Exemplar 8: Rural payments
Published 1 June 2013
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This publication is available at https://www.gov.uk/government/publications/gds-transformation-programme-2013-to-2015/exemplar-8-rural-payments
The Rural payments exemplar service aimed to process 105,000 rural payments every year.
Department responsible
| Department | Permanent secretary | Digital leader |
|---|---|---|
| Department for Environment, Food and Rural Affairs (Defra) | Julie Pierce | Bronwyn Hill |
Status
In beta.
Watch a short demo about reporting a change of land use online, filmed January 2014:
Demo: Exemplar 08 – Rural support (Common Agriculture Policy)
Successes
Beta released. To date, over 75,000 farmers and agents have registered onto the rural payments service, checked and confirmed their personal and business details.
Challenges
Deployment quality and service performance. Due to the fixed nature of the EU deadline for claim submission, contingency plans are in place to enable farmers and agents to submit their claims in time.
Next
Address issues identified in the Digital by Default Service Standard beta assessment before moving into full public beta
Digital strategy statement
From the ‘Department for Environment Food & Rural Affairs digital strategy’, December 2012:
…a fundamental end-to-end redesign of the whole process, introducing a single IT solution with digital delivery as a core design principle.
Scope of exemplar
A new digital service to implement the EU Common Agricultural Policy (CAP) in England.
The new service will bring together systems and processes currently managed by four organisations; Defra, Rural Payments Agency, Forestry Commission and Natural England.
This simple and effective system will make it easy for users to understand and apply for CAP payments. It will help prevent fines (‘disallowance’) for making payments that don’t comply with CAP rules (~£600m since 2005 ).
Digital inclusion
GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for Rural payments.
Delivery Status
Discovery
Discovery - September 2012.
Read about the discovery phase.
Alpha
Completed: Build prototype - November 2012 to January 2013.
Completed: Build alpha map viewer - April to November 2013.
Beta
Completed: private beta release to initial group of invited users - July 2014.
Beta release - February 2015.
Live
Service to go live - after March 2015.
Anticipated volume
105k transactions a year
Figures from Performance Platform for nearest comparable service
Current volume
Figures from the Performance Platform for the nearest comparable service.
111k transactions per year
72.9% digital take-up
Current cost
Figures from the Performance Platform for the nearest comparable service.
£73.4m total cost
£691 cost per transaction
For further information about this project please contact us.