Dashboard Practical driving test: changes to bookings

This dashboard shows information about how the Practical driving test: changes to bookings service is currently performing.

Transactions per year

1.18m

Jan to Dec 2015

+3.54% Oct 2014 to Sep 2015

Total cost

£649k

Jan to Dec 2015

Cost per transaction

£0.55

Jan to Dec 2015

Public changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort Online Click to sort Telephone Click to sort
15 to 21 February 2016 21,690 781
22 to 28 February 2016 23,767 694
29 February to 6 March 2016 23,325 664
7 to 13 March 2016 23,176 651
14 to 20 March 2016 23,095 928
21 to 27 March 2016 20,594 640
28 March to 3 April 2016 19,319 668
4 to 10 April 2016 23,552 820
11 to 17 April 2016 25,625 850
18 to 24 April 2016 25,357 805
25 April to 1 May 2016 23,104 682
2 to 8 May 2016 23,299 673
9 to 15 May 2016 24,980 942
16 to 22 May 2016 25,171 834
23 to 29 May 2016 20,526 893
30 May to 5 June 2016 22,097 773
6 to 12 June 2016 23,332 952
13 to 19 June 2016 25,095 975
20 to 26 June 2016 24,487 969
27 June to 3 July 2016 25,740 985
4 to 10 July 2016 26,189 1,003
11 to 17 July 2016 25,258 995
18 to 24 July 2016 24,680 981
25 to 31 July 2016 24,934 766
1 to 7 August 2016 25,146 955
8 to 14 August 2016 26,008 842
15 to 21 August 2016 25,716 961
22 to 28 August 2016 30,290 1,058
29 August to 4 September 2016 31,297 641
5 to 11 September 2016 31,835 1,132
12 to 18 September 2016 28,151 816
19 to 25 September 2016 29,166 848
26 September to 2 October 2016 27,615 1,097
3 to 9 October 2016 31,394 966
10 to 16 October 2016 26,974 833
17 to 23 October 2016 26,799 866
24 to 30 October 2016 26,106 810
31 October to 6 November 2016 30,346 782
7 to 13 November 2016 29,393 937
14 to 20 November 2016 27,773 901
21 to 27 November 2016 24,952 756
28 November to 4 December 2016 27,017 887
5 to 11 December 2016 25,907 830
12 to 18 December 2016 23,571 794
19 to 25 December 2016 18,991 668
26 December 2016 to 1 January 2017 17,085 339
2 to 8 January 2017 27,928 955
9 to 15 January 2017 25,229 1,072
16 to 22 January 2017 25,699 908
23 to 29 January 2017 23,516 862
30 January to 5 February 2017 24,490 866
6 to 12 February 2017 23,515 921

Digital take-up

30 Jan to 5 Feb 201796.6%
Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 92.5%
11 to 17 March 2013 92.6%
18 to 24 March 2013 93.8%
25 to 31 March 2013 93.4%
1 to 7 April 2013 91.2%
8 to 14 April 2013 93.5%
15 to 21 April 2013 92.9%
22 to 28 April 2013 93.4%
29 April to 5 May 2013 94.3%
6 to 12 May 2013 94.4%
13 to 19 May 2013 93.9%
20 to 26 May 2013 94%
27 May to 2 June 2013 95.1%
3 to 9 June 2013 94.2%
10 to 16 June 2013 94.2%
17 to 23 June 2013 94.8%
24 to 30 June 2013 94.1%
1 to 7 July 2013 94.3%
8 to 14 July 2013 94.1%
15 to 21 July 2013 94.8%
22 to 28 July 2013 94.6%
29 July to 4 August 2013 95.4%
5 to 11 August 2013 94.7%
12 to 18 August 2013 95.2%
19 to 25 August 2013 94.9%
26 August to 1 September 2013 96.2%
2 to 8 September 2013 95.3%
9 to 15 September 2013 95.6%
16 to 22 September 2013 96.1%
23 to 29 September 2013 95.8%
30 September to 6 October 2013 95.8%
7 to 13 October 2013 96.2%
14 to 20 October 2013 96.2%
21 to 27 October 2013 95.8%
28 October to 3 November 2013 96.9%
4 to 10 November 2013 96.7%
11 to 17 November 2013 96.2%
18 to 24 November 2013 96.4%
25 November to 1 December 2013 95.6%
2 to 8 December 2013 96.6%
9 to 15 December 2013 95.9%
16 to 22 December 2013 95%
23 to 29 December 2013 98.7%
30 December 2013 to 5 January 2014 96.5%
6 to 12 January 2014 96%
13 to 19 January 2014 94.7%
20 to 26 January 2014 95.6%
27 January to 2 February 2014 96%
3 to 9 February 2014 96.3%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96%
24 February to 2 March 2014 95.9%
3 to 9 March 2014 96.6%
10 to 16 March 2014 96.1%
17 to 23 March 2014 96%
24 to 30 March 2014 95.9%
31 March to 6 April 2014 96.8%
7 to 13 April 2014 96.5%
14 to 20 April 2014 96.1%
21 to 27 April 2014 96.6%
28 April to 4 May 2014 96.6%
5 to 11 May 2014 97%
12 to 18 May 2014 96.2%
19 to 25 May 2014 96.2%
26 May to 1 June 2014 97%
2 to 8 June 2014 97%
9 to 15 June 2014 97.1%
16 to 22 June 2014 96.2%
23 to 29 June 2014 96.4%
30 June to 6 July 2014 96.7%
7 to 13 July 2014 97.6%
14 to 20 July 2014 96.7%
21 to 27 July 2014 96.8%
28 July to 3 August 2014 96.9%
4 to 10 August 2014 96.5%
11 to 17 August 2014 97.3%
18 to 24 August 2014 96.9%
25 to 31 August 2014 97.9%
1 to 7 September 2014 97.6%
8 to 14 September 2014 98.1%
15 to 21 September 2014 97.3%
22 to 28 September 2014 97.4%
29 September to 5 October 2014 97.7%
6 to 12 October 2014 97.7%
13 to 19 October 2014 97.9%
20 to 26 October 2014 97.9%
27 October to 2 November 2014 97.3%
3 to 9 November 2014 97.4%
10 to 16 November 2014 97%
17 to 23 November 2014 96.8%
24 to 30 November 2014 97%
1 to 7 December 2014 97.3%
8 to 14 December 2014 97.1%
15 to 21 December 2014 95.8%
22 to 28 December 2014 95.6%
29 December 2014 to 4 January 2015 98.2%
5 to 11 January 2015 96.6%
12 to 18 January 2015 97.2%
19 to 25 January 2015 96%
26 January to 1 February 2015 97.7%
2 to 8 February 2015 96.1%
9 to 15 February 2015 96.7%
16 to 22 February 2015 96.6%
23 February to 1 March 2015 97.1%
2 to 8 March 2015 97.4%
9 to 15 March 2015 97.2%
16 to 22 March 2015 97.1%
23 to 29 March 2015 97.2%
30 March to 5 April 2015 98.4%
6 to 12 April 2015 97.9%
13 to 19 April 2015 97.2%
20 to 26 April 2015 97.1%
27 April to 3 May 2015 96.8%
4 to 10 May 2015 97.8%
11 to 17 May 2015 97.1%
18 to 24 May 2015 97.1%
25 to 31 May 2015 97.8%
1 to 7 June 2015 97.2%
8 to 14 June 2015 96.9%
15 to 21 June 2015 97.2%
22 to 28 June 2015 96.9%
29 June to 5 July 2015 96.4%
6 to 12 July 2015 96.6%
13 to 19 July 2015 95.9%
20 to 26 July 2015 96.5%
27 July to 2 August 2015 96.6%
3 to 9 August 2015 96.3%
10 to 16 August 2015 97.2%
17 to 23 August 2015 96.8%
24 to 30 August 2015 96.9%
31 August to 6 September 2015 97.4%
7 to 13 September 2015 96.3%
14 to 20 September 2015 96.6%
21 to 27 September 2015 96.9%
28 September to 4 October 2015 96.7%
5 to 11 October 2015 97%
12 to 18 October 2015 96.6%
19 to 25 October 2015 97.1%
26 October to 1 November 2015 97%
2 to 8 November 2015 97.4%
16 to 22 November 2015 99.4%
23 to 29 November 2015 94.2%
30 November to 6 December 2015 96.9%
7 to 13 December 2015 96.4%
14 to 20 December 2015 96.2%
21 to 27 December 2015 96.2%
28 December 2015 to 3 January 2016 98%
4 to 10 January 2016 96.9%
11 to 17 January 2016 96.9%
18 to 24 January 2016 96.7%
25 to 31 January 2016 97.1%
1 to 7 February 2016 97%
8 to 14 February 2016 96.5%
15 to 21 February 2016 96.5%
22 to 28 February 2016 97.2%
7 to 13 March 2016 97.3%
14 to 20 March 2016 96.1%
21 to 27 March 2016 97%
28 March to 3 April 2016 96.7%
4 to 10 April 2016 96.6%
11 to 17 April 2016 96.8%
18 to 24 April 2016 96.9%
25 April to 1 May 2016 97.1%
2 to 8 May 2016 97.2%
9 to 15 May 2016 96.4%
16 to 22 May 2016 96.8%
23 to 29 May 2016 95.8%
30 May to 5 June 2016 96.6%
6 to 12 June 2016 96.1%
13 to 19 June 2016 96.3%
20 to 26 June 2016 96.2%
27 June to 3 July 2016 96.3%
4 to 10 July 2016 96.3%
11 to 17 July 2016 96.2%
18 to 24 July 2016 96.2%
25 to 31 July 2016 97%
1 to 7 August 2016 96.3%
8 to 14 August 2016 96.9%
22 to 28 August 2016 96.6%
29 August to 4 September 2016 98%
5 to 11 September 2016 96.6%
12 to 18 September 2016 97.2%
19 to 25 September 2016 97.2%
26 September to 2 October 2016 96.2%
3 to 9 October 2016 97%
10 to 16 October 2016 97%
17 to 23 October 2016 96.9%
24 to 30 October 2016 97%
31 October to 6 November 2016 97.5%
7 to 13 November 2016 96.9%
14 to 20 November 2016 96.9%
21 to 27 November 2016 97.1%
28 November to 4 December 2016 96.8%
5 to 11 December 2016 96.9%
12 to 18 December 2016 96.7%
19 to 25 December 2016 96.6%
26 December 2016 to 1 January 2017 98.1%
2 to 8 January 2017 96.7%
9 to 15 January 2017 95.9%
16 to 22 January 2017 96.6%
23 to 29 January 2017 96.5%
30 January to 5 February 2017 96.6%

Business changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort Online Click to sort Telephone Click to sort
15 to 21 February 2016 2,749 528
22 to 28 February 2016 2,722 515
29 February to 6 March 2016 2,776 508
7 to 13 March 2016 2,567 483
14 to 20 March 2016 2,368 471
21 to 27 March 2016 2,095 303
28 March to 3 April 2016 2,302 293
4 to 10 April 2016 2,682 492
11 to 17 April 2016 2,822 337
18 to 24 April 2016 2,763 412
25 April to 1 May 2016 2,585 452
2 to 8 May 2016 2,484 301
9 to 15 May 2016 2,869 415
16 to 22 May 2016 2,849 448
23 to 29 May 2016 2,558 348
30 May to 5 June 2016 2,502 430
6 to 12 June 2016 2,615 391
13 to 19 June 2016 3,054 392
20 to 26 June 2016 2,790 436
27 June to 3 July 2016 2,891 366
4 to 10 July 2016 3,127 393
11 to 17 July 2016 3,256 371
18 to 24 July 2016 2,900 376
25 to 31 July 2016 2,887 360
1 to 7 August 2016 2,901 333
8 to 14 August 2016 2,743 410
15 to 21 August 2016 2,920 351
22 to 28 August 2016 3,068 396
29 August to 4 September 2016 3,368 288
5 to 11 September 2016 3,640 368
12 to 18 September 2016 3,496 334
19 to 25 September 2016 3,340 319
26 September to 2 October 2016 3,480 425
3 to 9 October 2016 3,396 321
10 to 16 October 2016 3,231 327
17 to 23 October 2016 2,953 313
24 to 30 October 2016 3,144 376
31 October to 6 November 2016 3,272 389
7 to 13 November 2016 3,465 338
14 to 20 November 2016 3,279 471
21 to 27 November 2016 3,297 615
28 November to 4 December 2016 3,576 479
5 to 11 December 2016 3,384 553
12 to 18 December 2016 3,164 324
19 to 25 December 2016 2,844 298
26 December 2016 to 1 January 2017 1,760 377
2 to 8 January 2017 3,434 367
9 to 15 January 2017 3,911 740
16 to 22 January 2017 3,607 430
23 to 29 January 2017 3,551 648
30 January to 5 February 2017 3,627 271
6 to 12 February 2017 3,449 364

Business digital take-up

Practical driving test changes and cancellations online and by telephone

6 to 12 Feb 201790.5%
Date Click to sort Digital take-up Click to sort
15 to 21 February 2016 83.9%
22 to 28 February 2016 84.1%
29 February to 6 March 2016 84.5%
7 to 13 March 2016 84.2%
14 to 20 March 2016 83.4%
21 to 27 March 2016 87.4%
28 March to 3 April 2016 88.7%
4 to 10 April 2016 84.5%
11 to 17 April 2016 89.3%
18 to 24 April 2016 87%
25 April to 1 May 2016 85.1%
2 to 8 May 2016 89.2%
9 to 15 May 2016 87.4%
16 to 22 May 2016 86.4%
23 to 29 May 2016 88%
30 May to 5 June 2016 85.3%
6 to 12 June 2016 87%
13 to 19 June 2016 88.6%
20 to 26 June 2016 86.5%
27 June to 3 July 2016 88.8%
4 to 10 July 2016 88.8%
11 to 17 July 2016 89.8%
18 to 24 July 2016 88.5%
25 to 31 July 2016 88.9%
1 to 7 August 2016 89.7%
8 to 14 August 2016 87%
15 to 21 August 2016 89.3%
22 to 28 August 2016 88.6%
29 August to 4 September 2016 92.1%
5 to 11 September 2016 90.8%
12 to 18 September 2016 91.3%
19 to 25 September 2016 91.3%
26 September to 2 October 2016 89.1%
3 to 9 October 2016 91.4%
10 to 16 October 2016 90.8%
17 to 23 October 2016 90.4%
24 to 30 October 2016 89.3%
31 October to 6 November 2016 89.4%
7 to 13 November 2016 91.1%
14 to 20 November 2016 87.4%
21 to 27 November 2016 84.3%
28 November to 4 December 2016 88.2%
5 to 11 December 2016 86%
12 to 18 December 2016 90.7%
19 to 25 December 2016 90.5%
26 December 2016 to 1 January 2017 82.4%
2 to 8 January 2017 90.3%
9 to 15 January 2017 84.1%
16 to 22 January 2017 89.3%
23 to 29 January 2017 84.6%
30 January to 5 February 2017 93%
6 to 12 February 2017 90.5%

Public digital service

Performance metrics for the public facing change/cancellation service

User satisfaction

Average score of satisfied responses

6 to 12 Feb 201787.7%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
15 February 2016 88.3% 26 12 16 119 448
22 February 2016 90.2% 17 5 13 139 457
29 February 2016 87.3% 25 7 16 151 398
7 March 2016 87.9% 29 12 34 199 591
14 March 2016 88.2% 32 11 30 166 579
21 March 2016 90.1% 18 7 27 152 552
28 March 2016 88.4% 22 9 27 137 467
4 April 2016 88.2% 20 15 37 179 553
11 April 2016 89.6% 27 9 27 190 661
18 April 2016 89.7% 18 11 25 195 599
25 April 2016 87.6% 33 13 34 161 568
2 May 2016 90% 16 10 22 149 523
9 May 2016 88.5% 28 12 39 187 635
16 May 2016 86% 42 10 35 165 519
23 May 2016 86.5% 20 7 20 117 313
30 May 2016 86.6% 21 11 21 90 322
6 June 2016 87.3% 26 10 19 121 400
13 June 2016 85.9% 35 10 24 123 414
20 June 2016 87.3% 18 12 32 132 403
27 June 2016 85.7% 19 18 32 147 380
4 July 2016 88.7% 12 12 22 120 383
11 July 2016 87.8% 21 10 19 138 408
18 July 2016 86.9% 30 8 13 126 388
25 July 2016 88% 18 13 16 140 405
1 August 2016 86.2% 22 10 26 134 359
8 August 2016 86% 26 14 28 145 406
15 August 2016 87.2% 23 15 19 152 430
22 August 2016 87.7% 23 12 29 140 457
29 August 2016 90.1% 21 6 23 143 545
5 September 2016 87.1% 32 14 31 168 533
12 September 2016 87.8% 29 12 22 161 507
19 September 2016 86.6% 34 20 42 146 553
26 September 2016 87.8% 20 12 37 137 464
3 October 2016 87.2% 27 11 45 169 530
10 October 2016 85.7% 28 9 48 162 446
17 October 2016 86.6% 28 13 30 165 468
24 October 2016 86% 28 12 39 131 428
31 October 2016 87% 32 9 39 167 525
7 November 2016 87% 31 14 34 152 512
14 November 2016 87.8% 27 10 36 129 492
21 November 2016 88% 21 7 39 140 468
28 November 2016 86.5% 33 5 41 148 472
5 December 2016 89.3% 20 10 22 146 502
12 December 2016 88.3% 18 8 32 104 403
19 December 2016 88.5% 17 4 20 113 354
26 December 2016 86.2% 18 10 22 87 285
2 January 2017 89.2% 18 8 35 145 514
9 January 2017 88.4% 26 7 26 158 505
16 January 2017 86.2% 26 23 34 171 495
23 January 2017 89.3% 23 5 20 120 456
30 January 2017 86.8% 29 9 38 151 475
6 February 2017 87.7% 34 9 29 133 514

Average time to complete a booking change

6 to 12 Feb 201712m 59s
Date Click to sort Average session time Click to sort
15 to 21 February 2016 16m 29s
22 to 28 February 2016 17m 27s
29 February to 6 March 2016 17m 35s
7 to 13 March 2016 18m 29s
14 to 20 March 2016 17m 24s
21 to 27 March 2016 16m 34s
28 March to 3 April 2016 16m 11s
4 to 10 April 2016 17m 10s
11 to 17 April 2016 16m 55s
18 to 24 April 2016 16m 44s
25 April to 1 May 2016 16m 44s
2 to 8 May 2016 16m 29s
9 to 15 May 2016 17m 18s
16 to 22 May 2016 17m 39s
23 to 29 May 2016 17m 21s
30 May to 5 June 2016 16m 54s
6 to 12 June 2016 17m 34s
13 to 19 June 2016 17m 21s
20 to 26 June 2016 17m 49s
27 June to 3 July 2016 17m 39s
4 to 10 July 2016 16m 36s
11 to 17 July 2016 17m 10s
18 to 24 July 2016 16m 54s
25 to 31 July 2016 17m 1s
1 to 7 August 2016 16m 34s
8 to 14 August 2016 16m 30s
15 to 21 August 2016 16m 1s
22 to 28 August 2016 15m 29s
29 August to 4 September 2016 15m 17s
5 to 11 September 2016 15m 38s
12 to 18 September 2016 15m 47s
19 to 25 September 2016 15m 39s
26 September to 2 October 2016 15m 55s
3 to 9 October 2016 15m 50s
10 to 16 October 2016 15m 43s
17 to 23 October 2016 15m 48s
24 to 30 October 2016 15m 47s
31 October to 6 November 2016 15m 56s
7 to 13 November 2016 15m 54s
14 to 20 November 2016 15m 40s
21 to 27 November 2016 15m 38s
28 November to 4 December 2016 15m 45s
5 to 11 December 2016 15m 53s
12 to 18 December 2016 15m 26s
19 to 25 December 2016 14m 46s
26 December 2016 to 1 January 2017 14m 31s
2 to 8 January 2017 13m 59s
9 to 15 January 2017 13m 18s
16 to 22 January 2017 12m 53s
23 to 29 January 2017 13m 0s
30 January to 5 February 2017 12m 47s
6 to 12 February 2017 12m 59s

Average time to complete a booking cancellation

6 to 12 Feb 20176m 32s
Date Click to sort Average session time Click to sort
15 to 21 February 2016 7m 16s
22 to 28 February 2016 7m 1s
29 February to 6 March 2016 6m 25s
7 to 13 March 2016 7m 18s
14 to 20 March 2016 7m 24s
21 to 27 March 2016 6m 43s
28 March to 3 April 2016 6m 36s
4 to 10 April 2016 7m 2s
11 to 17 April 2016 6m 50s
18 to 24 April 2016 6m 58s
25 April to 1 May 2016 7m 20s
2 to 8 May 2016 6m 47s
9 to 15 May 2016 6m 41s
16 to 22 May 2016 7m 6s
23 to 29 May 2016 7m 21s
30 May to 5 June 2016 6m 38s
6 to 12 June 2016 6m 13s
13 to 19 June 2016 7m 4s
20 to 26 June 2016 7m 15s
27 June to 3 July 2016 6m 56s
4 to 10 July 2016 6m 52s
11 to 17 July 2016 6m 45s
18 to 24 July 2016 7m 6s
25 to 31 July 2016 6m 49s
1 to 7 August 2016 6m 40s
8 to 14 August 2016 6m 42s
15 to 21 August 2016 6m 46s
22 to 28 August 2016 7m 15s
29 August to 4 September 2016 6m 23s
5 to 11 September 2016 6m 54s
12 to 18 September 2016 5m 60s
19 to 25 September 2016 6m 7s
26 September to 2 October 2016 6m 46s
3 to 9 October 2016 6m 39s
10 to 16 October 2016 5m 50s
17 to 23 October 2016 5m 57s
24 to 30 October 2016 5m 46s
31 October to 6 November 2016 6m 12s
7 to 13 November 2016 6m 22s
14 to 20 November 2016 6m 29s
21 to 27 November 2016 5m 57s
28 November to 4 December 2016 6m 26s
5 to 11 December 2016 6m 20s
12 to 18 December 2016 6m 2s
19 to 25 December 2016 6m 2s
26 December 2016 to 1 January 2017 6m 14s
2 to 8 January 2017 5m 48s
9 to 15 January 2017 6m 8s
16 to 22 January 2017 6m 10s
23 to 29 January 2017 5m 54s
30 January to 5 February 2017 6m 32s
6 to 12 February 2017 6m 32s

Completion rate

6 to 12 Feb 20175.6%
Date Click to sort Completion rate Click to sort
15 to 21 February 2016 8.6%
22 to 28 February 2016 8%
29 February to 6 March 2016 7.4%
7 to 13 March 2016 7%
14 to 20 March 2016 5.4%
21 to 27 March 2016 4.8%
28 March to 3 April 2016 4.7%
4 to 10 April 2016 5.5%
11 to 17 April 2016 5.6%
18 to 24 April 2016 5.6%
25 April to 1 May 2016 4.9%
2 to 8 May 2016 4.8%
9 to 15 May 2016 5%
16 to 22 May 2016 5.2%
23 to 29 May 2016 4.1%
30 May to 5 June 2016 4.4%
6 to 12 June 2016 4.3%
13 to 19 June 2016 4.6%
20 to 26 June 2016 4.4%
27 June to 3 July 2016 5%
4 to 10 July 2016 5%
11 to 17 July 2016 4.8%
18 to 24 July 2016 5.2%
25 to 31 July 2016 5.8%
1 to 7 August 2016 5.9%
8 to 14 August 2016 6.8%
15 to 21 August 2016 7%
22 to 28 August 2016 9.3%
29 August to 4 September 2016 9.5%
5 to 11 September 2016 9.8%
12 to 18 September 2016 7.6%
19 to 25 September 2016 7.8%
26 September to 2 October 2016 7.4%
3 to 9 October 2016 8.1%
10 to 16 October 2016 7%
17 to 23 October 2016 6.7%
24 to 30 October 2016 6.9%
31 October to 6 November 2016 7.7%
7 to 13 November 2016 7.9%
14 to 20 November 2016 7.2%
21 to 27 November 2016 6.3%
28 November to 4 December 2016 7.1%
5 to 11 December 2016 7.3%
12 to 18 December 2016 6.8%
19 to 25 December 2016 6.6%
26 December 2016 to 1 January 2017 6.5%
2 to 8 January 2017 9.2%
9 to 15 January 2017 7.6%
16 to 22 January 2017 6.2%
23 to 29 January 2017 5.7%
30 January to 5 February 2017 6%
6 to 12 February 2017 5.6%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking change or cancellation process

Help usage Click to sort Volume last week Percentage of total help usage Click to sort Change since previous week Click to sort
What is my application reference number? 7,780 52.1% −6.6%
What is my driving licence number? 5,419 36.3% −3.9%
What is my theory test pass number? 1,074 7.2% −4.7%
Why cant I find an appointment? 463 3.1% −2.1%
Why are you being charged extra? 125 0.8% −21.4%
What is my instructors reference number? 55 0.4% +44.7%
Why does the DVSA need my contact number? 18 0.1% +12.5%
What are special requirements? 6 0% −14.3%

Service availability

30 days

Page load time

18 Feb 20170.36s

Uptime

18 Feb 201773.6%

Date Click to sort Page load time Click to sort Uptime Click to sort
20 January 2017 347ms 73.6%
21 January 2017 346ms 73.6%
22 January 2017 378ms 73.6%
23 January 2017 390ms 73.6%
24 January 2017 353ms 73.6%
25 January 2017 363ms 70.1%
26 January 2017 354ms 73.6%
27 January 2017 343ms 73.6%
28 January 2017 302ms 73.6%
29 January 2017 329ms 73.6%
30 January 2017 723ms 72.2%
31 January 2017 349ms 68.1%
1 February 2017 316ms 73.6%
2 February 2017 360ms 73.6%
3 February 2017 324ms 73.6%
4 February 2017 256ms 66.3%
5 February 2017
6 February 2017
7 February 2017 373ms 67.1%
8 February 2017 883ms 67.7%
9 February 2017 422ms 73.6%
10 February 2017 431ms 73.6%
11 February 2017 402ms 73.6%
12 February 2017 367ms 73.6%
13 February 2017 382ms 73.6%
14 February 2017 418ms 73.6%
15 February 2017 457ms 73.6%
16 February 2017 483ms 73.6%
17 February 2017 402ms 73.6%
18 February 2017 362ms 73.6%

24 hours

Page load time

8:00pm, 19 Feb 20170.53s

Uptime

8:00pm, 19 Feb 2017100%

Time Click to sort Page load time Click to sort Uptime Click to sort
9:00pm 547ms 100%
10:00pm 362ms 100%
11:00pm 565ms 73.2%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 0ms 0%
6:00am 386ms 93.5%
7:00am 381ms 100%
8:00am 357ms 100%
9:00am 422ms 100%
10:00am 479ms 100%
11:00am 782ms 100%
12:00pm 815ms 100%
1:00pm 347ms 100%
2:00pm 450ms 100%
3:00pm 466ms 100%
4:00pm 441ms 100%
5:00pm 379ms 100%
6:00pm 404ms 100%
7:00pm 506ms 100%
8:00pm 529ms 100%

Data for changes to the date or test centre for practical driving or riding tests.

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