GOV.UK Verify

User satisfaction

Proportion of people who say they are either ‘satisfied’ or ‘very satisfied’.

Verification

User responses to 'Verifying your identity: How easy is it to verify?'

19 to 25 Sep 201681.6%

Breakdown of survey rating

The proportion of each response for the user satisfaction survey rating above

Date Click to sort Verification Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
15 December 2014 65.5% 1 5 7 18 6
22 December 2014 60% 1 1 2 5 1
29 December 2014 57.4% 0 3 8 4 2
5 January 2015 59.6% 6 8 11 22 10
12 January 2015 63.6% 2 9 9 11 13
19 January 2015 65.6% 3 5 9 17 11
26 January 2015 66.5% 1 10 9 19 14
2 February 2015 63.9% 5 31 30 71 32
9 February 2015 62% 14 41 43 82 48
16 February 2015 66.9% 8 25 21 76 40
23 February 2015 64.8% 4 30 34 74 34
2 March 2015 61.5% 17 63 65 131 60
9 March 2015 63% 9 48 47 93 51
16 March 2015 64.1% 9 31 44 76 44
23 March 2015 64.1% 8 27 32 57 39
30 March 2015 67.5% 3 15 32 48 32
6 April 2015 59% 12 33 33 61 28
13 April 2015 57.8% 16 31 35 67 25
20 April 2015 67.5% 4 20 29 61 36
27 April 2015 63% 11 39 34 85 43
4 May 2015 67.8% 9 14 22 52 38
11 May 2015 65.4% 6 23 20 51 33
18 May 2015 64.8% 8 24 27 46 40
25 May 2015 62.9% 10 34 44 77 42
1 June 2015 62.4% 7 40 46 71 43
8 June 2015 62.6% 12 32 36 70 41
15 June 2015 64.9% 9 30 33 66 46
22 June 2015 66.4% 8 27 25 72 43
29 June 2015 72.6% 5 17 19 65 53
6 July 2015 66.2% 4 31 23 64 40
13 July 2015 71.8% 4 14 23 64 44
20 July 2015 70% 2 20 27 53 44
27 July 2015 72% 2 20 22 55 50
3 August 2015 65.5% 10 19 22 58 35
10 August 2015 65.2% 9 25 37 85 38
17 August 2015 68.3% 9 30 32 86 61
24 August 2015 64.6% 8 32 33 62 46
31 August 2015 65.9% 10 25 45 73 51
7 September 2015 69.9% 6 33 35 90 71
14 September 2015 68.1% 13 25 34 65 67
21 September 2015 66.1% 12 32 51 101 60
28 September 2015 69.4% 7 30 44 78 73
5 October 2015 66.8% 6 32 33 72 51
12 October 2015 70.2% 5 28 22 81 56
19 October 2015 67.7% 12 27 28 85 57
26 October 2015 66.5% 13 30 38 70 64
2 November 2015 69.5% 7 18 42 68 57
9 November 2015 69.3% 6 18 36 86 46
16 November 2015 68.8% 2 18 16 42 31
23 November 2015 70.7% 3 9 13 31 26
30 November 2015 70.8% 4 9 10 28 27
7 December 2015 63.1% 3 6 7 18 8
14 December 2015 72.3% 1 4 3 19 10
21 December 2015 68% 1 2 6 10 6
28 December 2015 70.6% 1 6 3 12 12
4 January 2016 74.4% 3 5 12 30 29
11 January 2016 70.2% 3 7 7 21 19
18 January 2016 68% 3 7 6 19 15
25 January 2016 67.9% 2 8 16 22 19
1 February 2016 64.1% 3 8 8 27 9
8 February 2016 75% 2 5 3 19 19
15 February 2016 65.8% 2 8 12 22 13
22 February 2016 65.6% 5 8 8 13 19
29 February 2016 71.5% 3 6 7 21 20
7 March 2016 67.7% 6 14 24 41 35
14 March 2016 67.7% 11 42 41 75 84
21 March 2016 67.7% 10 19 21 64 43
28 March 2016 71.6% 4 10 10 33 30
4 April 2016 63.8% 13 13 21 29 36
11 April 2016 70% 2 11 16 35 26
18 April 2016 70.5% 3 13 15 24 34
25 April 2016 70.4% 8 8 13 40 34
2 May 2016 71.3% 3 5 9 24 19
9 May 2016 68% 5 7 8 25 19
16 May 2016 74.6% 2 6 9 18 26
23 May 2016 75.3% 3 6 10 30 32
30 May 2016 77.1% 0 7 11 22 31
6 June 2016 75.4% 2 7 3 30 24
13 June 2016 76.3% 0 4 11 22 22
20 June 2016 76.5% 2 7 10 27 35
27 June 2016 69% 7 13 10 26 35
4 July 2016 76.2% 3 7 9 31 36
11 July 2016 77.5% 5 5 5 28 38
18 July 2016 75.9% 6 6 8 48 42
25 July 2016 78.4% 2 7 16 52 54
1 August 2016 82.3% 1 2 13 44 53
8 August 2016 79.7% 3 0 14 24 38
15 August 2016 79.6% 2 5 7 34 39
22 August 2016 80.4% 2 4 11 23 43
29 August 2016 78.2% 1 6 8 23 32
5 September 2016 78.1% 3 6 9 43 43
12 September 2016 82.8% 0 6 3 33 41
19 September 2016 81.6% 1 3 8 38 41
26 September 2016
3 October 2016
10 October 2016
17 October 2016
24 October 2016
31 October 2016
7 November 2016
14 November 2016
21 November 2016
28 November 2016
5 December 2016
12 December 2016
19 December 2016
26 December 2016
2 January 2017
9 January 2017
16 January 2017
23 January 2017
30 January 2017
6 February 2017
13 February 2017
20 February 2017
27 February 2017
6 March 2017
13 March 2017
20 March 2017
27 March 2017
3 April 2017
10 April 2017
17 April 2017
24 April 2017
1 May 2017
8 May 2017
15 May 2017
22 May 2017
29 May 2017
5 June 2017
12 June 2017
19 June 2017
26 June 2017
3 July 2017
10 July 2017
17 July 2017
24 July 2017
31 July 2017
7 August 2017

Security

User responses to 'Verifying your identity: How secure did the registration feel?'

19 to 25 Sep 201684.5%

Breakdown of survey rating

The proportion of each response for the user satisfaction survey rating above

Date Click to sort Security Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
15 December 2014 78.4% 1 1 4 17 14
22 December 2014 72.5% 1 0 1 5 3
29 December 2014 76.5% 1 1 2 5 8
5 January 2015 81.6% 1 2 6 20 28
12 January 2015 84.1% 0 1 6 13 24
19 January 2015 80.6% 1 2 4 17 21
26 January 2015 79.9% 0 1 6 26 18
2 February 2015 79.3% 4 5 14 80 65
9 February 2015 79.9% 5 7 21 99 94
16 February 2015 78.4% 6 2 22 73 67
23 February 2015 80% 2 4 18 83 67
2 March 2015 77.6% 3 12 47 155 114
9 March 2015 79.2% 6 9 30 94 107
16 March 2015 78.2% 5 7 24 90 79
23 March 2015 81.4% 2 3 17 69 70
30 March 2015 83.5% 0 1 10 63 56
6 April 2015 77.5% 6 4 20 74 63
13 April 2015 77.9% 2 7 23 78 63
20 April 2015 80.3% 4 0 20 62 64
27 April 2015 80% 5 5 18 98 85
4 May 2015 80% 1 2 17 63 51
11 May 2015 80.5% 0 3 18 58 53
18 May 2015 76.7% 2 4 24 65 48
25 May 2015 77.1% 2 6 28 105 63
1 June 2015 80% 2 7 23 90 84
8 June 2015 81.1% 2 3 25 76 83
15 June 2015 77.7% 3 9 17 89 64
22 June 2015 80.1% 3 6 15 79 72
29 June 2015 81.6% 3 4 10 72 69
6 July 2015 79.8% 3 2 21 71 65
13 July 2015 81.3% 0 2 18 68 59
20 July 2015 80.9% 3 1 16 64 61
27 July 2015 81.5% 0 1 15 77 56
3 August 2015 81.6% 3 1 16 60 65
10 August 2015 77.6% 2 4 29 97 63
17 August 2015 78.2% 3 7 27 103 78
24 August 2015 77.3% 4 7 24 79 67
31 August 2015 77.1% 7 10 17 94 75
7 September 2015 80.5% 2 8 23 105 97
14 September 2015 77.2% 4 9 27 89 75
21 September 2015 79.9% 6 4 28 112 104
28 September 2015 78.8% 4 8 28 98 91
5 October 2015 78.9% 0 11 23 84 75
12 October 2015 80.4% 4 5 22 74 85
19 October 2015 78.6% 1 8 27 96 76
26 October 2015 77% 7 7 22 103 74
2 November 2015 76.2% 7 5 23 92 63
9 November 2015 77.6% 2 5 27 94 63
16 November 2015 77.8% 2 3 14 51 38
23 November 2015 77.1% 1 2 17 31 31
30 November 2015 82.7% 2 2 1 38 35
7 December 2015 79.2% 0 1 7 18 16
14 December 2015 73.6% 1 2 6 17 11
21 December 2015 74% 1 0 7 8 9
28 December 2015 82.4% 0 1 2 17 14
4 January 2016 82.3% 2 1 7 31 38
11 January 2016 81.1% 1 2 5 23 26
18 January 2016 77.6% 0 2 7 24 16
25 January 2016 76.5% 1 2 10 32 21
1 February 2016 75.5% 1 3 7 27 17
8 February 2016 79.2% 2 1 3 23 19
15 February 2016 78.9% 0 0 8 32 17
22 February 2016 74% 0 7 6 21 18
29 February 2016 78.1% 1 1 7 29 19
7 March 2016 79.2% 1 4 15 54 46
14 March 2016 77.6% 2 13 32 116 90
21 March 2016 77.1% 3 4 22 75 52
28 March 2016 76.7% 0 4 17 34 31
4 April 2016 77% 4 4 15 45 44
11 April 2016 79.7% 1 2 10 43 34
18 April 2016 82% 1 2 7 40 39
25 April 2016 83.3% 1 2 7 44 48
2 May 2016 76.7% 2 1 6 33 18
9 May 2016 76.2% 2 1 9 32 20
16 May 2016 84.5% 0 2 4 22 30
23 May 2016 80.6% 2 3 5 36 35
30 May 2016 84.1% 0 3 7 21 38
6 June 2016 78.8% 0 1 11 31 23
13 June 2016 77.5% 2 1 8 26 22
20 June 2016 81.6% 0 7 3 32 38
27 June 2016 78.8% 2 3 12 36 38
4 July 2016 81.5% 1 3 4 42 35
11 July 2016 84.3% 1 1 5 34 40
18 July 2016 82.7% 1 1 7 55 46
25 July 2016 82% 2 0 6 73 48
1 August 2016 83.6% 0 0 11 52 50
8 August 2016 80.8% 2 0 10 32 34
15 August 2016 83.2% 1 0 7 39 38
22 August 2016 83.7% 1 1 8 31 42
29 August 2016 85.7% 0 0 2 36 32
5 September 2016 80.5% 3 1 10 46 44
12 September 2016 84.9% 1 0 8 30 44
19 September 2016 84.5% 0 1 8 38 45
26 September 2016
3 October 2016
10 October 2016
17 October 2016
24 October 2016
31 October 2016
7 November 2016
14 November 2016
21 November 2016
28 November 2016
5 December 2016
12 December 2016
19 December 2016
26 December 2016
2 January 2017
9 January 2017
16 January 2017
23 January 2017
30 January 2017
6 February 2017
13 February 2017
20 February 2017
27 February 2017
6 March 2017
13 March 2017
20 March 2017
27 March 2017
3 April 2017
10 April 2017
17 April 2017
24 April 2017
1 May 2017
8 May 2017
15 May 2017
22 May 2017
29 May 2017
5 June 2017
12 June 2017
19 June 2017
26 June 2017
3 July 2017
10 July 2017
17 July 2017
24 July 2017
31 July 2017
7 August 2017

Certified company

User responses to 'Verifying your identity: How comfortable registering with a certified company?'

19 to 25 Sep 201680.5%

Breakdown of survey rating

The proportion of each response for the user satisfaction survey rating above

Date Click to sort Certified company Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
15 December 2014 69.4% 1 3 7 17 8
22 December 2014 60% 1 1 2 5 1
29 December 2014 58.8% 1 5 0 9 2
5 January 2015 72.3% 1 5 7 28 14
12 January 2015 69.9% 2 5 9 12 16
19 January 2015 69.9% 1 7 5 18 13
26 January 2015 67.6% 2 8 6 22 13
2 February 2015 67.9% 8 17 33 67 43
9 February 2015 66.8% 11 29 37 95 54
16 February 2015 71.6% 5 15 27 74 49
23 February 2015 66.4% 6 24 36 66 42
2 March 2015 66.7% 10 48 54 151 70
9 March 2015 74.1% 8 15 34 111 79
16 March 2015 67.3% 9 31 32 75 58
23 March 2015 70.7% 10 12 24 67 50
30 March 2015 76.7% 2 4 17 68 40
6 April 2015 69% 6 23 20 74 44
13 April 2015 68.2% 6 19 30 78 39
20 April 2015 72.1% 4 18 18 60 49
27 April 2015 71.1% 4 23 32 93 57
4 May 2015 70% 6 14 21 53 40
11 May 2015 74.4% 3 10 17 58 43
18 May 2015 70.8% 3 14 21 70 34
25 May 2015 67.5% 7 23 42 88 47
1 June 2015 69.2% 10 23 27 91 55
8 June 2015 72.1% 7 17 30 74 63
15 June 2015 70.3% 6 23 21 80 51
22 June 2015 72.9% 5 21 12 83 54
29 June 2015 74.7% 3 17 16 66 57
6 July 2015 71.3% 2 19 23 73 43
13 July 2015 75% 3 9 24 61 51
20 July 2015 75.9% 1 12 17 65 49
27 July 2015 76.3% 1 12 19 63 54
3 August 2015 72.4% 5 13 16 68 42
10 August 2015 71.6% 6 16 25 97 49
17 August 2015 72% 6 21 29 96 63
24 August 2015 70.4% 6 24 18 80 51
31 August 2015 69.5% 11 24 23 87 59
7 September 2015 73.7% 5 29 22 95 83
14 September 2015 70.3% 6 27 32 73 66
21 September 2015 71.9% 6 25 38 112 74
28 September 2015 69.7% 8 32 29 94 68
5 October 2015 71.4% 6 24 23 79 61
12 October 2015 73.3% 7 18 25 71 69
19 October 2015 72.3% 9 16 25 94 62
26 October 2015 68.9% 10 24 28 97 54
2 November 2015 71.5% 7 15 34 77 58
9 November 2015 70.3% 3 27 24 86 51
16 November 2015 69.7% 3 16 13 45 31
23 November 2015 72.9% 3 7 10 36 26
30 November 2015 74% 2 8 5 38 24
7 December 2015 71.4% 1 4 5 22 10
14 December 2015 68.9% 3 3 3 19 9
21 December 2015 65% 1 2 8 9 5
28 December 2015 76.6% 2 0 2 18 10
4 January 2016 76.6% 1 6 9 34 29
11 January 2016 75.4% 2 3 9 20 22
18 January 2016 68.4% 2 5 10 19 13
25 January 2016 68.4% 3 6 11 29 15
1 February 2016 68.2% 3 5 9 25 13
8 February 2016 74.5% 2 3 6 20 17
15 February 2016 65.4% 1 7 16 22 11
22 February 2016 66.7% 2 7 11 17 14
29 February 2016 70.6% 2 7 7 24 17
7 March 2016 71% 4 16 14 45 39
14 March 2016 69.6% 8 33 33 105 69
21 March 2016 69.4% 6 16 27 64 42
28 March 2016 70.5% 2 10 17 26 28
4 April 2016 69.4% 7 10 19 40 35
11 April 2016 72.8% 1 9 13 40 26
18 April 2016 74.7% 2 6 13 37 30
25 April 2016 76.2% 3 7 16 32 44
2 May 2016 68.6% 4 4 10 26 15
9 May 2016 67.5% 3 8 9 28 15
16 May 2016 77.2% 1 2 7 27 19
23 May 2016 72.2% 3 7 12 32 26
30 May 2016 76.4% 0 7 10 25 28
6 June 2016 67.7% 1 9 13 27 15
13 June 2016 69.5% 1 6 14 22 16
20 June 2016 75.3% 3 7 10 22 34
27 June 2016 71.9% 3 10 11 36 29
4 July 2016 74.4% 2 4 14 37 26
11 July 2016 79.1% 2 2 9 34 32
18 July 2016 74.5% 6 3 14 49 36
25 July 2016 76.3% 2 1 23 57 37
1 August 2016 78.8% 0 6 15 47 44
8 August 2016 74.4% 2 1 18 32 24
15 August 2016 76.8% 1 2 17 34 30
22 August 2016 80.2% 1 1 11 35 33
29 August 2016 81.6% 0 1 7 33 27
5 September 2016 75.5% 2 1 24 40 34
12 September 2016 78.4% 0 2 15 34 30
19 September 2016 80.5% 0 2 11 40 34
26 September 2016
3 October 2016
10 October 2016
17 October 2016
24 October 2016
31 October 2016
7 November 2016
14 November 2016
21 November 2016
28 November 2016
5 December 2016
12 December 2016
19 December 2016
26 December 2016
2 January 2017
9 January 2017
16 January 2017
23 January 2017
30 January 2017
6 February 2017
13 February 2017
20 February 2017
27 February 2017
6 March 2017
13 March 2017
20 March 2017
27 March 2017
3 April 2017
10 April 2017
17 April 2017
24 April 2017
1 May 2017
8 May 2017
15 May 2017
22 May 2017
29 May 2017
5 June 2017
12 June 2017
19 June 2017
26 June 2017
3 July 2017
10 July 2017
17 July 2017
24 July 2017
31 July 2017
7 August 2017

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