Dashboard Bookings for prison visits

This dashboard shows information about how the Bookings for prison visits service is currently performing.

Transactions per year

no data

July 2016 to June 2017

1.07m Apr 2016 to Mar 2017

Total cost

no data

July 2016 to June 2017

Cost per transaction

no data

July 2016 to June 2017

Live service usage

Live number of users on any page within the service

5

users online now
Time Click to sort Number of unique visitors Click to sort
4:10am 2
4:15am 3
4:20am 4
4:25am 9
4:30am 4
4:35am 5

Time Click to sort Number of unique visitors Click to sort
3:40am 2
3:45am 1
3:50am 3
3:55am 6
4:00am 3
4:05am 4
4:10am 9
4:15am 5
4:20am 1
4:25am 0
4:30am 6
4:35am 6
4:40am 3
4:45am 4
4:50am 5
4:55am 10
5:00am 7
5:05am 4
5:10am 4
5:15am 8
5:20am 5
5:25am 7
5:30am 12
5:35am 15
5:40am 14
5:45am 9
5:50am 5
5:55am 10
6:00am 9
6:05am 8
6:10am 16
6:15am 19
6:20am 24
6:25am 17
6:30am 16
6:35am 23
6:40am 24
6:45am 23
6:50am 22
6:55am 19
7:00am 22
7:05am 16
7:10am 15
7:15am 31
7:20am 22
7:25am 30
7:30am 30
7:35am 38
7:40am 39
7:45am 33
7:50am 42
7:55am 35
8:00am 44
8:05am 49
8:10am 52
8:15am 67
8:20am 69
8:25am 60
8:30am 67
8:35am 74
8:40am 70
8:45am 68
8:50am 60
8:55am 55
9:00am 62
9:05am 51
9:25am 60
9:25am 60
9:25am 59
9:26am 60
9:30am 58
9:35am 55
9:40am 53
9:45am 46
9:50am 50
9:55am 48
10:00am 48
10:05am 55
10:10am 51
10:15am 57
10:20am 49
10:25am 43
10:30am 56
10:35am 44
10:40am 43
10:45am 50
10:50am 59
10:55am 51
11:00am 56
11:05am 45
11:12am 50
11:15am 53
11:20am 54
11:25am 43
11:30am 64
11:35am 44
11:40am 45
11:45am 66
11:50am 49
11:55am 45
12:00pm 52
12:05pm 52
12:10pm 45
12:15pm 43
12:20pm 50
12:25pm 51
12:30pm 45
12:35pm 45
12:40pm 52
12:45pm 49
12:50pm 42
12:55pm 58
1:00pm 52
1:05pm 37
1:10pm 43
1:15pm 46
1:20pm 38
1:25pm 45
1:30pm 41
1:35pm 45
1:40pm 34
1:45pm 43
1:50pm 47
1:55pm 47
2:00pm 52
2:05pm 41
2:05pm 40
2:10pm 54
2:15pm 51
2:20pm 55
2:25pm 48
2:30pm 52
2:35pm 55
2:35pm 55
2:40pm 46
2:45pm 39
2:50pm 40
2:55pm 46
3:00pm 41
3:05pm 62
3:10pm 52
3:15pm 51
3:20pm 44
3:25pm 45
3:30pm 53
3:35pm 49
3:40pm 50
3:45pm 51
3:50pm 56
3:55pm 49
4:00pm 43
4:05pm 48
4:10pm 39
4:15pm 36
4:20pm 52
4:25pm 51
4:30pm 41
4:35pm 45
4:40pm 44
4:45pm 42
4:50pm 44
4:55pm 49
5:00pm 51
5:05pm 47
5:10pm 38
5:15pm 51
5:20pm 60
5:25pm 60
5:30pm 60
5:35pm 50
5:40pm 48
5:45pm 52
5:50pm 42
5:55pm 45
6:00pm 49
6:05pm 46
6:10pm 42
6:15pm 39
6:20pm 33
6:25pm 45
6:30pm 33
6:35pm 34
6:40pm 34
6:45pm 47
6:50pm 49
6:55pm 47
7:00pm 43
7:05pm 32
7:10pm 37
7:15pm 43
7:20pm 32
7:25pm 36
7:30pm 44
7:35pm 40
7:40pm 38
7:45pm 41
7:50pm 30
7:55pm 31
8:00pm 34
8:05pm 44
8:10pm 38
8:15pm 40
8:20pm 46
8:25pm 41
8:30pm 39
8:35pm 31
8:40pm 30
8:45pm 26
8:50pm 26
8:55pm 31
9:00pm 29
9:05pm 35
9:10pm 38
9:15pm 41
9:20pm 47
9:25pm 49
9:30pm 33
9:35pm 39
9:40pm 43
9:45pm 35
9:50pm 24
9:55pm 30
10:00pm 27
10:05pm 31
10:10pm 25
10:15pm 23
10:20pm 30
10:25pm 28
10:30pm 18
10:35pm 26
10:40pm 27
10:45pm 26
10:50pm 15
10:55pm 15
11:00pm 17
11:05pm 20
11:15pm 16
11:20pm 16
11:25pm 15
11:30pm 14
11:35pm 20
11:40pm 12
11:45pm 15
11:50pm 16
11:55pm 16
12:00am 11
12:51am 6
12:52am 6
12:52am 6
12:52am 6
12:52am 6
12:52am 6
12:52am 6
12:52am 7
12:52am 6
12:53am 6
12:55am 8
1:00am 8
1:05am 11
1:10am 7
1:15am 8
1:20am 2
1:25am 11
1:30am 3
1:35am 7
1:40am 4
1:45am 6
1:50am 3
1:55am 7
2:00am 3
2:05am 9
2:10am 4
2:15am 7
2:20am 2
2:25am 6
2:30am 3
2:35am 4
2:40am 4
2:45am 6
2:50am 2
2:55am 2
3:00am 3
3:05am 4
3:10am 0
3:15am 2
3:20am 1
3:25am 6
3:30am 4
3:35am 4
3:40am 3
3:45am 6
3:50am 2
3:55am 3
4:00am 2
4:05am 4
4:10am 2
4:15am 3
4:20am 4
4:25am 9
4:30am 4
4:35am 5

Bookings by channel

Digital and telephone bookings over time

Date Click to sort Digital Click to sort Telephone Click to sort
30 April to 6 May 2018 10,774 9,171
7 to 13 May 2018 9,851 19,911
14 to 20 May 2018 9,600 20,348
21 to 27 May 2018 8,749 20,348
28 May to 3 June 2018 10,701 20,036
4 to 10 June 2018 10,007 19,538
Date Click to sort Digital Click to sort Telephone Click to sort
11 to 17 December 2017 7,688 13,978
18 to 24 December 2017 6,872 15,998
25 to 31 December 2017 8,145 9,643
1 to 7 January 2018 11,244 7,309
8 to 14 January 2018 9,867 10,061
15 to 21 January 2018 9,852 10,387
22 to 28 January 2018 9,847 10,773
29 January to 4 February 2018 11,059 9,239
5 to 11 February 2018 9,077 11,320
12 to 18 February 2018 8,595 12,763
19 to 25 February 2018 9,474 11,411
26 February to 4 March 2018 7,476 12,822
5 to 11 March 2018 9,601 10,753
12 to 18 March 2018 9,451 10,602
19 to 25 March 2018 9,193 11,519
26 March to 1 April 2018 9,945 8,565
2 to 8 April 2018 10,455 9,047
9 to 15 April 2018 8,758 12,180
16 to 22 April 2018 9,888 10,953
23 to 29 April 2018 9,985 10,539
30 April to 6 May 2018 10,774 9,171
7 to 13 May 2018 9,851 19,911
14 to 20 May 2018 9,600 20,348
21 to 27 May 2018 8,749 20,348
28 May to 3 June 2018 10,701 20,036
4 to 10 June 2018 10,007 19,538

Digital take-up

Proportion of bookings made using the digital service

4 to 10 June 201833.9%
Date Click to sort Digital take-up Click to sort
7 to 13 May 2018 33.1%
14 to 20 May 2018 32.1%
21 to 27 May 2018 30.1%
28 May to 3 June 2018 34.8%
4 to 10 June 2018 33.9%
11 to 17 June 2018
Date Click to sort Digital take-up Click to sort
19 to 25 June 2017 43.6%
26 June to 2 July 2017 48.3%
3 to 9 July 2017 47.5%
10 to 16 July 2017 44.3%
17 to 23 July 2017 44%
24 to 30 July 2017 49.1%
31 July to 6 August 2017 57.9%
7 to 13 August 2017 48%
14 to 20 August 2017 46.7%
21 to 27 August 2017 43.3%
28 August to 3 September 2017 53%
4 to 10 September 2017 46.1%
11 to 17 September 2017 48.8%
18 to 24 September 2017 49.3%
25 September to 1 October 2017 52.7%
2 to 8 October 2017 48.6%
9 to 15 October 2017 39.9%
16 to 22 October 2017 48.7%
23 to 29 October 2017 42.1%
30 October to 5 November 2017 51.5%
6 to 12 November 2017 49.6%
13 to 19 November 2017 48.5%
20 to 26 November 2017 54.5%
27 November to 3 December 2017 56.9%
4 to 10 December 2017 45.5%
11 to 17 December 2017 35.5%
18 to 24 December 2017 30%
25 to 31 December 2017 45.8%
1 to 7 January 2018 60.6%
8 to 14 January 2018 49.5%
15 to 21 January 2018 48.7%
22 to 28 January 2018 47.8%
29 January to 4 February 2018 54.5%
5 to 11 February 2018 44.5%
12 to 18 February 2018 40.2%
19 to 25 February 2018 45.4%
26 February to 4 March 2018 36.8%
5 to 11 March 2018 47.2%
12 to 18 March 2018 47.1%
19 to 25 March 2018 44.4%
26 March to 1 April 2018 53.7%
2 to 8 April 2018 53.6%
9 to 15 April 2018 41.8%
16 to 22 April 2018 47.4%
23 to 29 April 2018 48.7%
30 April to 6 May 2018 54%
7 to 13 May 2018 33.1%
14 to 20 May 2018 32.1%
21 to 27 May 2018 30.1%
28 May to 3 June 2018 34.8%
4 to 10 June 2018 33.9%
11 to 17 June 2018

User satisfaction

Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'

May 201895%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 December 2017 71.2% 1 1 2 4 5
1 January 2018 78.1% 1 2 0 4 9
1 February 2018 69.4% 2 0 0 3 4
1 March 2018 78.6% 2 0 1 2 9
1 April 2018 85% 1 0 0 2 7
1 May 2018 95% 0 0 0 2 8
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 June 2016 87.7% 9 3 6 38 137
1 July 2016 85.8% 9 9 5 44 139
1 August 2016 82.6% 16 1 17 41 129
1 September 2016 84.8% 15 9 14 77 201
1 October 2016 84.3% 26 18 17 124 318
1 November 2016 82.7% 27 28 24 134 327
1 December 2016 83.6% 27 17 23 108 302
1 January 2017 84.1% 35 15 18 104 338
1 February 2017 83.9% 28 12 26 93 296
1 March 2017 85% 28 15 22 129 356
1 April 2017 83.2% 9 10 10 46 121
1 May 2017 75% 2 1 0 1 8
1 June 2017 75% 1 2 1 7 8
1 July 2017 80.4% 2 0 1 1 10
1 August 2017 85.3% 1 0 1 4 11
1 September 2017 81.8% 1 0 0 4 6
1 October 2017 88.3% 1 0 0 3 11
1 November 2017 83.9% 1 0 1 3 9
1 December 2017 71.2% 1 1 2 4 5
1 January 2018 78.1% 1 2 0 4 9
1 February 2018 69.4% 2 0 0 3 4
1 March 2018 78.6% 2 0 1 2 9
1 April 2018 85% 1 0 0 2 7
1 May 2018 95% 0 0 0 2 8

Completion rate

Users who complete the digital transaction as a percentage of those who start.

11 to 17 June 201875.8%
Date of completion Click to sort Completion percentage Click to sort
7 to 13 May 2018 74.8%
14 to 20 May 2018 75.3%
21 to 27 May 2018 76.6%
28 May to 3 June 2018 76.1%
4 to 10 June 2018 75.1%
11 to 17 June 2018 75.8%
Date of completion Click to sort Completion percentage Click to sort
19 to 25 June 2017 80.8%
26 June to 2 July 2017 84%
3 to 9 July 2017 81.9%
10 to 16 July 2017 81.7%
17 to 23 July 2017 81%
24 to 30 July 2017 73%
31 July to 6 August 2017 79%
7 to 13 August 2017 81.8%
14 to 20 August 2017 83%
21 to 27 August 2017 77.3%
28 August to 3 September 2017 79%
4 to 10 September 2017 72.4%
11 to 17 September 2017 81.7%
18 to 24 September 2017 83.4%
25 September to 1 October 2017 83.3%
2 to 8 October 2017 82.1%
9 to 15 October 2017 82.2%
16 to 22 October 2017 82.9%
23 to 29 October 2017 81.7%
30 October to 5 November 2017 78.3%
6 to 12 November 2017 76.5%
13 to 19 November 2017 75.2%
20 to 26 November 2017 70.7%
27 November to 3 December 2017 78.7%
4 to 10 December 2017 76.4%
11 to 17 December 2017 79%
18 to 24 December 2017 78.2%
25 to 31 December 2017 78.9%
1 to 7 January 2018 77.2%
8 to 14 January 2018 77%
15 to 21 January 2018 77.6%
22 to 28 January 2018 78.2%
29 January to 4 February 2018 78.9%
5 to 11 February 2018 77.1%
12 to 18 February 2018 73.5%
19 to 25 February 2018 76.9%
26 February to 4 March 2018 76.5%
5 to 11 March 2018 76%
12 to 18 March 2018 75.4%
19 to 25 March 2018 76.1%
26 March to 1 April 2018 76.1%
2 to 8 April 2018 75.2%
9 to 15 April 2018 76%
16 to 22 April 2018 76.3%
23 to 29 April 2018 76.9%
30 April to 6 May 2018 75.1%
7 to 13 May 2018 74.8%
14 to 20 May 2018 75.3%
21 to 27 May 2018 76.6%
28 May to 3 June 2018 76.1%
4 to 10 June 2018 75.1%
11 to 17 June 2018 75.8%

How people access the service

Breakdown of desktop, mobile and tablet usage on this service over time

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
7 to 13 May 2018 19.9% 72.8% 7.3%
14 to 20 May 2018 20.3% 72.9% 6.8%
21 to 27 May 2018 19.9% 72.8% 7.4%
28 May to 3 June 2018 19.1% 73.5% 7.4%
4 to 10 June 2018 20.4% 72.2% 7.4%
11 to 17 June 2018 20% 72.8% 7.1%
Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
18 to 24 December 2017 19.9% 72.9% 7.1%
25 to 31 December 2017 16.9% 75.2% 7.9%
1 to 7 January 2018 19.7% 72.4% 7.9%
8 to 14 January 2018 20.2% 72.3% 7.5%
15 to 21 January 2018 20% 72.5% 7.5%
22 to 28 January 2018 19.8% 72.8% 7.4%
29 January to 4 February 2018 20.4% 72.1% 7.5%
5 to 11 February 2018 20.8% 72% 7.2%
12 to 18 February 2018 20.5% 72% 7.5%
19 to 25 February 2018 20% 72.3% 7.7%
26 February to 4 March 2018 20.4% 71.9% 7.7%
5 to 11 March 2018 20.3% 72% 7.6%
12 to 18 March 2018 20.8% 71.8% 7.4%
19 to 25 March 2018 19.8% 72.6% 7.5%
26 March to 1 April 2018 19% 73.3% 7.6%
2 to 8 April 2018 18.8% 73.8% 7.4%
9 to 15 April 2018 19.3% 73.1% 7.6%
16 to 22 April 2018 20.9% 71.7% 7.4%
23 to 29 April 2018 21.1% 71.5% 7.4%
30 April to 6 May 2018 20.2% 72.8% 7%
7 to 13 May 2018 19.9% 72.8% 7.3%
14 to 20 May 2018 20.3% 72.9% 6.8%
21 to 27 May 2018 19.9% 72.8% 7.4%
28 May to 3 June 2018 19.1% 73.5% 7.4%
4 to 10 June 2018 20.4% 72.2% 7.4%
11 to 17 June 2018 20% 72.8% 7.1%

Service availability

30 days

Page load time

18 June 20180.54s

Date Click to sort Page load time Click to sort Uptime Click to sort
13 June 2018 673ms 100%
14 June 2018 606ms 100%
15 June 2018 565ms 100%
16 June 2018 549ms 100%
17 June 2018 546ms 100%
18 June 2018 543ms 100%

Uptime

18 June 2018100%

Date Click to sort Page load time Click to sort Uptime Click to sort
13 June 2018 673ms 100%
14 June 2018 606ms 100%
15 June 2018 565ms 100%
16 June 2018 549ms 100%
17 June 2018 546ms 100%
18 June 2018 543ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
20 May 2018 586ms 100%
21 May 2018 553ms 100%
22 May 2018 539ms 100%
23 May 2018 540ms 100%
24 May 2018 553ms 100%
25 May 2018 558ms 100%
26 May 2018 563ms 100%
27 May 2018 540ms 100%
28 May 2018 556ms 100%
29 May 2018 559ms 100%
30 May 2018 471ms 100%
31 May 2018 462ms 100%
1 June 2018 458ms 100%
2 June 2018 456ms 100%
3 June 2018 501ms 100%
4 June 2018 559ms 100%
5 June 2018 598ms 100%
6 June 2018 602ms 100%
7 June 2018 604ms 100%
8 June 2018 525ms 100%
9 June 2018 507ms 100%
10 June 2018 489ms 100%
11 June 2018 572ms 100%
12 June 2018 619ms 100%
13 June 2018 673ms 100%
14 June 2018 606ms 100%
15 June 2018 565ms 100%
16 June 2018 549ms 100%
17 June 2018 546ms 100%
18 June 2018 543ms 100%

24 hours

Page load time

3:00am, 19 June 20180.55s

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00pm 543ms 100%
11:00pm 543ms 100%
12:00am 540ms 100%
1:00am 538ms 100%
2:00am 565ms 100%
3:00am 552ms 100%

Uptime

3:00am, 19 June 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00pm 543ms 100%
11:00pm 543ms 100%
12:00am 540ms 100%
1:00am 538ms 100%
2:00am 565ms 100%
3:00am 552ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
4:00am 538ms 100%
5:00am 536ms 100%
6:00am 542ms 100%
7:00am 534ms 100%
8:00am 536ms 100%
9:00am 533ms 100%
10:00am 546ms 100%
11:00am 531ms 100%
12:00pm 538ms 100%
1:00pm 537ms 100%
2:00pm 553ms 100%
3:00pm 538ms 100%
4:00pm 553ms 100%
5:00pm 554ms 100%
6:00pm 550ms 100%
7:00pm 553ms 100%
8:00pm 537ms 100%
9:00pm 538ms 100%
10:00pm 543ms 100%
11:00pm 543ms 100%
12:00am 540ms 100%
1:00am 538ms 100%
2:00am 565ms 100%
3:00am 552ms 100%

Data for bookings for meetings between prisoners and social visitors or legal professionals.

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