Criminal Injuries Compensation Authority
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The official guide on what to expect after submitting a claim to the Criminal Injuries Compensation Authority (CICA).
A guide to applying for compensation under the Criminal Injuries Compensation Scheme.
Contact CICA
Manual
How and when to contact the Criminal Injuries Compensation Authority
A guide to applying for compensation under the Victims of Overseas Terrorism Compensation Scheme.
About us
About
CICA pays compensation to people physically or mentally injured because of a violent crime in England, Scotland or Wales, or in an act of terror abroad.
An accessible version of the tariff of injuries from the Criminal Injuries Compensation Scheme 2012.
Latest from the Criminal Injuries Compensation Authority
What we do
CICA pays compensation to people physically or mentally injured because of a violent crime in England, Scotland or Wales, or in an act of terror abroad.
CICA is an executive agency, sponsored by the Ministry of Justice.
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Transparency and freedom of information releases
Our management
Contact CICA
Criminal Injuries Compensation Authority
Buchanan Wharf
Glasgow
G5 8AQ
United Kingdom
Phone:
0300 003 3601
Phone from outside the UK:
+44 (0)203 684 2517
Relay UK (if you cannot hear or speak on the phone):
18001 0300 003 3601
Opening times:
8.30am to 3pm Monday to Friday.
Use the contact form at the link above if you need to update information for an ongoing claim.
To send documents for an ongoing claim email info@cica.gov.uk
For data security, we need the:
* Applicant’s name
* Applicant's date of birth
* CICA reference number
* Applicant's address
and either the:
* date of the incident; or
* name of the applicant's GP surgery.
We can only accept documents in these file formats:
* PDF
* .Doc
* Docx
* JPEG or JPG
If you cannot send documents in the above file format(s) post them to the address above or by Document Exchange to DX: GW379 Glasgow.
If you email us we will send an automated reply to acknowledge receipt. This is limited to one reply per day. We aim to act on emails within 10 working days.
Due to the demand on our service we cannot reply to requests for updates.
We will not always send an acknowledgement if you write to us or send us documents.
We’ll contact you if we need your help to progress your claim or when we’ve made a decision.
Our office is not open to the public.
Complaints
Use this form if you are dissatisfied with an aspect of the CICA or how we have handled your claim and wish to submit a complaint. Our complaints procedure explains what is considered grounds for submitting a formal complaint.
Ministry of Justice press office
Telephone (journalists only)
0203 334 3536
Reporting fraud
CICA is committed to preventing and tackling fraud to protect public funds intended for victims of violent crime. If you suspect someone has made a fraudulent claim for criminal injuries compensation, you can let us know in strict confidence by emailing us on fraud@cica.gov.uk.
Your personal information
Use this link to request your personal data from the Criminal Injuries Compensation Authority.
Our Privacy Notice explains how we treat your personal information.
Freedom of Information (FOI) Act
This organisation is not covered by the Freedom of Information Act. To see which organisations are included, see the legislation.
Corporate information
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Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use. Find out About our services.