Dashboard Flood information service

This dashboard shows information about how the Flood information service service is currently performing.

Users per quarter

470k

Jan to Mar 2018

−11.83% Oct to Dec 2017

Total cost per quarter

£108k

Jan to Mar 2018

0% Oct to Dec 2017

Users per transaction

£0.23

Jan to Mar 2018

+13.42% Oct to Dec 2017

Live service usage

Live number of users on any page within the service

59

users online now
Time Click to sort Number of unique visitors Click to sort
11:40am 59
11:45am 53
12:05pm 52
12:05pm 53
12:10pm 66
12:15pm 59

Time Click to sort Number of unique visitors Click to sort
11:20am 24
11:25am 33
11:30am 24
11:35am 19
11:40am 40
11:45am 26
11:50am 19
11:55am 39
12:00pm 31
12:05pm 14
12:10pm 31
12:15pm 23
12:20pm 19
12:25pm 34
12:30pm 28
12:35pm 19
12:40pm 43
12:45pm 29
12:50pm 20
12:55pm 35
1:00pm 27
1:05pm 29
1:10pm 43
1:15pm 34
1:20pm 27
1:25pm 40
1:30pm 30
1:35pm 24
1:40pm 39
1:45pm 32
1:50pm 29
1:55pm 47
2:00pm 28
2:05pm 15
2:10pm 41
2:15pm 39
2:20pm 21
2:25pm 48
2:30pm 36
2:35pm 19
2:40pm 48
2:45pm 42
2:50pm 17
2:55pm 46
3:00pm 38
3:05pm 22
3:10pm 49
3:15pm 46
3:20pm 22
3:25pm 42
3:30pm 39
3:35pm 21
3:40pm 42
3:45pm 40
3:50pm 16
3:55pm 34
4:00pm 40
4:05pm 30
4:10pm 41
4:15pm 52
4:20pm 26
4:25pm 41
4:30pm 42
4:35pm 28
4:40pm 36
4:45pm 40
4:50pm 26
4:55pm 31
5:00pm 43
5:05pm 28
5:10pm 27
5:15pm 41
5:20pm 23
5:25pm 41
5:30pm 36
5:35pm 28
5:40pm 44
5:45pm 45
5:50pm 26
5:55pm 38
6:00pm 42
6:05pm 35
6:10pm 41
6:15pm 41
6:20pm 24
6:25pm 38
6:30pm 39
6:35pm 24
6:40pm 45
6:45pm 43
6:50pm 26
6:55pm 40
7:00pm 53
7:05pm 29
7:10pm 48
7:15pm 48
7:20pm 26
7:25pm 45
7:30pm 50
7:35pm 29
7:40pm 35
7:45pm 44
7:50pm 27
7:55pm 42
8:00pm 39
8:05pm 30
8:10pm 36
8:15pm 45
8:20pm 37
8:25pm 43
8:30pm 49
8:35pm 27
8:40pm 40
8:45pm 47
8:50pm 26
8:55pm 31
9:00pm 41
9:05pm 33
9:10pm 32
9:15pm 51
9:20pm 39
9:25pm 34
9:30pm 45
9:35pm 40
9:40pm 34
9:45pm 34
9:50pm 31
9:55pm 27
10:00pm 31
10:05pm 17
10:10pm 26
10:15pm 28
10:20pm 14
10:25pm 28
10:30pm 37
10:35pm 19
10:40pm 26
10:45pm 23
10:50pm 15
10:55pm 15
11:00pm 25
11:05pm 14
11:10pm 16
11:15pm 19
11:20pm 15
11:25pm 14
11:30pm 23
11:35pm 16
11:40pm 17
11:45pm 20
11:50pm 11
11:55pm 16
12:00am 20
1:15am 17
1:15am 17
1:15am 18
1:15am 18
1:15am 17
1:15am 17
1:16am 17
1:16am 17
1:16am 17
1:16am 17
1:16am 16
1:16am 16
1:16am 16
1:17am 16
1:17am 16
1:20am 10
1:25am 11
1:30am 18
1:35am 10
1:40am 12
1:45am 18
1:50am 8
1:55am 14
2:00am 17
2:05am 11
2:10am 12
2:15am 18
2:20am 10
2:25am 13
2:30am 16
2:35am 9
2:40am 15
2:45am 15
2:50am 9
2:55am 15
3:00am 16
3:05am 9
3:10am 16
3:15am 19
3:20am 9
3:25am 12
3:30am 19
3:35am 8
3:40am 12
3:45am 17
3:50am 7
3:55am 12
4:00am 16
4:05am 9
4:10am 13
4:15am 19
4:20am 9
4:25am 14
4:30am 22
4:35am 11
4:40am 18
4:45am 19
4:50am 13
4:55am 23
5:00am 21
5:05am 14
5:10am 21
5:15am 27
5:20am 18
5:25am 24
5:30am 26
5:35am 19
5:40am 29
5:45am 33
5:50am 20
5:55am 35
6:00am 31
6:05am 29
6:10am 33
6:15am 35
6:20am 30
6:25am 40
6:30am 44
6:35am 33
6:40am 35
6:45am 37
6:50am 20
6:55am 44
7:00am 40
7:05am 27
7:10am 47
7:15am 53
7:20am 45
7:25am 47
7:30am 59
7:35am 47
7:40am 46
7:45am 57
7:50am 47
7:55am 46
8:00am 47
8:05am 46
8:10am 47
8:15am 55
8:20am 44
8:25am 52
8:30am 60
8:35am 51
8:40am 45
8:45am 61
8:50am 47
8:55am 62
9:00am 56
9:05am 59
9:10am 67
9:15am 51
9:20am 59
9:25am 62
9:30am 53
9:35am 55
9:40am 56
9:45am 60
9:50am 54
9:55am 55
10:00am 51
10:05am 61
10:10am 63
10:15am 66
10:20am 60
10:25am 59
10:30am 60
10:35am 56
10:40am 56
10:45am 55
10:50am 52
10:55am 57
11:00am 65
11:05am 56
11:10am 57
11:15am 57
11:20am 50
11:25am 56
11:30am 44
11:35am 56
11:40am 59
11:45am 53
12:05pm 52
12:05pm 53
12:10pm 66
12:15pm 59

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Digital Click to sort Phone Click to sort Paper Click to sort
1 to 31 January 2018 914,885 2,651 0
1 to 28 February 2018 218,195 1,666 0
1 to 31 March 2018 470,401 1,964 465
1 to 30 April 2018 472,005 2,382 0
1 to 31 May 2018 265,420 2,643 0
Date Click to sort Digital Click to sort Phone Click to sort Paper Click to sort
1 to 31 January 2018 914,885 2,651 0
1 to 28 February 2018 218,195 1,666 0
1 to 31 March 2018 470,401 1,964 465
1 to 30 April 2018 472,005 2,382 0
1 to 31 May 2018 265,420 2,643 0

Digital take-up

May 201899%
Date Click to sort Digital take-up Click to sort
1 to 31 January 2018 99.7%
1 to 28 February 2018 99.2%
1 to 31 March 2018 99.5%
1 to 30 April 2018 99.5%
1 to 31 May 2018 99%
Date Click to sort Digital take-up Click to sort
1 to 31 January 2018 99.7%
1 to 28 February 2018 99.2%
1 to 31 March 2018 99.5%
1 to 30 April 2018 99.5%
1 to 31 May 2018 99%

Pageviews

Pageviews measures the number of instances of users visiting an individual page on the service

18 to 24 June 2018103k
Date Click to sort Number of pageviews Click to sort
14 to 20 May 2018 98,927
21 to 27 May 2018 187,244
28 May to 3 June 2018 526,014
4 to 10 June 2018 126,137
11 to 17 June 2018 132,754
18 to 24 June 2018 103,090
Date Click to sort Number of pageviews Click to sort
23 to 29 April 2018 254,661
30 April to 6 May 2018 316,827
7 to 13 May 2018 112,896
14 to 20 May 2018 98,927
21 to 27 May 2018 187,244
28 May to 3 June 2018 526,014
4 to 10 June 2018 126,137
11 to 17 June 2018 132,754
18 to 24 June 2018 103,090

User satisfaction

Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'

28 May to 3 June 201853.6%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
14 May 2018 57.9% 5 3 1 1 9
21 May 2018 64.8% 6 2 1 6 12
28 May 2018 53.6% 19 10 2 7 25
4 June 2018
11 June 2018
18 June 2018
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
19 December 2016 44.3% 11 17 1 10 9
26 December 2016 41.3% 8 5 1 5 4
2 January 2017 41% 18 9 2 8 10
9 January 2017 36.2% 107 87 13 40 49
16 January 2017 35.1% 18 8 2 9 5
23 January 2017 29.1% 16 10 2 7 2
30 January 2017 41.1% 27 19 2 10 18
6 February 2017 48% 5 7 1 9 3
13 February 2017 40.4% 11 10 7 5 6
20 February 2017 46.5% 21 24 7 14 20
27 February 2017 52.3% 22 21 4 24 25
6 March 2017 44.7% 18 9 5 17 8
13 March 2017 43.1% 12 21 6 9 10
20 March 2017 39.5% 21 12 2 14 8
27 March 2017 39.4% 9 7 1 4 5
3 April 2017 27.1% 13 14 3 2 3
10 April 2017 27.4% 15 7 3 3 3
17 April 2017 23.8% 7 11 0 3 0
24 April 2017 42% 4 11 2 5 3
1 May 2017 41.4% 9 10 4 1 8
8 May 2017 38% 10 6 2 0 7
15 May 2017 36.6% 14 14 2 2 9
22 May 2017 42.2% 6 12 3 1 7
29 May 2017 40.9% 14 14 10 5 9
5 June 2017 36.8% 13 10 2 5 6
12 June 2017 29.7% 17 8 4 4 4
19 June 2017 46.6% 6 13 6 4 8
26 June 2017 39.5% 19 12 1 7 11
3 July 2017 38.7% 13 10 4 8 5
10 July 2017 38.3% 13 6 1 2 8
17 July 2017 39.2% 8 9 3 8 2
24 July 2017 35.6% 11 11 2 4 5
31 July 2017 43.1% 8 9 3 1 8
7 August 2017 46.6% 7 5 0 4 6
14 August 2017 36.3% 14 5 2 4 6
21 August 2017 41.3% 12 1 2 6 5
28 August 2017 59.5% 5 2 1 6 7
4 September 2017 46.7% 6 10 2 6 6
11 September 2017 39% 18 10 5 10 7
18 September 2017 37.1% 10 9 2 7 3
25 September 2017 46.3% 12 20 6 11 12
2 October 2017
9 October 2017 47.4% 9 11 2 9 8
16 October 2017 39.9% 10 14 1 5 7
23 October 2017 59.2% 5 7 1 6 11
30 October 2017 57.5% 14 8 1 8 20
6 November 2017 60.3% 7 11 3 6 19
13 November 2017 54.8% 9 3 3 5 11
20 November 2017 55.8% 43 30 4 27 64
27 November 2017 43.3% 19 5 1 9 11
4 December 2017 55.9% 22 10 3 8 30
11 December 2017 52.1% 15 12 3 13 17
18 December 2017 37.7% 25 12 1 9 12
25 December 2017 53.4% 40 37 8 24 58
1 January 2018 53.6% 52 26 6 34 61
8 January 2018 41.5% 20 17 3 8 14
15 January 2018 48.5% 26 18 4 11 27
22 January 2018 44.1% 41 26 4 14 33
29 January 2018 55.7% 15 11 1 6 24
5 February 2018 43.1% 13 8 3 9 7
12 February 2018 46.2% 12 9 1 7 10
19 February 2018 61.1% 4 12 1 2 17
26 February 2018 65.7% 16 13 3 9 45
5 March 2018 58.3% 21 17 6 20 36
12 March 2018 56.6% 31 27 5 28 49
19 March 2018 57.9% 10 6 1 9 15
26 March 2018 62.5% 66 56 11 65 148
2 April 2018
9 April 2018 61.9% 13 9 2 16 25
16 April 2018 63.2% 3 2 2 3 7
23 April 2018 59% 14 13 6 11 28
30 April 2018 52.3% 10 5 1 6 11
7 May 2018 48.9% 7 4 0 5 6
14 May 2018 57.9% 5 3 1 1 9
21 May 2018 64.8% 6 2 1 6 12
28 May 2018 53.6% 19 10 2 7 25
4 June 2018
11 June 2018
18 June 2018

How users access the digital service

Which devices and browsers users are accessing the digital service

Devices

Desktop, mobile and tablet usage over the last 9 weeks.

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
Mon May 14 2018 00:00:00 GMT+0000,Mon May 21 2018 00:00:00 GMT+0000 44.4% 35.9% 19.7%
Mon May 21 2018 00:00:00 GMT+0000,Mon May 28 2018 00:00:00 GMT+0000 30.8% 48.9% 20.3%
Mon May 28 2018 00:00:00 GMT+0000,Mon June 04 2018 00:00:00 GMT+0000 26.9% 52.5% 20.6%
Mon June 04 2018 00:00:00 GMT+0000,Mon June 11 2018 00:00:00 GMT+0000 37.9% 43.3% 18.7%
Mon June 11 2018 00:00:00 GMT+0000,Mon June 18 2018 00:00:00 GMT+0000 40.7% 39.5% 19.8%
Mon June 18 2018 00:00:00 GMT+0000,Mon June 25 2018 00:00:00 GMT+0000 43.8% 37% 19.2%
Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
Mon Apr 23 2018 00:00:00 GMT+0000,Mon Apr 30 2018 00:00:00 GMT+0000 31.7% 47.4% 20.9%
Mon Apr 30 2018 00:00:00 GMT+0000,Mon May 07 2018 00:00:00 GMT+0000 33.5% 46.1% 20.4%
Mon May 07 2018 00:00:00 GMT+0000,Mon May 14 2018 00:00:00 GMT+0000 41.4% 38.5% 20.1%
Mon May 14 2018 00:00:00 GMT+0000,Mon May 21 2018 00:00:00 GMT+0000 44.4% 35.9% 19.7%
Mon May 21 2018 00:00:00 GMT+0000,Mon May 28 2018 00:00:00 GMT+0000 30.8% 48.9% 20.3%
Mon May 28 2018 00:00:00 GMT+0000,Mon June 04 2018 00:00:00 GMT+0000 26.9% 52.5% 20.6%
Mon June 04 2018 00:00:00 GMT+0000,Mon June 11 2018 00:00:00 GMT+0000 37.9% 43.3% 18.7%
Mon June 11 2018 00:00:00 GMT+0000,Mon June 18 2018 00:00:00 GMT+0000 40.7% 39.5% 19.8%
Mon June 18 2018 00:00:00 GMT+0000,Mon June 25 2018 00:00:00 GMT+0000 43.8% 37% 19.2%

Browsers

Browser usage over the last 9 weeks.

Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
Mon May 14 2018 00:00:00 GMT+0000,Mon May 21 2018 00:00:00 GMT+0000 38.8% 9.1% 0.1% 35.5% 4.6% 12%
Mon May 21 2018 00:00:00 GMT+0000,Mon May 28 2018 00:00:00 GMT+0000 36.7% 5.3% 0.1% 41.5% 3.5% 13%
Mon May 28 2018 00:00:00 GMT+0000,Mon June 04 2018 00:00:00 GMT+0000 35.6% 5% 0% 40.4% 3.1% 15.8%
Mon June 04 2018 00:00:00 GMT+0000,Mon June 11 2018 00:00:00 GMT+0000 37.3% 7.6% 0% 37.6% 4% 13.4%
Mon June 11 2018 00:00:00 GMT+0000,Mon June 18 2018 00:00:00 GMT+0000 37.1% 10.1% 0.1% 36.1% 4% 12.7%
Mon June 18 2018 00:00:00 GMT+0000,Mon June 25 2018 00:00:00 GMT+0000 37.5% 9.5% 0.2% 35.4% 4.6% 12.8%
Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
Mon Apr 23 2018 00:00:00 GMT+0000,Mon Apr 30 2018 00:00:00 GMT+0000 35.7% 5.7% 0% 40% 3.9% 14.7%
Mon Apr 30 2018 00:00:00 GMT+0000,Mon May 07 2018 00:00:00 GMT+0000 35.4% 7.4% 0% 39.7% 3.7% 13.9%
Mon May 07 2018 00:00:00 GMT+0000,Mon May 14 2018 00:00:00 GMT+0000 37.7% 7.8% 0.1% 38.1% 4.5% 11.8%
Mon May 14 2018 00:00:00 GMT+0000,Mon May 21 2018 00:00:00 GMT+0000 38.8% 9.1% 0.1% 35.5% 4.6% 12%
Mon May 21 2018 00:00:00 GMT+0000,Mon May 28 2018 00:00:00 GMT+0000 36.7% 5.3% 0.1% 41.5% 3.5% 13%
Mon May 28 2018 00:00:00 GMT+0000,Mon June 04 2018 00:00:00 GMT+0000 35.6% 5% 0% 40.4% 3.1% 15.8%
Mon June 04 2018 00:00:00 GMT+0000,Mon June 11 2018 00:00:00 GMT+0000 37.3% 7.6% 0% 37.6% 4% 13.4%
Mon June 11 2018 00:00:00 GMT+0000,Mon June 18 2018 00:00:00 GMT+0000 37.1% 10.1% 0.1% 36.1% 4% 12.7%
Mon June 18 2018 00:00:00 GMT+0000,Mon June 25 2018 00:00:00 GMT+0000 37.5% 9.5% 0.2% 35.4% 4.6% 12.8%

This dashboard reports on information provided to people at risk of flooding.

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