Dashboard Lasting Power of Attorney registrations

This dashboard shows information about how the Lasting Power of Attorney registrations service is currently performing.

Transactions by channel

Number of transactions received through each available channel

Date Click to sort Paper form Click to sort Digital Click to sort
12 to 18 March 2018 13,199 4,144
19 to 25 March 2018 10,289 4,222
26 March to 1 April 2018 10,410 3,652
2 to 8 April 2018 11,311 4,208
9 to 15 April 2018 13,266 4,794
16 to 22 April 2018 10,723 3,739
Date Click to sort Paper form Click to sort Digital Click to sort
24 to 30 April 2017 8,761 4,767
1 to 7 May 2017 7,751 3,969
8 to 14 May 2017 8,239 4,206
15 to 21 May 2017 11,180 4,481
22 to 28 May 2017 10,996 4,387
29 May to 4 June 2017 7,859 4,224
5 to 11 June 2017 11,554 4,442
12 to 18 June 2017 9,970 4,415
19 to 25 June 2017 9,152 4,005
26 June to 2 July 2017 10,161 3,979
3 to 9 July 2017 11,253 3,722
10 to 16 July 2017 11,016 3,779
17 to 23 July 2017 9,076 4,727
24 to 30 July 2017 11,408 3,899
31 July to 6 August 2017 11,122 4,198
7 to 13 August 2017 9,662 3,917
14 to 20 August 2017 11,071 4,227
21 to 27 August 2017 9,778 4,126
28 August to 3 September 2017 6,344 3,880
4 to 10 September 2017 10,704 4,381
11 to 17 September 2017 10,432 3,985
18 to 24 September 2017 10,808 3,820
25 September to 1 October 2017 10,341 3,676
2 to 8 October 2017 11,102 3,396
9 to 15 October 2017 10,531 3,481
16 to 22 October 2017 11,060 3,474
23 to 29 October 2017 11,510 3,428
30 October to 5 November 2017 10,996 3,651
6 to 12 November 2017 11,559 3,641
13 to 19 November 2017 11,855 3,697
20 to 26 November 2017 8,403 3,553
27 November to 3 December 2017 10,152 3,639
4 to 10 December 2017 11,486 3,307
11 to 17 December 2017 7,353 2,411
18 to 24 December 2017 7,814 3,063
25 to 31 December 2017 4,253 1,627
1 to 7 January 2018 8,535 2,847
8 to 14 January 2018 13,211 3,504
15 to 21 January 2018 12,288 3,345
22 to 28 January 2018 11,585 3,704
29 January to 4 February 2018 8,833 4,171
5 to 11 February 2018 11,638 4,478
12 to 18 February 2018 11,436 4,519
19 to 25 February 2018 13,420 4,357
26 February to 4 March 2018 10,536 3,259
5 to 11 March 2018 11,240 3,566
12 to 18 March 2018 13,199 4,144
19 to 25 March 2018 10,289 4,222
26 March to 1 April 2018 10,410 3,652
2 to 8 April 2018 11,311 4,208
9 to 15 April 2018 13,266 4,794
16 to 22 April 2018 10,723 3,739

Digital take-up

What percentage of transactions were completed using the online service

16 to 22 Apr 201825.9%
Date Click to sort Digital take-up Click to sort
7 to 13 May 2018
14 to 20 May 2018
21 to 27 May 2018
28 May to 3 June 2018
4 to 10 June 2018
11 to 17 June 2018
Date Click to sort Digital take-up Click to sort
19 to 25 June 2017 30.4%
26 June to 2 July 2017 28.1%
3 to 9 July 2017 24.9%
10 to 16 July 2017 25.5%
17 to 23 July 2017 34.2%
24 to 30 July 2017 25.5%
31 July to 6 August 2017 27.4%
7 to 13 August 2017 28.8%
14 to 20 August 2017 27.6%
21 to 27 August 2017 29.7%
28 August to 3 September 2017 37.9%
4 to 10 September 2017 29%
11 to 17 September 2017 27.6%
18 to 24 September 2017 26.1%
25 September to 1 October 2017 26.2%
2 to 8 October 2017 23.4%
9 to 15 October 2017 24.8%
16 to 22 October 2017 23.9%
23 to 29 October 2017 22.9%
30 October to 5 November 2017 24.9%
6 to 12 November 2017 24%
13 to 19 November 2017 23.8%
20 to 26 November 2017 29.7%
27 November to 3 December 2017 26.4%
4 to 10 December 2017 22.4%
11 to 17 December 2017 24.7%
18 to 24 December 2017 28.2%
25 to 31 December 2017 27.7%
1 to 7 January 2018 25%
8 to 14 January 2018 21%
15 to 21 January 2018 21.4%
22 to 28 January 2018 24.2%
29 January to 4 February 2018 32.1%
5 to 11 February 2018 27.8%
12 to 18 February 2018 28.3%
19 to 25 February 2018 24.5%
26 February to 4 March 2018 23.6%
5 to 11 March 2018 24.1%
12 to 18 March 2018 23.9%
19 to 25 March 2018 29.1%
26 March to 1 April 2018 26%
2 to 8 April 2018 27.1%
9 to 15 April 2018 26.5%
16 to 22 April 2018 25.9%
23 to 29 April 2018
30 April to 6 May 2018
7 to 13 May 2018
14 to 20 May 2018
21 to 27 May 2018
28 May to 3 June 2018
4 to 10 June 2018
11 to 17 June 2018

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

11 to 17 June 201891.5%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
7 May 2018 91% 9 16 50 456 1,247
14 May 2018 91.9% 9 10 50 393 1,255
21 May 2018 91% 16 13 52 432 1,264
28 May 2018 91.2% 2 12 69 515 1,372
4 June 2018 90.5% 13 18 61 480 1,291
11 June 2018 91.5% 6 12 51 496 1,377
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
19 June 2017 90.4% 9 17 60 450 1,173
26 June 2017 91% 6 21 51 502 1,335
3 July 2017 90.6% 9 16 48 450 1,152
10 July 2017 90.3% 22 16 62 497 1,345
17 July 2017 90.4% 12 19 64 495 1,308
24 July 2017 90.7% 13 18 61 554 1,450
31 July 2017 90.7% 11 20 62 497 1,361
7 August 2017 91% 7 13 60 518 1,371
14 August 2017 91.2% 15 9 53 455 1,304
21 August 2017 90.9% 10 12 47 430 1,142
28 August 2017 89.1% 26 15 76 448 1,151
4 September 2017 90.4% 14 19 60 504 1,313
11 September 2017 90.4% 9 13 57 471 1,177
18 September 2017 90.7% 10 24 43 367 1,067
25 September 2017 90.2% 16 21 61 446 1,226
2 October 2017 90% 15 10 66 496 1,217
9 October 2017 90.1% 12 17 79 476 1,273
16 October 2017 89.9% 16 23 70 525 1,341
23 October 2017 90% 17 23 64 494 1,300
30 October 2017 90.2% 7 10 62 488 1,147
6 November 2017 91.4% 9 12 46 469 1,307
13 November 2017 90.7% 11 4 55 499 1,217
20 November 2017 90.7% 16 12 72 539 1,462
27 November 2017 90% 15 17 74 506 1,304
4 December 2017 90.4% 10 14 70 469 1,241
11 December 2017 90.6% 7 16 49 386 1,037
18 December 2017 89.8% 10 13 59 312 858
25 December 2017 90.2% 6 7 55 352 868
1 January 2018 90.7% 15 10 69 568 1,475
8 January 2018 90.3% 14 22 99 667 1,739
15 January 2018 90.7% 14 23 71 750 1,878
22 January 2018 90.2% 22 23 103 616 1,741
29 January 2018 90.6% 16 26 79 683 1,811
5 February 2018 91.2% 19 26 82 671 2,025
12 February 2018 90.8% 16 20 84 676 1,842
19 February 2018 91.2% 13 19 74 659 1,826
26 February 2018 91.2% 13 18 96 666 1,953
5 March 2018 90.5% 16 21 91 610 1,669
12 March 2018 90.6% 23 15 75 691 1,788
19 March 2018 90.3% 28 22 72 579 1,625
26 March 2018 91% 12 12 70 558 1,514
2 April 2018 90.9% 10 15 79 607 1,623
9 April 2018 90.4% 11 23 91 595 1,603
16 April 2018 90.4% 11 23 44 488 1,228
23 April 2018 91% 14 11 58 612 1,563
30 April 2018 89.9% 9 18 68 552 1,285
7 May 2018 91% 9 16 50 456 1,247
14 May 2018 91.9% 9 10 50 393 1,255
21 May 2018 91% 16 13 52 432 1,264
28 May 2018 91.2% 2 12 69 515 1,372
4 June 2018 90.5% 13 18 61 480 1,291
11 June 2018 91.5% 6 12 51 496 1,377

Completion rate

11 to 17 June 201856.9%
Date Click to sort Completion rate Click to sort
7 to 13 May 2018 58.8%
14 to 20 May 2018 57.4%
21 to 27 May 2018 55.4%
28 May to 3 June 2018 56.5%
4 to 10 June 2018 59.3%
11 to 17 June 2018 56.9%
Date Click to sort Completion rate Click to sort
19 to 25 June 2017 59.7%
26 June to 2 July 2017 58.6%
3 to 9 July 2017 57%
10 to 16 July 2017 57.2%
17 to 23 July 2017 56.4%
24 to 30 July 2017 53.8%
31 July to 6 August 2017 54.2%
7 to 13 August 2017 53.9%
14 to 20 August 2017 52.4%
21 to 27 August 2017 53.1%
28 August to 3 September 2017 53.2%
4 to 10 September 2017 52.9%
11 to 17 September 2017 53.4%
18 to 24 September 2017 53%
25 September to 1 October 2017 52.5%
2 to 8 October 2017 53.3%
9 to 15 October 2017 52.5%
16 to 22 October 2017 54.4%
23 to 29 October 2017 53.4%
30 October to 5 November 2017 54.4%
6 to 12 November 2017 56%
13 to 19 November 2017 56%
20 to 26 November 2017 51.7%
27 November to 3 December 2017 52.2%
4 to 10 December 2017 53.3%
11 to 17 December 2017 54.3%
18 to 24 December 2017 51.7%
25 to 31 December 2017 49.8%
1 to 7 January 2018 57.6%
8 to 14 January 2018 57.5%
15 to 21 January 2018 57.8%
22 to 28 January 2018 55.4%
29 January to 4 February 2018 56.7%
5 to 11 February 2018 56.9%
12 to 18 February 2018 58.1%
19 to 25 February 2018 56.7%
26 February to 4 March 2018 57.9%
5 to 11 March 2018 56.5%
12 to 18 March 2018 55.5%
19 to 25 March 2018 56.8%
26 March to 1 April 2018 56.9%
2 to 8 April 2018 57%
9 to 15 April 2018 57.6%
16 to 22 April 2018 57.9%
23 to 29 April 2018 58.5%
30 April to 6 May 2018 57.7%
7 to 13 May 2018 58.8%
14 to 20 May 2018 57.4%
21 to 27 May 2018 55.4%
28 May to 3 June 2018 56.5%
4 to 10 June 2018 59.3%
11 to 17 June 2018 56.9%

Number of times help was used

How much each help option was used

How users access the digital service

Which devices and browsers users are accessing the digital service

Devices

Desktop, mobile and tablet usage over the last 9 weeks.

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
7 to 13 May 2018 78.3% 9.7% 12.1%
14 to 20 May 2018 78.3% 9.3% 12.4%
21 to 27 May 2018 77.6% 9.7% 12.8%
28 May to 3 June 2018 76.2% 9.9% 13.9%
4 to 10 June 2018 77.9% 9.5% 12.6%
11 to 17 June 2018 78.7% 9.4% 11.9%
Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
16 to 22 April 2018 78.4% 9.8% 11.8%
23 to 29 April 2018 78.2% 9% 12.8%
30 April to 6 May 2018 79.4% 9.3% 11.3%
7 to 13 May 2018 78.3% 9.7% 12.1%
14 to 20 May 2018 78.3% 9.3% 12.4%
21 to 27 May 2018 77.6% 9.7% 12.8%
28 May to 3 June 2018 76.2% 9.9% 13.9%
4 to 10 June 2018 77.9% 9.5% 12.6%
11 to 17 June 2018 78.7% 9.4% 11.9%

Browsers

Browser usage over the last 9 weeks.

Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
7 to 13 May 2018 45.8% 10.6% 0% 25.1% 6.3% 12.1%
14 to 20 May 2018 43.7% 12.6% 0% 24.7% 6.3% 12.7%
21 to 27 May 2018 44.5% 12.1% 0% 24.3% 6.1% 13%
28 May to 3 June 2018 42.5% 10% 0% 27.5% 7.4% 12.6%
4 to 10 June 2018 42.5% 12% 0% 26.5% 6.5% 12.5%
11 to 17 June 2018 44.1% 11.3% 0% 26.5% 5.8% 12.4%
Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
16 to 22 April 2018 42.5% 12.4% 0% 24.2% 6.6% 14.3%
23 to 29 April 2018 43.5% 10.6% 0% 25.2% 6.7% 14%
30 April to 6 May 2018 43.4% 11.7% 0% 25.6% 6.5% 12.7%
7 to 13 May 2018 45.8% 10.6% 0% 25.1% 6.3% 12.1%
14 to 20 May 2018 43.7% 12.6% 0% 24.7% 6.3% 12.7%
21 to 27 May 2018 44.5% 12.1% 0% 24.3% 6.1% 13%
28 May to 3 June 2018 42.5% 10% 0% 27.5% 7.4% 12.6%
4 to 10 June 2018 42.5% 12% 0% 26.5% 6.5% 12.5%
11 to 17 June 2018 44.1% 11.3% 0% 26.5% 5.8% 12.4%

New and returning visitors

Split between new and returning visitors to the service over the last 9 weeks

Date Click to sort New visitors Click to sort Returning visitors Click to sort
7 to 13 May 2018 56.4% 43.6%
14 to 20 May 2018 55.5% 44.5%
21 to 27 May 2018 56.6% 43.4%
28 May to 3 June 2018 56.8% 43.2%
4 to 10 June 2018 56.6% 43.4%
11 to 17 June 2018 56.5% 43.5%
Date Click to sort New visitors Click to sort Returning visitors Click to sort
16 to 22 April 2018 54.9% 45.1%
23 to 29 April 2018 56.4% 43.6%
30 April to 6 May 2018 55.6% 44.4%
7 to 13 May 2018 56.4% 43.6%
14 to 20 May 2018 55.5% 44.5%
21 to 27 May 2018 56.6% 43.4%
28 May to 3 June 2018 56.8% 43.2%
4 to 10 June 2018 56.6% 43.4%
11 to 17 June 2018 56.5% 43.5%

Sources of visitors

Visitors arriving at the Lasting Power of Attorney start page on GOV.UK over the last week

Source/medium

Source - medium of user Click to sort Users New users Click to sort Bounce rate Click to sort Average Session duration rate Click to sort
google / organic 7,382 617 21.7% 3m 1s
bing / organic 937 23 14.4% 3m 20s
(direct) / (none) 777 274 24.9% 2m 15s
lastingpowerofattorney.service.gov.uk / referral 274 0 9.2% 1m 1s
nhs.uk / referral 251 91 22.3% 7m 29s
yahoo / organic 160 0 0% 0m
moneysavingexpert.com / referral 137 69 40.4% 0m 39s
vehicletax.service.gov.uk / referral 91 0 0% 6m 31s
uk.search.yahoo.com / referral 91 23 0% 2m 28s
ask / organic 69 0 0% 3m 2s
duckduckgo.com / organic 46 0 0% 0m
which.co.uk / referral 46 46 50% 1m 54s
moneyadviceservice.org.uk / referral 46 0 0% 0m
citizensadvice.org.uk / referral 46 0 0% 0m
results.searchlock.com / referral 23 0 0% 0m
claim-power-of-attorney-refund.service.gov.uk / referral 23 0 0% 0m
searchencrypt.com / referral 23 0 0% 0m
l.facebook.com / referral 23 0 0% 0m
tenminutewill.co.uk / referral 23 0 100% 0m
forum.alzheimers.org.uk / referral 23 0 0% 0m
disabledmotoring.org / referral 23 0 0% 0m
talismacustomer / referral 23 0 0% 0m
r.search.aol.com / referral 23 0 0% 0m
links.govdelivery.com / referral 23 0 100% 0m
livingwellessex.org / referral 23 0 0% 0m
mumsnet.com / referral 23 0 100% 0m
theguardian.com / referral 23 0 0% 0m
en.m.wikipedia.org / referral 23 0 0% 0m
uk.wow.com / referral 23 0 0% 0m
int.search.tb.ask.com / referral 23 0 0% 0m
cornwall.gov.uk / referral 23 0 0% 0m
surreycc.gov.uk / referral 23 0 0% 13m 57s

Landing page

Landing page Click to sort Users New users Click to sort Bounce rate Click to sort Average Session duration rate Click to sort
/power-of-attorney 5,188 0 0% 0m 1s
/power-of-attorney/make-lasting-power 3,497 1,143 23.6% 3m 4s
/government/publications/make-a-lasting-power-of-attorney 457 0 0% 0m
/ 411 0 0% 0m 29s
/government/collections/lasting-power-of-attorney-forms 297 0 0% 0m
/government/organisations/office-of-the-public-guardian 160 0 0% 0m
/lasting-power-attorney-duties 114 0 0% 0m
/done/lasting-power-of-attorney 114 0 0% 0m
/power-of-attorney/register 91 0 0% 0m
/become-deputy 69 0 0% 0m
/power-of-attorney/choose 69 0 0% 0m
/courts-tribunals/court-of-protection 69 0 0% 0m
/government/publications/make-a-lasting-power-of-attorney/lp12-make-and-register-your-lasting-power-of-attorney-a-guide-web-version 46 0 0% 0m
(not set) 46 0 0% 0m
/enduring-power-attorney-duties/legal 46 0 0% 0m
/lasting-power-attorney-duties/health-welfare 46 0 0% 0m
/become-appointee-for-someone-claiming-benefits 46 0 0% 0m
/wills-probate-inheritance 46 0 0% 0m
/power-of-attorney/end 23 0 0% 0m
/404_page 23 0 0% 0m
/enduring-power-attorney-duties 23 0 0% 0m
/search 23 0 0% 0m
/power-of-attorney-refund 23 0 0% 0m
/sign-in-universal-credit 23 0 0% 0m
/marriage-allowance 23 0 0% 0m
/government/news/fee-free-bank-accounts-launched 23 0 0% 0m
/jobsearch 23 0 0% 0m
/government/publications/register-an-enduring-power-of-attorney 23 0 0% 0m
/government/organisations/office-of-the-public-guardian/about 23 0 0% 0m
/if-your-child-is-taken-into-care 23 0 0% 0m
/nominate-someone-to-collect-state-pension 23 0 0% 0m
/government/publications/mental-capacity-act-code-of-practice 23 0 0% 0m
/report-concern-about-attorney-deputy 23 0 0% 0m
/government/news/new-online-application-service-for-lasting-powers-of-attorney-lpa 23 0 0% 0m
/government/publications/lasting-power-of-attorney-valid-examples 23 0 0% 0m
/registering-land-or-property-with-land-registry/transfer-ownership-of-your-property 23 0 0% 0m
/power-of-attorney/certify 23 0 0% 0m
/lasting-power-attorney-duties/property-financial-affairs 23 0 0% 0m
/government/publications/form-a-restriction-application-to-enter-sev 23 0 0% 0m
/lasting-power-attorney-duties/stop-attorney 23 0 0% 0m
/use-or-cancel-an-enduring-power-of-attorney 23 0 0% 0m
/make-will 23 0 0% 0m
/renew-adult-passport 23 0 0% 0m
/log-in-register-hmrc-online-services 23 0 0% 0m
/become-deputy/end-your-deputyship 23 0 0% 0m

Service availability

30 days

Page load time

21 June 20180.64s

Date Click to sort Page load time Click to sort Uptime Click to sort
16 June 2018 640ms 100%
17 June 2018 603ms 100%
18 June 2018 599ms 100%
19 June 2018 599ms 100%
20 June 2018 629ms 100%
21 June 2018 636ms 100%

Uptime

21 June 2018100%

Date Click to sort Page load time Click to sort Uptime Click to sort
16 June 2018 640ms 100%
17 June 2018 603ms 100%
18 June 2018 599ms 100%
19 June 2018 599ms 100%
20 June 2018 629ms 100%
21 June 2018 636ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
23 May 2018 545ms 100%
24 May 2018 527ms 100%
25 May 2018 502ms 100%
26 May 2018 510ms 100%
27 May 2018 503ms 100%
28 May 2018 511ms 100%
29 May 2018 513ms 100%
30 May 2018 515ms 100%
31 May 2018 532ms 100%
1 June 2018 565ms 100%
2 June 2018 560ms 100%
3 June 2018 557ms 100%
4 June 2018 594ms 100%
5 June 2018 654ms 100%
6 June 2018 645ms 100%
7 June 2018 653ms 100%
8 June 2018 648ms 100%
9 June 2018 617ms 100%
10 June 2018 567ms 100%
11 June 2018 642ms 100%
12 June 2018 595ms 100%
13 June 2018 638ms 100%
14 June 2018 617ms 100%
15 June 2018 658ms 100%
16 June 2018 640ms 100%
17 June 2018 603ms 100%
18 June 2018 599ms 100%
19 June 2018 599ms 100%
20 June 2018 629ms 100%
21 June 2018 636ms 100%

24 hours

Page load time

8:00pm, 22 June 20180.59s

Time Click to sort Page load time Click to sort Uptime Click to sort
3:00pm 594ms 100%
4:00pm 599ms 100%
5:00pm 554ms 100%
6:00pm 539ms 100%
7:00pm 580ms 100%
8:00pm 594ms 100%

Uptime

8:00pm, 22 June 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
3:00pm 594ms 100%
4:00pm 599ms 100%
5:00pm 554ms 100%
6:00pm 539ms 100%
7:00pm 580ms 100%
8:00pm 594ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
9:00pm 589ms 100%
10:00pm 591ms 100%
11:00pm 650ms 100%
12:00am 687ms 100%
1:00am 702ms 100%
2:00am 616ms 100%
3:00am 621ms 100%
4:00am 630ms 100%
5:00am 658ms 100%
6:00am 703ms 100%
7:00am 567ms 100%
8:00am 569ms 100%
9:00am 594ms 100%
10:00am 642ms 100%
11:00am 618ms 100%
12:00pm 574ms 100%
1:00pm 547ms 100%
2:00pm 576ms 100%
3:00pm 594ms 100%
4:00pm 599ms 100%
5:00pm 554ms 100%
6:00pm 539ms 100%
7:00pm 580ms 100%
8:00pm 594ms 100%

Lasting power of attorney (LPA) is a powerful legal document that lets you appoint someone to make decisions on your behalf.

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