Content dashboard Signing Skills Funding Agency contracts

This dashboard shows information about how the Signing Skills Funding Agency contracts service is currently performing.

This dashboard is a prototype and may disappear at any time. The data is for demonstration purposes only.

User satisfaction

Average score of user feedback responses

September 201767.5%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 April 2017 87.5% 1 1 1 8 23
1 May 2017 92.3% 0 0 0 4 9
1 June 2017 82.5% 0 0 1 5 4
1 July 2017 78.8% 1 1 0 4 7
1 August 2017 81.3% 1 1 1 3 10
1 September 2017 67.5% 1 2 1 1 5
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 October 2016 64.7% 3 4 5 7 10
1 November 2016 97.5% 0 0 0 1 9
1 December 2016 98.2% 0 0 0 1 13
1 January 2017 87.5% 0 0 2 7 13
1 February 2017 65.9% 2 0 1 5 3
1 March 2017 89.9% 0 1 0 12 24
1 April 2017 87.5% 1 1 1 8 23
1 May 2017 92.3% 0 0 0 4 9
1 June 2017 82.5% 0 0 1 5 4
1 July 2017 78.8% 1 1 0 4 7
1 August 2017 81.3% 1 1 1 3 10
1 September 2017 67.5% 1 2 1 1 5

Completion rate

The percentage of users who complete a digital transaction once they have started it

9 to 15 Oct 20170%
Date Click to sort Completion rate Click to sort
4 to 10 September 2017 91.2%
11 to 17 September 2017 3.6%
18 to 24 September 2017 0%
25 September to 1 October 2017 0%
2 to 8 October 2017 0%
9 to 15 October 2017 0%
Date Click to sort Completion rate Click to sort
17 to 23 October 2016
24 to 30 October 2016
31 October to 6 November 2016
7 to 13 November 2016
14 to 20 November 2016
21 to 27 November 2016
28 November to 4 December 2016
5 to 11 December 2016
12 to 18 December 2016
19 to 25 December 2016
26 December 2016 to 1 January 2017
2 to 8 January 2017
9 to 15 January 2017
16 to 22 January 2017
23 to 29 January 2017
30 January to 5 February 2017
6 to 12 February 2017
13 to 19 February 2017
20 to 26 February 2017
27 February to 5 March 2017
6 to 12 March 2017
13 to 19 March 2017
20 to 26 March 2017
27 March to 2 April 2017
3 to 9 April 2017
10 to 16 April 2017
17 to 23 April 2017
24 to 30 April 2017
1 to 7 May 2017
8 to 14 May 2017
15 to 21 May 2017
22 to 28 May 2017
29 May to 4 June 2017
5 to 11 June 2017
12 to 18 June 2017
19 to 25 June 2017
26 June to 2 July 2017
3 to 9 July 2017
10 to 16 July 2017
17 to 23 July 2017
24 to 30 July 2017
31 July to 6 August 2017 94.7%
7 to 13 August 2017 91.8%
14 to 20 August 2017 91.6%
21 to 27 August 2017 92%
28 August to 3 September 2017 91.9%
4 to 10 September 2017 91.2%
11 to 17 September 2017 3.6%
18 to 24 September 2017 0%
25 September to 1 October 2017 0%
2 to 8 October 2017 0%
9 to 15 October 2017 0%

Transactions by channel

Volume of transactions broken down by channel.

Date Click to sort Digital Click to sort Assisted digital Click to sort
1 to 28 Feb 2017
1 to 31 Mar 2017
1 to 30 Apr 2017 1,412 0
1 to 31 May 2017 1,267 0
1 to 30 June 2017 1,546 0
1 to 31 July 2017 1,465 0
Date Click to sort Digital Click to sort Assisted digital Click to sort
1 to 31 Aug 2016
1 to 30 Sep 2016
1 to 31 Oct 2016
1 to 30 Nov 2016
1 to 31 Dec 2016
1 to 31 Jan 2017
1 to 28 Feb 2017
1 to 31 Mar 2017
1 to 30 Apr 2017 1,412 0
1 to 31 May 2017 1,267 0
1 to 30 June 2017 1,546 0
1 to 31 July 2017 1,465 0

Data for contracts signed online with SFA

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