planning and Performance

Director: Bal Moore

Develops demand and workload forecasts and provides customer insight and data. Supports developing and monitoring performance and future plans and provides robust financial management across Customer Services Group.

Customer Compliance Group

Director General: Penny Ciniewicz

Ensures the right tax is paid and intervenes when there is a risk of that not happening.

Customer Compliance Group directorates

Compliance Operations

Director: Janet Alexander

Leads on professionalism, customer experience and developing civil compliance capability for Customer Compliance Group. Plays a key role in operational planning and performance management.

Compliance Strategy Delivery

Director: Chris Southworth

Defines strategy across Customer Compliance Group, ensures HMRC makes evidence-based decisions on compliance activity, and leads on measures to tackle risks and the tax gap by responding to fiscal changes.

Counter Avoidance

Director: Jonathan Smith

Responsible for compliance interventions into mass marketed tax avoidance and tackling promoters and enablers of avoidance. Develops policy to deter the promotion of tax avoidance.

Fraud Investigation Service

Director: Richard Las

Responsible for HMRC’s civil and criminal investigations into serious fraud and tax evasion, deploying a full range of powers and approaches to protect funding for UK public services.

Individuals and Small Business Compliance

Director: Marc Gill

Manages compliance risks across all main taxes and duties, leads on work tackling hidden economy, facilitating international trade and enforcing National Minimum Wage.

Large Business

Director: Nicole Newbury

Operates a network of Customer Compliance Managers focused on managing compliance risk across the UK’s largest and most complex businesses.

Risk and Intelligence Service

Director: Andy Leggett

Plays a central role in compliance and enforcement activity by enabling HMRC to understand, assess and manage risks across the tax system through information gathering and data analysis.

Transformation

Director: Ann Conway-Hughes

Drives benefits-focused change in compliance activity across Customer Compliance Group and facilitates compliance input and change delivery from wider HMRC programmes, ensuring best practice is shared and embedded.

Wealthy and Mid-sized Business Compliance

Director: Philippa Madelin

Focuses on wealthy individuals, mid-sized businesses, public bodies, trusts and charities. Also deals with risks including employment status and intermediaries, Inheritance Tax and various incentives and reliefs.

Finance and Planning

Director: Francesca Roberts (interim)

Leads on business planning, risk management, assurance, business continuity and security for Customer Compliance Group, and supports financial and performance management through the provision of data.

Customer Strategy and Tax Design group

Director General: Jonathan Athow

Develops and delivers policy reforms to the UK tax system to support government priorities, underpinned by high quality customer insight and analysis and working closely with HM Treasury.

Customer Strategy and Tax Design directorates

HMRC Strategies

Director: Lucy Pink

Leads on setting HMRC’s strategic direction and ensuring strategic alignment to our vision to be a modern and trusted tax and customs department.

Knowledge, Analysis and Intelligence

Directors: Jane Whittaker and Adrian Richards

Provides analysis, research and statistics to inform policy and operational decision-making, fiscal forecasting and HMRC reporting, and cross-government analysis.​

Business Architecture

Director: Stewart Hamilton

Responsible for improving the transition from business ambition, through strategy, to implementation​.

Customer Insight and Design

Director: Claire Walsh

Represents customer experience and process excellence across HMRC, provides the voice of the customer, designs simplified services and manages the department’s design governance.​

Intermediaries

Director: Rob Jones

Acts as a catalyst to drive and enable HMRC to pivot and transform its approach to intermediation in the tax system, raising standards and improving compliance, customer experience and efficiency.​

Strategic Policy into Delivery

Director: Rosalind Kay

Works across HMRC, with other government departments and devolved administrations to lead strategic policy development and co-ordination, oversee fiscal events, deliver policy change and drive improvements to policy capability. ​

Tax Administration

Director: Paul Riley

Responsible for developing and maintaining a policy and legislative framework for the effective administration of taxes and providing guidance and technical advice to support the framework.​

Business, Assets and International

Director: Jon Sherman

Provides policy and technical oversight across direct taxation of businesses, of assets (Capital Gains Tax, Inheritance Tax and stamps taxes) and trusts, and delivers on international tax and transparency commitments.

Indirect Tax

Director: Rachel Nixon

Provides policy and technical oversight across VAT, Insurance Premium Tax, environmental and transport taxes, gambling and excise duties.

Individuals Policy

Director: Cerys McDonald

Provides policy and technical oversight across taxes and benefits that have an impact on individual customers.​

Service Ownership

Director: Hitesh Patel

Leads implementation of new ways of managing HMRC services for customers based on one accountable owner driving improvements and performance through oversight of every component needed to deliver a service.

Finance, Performing, Planning and Risk

Director: Theresa Knowles

Oversees corporate operations including business planning, resource allocation, financial management, performance tracking, risk management and ensuring proper controls and assurance measures are in place. ​

Human Resources

Director: Dan Coughlin​

Provides Human Resources support to the business group.

Policy Driven Change

Director: Sara Hale

A rolling portfolio delivering policy changes announced by HM Treasury ministers as part of the fiscal events process or arising from other government departments or devolved administrations.​

Chief People Officer group

Chief People Officer (interim): Alan Evans

Develops and oversees implementation of HR policies that make HMRC a great place to work, with overall responsibility for our workforce planning, recruitment, talent management and learning activities.

Chief People Officer directorates

Learning

Director: Nicky Pattimore

Workforce Transformation and Partnering

Director: Kate Tilley

Business Partnering

Director: Simon Fryer

People Design Services

Director: Bobby Chatterjee

Chief Finance Officer group

Includes our finance and commercial functions, as well as estates and banking services provided to HMRC and other government departments.

Chief Finance Officer: Justin Holliday

Chief Finance Officer directorates

Change Assurance and Investment

Director: Mike Shipp

Responsible for providing independent assurance on HMRC’s delivery of change and investment decision-making including Transformation and Borders and Trade programmes.

Commercial

Directors: John Hayes, Dale Kidson, Andrew Wilson

Responsible for all commercial arrangements, partnering with contract owners throughout HMRC to deliver better outcomes through our suppliers, ensure value for money, enable innovation and create opportunities for social value.

Financial Strategy and Performance

Director: Ian Clarke

Responsible for the overall financial and performance planning, monitoring and reporting at the heart of HMRC’s delivery.

Unity Programme

Director: Cath Rollo

Responsible for the Unity Programme which will deliver a Shared Services HR and Finance function utilising new technology and processes to support HMRC, the Department for Transport and the Department for Levelling up, Housing and Communities from June 2024.

Internal Audit

Director: Tim Addison

Provides independent assurance to the chief executive that risk management, governance and internal control processes are operating effectively and efficiently, helping to protect HMRC’s reputation.

Unity Business Services

Director: Toni Court

Responsible for providing high quality contact and transactional HR, finance and procurement support services to all employees of HMRC and the Valuation Office Agency (VOA).

Risk, Control and Financial Accounting

Director: Alison Bexfield

Responsible for accounting for all HMRC activity while assuring departmental risks are managed, effective controls are in place and our financial systems are accredited.

Estates and Locations Programme

Director: Colin Cassé

Responsible for providing modern, high quality, safe, secure and inclusive office and specialist workplaces for colleagues in HMRC and other government departments.

Chief Digital and Information Officer (CDIO) group

Chief Digital and Information Officer: Daljit Rehal

Designs, develops and runs digital and information services for our people and our customers while ensuring we hold data in a way that is secure and meets legal requirements.

Chief Digital and Information Officer directorates

Chief Operating Officer

Chief Operating Officer: Dale Kidson

Responsible for continually improving the CDIO operating Model and ensuring that strategic relationship (customer and supplier) and portfolio management activities deliver maximum value to HMRC.

Finance Director

Finance Director: David Swainston

Responsible for ownership and development of the CDIO Governance Framework, ensuring data-driven decision making; development and tracking of robust business cases, and optimisation of CDIO financial management.

Head of Enterprise Platform Services

Head of Enterprise Platform Services: Saghir Akbar

Accountable for entire live services operational strategy, performance and planning and ensuring this strategy aligns with HMRC’s business strategy, and the requirements of CDIO customer groups and major programmes.

Director of Chief Technology Office and Design

Director of Chief Technology Office and Design: Tom Skalycz

Responsible for the definition of IT strategy, formulating plans and models that enable platforms and products to evolve through IT solutions. Drives innovation across HMRC’s technology landscape.

Chief Security Officer

Chief Security Officer: Kelly Paterson

Responsible for developing the HMRC security strategy and implementing security procedures and controls that comply with regulatory and legal requirements as well as demonstrating good practice.

Chief Information Officer for Borders and Trade

Chief Information Officer for Borders and Trade: Nicolas Bourven

Responsible for delivering technology for Borders and Trade work across government to develop a 2025 strategy to support the government’s ambitious agenda for a world-class UK borders and trade operation.

Technology Transformation Director

Technology Transformation Director: Nic Harrison

Responsible for the transformation of services, including migration to new systems. Also responsible for networks, hosting platforms and Cloud management.

HR Director, CDIO

HR Director, CDIO: Breda O’Connor

Owns and develops the CDIO Strategic Workforce Plan, working closely with the Chief Operating Officer to ensure that the right interventions are in place to continually uplift people capability.

Head of Unity Director of Tech

Head of Unity Director of Tech: Simon Smith

Responsible for delivering the technical components of the Unity Target Architecture and support for the wider service. Owns and manages the technology, associated build and operation, working with other CDIO functions.

Chief Product Owner

Chief Product Owner: Sarah McMann

Accountable for the development and delivery of services and products using configuration of existing capabilities, API’s and integration of platform capability. Delivers against agreed product development roadmaps and strategy.

Chief Data Officer

Chief Data Officer: Aydin Sheibani

Accountable for the enterprise-wide data strategy, governance, control and data solution delivery execution. Develops HMRC’s data science capability, ensuring it is embedded within our development lifecycle.

Solicitor’s Office and Legal Services

General Counsel and Director General: Alan Evans

Provides legal services to HMRC.

Legal Services directorates

Litigation

Director: Samantha Pullin

Responsible for tax and other-related litigation involving HMRC conducted by lawyers.

Legal Operations and Business Transformation

Director: Mark Wilson

Conducts litigation for HMRC (tax, benefits/credits, National Minimum Wage, enforcement/insolvency); undertakes Statutory Reviews (penalty/ compliance decisions); and manages ministerial correspondence, Freedom of Information/Subject Access requests, parliamentary questions and transformation within the Solicitor’s Office and Legal Services.

Business Tax and International Law

Director: John Evans

Provides legal advice to HMRC covering all business taxes, environmental taxes, business rates, information law, customs and excise, and European and international trade.

Personal Taxes and Corporate Services Advisory

Director: Jo Greenidge

Provides a variety of legal advisory (personal tax, benefits and credits, counter-avoidance, commercial, criminal) and accountancy and insolvency services to HMRC.

Borders and Trade group

Director General: Carol Bristow

Supports UK international trade and the collection of taxes and duties on imports, working closely with Home Office Border Force.

Borders and Trade directorates

Customs Policy and Strategy

Director: Aidan Reilly

Responsible for policy development, implementation, maintenance, and improvement of the UK customs regime, in line with government priorities and ministerial objectives.

Border Driven Change

Director: Sarah Hartley

Supports the government’s world class border ambition through the delivery of a single UK customs platform, improvements to customs controls, and ensuring UK Transit obligations are met.​

Border Services, Data and Design

Director: Gill Evans

Focuses on improving end-to-end border services by clearly articulating HMRC’s customer offer and its value, and developing evidence-based design choices to improve performance and customer compliance.

Strategic Planning, Customer and Infrastructure

Director: Claire Dartington

Responsible for ministerial and parliamentary briefing on HMRC-related border issues, strategic management of supply chain customers and providing capability for reassessing existing UK inland border facilities and developing new ones.​​​​​​​

Borders and Trade Programme and Operational Delivery

Director: Julie Etheridge

Delivers open UK market access for Northern Ireland businesses and responsible for inland border facilities, freeports, Social Security coordination and the Windsor Framework.

Transformation group

Director General: Suzanne Newton

Manages HMRC’s change portfolio and leads on some of the largest and most complex change programmes.

Transformation group directors

Single Customer Account Programme

Director: Dan Woodrow

Responsible for delivering a single digital experience for customers across web and mobile channels by integrating and improving services currently within Personal and Business Tax Accounts, to expand customer coverage.

Single Trade Window

Director: Max Hacon

Works with trade and industry experts to design a digital gateway between businesses and UK border systems that enables users to quickly and easily meet their import, export and transit obligations.

Data and International Tax Transformation

Responsible for delivering transformation through the implementation of the Unique Customer Record Programme, Data Protection Remediation Programme, Microfiche and Microfilm Digitisation Project and Agents Programme.

Making Tax Digital Programme

Director: Craig Ogilvie

Aims to help reduce the tax gap by requiring customers to keep digital records, use Making Tax Digital-compatible software and submit updates every quarter, bringing the tax system closer to real time.

Portfolio Management

Director: Oliver Fisher

Responsible for optimising the allocation of funding to change initiatives, ensuring HMRC delivers on its strategy and government priorities, realising the benefits for our people, work and customers.

Income Tax Service Transformation

Director: Claire McGuckin

A dedicated multifunctional team that brings together colleagues across HMRC to develop digital services that are simpler and easier to use for customers and colleagues.

Payments and Debt Transformation Programme

Director: Anita Holmes

Responsible for implementing transformational programmes that make it easier for customers to understand how much they owe, make it simpler to pay it back, and give them further support if needed.

Group Finance and Business

Director: Catherine Blair

Provides a strategy, planning and performance function that unites finance, risk and assurance, benefits management, business change, policy and strategy expertise to help HMRC achieve its strategic objectives.

HMRC Communications

Director: Andrew Pemberton

Provides communications advice, support and services to HMRC and incorporates HMRC’s Sustainability Team.

Valuation Office Agency

Chief Executive: Jonathan Russell

The Valuation Office Agency is an executive agency, sponsored by HM Revenue and Customs.

Valuation Office Agency directorates

Chief Valuer

Chief Valuer: Alan Colston

Provides valuation and technical advice, promotes and assures professional standards, consistency, objectivity and transparency to deliver reliable property valuations, and is also the Head of the Surveying Profession with VOA.

Corporate Services Group

Chief of Corporate Services Group (interim): Toby Nerval

Has overall responsibility for VOA’s Finance, Performance, Governance and HR functions

Chief Operating Officer

Chief Operating Officer: Derek Thomas

Is responsible for operational delivery across VOA within 4 Regional Valuation Units, 3 Customer Service Centres, the National Council Tax Team, the Operational Excellence Directorate and the Service Delivery Directorate.

Strategy and Transformation

Joint Chief Strategy and Transformation Officers: Kirsty Wildgoose and Carolyn Bartlett

Share joint responsibility for strategy, policy, transformation, information data and analysis and are Senior Responsible Owners for the Non-Domestic Rating (Business Rates) Reforms programme and Business Systems Transformation programme.