Dashboard Practical driving test: changes to bookings

This dashboard shows information about how the Practical driving test: changes to bookings service is currently performing.

Transactions per year

1.52m

Jan to Dec 2016

+6.25% Oct 2015 to Sep 2016

Total cost

£1.92m

Jan to Dec 2016

+6.25% Oct 2015 to Sep 2016

Cost per transaction

£1.26

Jan to Dec 2016

0% Oct 2015 to Sep 2016

Public changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort	Online Click to sort	Telephone Click to sort
28 August to 3 September 2017	22,782	696
4 to 10 September 2017	25,823	716
11 to 17 September 2017	25,721	731
18 to 24 September 2017	27,002	1,062
25 September to 1 October 2017	25,327	870
2 to 8 October 2017	25,442	648

Date Click to sort	Online Click to sort	Telephone Click to sort
10 to 16 October 2016	26,974	833
17 to 23 October 2016	26,799	866
24 to 30 October 2016	26,106	810
31 October to 6 November 2016	30,346	782
7 to 13 November 2016	29,393	937
14 to 20 November 2016	27,773	901
21 to 27 November 2016	24,952	756
28 November to 4 December 2016	27,017	887
5 to 11 December 2016	25,907	830
12 to 18 December 2016	23,571	794
19 to 25 December 2016	18,991	668
26 December 2016 to 1 January 2017	17,085	339
2 to 8 January 2017	27,928	955
9 to 15 January 2017	25,229	1,072
16 to 22 January 2017	25,699	908
23 to 29 January 2017	23,516	862
30 January to 5 February 2017	24,490	866
6 to 12 February 2017	23,515	921
13 to 19 February 2017	23,290	811
20 to 26 February 2017	23,220	612
27 February to 5 March 2017	24,560	911
6 to 12 March 2017	23,789	957
13 to 19 March 2017	18,674	786
20 to 26 March 2017	27,449	908
27 March to 2 April 2017	22,140	612
3 to 9 April 2017	20,493	616
10 to 16 April 2017	19,274	491
17 to 23 April 2017	20,979	526
24 to 30 April 2017	21,952	705
1 to 7 May 2017	22,776	711
8 to 14 May 2017	23,071	708
15 to 21 May 2017	23,844	669
22 to 28 May 2017	20,594	682
29 May to 4 June 2017	22,165	612
5 to 11 June 2017	25,039	846
12 to 18 June 2017	22,391	711
19 to 25 June 2017	23,083	764
26 June to 2 July 2017	24,816	760
3 to 9 July 2017	24,041	647
10 to 16 July 2017	24,175	763
17 to 23 July 2017	22,749	697
24 to 30 July 2017	21,798	670
31 July to 6 August 2017	22,146	682
7 to 13 August 2017	24,339	624
14 to 20 August 2017	23,397	607
21 to 27 August 2017	22,052	726
28 August to 3 September 2017	22,782	696
4 to 10 September 2017	25,823	716
11 to 17 September 2017	25,721	731
18 to 24 September 2017	27,002	1,062
25 September to 1 October 2017	25,327	870
2 to 8 October 2017	25,442	648

Digital take-up

2 to 8 Oct 201797.5%

Date Click to sort	Completion percentage Click to sort
28 August to 3 September 2017	97%
4 to 10 September 2017	97.3%
11 to 17 September 2017	97.2%
18 to 24 September 2017	96.2%
25 September to 1 October 2017	96.7%
2 to 8 October 2017	97.5%

Date Click to sort	Completion percentage Click to sort
25 February to 3 March 2013	96.4%
4 to 10 March 2013	92.5%
11 to 17 March 2013	92.6%
18 to 24 March 2013	93.8%
25 to 31 March 2013	93.4%
1 to 7 April 2013	91.2%
8 to 14 April 2013	93.5%
15 to 21 April 2013	92.9%
22 to 28 April 2013	93.4%
29 April to 5 May 2013	94.3%
6 to 12 May 2013	94.4%
13 to 19 May 2013	93.9%
20 to 26 May 2013	94%
27 May to 2 June 2013	95.1%
3 to 9 June 2013	94.2%
10 to 16 June 2013	94.2%
17 to 23 June 2013	94.8%
24 to 30 June 2013	94.1%
1 to 7 July 2013	94.3%
8 to 14 July 2013	94.1%
15 to 21 July 2013	94.8%
22 to 28 July 2013	94.6%
29 July to 4 August 2013	95.4%
5 to 11 August 2013	94.7%
12 to 18 August 2013	95.2%
19 to 25 August 2013	94.9%
26 August to 1 September 2013	96.2%
2 to 8 September 2013	95.3%
9 to 15 September 2013	95.6%
16 to 22 September 2013	96.1%
23 to 29 September 2013	95.8%
30 September to 6 October 2013	95.8%
7 to 13 October 2013	96.2%
14 to 20 October 2013	96.2%
21 to 27 October 2013	95.8%
28 October to 3 November 2013	96.9%
4 to 10 November 2013	96.7%
11 to 17 November 2013	96.2%
18 to 24 November 2013	96.4%
25 November to 1 December 2013	95.6%
2 to 8 December 2013	96.6%
9 to 15 December 2013	95.9%
16 to 22 December 2013	95%
23 to 29 December 2013	98.7%
30 December 2013 to 5 January 2014	96.5%
6 to 12 January 2014	96%
13 to 19 January 2014	94.7%
20 to 26 January 2014	95.6%
27 January to 2 February 2014	96%
3 to 9 February 2014	96.3%
10 to 16 February 2014	96.5%
17 to 23 February 2014	96%
24 February to 2 March 2014	95.9%
3 to 9 March 2014	96.6%
10 to 16 March 2014	96.1%
17 to 23 March 2014	96%
24 to 30 March 2014	95.9%
31 March to 6 April 2014	96.8%
7 to 13 April 2014	96.5%
14 to 20 April 2014	96.1%
21 to 27 April 2014	96.6%
28 April to 4 May 2014	96.6%
5 to 11 May 2014	97%
12 to 18 May 2014	96.2%
19 to 25 May 2014	96.2%
26 May to 1 June 2014	97%
2 to 8 June 2014	97%
9 to 15 June 2014	97.1%
16 to 22 June 2014	96.2%
23 to 29 June 2014	96.4%
30 June to 6 July 2014	96.7%
7 to 13 July 2014	97.6%
14 to 20 July 2014	96.7%
21 to 27 July 2014	96.8%
28 July to 3 August 2014	96.9%
4 to 10 August 2014	96.5%
11 to 17 August 2014	97.3%
18 to 24 August 2014	96.9%
25 to 31 August 2014	97.9%
1 to 7 September 2014	97.6%
8 to 14 September 2014	98.1%
15 to 21 September 2014	97.3%
22 to 28 September 2014	97.4%
29 September to 5 October 2014	97.7%
6 to 12 October 2014	97.7%
13 to 19 October 2014	97.9%
20 to 26 October 2014	97.9%
27 October to 2 November 2014	97.3%
3 to 9 November 2014	97.4%
10 to 16 November 2014	97%
17 to 23 November 2014	96.8%
24 to 30 November 2014	97%
1 to 7 December 2014	97.3%
8 to 14 December 2014	97.1%
15 to 21 December 2014	95.8%
22 to 28 December 2014	95.6%
29 December 2014 to 4 January 2015	98.2%
5 to 11 January 2015	96.6%
12 to 18 January 2015	97.2%
19 to 25 January 2015	96%
26 January to 1 February 2015	97.7%
2 to 8 February 2015	96.1%
9 to 15 February 2015	96.7%
16 to 22 February 2015	96.6%
23 February to 1 March 2015	97.1%
2 to 8 March 2015	97.4%
9 to 15 March 2015	97.2%
16 to 22 March 2015	97.1%
23 to 29 March 2015	97.2%
30 March to 5 April 2015	98.4%
6 to 12 April 2015	97.9%
13 to 19 April 2015	97.2%
20 to 26 April 2015	97.1%
27 April to 3 May 2015	96.8%
4 to 10 May 2015	97.8%
11 to 17 May 2015	97.1%
18 to 24 May 2015	97.1%
25 to 31 May 2015	97.8%
1 to 7 June 2015	97.2%
8 to 14 June 2015	96.9%
15 to 21 June 2015	97.2%
22 to 28 June 2015	96.9%
29 June to 5 July 2015	96.4%
6 to 12 July 2015	96.6%
13 to 19 July 2015	95.9%
20 to 26 July 2015	96.5%
27 July to 2 August 2015	96.6%
3 to 9 August 2015	96.3%
10 to 16 August 2015	97.2%
17 to 23 August 2015	96.8%
24 to 30 August 2015	96.9%
31 August to 6 September 2015	97.4%
7 to 13 September 2015	96.3%
14 to 20 September 2015	96.6%
21 to 27 September 2015	96.9%
28 September to 4 October 2015	96.7%
5 to 11 October 2015	97%
12 to 18 October 2015	96.6%
19 to 25 October 2015	97.1%
26 October to 1 November 2015	97%
2 to 8 November 2015	97.4%
16 to 22 November 2015	99.4%
23 to 29 November 2015	94.2%
30 November to 6 December 2015	96.9%
7 to 13 December 2015	96.4%
14 to 20 December 2015	96.2%
21 to 27 December 2015	96.2%
28 December 2015 to 3 January 2016	98%
4 to 10 January 2016	96.9%
11 to 17 January 2016	96.9%
18 to 24 January 2016	96.7%
25 to 31 January 2016	97.1%
1 to 7 February 2016	97%
8 to 14 February 2016	96.5%
15 to 21 February 2016	96.5%
22 to 28 February 2016	97.2%
7 to 13 March 2016	97.3%
14 to 20 March 2016	96.1%
21 to 27 March 2016	97%
28 March to 3 April 2016	96.7%
4 to 10 April 2016	96.6%
11 to 17 April 2016	96.8%
18 to 24 April 2016	96.9%
25 April to 1 May 2016	97.1%
2 to 8 May 2016	97.2%
9 to 15 May 2016	96.4%
16 to 22 May 2016	96.8%
23 to 29 May 2016	95.8%
30 May to 5 June 2016	96.6%
6 to 12 June 2016	96.1%
13 to 19 June 2016	96.3%
20 to 26 June 2016	96.2%
27 June to 3 July 2016	96.3%
4 to 10 July 2016	96.3%
11 to 17 July 2016	96.2%
18 to 24 July 2016	96.2%
25 to 31 July 2016	97%
1 to 7 August 2016	96.3%
8 to 14 August 2016	96.9%
22 to 28 August 2016	96.6%
29 August to 4 September 2016	98%
5 to 11 September 2016	96.6%
12 to 18 September 2016	97.2%
19 to 25 September 2016	97.2%
26 September to 2 October 2016	96.2%
3 to 9 October 2016	97%
10 to 16 October 2016	97%
17 to 23 October 2016	96.9%
24 to 30 October 2016	97%
31 October to 6 November 2016	97.5%
7 to 13 November 2016	96.9%
14 to 20 November 2016	96.9%
21 to 27 November 2016	97.1%
28 November to 4 December 2016	96.8%
5 to 11 December 2016	96.9%
12 to 18 December 2016	96.7%
19 to 25 December 2016	96.6%
26 December 2016 to 1 January 2017	98.1%
2 to 8 January 2017	96.7%
9 to 15 January 2017	95.9%
16 to 22 January 2017	96.6%
23 to 29 January 2017	96.5%
30 January to 5 February 2017	96.6%
6 to 12 February 2017	96.2%
13 to 19 February 2017	96.6%
20 to 26 February 2017	97.4%
27 February to 5 March 2017	96.4%
6 to 12 March 2017	96.1%
13 to 19 March 2017	96%
20 to 26 March 2017	96.8%
27 March to 2 April 2017	97.3%
3 to 9 April 2017	97.1%
10 to 16 April 2017	97.5%
17 to 23 April 2017	97.6%
24 to 30 April 2017	96.9%
1 to 7 May 2017	97%
8 to 14 May 2017	97%
15 to 21 May 2017	97.3%
22 to 28 May 2017	96.8%
29 May to 4 June 2017	97.3%
5 to 11 June 2017	96.7%
12 to 18 June 2017	96.9%
19 to 25 June 2017	96.8%
26 June to 2 July 2017	97%
3 to 9 July 2017	97.4%
10 to 16 July 2017	96.9%
17 to 23 July 2017	97%
24 to 30 July 2017	97%
31 July to 6 August 2017	97%
7 to 13 August 2017	97.5%
14 to 20 August 2017	97.5%
21 to 27 August 2017	96.8%
28 August to 3 September 2017	97%
4 to 10 September 2017	97.3%
11 to 17 September 2017	97.2%
18 to 24 September 2017	96.2%
25 September to 1 October 2017	96.7%
2 to 8 October 2017	97.5%

Business changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort	Online Click to sort	Telephone Click to sort
28 August to 3 September 2017	3,344	241
4 to 10 September 2017	3,786	284
11 to 17 September 2017	3,605	244
18 to 24 September 2017	3,858	283
25 September to 1 October 2017	3,810	309
2 to 8 October 2017	3,576	351

Date Click to sort	Online Click to sort	Telephone Click to sort
10 to 16 October 2016	3,231	327
17 to 23 October 2016	2,953	313
24 to 30 October 2016	3,144	376
31 October to 6 November 2016	3,272	389
7 to 13 November 2016	3,465	338
14 to 20 November 2016	3,279	471
21 to 27 November 2016	3,297	615
28 November to 4 December 2016	3,576	479
5 to 11 December 2016	3,384	553
12 to 18 December 2016	3,164	324
19 to 25 December 2016	2,844	298
26 December 2016 to 1 January 2017	1,760	377
2 to 8 January 2017	3,434	367
9 to 15 January 2017	3,911	740
16 to 22 January 2017	3,607	430
23 to 29 January 2017	3,551	648
30 January to 5 February 2017	3,627	271
6 to 12 February 2017	3,449	364
13 to 19 February 2017	3,318	263
20 to 26 February 2017	3,280	673
27 February to 5 March 2017	3,346	262
6 to 12 March 2017	3,338	313
13 to 19 March 2017	3,011	205
20 to 26 March 2017	3,486	320
27 March to 2 April 2017	3,066	231
3 to 9 April 2017	2,806	294
10 to 16 April 2017	2,504	206
17 to 23 April 2017	3,107	229
24 to 30 April 2017	3,190	300
1 to 7 May 2017	3,125	228
8 to 14 May 2017	3,410	301
15 to 21 May 2017	3,616	312
22 to 28 May 2017	3,171	261
29 May to 4 June 2017	3,279	224
5 to 11 June 2017	3,661	383
12 to 18 June 2017	3,362	293
19 to 25 June 2017	3,331	258
26 June to 2 July 2017	3,457	288
3 to 9 July 2017	3,635	284
10 to 16 July 2017	3,654	247
17 to 23 July 2017	3,696	312
24 to 30 July 2017	3,426	246
31 July to 6 August 2017	3,488	232
7 to 13 August 2017	3,434	348
14 to 20 August 2017	3,260	353
21 to 27 August 2017	3,318	241
28 August to 3 September 2017	3,344	241
4 to 10 September 2017	3,786	284
11 to 17 September 2017	3,605	244
18 to 24 September 2017	3,858	283
25 September to 1 October 2017	3,810	309
2 to 8 October 2017	3,576	351

Business digital take-up

Practical driving test changes and cancellations online and by telephone

2 to 8 Oct 201791.1%

Date Click to sort	Digital take-up Click to sort
4 to 10 September 2017	93%
11 to 17 September 2017	93.7%
18 to 24 September 2017	93.2%
25 September to 1 October 2017	92.5%
2 to 8 October 2017	91.1%
9 to 15 October 2017	—

Date Click to sort	Digital take-up Click to sort
17 to 23 October 2016	90.4%
24 to 30 October 2016	89.3%
31 October to 6 November 2016	89.4%
7 to 13 November 2016	91.1%
14 to 20 November 2016	87.4%
21 to 27 November 2016	84.3%
28 November to 4 December 2016	88.2%
5 to 11 December 2016	86%
12 to 18 December 2016	90.7%
19 to 25 December 2016	90.5%
26 December 2016 to 1 January 2017	82.4%
2 to 8 January 2017	90.3%
9 to 15 January 2017	84.1%
16 to 22 January 2017	89.3%
23 to 29 January 2017	84.6%
30 January to 5 February 2017	93%
6 to 12 February 2017	90.5%
13 to 19 February 2017	92.7%
20 to 26 February 2017	83%
27 February to 5 March 2017	92.7%
6 to 12 March 2017	91.4%
13 to 19 March 2017	93.6%
20 to 26 March 2017	91.6%
27 March to 2 April 2017	93%
3 to 9 April 2017	90.5%
10 to 16 April 2017	92.4%
17 to 23 April 2017	93.1%
24 to 30 April 2017	91.4%
1 to 7 May 2017	93.2%
8 to 14 May 2017	91.9%
15 to 21 May 2017	92.1%
22 to 28 May 2017	92.4%
29 May to 4 June 2017	93.6%
5 to 11 June 2017	90.5%
12 to 18 June 2017	92%
19 to 25 June 2017	92.8%
26 June to 2 July 2017	92.3%
3 to 9 July 2017	92.8%
10 to 16 July 2017	93.7%
17 to 23 July 2017	92.2%
24 to 30 July 2017	93.3%
31 July to 6 August 2017	93.8%
7 to 13 August 2017	90.8%
14 to 20 August 2017	90.2%
21 to 27 August 2017	93.2%
28 August to 3 September 2017	93.3%
4 to 10 September 2017	93%
11 to 17 September 2017	93.7%
18 to 24 September 2017	93.2%
25 September to 1 October 2017	92.5%
2 to 8 October 2017	91.1%
9 to 15 October 2017	—

Public digital service

Performance metrics for the public facing change/cancellation service

User satisfaction

Average score of satisfied responses

9 to 15 Oct 201789.4%

Date Click to sort	User satisfaction Click to sort	Very dissatisfied Click to sort	Dissatisfied Click to sort	Neither satisfied or dissatisfied Click to sort	Satisfied Click to sort	Very satisfied Click to sort
4 September 2017	90.1%	14	8	22	137	476
11 September 2017	87.5%	23	7	28	129	409
18 September 2017	88%	22	11	29	134	457
25 September 2017	89.7%	23	6	13	119	458
2 October 2017	88.1%	20	7	26	142	423
9 October 2017	89.4%	18	6	14	128	413

Date Click to sort	User satisfaction Click to sort	Very dissatisfied Click to sort	Dissatisfied Click to sort	Neither satisfied or dissatisfied Click to sort	Satisfied Click to sort	Very satisfied Click to sort
17 October 2016	86.6%	28	13	30	165	468
24 October 2016	86%	28	12	39	131	428
31 October 2016	87%	32	9	39	167	525
7 November 2016	87%	31	14	34	152	512
14 November 2016	87.8%	27	10	36	129	492
21 November 2016	88%	21	7	39	140	468
28 November 2016	86.5%	33	5	41	148	472
5 December 2016	89.3%	20	10	22	146	502
12 December 2016	88.3%	18	8	32	104	403
19 December 2016	88.5%	17	4	20	113	354
26 December 2016	86.2%	18	10	22	87	285
2 January 2017	89.2%	18	8	35	145	514
9 January 2017	88.4%	26	7	26	158	505
16 January 2017	86.2%	26	23	34	171	495
23 January 2017	89.3%	23	5	20	120	456
30 January 2017	86.8%	29	9	38	151	475
6 February 2017	87.7%	34	9	29	133	514
13 February 2017	88.9%	18	7	39	127	482
20 February 2017	88.6%	25	6	29	130	483
27 February 2017	88.8%	19	12	21	108	425
6 March 2017	88.9%	16	8	29	128	438
13 March 2017	86.4%	21	5	31	110	330
20 March 2017	88.8%	31	9	27	162	588
27 March 2017	86.1%	33	5	28	123	399
3 April 2017	88.2%	25	7	21	113	417
10 April 2017	85.8%	30	13	25	101	378
17 April 2017	89.4%	18	5	19	113	408
24 April 2017	87.1%	28	9	27	124	425
1 May 2017	88.3%	20	11	22	126	426
8 May 2017	89.7%	18	5	24	127	460
15 May 2017	87.8%	25	9	29	115	439
22 May 2017	89.6%	19	8	17	96	412
29 May 2017	86.6%	25	8	27	128	382
5 June 2017	89.1%	27	4	22	139	503
12 June 2017	85.9%	39	9	22	147	444
19 June 2017	88.8%	18	9	21	114	405
26 June 2017	88.9%	18	5	28	139	446
3 July 2017	89.8%	18	8	18	134	474
10 July 2017	88.2%	21	8	24	138	433
17 July 2017	89.6%	17	9	19	112	433
24 July 2017	89.1%	12	5	27	121	379
31 July 2017	87.7%	14	9	26	107	334
7 August 2017	88.9%	20	3	22	120	407
14 August 2017	89.8%	14	5	21	110	397
21 August 2017	87.9%	21	3	28	114	379
28 August 2017	90.1%	20	7	17	90	432
4 September 2017	90.1%	14	8	22	137	476
11 September 2017	87.5%	23	7	28	129	409
18 September 2017	88%	22	11	29	134	457
25 September 2017	89.7%	23	6	13	119	458
2 October 2017	88.1%	20	7	26	142	423
9 October 2017	89.4%	18	6	14	128	413

Average time to complete a booking change

9 to 15 Oct 201715m 33s

Date Click to sort	Average session time Click to sort
4 to 10 September 2017	15m 11s
11 to 17 September 2017	14m 57s
18 to 24 September 2017	14m 33s
25 September to 1 October 2017	15m 5s
2 to 8 October 2017	15m 14s
9 to 15 October 2017	15m 33s

Date Click to sort	Average session time Click to sort
17 to 23 October 2016	15m 48s
24 to 30 October 2016	15m 47s
31 October to 6 November 2016	15m 56s
7 to 13 November 2016	15m 54s
14 to 20 November 2016	15m 40s
21 to 27 November 2016	15m 38s
28 November to 4 December 2016	15m 45s
5 to 11 December 2016	15m 53s
12 to 18 December 2016	15m 26s
19 to 25 December 2016	14m 46s
26 December 2016 to 1 January 2017	14m 31s
2 to 8 January 2017	13m 59s
9 to 15 January 2017	13m 18s
16 to 22 January 2017	12m 53s
23 to 29 January 2017	13m 0s
30 January to 5 February 2017	12m 47s
6 to 12 February 2017	12m 59s
13 to 19 February 2017	12m 57s
20 to 26 February 2017	13m 5s
27 February to 5 March 2017	12m 49s
6 to 12 March 2017	13m 3s
13 to 19 March 2017	12m 34s
20 to 26 March 2017	13m 11s
27 March to 2 April 2017	12m 52s
3 to 9 April 2017	13m 11s
10 to 16 April 2017	12m 37s
17 to 23 April 2017	13m 9s
24 to 30 April 2017	13m 13s
1 to 7 May 2017	12m 35s
8 to 14 May 2017	13m 6s
15 to 21 May 2017	13m 21s
22 to 28 May 2017	12m 50s
29 May to 4 June 2017	12m 59s
5 to 11 June 2017	12m 56s
12 to 18 June 2017	13m 8s
19 to 25 June 2017	13m 16s
26 June to 2 July 2017	13m 21s
3 to 9 July 2017	13m 8s
10 to 16 July 2017	13m 44s
17 to 23 July 2017	14m 50s
24 to 30 July 2017	14m 38s
31 July to 6 August 2017	15m 20s
7 to 13 August 2017	15m 15s
14 to 20 August 2017	15m 31s
21 to 27 August 2017	15m 9s
28 August to 3 September 2017	14m 46s
4 to 10 September 2017	15m 11s
11 to 17 September 2017	14m 57s
18 to 24 September 2017	14m 33s
25 September to 1 October 2017	15m 5s
2 to 8 October 2017	15m 14s
9 to 15 October 2017	15m 33s

Average time to complete a booking cancellation

9 to 15 Oct 20176m 43s

Date Click to sort	Average session time Click to sort
4 to 10 September 2017	6m 8s
11 to 17 September 2017	6m 22s
18 to 24 September 2017	6m 32s
25 September to 1 October 2017	6m 44s
2 to 8 October 2017	6m 27s
9 to 15 October 2017	6m 43s

Date Click to sort	Average session time Click to sort
17 to 23 October 2016	5m 57s
24 to 30 October 2016	5m 46s
31 October to 6 November 2016	6m 12s
7 to 13 November 2016	6m 22s
14 to 20 November 2016	6m 29s
21 to 27 November 2016	5m 57s
28 November to 4 December 2016	6m 26s
5 to 11 December 2016	6m 20s
12 to 18 December 2016	6m 2s
19 to 25 December 2016	6m 2s
26 December 2016 to 1 January 2017	6m 14s
2 to 8 January 2017	5m 48s
9 to 15 January 2017	6m 8s
16 to 22 January 2017	6m 10s
23 to 29 January 2017	5m 54s
30 January to 5 February 2017	6m 32s
6 to 12 February 2017	6m 32s
13 to 19 February 2017	6m 1s
20 to 26 February 2017	5m 50s
27 February to 5 March 2017	5m 42s
6 to 12 March 2017	6m 3s
13 to 19 March 2017	6m 1s
20 to 26 March 2017	6m 20s
27 March to 2 April 2017	6m 32s
3 to 9 April 2017	5m 26s
10 to 16 April 2017	6m 20s
17 to 23 April 2017	5m 54s
24 to 30 April 2017	5m 53s
1 to 7 May 2017	6m 18s
8 to 14 May 2017	5m 51s
15 to 21 May 2017	5m 38s
22 to 28 May 2017	6m 55s
29 May to 4 June 2017	5m 59s
5 to 11 June 2017	5m 48s
12 to 18 June 2017	6m 18s
19 to 25 June 2017	5m 49s
26 June to 2 July 2017	5m 43s
3 to 9 July 2017	6m 7s
10 to 16 July 2017	6m 14s
17 to 23 July 2017	6m 26s
24 to 30 July 2017	5m 55s
31 July to 6 August 2017	5m 59s
7 to 13 August 2017	6m 16s
14 to 20 August 2017	6m 3s
21 to 27 August 2017	6m 25s
28 August to 3 September 2017	6m 31s
4 to 10 September 2017	6m 8s
11 to 17 September 2017	6m 22s
18 to 24 September 2017	6m 32s
25 September to 1 October 2017	6m 44s
2 to 8 October 2017	6m 27s
9 to 15 October 2017	6m 43s

Completion rate

9 to 15 Oct 20174%

Date Click to sort	Completion rate Click to sort
4 to 10 September 2017	4.9%
11 to 17 September 2017	5.3%
18 to 24 September 2017	5.4%
25 September to 1 October 2017	5%
2 to 8 October 2017	4.4%
9 to 15 October 2017	4%

Date Click to sort	Completion rate Click to sort
17 to 23 October 2016	6.7%
24 to 30 October 2016	6.9%
31 October to 6 November 2016	7.7%
7 to 13 November 2016	7.9%
14 to 20 November 2016	7.2%
21 to 27 November 2016	6.3%
28 November to 4 December 2016	7.1%
5 to 11 December 2016	7.3%
12 to 18 December 2016	6.8%
19 to 25 December 2016	6.6%
26 December 2016 to 1 January 2017	6.5%
2 to 8 January 2017	9.2%
9 to 15 January 2017	7.6%
16 to 22 January 2017	6.2%
23 to 29 January 2017	5.7%
30 January to 5 February 2017	6%
6 to 12 February 2017	5.6%
13 to 19 February 2017	5.5%
20 to 26 February 2017	5.4%
27 February to 5 March 2017	5.7%
6 to 12 March 2017	5.2%
13 to 19 March 2017	5.5%
20 to 26 March 2017	6%
27 March to 2 April 2017	5.1%
3 to 9 April 2017	4.5%
10 to 16 April 2017	4%
17 to 23 April 2017	4.5%
24 to 30 April 2017	4.7%
1 to 7 May 2017	4.9%
8 to 14 May 2017	4.9%
15 to 21 May 2017	4.7%
22 to 28 May 2017	5.1%
29 May to 4 June 2017	5%
5 to 11 June 2017	5.5%
12 to 18 June 2017	4.9%
19 to 25 June 2017	4.9%
26 June to 2 July 2017	5.3%
3 to 9 July 2017	5%
10 to 16 July 2017	4.9%
17 to 23 July 2017	4.3%
24 to 30 July 2017	4.1%
31 July to 6 August 2017	4.1%
7 to 13 August 2017	4.4%
14 to 20 August 2017	4.4%
21 to 27 August 2017	4.1%
28 August to 3 September 2017	4.4%
4 to 10 September 2017	4.9%
11 to 17 September 2017	5.3%
18 to 24 September 2017	5.4%
25 September to 1 October 2017	5%
2 to 8 October 2017	4.4%
9 to 15 October 2017	4%

Users at each step

Number of users who completed important steps of the transaction last week

Access your booking Click to sort	Change booking Click to sort	Choose test centre Click to sort	Choose date and time Click to sort	Enter your details Click to sort	Enter payment details Click to sort	Confirm changes Click to sort	Confirm cancellation Click to sort	Your test fee will be refunded Click to sort	You went away and came back again Click to sort
720,008	511,348	184,333	361,137	1,370	1,399	29,111	1,661	1,426	40,961

How help was used

Number of occurences of users selecting online help during the booking change or cancellation process

Help usage Click to sort	Volume last week	Percentage of total help usage Click to sort	Change since previous week Click to sort
What is my application reference number?	12,965	44.3%	+0.8%
What is my driving licence number?	9,200	31.5%	+5.6%
What tests not in calendar?	4,451	15.2%	+1.4%
What is my theory test pass number?	1,532	5.2%	−6.9%
Why cant I find an appointment?	916	3.1%	−12.1%
Why are you being charged extra?	90	0.3%	−21.1%
What is my instructors reference number?	58	0.2%	−12.1%
Why does the DVSA need my contact number?	16	0.1%	−44.8%
What are special requirements?	7	0%	0%
Why do I need to enter the vehicle length?	1	0%	—

Service availability

30 days

Page load time

15 Oct 20170.56s

Date Click to sort	Page load time Click to sort	Uptime Click to sort
10 October 2017	781ms	73.6%
11 October 2017	649ms	73.6%
12 October 2017	638ms	73.6%
13 October 2017	615ms	73.6%
14 October 2017	590ms	73.6%
15 October 2017	559ms	73.6%

Uptime

15 Oct 201773.6%

Date Click to sort	Page load time Click to sort	Uptime Click to sort
10 October 2017	781ms	73.6%
11 October 2017	649ms	73.6%
12 October 2017	638ms	73.6%
13 October 2017	615ms	73.6%
14 October 2017	590ms	73.6%
15 October 2017	559ms	73.6%

Date Click to sort	Page load time Click to sort	Uptime Click to sort
16 September 2017	194ms	32.3%
17 September 2017	444ms	73.6%
18 September 2017	446ms	73.6%
19 September 2017	455ms	73.6%
20 September 2017	423ms	73.6%
21 September 2017	392ms	73.6%
22 September 2017	395ms	73.6%
23 September 2017	386ms	60.1%
24 September 2017	420ms	73.6%
25 September 2017	402ms	73.6%
26 September 2017	368ms	73.6%
27 September 2017	290ms	54.5%
28 September 2017	481ms	73.6%
29 September 2017	426ms	73.6%
30 September 2017	467ms	73.6%
1 October 2017	522ms	73.6%
2 October 2017	556ms	73.6%
3 October 2017	570ms	73.6%
4 October 2017	580ms	73.6%
5 October 2017	646ms	73.6%
6 October 2017	635ms	73.6%
7 October 2017	620ms	73.6%
8 October 2017	693ms	73.6%
9 October 2017	757ms	73.6%
10 October 2017	781ms	73.6%
11 October 2017	649ms	73.6%
12 October 2017	638ms	73.6%
13 October 2017	615ms	73.6%
14 October 2017	590ms	73.6%
15 October 2017	559ms	73.6%

24 hours

Page load time

10:00pm, 16 Oct 20170.68s

Time Click to sort	Page load time Click to sort	Uptime Click to sort
5:00pm	597ms	100%
6:00pm	664ms	100%
7:00pm	733ms	100%
8:00pm	559ms	100%
9:00pm	576ms	100%
10:00pm	680ms	74.5%

Uptime

10:00pm, 16 Oct 201774.5%

Time Click to sort	Page load time Click to sort	Uptime Click to sort
5:00pm	597ms	100%
6:00pm	664ms	100%
7:00pm	733ms	100%
8:00pm	559ms	100%
9:00pm	576ms	100%
10:00pm	680ms	74.5%

Time Click to sort	Page load time Click to sort	Uptime Click to sort
11:00pm	0ms	0%
12:00am	0ms	0%
1:00am	0ms	0%
2:00am	0ms	0%
3:00am	0ms	0%
4:00am	0ms	0%
5:00am	664ms	93.5%
6:00am	565ms	100%
7:00am	607ms	100%
8:00am	638ms	100%
9:00am	646ms	100%
10:00am	550ms	100%
11:00am	968ms	100%
12:00pm	802ms	100%
1:00pm	785ms	100%
2:00pm	1,080ms	100%
3:00pm	1,024ms	100%
4:00pm	521ms	100%
5:00pm	597ms	100%
6:00pm	664ms	100%
7:00pm	733ms	100%
8:00pm	559ms	100%
9:00pm	576ms	100%
10:00pm	680ms	74.5%

Help us improve GOV.UK

The form on this page is for reporting problems with this dashboard.

If you've had problems with the service that this dashboard is providing data for, please send details to the team responsible for the service.