Dashboard Bookings for prison visits

This dashboard shows information about how the Bookings for prison visits service is currently performing.

Transactions per year

959k

Oct 2016 to Sep 2017

Total cost

no data

Oct 2016 to Sep 2017

Cost per transaction

no data

Oct 2016 to Sep 2017

Live service usage

Live number of users on any page within the service

34

users online now
Time Click to sort Number of unique visitors Click to sort
9:00pm 45
9:05pm 59
9:10pm 51
9:15pm 49
9:20pm 34
9:25pm 34

Time Click to sort Number of unique visitors Click to sort
8:30pm 35
8:35pm 31
8:40pm 26
8:45pm 32
8:50pm 34
8:55pm 35
9:00pm 40
9:05pm 35
9:10pm 31
9:15pm 23
9:20pm 22
9:25pm 30
9:30pm 34
9:35pm 36
9:40pm 28
9:45pm 15
9:50pm 21
9:55pm 20
10:00pm 26
10:05pm 16
10:10pm 25
10:15pm 22
10:20pm 19
10:25pm 19
10:30pm 20
10:35pm 23
10:40pm 31
10:45pm 24
10:50pm 27
10:55pm 27
11:00pm 31
11:05pm 25
11:10pm 19
11:15pm 13
11:20pm 17
11:25pm 18
11:30pm 15
11:35pm 14
11:40pm 14
11:45pm 17
11:50pm 20
11:55pm 11
12:00am 16
12:43am 7
12:43am 7
12:43am 7
12:43am 7
12:43am 7
12:43am 7
12:45am 10
12:50am 10
12:55am 11
1:00am 11
1:05am 9
1:10am 8
1:15am 10
1:20am 10
1:25am 6
1:30am 8
1:35am 2
1:40am 5
1:45am 7
1:50am 7
1:55am 3
2:00am 7
2:05am 3
2:10am 6
2:15am 3
2:20am 8
2:25am 5
2:30am 5
2:35am 5
2:40am 5
2:45am 6
2:50am 2
2:55am 0
3:00am 4
3:05am 2
3:10am 5
3:15am 7
3:20am 3
3:25am 5
3:30am 5
3:35am 4
3:40am 2
3:45am 5
3:50am 7
3:55am 6
4:00am 3
4:05am 6
4:10am 6
4:15am 4
4:20am 3
4:25am 5
4:30am 8
4:35am 4
4:40am 3
4:45am 5
4:50am 2
4:55am 6
5:00am 5
5:05am 2
5:10am 2
5:15am 6
5:20am 9
5:25am 4
5:30am 8
5:35am 5
5:40am 4
5:45am 6
5:50am 3
5:55am 6
6:00am 7
6:05am 5
6:10am 4
6:15am 8
6:20am 15
6:25am 16
6:30am 12
6:35am 11
6:40am 16
6:45am 17
6:50am 19
6:55am 23
7:00am 19
7:05am 13
7:10am 15
7:15am 12
7:20am 14
7:25am 27
7:30am 23
7:35am 22
7:40am 27
7:45am 29
7:50am 29
7:55am 33
8:00am 28
8:05am 32
8:10am 31
8:15am 36
8:20am 27
8:25am 29
8:30am 40
8:35am 34
8:40am 42
8:45am 41
8:50am 38
8:55am 35
9:00am 44
9:05am 45
9:10am 44
9:15am 41
9:20am 43
9:25am 57
9:30am 53
9:35am 48
9:40am 36
9:45am 40
9:50am 46
9:55am 51
10:00am 49
10:05am 46
10:10am 40
10:15am 42
10:20am 42
10:25am 50
10:30am 38
10:35am 40
10:40am 56
10:45am 43
10:50am 51
10:55am 54
11:00am 46
11:05am 47
11:10am 48
11:15am 42
11:20am 50
11:25am 52
11:30am 39
11:35am 29
11:40am 38
11:45am 39
11:50am 25
11:55am 37
12:00pm 38
12:05pm 44
12:10pm 47
12:15pm 45
12:20pm 38
12:25pm 38
12:30pm 48
12:35pm 37
12:40pm 42
12:45pm 43
12:50pm 44
12:55pm 33
1:00pm 33
1:05pm 37
1:10pm 44
1:15pm 44
1:20pm 43
1:25pm 45
1:30pm 36
1:35pm 43
1:40pm 33
1:45pm 32
1:50pm 46
1:55pm 46
2:00pm 39
2:05pm 39
2:10pm 38
2:15pm 34
2:20pm 32
2:25pm 34
2:30pm 41
2:35pm 38
2:40pm 45
2:45pm 46
2:50pm 42
2:55pm 30
3:00pm 41
3:05pm 35
3:10pm 48
3:15pm 37
3:20pm 34
3:25pm 35
3:30pm 41
3:35pm 39
3:40pm 47
3:45pm 58
3:50pm 48
3:55pm 49
4:00pm 35
4:05pm 42
4:10pm 54
4:15pm 47
4:20pm 39
4:25pm 51
4:30pm 48
4:35pm 51
4:40pm 45
4:45pm 44
4:50pm 40
4:55pm 35
5:00pm 45
5:05pm 41
5:10pm 48
5:15pm 41
5:20pm 46
5:25pm 53
5:30pm 40
5:35pm 33
5:40pm 50
5:45pm 39
5:50pm 41
5:55pm 41
6:00pm 45
6:05pm 61
6:10pm 50
6:15pm 42
6:20pm 39
6:25pm 39
6:30pm 38
6:35pm 48
6:40pm 41
6:45pm 55
6:50pm 55
6:55pm 46
7:00pm 43
7:05pm 54
7:10pm 45
7:15pm 44
7:20pm 64
7:25pm 46
7:30pm 37
7:35pm 54
7:40pm 42
7:45pm 43
7:50pm 48
7:55pm 52
8:00pm 40
8:05pm 52
8:10pm 34
8:15pm 43
8:20pm 50
8:25pm 49
8:30pm 52
8:35pm 36
8:40pm 35
8:45pm 37
8:50pm 38
8:55pm 38
9:00pm 45
9:05pm 59
9:10pm 51
9:15pm 49
9:20pm 34
9:25pm 34

Bookings by channel

Digital and telephone bookings over time

Date Click to sort Digital Click to sort Telephone Click to sort
27 August to 2 September 2018 9,122 11,450
3 to 9 September 2018 10,311 9,018
10 to 16 September 2018 9,454 9,930
17 to 23 September 2018 9,128 10,416
24 to 30 September 2018 9,209 10,575
1 to 7 October 2018 11,064 8,061
Date Click to sort Digital Click to sort Telephone Click to sort
9 to 15 April 2018 8,758 12,180
16 to 22 April 2018 9,888 10,953
23 to 29 April 2018 9,985 10,539
30 April to 6 May 2018 10,774 9,171
7 to 13 May 2018 9,851 10,060
14 to 20 May 2018 9,600 10,748
21 to 27 May 2018 8,749 11,599
28 May to 3 June 2018 10,701 9,335
4 to 10 June 2018 10,007 9,531
11 to 17 June 2018 9,137 10,951
18 to 24 June 2018 9,838 10,445
25 June to 1 July 2018 9,844 9,857
2 to 8 July 2018 9,010 11,192
9 to 15 July 2018 9,233 10,944
16 to 22 July 2018 9,251 11,073
23 to 29 July 2018 10,887 9,171
30 July to 5 August 2018 8,410 11,728
6 to 12 August 2018 9,095 11,517
13 to 19 August 2018 9,122 11,450
20 to 26 August 2018 9,095 11,577
27 August to 2 September 2018 9,122 11,450
3 to 9 September 2018 10,311 9,018
10 to 16 September 2018 9,454 9,930
17 to 23 September 2018 9,128 10,416
24 to 30 September 2018 9,209 10,575
1 to 7 October 2018 11,064 8,061

Digital take-up

Proportion of bookings made using the digital service

1 to 7 Oct 201857.9%
Date Click to sort Digital take-up Click to sort
3 to 9 September 2018 53.3%
10 to 16 September 2018 48.8%
17 to 23 September 2018 46.7%
24 to 30 September 2018 46.5%
1 to 7 October 2018 57.9%
8 to 14 October 2018
Date Click to sort Digital take-up Click to sort
16 to 22 October 2017 48.7%
23 to 29 October 2017 42.1%
30 October to 5 November 2017 51.5%
6 to 12 November 2017 49.6%
13 to 19 November 2017 48.5%
20 to 26 November 2017 54.5%
27 November to 3 December 2017 56.9%
4 to 10 December 2017 45.5%
11 to 17 December 2017 35.5%
18 to 24 December 2017 30%
25 to 31 December 2017 45.8%
1 to 7 January 2018 60.6%
8 to 14 January 2018 49.5%
15 to 21 January 2018 48.7%
22 to 28 January 2018 47.8%
29 January to 4 February 2018 54.5%
5 to 11 February 2018 44.5%
12 to 18 February 2018 40.2%
19 to 25 February 2018 45.4%
26 February to 4 March 2018 36.8%
5 to 11 March 2018 47.2%
12 to 18 March 2018 47.1%
19 to 25 March 2018 44.4%
26 March to 1 April 2018 53.7%
2 to 8 April 2018 53.6%
9 to 15 April 2018 41.8%
16 to 22 April 2018 47.4%
23 to 29 April 2018 48.7%
30 April to 6 May 2018 54%
7 to 13 May 2018 49.5%
14 to 20 May 2018 47.2%
21 to 27 May 2018 43%
28 May to 3 June 2018 53.4%
4 to 10 June 2018 51.2%
11 to 17 June 2018 45.5%
18 to 24 June 2018 48.5%
25 June to 1 July 2018 50%
2 to 8 July 2018 44.6%
9 to 15 July 2018 45.8%
16 to 22 July 2018 45.5%
23 to 29 July 2018 54.3%
30 July to 5 August 2018 41.8%
6 to 12 August 2018 44.1%
13 to 19 August 2018 44.3%
20 to 26 August 2018 44%
27 August to 2 September 2018 44.3%
3 to 9 September 2018 53.3%
10 to 16 September 2018 48.8%
17 to 23 September 2018 46.7%
24 to 30 September 2018 46.5%
1 to 7 October 2018 57.9%
8 to 14 October 2018

User satisfaction

Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'

September 201873.4%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 April 2018 85% 1 0 0 2 7
1 May 2018 95% 0 0 0 2 8
1 June 2018 84.1% 1 0 0 3 7
1 July 2018 86.1% 1 0 0 1 7
1 August 2018 71.7% 12 1 0 9 31
1 September 2018 73.4% 17 7 1 9 60
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 October 2016 84.3% 26 18 17 124 318
1 November 2016 82.7% 27 28 24 134 327
1 December 2016 83.6% 27 17 23 108 302
1 January 2017 84.1% 35 15 18 104 338
1 February 2017 83.9% 28 12 26 93 296
1 March 2017 85% 28 15 22 129 356
1 April 2017 83.2% 9 10 10 46 121
1 May 2017 75% 2 1 0 1 8
1 June 2017 75% 1 2 1 7 8
1 July 2017 80.4% 2 0 1 1 10
1 August 2017 85.3% 1 0 1 4 11
1 September 2017 81.8% 1 0 0 4 6
1 October 2017 88.3% 1 0 0 3 11
1 November 2017 83.9% 1 0 1 3 9
1 December 2017 71.2% 1 1 2 4 5
1 January 2018 78.1% 1 2 0 4 9
1 February 2018 69.4% 2 0 0 3 4
1 March 2018 78.6% 2 0 1 2 9
1 April 2018 85% 1 0 0 2 7
1 May 2018 95% 0 0 0 2 8
1 June 2018 84.1% 1 0 0 3 7
1 July 2018 86.1% 1 0 0 1 7
1 August 2018 71.7% 12 1 0 9 31
1 September 2018 73.4% 17 7 1 9 60

Completion rate

Users who complete the digital transaction as a percentage of those who start.

8 to 14 Oct 2018100%
Date of completion Click to sort Completion percentage Click to sort
3 to 9 September 2018 100%
10 to 16 September 2018 100%
17 to 23 September 2018 100%
24 to 30 September 2018 100%
1 to 7 October 2018 100%
8 to 14 October 2018 100%
Date of completion Click to sort Completion percentage Click to sort
16 to 22 October 2017 82.9%
23 to 29 October 2017 81.7%
30 October to 5 November 2017 78.3%
6 to 12 November 2017 76.5%
13 to 19 November 2017 75.2%
20 to 26 November 2017 70.7%
27 November to 3 December 2017 78.7%
4 to 10 December 2017 76.4%
11 to 17 December 2017 79%
18 to 24 December 2017 78.2%
25 to 31 December 2017 78.9%
1 to 7 January 2018 77.2%
8 to 14 January 2018 77%
15 to 21 January 2018 77.6%
22 to 28 January 2018 78.2%
29 January to 4 February 2018 78.9%
5 to 11 February 2018 77.1%
12 to 18 February 2018 73.5%
19 to 25 February 2018 76.9%
26 February to 4 March 2018 76.5%
5 to 11 March 2018 76%
12 to 18 March 2018 75.4%
19 to 25 March 2018 76.1%
26 March to 1 April 2018 76.1%
2 to 8 April 2018 75.2%
9 to 15 April 2018 76%
16 to 22 April 2018 76.3%
23 to 29 April 2018 76.9%
30 April to 6 May 2018 75.1%
7 to 13 May 2018 74.8%
14 to 20 May 2018 75.3%
21 to 27 May 2018 76.6%
28 May to 3 June 2018 76.1%
4 to 10 June 2018 75.1%
11 to 17 June 2018 75.8%
18 to 24 June 2018 75.9%
25 June to 1 July 2018 77.4%
2 to 8 July 2018 74.8%
9 to 15 July 2018 76%
16 to 22 July 2018 90.2%
23 to 29 July 2018 100%
30 July to 5 August 2018 100%
6 to 12 August 2018 100%
13 to 19 August 2018 100%
20 to 26 August 2018 100%
27 August to 2 September 2018 100%
3 to 9 September 2018 100%
10 to 16 September 2018 100%
17 to 23 September 2018 100%
24 to 30 September 2018 100%
1 to 7 October 2018 100%
8 to 14 October 2018 100%

How people access the service

Breakdown of desktop, mobile and tablet usage on this service over time

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
3 to 9 September 2018 17.7% 74.6% 7.7%
10 to 16 September 2018 17.6% 75.1% 7.3%
17 to 23 September 2018 17.4% 75% 7.7%
24 to 30 September 2018 17.5% 75.1% 7.4%
1 to 7 October 2018 17.2% 75.3% 7.5%
8 to 14 October 2018 17% 75.4% 7.6%
Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
16 to 22 April 2018 20.9% 71.7% 7.4%
23 to 29 April 2018 21.1% 71.5% 7.4%
30 April to 6 May 2018 20.2% 72.8% 7%
7 to 13 May 2018 19.9% 72.8% 7.3%
14 to 20 May 2018 20.3% 72.9% 6.8%
21 to 27 May 2018 19.9% 72.8% 7.4%
28 May to 3 June 2018 19.1% 73.5% 7.4%
4 to 10 June 2018 20.4% 72.2% 7.4%
11 to 17 June 2018 20% 72.8% 7.1%
18 to 24 June 2018 19.9% 73.1% 7%
25 June to 1 July 2018 20.1% 72.9% 7%
2 to 8 July 2018 19.9% 73.4% 6.7%
9 to 15 July 2018 19.6% 73.6% 6.8%
16 to 22 July 2018 18% 74.3% 7.7%
23 to 29 July 2018 17.7% 74.5% 7.8%
30 July to 5 August 2018 17.8% 74.5% 7.7%
6 to 12 August 2018 18.2% 74.3% 7.5%
13 to 19 August 2018 17.3% 75% 7.6%
20 to 26 August 2018 17.4% 74.7% 7.9%
27 August to 2 September 2018 16.8% 75.1% 8.1%
3 to 9 September 2018 17.7% 74.6% 7.7%
10 to 16 September 2018 17.6% 75.1% 7.3%
17 to 23 September 2018 17.4% 75% 7.7%
24 to 30 September 2018 17.5% 75.1% 7.4%
1 to 7 October 2018 17.2% 75.3% 7.5%
8 to 14 October 2018 17% 75.4% 7.6%

Service availability

30 days

Page load time

20 Oct 20180.60s

Date Click to sort Page load time Click to sort Uptime Click to sort
15 October 2018 625ms 100%
16 October 2018 700ms 100%
17 October 2018 710ms 100%
18 October 2018 642ms 100%
19 October 2018 623ms 100%
20 October 2018 601ms 100%

Uptime

20 Oct 2018100%

Date Click to sort Page load time Click to sort Uptime Click to sort
15 October 2018 625ms 100%
16 October 2018 700ms 100%
17 October 2018 710ms 100%
18 October 2018 642ms 100%
19 October 2018 623ms 100%
20 October 2018 601ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
21 September 2018 563ms 100%
22 September 2018 416ms 100%
23 September 2018 434ms 100%
24 September 2018 596ms 100%
25 September 2018 870ms 100%
26 September 2018 778ms 100%
27 September 2018 883ms 100%
28 September 2018
29 September 2018 614ms 100%
30 September 2018 534ms 100%
1 October 2018 482ms 100%
2 October 2018 535ms 100%
3 October 2018 485ms 100%
4 October 2018 477ms 100%
5 October 2018 562ms 100%
6 October 2018 596ms 100%
7 October 2018 557ms 100%
8 October 2018 579ms 100%
9 October 2018 599ms 100%
10 October 2018 571ms 100%
11 October 2018 549ms 100%
12 October 2018 565ms 100%
13 October 2018 547ms 100%
14 October 2018 543ms 100%
15 October 2018 625ms 100%
16 October 2018 700ms 100%
17 October 2018 710ms 100%
18 October 2018 642ms 100%
19 October 2018 623ms 100%
20 October 2018 601ms 100%

24 hours

Page load time

8:00pm, 21 Oct 20180.66s

Time Click to sort Page load time Click to sort Uptime Click to sort
3:00pm 641ms 100%
4:00pm 618ms 100%
5:00pm 626ms 100%
6:00pm 634ms 100%
7:00pm 554ms 100%
8:00pm 657ms 100%

Uptime

8:00pm, 21 Oct 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
3:00pm 641ms 100%
4:00pm 618ms 100%
5:00pm 626ms 100%
6:00pm 634ms 100%
7:00pm 554ms 100%
8:00pm 657ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
9:00pm 539ms 100%
10:00pm 623ms 100%
11:00pm 655ms 100%
12:00am 643ms 100%
1:00am 599ms 100%
2:00am 638ms 100%
3:00am 677ms 100%
4:00am 617ms 100%
5:00am 657ms 100%
6:00am 599ms 100%
7:00am 642ms 100%
8:00am 742ms 100%
9:00am 592ms 100%
10:00am 618ms 100%
11:00am 655ms 100%
12:00pm 528ms 100%
1:00pm 656ms 100%
2:00pm 595ms 100%
3:00pm 641ms 100%
4:00pm 618ms 100%
5:00pm 626ms 100%
6:00pm 634ms 100%
7:00pm 554ms 100%
8:00pm 657ms 100%

Data for bookings for meetings between prisoners and social visitors or legal professionals.

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