Dashboard Bookings for prison visits

This dashboard shows information about how the Bookings for prison visits service is currently performing.

Transactions per year

959k

Oct 2016 to Sep 2017

Total cost

no data

Oct 2016 to Sep 2017

Cost per transaction

no data

Oct 2016 to Sep 2017

Live service usage

Live number of users on any page within the service

62

users online now
Time Click to sort Number of unique visitors Click to sort
11:20am 63
11:25am 70
11:30am 69
11:35am 65
11:40am 68
11:45am 62

Time Click to sort Number of unique visitors Click to sort
10:50am 60
10:55am 54
11:00am 57
11:05am 51
11:10am 56
11:15am 66
11:20am 63
11:25am 65
11:30am 69
11:35am 67
11:40am 60
11:45am 68
11:50am 73
11:55am 79
12:00pm 71
12:05pm 71
12:10pm 71
12:15pm 69
12:20pm 71
12:25pm 70
12:30pm 65
12:35pm 60
12:40pm 71
12:45pm 70
12:50pm 81
12:55pm 64
1:00pm 72
1:05pm 62
1:10pm 70
1:15pm 67
1:20pm 58
1:25pm 54
1:30pm 56
1:35pm 58
1:40pm 58
1:45pm 50
1:50pm 58
1:55pm 59
2:00pm 76
2:05pm 57
2:10pm 61
2:15pm 64
2:20pm 56
2:25pm 58
2:30pm 61
2:35pm 52
2:40pm 59
2:45pm 50
2:50pm 65
2:55pm 66
3:00pm 63
3:05pm 61
3:10pm 56
3:15pm 51
3:20pm 49
3:25pm 60
3:30pm 60
3:35pm 59
3:40pm 65
3:45pm 58
3:50pm 51
3:55pm 50
4:00pm 63
4:05pm 78
4:10pm 71
4:15pm 62
4:20pm 64
4:25pm 56
4:30pm 60
4:35pm 59
4:40pm 66
4:45pm 50
4:50pm 60
4:55pm 58
5:00pm 58
5:05pm 52
5:10pm 55
5:15pm 52
5:20pm 50
5:25pm 67
5:30pm 70
5:35pm 73
5:40pm 67
5:45pm 60
5:50pm 74
5:55pm 65
6:00pm 72
6:05pm 69
6:10pm 62
6:15pm 57
6:20pm 71
6:25pm 67
6:30pm 69
6:35pm 72
6:40pm 74
6:45pm 57
6:50pm 57
6:55pm 60
7:00pm 68
7:05pm 55
7:10pm 48
7:15pm 59
7:20pm 76
7:25pm 73
7:30pm 68
7:35pm 59
7:40pm 52
7:45pm 56
7:50pm 51
7:55pm 53
8:00pm 61
8:05pm 69
8:10pm 67
8:15pm 74
8:20pm 53
8:25pm 51
8:30pm 74
8:35pm 61
8:40pm 62
8:45pm 54
8:50pm 57
8:55pm 60
9:00pm 65
9:05pm 58
9:10pm 81
9:15pm 70
9:20pm 54
9:25pm 43
9:30pm 50
9:35pm 52
9:40pm 59
9:45pm 52
9:50pm 50
9:55pm 51
10:00pm 45
10:05pm 38
10:10pm 50
10:15pm 52
10:20pm 41
10:25pm 39
10:30pm 37
10:35pm 36
10:40pm 36
10:45pm 41
10:50pm 46
10:55pm 30
11:00pm 33
11:05pm 34
11:10pm 37
11:15pm 36
11:20pm 25
11:25pm 29
11:30pm 36
11:35pm 27
11:40pm 28
11:45pm 20
11:50pm 28
11:55pm 16
12:00am 26
12:43am 20
12:43am 20
12:43am 20
12:43am 20
12:43am 20
12:45am 18
12:50am 14
12:55am 12
1:00am 14
1:05am 14
1:10am 13
1:15am 13
1:20am 17
1:25am 18
1:30am 19
1:35am 8
1:40am 14
1:45am 8
1:50am 11
1:55am 8
2:00am 12
2:05am 5
2:10am 11
2:15am 13
2:20am 11
2:25am 9
2:30am 7
2:35am 7
2:40am 5
2:45am 4
2:50am 5
2:55am 8
3:00am 9
3:05am 6
3:10am 4
3:15am 8
3:20am 8
3:25am 5
3:30am 3
3:35am 2
3:40am 6
3:45am 6
3:50am 5
3:55am 5
4:00am 9
4:05am 4
4:10am 4
4:15am 2
4:20am 9
4:25am 8
4:30am 9
4:35am 5
4:40am 10
4:45am 5
4:50am 3
4:55am 4
5:00am 8
5:05am 6
5:10am 3
5:15am 8
5:20am 8
5:25am 5
5:30am 4
5:35am 5
5:40am 7
5:45am 7
5:50am 5
5:55am 8
6:00am 6
6:05am 6
6:10am 8
6:15am 9
6:20am 10
6:25am 11
6:30am 14
6:35am 7
6:40am 7
6:45am 10
6:50am 13
6:55am 10
7:00am 15
7:05am 16
7:10am 14
7:15am 8
7:20am 9
7:25am 16
7:30am 15
7:35am 22
7:40am 20
7:45am 19
7:50am 14
7:55am 28
8:02am 27
8:05am 22
8:10am 21
8:15am 21
8:20am 30
8:25am 36
8:30am 36
8:35am 39
8:40am 42
8:45am 35
8:50am 39
8:55am 45
9:00am 37
9:05am 46
9:10am 47
9:15am 42
9:20am 47
9:25am 66
9:30am 62
9:35am 54
9:40am 35
9:45am 36
9:50am 42
9:55am 53
10:00am 65
10:05am 62
10:10am 48
10:15am 55
10:20am 68
10:25am 59
10:30am 52
10:35am 59
10:40am 71
10:45am 63
10:50am 62
10:55am 61
11:00am 73
11:05am 61
11:10am 63
11:15am 63
11:20am 63
11:25am 70
11:30am 69
11:35am 65
11:40am 68
11:45am 62

Bookings by channel

Digital and telephone bookings over time

Date Click to sort Digital Click to sort Telephone Click to sort
8 to 14 October 2018 9,476 774
15 to 21 October 2018 9,229 10,587
22 to 28 October 2018 9,573 10,802
29 October to 4 November 2018 8,514 11,390
5 to 11 November 2018 9,893 9,923
12 to 18 November 2018 10,605 9,266
Date Click to sort Digital Click to sort Telephone Click to sort
21 to 27 May 2018 8,749 11,599
28 May to 3 June 2018 10,701 9,335
4 to 10 June 2018 10,007 9,531
11 to 17 June 2018 9,137 10,951
18 to 24 June 2018 9,838 10,445
25 June to 1 July 2018 9,844 9,857
2 to 8 July 2018 9,010 11,192
9 to 15 July 2018 9,233 10,944
16 to 22 July 2018 9,251 11,073
23 to 29 July 2018 10,887 9,171
30 July to 5 August 2018 8,410 11,728
6 to 12 August 2018 9,095 11,517
13 to 19 August 2018 9,122 11,450
20 to 26 August 2018 9,095 11,577
27 August to 2 September 2018 9,122 11,450
3 to 9 September 2018 10,311 9,018
10 to 16 September 2018 9,454 9,930
17 to 23 September 2018 9,128 10,416
24 to 30 September 2018 9,209 10,575
1 to 7 October 2018 11,064 8,061
8 to 14 October 2018 9,476 774
15 to 21 October 2018 9,229 10,587
22 to 28 October 2018 9,573 10,802
29 October to 4 November 2018 8,514 11,390
5 to 11 November 2018 9,893 9,923
12 to 18 November 2018 10,605 9,266

Digital take-up

Proportion of bookings made using the digital service

12 to 18 Nov 201853.4%
Date Click to sort Digital take-up Click to sort
3 to 9 December 2018
10 to 16 December 2018
17 to 23 December 2018
24 to 30 December 2018
31 December 2018 to 6 January 2019
7 to 13 January 2019
Date Click to sort Digital take-up Click to sort
15 to 21 January 2018 48.7%
22 to 28 January 2018 47.8%
29 January to 4 February 2018 54.5%
5 to 11 February 2018 44.5%
12 to 18 February 2018 40.2%
19 to 25 February 2018 45.4%
26 February to 4 March 2018 36.8%
5 to 11 March 2018 47.2%
12 to 18 March 2018 47.1%
19 to 25 March 2018 44.4%
26 March to 1 April 2018 53.7%
2 to 8 April 2018 53.6%
9 to 15 April 2018 41.8%
16 to 22 April 2018 47.4%
23 to 29 April 2018 48.7%
30 April to 6 May 2018 54%
7 to 13 May 2018 49.5%
14 to 20 May 2018 47.2%
21 to 27 May 2018 43%
28 May to 3 June 2018 53.4%
4 to 10 June 2018 51.2%
11 to 17 June 2018 45.5%
18 to 24 June 2018 48.5%
25 June to 1 July 2018 50%
2 to 8 July 2018 44.6%
9 to 15 July 2018 45.8%
16 to 22 July 2018 45.5%
23 to 29 July 2018 54.3%
30 July to 5 August 2018 41.8%
6 to 12 August 2018 44.1%
13 to 19 August 2018 44.3%
20 to 26 August 2018 44%
27 August to 2 September 2018 44.3%
3 to 9 September 2018 53.3%
10 to 16 September 2018 48.8%
17 to 23 September 2018 46.7%
24 to 30 September 2018 46.5%
1 to 7 October 2018 57.9%
8 to 14 October 2018 92.4%
15 to 21 October 2018 46.6%
22 to 28 October 2018 47%
29 October to 4 November 2018 42.8%
5 to 11 November 2018 49.9%
12 to 18 November 2018 53.4%
19 to 25 November 2018
26 November to 2 December 2018
3 to 9 December 2018
10 to 16 December 2018
17 to 23 December 2018
24 to 30 December 2018
31 December 2018 to 6 January 2019
7 to 13 January 2019

User satisfaction

Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'

December 201860.8%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 July 2018 86.1% 1 0 0 1 7
1 August 2018 71.7% 12 1 0 9 31
1 September 2018 73.4% 17 7 1 9 60
1 October 2018 69.5% 23 6 5 7 63
1 November 2018 66.1% 26 5 0 10 54
1 December 2018 60.8% 34 4 3 9 54
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 January 2017 84.1% 35 15 18 104 338
1 February 2017 83.9% 28 12 26 93 296
1 March 2017 85% 28 15 22 129 356
1 April 2017 83.2% 9 10 10 46 121
1 May 2017 75% 2 1 0 1 8
1 June 2017 75% 1 2 1 7 8
1 July 2017 80.4% 2 0 1 1 10
1 August 2017 85.3% 1 0 1 4 11
1 September 2017 81.8% 1 0 0 4 6
1 October 2017 88.3% 1 0 0 3 11
1 November 2017 83.9% 1 0 1 3 9
1 December 2017 71.2% 1 1 2 4 5
1 January 2018 78.1% 1 2 0 4 9
1 February 2018 69.4% 2 0 0 3 4
1 March 2018 78.6% 2 0 1 2 9
1 April 2018 85% 1 0 0 2 7
1 May 2018 95% 0 0 0 2 8
1 June 2018 84.1% 1 0 0 3 7
1 July 2018 86.1% 1 0 0 1 7
1 August 2018 71.7% 12 1 0 9 31
1 September 2018 73.4% 17 7 1 9 60
1 October 2018 69.5% 23 6 5 7 63
1 November 2018 66.1% 26 5 0 10 54
1 December 2018 60.8% 34 4 3 9 54

Completion rate

Users who complete the digital transaction as a percentage of those who start.

7 to 13 Jan 2019100%
Date of completion Click to sort Completion percentage Click to sort
3 to 9 December 2018 100%
10 to 16 December 2018 100%
17 to 23 December 2018 100%
24 to 30 December 2018 100%
31 December 2018 to 6 January 2019 100%
7 to 13 January 2019 100%
Date of completion Click to sort Completion percentage Click to sort
15 to 21 January 2018 77.6%
22 to 28 January 2018 78.2%
29 January to 4 February 2018 78.9%
5 to 11 February 2018 77.1%
12 to 18 February 2018 73.5%
19 to 25 February 2018 76.9%
26 February to 4 March 2018 76.5%
5 to 11 March 2018 76%
12 to 18 March 2018 75.4%
19 to 25 March 2018 76.1%
26 March to 1 April 2018 76.1%
2 to 8 April 2018 75.2%
9 to 15 April 2018 76%
16 to 22 April 2018 76.3%
23 to 29 April 2018 76.9%
30 April to 6 May 2018 75.1%
7 to 13 May 2018 74.8%
14 to 20 May 2018 75.3%
21 to 27 May 2018 76.6%
28 May to 3 June 2018 76.1%
4 to 10 June 2018 75.1%
11 to 17 June 2018 75.8%
18 to 24 June 2018 75.9%
25 June to 1 July 2018 77.4%
2 to 8 July 2018 74.8%
9 to 15 July 2018 76%
16 to 22 July 2018 90.2%
23 to 29 July 2018 100%
30 July to 5 August 2018 100%
6 to 12 August 2018 100%
13 to 19 August 2018 100%
20 to 26 August 2018 100%
27 August to 2 September 2018 100%
3 to 9 September 2018 100%
10 to 16 September 2018 100%
17 to 23 September 2018 100%
24 to 30 September 2018 100%
1 to 7 October 2018 100%
8 to 14 October 2018 100%
15 to 21 October 2018 100%
22 to 28 October 2018 100%
29 October to 4 November 2018 100%
5 to 11 November 2018 100%
12 to 18 November 2018 100%
19 to 25 November 2018 100%
26 November to 2 December 2018 100%
3 to 9 December 2018 100%
10 to 16 December 2018 100%
17 to 23 December 2018 100%
24 to 30 December 2018 100%
31 December 2018 to 6 January 2019 100%
7 to 13 January 2019 100%

How people access the service

Breakdown of desktop, mobile and tablet usage on this service over time

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
3 to 9 December 2018 16.5% 76.3% 7.2%
10 to 16 December 2018 16% 77% 7%
17 to 23 December 2018 15.9% 77.2% 6.9%
24 to 30 December 2018 13.4% 79% 7.6%
31 December 2018 to 6 January 2019 14.8% 77.8% 7.4%
7 to 13 January 2019 15.6% 77.1% 7.3%
Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
16 to 22 July 2018 18% 74.3% 7.7%
23 to 29 July 2018 17.7% 74.5% 7.8%
30 July to 5 August 2018 17.8% 74.5% 7.7%
6 to 12 August 2018 18.2% 74.3% 7.5%
13 to 19 August 2018 17.3% 75% 7.6%
20 to 26 August 2018 17.4% 74.7% 7.9%
27 August to 2 September 2018 16.8% 75.1% 8.1%
3 to 9 September 2018 17.7% 74.6% 7.7%
10 to 16 September 2018 17.6% 75.1% 7.3%
17 to 23 September 2018 17.4% 75% 7.7%
24 to 30 September 2018 17.5% 75.1% 7.4%
1 to 7 October 2018 17.2% 75.3% 7.5%
8 to 14 October 2018 17% 75.4% 7.6%
15 to 21 October 2018 17.5% 75.3% 7.1%
22 to 28 October 2018 16.8% 75.5% 7.6%
29 October to 4 November 2018 17.1% 75.4% 7.5%
5 to 11 November 2018 17.3% 75.3% 7.4%
12 to 18 November 2018 17.1% 75.1% 7.7%
19 to 25 November 2018 16.8% 75.3% 7.8%
26 November to 2 December 2018 16.8% 75.8% 7.5%
3 to 9 December 2018 16.5% 76.3% 7.2%
10 to 16 December 2018 16% 77% 7%
17 to 23 December 2018 15.9% 77.2% 6.9%
24 to 30 December 2018 13.4% 79% 7.6%
31 December 2018 to 6 January 2019 14.8% 77.8% 7.4%
7 to 13 January 2019 15.6% 77.1% 7.3%

Service availability

30 days

Page load time

15 Jan 20190.65s

Date Click to sort Page load time Click to sort Uptime Click to sort
10 January 2019 535ms 100%
11 January 2019 578ms 100%
12 January 2019 680ms 100%
13 January 2019 591ms 100%
14 January 2019 548ms 100%
15 January 2019 648ms 100%

Uptime

15 Jan 2019100%

Date Click to sort Page load time Click to sort Uptime Click to sort
10 January 2019 535ms 100%
11 January 2019 578ms 100%
12 January 2019 680ms 100%
13 January 2019 591ms 100%
14 January 2019 548ms 100%
15 January 2019 648ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
17 December 2018 612ms 100%
18 December 2018 596ms 100%
19 December 2018 608ms 100%
20 December 2018 585ms 100%
21 December 2018 668ms 100%
22 December 2018 972ms 100%
23 December 2018 1,023ms 100%
24 December 2018 1,001ms 100%
25 December 2018 1,028ms 100%
26 December 2018 738ms 100%
27 December 2018 642ms 100%
28 December 2018 649ms 100%
29 December 2018 634ms 100%
30 December 2018 576ms 100%
31 December 2018 682ms 100%
1 January 2019
2 January 2019 809ms 100%
3 January 2019 616ms 100%
4 January 2019 690ms 100%
5 January 2019 752ms 100%
6 January 2019 593ms 100%
7 January 2019 619ms 100%
8 January 2019 526ms 100%
9 January 2019 620ms 100%
10 January 2019 535ms 100%
11 January 2019 578ms 100%
12 January 2019 680ms 100%
13 January 2019 591ms 100%
14 January 2019 548ms 100%
15 January 2019 648ms 100%

24 hours

Page load time

10:00am, 16 Jan 20190.53s

Time Click to sort Page load time Click to sort Uptime Click to sort
5:00am 559ms 100%
6:00am 764ms 100%
7:00am 737ms 100%
8:00am 579ms 100%
9:00am 524ms 100%
10:00am 530ms 100%

Uptime

10:00am, 16 Jan 2019100%

Time Click to sort Page load time Click to sort Uptime Click to sort
5:00am 559ms 100%
6:00am 764ms 100%
7:00am 737ms 100%
8:00am 579ms 100%
9:00am 524ms 100%
10:00am 530ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
11:00am 611ms 100%
12:00pm 634ms 100%
1:00pm 768ms 100%
2:00pm 547ms 100%
3:00pm 858ms 100%
4:00pm 445ms 100%
5:00pm 896ms 100%
6:00pm 482ms 100%
7:00pm 541ms 100%
8:00pm 749ms 100%
9:00pm 430ms 100%
10:00pm 583ms 100%
11:00pm 580ms 100%
12:00am 584ms 100%
1:00am 520ms 100%
2:00am 570ms 100%
3:00am 1,316ms 100%
4:00am 666ms 100%
5:00am 559ms 100%
6:00am 764ms 100%
7:00am 737ms 100%
8:00am 579ms 100%
9:00am 524ms 100%
10:00am 530ms 100%

Data for bookings for meetings between prisoners and social visitors or legal professionals.

Help us improve GOV.UK

The form on this page is for reporting problems with this dashboard.

If you've had problems with the service that this dashboard is providing data for, please send details to the team responsible for the service.

Don't include personal or financial information, eg your National Insurance number or credit card details.