Dashboard Lasting Power of Attorney registrations

This dashboard shows information about how the Lasting Power of Attorney registrations service is currently performing.

Transactions by channel

Number of transactions received through each available channel

Date Click to sort Paper form Click to sort Digital Click to sort
18 to 24 June 2018 12,154 3,687
25 June to 1 July 2018 11,393 3,568
2 to 8 July 2018 9,973 3,399
9 to 15 July 2018 12,151 3,515
16 to 22 July 2018 12,121 3,357
23 to 29 July 2018 11,640 3,366
Date Click to sort Paper form Click to sort Digital Click to sort
31 July to 6 August 2017 11,122 4,198
7 to 13 August 2017 9,662 3,917
14 to 20 August 2017 11,071 4,227
21 to 27 August 2017 9,778 4,126
28 August to 3 September 2017 6,344 3,880
4 to 10 September 2017 10,704 4,381
11 to 17 September 2017 10,432 3,985
18 to 24 September 2017 10,808 3,820
25 September to 1 October 2017 10,341 3,676
2 to 8 October 2017 11,102 3,396
9 to 15 October 2017 10,531 3,481
16 to 22 October 2017 11,060 3,474
23 to 29 October 2017 11,510 3,428
30 October to 5 November 2017 10,996 3,651
6 to 12 November 2017 11,559 3,641
13 to 19 November 2017 11,855 3,697
20 to 26 November 2017 8,403 3,553
27 November to 3 December 2017 10,152 3,639
4 to 10 December 2017 11,486 3,307
11 to 17 December 2017 7,353 2,411
18 to 24 December 2017 7,814 3,063
25 to 31 December 2017 4,253 1,627
1 to 7 January 2018 8,535 2,847
8 to 14 January 2018 13,211 3,504
15 to 21 January 2018 12,288 3,345
22 to 28 January 2018 11,585 3,704
29 January to 4 February 2018 8,833 4,171
5 to 11 February 2018 11,638 4,478
12 to 18 February 2018 11,436 4,519
19 to 25 February 2018 13,420 4,357
26 February to 4 March 2018 10,536 3,259
5 to 11 March 2018 11,240 3,566
12 to 18 March 2018 13,199 4,144
19 to 25 March 2018 10,289 4,222
26 March to 1 April 2018 10,410 3,652
2 to 8 April 2018 11,311 4,208
9 to 15 April 2018 13,266 4,794
16 to 22 April 2018 10,723 3,739
23 to 29 April 2018 12,063 3,662
30 April to 6 May 2018 13,003 4,583
7 to 13 May 2018 11,491 2,844
14 to 20 May 2018 13,178 4,014
21 to 27 May 2018 12,210 3,697
28 May to 3 June 2018 9,904 3,274
4 to 10 June 2018 11,864 3,426
11 to 17 June 2018 12,273 3,326
18 to 24 June 2018 12,154 3,687
25 June to 1 July 2018 11,393 3,568
2 to 8 July 2018 9,973 3,399
9 to 15 July 2018 12,151 3,515
16 to 22 July 2018 12,121 3,357
23 to 29 July 2018 11,640 3,366

Digital take-up

What percentage of transactions were completed using the online service

23 to 29 July 201822.4%
Date Click to sort Digital take-up Click to sort
2 to 8 July 2018 25.4%
9 to 15 July 2018 22.4%
16 to 22 July 2018 21.7%
23 to 29 July 2018 22.4%
30 July to 5 August 2018
6 to 12 August 2018
Date Click to sort Digital take-up Click to sort
14 to 20 August 2017 27.6%
21 to 27 August 2017 29.7%
28 August to 3 September 2017 37.9%
4 to 10 September 2017 29%
11 to 17 September 2017 27.6%
18 to 24 September 2017 26.1%
25 September to 1 October 2017 26.2%
2 to 8 October 2017 23.4%
9 to 15 October 2017 24.8%
16 to 22 October 2017 23.9%
23 to 29 October 2017 22.9%
30 October to 5 November 2017 24.9%
6 to 12 November 2017 24%
13 to 19 November 2017 23.8%
20 to 26 November 2017 29.7%
27 November to 3 December 2017 26.4%
4 to 10 December 2017 22.4%
11 to 17 December 2017 24.7%
18 to 24 December 2017 28.2%
25 to 31 December 2017 27.7%
1 to 7 January 2018 25%
8 to 14 January 2018 21%
15 to 21 January 2018 21.4%
22 to 28 January 2018 24.2%
29 January to 4 February 2018 32.1%
5 to 11 February 2018 27.8%
12 to 18 February 2018 28.3%
19 to 25 February 2018 24.5%
26 February to 4 March 2018 23.6%
5 to 11 March 2018 24.1%
12 to 18 March 2018 23.9%
19 to 25 March 2018 29.1%
26 March to 1 April 2018 26%
2 to 8 April 2018 27.1%
9 to 15 April 2018 26.5%
16 to 22 April 2018 25.9%
23 to 29 April 2018 23.3%
30 April to 6 May 2018 26.1%
7 to 13 May 2018 19.8%
14 to 20 May 2018 23.3%
21 to 27 May 2018 23.2%
28 May to 3 June 2018 24.8%
4 to 10 June 2018 22.4%
11 to 17 June 2018 21.3%
18 to 24 June 2018 23.3%
25 June to 1 July 2018 23.8%
2 to 8 July 2018 25.4%
9 to 15 July 2018 22.4%
16 to 22 July 2018 21.7%
23 to 29 July 2018 22.4%
30 July to 5 August 2018
6 to 12 August 2018

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

6 to 12 Aug 201891%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
2 July 2018 90.6% 9 11 75 440 1,221
9 July 2018 90.1% 14 15 59 488 1,212
16 July 2018 91.6% 12 11 39 463 1,336
23 July 2018 91.2% 9 16 62 509 1,435
30 July 2018 91.2% 15 10 55 516 1,441
6 August 2018 91% 18 17 70 540 1,577
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
14 August 2017 91.2% 15 9 53 455 1,304
21 August 2017 90.9% 10 12 47 430 1,142
28 August 2017 89.1% 26 15 76 448 1,151
4 September 2017 90.4% 14 19 60 504 1,313
11 September 2017 90.4% 9 13 57 471 1,177
18 September 2017 90.7% 10 24 43 367 1,067
25 September 2017 90.2% 16 21 61 446 1,226
2 October 2017 90% 15 10 66 496 1,217
9 October 2017 90.1% 12 17 79 476 1,273
16 October 2017 89.9% 16 23 70 525 1,341
23 October 2017 90% 17 23 64 494 1,300
30 October 2017 90.2% 7 10 62 488 1,147
6 November 2017 91.4% 9 12 46 469 1,307
13 November 2017 90.7% 11 4 55 499 1,217
20 November 2017 90.7% 16 12 72 539 1,462
27 November 2017 90% 15 17 74 506 1,304
4 December 2017 90.4% 10 14 70 469 1,241
11 December 2017 90.6% 7 16 49 386 1,037
18 December 2017 89.8% 10 13 59 312 858
25 December 2017 90.2% 6 7 55 352 868
1 January 2018 90.7% 15 10 69 568 1,475
8 January 2018 90.3% 14 22 99 667 1,739
15 January 2018 90.7% 14 23 71 750 1,878
22 January 2018 90.2% 22 23 103 616 1,741
29 January 2018 90.6% 16 26 79 683 1,811
5 February 2018 91.2% 19 26 82 671 2,025
12 February 2018 90.8% 16 20 84 676 1,842
19 February 2018 91.2% 13 19 74 659 1,826
26 February 2018 91.2% 13 18 96 666 1,953
5 March 2018 90.5% 16 21 91 610 1,669
12 March 2018 90.6% 23 15 75 691 1,788
19 March 2018 90.3% 28 22 72 579 1,625
26 March 2018 91% 12 12 70 558 1,514
2 April 2018 90.9% 10 15 79 607 1,623
9 April 2018 90.4% 11 23 91 595 1,603
16 April 2018 90.4% 11 23 44 488 1,228
23 April 2018 91% 14 11 58 612 1,563
30 April 2018 89.9% 9 18 68 552 1,285
7 May 2018 91% 9 16 50 456 1,247
14 May 2018 91.9% 9 10 50 393 1,255
21 May 2018 91% 16 13 52 432 1,264
28 May 2018 91.2% 2 12 69 515 1,372
4 June 2018 90.5% 13 18 61 480 1,291
11 June 2018 91.5% 6 12 51 496 1,377
18 June 2018 91.6% 11 5 43 417 1,187
25 June 2018 91.3% 8 10 50 407 1,154
2 July 2018 90.6% 9 11 75 440 1,221
9 July 2018 90.1% 14 15 59 488 1,212
16 July 2018 91.6% 12 11 39 463 1,336
23 July 2018 91.2% 9 16 62 509 1,435
30 July 2018 91.2% 15 10 55 516 1,441
6 August 2018 91% 18 17 70 540 1,577

Completion rate

6 to 12 Aug 201857.4%
Date Click to sort Completion rate Click to sort
2 to 8 July 2018 56.2%
9 to 15 July 2018 56.2%
16 to 22 July 2018 57.1%
23 to 29 July 2018 56.7%
30 July to 5 August 2018 55.6%
6 to 12 August 2018 57.4%
Date Click to sort Completion rate Click to sort
14 to 20 August 2017 52.4%
21 to 27 August 2017 53.1%
28 August to 3 September 2017 53.2%
4 to 10 September 2017 52.9%
11 to 17 September 2017 53.4%
18 to 24 September 2017 53%
25 September to 1 October 2017 52.5%
2 to 8 October 2017 53.3%
9 to 15 October 2017 52.5%
16 to 22 October 2017 54.4%
23 to 29 October 2017 53.4%
30 October to 5 November 2017 54.4%
6 to 12 November 2017 56%
13 to 19 November 2017 56%
20 to 26 November 2017 51.7%
27 November to 3 December 2017 52.2%
4 to 10 December 2017 53.3%
11 to 17 December 2017 54.3%
18 to 24 December 2017 51.7%
25 to 31 December 2017 49.8%
1 to 7 January 2018 57.6%
8 to 14 January 2018 57.5%
15 to 21 January 2018 57.8%
22 to 28 January 2018 55.4%
29 January to 4 February 2018 56.7%
5 to 11 February 2018 56.9%
12 to 18 February 2018 58.1%
19 to 25 February 2018 56.7%
26 February to 4 March 2018 57.9%
5 to 11 March 2018 56.5%
12 to 18 March 2018 55.5%
19 to 25 March 2018 56.8%
26 March to 1 April 2018 56.9%
2 to 8 April 2018 57%
9 to 15 April 2018 57.6%
16 to 22 April 2018 57.9%
23 to 29 April 2018 58.5%
30 April to 6 May 2018 57.7%
7 to 13 May 2018 58.8%
14 to 20 May 2018 57.4%
21 to 27 May 2018 55.4%
28 May to 3 June 2018 56.5%
4 to 10 June 2018 59.3%
11 to 17 June 2018 56.9%
18 to 24 June 2018 55.5%
25 June to 1 July 2018 56.5%
2 to 8 July 2018 56.2%
9 to 15 July 2018 56.2%
16 to 22 July 2018 57.1%
23 to 29 July 2018 56.7%
30 July to 5 August 2018 55.6%
6 to 12 August 2018 57.4%

Number of times help was used

How much each help option was used

How users access the digital service

Which devices and browsers users are accessing the digital service

Devices

Desktop, mobile and tablet usage over the last 9 weeks.

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
2 to 8 July 2018 78.5% 9.2% 12.2%
9 to 15 July 2018 78.6% 9% 12.3%
16 to 22 July 2018 78.7% 9.1% 12.2%
23 to 29 July 2018 77.9% 9.1% 13%
30 July to 5 August 2018 78.8% 8.9% 12.3%
6 to 12 August 2018 79.4% 9.2% 11.4%
Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
11 to 17 June 2018 78.7% 9.4% 11.9%
18 to 24 June 2018 80.6% 8.4% 11%
25 June to 1 July 2018 79.5% 9% 11.6%
2 to 8 July 2018 78.5% 9.2% 12.2%
9 to 15 July 2018 78.6% 9% 12.3%
16 to 22 July 2018 78.7% 9.1% 12.2%
23 to 29 July 2018 77.9% 9.1% 13%
30 July to 5 August 2018 78.8% 8.9% 12.3%
6 to 12 August 2018 79.4% 9.2% 11.4%

Browsers

Browser usage over the last 9 weeks.

Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
2 to 8 July 2018 43.1% 11.1% 0% 25.7% 7.3% 12.7%
9 to 15 July 2018 43.1% 11.6% 0% 26% 7% 12.2%
16 to 22 July 2018 46.5% 11.4% 0% 23.8% 7.6% 10.7%
23 to 29 July 2018 43.8% 11.5% 0% 24.4% 7.8% 12.5%
30 July to 5 August 2018 45.4% 10.8% 0% 24% 8.7% 11.2%
6 to 12 August 2018 45.1% 10.9% 0% 24.4% 7.6% 12.1%
Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
11 to 17 June 2018 44.1% 11.3% 0% 26.5% 5.8% 12.4%
18 to 24 June 2018 46.3% 11.2% 0% 25.2% 6.5% 10.9%
25 June to 1 July 2018 44.3% 11.8% 0% 25.3% 6.9% 11.6%
2 to 8 July 2018 43.1% 11.1% 0% 25.7% 7.3% 12.7%
9 to 15 July 2018 43.1% 11.6% 0% 26% 7% 12.2%
16 to 22 July 2018 46.5% 11.4% 0% 23.8% 7.6% 10.7%
23 to 29 July 2018 43.8% 11.5% 0% 24.4% 7.8% 12.5%
30 July to 5 August 2018 45.4% 10.8% 0% 24% 8.7% 11.2%
6 to 12 August 2018 45.1% 10.9% 0% 24.4% 7.6% 12.1%

New and returning visitors

Split between new and returning visitors to the service over the last 9 weeks

Date Click to sort New visitors Click to sort Returning visitors Click to sort
2 to 8 July 2018 55.4% 44.6%
9 to 15 July 2018 55.4% 44.6%
16 to 22 July 2018 55.4% 44.6%
23 to 29 July 2018 57.1% 42.9%
30 July to 5 August 2018 56.3% 43.7%
6 to 12 August 2018 56% 44%
Date Click to sort New visitors Click to sort Returning visitors Click to sort
11 to 17 June 2018 56.5% 43.5%
18 to 24 June 2018 54.8% 45.2%
25 June to 1 July 2018 55.4% 44.6%
2 to 8 July 2018 55.4% 44.6%
9 to 15 July 2018 55.4% 44.6%
16 to 22 July 2018 55.4% 44.6%
23 to 29 July 2018 57.1% 42.9%
30 July to 5 August 2018 56.3% 43.7%
6 to 12 August 2018 56% 44%

Sources of visitors

Visitors arriving at the Lasting Power of Attorney start page on GOV.UK over the last week

Source/medium

Source - medium of user Click to sort Users New users Click to sort Bounce rate Click to sort Average Session duration rate Click to sort
google / organic 7,947 506 25.6% 2m 45s
(direct) / (none) 963 265 35.2% 1m 19s
bing / organic 915 24 15.3% 2m 5s
lastingpowerofattorney.service.gov.uk / referral 313 0 0% 0m 11s
nhs.uk / referral 289 72 33.2% 2m 9s
yahoo / organic 120 0 0% 2m 9s
uk.search.yahoo.com / referral 96 0 0% 2m 57s
ask / organic 72 48 0% 0m 32s
vehicletax.service.gov.uk / referral 48 0 0% 25m 40s
ageuk.org.uk / referral 48 0 0% 0m
motoring.direct.gov.uk / referral 48 0 0% 14m 54s
tax.service.gov.uk / referral 48 0 0% 0m
hackney.gov.uk / referral 24 0 0% 0m
fr.search.yahoo.com / referral 24 24 0% 10m 44s
postoffice.co.uk / referral 24 0 0% 0m
duckduckgo.com / organic 24 0 0% 0m
passportapplication.service.gov.uk / referral 24 0 0% 0m 33s
searchencrypt.com / referral 24 0 0% 0m
which.co.uk / referral 24 24 0% 0m 16s
citizensadvice.org.uk / referral 24 0 0% 0m
search.bt / organic 24 24 0% 2m 44s
thameswater.co.uk / referral 24 0 0% 0m 7s
disabilitytaxguide.org.uk / referral 24 0 0% 0m
bg.active.hmrci / referral 24 0 0% 0m
practitioners.slc.co.uk / referral 24 0 0% 0m
nationwide.co.uk / referral 24 0 0% 0m
bbc.com / referral 24 0 0% 0m 27s
eservices.landregistry.gov.uk / referral 24 0 0% 0m
btmail.bt.com / referral 24 0 100% 0m
aim-museums.co.uk / referral 24 0 0% 0m
leicestershire.gov.uk / referral 24 0 0% 0m
m.facebook.com / referral 24 24 100% 0m

Landing page

Landing page Click to sort Users New users Click to sort Bounce rate Click to sort Average Session duration rate Click to sort
/power-of-attorney 5,226 0 0% 0m 10s
/power-of-attorney/make-lasting-power 3,661 1,011 25.2% 2m 48s
/government/publications/make-a-lasting-power-of-attorney 626 0 0% 0m
/ 433 0 0% 0m
/power-of-attorney/register 241 0 0% 0m
/power-of-attorney/choose 193 0 0% 0m
/power-of-attorney/certify 169 0 0% 0m 1s
/done/lasting-power-of-attorney 169 0 0% 0m
/government/collections/lasting-power-of-attorney-forms 144 0 0% 0m
/government/organisations/office-of-the-public-guardian 120 0 0% 0m
/lasting-power-attorney-duties/health-welfare 72 0 0% 0m
/enduring-power-attorney-duties 72 0 0% 0m
/government/publications/make-a-lasting-power-of-attorney/lp12-make-and-register-your-lasting-power-of-attorney-a-guide-web-version 72 0 0% 0m
(not set) 48 0 0% 0m
/power-of-attorney/change-your-lasting-power-of-attorney 48 0 0% 0m
/government/organisations/office-of-the-public-guardian/about 48 0 0% 0m
/search 48 0 0% 0m
/404_page 48 0 0% 0m
/power-of-attorney/end 48 0 0% 0m
/government/publications/power-of-attorney-fees 24 0 0% 0m
/holiday-entitlement-rights 24 0 0% 0m
/view-driving-licence 24 0 0% 0m
/sign-in-universal-credit 24 0 0% 0m
/government/publications/register-an-enduring-power-of-attorney 24 0 0% 0m
/done/vehicle-tax 24 0 0% 0m
/use-or-cancel-an-enduring-power-of-attorney 24 0 0% 0m
/government/publications/enduring-power-of-attorney-valid-example 24 0 0% 0m
/vehicle-tax-rate-tables 24 0 0% 0m
/government/publications/inheritance-tax-main-residence-nil-rate-band-and-the-existing-nil-rate-band/inheritance-tax-main-residence-nil-rate-band-and-the-existing-nil-rate-band 24 0 0% 0m
/government/news/uk-house-price-index-for-april-2018 24 0 0% 0m
/make-will 24 0 0% 0m
/pay-dartford-crossing-charge 24 0 0% 0m
/lasting-power-attorney-duties 24 0 0% 0m
/browse/births-deaths-marriages/lasting-power-attorney 24 0 0% 0m
/browse/citizenship 24 0 0% 0m
/become-deputy 24 0 0% 0m
/done/driving-transaction-finished 24 0 0% 0m
/government/news/new-online-application-service-for-lasting-powers-of-attorney-lpa 24 0 0% 0m
/trusts-taxes/trusts-and-inheritance-tax 24 0 0% 0m
/transfers-takeovers 24 0 0% 0m
/appoint-tax-agent 24 0 0% 0m
/guidance/universal-credit-full-service-and-live-service 24 0 0% 0m
/government/organisations/charity-commission 24 0 0% 0m
/foreign-travel-advice/thailand/entry-requirements 24 0 0% 0m
/government/publications/inheritance-tax-inheritance-tax-account-iht100 24 0 0% 0m
/wills-probate-inheritance 24 0 0% 0m
/vehicle-tax-refund 24 0 0% 0m

Service availability

30 days

Page load time

15 Aug 20180.76s

Date Click to sort Page load time Click to sort Uptime Click to sort
10 August 2018 619ms 100%
11 August 2018 612ms 100%
12 August 2018 594ms 100%
13 August 2018 700ms 100%
14 August 2018 864ms 100%
15 August 2018 762ms 100%

Uptime

15 Aug 2018100%

Date Click to sort Page load time Click to sort Uptime Click to sort
10 August 2018 619ms 100%
11 August 2018 612ms 100%
12 August 2018 594ms 100%
13 August 2018 700ms 100%
14 August 2018 864ms 100%
15 August 2018 762ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
17 July 2018
18 July 2018
19 July 2018
20 July 2018
21 July 2018
22 July 2018
23 July 2018
24 July 2018
25 July 2018
26 July 2018
27 July 2018
28 July 2018
29 July 2018
30 July 2018
31 July 2018
1 August 2018
2 August 2018
3 August 2018
4 August 2018
5 August 2018
6 August 2018
7 August 2018
8 August 2018
9 August 2018
10 August 2018 619ms 100%
11 August 2018 612ms 100%
12 August 2018 594ms 100%
13 August 2018 700ms 100%
14 August 2018 864ms 100%
15 August 2018 762ms 100%

24 hours

Page load time

5:00pm, 16 Aug 20180.80s

Time Click to sort Page load time Click to sort Uptime Click to sort
12:00pm 686ms 100%
1:00pm 586ms 100%
2:00pm 825ms 100%
3:00pm 742ms 100%
4:00pm 617ms 100%
5:00pm 802ms 100%

Uptime

5:00pm, 16 Aug 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
12:00pm 686ms 100%
1:00pm 586ms 100%
2:00pm 825ms 100%
3:00pm 742ms 100%
4:00pm 617ms 100%
5:00pm 802ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
6:00pm 674ms 100%
7:00pm 640ms 100%
8:00pm 691ms 100%
9:00pm 667ms 100%
10:00pm 620ms 100%
11:00pm 753ms 100%
12:00am 662ms 100%
1:00am 717ms 100%
2:00am 688ms 100%
3:00am 882ms 100%
4:00am 699ms 100%
5:00am 607ms 100%
6:00am 626ms 100%
7:00am 651ms 100%
8:00am 636ms 100%
9:00am 648ms 100%
10:00am 603ms 100%
11:00am 669ms 100%
12:00pm 686ms 100%
1:00pm 586ms 100%
2:00pm 825ms 100%
3:00pm 742ms 100%
4:00pm 617ms 100%
5:00pm 802ms 100%

Lasting power of attorney (LPA) is a powerful legal document that lets you appoint someone to make decisions on your behalf.

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