Dashboard Bookings for prison visits

This dashboard shows information about how the Bookings for prison visits service is currently performing.

Transactions per year

959k

Oct 2016 to Sep 2017

Total cost

no data

Oct 2016 to Sep 2017

Cost per transaction

no data

Oct 2016 to Sep 2017

Live service usage

Live number of users on any page within the service

39

users online now
Time Click to sort Number of unique visitors Click to sort
9:25am 35
9:30am 35
9:35am 41
9:40am 44
9:45am 45
9:50am 39

Time Click to sort Number of unique visitors Click to sort
8:55am 48
9:00am 45
9:05am 49
9:10am 55
9:15am 48
9:20am 57
9:25am 49
9:30am 45
9:35am 55
9:40am 47
9:45am 37
9:50am 37
9:55am 47
10:00am 46
10:05am 46
10:10am 37
10:15am 42
10:20am 44
10:25am 41
10:30am 41
10:35am 51
10:40am 51
10:45am 59
10:50am 45
10:55am 42
11:00am 37
11:05am 38
11:10am 50
11:15am 52
11:20am 53
11:25am 45
11:30am 48
11:35am 39
11:40am 36
11:45am 42
11:50am 35
11:55am 38
12:00pm 34
12:05pm 36
12:10pm 40
12:15pm 42
12:20pm 38
12:25pm 46
12:30pm 29
12:35pm 44
12:40pm 39
12:45pm 33
12:50pm 39
12:55pm 32
1:00pm 38
1:05pm 36
1:10pm 37
1:15pm 33
1:20pm 38
1:25pm 44
1:30pm 45
1:35pm 43
1:40pm 47
1:45pm 35
1:50pm 35
1:55pm 32
2:00pm 24
2:05pm 26
2:10pm 23
2:15pm 35
2:20pm 37
2:25pm 44
2:30pm 35
2:35pm 38
2:40pm 34
2:45pm 42
2:50pm 39
2:55pm 44
3:00pm 42
3:05pm 50
3:10pm 46
3:15pm 39
3:20pm 57
3:25pm 39
3:30pm 47
3:35pm 40
3:40pm 40
3:45pm 38
3:50pm 49
3:55pm 49
4:00pm 52
4:05pm 35
4:10pm 39
4:15pm 42
4:20pm 43
4:25pm 36
4:30pm 30
4:35pm 45
4:40pm 36
4:45pm 27
4:50pm 35
4:55pm 35
5:00pm 40
5:05pm 33
5:10pm 34
5:15pm 34
5:20pm 33
5:25pm 31
5:30pm 32
5:35pm 37
5:40pm 42
5:45pm 34
5:50pm 34
5:55pm 37
6:00pm 46
6:05pm 37
6:10pm 41
6:15pm 38
6:20pm 43
6:25pm 48
6:30pm 41
6:35pm 43
6:40pm 33
6:45pm 48
6:50pm 42
6:55pm 43
7:00pm 39
7:05pm 38
7:10pm 45
7:15pm 49
7:20pm 36
7:25pm 38
7:30pm 38
7:35pm 38
7:40pm 47
7:45pm 38
7:50pm 35
7:55pm 34
8:00pm 31
8:05pm 34
8:10pm 34
8:15pm 32
8:20pm 26
8:25pm 26
8:30pm 30
8:35pm 25
8:40pm 23
8:45pm 31
8:50pm 29
8:55pm 29
9:00pm 29
9:05pm 27
9:10pm 28
9:15pm 26
9:20pm 22
9:25pm 29
9:30pm 28
9:35pm 28
9:40pm 33
9:45pm 40
9:50pm 35
9:55pm 41
10:00pm 37
10:05pm 31
10:10pm 24
10:15pm 31
10:20pm 24
10:25pm 21
10:30pm 34
10:35pm 22
10:40pm 27
10:45pm 21
10:50pm 33
10:55pm 27
11:00pm 33
11:05pm 36
11:10pm 27
11:15pm 23
11:20pm 29
11:25pm 15
11:30pm 13
11:35pm 15
11:40pm 11
11:45pm 15
11:50pm 12
11:55pm 18
12:00am 16
12:42am 12
12:42am 12
12:42am 12
12:42am 12
12:42am 12
12:42am 12
12:42am 12
12:45am 7
12:50am 9
12:55am 6
1:00am 6
1:05am 3
1:10am 7
1:15am 4
1:20am 9
1:25am 1
1:30am 5
1:35am 5
1:40am 8
1:45am 11
1:50am 7
1:55am 8
2:00am 9
2:05am 7
2:10am 8
2:15am 7
2:20am 9
2:25am 4
2:30am 3
2:35am 2
2:40am 8
2:45am 7
2:50am 3
2:55am 0
3:00am 7
3:05am 3
3:10am 7
3:15am 8
3:20am 4
3:25am 2
3:30am 1
3:35am 3
3:40am 4
3:45am 3
3:50am 5
3:55am 6
4:00am 7
4:05am 7
4:10am 5
4:15am 3
4:20am 5
4:25am 5
4:30am 4
4:35am 1
4:40am 6
4:45am 4
4:50am 5
4:55am 6
5:00am 6
5:05am 6
5:10am 4
5:15am 6
5:20am 6
5:25am 10
5:30am 9
5:35am 4
5:40am 10
5:45am 4
5:50am 6
5:55am 9
6:00am 13
6:05am 13
6:10am 13
6:15am 12
6:20am 13
6:25am 11
6:30am 14
6:35am 15
6:40am 20
6:45am 17
6:50am 20
6:55am 16
7:00am 17
7:05am 17
7:10am 20
7:15am 19
7:20am 17
7:25am 29
7:30am 31
7:35am 24
7:40am 26
7:45am 26
7:50am 26
7:55am 24
8:00am 30
8:05am 31
8:10am 29
8:15am 33
8:20am 30
8:25am 36
8:30am 22
8:35am 29
8:40am 34
8:45am 32
8:50am 48
8:55am 34
9:00am 35
9:05am 47
9:10am 49
9:15am 43
9:20am 38
9:25am 35
9:30am 35
9:35am 41
9:40am 44
9:45am 45
9:50am 39

Bookings by channel

Digital and telephone bookings over time

Date Click to sort Digital Click to sort Telephone Click to sort
24 to 30 June 2019 9,515 10,503
1 to 7 July 2019 10,611 8,601
8 to 14 July 2019 9,643 9,975
15 to 21 July 2019 9,289 10,678
22 to 28 July 2019 9,020 10,895
29 July to 4 August 2019 11,289 8,196
Date Click to sort Digital Click to sort Telephone Click to sort
4 to 10 February 2019 9,566 10,338
11 to 17 February 2019 7,997 11,244
18 to 24 February 2019 9,353 10,849
25 February to 3 March 2019 9,053 10,576
4 to 10 March 2019 9,489 9,854
11 to 17 March 2019 9,309 10,301
18 to 24 March 2019 9,678 9,885
25 to 31 March 2019 9,967 9,798
1 to 7 April 2019 10,897 8,467
8 to 14 April 2019 8,953 10,955
15 to 21 April 2019 8,100 10,713
22 to 28 April 2019 9,929 9,371
29 April to 5 May 2019 10,694 8,904
6 to 12 May 2019 9,093 9,579
13 to 19 May 2019 9,499 10,171
20 to 26 May 2019 9,115 10,566
27 May to 2 June 2019 10,560 8,644
3 to 9 June 2019 10,192 9,488
10 to 16 June 2019 9,971 9,945
17 to 23 June 2019 9,297 10,739
24 to 30 June 2019 9,515 10,503
1 to 7 July 2019 10,611 8,601
8 to 14 July 2019 9,643 9,975
15 to 21 July 2019 9,289 10,678
22 to 28 July 2019 9,020 10,895
29 July to 4 August 2019 11,289 8,196

Digital take-up

Proportion of bookings made using the digital service

29 July to 4 Aug 201957.9%
Date Click to sort Digital take-up Click to sort
1 to 7 July 2019 55.2%
8 to 14 July 2019 49.2%
15 to 21 July 2019 46.5%
22 to 28 July 2019 45.3%
29 July to 4 August 2019 57.9%
5 to 11 August 2019
Date Click to sort Digital take-up Click to sort
13 to 19 August 2018 44.3%
20 to 26 August 2018 44%
27 August to 2 September 2018 44.3%
3 to 9 September 2018 53.3%
10 to 16 September 2018 48.8%
17 to 23 September 2018 46.7%
24 to 30 September 2018 46.5%
1 to 7 October 2018 57.9%
8 to 14 October 2018 92.4%
15 to 21 October 2018 46.6%
22 to 28 October 2018 47%
29 October to 4 November 2018 42.8%
5 to 11 November 2018 49.9%
12 to 18 November 2018 53.4%
19 to 25 November 2018 49.1%
26 November to 2 December 2018 48%
3 to 9 December 2018 51%
10 to 16 December 2018 39.8%
17 to 23 December 2018 32%
24 to 30 December 2018 47.6%
31 December 2018 to 6 January 2019 57.1%
7 to 13 January 2019 52.4%
14 to 20 January 2019 52.2%
21 to 27 January 2019 41.9%
28 January to 3 February 2019 54.3%
4 to 10 February 2019 48.1%
11 to 17 February 2019 41.6%
18 to 24 February 2019 46.3%
25 February to 3 March 2019 46.1%
4 to 10 March 2019 49.1%
11 to 17 March 2019 47.5%
18 to 24 March 2019 49.5%
25 to 31 March 2019 50.4%
1 to 7 April 2019 56.3%
8 to 14 April 2019 45%
15 to 21 April 2019 43.1%
22 to 28 April 2019 51.4%
29 April to 5 May 2019 54.6%
6 to 12 May 2019 48.7%
13 to 19 May 2019 48.3%
20 to 26 May 2019 46.3%
27 May to 2 June 2019 55%
3 to 9 June 2019 51.8%
10 to 16 June 2019 50.1%
17 to 23 June 2019 46.4%
24 to 30 June 2019 47.5%
1 to 7 July 2019 55.2%
8 to 14 July 2019 49.2%
15 to 21 July 2019 46.5%
22 to 28 July 2019 45.3%
29 July to 4 August 2019 57.9%
5 to 11 August 2019

User satisfaction

Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'

July 201974.7%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 February 2019 60.1% 23 4 4 6 37
1 March 2019 68% 22 3 0 8 49
1 April 2019 60.7% 28 5 3 7 46
1 May 2019 78.3% 9 11 6 10 69
1 June 2019 78.3% 12 6 4 13 65
1 July 2019 74.7% 15 5 2 8 56
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 August 2017 85.3% 1 0 1 4 11
1 September 2017 81.8% 1 0 0 4 6
1 October 2017 88.3% 1 0 0 3 11
1 November 2017 83.9% 1 0 1 3 9
1 December 2017 71.2% 1 1 2 4 5
1 January 2018 78.1% 1 2 0 4 9
1 February 2018 69.4% 2 0 0 3 4
1 March 2018 78.6% 2 0 1 2 9
1 April 2018 85% 1 0 0 2 7
1 May 2018 95% 0 0 0 2 8
1 June 2018 84.1% 1 0 0 3 7
1 July 2018 86.1% 1 0 0 1 7
1 August 2018 71.7% 12 1 0 9 31
1 September 2018 73.4% 17 7 1 9 60
1 October 2018 69.5% 23 6 5 7 63
1 November 2018 66.1% 26 5 0 10 54
1 December 2018 60.8% 34 4 3 9 54
1 January 2019 75.6% 16 1 3 7 55
1 February 2019 60.1% 23 4 4 6 37
1 March 2019 68% 22 3 0 8 49
1 April 2019 60.7% 28 5 3 7 46
1 May 2019 78.3% 9 11 6 10 69
1 June 2019 78.3% 12 6 4 13 65
1 July 2019 74.7% 15 5 2 8 56

Completion rate

Users who complete the digital transaction as a percentage of those who start.

5 to 11 Aug 2019100%
Date of completion Click to sort Completion percentage Click to sort
1 to 7 July 2019 100%
8 to 14 July 2019 100%
15 to 21 July 2019 100%
22 to 28 July 2019 100%
29 July to 4 August 2019 100%
5 to 11 August 2019 100%
Date of completion Click to sort Completion percentage Click to sort
13 to 19 August 2018 100%
20 to 26 August 2018 100%
27 August to 2 September 2018 100%
3 to 9 September 2018 100%
10 to 16 September 2018 100%
17 to 23 September 2018 100%
24 to 30 September 2018 100%
1 to 7 October 2018 100%
8 to 14 October 2018 100%
15 to 21 October 2018 100%
22 to 28 October 2018 100%
29 October to 4 November 2018 100%
5 to 11 November 2018 100%
12 to 18 November 2018 100%
19 to 25 November 2018 100%
26 November to 2 December 2018 100%
3 to 9 December 2018 100%
10 to 16 December 2018 100%
17 to 23 December 2018 100%
24 to 30 December 2018 100%
31 December 2018 to 6 January 2019 100%
7 to 13 January 2019 100%
14 to 20 January 2019 100%
21 to 27 January 2019 100%
28 January to 3 February 2019 100%
4 to 10 February 2019 100%
11 to 17 February 2019 100%
18 to 24 February 2019 100%
25 February to 3 March 2019 100%
4 to 10 March 2019 100%
11 to 17 March 2019 100%
18 to 24 March 2019 100%
25 to 31 March 2019 100%
1 to 7 April 2019 100%
8 to 14 April 2019 100%
15 to 21 April 2019 100%
22 to 28 April 2019 100%
29 April to 5 May 2019 100%
6 to 12 May 2019 100%
13 to 19 May 2019 100%
20 to 26 May 2019 100%
27 May to 2 June 2019 100%
3 to 9 June 2019 100%
10 to 16 June 2019 100%
17 to 23 June 2019 100%
24 to 30 June 2019 100%
1 to 7 July 2019 100%
8 to 14 July 2019 100%
15 to 21 July 2019 100%
22 to 28 July 2019 100%
29 July to 4 August 2019 100%
5 to 11 August 2019 100%

How people access the service

Breakdown of desktop, mobile and tablet usage on this service over time

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
1 to 7 July 2019 14.1% 80.1% 5.8%
8 to 14 July 2019 14.4% 79.5% 6%
15 to 21 July 2019 14.4% 79.7% 6%
22 to 28 July 2019 14.2% 79.8% 6%
29 July to 4 August 2019 13.1% 81.2% 5.7%
5 to 11 August 2019 13.1% 81% 6%
Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
11 to 17 February 2019 15.6% 77.6% 6.9%
18 to 24 February 2019 15.5% 77.6% 7%
25 February to 3 March 2019 15.6% 77.3% 7.2%
4 to 10 March 2019 15.3% 77.8% 6.8%
11 to 17 March 2019 15.9% 77.4% 6.8%
18 to 24 March 2019 15.5% 77.8% 6.7%
25 to 31 March 2019 15.3% 77.9% 6.8%
1 to 7 April 2019 16% 77.4% 6.6%
8 to 14 April 2019 14.7% 78.8% 6.6%
15 to 21 April 2019 14.4% 78.9% 6.7%
22 to 28 April 2019 14.5% 78.9% 6.6%
29 April to 5 May 2019 14.9% 78.4% 6.7%
6 to 12 May 2019 14.7% 78.7% 6.6%
13 to 19 May 2019 14.9% 78.6% 6.5%
20 to 26 May 2019 14.2% 79.3% 6.6%
27 May to 2 June 2019 14.3% 79.3% 6.4%
3 to 9 June 2019 14.6% 79.4% 6%
10 to 16 June 2019 14.5% 79.4% 6.1%
17 to 23 June 2019 14.6% 79.2% 6.1%
24 to 30 June 2019 14.6% 79.3% 6%
1 to 7 July 2019 14.1% 80.1% 5.8%
8 to 14 July 2019 14.4% 79.5% 6%
15 to 21 July 2019 14.4% 79.7% 6%
22 to 28 July 2019 14.2% 79.8% 6%
29 July to 4 August 2019 13.1% 81.2% 5.7%
5 to 11 August 2019 13.1% 81% 6%

Service availability

30 days

Page load time

17 Aug 20190.72s

Date Click to sort Page load time Click to sort Uptime Click to sort
12 August 2019 986ms 100%
13 August 2019 833ms 100%
14 August 2019 702ms 100%
15 August 2019 707ms 100%
16 August 2019 750ms 100%
17 August 2019 720ms 100%

Uptime

17 Aug 2019100%

Date Click to sort Page load time Click to sort Uptime Click to sort
12 August 2019 986ms 100%
13 August 2019 833ms 100%
14 August 2019 702ms 100%
15 August 2019 707ms 100%
16 August 2019 750ms 100%
17 August 2019 720ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
19 July 2019 753ms 100%
20 July 2019 498ms 100%
21 July 2019 494ms 100%
22 July 2019 466ms 100%
23 July 2019 500ms 100%
24 July 2019 540ms 100%
25 July 2019 449ms 94.8%
26 July 2019 595ms 96.5%
27 July 2019 433ms 100%
28 July 2019 432ms 100%
29 July 2019 452ms 100%
30 July 2019 410ms 99.7%
31 July 2019 415ms 100%
1 August 2019 406ms 100%
2 August 2019 413ms 100%
3 August 2019 424ms 100%
4 August 2019 426ms 100%
5 August 2019 420ms 100%
6 August 2019 435ms 100%
7 August 2019 658ms 100%
8 August 2019 894ms 100%
9 August 2019 936ms 100%
10 August 2019 906ms 100%
11 August 2019 939ms 100%
12 August 2019 986ms 100%
13 August 2019 833ms 100%
14 August 2019 702ms 100%
15 August 2019 707ms 100%
16 August 2019 750ms 100%
17 August 2019 720ms 100%

24 hours

Page load time

8:00am, 18 Aug 20190.82s

Time Click to sort Page load time Click to sort Uptime Click to sort
3:00am 775ms 100%
4:00am 796ms 100%
5:00am 720ms 100%
6:00am 779ms 100%
7:00am 700ms 100%
8:00am 819ms 100%

Uptime

8:00am, 18 Aug 2019100%

Time Click to sort Page load time Click to sort Uptime Click to sort
3:00am 775ms 100%
4:00am 796ms 100%
5:00am 720ms 100%
6:00am 779ms 100%
7:00am 700ms 100%
8:00am 819ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
9:00am 689ms 100%
10:00am 755ms 100%
11:00am 659ms 100%
12:00pm 646ms 100%
1:00pm 802ms 100%
2:00pm 644ms 100%
3:00pm 624ms 100%
4:00pm 669ms 100%
5:00pm 640ms 100%
6:00pm 757ms 100%
7:00pm 636ms 100%
8:00pm 722ms 100%
9:00pm 739ms 100%
10:00pm 696ms 100%
11:00pm 763ms 100%
12:00am 857ms 100%
1:00am 843ms 100%
2:00am 842ms 100%
3:00am 775ms 100%
4:00am 796ms 100%
5:00am 720ms 100%
6:00am 779ms 100%
7:00am 700ms 100%
8:00am 819ms 100%

Data for bookings for meetings between prisoners and social visitors or legal professionals.

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