Dashboard Apprenticeships: applications

This dashboard shows information about how the Apprenticeships: applications service is currently performing.

Transactions per year

no data

Jan to Dec 2016

1.63m Oct 2015 to Sep 2016

Total cost

no data

Jan to Dec 2016

Cost per transaction

no data

Jan to Dec 2016

New service take-up

The proportion of activities completed using the new service compared to the old service

Digital take-up

The proportion of applications submitted online compared to over the phone

Completion rate

The proportion of submitted applications from those started

Registration confirmation rate

The proportion of users confirming their registration request

User help

Volume of user help queries handled by the Call Centre

New digital service

User satisfaction

Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'

9 to 15 Oct 201781.8%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
4 September 2017 85.5% 3 0 5 21 45
11 September 2017 89.4% 1 1 3 18 50
18 September 2017 79.8% 5 1 4 20 33
25 September 2017 81.3% 3 1 5 14 29
2 October 2017 86.6% 1 2 3 7 30
9 October 2017 81.8% 3 0 5 26 32
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
17 October 2016 81.1% 3 0 2 9 19
24 October 2016 83.1% 0 1 4 14 18
31 October 2016 83.9% 1 2 2 15 25
7 November 2016 86.8% 1 1 4 14 35
14 November 2016 77.4% 6 0 6 12 29
21 November 2016 82.1% 1 1 6 16 25
28 November 2016 84.9% 0 3 3 14 28
5 December 2016 87.5% 0 1 4 10 27
12 December 2016 92.5% 0 0 2 5 23
19 December 2016 90% 0 0 2 4 14
26 December 2016 93.2% 0 0 0 6 16
2 January 2017 84.7% 1 0 2 22 24
9 January 2017 87.1% 1 2 6 14 47
16 January 2017 86.4% 2 2 2 20 44
23 January 2017 85.1% 3 2 4 14 44
30 January 2017 84.6% 2 0 3 18 29
6 February 2017 84% 3 2 3 15 38
13 February 2017 76.5% 3 2 6 16 22
20 February 2017 76.2% 8 3 1 17 34
27 February 2017 84.9% 0 2 7 12 32
6 March 2017 83% 2 3 3 22 36
13 March 2017 87.8% 2 0 1 14 32
20 March 2017 80% 4 0 3 22 26
27 March 2017 89.4% 2 3 1 11 54
3 April 2017 86.3% 0 1 4 11 24
10 April 2017 79.9% 4 3 0 16 28
17 April 2017 86.7% 2 0 2 14 31
24 April 2017 77.6% 3 3 3 17 23
1 May 2017 81.7% 2 3 6 12 33
8 May 2017 88.5% 0 1 3 15 33
15 May 2017 84.6% 1 0 6 26 35
22 May 2017 86.7% 2 0 4 9 32
29 May 2017 88.4% 0 1 4 15 36
5 June 2017 85.9% 1 2 3 20 38
12 June 2017 83.9% 4 4 1 17 47
19 June 2017 91.1% 0 3 1 15 54
26 June 2017 77.6% 3 5 4 25 30
3 July 2017 88.1% 3 1 2 11 46
10 July 2017 91% 0 1 4 18 58
17 July 2017 77.3% 6 2 9 20 38
24 July 2017 84.6% 1 2 11 19 50
31 July 2017 85.6% 2 4 5 20 56
7 August 2017 81.6% 4 1 4 18 34
14 August 2017 87.4% 1 2 8 17 57
21 August 2017 83% 1 2 9 29 43
28 August 2017 86.8% 1 2 5 33 59
4 September 2017 85.5% 3 0 5 21 45
11 September 2017 89.4% 1 1 3 18 50
18 September 2017 79.8% 5 1 4 20 33
25 September 2017 81.3% 3 1 5 14 29
2 October 2017 86.6% 1 2 3 7 30
9 October 2017 81.8% 3 0 5 26 32

Apprenticeship service activity

User activity volumes for the new service over time

Apprenticeship applications

Date Click to sort View vacancy detail Click to sort Start application Click to sort Check application Click to sort Submit application Click to sort
4 to 10 September 2017
11 to 17 September 2017
18 to 24 September 2017
25 September to 1 October 2017
2 to 8 October 2017
9 to 15 October 2017
Date Click to sort View vacancy detail Click to sort Start application Click to sort Check application Click to sort Submit application Click to sort
8 to 14 December 2014 11,674 3,262 833 816
15 to 21 December 2014 23,710 6,876 2,030 1,990
22 to 28 December 2014 13,568 3,557 1,176 1,143
29 December 2014 to 4 January 2015 27,393 7,686 2,740 2,669
5 to 11 January 2015 61,529 18,259 6,159 6,006
12 to 18 January 2015 61,747 17,582 5,797 5,707
19 to 25 January 2015 76,609 21,083 7,134 6,903
26 January to 1 February 2015 75,655 22,540 7,775 7,519
2 to 8 February 2015 66,656 19,400 6,847 6,537
9 to 15 February 2015 65,561 19,204 6,983 6,777
16 to 22 February 2015 67,265 19,935 7,385 7,170
23 February to 1 March 2015 83,232 24,894 8,918 8,591
2 to 8 March 2015 83,407 24,850 9,087 8,807
9 to 15 March 2015 87,295 27,363 9,277 8,990
16 to 22 March 2015 81,736 25,791 9,022 8,742
23 to 29 March 2015 62,186 19,843 6,985 6,761
30 March to 5 April 2015 55,555 17,047 6,309 6,140
6 to 12 April 2015 54,542 16,813 5,939 5,811
13 to 19 April 2015 72,015 22,487 8,044 7,851
20 to 26 April 2015 69,347 21,159 7,718 7,515
27 April to 3 May 2015 89,794 28,062 10,550 10,326
4 to 10 May 2015 85,061 25,949 10,065 9,803
11 to 17 May 2015 88,527 26,749 9,962 9,697
18 to 24 May 2015 88,975 27,076 10,023 9,810
25 to 31 May 2015 83,398 27,957 10,532 10,293
1 to 7 June 2015 114,732 39,124 14,895 14,613
8 to 14 June 2015 187,607 50,812 19,029 18,648
15 to 21 June 2015 171,279 48,917 18,802 18,365
22 to 28 June 2015 167,833 50,315 19,708 19,337
29 June to 5 July 2015 149,375 44,883 17,914 17,554
6 to 12 July 2015 172,358 51,589 20,764 20,427
13 to 19 July 2015 163,234 50,014 20,493 20,197
20 to 26 July 2015 163,123 50,454 20,418 20,065
27 July to 2 August 2015 139,106 44,147 17,863 17,498
3 to 9 August 2015 147,753 43,682 18,820 18,545
10 to 16 August 2015 193,329 56,490 22,995 22,610
17 to 23 August 2015 198,895 59,398 24,208 23,602
24 to 30 August 2015 171,585 51,726 21,340 20,979
31 August to 6 September 2015 162,800 49,237 20,275 20,038
7 to 13 September 2015 167,532 48,800 20,270 20,066
14 to 20 September 2015 154,208 43,307 18,461 18,218
21 to 27 September 2015 129,704 36,581 14,810 14,508
28 September to 4 October 2015 140,141 39,052 16,496 16,259
5 to 11 October 2015 202,896 46,219 18,813 18,587
12 to 18 October 2015 225,783 47,856 19,447 19,130
19 to 25 October 2015 76,859 16,681 6,747 6,670
26 October to 1 November 2015 18,780 3,745 1,609 1,583
2 to 8 November 2015
9 to 15 November 2015
16 to 22 November 2015
23 to 29 November 2015
30 November to 6 December 2015
7 to 13 December 2015
14 to 20 December 2015
21 to 27 December 2015
28 December 2015 to 3 January 2016
4 to 10 January 2016
11 to 17 January 2016
18 to 24 January 2016
25 to 31 January 2016
1 to 7 February 2016
8 to 14 February 2016
15 to 21 February 2016
22 to 28 February 2016 43,466 10,654 4,018 3,968
29 February to 6 March 2016
7 to 13 March 2016
14 to 20 March 2016
21 to 27 March 2016
28 March to 3 April 2016
4 to 10 April 2016
11 to 17 April 2016
18 to 24 April 2016
25 April to 1 May 2016
2 to 8 May 2016
9 to 15 May 2016
16 to 22 May 2016
23 to 29 May 2016
30 May to 5 June 2016
6 to 12 June 2016
13 to 19 June 2016
20 to 26 June 2016
27 June to 3 July 2016
4 to 10 July 2016
11 to 17 July 2016
18 to 24 July 2016
25 to 31 July 2016 49,823 10,984 4,294 4,215
1 to 7 August 2016
8 to 14 August 2016
15 to 21 August 2016
22 to 28 August 2016
29 August to 4 September 2016
5 to 11 September 2016
12 to 18 September 2016
19 to 25 September 2016
26 September to 2 October 2016
3 to 9 October 2016 21,377 4,403 1,857 1,827
10 to 16 October 2016 22,507 4,566 1,834 1,787
17 to 23 October 2016 20,021 4,128 1,701 1,682
24 to 30 October 2016
31 October to 6 November 2016 20,478 4,341 1,767 1,732
7 to 13 November 2016 18,936 4,130 1,726 1,698
14 to 20 November 2016 18,205 3,897 1,605 1,583
21 to 27 November 2016
28 November to 4 December 2016
5 to 11 December 2016
12 to 18 December 2016
19 to 25 December 2016
26 December 2016 to 1 January 2017
2 to 8 January 2017
9 to 15 January 2017
16 to 22 January 2017
23 to 29 January 2017
30 January to 5 February 2017
6 to 12 February 2017
13 to 19 February 2017
20 to 26 February 2017
27 February to 5 March 2017
6 to 12 March 2017
13 to 19 March 2017
20 to 26 March 2017
27 March to 2 April 2017
3 to 9 April 2017
10 to 16 April 2017
17 to 23 April 2017
24 to 30 April 2017
1 to 7 May 2017
8 to 14 May 2017
15 to 21 May 2017
22 to 28 May 2017
29 May to 4 June 2017
5 to 11 June 2017
12 to 18 June 2017
19 to 25 June 2017
26 June to 2 July 2017
3 to 9 July 2017
10 to 16 July 2017
17 to 23 July 2017
24 to 30 July 2017
31 July to 6 August 2017
7 to 13 August 2017
14 to 20 August 2017
21 to 27 August 2017
28 August to 3 September 2017
4 to 10 September 2017
11 to 17 September 2017
18 to 24 September 2017
25 September to 1 October 2017
2 to 8 October 2017
9 to 15 October 2017

User login and registration

Date Click to sort Logins Click to sort Registrations Click to sort Registration confirmation Click to sort
4 to 10 September 2017
11 to 17 September 2017
18 to 24 September 2017
25 September to 1 October 2017
2 to 8 October 2017
9 to 15 October 2017
Date Click to sort Logins Click to sort Registrations Click to sort Registration confirmation Click to sort
8 to 14 December 2014 2,441 1,845 1,605
15 to 21 December 2014 5,580 3,588 3,094
22 to 28 December 2014 3,023 1,689 1,494
29 December 2014 to 4 January 2015 6,738 3,433 3,068
5 to 11 January 2015 17,336 8,141 7,183
12 to 18 January 2015 17,117 7,391 6,467
19 to 25 January 2015 19,999 8,755 7,737
26 January to 1 February 2015 22,382 9,089 7,939
2 to 8 February 2015 21,466 8,005 6,938
9 to 15 February 2015 21,083 7,614 6,584
16 to 22 February 2015 22,450 7,094 6,204
23 February to 1 March 2015 27,938 8,872 7,602
2 to 8 March 2015 28,788 8,914 7,596
9 to 15 March 2015 30,814 9,186 7,808
16 to 22 March 2015 29,736 8,360 7,117
23 to 29 March 2015 22,911 6,322 5,411
30 March to 5 April 2015 20,934 5,183 4,456
6 to 12 April 2015 19,643 4,730 4,045
13 to 19 April 2015 25,226 6,886 5,837
20 to 26 April 2015 23,980 6,699 5,709
27 April to 3 May 2015 32,294 8,709 7,381
4 to 10 May 2015 31,106 7,651 6,491
11 to 17 May 2015 32,245 7,565 6,450
18 to 24 May 2015 32,564 7,575 6,382
25 to 31 May 2015 31,865 8,134 7,023
1 to 7 June 2015 45,787 12,696 10,859
8 to 14 June 2015 55,041 16,113 13,690
15 to 21 June 2015 55,355 13,941 11,679
22 to 28 June 2015 60,350 13,315 11,352
29 June to 5 July 2015 59,670 13,975 11,113
6 to 12 July 2015 75,848 21,805 16,450
13 to 19 July 2015 73,949 19,181 14,450
20 to 26 July 2015 73,020 17,619 13,377
27 July to 2 August 2015 66,115 15,195 11,096
3 to 9 August 2015 68,446 15,110 11,166
10 to 16 August 2015 84,043 21,538 16,242
17 to 23 August 2015 90,838 20,903 15,404
24 to 30 August 2015 81,892 16,657 7,250
31 August to 6 September 2015 80,927 16,574 0
7 to 13 September 2015 82,287 17,298 0
14 to 20 September 2015 74,433 15,713 0
21 to 27 September 2015 60,880 12,585 0
28 September to 4 October 2015 65,549 14,845 0
5 to 11 October 2015 69,422 18,545 0
12 to 18 October 2015 68,197 18,746 1
19 to 25 October 2015 24,294 6,666 0
26 October to 1 November 2015 5,643 1,466 0
2 to 8 November 2015
9 to 15 November 2015
16 to 22 November 2015
23 to 29 November 2015
30 November to 6 December 2015
7 to 13 December 2015
14 to 20 December 2015
21 to 27 December 2015
28 December 2015 to 3 January 2016
4 to 10 January 2016
11 to 17 January 2016
18 to 24 January 2016
25 to 31 January 2016
1 to 7 February 2016
8 to 14 February 2016
15 to 21 February 2016
22 to 28 February 2016 15,892 3,897 0
29 February to 6 March 2016
7 to 13 March 2016
14 to 20 March 2016
21 to 27 March 2016
28 March to 3 April 2016
4 to 10 April 2016
11 to 17 April 2016
18 to 24 April 2016
25 April to 1 May 2016
2 to 8 May 2016
9 to 15 May 2016
16 to 22 May 2016
23 to 29 May 2016
30 May to 5 June 2016
6 to 12 June 2016
13 to 19 June 2016
20 to 26 June 2016
27 June to 3 July 2016
4 to 10 July 2016
11 to 17 July 2016
18 to 24 July 2016
25 to 31 July 2016 15,730 3,017 2,115
1 to 7 August 2016
8 to 14 August 2016
15 to 21 August 2016
22 to 28 August 2016
29 August to 4 September 2016
5 to 11 September 2016
12 to 18 September 2016
19 to 25 September 2016
26 September to 2 October 2016
3 to 9 October 2016 7,193 1,426 942
10 to 16 October 2016 7,010 1,422 990
17 to 23 October 2016 5,854 1,212 832
24 to 30 October 2016
31 October to 6 November 2016 6,532 1,409 983
7 to 13 November 2016 6,397 1,344 919
14 to 20 November 2016 6,235 1,339 941
21 to 27 November 2016
28 November to 4 December 2016
5 to 11 December 2016
12 to 18 December 2016
19 to 25 December 2016
26 December 2016 to 1 January 2017
2 to 8 January 2017
9 to 15 January 2017
16 to 22 January 2017
23 to 29 January 2017
30 January to 5 February 2017
6 to 12 February 2017
13 to 19 February 2017
20 to 26 February 2017
27 February to 5 March 2017
6 to 12 March 2017
13 to 19 March 2017
20 to 26 March 2017
27 March to 2 April 2017
3 to 9 April 2017
10 to 16 April 2017
17 to 23 April 2017
24 to 30 April 2017
1 to 7 May 2017
8 to 14 May 2017
15 to 21 May 2017
22 to 28 May 2017
29 May to 4 June 2017
5 to 11 June 2017
12 to 18 June 2017
19 to 25 June 2017
26 June to 2 July 2017
3 to 9 July 2017
10 to 16 July 2017
17 to 23 July 2017
24 to 30 July 2017
31 July to 6 August 2017
7 to 13 August 2017
14 to 20 August 2017
21 to 27 August 2017
28 August to 3 September 2017
4 to 10 September 2017
11 to 17 September 2017
18 to 24 September 2017
25 September to 1 October 2017
2 to 8 October 2017
9 to 15 October 2017

User metrics

How users access the service

The devices and browsers users access the service with

Service availability

Average time taken to load a page and proportion of time service is accessible to users

30 days

Page load time

15 Oct 20170.55s

Date Click to sort Page load time Click to sort Uptime Click to sort
10 October 2017 631ms 100%
11 October 2017 641ms 100%
12 October 2017 535ms 100%
13 October 2017 609ms 100%
14 October 2017 631ms 100%
15 October 2017 549ms 100%

Uptime

15 Oct 2017100%

Date Click to sort Page load time Click to sort Uptime Click to sort
10 October 2017 631ms 100%
11 October 2017 641ms 100%
12 October 2017 535ms 100%
13 October 2017 609ms 100%
14 October 2017 631ms 100%
15 October 2017 549ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
16 September 2017 1,038ms 100%
17 September 2017 916ms 100%
18 September 2017 844ms 100%
19 September 2017 844ms 100%
20 September 2017 822ms 100%
21 September 2017 1,154ms 100%
22 September 2017 774ms 100%
23 September 2017 845ms 100%
24 September 2017 677ms 100%
25 September 2017 697ms 100%
26 September 2017 729ms 100%
27 September 2017 646ms 100%
28 September 2017 685ms 100%
29 September 2017 622ms 100%
30 September 2017 624ms 100%
1 October 2017 736ms 100%
2 October 2017 868ms 100%
3 October 2017 680ms 100%
4 October 2017 623ms 100%
5 October 2017 605ms 100%
6 October 2017 620ms 100%
7 October 2017 585ms 100%
8 October 2017 584ms 100%
9 October 2017 632ms 100%
10 October 2017 631ms 100%
11 October 2017 641ms 100%
12 October 2017 535ms 100%
13 October 2017 609ms 100%
14 October 2017 631ms 100%
15 October 2017 549ms 100%

24 hours

Page load time

10:00pm, 16 Oct 20170.55s

Time Click to sort Page load time Click to sort Uptime Click to sort
5:00pm 539ms 100%
6:00pm 508ms 100%
7:00pm 545ms 100%
8:00pm 548ms 100%
9:00pm 513ms 100%
10:00pm 547ms 100%

Uptime

10:00pm, 16 Oct 2017100%

Time Click to sort Page load time Click to sort Uptime Click to sort
5:00pm 539ms 100%
6:00pm 508ms 100%
7:00pm 545ms 100%
8:00pm 548ms 100%
9:00pm 513ms 100%
10:00pm 547ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
11:00pm 541ms 100%
12:00am 592ms 100%
1:00am 495ms 100%
2:00am 501ms 100%
3:00am 478ms 100%
4:00am 525ms 100%
5:00am 500ms 100%
6:00am 490ms 100%
7:00am 519ms 100%
8:00am 536ms 100%
9:00am 582ms 100%
10:00am 705ms 100%
11:00am 544ms 100%
12:00pm 567ms 100%
1:00pm 1,477ms 100%
2:00pm 627ms 100%
3:00pm 547ms 100%
4:00pm 516ms 100%
5:00pm 539ms 100%
6:00pm 508ms 100%
7:00pm 545ms 100%
8:00pm 548ms 100%
9:00pm 513ms 100%
10:00pm 547ms 100%

Data for applications submitted to employers using the national online recruitment system for apprenticeships in England.

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