Dashboard Practical driving test: changes to bookings

This dashboard shows information about how the Practical driving test: changes to bookings service is currently performing.

Transactions per year

1.49m

Oct 2016 to Sep 2017

−2.92% July 2016 to June 2017

Total cost

£802k

Oct 2016 to Sep 2017

−2.92% July 2016 to June 2017

Cost per transaction

£0.54

Oct 2016 to Sep 2017

0% July 2016 to June 2017

Public changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort Online Click to sort Telephone Click to sort
1 to 7 October 2018 22,078 748
8 to 14 October 2018 21,899 665
15 to 21 October 2018 19,783 839
22 to 28 October 2018 20,451 745
29 October to 4 November 2018 19,353 723
5 to 11 November 2018 21,810 851
Date Click to sort Online Click to sort Telephone Click to sort
13 to 19 November 2017 26,349 836
20 to 26 November 2017 28,555 794
27 November to 3 December 2017 25,169 622
4 to 10 December 2017 23,468 939
11 to 17 December 2017 19,729 747
18 to 24 December 2017 20,242 1,335
25 to 31 December 2017 14,927 394
1 to 7 January 2018 24,169 799
8 to 14 January 2018 25,356 1,060
15 to 21 January 2018 23,987 764
22 to 28 January 2018 23,008 1,137
29 January to 4 February 2018 21,728 791
5 to 11 February 2018 20,683 780
12 to 18 February 2018 21,355 781
19 to 25 February 2018 26,501 823
26 February to 4 March 2018 25,784 -169
5 to 11 March 2018 28,380 4,958
12 to 18 March 2018 25,426 1,870
19 to 25 March 2018 26,063 1,048
26 March to 1 April 2018 18,805 692
2 to 8 April 2018 21,093 796
9 to 15 April 2018 22,754 956
16 to 22 April 2018 23,709 850
23 to 29 April 2018 23,198 952
30 April to 6 May 2018 21,785 677
7 to 13 May 2018 22,475 655
14 to 20 May 2018 22,684 850
21 to 27 May 2018 21,645 744
28 May to 3 June 2018 20,885 571
4 to 10 June 2018 22,929 730
11 to 17 June 2018 23,280 744
18 to 24 June 2018 23,158 774
25 June to 1 July 2018 20,841 784
2 to 8 July 2018 23,550 917
9 to 15 July 2018 21,787 799
16 to 22 July 2018 22,735 876
23 to 29 July 2018 22,211 746
30 July to 5 August 2018 21,112 823
6 to 12 August 2018 21,478 789
13 to 19 August 2018 22,503 723
20 to 26 August 2018 19,151 932
27 August to 2 September 2018 21,073 515
3 to 9 September 2018 23,485 788
10 to 16 September 2018 22,892 810
17 to 23 September 2018 21,529 661
24 to 30 September 2018 21,579 765
1 to 7 October 2018 22,078 748
8 to 14 October 2018 21,899 665
15 to 21 October 2018 19,783 839
22 to 28 October 2018 20,451 745
29 October to 4 November 2018 19,353 723
5 to 11 November 2018 21,810 851

Digital take-up

5 to 11 Nov 201896.2%
Date Click to sort Completion percentage Click to sort
1 to 7 October 2018 96.7%
8 to 14 October 2018 97.1%
15 to 21 October 2018 95.9%
22 to 28 October 2018 96.5%
29 October to 4 November 2018 96.4%
5 to 11 November 2018 96.2%
Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 92.5%
11 to 17 March 2013 92.6%
18 to 24 March 2013 93.8%
25 to 31 March 2013 93.4%
1 to 7 April 2013 91.2%
8 to 14 April 2013 93.5%
15 to 21 April 2013 92.9%
22 to 28 April 2013 93.4%
29 April to 5 May 2013 94.3%
6 to 12 May 2013 94.4%
13 to 19 May 2013 93.9%
20 to 26 May 2013 94%
27 May to 2 June 2013 95.1%
3 to 9 June 2013 94.2%
10 to 16 June 2013 94.2%
17 to 23 June 2013 94.8%
24 to 30 June 2013 94.1%
1 to 7 July 2013 94.3%
8 to 14 July 2013 94.1%
15 to 21 July 2013 94.8%
22 to 28 July 2013 94.6%
29 July to 4 August 2013 95.4%
5 to 11 August 2013 94.7%
12 to 18 August 2013 95.2%
19 to 25 August 2013 94.9%
26 August to 1 September 2013 96.2%
2 to 8 September 2013 95.3%
9 to 15 September 2013 95.6%
16 to 22 September 2013 96.1%
23 to 29 September 2013 95.8%
30 September to 6 October 2013 95.8%
7 to 13 October 2013 96.2%
14 to 20 October 2013 96.2%
21 to 27 October 2013 95.8%
28 October to 3 November 2013 96.9%
4 to 10 November 2013 96.7%
11 to 17 November 2013 96.2%
18 to 24 November 2013 96.4%
25 November to 1 December 2013 95.6%
2 to 8 December 2013 96.6%
9 to 15 December 2013 95.9%
16 to 22 December 2013 95%
23 to 29 December 2013 98.7%
30 December 2013 to 5 January 2014 96.5%
6 to 12 January 2014 96%
13 to 19 January 2014 94.7%
20 to 26 January 2014 95.6%
27 January to 2 February 2014 96%
3 to 9 February 2014 96.3%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96%
24 February to 2 March 2014 95.9%
3 to 9 March 2014 96.6%
10 to 16 March 2014 96.1%
17 to 23 March 2014 96%
24 to 30 March 2014 95.9%
31 March to 6 April 2014 96.8%
7 to 13 April 2014 96.5%
14 to 20 April 2014 96.1%
21 to 27 April 2014 96.6%
28 April to 4 May 2014 96.6%
5 to 11 May 2014 97%
12 to 18 May 2014 96.2%
19 to 25 May 2014 96.2%
26 May to 1 June 2014 97%
2 to 8 June 2014 97%
9 to 15 June 2014 97.1%
16 to 22 June 2014 96.2%
23 to 29 June 2014 96.4%
30 June to 6 July 2014 96.7%
7 to 13 July 2014 97.6%
14 to 20 July 2014 96.7%
21 to 27 July 2014 96.8%
28 July to 3 August 2014 96.9%
4 to 10 August 2014 96.5%
11 to 17 August 2014 97.3%
18 to 24 August 2014 96.9%
25 to 31 August 2014 97.9%
1 to 7 September 2014 97.6%
8 to 14 September 2014 98.1%
15 to 21 September 2014 97.3%
22 to 28 September 2014 97.4%
29 September to 5 October 2014 97.7%
6 to 12 October 2014 97.7%
13 to 19 October 2014 97.9%
20 to 26 October 2014 97.9%
27 October to 2 November 2014 97.3%
3 to 9 November 2014 97.4%
10 to 16 November 2014 97%
17 to 23 November 2014 96.8%
24 to 30 November 2014 97%
1 to 7 December 2014 97.3%
8 to 14 December 2014 97.1%
15 to 21 December 2014 95.8%
22 to 28 December 2014 95.6%
29 December 2014 to 4 January 2015 98.2%
5 to 11 January 2015 96.6%
12 to 18 January 2015 97.2%
19 to 25 January 2015 96%
26 January to 1 February 2015 97.7%
2 to 8 February 2015 96.1%
9 to 15 February 2015 96.7%
16 to 22 February 2015 96.6%
23 February to 1 March 2015 97.1%
2 to 8 March 2015 97.4%
9 to 15 March 2015 97.2%
16 to 22 March 2015 97.1%
23 to 29 March 2015 97.2%
30 March to 5 April 2015 98.4%
6 to 12 April 2015 97.9%
13 to 19 April 2015 97.2%
20 to 26 April 2015 97.1%
27 April to 3 May 2015 96.8%
4 to 10 May 2015 97.8%
11 to 17 May 2015 97.1%
18 to 24 May 2015 97.1%
25 to 31 May 2015 97.8%
1 to 7 June 2015 97.2%
8 to 14 June 2015 96.9%
15 to 21 June 2015 97.2%
22 to 28 June 2015 96.9%
29 June to 5 July 2015 96.4%
6 to 12 July 2015 96.6%
13 to 19 July 2015 95.9%
20 to 26 July 2015 96.5%
27 July to 2 August 2015 96.6%
3 to 9 August 2015 96.3%
10 to 16 August 2015 97.2%
17 to 23 August 2015 96.8%
24 to 30 August 2015 96.9%
31 August to 6 September 2015 97.4%
7 to 13 September 2015 96.3%
14 to 20 September 2015 96.6%
21 to 27 September 2015 96.9%
28 September to 4 October 2015 96.7%
5 to 11 October 2015 97%
12 to 18 October 2015 96.6%
19 to 25 October 2015 97.1%
26 October to 1 November 2015 97%
2 to 8 November 2015 97.4%
16 to 22 November 2015 99.4%
23 to 29 November 2015 94.2%
30 November to 6 December 2015 96.9%
7 to 13 December 2015 96.4%
14 to 20 December 2015 96.2%
21 to 27 December 2015 96.2%
28 December 2015 to 3 January 2016 98%
4 to 10 January 2016 96.9%
11 to 17 January 2016 96.9%
18 to 24 January 2016 96.7%
25 to 31 January 2016 97.1%
1 to 7 February 2016 97%
8 to 14 February 2016 96.5%
15 to 21 February 2016 96.5%
22 to 28 February 2016 97.2%
7 to 13 March 2016 97.3%
14 to 20 March 2016 96.1%
21 to 27 March 2016 97%
28 March to 3 April 2016 96.7%
4 to 10 April 2016 96.6%
11 to 17 April 2016 96.8%
18 to 24 April 2016 96.9%
25 April to 1 May 2016 97.1%
2 to 8 May 2016 97.2%
9 to 15 May 2016 96.4%
16 to 22 May 2016 96.8%
23 to 29 May 2016 95.8%
30 May to 5 June 2016 96.6%
6 to 12 June 2016 96.1%
13 to 19 June 2016 96.3%
20 to 26 June 2016 96.2%
27 June to 3 July 2016 96.3%
4 to 10 July 2016 96.3%
11 to 17 July 2016 96.2%
18 to 24 July 2016 96.2%
25 to 31 July 2016 97%
1 to 7 August 2016 96.3%
8 to 14 August 2016 96.9%
22 to 28 August 2016 96.6%
29 August to 4 September 2016 98%
5 to 11 September 2016 96.6%
12 to 18 September 2016 97.2%
19 to 25 September 2016 97.2%
26 September to 2 October 2016 96.2%
3 to 9 October 2016 97%
10 to 16 October 2016 97%
17 to 23 October 2016 96.9%
24 to 30 October 2016 97%
31 October to 6 November 2016 97.5%
7 to 13 November 2016 96.9%
14 to 20 November 2016 96.9%
21 to 27 November 2016 97.1%
28 November to 4 December 2016 96.8%
5 to 11 December 2016 96.9%
12 to 18 December 2016 96.7%
19 to 25 December 2016 96.6%
26 December 2016 to 1 January 2017 98.1%
2 to 8 January 2017 96.7%
9 to 15 January 2017 95.9%
16 to 22 January 2017 96.6%
23 to 29 January 2017 96.5%
30 January to 5 February 2017 96.6%
6 to 12 February 2017 96.2%
13 to 19 February 2017 96.6%
20 to 26 February 2017 97.4%
27 February to 5 March 2017 96.4%
6 to 12 March 2017 96.1%
13 to 19 March 2017 96%
20 to 26 March 2017 96.8%
27 March to 2 April 2017 97.3%
3 to 9 April 2017 97.1%
10 to 16 April 2017 97.5%
17 to 23 April 2017 97.6%
24 to 30 April 2017 96.9%
1 to 7 May 2017 97%
8 to 14 May 2017 97%
15 to 21 May 2017 97.3%
22 to 28 May 2017 96.8%
29 May to 4 June 2017 97.3%
5 to 11 June 2017 96.7%
12 to 18 June 2017 96.9%
19 to 25 June 2017 96.8%
26 June to 2 July 2017 97%
3 to 9 July 2017 97.4%
10 to 16 July 2017 96.9%
17 to 23 July 2017 97%
24 to 30 July 2017 97%
31 July to 6 August 2017 97%
7 to 13 August 2017 97.5%
14 to 20 August 2017 97.5%
21 to 27 August 2017 96.8%
28 August to 3 September 2017 97%
4 to 10 September 2017 97.3%
11 to 17 September 2017 97.2%
18 to 24 September 2017 96.2%
25 September to 1 October 2017 96.7%
2 to 8 October 2017 97.5%
16 to 22 October 2017 96.8%
23 to 29 October 2017 96.5%
30 October to 5 November 2017 97%
6 to 12 November 2017 96.2%
13 to 19 November 2017 96.9%
20 to 26 November 2017 97.3%
27 November to 3 December 2017 97.6%
4 to 10 December 2017 96.2%
11 to 17 December 2017 96.4%
18 to 24 December 2017 93.8%
25 to 31 December 2017 97.4%
1 to 7 January 2018 96.8%
8 to 14 January 2018 96%
15 to 21 January 2018 96.9%
22 to 28 January 2018 95.3%
29 January to 4 February 2018 96.5%
5 to 11 February 2018 96.4%
12 to 18 February 2018 96.5%
19 to 25 February 2018 97%
26 February to 4 March 2018 100.7%
5 to 11 March 2018 85.1%
12 to 18 March 2018 93.1%
19 to 25 March 2018 96.1%
26 March to 1 April 2018 96.5%
2 to 8 April 2018 96.4%
9 to 15 April 2018 96%
16 to 22 April 2018 96.5%
23 to 29 April 2018 96.1%
30 April to 6 May 2018 97%
7 to 13 May 2018 97.2%
14 to 20 May 2018 96.4%
21 to 27 May 2018 96.7%
28 May to 3 June 2018 97.3%
4 to 10 June 2018 96.9%
11 to 17 June 2018 96.9%
18 to 24 June 2018 96.8%
25 June to 1 July 2018 96.4%
2 to 8 July 2018 96.3%
9 to 15 July 2018 96.5%
16 to 22 July 2018 96.3%
23 to 29 July 2018 96.8%
30 July to 5 August 2018 96.2%
6 to 12 August 2018 96.5%
13 to 19 August 2018 96.9%
20 to 26 August 2018 95.4%
27 August to 2 September 2018 97.6%
3 to 9 September 2018 96.8%
10 to 16 September 2018 96.6%
17 to 23 September 2018 97%
24 to 30 September 2018 96.6%
1 to 7 October 2018 96.7%
8 to 14 October 2018 97.1%
15 to 21 October 2018 95.9%
22 to 28 October 2018 96.5%
29 October to 4 November 2018 96.4%
5 to 11 November 2018 96.2%

Business changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort Online Click to sort Telephone Click to sort
1 to 7 October 2018 3,550 192
8 to 14 October 2018 3,490 236
15 to 21 October 2018 3,314 192
22 to 28 October 2018 3,294 260
29 October to 4 November 2018 3,291 157
5 to 11 November 2018 3,530 222
Date Click to sort Online Click to sort Telephone Click to sort
13 to 19 November 2017 3,512 240
20 to 26 November 2017 3,792 296
27 November to 3 December 2017 3,832 599
4 to 10 December 2017 4,147 766
11 to 17 December 2017 3,499 1,716
18 to 24 December 2017 3,474 662
25 to 31 December 2017 1,986 323
1 to 7 January 2018 3,530 320
8 to 14 January 2018 3,930 442
15 to 21 January 2018 3,633 621
22 to 28 January 2018 3,930 454
29 January to 4 February 2018 3,381 323
5 to 11 February 2018 3,289 496
12 to 18 February 2018 3,596 550
19 to 25 February 2018 3,853 315
26 February to 4 March 2018 4,085 2,083
5 to 11 March 2018 4,331 1,843
12 to 18 March 2018 3,774 705
19 to 25 March 2018 3,928 575
26 March to 1 April 2018 3,190 369
2 to 8 April 2018 3,463 209
9 to 15 April 2018 3,663 228
16 to 22 April 2018 3,544 174
23 to 29 April 2018 3,690 252
30 April to 6 May 2018 3,458 238
7 to 13 May 2018 3,353 184
14 to 20 May 2018 3,368 208
21 to 27 May 2018 3,577 238
28 May to 3 June 2018 3,027 186
4 to 10 June 2018 3,379 209
11 to 17 June 2018 3,594 295
18 to 24 June 2018 3,947 153
25 June to 1 July 2018 3,441 136
2 to 8 July 2018 3,651 159
9 to 15 July 2018 3,317 165
16 to 22 July 2018 3,443 228
23 to 29 July 2018 3,418 148
30 July to 5 August 2018 3,354 191
6 to 12 August 2018 3,276 216
13 to 19 August 2018 3,494 203
20 to 26 August 2018 3,203 193
27 August to 2 September 2018 3,080 154
3 to 9 September 2018 3,635 194
10 to 16 September 2018 3,548 200
17 to 23 September 2018 3,549 411
24 to 30 September 2018 3,495 218
1 to 7 October 2018 3,550 192
8 to 14 October 2018 3,490 236
15 to 21 October 2018 3,314 192
22 to 28 October 2018 3,294 260
29 October to 4 November 2018 3,291 157
5 to 11 November 2018 3,530 222

Business digital take-up

Practical driving test changes and cancellations online and by telephone

5 to 11 Nov 201894.1%
Date Click to sort Digital take-up Click to sort
1 to 7 October 2018 94.9%
8 to 14 October 2018 93.7%
15 to 21 October 2018 94.5%
22 to 28 October 2018 92.7%
29 October to 4 November 2018 95.4%
5 to 11 November 2018 94.1%
Date Click to sort Digital take-up Click to sort
13 to 19 November 2017 93.6%
20 to 26 November 2017 92.8%
27 November to 3 December 2017 86.5%
4 to 10 December 2017 84.4%
11 to 17 December 2017 67.1%
18 to 24 December 2017 84%
25 to 31 December 2017 86%
1 to 7 January 2018 91.7%
8 to 14 January 2018 89.9%
15 to 21 January 2018 85.4%
22 to 28 January 2018 89.6%
29 January to 4 February 2018 91.3%
5 to 11 February 2018 86.9%
12 to 18 February 2018 86.7%
19 to 25 February 2018 92.4%
26 February to 4 March 2018 66.2%
5 to 11 March 2018 70.1%
12 to 18 March 2018 84.3%
19 to 25 March 2018 87.2%
26 March to 1 April 2018 89.6%
2 to 8 April 2018 94.3%
9 to 15 April 2018 94.1%
16 to 22 April 2018 95.3%
23 to 29 April 2018 93.6%
30 April to 6 May 2018 93.6%
7 to 13 May 2018 94.8%
14 to 20 May 2018 94.2%
21 to 27 May 2018 93.8%
28 May to 3 June 2018 94.2%
4 to 10 June 2018 94.2%
11 to 17 June 2018 92.4%
18 to 24 June 2018 96.3%
25 June to 1 July 2018 96.2%
2 to 8 July 2018 95.8%
9 to 15 July 2018 95.3%
16 to 22 July 2018 93.8%
23 to 29 July 2018 95.8%
30 July to 5 August 2018 94.6%
6 to 12 August 2018 93.8%
13 to 19 August 2018 94.5%
20 to 26 August 2018 94.3%
27 August to 2 September 2018 95.2%
3 to 9 September 2018 94.9%
10 to 16 September 2018 94.7%
17 to 23 September 2018 89.6%
24 to 30 September 2018 94.1%
1 to 7 October 2018 94.9%
8 to 14 October 2018 93.7%
15 to 21 October 2018 94.5%
22 to 28 October 2018 92.7%
29 October to 4 November 2018 95.4%
5 to 11 November 2018 94.1%

Public digital service

Performance metrics for the public facing change/cancellation service

User satisfaction

Average score of satisfied responses

5 to 11 Nov 201890.2%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 October 2018 87.2% 17 3 18 79 259
8 October 2018 88.9% 14 6 15 71 288
15 October 2018 90.7% 7 1 11 78 256
22 October 2018 88.1% 13 4 13 76 243
29 October 2018 89% 10 5 9 74 237
5 November 2018 90.2% 12 3 10 74 286
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
13 November 2017 87.9% 24 6 29 92 393
20 November 2017 88.7% 18 14 22 117 440
27 November 2017 87.6% 19 10 18 110 351
4 December 2017 87.3% 20 15 12 105 349
11 December 2017 85.1% 24 15 19 114 319
18 December 2017 84.7% 21 10 20 103 267
25 December 2017 87.6% 11 3 9 88 209
1 January 2018 88.8% 13 11 17 118 371
8 January 2018 88.8% 18 8 20 127 415
15 January 2018 87.3% 19 10 20 136 369
22 January 2018 89.2% 15 12 16 103 389
29 January 2018 86.1% 29 6 14 111 330
5 February 2018 87.4% 14 11 23 111 328
12 February 2018 86.2% 17 11 21 105 294
19 February 2018 89.9% 11 6 15 131 389
26 February 2018 89.7% 8 5 25 116 361
5 March 2018 88.9% 17 5 20 108 371
12 March 2018 87.8% 20 3 22 111 343
19 March 2018 88.3% 15 6 31 89 350
26 March 2018 89.1% 13 7 9 62 260
2 April 2018 89.6% 9 4 23 78 298
9 April 2018 89.4% 11 8 12 95 314
16 April 2018 89.8% 11 6 12 95 319
23 April 2018 89.4% 8 7 14 102 302
30 April 2018 90.1% 13 4 9 69 285
7 May 2018 88.7% 18 2 16 86 312
14 May 2018 89% 10 6 24 95 320
21 May 2018 90.4% 10 6 12 93 335
28 May 2018 88.7% 15 5 19 87 318
4 June 2018 88.2% 16 7 15 97 313
11 June 2018 89.4% 13 2 11 108 308
18 June 2018 87.9% 17 5 18 96 308
25 June 2018 87.8% 11 9 16 97 278
2 July 2018 88.5% 16 6 15 70 289
9 July 2018 89.8% 9 4 20 76 294
16 July 2018 88.3% 13 8 17 81 290
23 July 2018 88.3% 9 10 15 81 264
30 July 2018 85.7% 17 7 22 87 252
6 August 2018 89.4% 8 7 17 91 298
13 August 2018 90.2% 11 10 10 64 310
20 August 2018 89.8% 10 3 11 72 255
27 August 2018 90.3% 10 5 8 75 277
3 September 2018 89.6% 8 6 17 79 282
10 September 2018 89.3% 21 2 13 76 335
17 September 2018 89% 13 3 15 88 288
24 September 2018 87.6% 19 9 11 83 297
1 October 2018 87.2% 17 3 18 79 259
8 October 2018 88.9% 14 6 15 71 288
15 October 2018 90.7% 7 1 11 78 256
22 October 2018 88.1% 13 4 13 76 243
29 October 2018 89% 10 5 9 74 237
5 November 2018 90.2% 12 3 10 74 286

Average time to complete a booking change

5 to 11 Nov 201812m 13s
Date Click to sort Average session time Click to sort
1 to 7 October 2018 11m 11s
8 to 14 October 2018 10m 49s
15 to 21 October 2018 11m 15s
22 to 28 October 2018 11m 12s
29 October to 4 November 2018 11m 46s
5 to 11 November 2018 12m 13s
Date Click to sort Average session time Click to sort
13 to 19 November 2017 15m 32s
20 to 26 November 2017 15m 25s
27 November to 3 December 2017 14m 54s
4 to 10 December 2017 14m 35s
11 to 17 December 2017 14m 13s
18 to 24 December 2017 13m 48s
25 to 31 December 2017 13m 31s
1 to 7 January 2018 13m 22s
8 to 14 January 2018 13m 1s
15 to 21 January 2018 12m 54s
22 to 28 January 2018 12m 48s
29 January to 4 February 2018 12m 54s
5 to 11 February 2018 12m 56s
12 to 18 February 2018 12m 57s
19 to 25 February 2018 12m 29s
26 February to 4 March 2018 12m 47s
5 to 11 March 2018 12m 44s
12 to 18 March 2018 12m 30s
19 to 25 March 2018 12m 53s
26 March to 1 April 2018 12m 26s
2 to 8 April 2018 12m 21s
9 to 15 April 2018 12m 41s
16 to 22 April 2018 12m 27s
23 to 29 April 2018 12m 32s
30 April to 6 May 2018 12m 37s
7 to 13 May 2018 12m 16s
14 to 20 May 2018 12m 44s
21 to 27 May 2018 12m 50s
28 May to 3 June 2018 12m 52s
4 to 10 June 2018 12m 43s
11 to 17 June 2018 12m 46s
18 to 24 June 2018 12m 42s
25 June to 1 July 2018 12m 53s
2 to 8 July 2018 12m 29s
9 to 15 July 2018 12m 2s
16 to 22 July 2018 11m 57s
23 to 29 July 2018 11m 58s
30 July to 5 August 2018 11m 51s
6 to 12 August 2018 12m 8s
13 to 19 August 2018 12m 2s
20 to 26 August 2018 11m 44s
27 August to 2 September 2018 11m 13s
3 to 9 September 2018 11m 29s
10 to 16 September 2018 11m 23s
17 to 23 September 2018 11m 14s
24 to 30 September 2018 10m 45s
1 to 7 October 2018 11m 11s
8 to 14 October 2018 10m 49s
15 to 21 October 2018 11m 15s
22 to 28 October 2018 11m 12s
29 October to 4 November 2018 11m 46s
5 to 11 November 2018 12m 13s

Average time to complete a booking cancellation

5 to 11 Nov 20185m 53s
Date Click to sort Average session time Click to sort
1 to 7 October 2018 6m 25s
8 to 14 October 2018 6m 13s
15 to 21 October 2018 5m 42s
22 to 28 October 2018 6m 1s
29 October to 4 November 2018 5m 41s
5 to 11 November 2018 5m 53s
Date Click to sort Average session time Click to sort
13 to 19 November 2017 6m 39s
20 to 26 November 2017 7m 10s
27 November to 3 December 2017 6m 48s
4 to 10 December 2017 6m 47s
11 to 17 December 2017 6m 36s
18 to 24 December 2017 6m 28s
25 to 31 December 2017 6m 4s
1 to 7 January 2018 6m 13s
8 to 14 January 2018 6m 2s
15 to 21 January 2018 6m 37s
22 to 28 January 2018 6m 18s
29 January to 4 February 2018 6m 27s
5 to 11 February 2018 6m 60s
12 to 18 February 2018 6m 40s
19 to 25 February 2018 6m 22s
26 February to 4 March 2018 6m 37s
5 to 11 March 2018 6m 26s
12 to 18 March 2018 5m 48s
19 to 25 March 2018 6m 15s
26 March to 1 April 2018 5m 39s
2 to 8 April 2018 6m 8s
9 to 15 April 2018 6m 13s
16 to 22 April 2018 5m 37s
23 to 29 April 2018 5m 40s
30 April to 6 May 2018 6m 1s
7 to 13 May 2018 6m 12s
14 to 20 May 2018 5m 52s
21 to 27 May 2018 6m 18s
28 May to 3 June 2018 6m 2s
4 to 10 June 2018 6m 8s
11 to 17 June 2018 6m 21s
18 to 24 June 2018 5m 56s
25 June to 1 July 2018 6m 13s
2 to 8 July 2018 6m 3s
9 to 15 July 2018 5m 29s
16 to 22 July 2018 5m 44s
23 to 29 July 2018 6m 11s
30 July to 5 August 2018 5m 58s
6 to 12 August 2018 5m 54s
13 to 19 August 2018 6m 11s
20 to 26 August 2018 5m 54s
27 August to 2 September 2018 5m 23s
3 to 9 September 2018 5m 22s
10 to 16 September 2018 6m 29s
17 to 23 September 2018 5m 45s
24 to 30 September 2018 6m 15s
1 to 7 October 2018 6m 25s
8 to 14 October 2018 6m 13s
15 to 21 October 2018 5m 42s
22 to 28 October 2018 6m 1s
29 October to 4 November 2018 5m 41s
5 to 11 November 2018 5m 53s

Completion rate

5 to 11 Nov 20184.2%
Date Click to sort Completion rate Click to sort
1 to 7 October 2018 4.1%
8 to 14 October 2018 4.3%
15 to 21 October 2018 4%
22 to 28 October 2018 4.3%
29 October to 4 November 2018 3.9%
5 to 11 November 2018 4.2%
Date Click to sort Completion rate Click to sort
13 to 19 November 2017 3.6%
20 to 26 November 2017 4.2%
27 November to 3 December 2017 5.1%
4 to 10 December 2017 6.1%
11 to 17 December 2017 4.8%
18 to 24 December 2017 3.9%
25 to 31 December 2017 3.3%
1 to 7 January 2018 5.4%
8 to 14 January 2018 5.4%
15 to 21 January 2018 4.9%
22 to 28 January 2018 5%
29 January to 4 February 2018 4.3%
5 to 11 February 2018 4.6%
12 to 18 February 2018 5.3%
19 to 25 February 2018 8.3%
26 February to 4 March 2018 6.4%
5 to 11 March 2018 6.5%
12 to 18 March 2018 5.6%
19 to 25 March 2018 6%
26 March to 1 April 2018 4.5%
2 to 8 April 2018 5.4%
9 to 15 April 2018 5.7%
16 to 22 April 2018 5.6%
23 to 29 April 2018 5.2%
30 April to 6 May 2018 4.9%
7 to 13 May 2018 5.2%
14 to 20 May 2018 5.2%
21 to 27 May 2018 4.7%
28 May to 3 June 2018 4.6%
4 to 10 June 2018 5%
11 to 17 June 2018 5.1%
18 to 24 June 2018 5.1%
25 June to 1 July 2018 4.8%
2 to 8 July 2018 5.3%
9 to 15 July 2018 5.4%
16 to 22 July 2018 5.4%
23 to 29 July 2018 5.3%
30 July to 5 August 2018 4.6%
6 to 12 August 2018 4.7%
13 to 19 August 2018 4.1%
20 to 26 August 2018 4.1%
27 August to 2 September 2018 4.1%
3 to 9 September 2018 4.4%
10 to 16 September 2018 4.5%
17 to 23 September 2018 4.6%
24 to 30 September 2018 4%
1 to 7 October 2018 4.1%
8 to 14 October 2018 4.3%
15 to 21 October 2018 4%
22 to 28 October 2018 4.3%
29 October to 4 November 2018 3.9%
5 to 11 November 2018 4.2%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking change or cancellation process

Help usage Click to sort Volume last week Percentage of total help usage Click to sort Change since previous week Click to sort
What is my application reference number? 8,693 47% +12.3%
What is my driving licence number? 6,274 33.9% +15.8%
What tests not in calendar? 2,087 11.3% +4.2%
What is my theory test pass number? 976 5.3% +7.3%
Why cant I find an appointment? 326 1.8% −21.4%
Why are you being charged extra? 97 0.5% −19.2%
What is my instructors reference number? 33 0.2% +10%
What are special requirements? 10 0.1% +150%
Why does the DVSA need my contact number? 9 0% −25%

Service availability

30 days

Page load time

15 Nov 20180.91s

Date Click to sort Page load time Click to sort Uptime Click to sort
10 November 2018 902ms 100%
11 November 2018 904ms 100%
12 November 2018 792ms 100%
13 November 2018 815ms 100%
14 November 2018 876ms 100%
15 November 2018 909ms 100%

Uptime

15 Nov 2018100%

Date Click to sort Page load time Click to sort Uptime Click to sort
10 November 2018 902ms 100%
11 November 2018 904ms 100%
12 November 2018 792ms 100%
13 November 2018 815ms 100%
14 November 2018 876ms 100%
15 November 2018 909ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
17 October 2018 985ms 100%
18 October 2018 963ms 100%
19 October 2018 938ms 100%
20 October 2018 932ms 100%
21 October 2018 871ms 100%
22 October 2018 920ms 100%
23 October 2018 886ms 100%
24 October 2018 879ms 100%
25 October 2018 914ms 100%
26 October 2018 955ms 100%
27 October 2018 968ms 100%
28 October 2018 904ms 100%
29 October 2018 886ms 100%
30 October 2018 862ms 93.1%
31 October 2018 934ms 100%
1 November 2018 909ms 100%
2 November 2018 874ms 100%
3 November 2018 889ms 100%
4 November 2018 919ms 100%
5 November 2018 926ms 100%
6 November 2018 919ms 100%
7 November 2018 922ms 100%
8 November 2018 905ms 100%
9 November 2018 896ms 100%
10 November 2018 902ms 100%
11 November 2018 904ms 100%
12 November 2018 792ms 100%
13 November 2018 815ms 100%
14 November 2018 876ms 100%
15 November 2018 909ms 100%

24 hours

Page load time

11:00pm, 15 Nov 20180.89s

Time Click to sort Page load time Click to sort Uptime Click to sort
8:00pm 891ms 100%
9:00pm 919ms 100%
10:00pm 1,060ms 100%
11:00pm 888ms 100%
12:00am
1:00am

Uptime

11:00pm, 15 Nov 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
8:00pm 891ms 100%
9:00pm 919ms 100%
10:00pm 1,060ms 100%
11:00pm 888ms 100%
12:00am
1:00am
Time Click to sort Page load time Click to sort Uptime Click to sort
2:00am 786ms 100%
3:00am 823ms 100%
4:00am 664ms 100%
5:00am 670ms 100%
6:00am 893ms 100%
7:00am 1,021ms 100%
8:00am 982ms 100%
9:00am 1,277ms 100%
10:00am 906ms 100%
11:00am 980ms 100%
12:00pm 1,065ms 100%
1:00pm 1,035ms 100%
2:00pm 899ms 100%
3:00pm 977ms 100%
4:00pm 914ms 100%
5:00pm 983ms 100%
6:00pm 936ms 100%
7:00pm 881ms 100%
8:00pm 891ms 100%
9:00pm 919ms 100%
10:00pm 1,060ms 100%
11:00pm 888ms 100%
12:00am
1:00am

Data for changes to the date or test centre for practical driving or riding tests.

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