Dashboard Lasting Power of Attorney registrations

This dashboard shows information about how the Lasting Power of Attorney registrations service is currently performing.

Transactions by channel

Number of transactions received through each available channel

Date Click to sort Paper form Click to sort Digital Click to sort
19 to 25 November 2018 12,733 3,608
26 November to 2 December 2018 13,332 4,338
3 to 9 December 2018 12,361 4,032
10 to 16 December 2018 11,880 4,295
17 to 23 December 2018 13,947 3,161
24 to 30 December 2018 4,238 1,301
Date Click to sort Paper form Click to sort Digital Click to sort
1 to 7 January 2018 8,535 2,847
8 to 14 January 2018 13,211 3,504
15 to 21 January 2018 12,288 3,345
22 to 28 January 2018 11,585 3,704
29 January to 4 February 2018 8,833 4,171
5 to 11 February 2018 11,638 4,478
12 to 18 February 2018 11,436 4,519
19 to 25 February 2018 13,420 4,357
26 February to 4 March 2018 10,536 3,259
5 to 11 March 2018 11,240 3,566
12 to 18 March 2018 13,199 4,144
19 to 25 March 2018 10,289 4,222
26 March to 1 April 2018 10,410 3,652
2 to 8 April 2018 11,311 4,208
9 to 15 April 2018 13,266 4,794
16 to 22 April 2018 10,723 3,739
23 to 29 April 2018 12,063 3,662
30 April to 6 May 2018 13,003 4,583
7 to 13 May 2018 11,491 2,844
14 to 20 May 2018 13,178 4,014
21 to 27 May 2018 12,210 3,697
28 May to 3 June 2018 9,904 3,274
4 to 10 June 2018 11,864 3,426
11 to 17 June 2018 12,273 3,326
18 to 24 June 2018 12,154 3,687
25 June to 1 July 2018 11,393 3,568
2 to 8 July 2018 9,973 3,399
9 to 15 July 2018 12,151 3,515
16 to 22 July 2018 12,121 3,357
23 to 29 July 2018 11,640 3,366
30 July to 5 August 2018 12,741 3,628
6 to 12 August 2018 12,851 3,375
13 to 19 August 2018 12,271 3,778
20 to 26 August 2018 11,567 3,550
27 August to 2 September 2018 9,726 3,554
3 to 9 September 2018 12,492 4,072
10 to 16 September 2018 13,042 3,490
17 to 23 September 2018 12,120 3,593
24 to 30 September 2018 11,699 3,753
1 to 7 October 2018 12,417 4,185
8 to 14 October 2018 13,014 3,814
15 to 21 October 2018 11,512 4,141
22 to 28 October 2018 11,942 3,711
29 October to 4 November 2018 12,123 4,746
5 to 11 November 2018 13,179 3,605
12 to 18 November 2018 13,490 3,315
19 to 25 November 2018 12,733 3,608
26 November to 2 December 2018 13,332 4,338
3 to 9 December 2018 12,361 4,032
10 to 16 December 2018 11,880 4,295
17 to 23 December 2018 13,947 3,161
24 to 30 December 2018 4,238 1,301

Digital take-up

What percentage of transactions were completed using the online service

24 to 30 Dec 201823.5%
Date Click to sort Digital take-up Click to sort
10 to 16 December 2018 26.6%
17 to 23 December 2018 18.5%
24 to 30 December 2018 23.5%
31 December 2018 to 6 January 2019
7 to 13 January 2019
14 to 20 January 2019
Date Click to sort Digital take-up Click to sort
22 to 28 January 2018 24.2%
29 January to 4 February 2018 32.1%
5 to 11 February 2018 27.8%
12 to 18 February 2018 28.3%
19 to 25 February 2018 24.5%
26 February to 4 March 2018 23.6%
5 to 11 March 2018 24.1%
12 to 18 March 2018 23.9%
19 to 25 March 2018 29.1%
26 March to 1 April 2018 26%
2 to 8 April 2018 27.1%
9 to 15 April 2018 26.5%
16 to 22 April 2018 25.9%
23 to 29 April 2018 23.3%
30 April to 6 May 2018 26.1%
7 to 13 May 2018 19.8%
14 to 20 May 2018 23.3%
21 to 27 May 2018 23.2%
28 May to 3 June 2018 24.8%
4 to 10 June 2018 22.4%
11 to 17 June 2018 21.3%
18 to 24 June 2018 23.3%
25 June to 1 July 2018 23.8%
2 to 8 July 2018 25.4%
9 to 15 July 2018 22.4%
16 to 22 July 2018 21.7%
23 to 29 July 2018 22.4%
30 July to 5 August 2018 22.2%
6 to 12 August 2018 20.8%
13 to 19 August 2018 23.5%
20 to 26 August 2018 23.5%
27 August to 2 September 2018 26.8%
3 to 9 September 2018 24.6%
10 to 16 September 2018 21.1%
17 to 23 September 2018 22.9%
24 to 30 September 2018 24.3%
1 to 7 October 2018 25.2%
8 to 14 October 2018 22.7%
15 to 21 October 2018 26.5%
22 to 28 October 2018 23.7%
29 October to 4 November 2018 28.1%
5 to 11 November 2018 21.5%
12 to 18 November 2018 19.7%
19 to 25 November 2018 22.1%
26 November to 2 December 2018 24.6%
3 to 9 December 2018 24.6%
10 to 16 December 2018 26.6%
17 to 23 December 2018 18.5%
24 to 30 December 2018 23.5%
31 December 2018 to 6 January 2019
7 to 13 January 2019
14 to 20 January 2019

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

14 to 20 Jan 201991.2%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
10 December 2018 91.7% 11 6 47 371 1,158
17 December 2018 91.2% 13 5 55 325 1,021
24 December 2018 91.5% 6 6 34 294 855
31 December 2018 90.4% 10 18 68 554 1,398
7 January 2019 90.8% 12 16 72 676 1,709
14 January 2019 91.2% 13 10 87 667 1,837
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
22 January 2018 90.2% 22 23 103 616 1,741
29 January 2018 90.6% 16 26 79 683 1,811
5 February 2018 91.2% 19 26 82 671 2,025
12 February 2018 90.8% 16 20 84 676 1,842
19 February 2018 91.2% 13 19 74 659 1,826
26 February 2018 91.2% 13 18 96 666 1,953
5 March 2018 90.5% 16 21 91 610 1,669
12 March 2018 90.6% 23 15 75 691 1,788
19 March 2018 90.3% 28 22 72 579 1,625
26 March 2018 91% 12 12 70 558 1,514
2 April 2018 90.9% 10 15 79 607 1,623
9 April 2018 90.4% 11 23 91 595 1,603
16 April 2018 90.4% 11 23 44 488 1,228
23 April 2018 91% 14 11 58 612 1,563
30 April 2018 89.9% 9 18 68 552 1,285
7 May 2018 91% 9 16 50 456 1,247
14 May 2018 91.9% 9 10 50 393 1,255
21 May 2018 91% 16 13 52 432 1,264
28 May 2018 91.2% 2 12 69 515 1,372
4 June 2018 90.5% 13 18 61 480 1,291
11 June 2018 91.5% 6 12 51 496 1,377
18 June 2018 91.6% 11 5 43 417 1,187
25 June 2018 91.3% 8 10 50 407 1,154
2 July 2018 90.6% 9 11 75 440 1,221
9 July 2018 90.1% 14 15 59 488 1,212
16 July 2018 91.6% 12 11 39 463 1,336
23 July 2018 91.2% 9 16 62 509 1,435
30 July 2018 91.2% 15 10 55 516 1,441
6 August 2018 91% 18 17 70 540 1,577
13 August 2018 91.7% 10 14 70 503 1,577
20 August 2018 91% 10 20 60 579 1,549
27 August 2018 91.3% 7 13 67 427 1,295
3 September 2018 91% 8 14 69 501 1,387
10 September 2018 90.7% 18 13 57 451 1,274
17 September 2018 91.7% 7 17 59 486 1,490
24 September 2018 90.8% 5 13 56 484 1,230
1 October 2018 91.2% 16 15 72 518 1,558
8 October 2018 91.6% 16 13 62 555 1,690
15 October 2018 90.9% 15 20 73 601 1,660
22 October 2018 91.5% 12 14 73 546 1,646
29 October 2018 90.3% 9 22 62 639 1,488
5 November 2018 90.2% 25 17 72 611 1,579
12 November 2018 91.3% 15 15 79 476 1,538
19 November 2018 91.2% 12 14 58 566 1,553
26 November 2018 91.3% 11 10 65 524 1,480
3 December 2018 91.1% 12 9 73 411 1,262
10 December 2018 91.7% 11 6 47 371 1,158
17 December 2018 91.2% 13 5 55 325 1,021
24 December 2018 91.5% 6 6 34 294 855
31 December 2018 90.4% 10 18 68 554 1,398
7 January 2019 90.8% 12 16 72 676 1,709
14 January 2019 91.2% 13 10 87 667 1,837

Completion rate

14 to 20 Jan 201955.2%
Date Click to sort Completion rate Click to sort
10 to 16 December 2018 55.8%
17 to 23 December 2018 57.1%
24 to 30 December 2018 55%
31 December 2018 to 6 January 2019 53%
7 to 13 January 2019 54.9%
14 to 20 January 2019 55.2%
Date Click to sort Completion rate Click to sort
22 to 28 January 2018 55.4%
29 January to 4 February 2018 56.7%
5 to 11 February 2018 56.9%
12 to 18 February 2018 58.1%
19 to 25 February 2018 56.7%
26 February to 4 March 2018 57.9%
5 to 11 March 2018 56.5%
12 to 18 March 2018 55.5%
19 to 25 March 2018 56.8%
26 March to 1 April 2018 56.9%
2 to 8 April 2018 57%
9 to 15 April 2018 57.6%
16 to 22 April 2018 57.9%
23 to 29 April 2018 58.5%
30 April to 6 May 2018 57.7%
7 to 13 May 2018 58.8%
14 to 20 May 2018 57.4%
21 to 27 May 2018 55.4%
28 May to 3 June 2018 56.5%
4 to 10 June 2018 59.3%
11 to 17 June 2018 56.9%
18 to 24 June 2018 55.5%
25 June to 1 July 2018 56.5%
2 to 8 July 2018 56.2%
9 to 15 July 2018 56.2%
16 to 22 July 2018 57.1%
23 to 29 July 2018 56.7%
30 July to 5 August 2018 55.6%
6 to 12 August 2018 57.4%
13 to 19 August 2018 57.4%
20 to 26 August 2018 55.7%
27 August to 2 September 2018 55.6%
3 to 9 September 2018 56.1%
10 to 16 September 2018 56.2%
17 to 23 September 2018 56.8%
24 to 30 September 2018 55.5%
1 to 7 October 2018 55.2%
8 to 14 October 2018 55.6%
15 to 21 October 2018 56.4%
22 to 28 October 2018 56.7%
29 October to 4 November 2018 57.3%
5 to 11 November 2018 55.5%
12 to 18 November 2018 55.7%
19 to 25 November 2018 54.9%
26 November to 2 December 2018 55.6%
3 to 9 December 2018 54.1%
10 to 16 December 2018 55.8%
17 to 23 December 2018 57.1%
24 to 30 December 2018 55%
31 December 2018 to 6 January 2019 53%
7 to 13 January 2019 54.9%
14 to 20 January 2019 55.2%

How users access the digital service

Which devices and browsers users are accessing the digital service

Devices

Desktop, mobile and tablet usage over the last 9 weeks.

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
10 to 16 December 2018 78.9% 9.9% 11.2%
17 to 23 December 2018 80.3% 9.3% 10.4%
24 to 30 December 2018 74.7% 12.8% 12.5%
31 December 2018 to 6 January 2019 76% 11.2% 12.8%
7 to 13 January 2019 76.5% 11.2% 12.3%
14 to 20 January 2019 76.7% 10.9% 12.4%
Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
19 to 25 November 2018 78.5% 9.5% 12%
26 November to 2 December 2018 79.1% 8.9% 12%
3 to 9 December 2018 79.5% 9% 11.4%
10 to 16 December 2018 78.9% 9.9% 11.2%
17 to 23 December 2018 80.3% 9.3% 10.4%
24 to 30 December 2018 74.7% 12.8% 12.5%
31 December 2018 to 6 January 2019 76% 11.2% 12.8%
7 to 13 January 2019 76.5% 11.2% 12.3%
14 to 20 January 2019 76.7% 10.9% 12.4%

Browsers

Browser usage over the last 9 weeks.

Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
10 to 16 December 2018 47.9% 10.1% 0% 23.8% 6% 12.2%
17 to 23 December 2018 45.6% 10.2% 0% 23.4% 7.8% 13%
24 to 30 December 2018 44.1% 5.9% 0% 29.8% 7.7% 12.6%
31 December 2018 to 6 January 2019 43.3% 9% 0% 27.4% 7.2% 13.2%
7 to 13 January 2019 42.5% 9.9% 0% 27.3% 7.6% 12.8%
14 to 20 January 2019 44.8% 9.2% 0% 26.1% 7.1% 12.8%
Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
19 to 25 November 2018 43.4% 10.4% 0% 26.8% 7.9% 11.5%
26 November to 2 December 2018 44.6% 9.5% 0% 25.3% 7.3% 13.2%
3 to 9 December 2018 47.1% 10.1% 0% 23.8% 6.8% 12.2%
10 to 16 December 2018 47.9% 10.1% 0% 23.8% 6% 12.2%
17 to 23 December 2018 45.6% 10.2% 0% 23.4% 7.8% 13%
24 to 30 December 2018 44.1% 5.9% 0% 29.8% 7.7% 12.6%
31 December 2018 to 6 January 2019 43.3% 9% 0% 27.4% 7.2% 13.2%
7 to 13 January 2019 42.5% 9.9% 0% 27.3% 7.6% 12.8%
14 to 20 January 2019 44.8% 9.2% 0% 26.1% 7.1% 12.8%

New and returning visitors

Split between new and returning visitors to the service over the last 9 weeks

Date Click to sort New visitors Click to sort Returning visitors Click to sort
10 to 16 December 2018 56.2% 43.8%
17 to 23 December 2018 55% 45%
24 to 30 December 2018 59.1% 40.9%
31 December 2018 to 6 January 2019 59.5% 40.5%
7 to 13 January 2019 58.5% 41.5%
14 to 20 January 2019 58.2% 41.8%
Date Click to sort New visitors Click to sort Returning visitors Click to sort
19 to 25 November 2018 56.7% 43.3%
26 November to 2 December 2018 56.5% 43.5%
3 to 9 December 2018 56% 44%
10 to 16 December 2018 56.2% 43.8%
17 to 23 December 2018 55% 45%
24 to 30 December 2018 59.1% 40.9%
31 December 2018 to 6 January 2019 59.5% 40.5%
7 to 13 January 2019 58.5% 41.5%
14 to 20 January 2019 58.2% 41.8%

Sources of visitors

Visitors arriving at the Lasting Power of Attorney start page on GOV.UK over the last week

Source/medium

Source - medium of user Click to sort Users New users Click to sort Bounce rate Click to sort Average Session duration rate Click to sort
google / organic 9,705 737 30.8% 3m 50s
bing / organic 1,180 59 17.6% 2m 9s
(direct) / (none) 1,032 619 30.4% 1m 8s
lastingpowerofattorney.service.gov.uk / referral 560 0 0% 0m 12s
nhs.uk / referral 354 59 25% 2m 30s
yahoo / organic 177 29 0% 11m 56s
uk.search.yahoo.com / referral 147 0 100% 0m
ask / organic 59 0 0% 0m
int.search.tb.ask.com / referral 59 0 0% 0m 34s
r.search.aol.com / referral 59 0 0% 1m 44s
duckduckgo.com / organic 59 29 0% 0m 56s
ecosia.org / organic 59 0 0% 0m
tax.service.gov.uk / referral 59 0 0% 0m 13s
ageuk.org.uk / referral 29 0 0% 0m
citizensadvice.org.uk / referral 29 0 0% 0m
moodle.port.ac.uk / referral 29 0 0% 0m
searchencrypt.com / referral 29 0 0% 0m 51s
employeeassistance.org.uk / referral 29 0 0% 1m 48s
help.landregistry.gov.uk / referral 29 0 0% 0m
facebook.com / referral 29 0 0% 0m
nationwide.co.uk / referral 29 0 0% 0m
petrolprices.com / referral 29 0 0% 0m 19s
t.co / referral 29 0 0% 0m
hmlandregistry.blog.gov.uk / referral 29 0 0% 0m 9s
en.m.wikipedia.org / referral 29 29 100% 0m
thurrock.gov.uk / referral 29 0 0% 0m
intranet.dft.gsi.gov.uk / referral 29 0 0% 0m
784275f0-edfc-4a35-95a0-b373275f2a40 / email 29 0 0% 1m 40s
vehicleenquiry.service.gov.uk / referral 29 0 100% 0m
dementiauk.org / referral 29 29 0% 2m 58s
m.facebook.com / referral 29 0 0% 9m 59s

Landing page

Landing page Click to sort Users New users Click to sort Bounce rate Click to sort Average Session duration rate Click to sort
/power-of-attorney 6,431 0 0% 0m
/power-of-attorney/make-lasting-power 5,015 1,593 28.2% 3m 4s
/ 737 0 0% 0m
/government/publications/make-a-lasting-power-of-attorney 560 0 0% 0m
/done/lasting-power-of-attorney 236 0 0% 0m
/power-of-attorney/register 236 0 0% 0m
/government/organisations/office-of-the-public-guardian 206 0 0% 0m
/lasting-power-attorney-duties/health-welfare 147 0 0% 0m
/government/collections/lasting-power-of-attorney-forms 118 0 0% 0m
/use-or-cancel-an-enduring-power-of-attorney 88 0 0% 0m
/power-of-attorney/choose 88 0 0% 12m 40s
/power-of-attorney/certify 59 0 0% 0m
/search 59 0 0% 0m
/lasting-power-attorney-duties 59 0 0% 0m
/404_page 59 0 0% 0m
/enduring-power-attorney-duties 59 0 0% 0m
/government/publications/make-a-lasting-power-of-attorney/lp12-make-and-register-your-lasting-power-of-attorney-a-guide-web-version 29 0 0% 0m
(not set) 29 0 0% 1m 23s
/self-assessment-tax-returns/who-must-send-a-tax-return 29 0 0% 0m
/power-of-attorney/end 29 0 0% 0m
/renew-adult-passport/renew 29 0 0% 0m
/get-document-legalised 29 0 0% 0m
/contact-pension-service 29 0 0% 0m
/government/publications/power-of-attorney-fees 29 0 0% 0m
/government/news/lasting-and-enduring-power-of-attorney-fees-are-changing 29 0 0% 0m
/government/news/new-online-application-service-for-lasting-powers-of-attorney-lpa 29 0 0% 0m
/log-in-register-hmrc-online-services 29 0 0% 0m
/enduring-power-attorney-duties/register-an-enduring-power-of-attorney 29 0 0% 0m
/log-in-file-self-assessment-tax-return/sign-in/prove-identity 29 0 0% 0m
/government/organisations/companies-house 29 0 0% 0m
/power-of-attorney-refund 29 0 0% 0m
/government/publications/apply-to-make-decisions-on-someones-behalf-property-and-finance-form-cop1a 29 0 0% 0m
/contact/govuk/anonymous-feedback/thankyou 29 0 0% 0m
/government/publications/lasting-power-of-attorney-valid-examples 29 0 0% 0m
/courts-tribunals/court-of-protection 29 0 0% 0m
/pay-self-assessment-tax-bill 29 0 0% 0m
/wills-probate-inheritance 29 0 0% 0m

Service availability

30 days

Page load time

21 Jan 20191.32s

Date Click to sort Page load time Click to sort Uptime Click to sort
16 January 2019 613ms 100%
17 January 2019 593ms 100%
18 January 2019 851ms 100%
19 January 2019 1,473ms 100%
20 January 2019 610ms 100%
21 January 2019 1,316ms 100%

Uptime

21 Jan 2019100%

Date Click to sort Page load time Click to sort Uptime Click to sort
16 January 2019 613ms 100%
17 January 2019 593ms 100%
18 January 2019 851ms 100%
19 January 2019 1,473ms 100%
20 January 2019 610ms 100%
21 January 2019 1,316ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
23 December 2018 841ms 100%
24 December 2018 813ms 100%
25 December 2018 834ms 100%
26 December 2018 637ms 100%
27 December 2018 641ms 100%
28 December 2018 614ms 100%
29 December 2018 596ms 100%
30 December 2018 582ms 100%
31 December 2018 649ms 100%
1 January 2019
2 January 2019 712ms 100%
3 January 2019 659ms 100%
4 January 2019 695ms 100%
5 January 2019 732ms 100%
6 January 2019 635ms 100%
7 January 2019 659ms 100%
8 January 2019 801ms 100%
9 January 2019 704ms 100%
10 January 2019 664ms 100%
11 January 2019 699ms 100%
12 January 2019 685ms 100%
13 January 2019 643ms 100%
14 January 2019 580ms 100%
15 January 2019 652ms 100%
16 January 2019 613ms 100%
17 January 2019 593ms 100%
18 January 2019 851ms 100%
19 January 2019 1,473ms 100%
20 January 2019 610ms 100%
21 January 2019 1,316ms 100%

24 hours

Page load time

12:00pm, 22 Jan 20190.91s

Time Click to sort Page load time Click to sort Uptime Click to sort
7:00am 3,535ms 100%
8:00am 1,367ms 100%
9:00am 3,000ms 100%
10:00am 518ms 100%
11:00am 890ms 100%
12:00pm 911ms 100%

Uptime

12:00pm, 22 Jan 2019100%

Time Click to sort Page load time Click to sort Uptime Click to sort
7:00am 3,535ms 100%
8:00am 1,367ms 100%
9:00am 3,000ms 100%
10:00am 518ms 100%
11:00am 890ms 100%
12:00pm 911ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
1:00pm 1,421ms 100%
2:00pm 2,396ms 100%
3:00pm 2,337ms 100%
4:00pm 2,941ms 100%
5:00pm 2,615ms 100%
6:00pm 1,040ms 100%
7:00pm 3,431ms 100%
8:00pm 1,145ms 100%
9:00pm 1,351ms 100%
10:00pm 1,544ms 100%
11:00pm 2,054ms 100%
12:00am 1,612ms 100%
1:00am 4,564ms 100%
2:00am 2,257ms 100%
3:00am 1,136ms 100%
4:00am 2,061ms 100%
5:00am 2,324ms 100%
6:00am 1,170ms 100%
7:00am 3,535ms 100%
8:00am 1,367ms 100%
9:00am 3,000ms 100%
10:00am 518ms 100%
11:00am 890ms 100%
12:00pm 911ms 100%

Lasting power of attorney (LPA) is a powerful legal document that lets you appoint someone to make decisions on your behalf.

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