Dashboard Lasting Power of Attorney registrations

This dashboard shows information about how the Lasting Power of Attorney registrations service is currently performing.

Transactions by channel

Number of transactions received through each available channel

Date Click to sort Paper form Click to sort Digital Click to sort
20 to 26 August 2018 11,567 3,550
27 August to 2 September 2018 9,726 3,554
3 to 9 September 2018 12,492 4,072
10 to 16 September 2018 13,042 3,490
17 to 23 September 2018 12,120 3,593
24 to 30 September 2018 11,699 3,753
Date Click to sort Paper form Click to sort Digital Click to sort
2 to 8 October 2017 11,102 3,396
9 to 15 October 2017 10,531 3,481
16 to 22 October 2017 11,060 3,474
23 to 29 October 2017 11,510 3,428
30 October to 5 November 2017 10,996 3,651
6 to 12 November 2017 11,559 3,641
13 to 19 November 2017 11,855 3,697
20 to 26 November 2017 8,403 3,553
27 November to 3 December 2017 10,152 3,639
4 to 10 December 2017 11,486 3,307
11 to 17 December 2017 7,353 2,411
18 to 24 December 2017 7,814 3,063
25 to 31 December 2017 4,253 1,627
1 to 7 January 2018 8,535 2,847
8 to 14 January 2018 13,211 3,504
15 to 21 January 2018 12,288 3,345
22 to 28 January 2018 11,585 3,704
29 January to 4 February 2018 8,833 4,171
5 to 11 February 2018 11,638 4,478
12 to 18 February 2018 11,436 4,519
19 to 25 February 2018 13,420 4,357
26 February to 4 March 2018 10,536 3,259
5 to 11 March 2018 11,240 3,566
12 to 18 March 2018 13,199 4,144
19 to 25 March 2018 10,289 4,222
26 March to 1 April 2018 10,410 3,652
2 to 8 April 2018 11,311 4,208
9 to 15 April 2018 13,266 4,794
16 to 22 April 2018 10,723 3,739
23 to 29 April 2018 12,063 3,662
30 April to 6 May 2018 13,003 4,583
7 to 13 May 2018 11,491 2,844
14 to 20 May 2018 13,178 4,014
21 to 27 May 2018 12,210 3,697
28 May to 3 June 2018 9,904 3,274
4 to 10 June 2018 11,864 3,426
11 to 17 June 2018 12,273 3,326
18 to 24 June 2018 12,154 3,687
25 June to 1 July 2018 11,393 3,568
2 to 8 July 2018 9,973 3,399
9 to 15 July 2018 12,151 3,515
16 to 22 July 2018 12,121 3,357
23 to 29 July 2018 11,640 3,366
30 July to 5 August 2018 12,741 3,628
6 to 12 August 2018 12,851 3,375
13 to 19 August 2018 12,271 3,778
20 to 26 August 2018 11,567 3,550
27 August to 2 September 2018 9,726 3,554
3 to 9 September 2018 12,492 4,072
10 to 16 September 2018 13,042 3,490
17 to 23 September 2018 12,120 3,593
24 to 30 September 2018 11,699 3,753

Digital take-up

What percentage of transactions were completed using the online service

24 to 30 Sep 201824.3%
Date Click to sort Digital take-up Click to sort
10 to 16 September 2018 21.1%
17 to 23 September 2018 22.9%
24 to 30 September 2018 24.3%
1 to 7 October 2018
8 to 14 October 2018
15 to 21 October 2018
Date Click to sort Digital take-up Click to sort
23 to 29 October 2017 22.9%
30 October to 5 November 2017 24.9%
6 to 12 November 2017 24%
13 to 19 November 2017 23.8%
20 to 26 November 2017 29.7%
27 November to 3 December 2017 26.4%
4 to 10 December 2017 22.4%
11 to 17 December 2017 24.7%
18 to 24 December 2017 28.2%
25 to 31 December 2017 27.7%
1 to 7 January 2018 25%
8 to 14 January 2018 21%
15 to 21 January 2018 21.4%
22 to 28 January 2018 24.2%
29 January to 4 February 2018 32.1%
5 to 11 February 2018 27.8%
12 to 18 February 2018 28.3%
19 to 25 February 2018 24.5%
26 February to 4 March 2018 23.6%
5 to 11 March 2018 24.1%
12 to 18 March 2018 23.9%
19 to 25 March 2018 29.1%
26 March to 1 April 2018 26%
2 to 8 April 2018 27.1%
9 to 15 April 2018 26.5%
16 to 22 April 2018 25.9%
23 to 29 April 2018 23.3%
30 April to 6 May 2018 26.1%
7 to 13 May 2018 19.8%
14 to 20 May 2018 23.3%
21 to 27 May 2018 23.2%
28 May to 3 June 2018 24.8%
4 to 10 June 2018 22.4%
11 to 17 June 2018 21.3%
18 to 24 June 2018 23.3%
25 June to 1 July 2018 23.8%
2 to 8 July 2018 25.4%
9 to 15 July 2018 22.4%
16 to 22 July 2018 21.7%
23 to 29 July 2018 22.4%
30 July to 5 August 2018 22.2%
6 to 12 August 2018 20.8%
13 to 19 August 2018 23.5%
20 to 26 August 2018 23.5%
27 August to 2 September 2018 26.8%
3 to 9 September 2018 24.6%
10 to 16 September 2018 21.1%
17 to 23 September 2018 22.9%
24 to 30 September 2018 24.3%
1 to 7 October 2018
8 to 14 October 2018
15 to 21 October 2018

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

15 to 21 Oct 201890.9%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
10 September 2018 90.7% 18 13 57 451 1,274
17 September 2018 91.7% 7 17 59 486 1,490
24 September 2018 90.8% 5 13 56 484 1,230
1 October 2018 91.2% 16 15 72 518 1,558
8 October 2018 91.6% 16 13 62 555 1,690
15 October 2018 90.9% 15 20 73 601 1,660
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
23 October 2017 90% 17 23 64 494 1,300
30 October 2017 90.2% 7 10 62 488 1,147
6 November 2017 91.4% 9 12 46 469 1,307
13 November 2017 90.7% 11 4 55 499 1,217
20 November 2017 90.7% 16 12 72 539 1,462
27 November 2017 90% 15 17 74 506 1,304
4 December 2017 90.4% 10 14 70 469 1,241
11 December 2017 90.6% 7 16 49 386 1,037
18 December 2017 89.8% 10 13 59 312 858
25 December 2017 90.2% 6 7 55 352 868
1 January 2018 90.7% 15 10 69 568 1,475
8 January 2018 90.3% 14 22 99 667 1,739
15 January 2018 90.7% 14 23 71 750 1,878
22 January 2018 90.2% 22 23 103 616 1,741
29 January 2018 90.6% 16 26 79 683 1,811
5 February 2018 91.2% 19 26 82 671 2,025
12 February 2018 90.8% 16 20 84 676 1,842
19 February 2018 91.2% 13 19 74 659 1,826
26 February 2018 91.2% 13 18 96 666 1,953
5 March 2018 90.5% 16 21 91 610 1,669
12 March 2018 90.6% 23 15 75 691 1,788
19 March 2018 90.3% 28 22 72 579 1,625
26 March 2018 91% 12 12 70 558 1,514
2 April 2018 90.9% 10 15 79 607 1,623
9 April 2018 90.4% 11 23 91 595 1,603
16 April 2018 90.4% 11 23 44 488 1,228
23 April 2018 91% 14 11 58 612 1,563
30 April 2018 89.9% 9 18 68 552 1,285
7 May 2018 91% 9 16 50 456 1,247
14 May 2018 91.9% 9 10 50 393 1,255
21 May 2018 91% 16 13 52 432 1,264
28 May 2018 91.2% 2 12 69 515 1,372
4 June 2018 90.5% 13 18 61 480 1,291
11 June 2018 91.5% 6 12 51 496 1,377
18 June 2018 91.6% 11 5 43 417 1,187
25 June 2018 91.3% 8 10 50 407 1,154
2 July 2018 90.6% 9 11 75 440 1,221
9 July 2018 90.1% 14 15 59 488 1,212
16 July 2018 91.6% 12 11 39 463 1,336
23 July 2018 91.2% 9 16 62 509 1,435
30 July 2018 91.2% 15 10 55 516 1,441
6 August 2018 91% 18 17 70 540 1,577
13 August 2018 91.7% 10 14 70 503 1,577
20 August 2018 91% 10 20 60 579 1,549
27 August 2018 91.3% 7 13 67 427 1,295
3 September 2018 91% 8 14 69 501 1,387
10 September 2018 90.7% 18 13 57 451 1,274
17 September 2018 91.7% 7 17 59 486 1,490
24 September 2018 90.8% 5 13 56 484 1,230
1 October 2018 91.2% 16 15 72 518 1,558
8 October 2018 91.6% 16 13 62 555 1,690
15 October 2018 90.9% 15 20 73 601 1,660

Completion rate

15 to 21 Oct 201856.4%
Date Click to sort Completion rate Click to sort
10 to 16 September 2018 56.2%
17 to 23 September 2018 56.8%
24 to 30 September 2018 55.5%
1 to 7 October 2018 55.2%
8 to 14 October 2018 55.6%
15 to 21 October 2018 56.4%
Date Click to sort Completion rate Click to sort
23 to 29 October 2017 53.4%
30 October to 5 November 2017 54.4%
6 to 12 November 2017 56%
13 to 19 November 2017 56%
20 to 26 November 2017 51.7%
27 November to 3 December 2017 52.2%
4 to 10 December 2017 53.3%
11 to 17 December 2017 54.3%
18 to 24 December 2017 51.7%
25 to 31 December 2017 49.8%
1 to 7 January 2018 57.6%
8 to 14 January 2018 57.5%
15 to 21 January 2018 57.8%
22 to 28 January 2018 55.4%
29 January to 4 February 2018 56.7%
5 to 11 February 2018 56.9%
12 to 18 February 2018 58.1%
19 to 25 February 2018 56.7%
26 February to 4 March 2018 57.9%
5 to 11 March 2018 56.5%
12 to 18 March 2018 55.5%
19 to 25 March 2018 56.8%
26 March to 1 April 2018 56.9%
2 to 8 April 2018 57%
9 to 15 April 2018 57.6%
16 to 22 April 2018 57.9%
23 to 29 April 2018 58.5%
30 April to 6 May 2018 57.7%
7 to 13 May 2018 58.8%
14 to 20 May 2018 57.4%
21 to 27 May 2018 55.4%
28 May to 3 June 2018 56.5%
4 to 10 June 2018 59.3%
11 to 17 June 2018 56.9%
18 to 24 June 2018 55.5%
25 June to 1 July 2018 56.5%
2 to 8 July 2018 56.2%
9 to 15 July 2018 56.2%
16 to 22 July 2018 57.1%
23 to 29 July 2018 56.7%
30 July to 5 August 2018 55.6%
6 to 12 August 2018 57.4%
13 to 19 August 2018 57.4%
20 to 26 August 2018 55.7%
27 August to 2 September 2018 55.6%
3 to 9 September 2018 56.1%
10 to 16 September 2018 56.2%
17 to 23 September 2018 56.8%
24 to 30 September 2018 55.5%
1 to 7 October 2018 55.2%
8 to 14 October 2018 55.6%
15 to 21 October 2018 56.4%

Number of times help was used

How much each help option was used

How users access the digital service

Which devices and browsers users are accessing the digital service

Devices

Desktop, mobile and tablet usage over the last 9 weeks.

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
10 to 16 September 2018 79.2% 9.2% 11.6%
17 to 23 September 2018 78.6% 9.3% 12.1%
24 to 30 September 2018 79.1% 9.4% 11.5%
1 to 7 October 2018 78.9% 9.7% 11.4%
8 to 14 October 2018 77% 10.3% 12.7%
15 to 21 October 2018 77.4% 10.1% 12.5%
Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
20 to 26 August 2018 79.6% 8.6% 11.7%
27 August to 2 September 2018 80.4% 8.6% 11%
3 to 9 September 2018 79.8% 9% 11.1%
10 to 16 September 2018 79.2% 9.2% 11.6%
17 to 23 September 2018 78.6% 9.3% 12.1%
24 to 30 September 2018 79.1% 9.4% 11.5%
1 to 7 October 2018 78.9% 9.7% 11.4%
8 to 14 October 2018 77% 10.3% 12.7%
15 to 21 October 2018 77.4% 10.1% 12.5%

Browsers

Browser usage over the last 9 weeks.

Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
10 to 16 September 2018 42.4% 10.8% 0% 27.7% 7.5% 11.7%
17 to 23 September 2018 43.4% 10.4% 0% 26.4% 7.5% 12.3%
24 to 30 September 2018 44.7% 10.5% 0% 24.7% 8% 12.1%
1 to 7 October 2018 43% 10.4% 0% 26% 8.2% 12.5%
8 to 14 October 2018 43.7% 10.1% 0% 26.8% 7.6% 11.7%
15 to 21 October 2018 42.1% 11.1% 0% 26.6% 7.5% 12.6%
Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
20 to 26 August 2018 43.5% 11.2% 0% 26% 6.5% 12.8%
27 August to 2 September 2018 42.1% 10.4% 0% 27.5% 7.8% 12.1%
3 to 9 September 2018 41.9% 11% 0% 27.8% 7.8% 11.5%
10 to 16 September 2018 42.4% 10.8% 0% 27.7% 7.5% 11.7%
17 to 23 September 2018 43.4% 10.4% 0% 26.4% 7.5% 12.3%
24 to 30 September 2018 44.7% 10.5% 0% 24.7% 8% 12.1%
1 to 7 October 2018 43% 10.4% 0% 26% 8.2% 12.5%
8 to 14 October 2018 43.7% 10.1% 0% 26.8% 7.6% 11.7%
15 to 21 October 2018 42.1% 11.1% 0% 26.6% 7.5% 12.6%

New and returning visitors

Split between new and returning visitors to the service over the last 9 weeks

Date Click to sort New visitors Click to sort Returning visitors Click to sort
10 to 16 September 2018 56.1% 43.9%
17 to 23 September 2018 57.1% 42.9%
24 to 30 September 2018 56.3% 43.7%
1 to 7 October 2018 57% 43%
8 to 14 October 2018 58.5% 41.5%
15 to 21 October 2018 57.6% 42.4%
Date Click to sort New visitors Click to sort Returning visitors Click to sort
20 to 26 August 2018 56.2% 43.8%
27 August to 2 September 2018 54.8% 45.2%
3 to 9 September 2018 56.8% 43.2%
10 to 16 September 2018 56.1% 43.9%
17 to 23 September 2018 57.1% 42.9%
24 to 30 September 2018 56.3% 43.7%
1 to 7 October 2018 57% 43%
8 to 14 October 2018 58.5% 41.5%
15 to 21 October 2018 57.6% 42.4%

Sources of visitors

Visitors arriving at the Lasting Power of Attorney start page on GOV.UK over the last week

Source/medium

Source - medium of user Click to sort Users New users Click to sort Bounce rate Click to sort Average Session duration rate Click to sort
google / organic 8,155 582 30.7% 4m 36s
(direct) / (none) 1,044 558 34.4% 1m 30s
bing / organic 1,019 24 37.6% 2m 48s
nhs.uk / referral 437 121 35.6% 1m 18s
lastingpowerofattorney.service.gov.uk / referral 364 0 0% 0m 34s
vehicletax.service.gov.uk / referral 146 0 0% 5m 52s
yahoo / organic 121 0 0% 2m 44s
r.search.aol.com / referral 97 0 0% 1m 12s
uk.search.yahoo.com / referral 97 0 0% 0m 23s
duckduckgo.com / organic 73 0 49% 0m
ask / organic 73 0 0% 0m
ageuk.org.uk / referral 49 0 0% 0m
int.search.tb.ask.com / referral 49 0 0% 0m
cwaclibraries.libnet.info / referral 24 0 0% 0m
ecosia.org / referral 24 0 0% 14m 59s
gds.blog.gov.uk / referral 24 0 100% 0m
authenticate.gateway.gov.uk / referral 24 0 100% 0m
uk.practicallaw.thomsonreuters.com / referral 24 0 100% 0m
search.metacrawler.com / referral 24 24 0% 1m 37s
express.co.uk / referral 24 0 0% 0m
eservices.landregistry.gov.uk / referral 24 0 0% 0m 8s
step.org / referral 24 0 0% 0m
search.bt / organic 24 0 0% 0m 32s
friendlytrust.org.uk / referral 24 0 100% 0m
btmail.bt.com / referral 24 0 0% 0m
gro.gov.uk / referral 24 0 0% 2m 6s
google / website link 24 0 0% 0m
eu.pbe.encryption.symantec.com / referral 24 24 100% 0m
portal.beaumont-legal.co.uk / referral 24 0 0% 0m
m.facebook.com / referral 24 0 0% 0m

Landing page

Landing page Click to sort Users New users Click to sort Bounce rate Click to sort Average Session duration rate Click to sort
/power-of-attorney 5,582 0 0% 0m
/power-of-attorney/make-lasting-power 4,417 1,335 30.9% 3m 33s
/ 582 0 0% 0m
/government/publications/make-a-lasting-power-of-attorney 413 0 0% 0m
/government/organisations/office-of-the-public-guardian 243 0 0% 0m
/power-of-attorney/register 194 0 0% 0m
/done/lasting-power-of-attorney 121 0 0% 0m
/lasting-power-attorney-duties/health-welfare 97 0 0% 0m
/government/collections/lasting-power-of-attorney-forms 97 0 0% 0m
/government/news/new-online-application-service-for-lasting-powers-of-attorney-lpa 97 0 0% 0m
(not set) 73 0 0% 0m
/lasting-power-attorney-duties 73 0 0% 0m
/government/publications/power-of-attorney-fees 73 0 0% 0m
/search 73 0 0% 0m
/make-decisions-for-someone 49 0 0% 0m
/government/organisations/hm-revenue-customs 49 0 0% 0m
/power-of-attorney/certify 49 0 0% 0m
/make-court-claim-for-money/after-you-make-your-claim 24 0 0% 0m
/use-or-cancel-an-enduring-power-of-attorney 24 0 0% 0m
/404_page 24 0 0% 0m
/object-registration 24 0 0% 0m
/uk-family-visa 24 0 0% 0m
/joint-property-ownership 24 0 0% 0m
/attendance-allowance/how-to-claim 24 0 0% 0m
/government/publications/statements-of-truth/practice-guide-73-statements-of-truth 24 0 0% 0m
/check-vehicle-tax 24 0 0% 0m
/browse/births-deaths-marriages/lasting-power-attorney 24 0 0% 0m
/power-of-attorney/change-your-lasting-power-of-attorney 24 0 0% 0m
/become-deputy 24 0 0% 0m
/world/organisations/british-embassy-seoul 24 0 0% 0m
/government/collections/hmrc-forms 24 0 0% 0m
/disability-living-allowance-children/how-to-claim 24 0 0% 0m
/enduring-power-attorney-duties/register-an-enduring-power-of-attorney 24 0 0% 0m
/contact/govuk 24 0 0% 0m
/government/publications/make-a-lasting-power-of-attorney/lp12-make-and-register-your-lasting-power-of-attorney-a-guide-web-version 24 0 0% 0m
/renew-driving-licence-at-70 24 0 0% 0m
/power-of-attorney/choose 24 0 0% 0m
/joint-property-ownership/change-from-joint-tenants-to-tenants-in-common 24 0 0% 0m
/government/news/power-of-attorney-fee-refund-scheme-launched 24 0 0% 0m

Service availability

30 days

Page load time

22 Oct 20180.73s

Date Click to sort Page load time Click to sort Uptime Click to sort
17 October 2018 664ms 100%
18 October 2018 680ms 100%
19 October 2018 680ms 100%
20 October 2018 706ms 100%
21 October 2018 712ms 100%
22 October 2018 728ms 100%

Uptime

22 Oct 2018100%

Date Click to sort Page load time Click to sort Uptime Click to sort
17 October 2018 664ms 100%
18 October 2018 680ms 100%
19 October 2018 680ms 100%
20 October 2018 706ms 100%
21 October 2018 712ms 100%
22 October 2018 728ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
23 September 2018 722ms 100%
24 September 2018 846ms 100%
25 September 2018 917ms 100%
26 September 2018 874ms 100%
27 September 2018 979ms 100%
28 September 2018
29 September 2018 788ms 100%
30 September 2018 775ms 100%
1 October 2018 779ms 100%
2 October 2018 752ms 100%
3 October 2018 707ms 100%
4 October 2018 712ms 100%
5 October 2018 775ms 100%
6 October 2018 767ms 100%
7 October 2018 727ms 100%
8 October 2018 712ms 100%
9 October 2018 609ms 100%
10 October 2018 644ms 100%
11 October 2018 652ms 100%
12 October 2018 680ms 100%
13 October 2018 649ms 100%
14 October 2018 635ms 100%
15 October 2018 670ms 100%
16 October 2018 674ms 100%
17 October 2018 664ms 100%
18 October 2018 680ms 100%
19 October 2018 680ms 100%
20 October 2018 706ms 100%
21 October 2018 712ms 100%
22 October 2018 728ms 100%

24 hours

Page load time

12:00am, 23 Oct 20180.79s

Time Click to sort Page load time Click to sort Uptime Click to sort
7:00pm 649ms 100%
8:00pm 1,055ms 100%
9:00pm 717ms 100%
10:00pm 729ms 100%
11:00pm 776ms 100%
12:00am 787ms 100%

Uptime

12:00am, 23 Oct 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
7:00pm 649ms 100%
8:00pm 1,055ms 100%
9:00pm 717ms 100%
10:00pm 729ms 100%
11:00pm 776ms 100%
12:00am 787ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
1:00am 651ms 100%
2:00am 705ms 100%
3:00am 661ms 100%
4:00am 690ms 100%
5:00am 734ms 100%
6:00am 623ms 100%
7:00am 838ms 100%
8:00am 653ms 100%
9:00am 650ms 100%
10:00am 692ms 100%
11:00am 652ms 100%
12:00pm 677ms 100%
1:00pm 767ms 100%
2:00pm 718ms 100%
3:00pm 816ms 100%
4:00pm 630ms 100%
5:00pm 906ms 100%
6:00pm 742ms 100%
7:00pm 649ms 100%
8:00pm 1,055ms 100%
9:00pm 717ms 100%
10:00pm 729ms 100%
11:00pm 776ms 100%
12:00am 787ms 100%

Lasting power of attorney (LPA) is a powerful legal document that lets you appoint someone to make decisions on your behalf.

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