Dashboard Digital inclusion

This dashboard shows information about progress towards a digitally inclusive society. The datasets on this dashboard are collated from ​​ONS, Ofcom, Oxford Internet Institute​,​​ Doteveryone​ and BBC social surveys.​ (Note that the Oxford Internet Survey (OXIS) was last carried out in 2013)​.

Digital outcomes

People are being enabled to take advantage of digital technology

Access

People are gaining access to the internet

Household internet connection

% of households with an internet connection [Ofcom]

201686%

Date Click to sort Score Click to sort
2011 77%
2012 79%
2013 80%
2014 82%
2015 84%
2016 86%
Date Click to sort Score Click to sort
2011 77%
2012 79%
2013 80%
2014 82%
2015 84%
2016 86%

Internet on the go

% of adults accessing the internet 'on the go' using mobile phones and/or portable computers [ONS]

201675%

Date Click to sort Score Click to sort
2012 58%
2013 61%
2014 68%
2015 74%
2016 75%
Date Click to sort Score Click to sort
2012 58%
2013 61%
2014 68%
2015 74%
2016 75%

Intend to get access

% of non-internet users who intend to get access in next year or so [OXIS]

20139%

Date Click to sort Score Click to sort
2005 15%
2007 10%
2009 9%
2011 12%
2013 9%
Date Click to sort Score Click to sort
2005 15%
2007 10%
2009 9%
2011 12%
2013 9%

Internet use

People are making regular use of the internet

Go online daily

% of internet users who go online daily [Ofcom 2011 - 2013], % of internet users who go online daily or almost daily [ONS 201​4​​ onwards​)

201682%

Date Click to sort Score Click to sort
2011 72%
2012 75%
2013 79%
2014 76%
2015 78%
2016 82%
Date Click to sort Score Click to sort
2011 72%
2012 75%
2013 79%
2014 76%
2015 78%
2016 82%

Never used internet

% of adults who have never used the internet [ONS - Q1 data]

201610%

Date Click to sort Score Click to sort
2011 17%
2012 16%
2013 14%
2014 13%
2015 11%
2016 10%
Date Click to sort Score Click to sort
2011 17%
2012 16%
2013 14%
2014 13%
2015 11%
2016 10%

Skills and confidence

People are gaining skills and confidence to use the internet

Self-rated ability

% of internet users who rate their ability to use the internet as good or excellent [OXIS]

201374%

Date Click to sort Score Click to sort
2005 65%
2007 62%
2009 73%
2011 70%
2013 74%
Date Click to sort Score Click to sort
2005 65%
2007 62%
2009 73%
2011 70%
2013 74%

Basic digital skills

% of adults who have basic digital skills [Go ON UK/Ipsos Mori]

201577%

Date Click to sort Score Click to sort
2013 79%
2014 80%
2015 77%
Date Click to sort Score Click to sort
2013 79%
2014 80%
2015 77%

Breadth of internet use

% of internet users who say they only use websites they have used before [Ofcom]

201542%

Date Click to sort Score Click to sort
2010 28%
2011 25%
2012 25%
2013 34%
2014 30%
2015 42%
Date Click to sort Score Click to sort
2010 28%
2011 25%
2012 25%
2013 34%
2014 30%
2015 42%

Critical literacy

% of internet users who are aware that some websites listed by a search engine will be accurate or unbiased and some won't be [Ofcom]

201562%

Date Click to sort Score Click to sort
2010 50%
2011 57%
2012 60%
2013 59%
2014 60%
2015 62%
Date Click to sort Score Click to sort
2010 50%
2011 57%
2012 60%
2013 59%
2014 60%
2015 62%

Motivation

People are becoming motivated to use the internet

The internet makes life easier

% of internet users who agree that the internet makes life easier [OXIS]

201383%

Date Click to sort Score Click to sort
2007 83%
2009 91%
2011 88%
2013 83%
Date Click to sort Score Click to sort
2007 83%
2009 91%
2011 88%
2013 83%

The internet helps perform daily tasks better

% of non users who feel they could perform daily tasks better if they used the internet [OXIS]

20136%

The internet is for people like me

% of adults who agree that 'The internet is for people like me' [Ofcom]

201580%

Date Click to sort Score Click to sort
2010 65%
2011 69%
2012 70%
2013 72%
2014 80%
2015 80%
Date Click to sort Score Click to sort
2010 65%
2011 69%
2012 70%
2013 72%
2014 80%
2015 80%

Economic outcomes

Digital technology is improving people's economic and life chances

Employment

Digital technology is helping people to improve their employment prospects

Seek information about jobs online

% of internet users seeking information about jobs/work online [OXIS]

201350%

Date Click to sort Score Click to sort
2009 47%
2011 47%
2013 50%
Date Click to sort Score Click to sort
2009 47%
2011 47%
2013 50%

Job seeking online

% of internet users looking at job opportunities online (at least quarterly) [Ofcom]

201552%

Date Click to sort Score Click to sort
2010 33%
2011 34%
2012 34%
2013 29%
2014 36%
2015 52%
Date Click to sort Score Click to sort
2010 33%
2011 34%
2012 34%
2013 29%
2014 36%
2015 52%

Finding a job online

% of internet users/ex-users who report that they have found a job online [OXIS]

201325%

Date Click to sort Score Click to sort
2009 17%
2011 20%
2013 25%
Date Click to sort Score Click to sort
2009 17%
2011 20%
2013 25%

Education

Digital technology is enabling people to improve their level of educational attainment

Completing an online qualification

% of internet users doing an online course to achieve a qualification (at least quarterly) [Ofcom]​

20157%

Date Click to sort Score Click to sort
2010 9%
2011 8%
2012 8%
2013 9%
2014 13%
2015 7%
Date Click to sort Score Click to sort
2010 9%
2011 8%
2012 8%
2013 9%
2014 13%
2015 7%

Children going online at home

% of children aged 5-15 who go online at home using any device (2009-2013); % of children aged 5-15 who go online at home or elsewhere (2015 onwards) [Ofcom]​

201687%

Date Click to sort Score Click to sort
2011 84%
2012 83%
2013 84%
2014 87%
2015 87%
2016 87%
Date Click to sort Score Click to sort
2011 84%
2012 83%
2013 84%
2014 87%
2015 87%
2016 87%

Saving money

Digital technology is helping people to manage and save money

Comparing products online

% of internet users who compare products online [OXIS]

201385%

Date Click to sort Score Click to sort
2007 74%
2009 81%
2011 84%
2013 85%
Date Click to sort Score Click to sort
2007 74%
2009 81%
2011 84%
2013 85%

Online banking

% of internet users who use online bank services [OXIS]

201361%

Date Click to sort Score Click to sort
2005 45%
2007 53%
2009 55%
2011 60%
2013 61%
Date Click to sort Score Click to sort
2005 45%
2007 53%
2009 55%
2011 60%
2013 61%

Saving money online

% of internet users who report they have saved money [OXIS]

201373%

Date Click to sort Score Click to sort
2009 74%
2011 77%
2013 73%
Date Click to sort Score Click to sort
2009 74%
2011 77%
2013 73%

Paying bills online

% of internet users paying bills online [OXIS]

201357%

Date Click to sort Score Click to sort
2005 39%
2007 48%
2009 50%
2011 57%
2013 57%
Date Click to sort Score Click to sort
2005 39%
2007 48%
2009 50%
2011 57%
2013 57%

Creativity and entrepreneurialism

Digital technology is unlocking people’s creativity and entrepreneurialism. % of internet users confident to do creative things online such as making blogs, sharing photos or uploading videos [Ofcom]

201564%

Date Click to sort Score Click to sort
2010 67%
2011 69%
2012 71%
2013 72%
2014 59%
2015 64%
Date Click to sort Score Click to sort
2010 67%
2011 69%
2012 71%
2013 72%
2014 59%
2015 64%

Health & Social Outcomes

Digital technology is supporting health and social progress

Healthy lifestyles

Digital technology is enabling people to lead healthier lifestyles

Making online GP appointments

% of people making an online appointment with a doctor or other health practitioner [ONS]

201615%

Date Click to sort Score Click to sort
2012 10%
2014 10%
2016 15%
Date Click to sort Score Click to sort
2012 10%
2014 10%
2016 15%

Seeking health information online

% of internet users seeking health information online [OXIS]

201369%

Date Click to sort Score Click to sort
2005 37%
2007 68%
2009 68%
2011 71%
2013 69%
Date Click to sort Score Click to sort
2005 37%
2007 68%
2009 68%
2011 71%
2013 69%

Found information online to improve health

% of internet users who report that they have found information to improve their health [OXIS]

201342%

Date Click to sort Score Click to sort
2009 44%
2011 42%
2013 42%
Date Click to sort Score Click to sort
2009 44%
2011 42%
2013 42%

Communicating and connecting

Digital technology is enabling people to communicate and connect with others

Sending & receiving emails

% of internet users sending and receiving emails (at least quarterly) [Ofcom]

201593%

Date Click to sort Score Click to sort
2010 87%
2011 88%
2012 89%
2013 90%
2014 94%
2015 93%
Date Click to sort Score Click to sort
2010 87%
2011 88%
2012 89%
2013 90%
2014 94%
2015 93%

Online social networking

% of internet users looking at social networking sites/apps (at least quarterly) [Ofcom]

201573%

Date Click to sort Score Click to sort
2010 55%
2011 61%
2012 64%
2013 69%
2014 71%
2015 73%
Date Click to sort Score Click to sort
2010 55%
2011 61%
2012 64%
2013 69%
2014 71%
2015 73%

Online chatting & messaging

% of internet users using Instant Messaging services / online chat rooms (at least quarterly) [Ofcom]

201574%

Date Click to sort Score Click to sort
2010 38%
2011 38%
2012 36%
2013 64%
2014 69%
2015 74%
Date Click to sort Score Click to sort
2010 38%
2011 38%
2012 36%
2013 64%
2014 69%
2015 74%

Online voice/video calls

% of internet users making or receiving telephone or video calls using services like Skype or FaceTime (at least quarterly) [Ofcom]

201545%

Date Click to sort Score Click to sort
2010 15%
2011 20%
2012 26%
2013 26%
2014 42%
2015 45%
Date Click to sort Score Click to sort
2010 15%
2011 20%
2012 26%
2013 26%
2014 42%
2015 45%

Leisure and entertainment

Digital technology is enabling people in their leisure pursuits and entertainment

Finding leisure information

% of internet users finding information online for leisure time including cinema and live music (at least quarterly) [Ofcom]

201571%

Date Click to sort Score Click to sort
2011 57%
2012 60%
2013 53%
2014 69%
2015 71%
Date Click to sort Score Click to sort
2011 57%
2012 60%
2013 53%
2014 69%
2015 71%

Finding holiday information

% of internet users finding information online for booking holidays (at least quarterly) [Ofcom]

201536%

Date Click to sort Score Click to sort
2010 36%
2011 35%
2012 36%
2013 31%
2014 34%
2015 36%
Date Click to sort Score Click to sort
2010 36%
2011 35%
2012 36%
2013 31%
2014 34%
2015 36%

Downloading music

% of internet users who listen to or download music online (at least quarterly) [Ofcom]

201539%

Date Click to sort Score Click to sort
2010 41%
2011 40%
2012 44%
2013 39%
2014 48%
2015 39%
Date Click to sort Score Click to sort
2010 41%
2011 40%
2012 44%
2013 39%
2014 48%
2015 39%

Watching TV

% of internet users who watch online or download TV programmes or films (at least quarterly) [Ofcom]

201555%

Date Click to sort Score Click to sort
2010 31%
2011 35%
2012 40%
2013 40%
2014 47%
2015 55%
Date Click to sort Score Click to sort
2010 31%
2011 35%
2012 40%
2013 40%
2014 47%
2015 55%

Finding out about an event

% of internet users who have found out about an event online [OXIS]

201363%

Date Click to sort Score Click to sort
2009 62%
2011 65%
2013 63%
Date Click to sort Score Click to sort
2009 62%
2011 65%
2013 63%

Access to public services

Digital technology is making it easier for people to access public services through online service information and transactions

Central government services

% of internet users looking for information on central government services [OXIS]

201346%

Date Click to sort Score Click to sort
2005 21%
2007 26%
2009 33%
2011 40%
2013 46%
Date Click to sort Score Click to sort
2005 21%
2007 26%
2009 33%
2011 40%
2013 46%

Central government transactions

% of internet users paying a central government tax, TV licence fee, car tax disc [OXIS]

201345%

Date Click to sort Score Click to sort
2005 5%
2007 11%
2009 18%
2011 21%
2013 45%
Date Click to sort Score Click to sort
2005 5%
2007 11%
2009 18%
2011 21%
2013 45%

Local government services

% of internet users looking for information about local council services [OXIS]

201344%

Date Click to sort Score Click to sort
2005 19%
2007 29%
2009 34%
2011 38%
2013 44%
Date Click to sort Score Click to sort
2005 19%
2007 29%
2009 34%
2011 38%
2013 44%

Local government transactions

% of internet users paying a local council tax, fine or service [OXIS]

201331%

Date Click to sort Score Click to sort
2005 6%
2007 12%
2009 20%
2011 24%
2013 31%
Date Click to sort Score Click to sort
2005 6%
2007 12%
2009 20%
2011 24%
2013 31%

Democratic and civic participation

Digital technology is supporting greater democratic and civic participation

Contacting a local councillor/MP online

% of internet users contacting a local councillor / MP online (at least quarterly) [Ofcom]

20157%

Date Click to sort Score Click to sort
2011 3%
2012 5%
2013 4%
2014 6%
2015 7%
Date Click to sort Score Click to sort
2011 3%
2012 5%
2013 4%
2014 6%
2015 7%

Finding out about local news/events

% of internet users finding out about news/events in local area or community [Ofcom]

201557%

Date Click to sort Score Click to sort
2012 41%
2013 32%
2014 48%
2015 57%
Date Click to sort Score Click to sort
2012 41%
2013 32%
2014 48%
2015 57%

Finding information that helps form an opinion

% of internet users finding information that helps me form an opinion [OXIS]

This dashboard shows information about progress towards a digitally inclusive society. The datasets on this dashboard are collated from ​​ONS, Ofcom, Oxford Internet Institute​,​​ Doteveryone​ and BBC social surveys.​ (Note that the Oxford Internet Survey (OXIS) was last carried out in 2013)​.

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