Dashboard Practical driving test: changes to bookings

This dashboard shows information about how the Practical driving test: changes to bookings service is currently performing.

Transactions per year

1.49m

Oct 2016 to Sep 2017

−2.92% July 2016 to June 2017

Total cost

£802k

Oct 2016 to Sep 2017

−2.92% July 2016 to June 2017

Cost per transaction

£0.54

Oct 2016 to Sep 2017

0% July 2016 to June 2017

Public changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort Online Click to sort Telephone Click to sort
3 to 9 December 2018 19,863 833
10 to 16 December 2018 18,996 697
17 to 23 December 2018 15,983 581
24 to 30 December 2018 11,310 227
31 December 2018 to 6 January 2019 17,391 482
7 to 13 January 2019 19,748 759
Date Click to sort Online Click to sort Telephone Click to sort
15 to 21 January 2018 23,987 764
22 to 28 January 2018 23,008 1,137
29 January to 4 February 2018 21,728 791
5 to 11 February 2018 20,683 780
12 to 18 February 2018 21,355 781
19 to 25 February 2018 26,501 823
26 February to 4 March 2018 25,784 -169
5 to 11 March 2018 28,380 4,958
12 to 18 March 2018 25,426 1,870
19 to 25 March 2018 26,063 1,048
26 March to 1 April 2018 18,805 692
2 to 8 April 2018 21,093 796
9 to 15 April 2018 22,754 956
16 to 22 April 2018 23,709 850
23 to 29 April 2018 23,198 952
30 April to 6 May 2018 21,785 677
7 to 13 May 2018 22,475 655
14 to 20 May 2018 22,684 850
21 to 27 May 2018 21,645 744
28 May to 3 June 2018 20,885 571
4 to 10 June 2018 22,929 730
11 to 17 June 2018 23,280 744
18 to 24 June 2018 23,158 774
25 June to 1 July 2018 20,841 784
2 to 8 July 2018 23,550 917
9 to 15 July 2018 21,787 799
16 to 22 July 2018 22,735 876
23 to 29 July 2018 22,211 746
30 July to 5 August 2018 21,112 823
6 to 12 August 2018 21,478 789
13 to 19 August 2018 22,503 723
20 to 26 August 2018 19,151 932
27 August to 2 September 2018 21,073 515
3 to 9 September 2018 23,485 788
10 to 16 September 2018 22,892 810
17 to 23 September 2018 21,529 661
24 to 30 September 2018 21,579 765
1 to 7 October 2018 22,078 748
8 to 14 October 2018 21,899 665
15 to 21 October 2018 19,783 839
22 to 28 October 2018 20,451 745
29 October to 4 November 2018 19,353 723
5 to 11 November 2018 21,810 851
12 to 18 November 2018 22,230 818
19 to 25 November 2018 19,928 668
26 November to 2 December 2018 17,308 671
3 to 9 December 2018 19,863 833
10 to 16 December 2018 18,996 697
17 to 23 December 2018 15,983 581
24 to 30 December 2018 11,310 227
31 December 2018 to 6 January 2019 17,391 482
7 to 13 January 2019 19,748 759

Digital take-up

7 to 13 Jan 201996.3%
Date Click to sort Completion percentage Click to sort
3 to 9 December 2018 96%
10 to 16 December 2018 96.5%
17 to 23 December 2018 96.5%
24 to 30 December 2018 98%
31 December 2018 to 6 January 2019 97.3%
7 to 13 January 2019 96.3%
Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 92.5%
11 to 17 March 2013 92.6%
18 to 24 March 2013 93.8%
25 to 31 March 2013 93.4%
1 to 7 April 2013 91.2%
8 to 14 April 2013 93.5%
15 to 21 April 2013 92.9%
22 to 28 April 2013 93.4%
29 April to 5 May 2013 94.3%
6 to 12 May 2013 94.4%
13 to 19 May 2013 93.9%
20 to 26 May 2013 94%
27 May to 2 June 2013 95.1%
3 to 9 June 2013 94.2%
10 to 16 June 2013 94.2%
17 to 23 June 2013 94.8%
24 to 30 June 2013 94.1%
1 to 7 July 2013 94.3%
8 to 14 July 2013 94.1%
15 to 21 July 2013 94.8%
22 to 28 July 2013 94.6%
29 July to 4 August 2013 95.4%
5 to 11 August 2013 94.7%
12 to 18 August 2013 95.2%
19 to 25 August 2013 94.9%
26 August to 1 September 2013 96.2%
2 to 8 September 2013 95.3%
9 to 15 September 2013 95.6%
16 to 22 September 2013 96.1%
23 to 29 September 2013 95.8%
30 September to 6 October 2013 95.8%
7 to 13 October 2013 96.2%
14 to 20 October 2013 96.2%
21 to 27 October 2013 95.8%
28 October to 3 November 2013 96.9%
4 to 10 November 2013 96.7%
11 to 17 November 2013 96.2%
18 to 24 November 2013 96.4%
25 November to 1 December 2013 95.6%
2 to 8 December 2013 96.6%
9 to 15 December 2013 95.9%
16 to 22 December 2013 95%
23 to 29 December 2013 98.7%
30 December 2013 to 5 January 2014 96.5%
6 to 12 January 2014 96%
13 to 19 January 2014 94.7%
20 to 26 January 2014 95.6%
27 January to 2 February 2014 96%
3 to 9 February 2014 96.3%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96%
24 February to 2 March 2014 95.9%
3 to 9 March 2014 96.6%
10 to 16 March 2014 96.1%
17 to 23 March 2014 96%
24 to 30 March 2014 95.9%
31 March to 6 April 2014 96.8%
7 to 13 April 2014 96.5%
14 to 20 April 2014 96.1%
21 to 27 April 2014 96.6%
28 April to 4 May 2014 96.6%
5 to 11 May 2014 97%
12 to 18 May 2014 96.2%
19 to 25 May 2014 96.2%
26 May to 1 June 2014 97%
2 to 8 June 2014 97%
9 to 15 June 2014 97.1%
16 to 22 June 2014 96.2%
23 to 29 June 2014 96.4%
30 June to 6 July 2014 96.7%
7 to 13 July 2014 97.6%
14 to 20 July 2014 96.7%
21 to 27 July 2014 96.8%
28 July to 3 August 2014 96.9%
4 to 10 August 2014 96.5%
11 to 17 August 2014 97.3%
18 to 24 August 2014 96.9%
25 to 31 August 2014 97.9%
1 to 7 September 2014 97.6%
8 to 14 September 2014 98.1%
15 to 21 September 2014 97.3%
22 to 28 September 2014 97.4%
29 September to 5 October 2014 97.7%
6 to 12 October 2014 97.7%
13 to 19 October 2014 97.9%
20 to 26 October 2014 97.9%
27 October to 2 November 2014 97.3%
3 to 9 November 2014 97.4%
10 to 16 November 2014 97%
17 to 23 November 2014 96.8%
24 to 30 November 2014 97%
1 to 7 December 2014 97.3%
8 to 14 December 2014 97.1%
15 to 21 December 2014 95.8%
22 to 28 December 2014 95.6%
29 December 2014 to 4 January 2015 98.2%
5 to 11 January 2015 96.6%
12 to 18 January 2015 97.2%
19 to 25 January 2015 96%
26 January to 1 February 2015 97.7%
2 to 8 February 2015 96.1%
9 to 15 February 2015 96.7%
16 to 22 February 2015 96.6%
23 February to 1 March 2015 97.1%
2 to 8 March 2015 97.4%
9 to 15 March 2015 97.2%
16 to 22 March 2015 97.1%
23 to 29 March 2015 97.2%
30 March to 5 April 2015 98.4%
6 to 12 April 2015 97.9%
13 to 19 April 2015 97.2%
20 to 26 April 2015 97.1%
27 April to 3 May 2015 96.8%
4 to 10 May 2015 97.8%
11 to 17 May 2015 97.1%
18 to 24 May 2015 97.1%
25 to 31 May 2015 97.8%
1 to 7 June 2015 97.2%
8 to 14 June 2015 96.9%
15 to 21 June 2015 97.2%
22 to 28 June 2015 96.9%
29 June to 5 July 2015 96.4%
6 to 12 July 2015 96.6%
13 to 19 July 2015 95.9%
20 to 26 July 2015 96.5%
27 July to 2 August 2015 96.6%
3 to 9 August 2015 96.3%
10 to 16 August 2015 97.2%
17 to 23 August 2015 96.8%
24 to 30 August 2015 96.9%
31 August to 6 September 2015 97.4%
7 to 13 September 2015 96.3%
14 to 20 September 2015 96.6%
21 to 27 September 2015 96.9%
28 September to 4 October 2015 96.7%
5 to 11 October 2015 97%
12 to 18 October 2015 96.6%
19 to 25 October 2015 97.1%
26 October to 1 November 2015 97%
2 to 8 November 2015 97.4%
16 to 22 November 2015 99.4%
23 to 29 November 2015 94.2%
30 November to 6 December 2015 96.9%
7 to 13 December 2015 96.4%
14 to 20 December 2015 96.2%
21 to 27 December 2015 96.2%
28 December 2015 to 3 January 2016 98%
4 to 10 January 2016 96.9%
11 to 17 January 2016 96.9%
18 to 24 January 2016 96.7%
25 to 31 January 2016 97.1%
1 to 7 February 2016 97%
8 to 14 February 2016 96.5%
15 to 21 February 2016 96.5%
22 to 28 February 2016 97.2%
7 to 13 March 2016 97.3%
14 to 20 March 2016 96.1%
21 to 27 March 2016 97%
28 March to 3 April 2016 96.7%
4 to 10 April 2016 96.6%
11 to 17 April 2016 96.8%
18 to 24 April 2016 96.9%
25 April to 1 May 2016 97.1%
2 to 8 May 2016 97.2%
9 to 15 May 2016 96.4%
16 to 22 May 2016 96.8%
23 to 29 May 2016 95.8%
30 May to 5 June 2016 96.6%
6 to 12 June 2016 96.1%
13 to 19 June 2016 96.3%
20 to 26 June 2016 96.2%
27 June to 3 July 2016 96.3%
4 to 10 July 2016 96.3%
11 to 17 July 2016 96.2%
18 to 24 July 2016 96.2%
25 to 31 July 2016 97%
1 to 7 August 2016 96.3%
8 to 14 August 2016 96.9%
22 to 28 August 2016 96.6%
29 August to 4 September 2016 98%
5 to 11 September 2016 96.6%
12 to 18 September 2016 97.2%
19 to 25 September 2016 97.2%
26 September to 2 October 2016 96.2%
3 to 9 October 2016 97%
10 to 16 October 2016 97%
17 to 23 October 2016 96.9%
24 to 30 October 2016 97%
31 October to 6 November 2016 97.5%
7 to 13 November 2016 96.9%
14 to 20 November 2016 96.9%
21 to 27 November 2016 97.1%
28 November to 4 December 2016 96.8%
5 to 11 December 2016 96.9%
12 to 18 December 2016 96.7%
19 to 25 December 2016 96.6%
26 December 2016 to 1 January 2017 98.1%
2 to 8 January 2017 96.7%
9 to 15 January 2017 95.9%
16 to 22 January 2017 96.6%
23 to 29 January 2017 96.5%
30 January to 5 February 2017 96.6%
6 to 12 February 2017 96.2%
13 to 19 February 2017 96.6%
20 to 26 February 2017 97.4%
27 February to 5 March 2017 96.4%
6 to 12 March 2017 96.1%
13 to 19 March 2017 96%
20 to 26 March 2017 96.8%
27 March to 2 April 2017 97.3%
3 to 9 April 2017 97.1%
10 to 16 April 2017 97.5%
17 to 23 April 2017 97.6%
24 to 30 April 2017 96.9%
1 to 7 May 2017 97%
8 to 14 May 2017 97%
15 to 21 May 2017 97.3%
22 to 28 May 2017 96.8%
29 May to 4 June 2017 97.3%
5 to 11 June 2017 96.7%
12 to 18 June 2017 96.9%
19 to 25 June 2017 96.8%
26 June to 2 July 2017 97%
3 to 9 July 2017 97.4%
10 to 16 July 2017 96.9%
17 to 23 July 2017 97%
24 to 30 July 2017 97%
31 July to 6 August 2017 97%
7 to 13 August 2017 97.5%
14 to 20 August 2017 97.5%
21 to 27 August 2017 96.8%
28 August to 3 September 2017 97%
4 to 10 September 2017 97.3%
11 to 17 September 2017 97.2%
18 to 24 September 2017 96.2%
25 September to 1 October 2017 96.7%
2 to 8 October 2017 97.5%
16 to 22 October 2017 96.8%
23 to 29 October 2017 96.5%
30 October to 5 November 2017 97%
6 to 12 November 2017 96.2%
13 to 19 November 2017 96.9%
20 to 26 November 2017 97.3%
27 November to 3 December 2017 97.6%
4 to 10 December 2017 96.2%
11 to 17 December 2017 96.4%
18 to 24 December 2017 93.8%
25 to 31 December 2017 97.4%
1 to 7 January 2018 96.8%
8 to 14 January 2018 96%
15 to 21 January 2018 96.9%
22 to 28 January 2018 95.3%
29 January to 4 February 2018 96.5%
5 to 11 February 2018 96.4%
12 to 18 February 2018 96.5%
19 to 25 February 2018 97%
26 February to 4 March 2018 100.7%
5 to 11 March 2018 85.1%
12 to 18 March 2018 93.1%
19 to 25 March 2018 96.1%
26 March to 1 April 2018 96.5%
2 to 8 April 2018 96.4%
9 to 15 April 2018 96%
16 to 22 April 2018 96.5%
23 to 29 April 2018 96.1%
30 April to 6 May 2018 97%
7 to 13 May 2018 97.2%
14 to 20 May 2018 96.4%
21 to 27 May 2018 96.7%
28 May to 3 June 2018 97.3%
4 to 10 June 2018 96.9%
11 to 17 June 2018 96.9%
18 to 24 June 2018 96.8%
25 June to 1 July 2018 96.4%
2 to 8 July 2018 96.3%
9 to 15 July 2018 96.5%
16 to 22 July 2018 96.3%
23 to 29 July 2018 96.8%
30 July to 5 August 2018 96.2%
6 to 12 August 2018 96.5%
13 to 19 August 2018 96.9%
20 to 26 August 2018 95.4%
27 August to 2 September 2018 97.6%
3 to 9 September 2018 96.8%
10 to 16 September 2018 96.6%
17 to 23 September 2018 97%
24 to 30 September 2018 96.6%
1 to 7 October 2018 96.7%
8 to 14 October 2018 97.1%
15 to 21 October 2018 95.9%
22 to 28 October 2018 96.5%
29 October to 4 November 2018 96.4%
5 to 11 November 2018 96.2%
12 to 18 November 2018 96.5%
19 to 25 November 2018 96.8%
26 November to 2 December 2018 96.3%
3 to 9 December 2018 96%
10 to 16 December 2018 96.5%
17 to 23 December 2018 96.5%
24 to 30 December 2018 98%
31 December 2018 to 6 January 2019 97.3%
7 to 13 January 2019 96.3%

Business changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort Online Click to sort Telephone Click to sort
3 to 9 December 2018 3,234 308
10 to 16 December 2018 3,113 189
17 to 23 December 2018 3,006 296
24 to 30 December 2018 1,782 46
31 December 2018 to 6 January 2019 2,697 99
7 to 13 January 2019 3,513 196
Date Click to sort Online Click to sort Telephone Click to sort
15 to 21 January 2018 3,633 621
22 to 28 January 2018 3,930 454
29 January to 4 February 2018 3,381 323
5 to 11 February 2018 3,289 496
12 to 18 February 2018 3,596 550
19 to 25 February 2018 3,853 315
26 February to 4 March 2018 4,085 2,083
5 to 11 March 2018 4,331 1,843
12 to 18 March 2018 3,774 705
19 to 25 March 2018 3,928 575
26 March to 1 April 2018 3,190 369
2 to 8 April 2018 3,463 209
9 to 15 April 2018 3,663 228
16 to 22 April 2018 3,544 174
23 to 29 April 2018 3,690 252
30 April to 6 May 2018 3,458 238
7 to 13 May 2018 3,353 184
14 to 20 May 2018 3,368 208
21 to 27 May 2018 3,577 238
28 May to 3 June 2018 3,027 186
4 to 10 June 2018 3,379 209
11 to 17 June 2018 3,594 295
18 to 24 June 2018 3,947 153
25 June to 1 July 2018 3,441 136
2 to 8 July 2018 3,651 159
9 to 15 July 2018 3,317 165
16 to 22 July 2018 3,443 228
23 to 29 July 2018 3,418 148
30 July to 5 August 2018 3,354 191
6 to 12 August 2018 3,276 216
13 to 19 August 2018 3,494 203
20 to 26 August 2018 3,203 193
27 August to 2 September 2018 3,080 154
3 to 9 September 2018 3,635 194
10 to 16 September 2018 3,548 200
17 to 23 September 2018 3,549 411
24 to 30 September 2018 3,495 218
1 to 7 October 2018 3,550 192
8 to 14 October 2018 3,490 236
15 to 21 October 2018 3,314 192
22 to 28 October 2018 3,294 260
29 October to 4 November 2018 3,291 157
5 to 11 November 2018 3,530 222
12 to 18 November 2018 3,323 120
19 to 25 November 2018 3,471 229
26 November to 2 December 2018 3,140 304
3 to 9 December 2018 3,234 308
10 to 16 December 2018 3,113 189
17 to 23 December 2018 3,006 296
24 to 30 December 2018 1,782 46
31 December 2018 to 6 January 2019 2,697 99
7 to 13 January 2019 3,513 196

Business digital take-up

Practical driving test changes and cancellations online and by telephone

7 to 13 Jan 201994.7%
Date Click to sort Digital take-up Click to sort
3 to 9 December 2018 91.3%
10 to 16 December 2018 94.3%
17 to 23 December 2018 91%
24 to 30 December 2018 97.5%
31 December 2018 to 6 January 2019 96.5%
7 to 13 January 2019 94.7%
Date Click to sort Digital take-up Click to sort
15 to 21 January 2018 85.4%
22 to 28 January 2018 89.6%
29 January to 4 February 2018 91.3%
5 to 11 February 2018 86.9%
12 to 18 February 2018 86.7%
19 to 25 February 2018 92.4%
26 February to 4 March 2018 66.2%
5 to 11 March 2018 70.1%
12 to 18 March 2018 84.3%
19 to 25 March 2018 87.2%
26 March to 1 April 2018 89.6%
2 to 8 April 2018 94.3%
9 to 15 April 2018 94.1%
16 to 22 April 2018 95.3%
23 to 29 April 2018 93.6%
30 April to 6 May 2018 93.6%
7 to 13 May 2018 94.8%
14 to 20 May 2018 94.2%
21 to 27 May 2018 93.8%
28 May to 3 June 2018 94.2%
4 to 10 June 2018 94.2%
11 to 17 June 2018 92.4%
18 to 24 June 2018 96.3%
25 June to 1 July 2018 96.2%
2 to 8 July 2018 95.8%
9 to 15 July 2018 95.3%
16 to 22 July 2018 93.8%
23 to 29 July 2018 95.8%
30 July to 5 August 2018 94.6%
6 to 12 August 2018 93.8%
13 to 19 August 2018 94.5%
20 to 26 August 2018 94.3%
27 August to 2 September 2018 95.2%
3 to 9 September 2018 94.9%
10 to 16 September 2018 94.7%
17 to 23 September 2018 89.6%
24 to 30 September 2018 94.1%
1 to 7 October 2018 94.9%
8 to 14 October 2018 93.7%
15 to 21 October 2018 94.5%
22 to 28 October 2018 92.7%
29 October to 4 November 2018 95.4%
5 to 11 November 2018 94.1%
12 to 18 November 2018 96.5%
19 to 25 November 2018 93.8%
26 November to 2 December 2018 91.2%
3 to 9 December 2018 91.3%
10 to 16 December 2018 94.3%
17 to 23 December 2018 91%
24 to 30 December 2018 97.5%
31 December 2018 to 6 January 2019 96.5%
7 to 13 January 2019 94.7%

Public digital service

Performance metrics for the public facing change/cancellation service

User satisfaction

Average score of satisfied responses

7 to 13 Jan 201989.5%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
3 December 2018 90.8% 8 1 12 98 307
10 December 2018 90.2% 16 4 10 58 304
17 December 2018 89% 9 5 13 63 229
24 December 2018 90.6% 4 1 8 53 168
31 December 2018 89.1% 10 2 5 77 212
7 January 2019 89.5% 7 2 15 83 243
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
15 January 2018 87.3% 19 10 20 136 369
22 January 2018 89.2% 15 12 16 103 389
29 January 2018 86.1% 29 6 14 111 330
5 February 2018 87.4% 14 11 23 111 328
12 February 2018 86.2% 17 11 21 105 294
19 February 2018 89.9% 11 6 15 131 389
26 February 2018 89.7% 8 5 25 116 361
5 March 2018 88.9% 17 5 20 108 371
12 March 2018 87.8% 20 3 22 111 343
19 March 2018 88.3% 15 6 31 89 350
26 March 2018 89.1% 13 7 9 62 260
2 April 2018 89.6% 9 4 23 78 298
9 April 2018 89.4% 11 8 12 95 314
16 April 2018 89.8% 11 6 12 95 319
23 April 2018 89.4% 8 7 14 102 302
30 April 2018 90.1% 13 4 9 69 285
7 May 2018 88.7% 18 2 16 86 312
14 May 2018 89% 10 6 24 95 320
21 May 2018 90.4% 10 6 12 93 335
28 May 2018 88.7% 15 5 19 87 318
4 June 2018 88.2% 16 7 15 97 313
11 June 2018 89.4% 13 2 11 108 308
18 June 2018 87.9% 17 5 18 96 308
25 June 2018 87.8% 11 9 16 97 278
2 July 2018 88.5% 16 6 15 70 289
9 July 2018 89.8% 9 4 20 76 294
16 July 2018 88.3% 13 8 17 81 290
23 July 2018 88.3% 9 10 15 81 264
30 July 2018 85.7% 17 7 22 87 252
6 August 2018 89.4% 8 7 17 91 298
13 August 2018 90.2% 11 10 10 64 310
20 August 2018 89.8% 10 3 11 72 255
27 August 2018 90.3% 10 5 8 75 277
3 September 2018 89.6% 8 6 17 79 282
10 September 2018 89.3% 21 2 13 76 335
17 September 2018 89% 13 3 15 88 288
24 September 2018 87.6% 19 9 11 83 297
1 October 2018 87.2% 17 3 18 79 259
8 October 2018 88.9% 14 6 15 71 288
15 October 2018 90.7% 7 1 11 78 256
22 October 2018 88.1% 13 4 13 76 243
29 October 2018 89% 10 5 9 74 237
5 November 2018 90.2% 12 3 10 74 286
12 November 2018 91.2% 6 5 14 71 294
19 November 2018 89.1% 13 7 9 83 286
26 November 2018 89.8% 10 5 15 62 268
3 December 2018 90.8% 8 1 12 98 307
10 December 2018 90.2% 16 4 10 58 304
17 December 2018 89% 9 5 13 63 229
24 December 2018 90.6% 4 1 8 53 168
31 December 2018 89.1% 10 2 5 77 212
7 January 2019 89.5% 7 2 15 83 243

Average time to complete a booking change

7 to 13 Jan 201914m 30s
Date Click to sort Average session time Click to sort
3 to 9 December 2018 17m 59s
10 to 16 December 2018 15m 49s
17 to 23 December 2018 13m 49s
24 to 30 December 2018 16m 45s
31 December 2018 to 6 January 2019 13m 57s
7 to 13 January 2019 14m 30s
Date Click to sort Average session time Click to sort
15 to 21 January 2018 12m 54s
22 to 28 January 2018 12m 48s
29 January to 4 February 2018 12m 54s
5 to 11 February 2018 12m 56s
12 to 18 February 2018 12m 57s
19 to 25 February 2018 12m 29s
26 February to 4 March 2018 12m 47s
5 to 11 March 2018 12m 44s
12 to 18 March 2018 12m 30s
19 to 25 March 2018 12m 53s
26 March to 1 April 2018 12m 26s
2 to 8 April 2018 12m 21s
9 to 15 April 2018 12m 41s
16 to 22 April 2018 12m 27s
23 to 29 April 2018 12m 32s
30 April to 6 May 2018 12m 37s
7 to 13 May 2018 12m 16s
14 to 20 May 2018 12m 44s
21 to 27 May 2018 12m 50s
28 May to 3 June 2018 12m 52s
4 to 10 June 2018 12m 43s
11 to 17 June 2018 12m 46s
18 to 24 June 2018 12m 42s
25 June to 1 July 2018 12m 53s
2 to 8 July 2018 12m 29s
9 to 15 July 2018 12m 2s
16 to 22 July 2018 11m 57s
23 to 29 July 2018 11m 58s
30 July to 5 August 2018 11m 51s
6 to 12 August 2018 12m 8s
13 to 19 August 2018 12m 2s
20 to 26 August 2018 11m 44s
27 August to 2 September 2018 11m 13s
3 to 9 September 2018 11m 29s
10 to 16 September 2018 11m 23s
17 to 23 September 2018 11m 14s
24 to 30 September 2018 10m 45s
1 to 7 October 2018 11m 11s
8 to 14 October 2018 10m 49s
15 to 21 October 2018 11m 15s
22 to 28 October 2018 11m 12s
29 October to 4 November 2018 11m 46s
5 to 11 November 2018 12m 13s
12 to 18 November 2018 12m 36s
19 to 25 November 2018 13m 31s
26 November to 2 December 2018 13m 59s
3 to 9 December 2018 17m 59s
10 to 16 December 2018 15m 49s
17 to 23 December 2018 13m 49s
24 to 30 December 2018 16m 45s
31 December 2018 to 6 January 2019 13m 57s
7 to 13 January 2019 14m 30s

Average time to complete a booking cancellation

7 to 13 Jan 20195m 42s
Date Click to sort Average session time Click to sort
3 to 9 December 2018 6m 8s
10 to 16 December 2018 6m 3s
17 to 23 December 2018 5m 56s
24 to 30 December 2018 6m 9s
31 December 2018 to 6 January 2019 5m 20s
7 to 13 January 2019 5m 42s
Date Click to sort Average session time Click to sort
15 to 21 January 2018 6m 37s
22 to 28 January 2018 6m 18s
29 January to 4 February 2018 6m 27s
5 to 11 February 2018 6m 60s
12 to 18 February 2018 6m 40s
19 to 25 February 2018 6m 22s
26 February to 4 March 2018 6m 37s
5 to 11 March 2018 6m 26s
12 to 18 March 2018 5m 48s
19 to 25 March 2018 6m 15s
26 March to 1 April 2018 5m 39s
2 to 8 April 2018 6m 8s
9 to 15 April 2018 6m 13s
16 to 22 April 2018 5m 37s
23 to 29 April 2018 5m 40s
30 April to 6 May 2018 6m 1s
7 to 13 May 2018 6m 12s
14 to 20 May 2018 5m 52s
21 to 27 May 2018 6m 18s
28 May to 3 June 2018 6m 2s
4 to 10 June 2018 6m 8s
11 to 17 June 2018 6m 21s
18 to 24 June 2018 5m 56s
25 June to 1 July 2018 6m 13s
2 to 8 July 2018 6m 3s
9 to 15 July 2018 5m 29s
16 to 22 July 2018 5m 44s
23 to 29 July 2018 6m 11s
30 July to 5 August 2018 5m 58s
6 to 12 August 2018 5m 54s
13 to 19 August 2018 6m 11s
20 to 26 August 2018 5m 54s
27 August to 2 September 2018 5m 23s
3 to 9 September 2018 5m 22s
10 to 16 September 2018 6m 29s
17 to 23 September 2018 5m 45s
24 to 30 September 2018 6m 15s
1 to 7 October 2018 6m 25s
8 to 14 October 2018 6m 13s
15 to 21 October 2018 5m 42s
22 to 28 October 2018 6m 1s
29 October to 4 November 2018 5m 41s
5 to 11 November 2018 5m 53s
12 to 18 November 2018 5m 42s
19 to 25 November 2018 5m 42s
26 November to 2 December 2018 5m 43s
3 to 9 December 2018 6m 8s
10 to 16 December 2018 6m 3s
17 to 23 December 2018 5m 56s
24 to 30 December 2018 6m 9s
31 December 2018 to 6 January 2019 5m 20s
7 to 13 January 2019 5m 42s

Completion rate

7 to 13 Jan 20194.2%
Date Click to sort Completion rate Click to sort
3 to 9 December 2018 3.1%
10 to 16 December 2018 3.3%
17 to 23 December 2018 3.3%
24 to 30 December 2018 2.3%
31 December 2018 to 6 January 2019 3.7%
7 to 13 January 2019 4.2%
Date Click to sort Completion rate Click to sort
15 to 21 January 2018 4.9%
22 to 28 January 2018 5%
29 January to 4 February 2018 4.3%
5 to 11 February 2018 4.6%
12 to 18 February 2018 5.3%
19 to 25 February 2018 8.3%
26 February to 4 March 2018 6.4%
5 to 11 March 2018 6.5%
12 to 18 March 2018 5.6%
19 to 25 March 2018 6%
26 March to 1 April 2018 4.5%
2 to 8 April 2018 5.4%
9 to 15 April 2018 5.7%
16 to 22 April 2018 5.6%
23 to 29 April 2018 5.2%
30 April to 6 May 2018 4.9%
7 to 13 May 2018 5.2%
14 to 20 May 2018 5.2%
21 to 27 May 2018 4.7%
28 May to 3 June 2018 4.6%
4 to 10 June 2018 5%
11 to 17 June 2018 5.1%
18 to 24 June 2018 5.1%
25 June to 1 July 2018 4.8%
2 to 8 July 2018 5.3%
9 to 15 July 2018 5.4%
16 to 22 July 2018 5.4%
23 to 29 July 2018 5.3%
30 July to 5 August 2018 4.6%
6 to 12 August 2018 4.7%
13 to 19 August 2018 4.1%
20 to 26 August 2018 4.1%
27 August to 2 September 2018 4.1%
3 to 9 September 2018 4.4%
10 to 16 September 2018 4.5%
17 to 23 September 2018 4.6%
24 to 30 September 2018 4%
1 to 7 October 2018 4.1%
8 to 14 October 2018 4.3%
15 to 21 October 2018 4%
22 to 28 October 2018 4.3%
29 October to 4 November 2018 3.9%
5 to 11 November 2018 4.2%
12 to 18 November 2018 4.6%
19 to 25 November 2018 4.4%
26 November to 2 December 2018 4.1%
3 to 9 December 2018 3.1%
10 to 16 December 2018 3.3%
17 to 23 December 2018 3.3%
24 to 30 December 2018 2.3%
31 December 2018 to 6 January 2019 3.7%
7 to 13 January 2019 4.2%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking change or cancellation process

Help usage Click to sort Volume last week Percentage of total help usage Click to sort Change since previous week Click to sort
What is my application reference number? 6,438 47.8% +19.4%
What is my driving licence number? 4,460 33.1% +20%
What tests not in calendar? 1,378 10.2% +19.3%
What is my theory test pass number? 868 6.4% +11.9%
Why cant I find an appointment? 213 1.6% +41.1%
Why are you being charged extra? 83 0.6% +36.1%
What is my instructors reference number? 17 0.1% −15%
Why does the DVSA need my contact number? 14 0.1% +75%
What are special requirements? 11 0.1% +266.7%

Service availability

30 days

Page load time

19 Jan 20190.90s

Date Click to sort Page load time Click to sort Uptime Click to sort
14 January 2019 903ms 100%
15 January 2019 878ms 95.8%
16 January 2019 890ms 100%
17 January 2019 912ms 99.3%
18 January 2019 897ms 100%
19 January 2019 903ms 100%

Uptime

19 Jan 2019100%

Date Click to sort Page load time Click to sort Uptime Click to sort
14 January 2019 903ms 100%
15 January 2019 878ms 95.8%
16 January 2019 890ms 100%
17 January 2019 912ms 99.3%
18 January 2019 897ms 100%
19 January 2019 903ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
21 December 2018 1,192ms 100%
22 December 2018 1,221ms 100%
23 December 2018 1,190ms 100%
24 December 2018 1,188ms 100%
25 December 2018 1,234ms 100%
26 December 2018 1,223ms 100%
27 December 2018 1,236ms 100%
28 December 2018 1,094ms 100%
29 December 2018 1,099ms 100%
30 December 2018 1,106ms 100%
31 December 2018 1,101ms 100%
1 January 2019
2 January 2019 1,160ms 100%
3 January 2019 1,110ms 100%
4 January 2019 1,121ms 99%
5 January 2019 1,105ms 100%
6 January 2019 1,107ms 100%
7 January 2019 1,113ms 100%
8 January 2019 1,034ms 100%
9 January 2019 961ms 100%
10 January 2019 953ms 100%
11 January 2019 935ms 100%
12 January 2019 892ms 100%
13 January 2019 912ms 100%
14 January 2019 903ms 100%
15 January 2019 878ms 95.8%
16 January 2019 890ms 100%
17 January 2019 912ms 99.3%
18 January 2019 897ms 100%
19 January 2019 903ms 100%

24 hours

Page load time

2:00pm, 20 Jan 20191.03s

Time Click to sort Page load time Click to sort Uptime Click to sort
9:00am 1,000ms 100%
10:00am 896ms 100%
11:00am 870ms 100%
12:00pm 999ms 100%
1:00pm 992ms 100%
2:00pm 1,033ms 100%

Uptime

2:00pm, 20 Jan 2019100%

Time Click to sort Page load time Click to sort Uptime Click to sort
9:00am 1,000ms 100%
10:00am 896ms 100%
11:00am 870ms 100%
12:00pm 999ms 100%
1:00pm 992ms 100%
2:00pm 1,033ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
3:00pm 903ms 100%
4:00pm 962ms 100%
5:00pm 1,018ms 100%
6:00pm 1,023ms 100%
7:00pm 969ms 100%
8:00pm 906ms 100%
9:00pm 920ms 100%
10:00pm 958ms 100%
11:00pm 888ms 100%
12:00am 696ms 100%
1:00am 695ms 100%
2:00am 734ms 100%
3:00am 779ms 100%
4:00am 799ms 100%
5:00am 714ms 100%
6:00am 906ms 100%
7:00am 988ms 100%
8:00am 990ms 100%
9:00am 1,000ms 100%
10:00am 896ms 100%
11:00am 870ms 100%
12:00pm 999ms 100%
1:00pm 992ms 100%
2:00pm 1,033ms 100%

Data for changes to the date or test centre for practical driving or riding tests.

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