Dashboard Practical driving test: changes to bookings

This dashboard shows information about how the Practical driving test: changes to bookings service is currently performing.

Transactions per year

1.52m

Jan to Dec 2016

+6.25% Oct 2015 to Sep 2016

Total cost

£1.92m

Jan to Dec 2016

+6.25% Oct 2015 to Sep 2016

Cost per transaction

£1.26

Jan to Dec 2016

0% Oct 2015 to Sep 2016

Public changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort Online Click to sort Telephone Click to sort
28 August to 3 September 2017 22,782 696
4 to 10 September 2017 25,823 716
11 to 17 September 2017 25,721 731
18 to 24 September 2017 27,002 1,062
25 September to 1 October 2017 25,327 870
2 to 8 October 2017 25,442 648
Date Click to sort Online Click to sort Telephone Click to sort
10 to 16 October 2016 26,974 833
17 to 23 October 2016 26,799 866
24 to 30 October 2016 26,106 810
31 October to 6 November 2016 30,346 782
7 to 13 November 2016 29,393 937
14 to 20 November 2016 27,773 901
21 to 27 November 2016 24,952 756
28 November to 4 December 2016 27,017 887
5 to 11 December 2016 25,907 830
12 to 18 December 2016 23,571 794
19 to 25 December 2016 18,991 668
26 December 2016 to 1 January 2017 17,085 339
2 to 8 January 2017 27,928 955
9 to 15 January 2017 25,229 1,072
16 to 22 January 2017 25,699 908
23 to 29 January 2017 23,516 862
30 January to 5 February 2017 24,490 866
6 to 12 February 2017 23,515 921
13 to 19 February 2017 23,290 811
20 to 26 February 2017 23,220 612
27 February to 5 March 2017 24,560 911
6 to 12 March 2017 23,789 957
13 to 19 March 2017 18,674 786
20 to 26 March 2017 27,449 908
27 March to 2 April 2017 22,140 612
3 to 9 April 2017 20,493 616
10 to 16 April 2017 19,274 491
17 to 23 April 2017 20,979 526
24 to 30 April 2017 21,952 705
1 to 7 May 2017 22,776 711
8 to 14 May 2017 23,071 708
15 to 21 May 2017 23,844 669
22 to 28 May 2017 20,594 682
29 May to 4 June 2017 22,165 612
5 to 11 June 2017 25,039 846
12 to 18 June 2017 22,391 711
19 to 25 June 2017 23,083 764
26 June to 2 July 2017 24,816 760
3 to 9 July 2017 24,041 647
10 to 16 July 2017 24,175 763
17 to 23 July 2017 22,749 697
24 to 30 July 2017 21,798 670
31 July to 6 August 2017 22,146 682
7 to 13 August 2017 24,339 624
14 to 20 August 2017 23,397 607
21 to 27 August 2017 22,052 726
28 August to 3 September 2017 22,782 696
4 to 10 September 2017 25,823 716
11 to 17 September 2017 25,721 731
18 to 24 September 2017 27,002 1,062
25 September to 1 October 2017 25,327 870
2 to 8 October 2017 25,442 648

Digital take-up

2 to 8 Oct 201797.5%
Date Click to sort Completion percentage Click to sort
28 August to 3 September 2017 97%
4 to 10 September 2017 97.3%
11 to 17 September 2017 97.2%
18 to 24 September 2017 96.2%
25 September to 1 October 2017 96.7%
2 to 8 October 2017 97.5%
Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 92.5%
11 to 17 March 2013 92.6%
18 to 24 March 2013 93.8%
25 to 31 March 2013 93.4%
1 to 7 April 2013 91.2%
8 to 14 April 2013 93.5%
15 to 21 April 2013 92.9%
22 to 28 April 2013 93.4%
29 April to 5 May 2013 94.3%
6 to 12 May 2013 94.4%
13 to 19 May 2013 93.9%
20 to 26 May 2013 94%
27 May to 2 June 2013 95.1%
3 to 9 June 2013 94.2%
10 to 16 June 2013 94.2%
17 to 23 June 2013 94.8%
24 to 30 June 2013 94.1%
1 to 7 July 2013 94.3%
8 to 14 July 2013 94.1%
15 to 21 July 2013 94.8%
22 to 28 July 2013 94.6%
29 July to 4 August 2013 95.4%
5 to 11 August 2013 94.7%
12 to 18 August 2013 95.2%
19 to 25 August 2013 94.9%
26 August to 1 September 2013 96.2%
2 to 8 September 2013 95.3%
9 to 15 September 2013 95.6%
16 to 22 September 2013 96.1%
23 to 29 September 2013 95.8%
30 September to 6 October 2013 95.8%
7 to 13 October 2013 96.2%
14 to 20 October 2013 96.2%
21 to 27 October 2013 95.8%
28 October to 3 November 2013 96.9%
4 to 10 November 2013 96.7%
11 to 17 November 2013 96.2%
18 to 24 November 2013 96.4%
25 November to 1 December 2013 95.6%
2 to 8 December 2013 96.6%
9 to 15 December 2013 95.9%
16 to 22 December 2013 95%
23 to 29 December 2013 98.7%
30 December 2013 to 5 January 2014 96.5%
6 to 12 January 2014 96%
13 to 19 January 2014 94.7%
20 to 26 January 2014 95.6%
27 January to 2 February 2014 96%
3 to 9 February 2014 96.3%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96%
24 February to 2 March 2014 95.9%
3 to 9 March 2014 96.6%
10 to 16 March 2014 96.1%
17 to 23 March 2014 96%
24 to 30 March 2014 95.9%
31 March to 6 April 2014 96.8%
7 to 13 April 2014 96.5%
14 to 20 April 2014 96.1%
21 to 27 April 2014 96.6%
28 April to 4 May 2014 96.6%
5 to 11 May 2014 97%
12 to 18 May 2014 96.2%
19 to 25 May 2014 96.2%
26 May to 1 June 2014 97%
2 to 8 June 2014 97%
9 to 15 June 2014 97.1%
16 to 22 June 2014 96.2%
23 to 29 June 2014 96.4%
30 June to 6 July 2014 96.7%
7 to 13 July 2014 97.6%
14 to 20 July 2014 96.7%
21 to 27 July 2014 96.8%
28 July to 3 August 2014 96.9%
4 to 10 August 2014 96.5%
11 to 17 August 2014 97.3%
18 to 24 August 2014 96.9%
25 to 31 August 2014 97.9%
1 to 7 September 2014 97.6%
8 to 14 September 2014 98.1%
15 to 21 September 2014 97.3%
22 to 28 September 2014 97.4%
29 September to 5 October 2014 97.7%
6 to 12 October 2014 97.7%
13 to 19 October 2014 97.9%
20 to 26 October 2014 97.9%
27 October to 2 November 2014 97.3%
3 to 9 November 2014 97.4%
10 to 16 November 2014 97%
17 to 23 November 2014 96.8%
24 to 30 November 2014 97%
1 to 7 December 2014 97.3%
8 to 14 December 2014 97.1%
15 to 21 December 2014 95.8%
22 to 28 December 2014 95.6%
29 December 2014 to 4 January 2015 98.2%
5 to 11 January 2015 96.6%
12 to 18 January 2015 97.2%
19 to 25 January 2015 96%
26 January to 1 February 2015 97.7%
2 to 8 February 2015 96.1%
9 to 15 February 2015 96.7%
16 to 22 February 2015 96.6%
23 February to 1 March 2015 97.1%
2 to 8 March 2015 97.4%
9 to 15 March 2015 97.2%
16 to 22 March 2015 97.1%
23 to 29 March 2015 97.2%
30 March to 5 April 2015 98.4%
6 to 12 April 2015 97.9%
13 to 19 April 2015 97.2%
20 to 26 April 2015 97.1%
27 April to 3 May 2015 96.8%
4 to 10 May 2015 97.8%
11 to 17 May 2015 97.1%
18 to 24 May 2015 97.1%
25 to 31 May 2015 97.8%
1 to 7 June 2015 97.2%
8 to 14 June 2015 96.9%
15 to 21 June 2015 97.2%
22 to 28 June 2015 96.9%
29 June to 5 July 2015 96.4%
6 to 12 July 2015 96.6%
13 to 19 July 2015 95.9%
20 to 26 July 2015 96.5%
27 July to 2 August 2015 96.6%
3 to 9 August 2015 96.3%
10 to 16 August 2015 97.2%
17 to 23 August 2015 96.8%
24 to 30 August 2015 96.9%
31 August to 6 September 2015 97.4%
7 to 13 September 2015 96.3%
14 to 20 September 2015 96.6%
21 to 27 September 2015 96.9%
28 September to 4 October 2015 96.7%
5 to 11 October 2015 97%
12 to 18 October 2015 96.6%
19 to 25 October 2015 97.1%
26 October to 1 November 2015 97%
2 to 8 November 2015 97.4%
16 to 22 November 2015 99.4%
23 to 29 November 2015 94.2%
30 November to 6 December 2015 96.9%
7 to 13 December 2015 96.4%
14 to 20 December 2015 96.2%
21 to 27 December 2015 96.2%
28 December 2015 to 3 January 2016 98%
4 to 10 January 2016 96.9%
11 to 17 January 2016 96.9%
18 to 24 January 2016 96.7%
25 to 31 January 2016 97.1%
1 to 7 February 2016 97%
8 to 14 February 2016 96.5%
15 to 21 February 2016 96.5%
22 to 28 February 2016 97.2%
7 to 13 March 2016 97.3%
14 to 20 March 2016 96.1%
21 to 27 March 2016 97%
28 March to 3 April 2016 96.7%
4 to 10 April 2016 96.6%
11 to 17 April 2016 96.8%
18 to 24 April 2016 96.9%
25 April to 1 May 2016 97.1%
2 to 8 May 2016 97.2%
9 to 15 May 2016 96.4%
16 to 22 May 2016 96.8%
23 to 29 May 2016 95.8%
30 May to 5 June 2016 96.6%
6 to 12 June 2016 96.1%
13 to 19 June 2016 96.3%
20 to 26 June 2016 96.2%
27 June to 3 July 2016 96.3%
4 to 10 July 2016 96.3%
11 to 17 July 2016 96.2%
18 to 24 July 2016 96.2%
25 to 31 July 2016 97%
1 to 7 August 2016 96.3%
8 to 14 August 2016 96.9%
22 to 28 August 2016 96.6%
29 August to 4 September 2016 98%
5 to 11 September 2016 96.6%
12 to 18 September 2016 97.2%
19 to 25 September 2016 97.2%
26 September to 2 October 2016 96.2%
3 to 9 October 2016 97%
10 to 16 October 2016 97%
17 to 23 October 2016 96.9%
24 to 30 October 2016 97%
31 October to 6 November 2016 97.5%
7 to 13 November 2016 96.9%
14 to 20 November 2016 96.9%
21 to 27 November 2016 97.1%
28 November to 4 December 2016 96.8%
5 to 11 December 2016 96.9%
12 to 18 December 2016 96.7%
19 to 25 December 2016 96.6%
26 December 2016 to 1 January 2017 98.1%
2 to 8 January 2017 96.7%
9 to 15 January 2017 95.9%
16 to 22 January 2017 96.6%
23 to 29 January 2017 96.5%
30 January to 5 February 2017 96.6%
6 to 12 February 2017 96.2%
13 to 19 February 2017 96.6%
20 to 26 February 2017 97.4%
27 February to 5 March 2017 96.4%
6 to 12 March 2017 96.1%
13 to 19 March 2017 96%
20 to 26 March 2017 96.8%
27 March to 2 April 2017 97.3%
3 to 9 April 2017 97.1%
10 to 16 April 2017 97.5%
17 to 23 April 2017 97.6%
24 to 30 April 2017 96.9%
1 to 7 May 2017 97%
8 to 14 May 2017 97%
15 to 21 May 2017 97.3%
22 to 28 May 2017 96.8%
29 May to 4 June 2017 97.3%
5 to 11 June 2017 96.7%
12 to 18 June 2017 96.9%
19 to 25 June 2017 96.8%
26 June to 2 July 2017 97%
3 to 9 July 2017 97.4%
10 to 16 July 2017 96.9%
17 to 23 July 2017 97%
24 to 30 July 2017 97%
31 July to 6 August 2017 97%
7 to 13 August 2017 97.5%
14 to 20 August 2017 97.5%
21 to 27 August 2017 96.8%
28 August to 3 September 2017 97%
4 to 10 September 2017 97.3%
11 to 17 September 2017 97.2%
18 to 24 September 2017 96.2%
25 September to 1 October 2017 96.7%
2 to 8 October 2017 97.5%

Business changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort Online Click to sort Telephone Click to sort
28 August to 3 September 2017 3,344 241
4 to 10 September 2017 3,786 284
11 to 17 September 2017 3,605 244
18 to 24 September 2017 3,858 283
25 September to 1 October 2017 3,810 309
2 to 8 October 2017 3,576 351
Date Click to sort Online Click to sort Telephone Click to sort
10 to 16 October 2016 3,231 327
17 to 23 October 2016 2,953 313
24 to 30 October 2016 3,144 376
31 October to 6 November 2016 3,272 389
7 to 13 November 2016 3,465 338
14 to 20 November 2016 3,279 471
21 to 27 November 2016 3,297 615
28 November to 4 December 2016 3,576 479
5 to 11 December 2016 3,384 553
12 to 18 December 2016 3,164 324
19 to 25 December 2016 2,844 298
26 December 2016 to 1 January 2017 1,760 377
2 to 8 January 2017 3,434 367
9 to 15 January 2017 3,911 740
16 to 22 January 2017 3,607 430
23 to 29 January 2017 3,551 648
30 January to 5 February 2017 3,627 271
6 to 12 February 2017 3,449 364
13 to 19 February 2017 3,318 263
20 to 26 February 2017 3,280 673
27 February to 5 March 2017 3,346 262
6 to 12 March 2017 3,338 313
13 to 19 March 2017 3,011 205
20 to 26 March 2017 3,486 320
27 March to 2 April 2017 3,066 231
3 to 9 April 2017 2,806 294
10 to 16 April 2017 2,504 206
17 to 23 April 2017 3,107 229
24 to 30 April 2017 3,190 300
1 to 7 May 2017 3,125 228
8 to 14 May 2017 3,410 301
15 to 21 May 2017 3,616 312
22 to 28 May 2017 3,171 261
29 May to 4 June 2017 3,279 224
5 to 11 June 2017 3,661 383
12 to 18 June 2017 3,362 293
19 to 25 June 2017 3,331 258
26 June to 2 July 2017 3,457 288
3 to 9 July 2017 3,635 284
10 to 16 July 2017 3,654 247
17 to 23 July 2017 3,696 312
24 to 30 July 2017 3,426 246
31 July to 6 August 2017 3,488 232
7 to 13 August 2017 3,434 348
14 to 20 August 2017 3,260 353
21 to 27 August 2017 3,318 241
28 August to 3 September 2017 3,344 241
4 to 10 September 2017 3,786 284
11 to 17 September 2017 3,605 244
18 to 24 September 2017 3,858 283
25 September to 1 October 2017 3,810 309
2 to 8 October 2017 3,576 351

Business digital take-up

Practical driving test changes and cancellations online and by telephone

2 to 8 Oct 201791.1%
Date Click to sort Digital take-up Click to sort
4 to 10 September 2017 93%
11 to 17 September 2017 93.7%
18 to 24 September 2017 93.2%
25 September to 1 October 2017 92.5%
2 to 8 October 2017 91.1%
9 to 15 October 2017
Date Click to sort Digital take-up Click to sort
17 to 23 October 2016 90.4%
24 to 30 October 2016 89.3%
31 October to 6 November 2016 89.4%
7 to 13 November 2016 91.1%
14 to 20 November 2016 87.4%
21 to 27 November 2016 84.3%
28 November to 4 December 2016 88.2%
5 to 11 December 2016 86%
12 to 18 December 2016 90.7%
19 to 25 December 2016 90.5%
26 December 2016 to 1 January 2017 82.4%
2 to 8 January 2017 90.3%
9 to 15 January 2017 84.1%
16 to 22 January 2017 89.3%
23 to 29 January 2017 84.6%
30 January to 5 February 2017 93%
6 to 12 February 2017 90.5%
13 to 19 February 2017 92.7%
20 to 26 February 2017 83%
27 February to 5 March 2017 92.7%
6 to 12 March 2017 91.4%
13 to 19 March 2017 93.6%
20 to 26 March 2017 91.6%
27 March to 2 April 2017 93%
3 to 9 April 2017 90.5%
10 to 16 April 2017 92.4%
17 to 23 April 2017 93.1%
24 to 30 April 2017 91.4%
1 to 7 May 2017 93.2%
8 to 14 May 2017 91.9%
15 to 21 May 2017 92.1%
22 to 28 May 2017 92.4%
29 May to 4 June 2017 93.6%
5 to 11 June 2017 90.5%
12 to 18 June 2017 92%
19 to 25 June 2017 92.8%
26 June to 2 July 2017 92.3%
3 to 9 July 2017 92.8%
10 to 16 July 2017 93.7%
17 to 23 July 2017 92.2%
24 to 30 July 2017 93.3%
31 July to 6 August 2017 93.8%
7 to 13 August 2017 90.8%
14 to 20 August 2017 90.2%
21 to 27 August 2017 93.2%
28 August to 3 September 2017 93.3%
4 to 10 September 2017 93%
11 to 17 September 2017 93.7%
18 to 24 September 2017 93.2%
25 September to 1 October 2017 92.5%
2 to 8 October 2017 91.1%
9 to 15 October 2017

Public digital service

Performance metrics for the public facing change/cancellation service

User satisfaction

Average score of satisfied responses

9 to 15 Oct 201789.4%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
4 September 2017 90.1% 14 8 22 137 476
11 September 2017 87.5% 23 7 28 129 409
18 September 2017 88% 22 11 29 134 457
25 September 2017 89.7% 23 6 13 119 458
2 October 2017 88.1% 20 7 26 142 423
9 October 2017 89.4% 18 6 14 128 413
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
17 October 2016 86.6% 28 13 30 165 468
24 October 2016 86% 28 12 39 131 428
31 October 2016 87% 32 9 39 167 525
7 November 2016 87% 31 14 34 152 512
14 November 2016 87.8% 27 10 36 129 492
21 November 2016 88% 21 7 39 140 468
28 November 2016 86.5% 33 5 41 148 472
5 December 2016 89.3% 20 10 22 146 502
12 December 2016 88.3% 18 8 32 104 403
19 December 2016 88.5% 17 4 20 113 354
26 December 2016 86.2% 18 10 22 87 285
2 January 2017 89.2% 18 8 35 145 514
9 January 2017 88.4% 26 7 26 158 505
16 January 2017 86.2% 26 23 34 171 495
23 January 2017 89.3% 23 5 20 120 456
30 January 2017 86.8% 29 9 38 151 475
6 February 2017 87.7% 34 9 29 133 514
13 February 2017 88.9% 18 7 39 127 482
20 February 2017 88.6% 25 6 29 130 483
27 February 2017 88.8% 19 12 21 108 425
6 March 2017 88.9% 16 8 29 128 438
13 March 2017 86.4% 21 5 31 110 330
20 March 2017 88.8% 31 9 27 162 588
27 March 2017 86.1% 33 5 28 123 399
3 April 2017 88.2% 25 7 21 113 417
10 April 2017 85.8% 30 13 25 101 378
17 April 2017 89.4% 18 5 19 113 408
24 April 2017 87.1% 28 9 27 124 425
1 May 2017 88.3% 20 11 22 126 426
8 May 2017 89.7% 18 5 24 127 460
15 May 2017 87.8% 25 9 29 115 439
22 May 2017 89.6% 19 8 17 96 412
29 May 2017 86.6% 25 8 27 128 382
5 June 2017 89.1% 27 4 22 139 503
12 June 2017 85.9% 39 9 22 147 444
19 June 2017 88.8% 18 9 21 114 405
26 June 2017 88.9% 18 5 28 139 446
3 July 2017 89.8% 18 8 18 134 474
10 July 2017 88.2% 21 8 24 138 433
17 July 2017 89.6% 17 9 19 112 433
24 July 2017 89.1% 12 5 27 121 379
31 July 2017 87.7% 14 9 26 107 334
7 August 2017 88.9% 20 3 22 120 407
14 August 2017 89.8% 14 5 21 110 397
21 August 2017 87.9% 21 3 28 114 379
28 August 2017 90.1% 20 7 17 90 432
4 September 2017 90.1% 14 8 22 137 476
11 September 2017 87.5% 23 7 28 129 409
18 September 2017 88% 22 11 29 134 457
25 September 2017 89.7% 23 6 13 119 458
2 October 2017 88.1% 20 7 26 142 423
9 October 2017 89.4% 18 6 14 128 413

Average time to complete a booking change

9 to 15 Oct 201715m 33s
Date Click to sort Average session time Click to sort
4 to 10 September 2017 15m 11s
11 to 17 September 2017 14m 57s
18 to 24 September 2017 14m 33s
25 September to 1 October 2017 15m 5s
2 to 8 October 2017 15m 14s
9 to 15 October 2017 15m 33s
Date Click to sort Average session time Click to sort
17 to 23 October 2016 15m 48s
24 to 30 October 2016 15m 47s
31 October to 6 November 2016 15m 56s
7 to 13 November 2016 15m 54s
14 to 20 November 2016 15m 40s
21 to 27 November 2016 15m 38s
28 November to 4 December 2016 15m 45s
5 to 11 December 2016 15m 53s
12 to 18 December 2016 15m 26s
19 to 25 December 2016 14m 46s
26 December 2016 to 1 January 2017 14m 31s
2 to 8 January 2017 13m 59s
9 to 15 January 2017 13m 18s
16 to 22 January 2017 12m 53s
23 to 29 January 2017 13m 0s
30 January to 5 February 2017 12m 47s
6 to 12 February 2017 12m 59s
13 to 19 February 2017 12m 57s
20 to 26 February 2017 13m 5s
27 February to 5 March 2017 12m 49s
6 to 12 March 2017 13m 3s
13 to 19 March 2017 12m 34s
20 to 26 March 2017 13m 11s
27 March to 2 April 2017 12m 52s
3 to 9 April 2017 13m 11s
10 to 16 April 2017 12m 37s
17 to 23 April 2017 13m 9s
24 to 30 April 2017 13m 13s
1 to 7 May 2017 12m 35s
8 to 14 May 2017 13m 6s
15 to 21 May 2017 13m 21s
22 to 28 May 2017 12m 50s
29 May to 4 June 2017 12m 59s
5 to 11 June 2017 12m 56s
12 to 18 June 2017 13m 8s
19 to 25 June 2017 13m 16s
26 June to 2 July 2017 13m 21s
3 to 9 July 2017 13m 8s
10 to 16 July 2017 13m 44s
17 to 23 July 2017 14m 50s
24 to 30 July 2017 14m 38s
31 July to 6 August 2017 15m 20s
7 to 13 August 2017 15m 15s
14 to 20 August 2017 15m 31s
21 to 27 August 2017 15m 9s
28 August to 3 September 2017 14m 46s
4 to 10 September 2017 15m 11s
11 to 17 September 2017 14m 57s
18 to 24 September 2017 14m 33s
25 September to 1 October 2017 15m 5s
2 to 8 October 2017 15m 14s
9 to 15 October 2017 15m 33s

Average time to complete a booking cancellation

9 to 15 Oct 20176m 43s
Date Click to sort Average session time Click to sort
4 to 10 September 2017 6m 8s
11 to 17 September 2017 6m 22s
18 to 24 September 2017 6m 32s
25 September to 1 October 2017 6m 44s
2 to 8 October 2017 6m 27s
9 to 15 October 2017 6m 43s
Date Click to sort Average session time Click to sort
17 to 23 October 2016 5m 57s
24 to 30 October 2016 5m 46s
31 October to 6 November 2016 6m 12s
7 to 13 November 2016 6m 22s
14 to 20 November 2016 6m 29s
21 to 27 November 2016 5m 57s
28 November to 4 December 2016 6m 26s
5 to 11 December 2016 6m 20s
12 to 18 December 2016 6m 2s
19 to 25 December 2016 6m 2s
26 December 2016 to 1 January 2017 6m 14s
2 to 8 January 2017 5m 48s
9 to 15 January 2017 6m 8s
16 to 22 January 2017 6m 10s
23 to 29 January 2017 5m 54s
30 January to 5 February 2017 6m 32s
6 to 12 February 2017 6m 32s
13 to 19 February 2017 6m 1s
20 to 26 February 2017 5m 50s
27 February to 5 March 2017 5m 42s
6 to 12 March 2017 6m 3s
13 to 19 March 2017 6m 1s
20 to 26 March 2017 6m 20s
27 March to 2 April 2017 6m 32s
3 to 9 April 2017 5m 26s
10 to 16 April 2017 6m 20s
17 to 23 April 2017 5m 54s
24 to 30 April 2017 5m 53s
1 to 7 May 2017 6m 18s
8 to 14 May 2017 5m 51s
15 to 21 May 2017 5m 38s
22 to 28 May 2017 6m 55s
29 May to 4 June 2017 5m 59s
5 to 11 June 2017 5m 48s
12 to 18 June 2017 6m 18s
19 to 25 June 2017 5m 49s
26 June to 2 July 2017 5m 43s
3 to 9 July 2017 6m 7s
10 to 16 July 2017 6m 14s
17 to 23 July 2017 6m 26s
24 to 30 July 2017 5m 55s
31 July to 6 August 2017 5m 59s
7 to 13 August 2017 6m 16s
14 to 20 August 2017 6m 3s
21 to 27 August 2017 6m 25s
28 August to 3 September 2017 6m 31s
4 to 10 September 2017 6m 8s
11 to 17 September 2017 6m 22s
18 to 24 September 2017 6m 32s
25 September to 1 October 2017 6m 44s
2 to 8 October 2017 6m 27s
9 to 15 October 2017 6m 43s

Completion rate

9 to 15 Oct 20174%
Date Click to sort Completion rate Click to sort
4 to 10 September 2017 4.9%
11 to 17 September 2017 5.3%
18 to 24 September 2017 5.4%
25 September to 1 October 2017 5%
2 to 8 October 2017 4.4%
9 to 15 October 2017 4%
Date Click to sort Completion rate Click to sort
17 to 23 October 2016 6.7%
24 to 30 October 2016 6.9%
31 October to 6 November 2016 7.7%
7 to 13 November 2016 7.9%
14 to 20 November 2016 7.2%
21 to 27 November 2016 6.3%
28 November to 4 December 2016 7.1%
5 to 11 December 2016 7.3%
12 to 18 December 2016 6.8%
19 to 25 December 2016 6.6%
26 December 2016 to 1 January 2017 6.5%
2 to 8 January 2017 9.2%
9 to 15 January 2017 7.6%
16 to 22 January 2017 6.2%
23 to 29 January 2017 5.7%
30 January to 5 February 2017 6%
6 to 12 February 2017 5.6%
13 to 19 February 2017 5.5%
20 to 26 February 2017 5.4%
27 February to 5 March 2017 5.7%
6 to 12 March 2017 5.2%
13 to 19 March 2017 5.5%
20 to 26 March 2017 6%
27 March to 2 April 2017 5.1%
3 to 9 April 2017 4.5%
10 to 16 April 2017 4%
17 to 23 April 2017 4.5%
24 to 30 April 2017 4.7%
1 to 7 May 2017 4.9%
8 to 14 May 2017 4.9%
15 to 21 May 2017 4.7%
22 to 28 May 2017 5.1%
29 May to 4 June 2017 5%
5 to 11 June 2017 5.5%
12 to 18 June 2017 4.9%
19 to 25 June 2017 4.9%
26 June to 2 July 2017 5.3%
3 to 9 July 2017 5%
10 to 16 July 2017 4.9%
17 to 23 July 2017 4.3%
24 to 30 July 2017 4.1%
31 July to 6 August 2017 4.1%
7 to 13 August 2017 4.4%
14 to 20 August 2017 4.4%
21 to 27 August 2017 4.1%
28 August to 3 September 2017 4.4%
4 to 10 September 2017 4.9%
11 to 17 September 2017 5.3%
18 to 24 September 2017 5.4%
25 September to 1 October 2017 5%
2 to 8 October 2017 4.4%
9 to 15 October 2017 4%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking change or cancellation process

Help usage Click to sort Volume last week Percentage of total help usage Click to sort Change since previous week Click to sort
What is my application reference number? 12,965 44.3% +0.8%
What is my driving licence number? 9,200 31.5% +5.6%
What tests not in calendar? 4,451 15.2% +1.4%
What is my theory test pass number? 1,532 5.2% −6.9%
Why cant I find an appointment? 916 3.1% −12.1%
Why are you being charged extra? 90 0.3% −21.1%
What is my instructors reference number? 58 0.2% −12.1%
Why does the DVSA need my contact number? 16 0.1% −44.8%
What are special requirements? 7 0% 0%
Why do I need to enter the vehicle length? 1 0%

Service availability

30 days

Page load time

15 Oct 20170.56s

Date Click to sort Page load time Click to sort Uptime Click to sort
10 October 2017 781ms 73.6%
11 October 2017 649ms 73.6%
12 October 2017 638ms 73.6%
13 October 2017 615ms 73.6%
14 October 2017 590ms 73.6%
15 October 2017 559ms 73.6%

Uptime

15 Oct 201773.6%

Date Click to sort Page load time Click to sort Uptime Click to sort
10 October 2017 781ms 73.6%
11 October 2017 649ms 73.6%
12 October 2017 638ms 73.6%
13 October 2017 615ms 73.6%
14 October 2017 590ms 73.6%
15 October 2017 559ms 73.6%
Date Click to sort Page load time Click to sort Uptime Click to sort
16 September 2017 194ms 32.3%
17 September 2017 444ms 73.6%
18 September 2017 446ms 73.6%
19 September 2017 455ms 73.6%
20 September 2017 423ms 73.6%
21 September 2017 392ms 73.6%
22 September 2017 395ms 73.6%
23 September 2017 386ms 60.1%
24 September 2017 420ms 73.6%
25 September 2017 402ms 73.6%
26 September 2017 368ms 73.6%
27 September 2017 290ms 54.5%
28 September 2017 481ms 73.6%
29 September 2017 426ms 73.6%
30 September 2017 467ms 73.6%
1 October 2017 522ms 73.6%
2 October 2017 556ms 73.6%
3 October 2017 570ms 73.6%
4 October 2017 580ms 73.6%
5 October 2017 646ms 73.6%
6 October 2017 635ms 73.6%
7 October 2017 620ms 73.6%
8 October 2017 693ms 73.6%
9 October 2017 757ms 73.6%
10 October 2017 781ms 73.6%
11 October 2017 649ms 73.6%
12 October 2017 638ms 73.6%
13 October 2017 615ms 73.6%
14 October 2017 590ms 73.6%
15 October 2017 559ms 73.6%

24 hours

Page load time

10:00pm, 16 Oct 20170.68s

Time Click to sort Page load time Click to sort Uptime Click to sort
5:00pm 597ms 100%
6:00pm 664ms 100%
7:00pm 733ms 100%
8:00pm 559ms 100%
9:00pm 576ms 100%
10:00pm 680ms 74.5%

Uptime

10:00pm, 16 Oct 201774.5%

Time Click to sort Page load time Click to sort Uptime Click to sort
5:00pm 597ms 100%
6:00pm 664ms 100%
7:00pm 733ms 100%
8:00pm 559ms 100%
9:00pm 576ms 100%
10:00pm 680ms 74.5%
Time Click to sort Page load time Click to sort Uptime Click to sort
11:00pm 0ms 0%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 664ms 93.5%
6:00am 565ms 100%
7:00am 607ms 100%
8:00am 638ms 100%
9:00am 646ms 100%
10:00am 550ms 100%
11:00am 968ms 100%
12:00pm 802ms 100%
1:00pm 785ms 100%
2:00pm 1,080ms 100%
3:00pm 1,024ms 100%
4:00pm 521ms 100%
5:00pm 597ms 100%
6:00pm 664ms 100%
7:00pm 733ms 100%
8:00pm 559ms 100%
9:00pm 576ms 100%
10:00pm 680ms 74.5%

Data for changes to the date or test centre for practical driving or riding tests.

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