About Consular services (Jakarta)

The British Embassy Jakarta
Jl Patra Kuningan Raya Blok L5-6
Jakarta
12950
Indonesia

Telephone
+62 (21) 2356 5200 / +44 20 7136 6857 (24/7, 365 days a year)

Fax
+62 (21) 3983 5538

Use our contact form for consular enquiries:
www.gov.uk/contact-consulate-jakarta

Opening hours (local time):
Monday, Tuesday, Thursday and Friday: 08:30 - 12.00

Access by appointment only.

Making a consular appointment

Our embassy and consulate deal with a large number of urgent cases each year. Before contacting the embassy or consulate with non-urgent enquiries, please read our Support for British nationals abroad: a guide to see if the information you need is there. If you still cannot find the information you need, you can use the contact form to make an enquiry. To make an appointment with our Consular Team for an Emergency Travel Document please click here. To make an appointment with our Consular Team for any other Consular Service please click here.

Disabled access

The Foreign, Commonwealth & Development Office and the British Embassy in Jakarta are keen to ensure that their buildings and services are fully accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes, however, this is not possible due to security or other restrictions. In these situations we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled staff and visitors, we have set out below details of disabled access at the Embassy. We hope this information is helpful.

General Physical Access

There is a disabled access through the pedestrian entrance. If you require assistance, please telephone us in advance of your visit. (Please call +62 (0) 212356 5200 and ask for the Post Security Manager). Wheelchair access to the Embassy for Consular appointments is via the ground floor Consular Section entrance.

  • Steps and Staircases: all internal staircases have hand rails on both sides.

  • Lifts: There is a lift to all floors of the Embassy.

  • Toilets: a disabled toilet is located on the ground floor of the Embassy near the main Reception

  • Parking: please telephone us in advance to discuss parking if required.

  • Floor coverings: floor coverings are safe and even.

  • Doors: if necessary, the staff can assist in opening doors.

  • Lighting: adequate throughout.

  • Telephones: accessible to wheelchair users.

Access for Visually Impaired Visitors

  • Signs: generally clear and easy to read.

  • Guide dogs: guide dogs are welcome.

Access for Deaf/Hard of Hearing Visitors

  • Induction Loop (AFILS) is provided for the benefit of hearing aid users

  • Microphones: are installed in all Reception areas

  • Hearing dogs: hearing dogs are welcome

Public holidays

British Embassy Jakarta Official Holidays in 2023:

Date Holiday
Mon, 2 Jan New Year (in lieu, the actual holiday is Sun, 1 Jan 2023)
Wed, 22 Mar Nyepi Day
Fri, 7 Apr Good Friday
Mon, 10 Apr Easter Monday
Mon, 24 Apr Eid al-Fitr (in lieu, the actual holiday is Sat-Sun, 22-23 Apr 2023)
Mon, 1 May Early May Bank Holiday & Labour Day
Mon, 8 May Coronation of the King (in lieu, the actual holiday is Sat, 6 May 2023)
Thu, 18 May Ascension Day
Mon, 29 May Spring May Bank Holiday
Thu, 29 Jun Eid al-Adha
Thu, 17 Aug Indonesia Independence Day
Mon, 28 Aug Summer Bank Holiday
Thu, 28 Sep Maulid Nabi
Mon, 25 Dec Christmas
Tue, 26 Dec Boxing Day

Contact Us

If you need to visit us or use our services and feel that they may be inaccessible to you, please contact the Post Security Manager, who will find an alternative way of providing access for you.