Exemplar 19: Registered Traveller Service
Published 1 June 2013
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This publication is available at https://www.gov.uk/government/publications/gds-transformation-programme-2013-to-2015/exemplar-19-registered-traveller-service
The Registered Traveller Service aimed to make up to 1 million journeys into the UK faster and easier for eligible frequent travellers.
Department responsible
| Department | Permanent secretary | Digital leader |
|---|---|---|
| Home Office | Mark Sedwill | Mike Parsons |
Status
This service is now live.
Watch a video about the public beta service, filmed October 2014:
Watch a short demo about updating your traveller details online, filmed January 2014:
Demo: Exemplar 19 – Registered Traveller
Successes
The alpha was completed within 6 weeks.
The code from exemplar 21: Visit visa applications was reused, saving time.
ePassport gates are now available to registered travellers at Heathrow and Gatwick airports.
The new caseworking system went live in October 2014 and the old system was successfully decommissioned.
Online payment successfully introduced along with invitation codes.
The service now integrates securely with other existing systems and the method of integration will likely be reused by other services in the Home Office.
The service passed its live Digital by Default Service Standard assessment.
Challenges
Integrating the service with current systems.
Managing the transition and renewal of pilot members to the live service.
Next
Add new visa types to eligibility requirements.
Iterate and improve the caseworking system.
Live service performance
Completion rate
The number of users who complete the digital transaction as a percentage of those who start.
Digital strategy statement
From the ‘Home Office digital strategy’ — December 2012:
E-passport gates are a secure and convenient self-service alternative to the conventional border control process. A quick and easy way of crossing the border, e-Gates have proved popular with the travelling public, with transactions steadily rising — over the last year 7.8 million people used the gates
Scope of exemplar
The registered traveller service lets members use the e-passport gates where they have made an online application before travel.
Digital inclusion
GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for Registered traveller.
Delivery Status
Discovery
Completed: Discovery — July 2013.
Read about the discovery phase.
Alpha
Completed: Alpha build — November 2013.
Beta
Completed: Beta development — December 2013.
Completed: Private beta release — March 2014.
Completed: Launch new caseworking system — September 2014.
Completed: Public beta release — September 2014.
Live
Completed: Service goes live — February 2015.
Anticipated volume
1m journeys per year within 5 years
Service link
See the Registered Traveller Service.
For further information about this project please visit our blog or contact us.