Dashboard Practical driving test: changes to bookings

This dashboard shows information about how the Practical driving test: changes to bookings service is currently performing.

Transactions per year

1.25m

Apr 2015 to Mar 2016

+5.78% Jan to Dec 2015

Total cost

£1.57m

Apr 2015 to Mar 2016

+142.34% Jan to Dec 2015

Cost per transaction

£1.26

Apr 2015 to Mar 2016

+129.09% Jan to Dec 2015

Public changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort Online Click to sort Telephone Click to sort
23 to 29 May 2016 20,526 893
30 May to 5 June 2016 22,097 773
6 to 12 June 2016 23,332 952
13 to 19 June 2016 25,095 975
20 to 26 June 2016 24,487 969
27 June to 3 July 2016 25,740 985
4 to 10 July 2016 26,189 1,003
11 to 17 July 2016 25,258 995
18 to 24 July 2016 24,680 981
25 to 31 July 2016 24,934 766
1 to 7 August 2016 25,146 955
8 to 14 August 2016 26,008 842
15 to 21 August 2016 25,716 961
22 to 28 August 2016 30,290 1,058
29 August to 4 September 2016 31,297 641
5 to 11 September 2016 31,835 1,132
12 to 18 September 2016 28,151 816
19 to 25 September 2016 29,166 848
26 September to 2 October 2016 27,615 1,097
3 to 9 October 2016 31,394 966
10 to 16 October 2016 26,974 833
17 to 23 October 2016 26,799 866
24 to 30 October 2016 26,106 810
31 October to 6 November 2016 30,346 782
7 to 13 November 2016 29,393 937
14 to 20 November 2016 27,773 901
21 to 27 November 2016 24,952 756
28 November to 4 December 2016 27,017 887
5 to 11 December 2016 25,907 830
12 to 18 December 2016 23,571 794
19 to 25 December 2016 18,991 668
26 December 2016 to 1 January 2017 17,085 339
2 to 8 January 2017 27,928 955
9 to 15 January 2017 25,229 1,072
16 to 22 January 2017 25,699 908
23 to 29 January 2017 23,516 862
30 January to 5 February 2017 24,490 866
6 to 12 February 2017 23,515 921
13 to 19 February 2017 23,290 811
20 to 26 February 2017 23,220 612
27 February to 5 March 2017 24,560 911
6 to 12 March 2017 23,789 957
13 to 19 March 2017 18,674 786
20 to 26 March 2017 27,449 908
27 March to 2 April 2017 22,140 612
3 to 9 April 2017 20,493 616
10 to 16 April 2017 19,274 491
17 to 23 April 2017 20,979 526
24 to 30 April 2017 21,952 705
1 to 7 May 2017 22,776 711
8 to 14 May 2017 23,071 708
15 to 21 May 2017 23,844 669

Digital take-up

15 to 21 May 201797.3%
Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 92.5%
11 to 17 March 2013 92.6%
18 to 24 March 2013 93.8%
25 to 31 March 2013 93.4%
1 to 7 April 2013 91.2%
8 to 14 April 2013 93.5%
15 to 21 April 2013 92.9%
22 to 28 April 2013 93.4%
29 April to 5 May 2013 94.3%
6 to 12 May 2013 94.4%
13 to 19 May 2013 93.9%
20 to 26 May 2013 94%
27 May to 2 June 2013 95.1%
3 to 9 June 2013 94.2%
10 to 16 June 2013 94.2%
17 to 23 June 2013 94.8%
24 to 30 June 2013 94.1%
1 to 7 July 2013 94.3%
8 to 14 July 2013 94.1%
15 to 21 July 2013 94.8%
22 to 28 July 2013 94.6%
29 July to 4 August 2013 95.4%
5 to 11 August 2013 94.7%
12 to 18 August 2013 95.2%
19 to 25 August 2013 94.9%
26 August to 1 September 2013 96.2%
2 to 8 September 2013 95.3%
9 to 15 September 2013 95.6%
16 to 22 September 2013 96.1%
23 to 29 September 2013 95.8%
30 September to 6 October 2013 95.8%
7 to 13 October 2013 96.2%
14 to 20 October 2013 96.2%
21 to 27 October 2013 95.8%
28 October to 3 November 2013 96.9%
4 to 10 November 2013 96.7%
11 to 17 November 2013 96.2%
18 to 24 November 2013 96.4%
25 November to 1 December 2013 95.6%
2 to 8 December 2013 96.6%
9 to 15 December 2013 95.9%
16 to 22 December 2013 95%
23 to 29 December 2013 98.7%
30 December 2013 to 5 January 2014 96.5%
6 to 12 January 2014 96%
13 to 19 January 2014 94.7%
20 to 26 January 2014 95.6%
27 January to 2 February 2014 96%
3 to 9 February 2014 96.3%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96%
24 February to 2 March 2014 95.9%
3 to 9 March 2014 96.6%
10 to 16 March 2014 96.1%
17 to 23 March 2014 96%
24 to 30 March 2014 95.9%
31 March to 6 April 2014 96.8%
7 to 13 April 2014 96.5%
14 to 20 April 2014 96.1%
21 to 27 April 2014 96.6%
28 April to 4 May 2014 96.6%
5 to 11 May 2014 97%
12 to 18 May 2014 96.2%
19 to 25 May 2014 96.2%
26 May to 1 June 2014 97%
2 to 8 June 2014 97%
9 to 15 June 2014 97.1%
16 to 22 June 2014 96.2%
23 to 29 June 2014 96.4%
30 June to 6 July 2014 96.7%
7 to 13 July 2014 97.6%
14 to 20 July 2014 96.7%
21 to 27 July 2014 96.8%
28 July to 3 August 2014 96.9%
4 to 10 August 2014 96.5%
11 to 17 August 2014 97.3%
18 to 24 August 2014 96.9%
25 to 31 August 2014 97.9%
1 to 7 September 2014 97.6%
8 to 14 September 2014 98.1%
15 to 21 September 2014 97.3%
22 to 28 September 2014 97.4%
29 September to 5 October 2014 97.7%
6 to 12 October 2014 97.7%
13 to 19 October 2014 97.9%
20 to 26 October 2014 97.9%
27 October to 2 November 2014 97.3%
3 to 9 November 2014 97.4%
10 to 16 November 2014 97%
17 to 23 November 2014 96.8%
24 to 30 November 2014 97%
1 to 7 December 2014 97.3%
8 to 14 December 2014 97.1%
15 to 21 December 2014 95.8%
22 to 28 December 2014 95.6%
29 December 2014 to 4 January 2015 98.2%
5 to 11 January 2015 96.6%
12 to 18 January 2015 97.2%
19 to 25 January 2015 96%
26 January to 1 February 2015 97.7%
2 to 8 February 2015 96.1%
9 to 15 February 2015 96.7%
16 to 22 February 2015 96.6%
23 February to 1 March 2015 97.1%
2 to 8 March 2015 97.4%
9 to 15 March 2015 97.2%
16 to 22 March 2015 97.1%
23 to 29 March 2015 97.2%
30 March to 5 April 2015 98.4%
6 to 12 April 2015 97.9%
13 to 19 April 2015 97.2%
20 to 26 April 2015 97.1%
27 April to 3 May 2015 96.8%
4 to 10 May 2015 97.8%
11 to 17 May 2015 97.1%
18 to 24 May 2015 97.1%
25 to 31 May 2015 97.8%
1 to 7 June 2015 97.2%
8 to 14 June 2015 96.9%
15 to 21 June 2015 97.2%
22 to 28 June 2015 96.9%
29 June to 5 July 2015 96.4%
6 to 12 July 2015 96.6%
13 to 19 July 2015 95.9%
20 to 26 July 2015 96.5%
27 July to 2 August 2015 96.6%
3 to 9 August 2015 96.3%
10 to 16 August 2015 97.2%
17 to 23 August 2015 96.8%
24 to 30 August 2015 96.9%
31 August to 6 September 2015 97.4%
7 to 13 September 2015 96.3%
14 to 20 September 2015 96.6%
21 to 27 September 2015 96.9%
28 September to 4 October 2015 96.7%
5 to 11 October 2015 97%
12 to 18 October 2015 96.6%
19 to 25 October 2015 97.1%
26 October to 1 November 2015 97%
2 to 8 November 2015 97.4%
16 to 22 November 2015 99.4%
23 to 29 November 2015 94.2%
30 November to 6 December 2015 96.9%
7 to 13 December 2015 96.4%
14 to 20 December 2015 96.2%
21 to 27 December 2015 96.2%
28 December 2015 to 3 January 2016 98%
4 to 10 January 2016 96.9%
11 to 17 January 2016 96.9%
18 to 24 January 2016 96.7%
25 to 31 January 2016 97.1%
1 to 7 February 2016 97%
8 to 14 February 2016 96.5%
15 to 21 February 2016 96.5%
22 to 28 February 2016 97.2%
7 to 13 March 2016 97.3%
14 to 20 March 2016 96.1%
21 to 27 March 2016 97%
28 March to 3 April 2016 96.7%
4 to 10 April 2016 96.6%
11 to 17 April 2016 96.8%
18 to 24 April 2016 96.9%
25 April to 1 May 2016 97.1%
2 to 8 May 2016 97.2%
9 to 15 May 2016 96.4%
16 to 22 May 2016 96.8%
23 to 29 May 2016 95.8%
30 May to 5 June 2016 96.6%
6 to 12 June 2016 96.1%
13 to 19 June 2016 96.3%
20 to 26 June 2016 96.2%
27 June to 3 July 2016 96.3%
4 to 10 July 2016 96.3%
11 to 17 July 2016 96.2%
18 to 24 July 2016 96.2%
25 to 31 July 2016 97%
1 to 7 August 2016 96.3%
8 to 14 August 2016 96.9%
22 to 28 August 2016 96.6%
29 August to 4 September 2016 98%
5 to 11 September 2016 96.6%
12 to 18 September 2016 97.2%
19 to 25 September 2016 97.2%
26 September to 2 October 2016 96.2%
3 to 9 October 2016 97%
10 to 16 October 2016 97%
17 to 23 October 2016 96.9%
24 to 30 October 2016 97%
31 October to 6 November 2016 97.5%
7 to 13 November 2016 96.9%
14 to 20 November 2016 96.9%
21 to 27 November 2016 97.1%
28 November to 4 December 2016 96.8%
5 to 11 December 2016 96.9%
12 to 18 December 2016 96.7%
19 to 25 December 2016 96.6%
26 December 2016 to 1 January 2017 98.1%
2 to 8 January 2017 96.7%
9 to 15 January 2017 95.9%
16 to 22 January 2017 96.6%
23 to 29 January 2017 96.5%
30 January to 5 February 2017 96.6%
6 to 12 February 2017 96.2%
13 to 19 February 2017 96.6%
20 to 26 February 2017 97.4%
27 February to 5 March 2017 96.4%
6 to 12 March 2017 96.1%
13 to 19 March 2017 96%
20 to 26 March 2017 96.8%
27 March to 2 April 2017 97.3%
3 to 9 April 2017 97.1%
10 to 16 April 2017 97.5%
17 to 23 April 2017 97.6%
24 to 30 April 2017 96.9%
1 to 7 May 2017 97%
8 to 14 May 2017 97%
15 to 21 May 2017 97.3%

Business changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort Online Click to sort Telephone Click to sort
23 to 29 May 2016 2,558 348
30 May to 5 June 2016 2,502 430
6 to 12 June 2016 2,615 391
13 to 19 June 2016 3,054 392
20 to 26 June 2016 2,790 436
27 June to 3 July 2016 2,891 366
4 to 10 July 2016 3,127 393
11 to 17 July 2016 3,256 371
18 to 24 July 2016 2,900 376
25 to 31 July 2016 2,887 360
1 to 7 August 2016 2,901 333
8 to 14 August 2016 2,743 410
15 to 21 August 2016 2,920 351
22 to 28 August 2016 3,068 396
29 August to 4 September 2016 3,368 288
5 to 11 September 2016 3,640 368
12 to 18 September 2016 3,496 334
19 to 25 September 2016 3,340 319
26 September to 2 October 2016 3,480 425
3 to 9 October 2016 3,396 321
10 to 16 October 2016 3,231 327
17 to 23 October 2016 2,953 313
24 to 30 October 2016 3,144 376
31 October to 6 November 2016 3,272 389
7 to 13 November 2016 3,465 338
14 to 20 November 2016 3,279 471
21 to 27 November 2016 3,297 615
28 November to 4 December 2016 3,576 479
5 to 11 December 2016 3,384 553
12 to 18 December 2016 3,164 324
19 to 25 December 2016 2,844 298
26 December 2016 to 1 January 2017 1,760 377
2 to 8 January 2017 3,434 367
9 to 15 January 2017 3,911 740
16 to 22 January 2017 3,607 430
23 to 29 January 2017 3,551 648
30 January to 5 February 2017 3,627 271
6 to 12 February 2017 3,449 364
13 to 19 February 2017 3,318 263
20 to 26 February 2017 3,280 673
27 February to 5 March 2017 3,346 262
6 to 12 March 2017 3,338 313
13 to 19 March 2017 3,011 205
20 to 26 March 2017 3,486 320
27 March to 2 April 2017 3,066 231
3 to 9 April 2017 2,806 294
10 to 16 April 2017 2,504 206
17 to 23 April 2017 3,107 229
24 to 30 April 2017 3,190 300
1 to 7 May 2017 3,125 228
8 to 14 May 2017 3,410 301
15 to 21 May 2017 3,616 312

Business digital take-up

Practical driving test changes and cancellations online and by telephone

15 to 21 May 201792.1%
Date Click to sort Digital take-up Click to sort
23 to 29 May 2016 88%
30 May to 5 June 2016 85.3%
6 to 12 June 2016 87%
13 to 19 June 2016 88.6%
20 to 26 June 2016 86.5%
27 June to 3 July 2016 88.8%
4 to 10 July 2016 88.8%
11 to 17 July 2016 89.8%
18 to 24 July 2016 88.5%
25 to 31 July 2016 88.9%
1 to 7 August 2016 89.7%
8 to 14 August 2016 87%
15 to 21 August 2016 89.3%
22 to 28 August 2016 88.6%
29 August to 4 September 2016 92.1%
5 to 11 September 2016 90.8%
12 to 18 September 2016 91.3%
19 to 25 September 2016 91.3%
26 September to 2 October 2016 89.1%
3 to 9 October 2016 91.4%
10 to 16 October 2016 90.8%
17 to 23 October 2016 90.4%
24 to 30 October 2016 89.3%
31 October to 6 November 2016 89.4%
7 to 13 November 2016 91.1%
14 to 20 November 2016 87.4%
21 to 27 November 2016 84.3%
28 November to 4 December 2016 88.2%
5 to 11 December 2016 86%
12 to 18 December 2016 90.7%
19 to 25 December 2016 90.5%
26 December 2016 to 1 January 2017 82.4%
2 to 8 January 2017 90.3%
9 to 15 January 2017 84.1%
16 to 22 January 2017 89.3%
23 to 29 January 2017 84.6%
30 January to 5 February 2017 93%
6 to 12 February 2017 90.5%
13 to 19 February 2017 92.7%
20 to 26 February 2017 83%
27 February to 5 March 2017 92.7%
6 to 12 March 2017 91.4%
13 to 19 March 2017 93.6%
20 to 26 March 2017 91.6%
27 March to 2 April 2017 93%
3 to 9 April 2017 90.5%
10 to 16 April 2017 92.4%
17 to 23 April 2017 93.1%
24 to 30 April 2017 91.4%
1 to 7 May 2017 93.2%
8 to 14 May 2017 91.9%
15 to 21 May 2017 92.1%

Public digital service

Performance metrics for the public facing change/cancellation service

User satisfaction

Average score of satisfied responses

15 to 21 May 201787.8%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
23 May 2016 86.5% 20 7 20 117 313
30 May 2016 86.6% 21 11 21 90 322
6 June 2016 87.3% 26 10 19 121 400
13 June 2016 85.9% 35 10 24 123 414
20 June 2016 87.3% 18 12 32 132 403
27 June 2016 85.7% 19 18 32 147 380
4 July 2016 88.7% 12 12 22 120 383
11 July 2016 87.8% 21 10 19 138 408
18 July 2016 86.9% 30 8 13 126 388
25 July 2016 88% 18 13 16 140 405
1 August 2016 86.2% 22 10 26 134 359
8 August 2016 86% 26 14 28 145 406
15 August 2016 87.2% 23 15 19 152 430
22 August 2016 87.7% 23 12 29 140 457
29 August 2016 90.1% 21 6 23 143 545
5 September 2016 87.1% 32 14 31 168 533
12 September 2016 87.8% 29 12 22 161 507
19 September 2016 86.6% 34 20 42 146 553
26 September 2016 87.8% 20 12 37 137 464
3 October 2016 87.2% 27 11 45 169 530
10 October 2016 85.7% 28 9 48 162 446
17 October 2016 86.6% 28 13 30 165 468
24 October 2016 86% 28 12 39 131 428
31 October 2016 87% 32 9 39 167 525
7 November 2016 87% 31 14 34 152 512
14 November 2016 87.8% 27 10 36 129 492
21 November 2016 88% 21 7 39 140 468
28 November 2016 86.5% 33 5 41 148 472
5 December 2016 89.3% 20 10 22 146 502
12 December 2016 88.3% 18 8 32 104 403
19 December 2016 88.5% 17 4 20 113 354
26 December 2016 86.2% 18 10 22 87 285
2 January 2017 89.2% 18 8 35 145 514
9 January 2017 88.4% 26 7 26 158 505
16 January 2017 86.2% 26 23 34 171 495
23 January 2017 89.3% 23 5 20 120 456
30 January 2017 86.8% 29 9 38 151 475
6 February 2017 87.7% 34 9 29 133 514
13 February 2017 88.9% 18 7 39 127 482
20 February 2017 88.6% 25 6 29 130 483
27 February 2017 88.3% 15 3 13 69 251
6 March 2017
13 March 2017 90.1% 3 0 1 11 48
20 March 2017 88.8% 31 9 27 162 588
27 March 2017 86.1% 33 5 28 123 399
3 April 2017 88.2% 25 7 21 113 417
10 April 2017 85.8% 30 13 25 101 378
17 April 2017 89.4% 18 5 19 113 408
24 April 2017 87.1% 28 9 27 124 425
1 May 2017 88.3% 20 11 22 126 426
8 May 2017 89.7% 18 5 24 127 460
15 May 2017 87.8% 25 9 29 115 439

Average time to complete a booking change

15 to 21 May 201713m 21s
Date Click to sort Average session time Click to sort
23 to 29 May 2016 17m 21s
30 May to 5 June 2016 16m 54s
6 to 12 June 2016 17m 34s
13 to 19 June 2016 17m 21s
20 to 26 June 2016 17m 49s
27 June to 3 July 2016 17m 39s
4 to 10 July 2016 16m 36s
11 to 17 July 2016 17m 10s
18 to 24 July 2016 16m 54s
25 to 31 July 2016 17m 1s
1 to 7 August 2016 16m 34s
8 to 14 August 2016 16m 30s
15 to 21 August 2016 16m 1s
22 to 28 August 2016 15m 29s
29 August to 4 September 2016 15m 17s
5 to 11 September 2016 15m 38s
12 to 18 September 2016 15m 47s
19 to 25 September 2016 15m 39s
26 September to 2 October 2016 15m 55s
3 to 9 October 2016 15m 50s
10 to 16 October 2016 15m 43s
17 to 23 October 2016 15m 48s
24 to 30 October 2016 15m 47s
31 October to 6 November 2016 15m 56s
7 to 13 November 2016 15m 54s
14 to 20 November 2016 15m 40s
21 to 27 November 2016 15m 38s
28 November to 4 December 2016 15m 45s
5 to 11 December 2016 15m 53s
12 to 18 December 2016 15m 26s
19 to 25 December 2016 14m 46s
26 December 2016 to 1 January 2017 14m 31s
2 to 8 January 2017 13m 59s
9 to 15 January 2017 13m 18s
16 to 22 January 2017 12m 53s
23 to 29 January 2017 13m 0s
30 January to 5 February 2017 12m 47s
6 to 12 February 2017 12m 59s
13 to 19 February 2017 12m 57s
20 to 26 February 2017 13m 5s
27 February to 5 March 2017 12m 49s
6 to 12 March 2017 13m 3s
13 to 19 March 2017 12m 34s
20 to 26 March 2017 13m 11s
27 March to 2 April 2017 12m 52s
3 to 9 April 2017 13m 11s
10 to 16 April 2017 12m 37s
17 to 23 April 2017 13m 9s
24 to 30 April 2017 13m 13s
1 to 7 May 2017 12m 35s
8 to 14 May 2017 13m 6s
15 to 21 May 2017 13m 21s

Average time to complete a booking cancellation

15 to 21 May 20175m 38s
Date Click to sort Average session time Click to sort
23 to 29 May 2016 7m 21s
30 May to 5 June 2016 6m 38s
6 to 12 June 2016 6m 13s
13 to 19 June 2016 7m 4s
20 to 26 June 2016 7m 15s
27 June to 3 July 2016 6m 56s
4 to 10 July 2016 6m 52s
11 to 17 July 2016 6m 45s
18 to 24 July 2016 7m 6s
25 to 31 July 2016 6m 49s
1 to 7 August 2016 6m 40s
8 to 14 August 2016 6m 42s
15 to 21 August 2016 6m 46s
22 to 28 August 2016 7m 15s
29 August to 4 September 2016 6m 23s
5 to 11 September 2016 6m 54s
12 to 18 September 2016 5m 60s
19 to 25 September 2016 6m 7s
26 September to 2 October 2016 6m 46s
3 to 9 October 2016 6m 39s
10 to 16 October 2016 5m 50s
17 to 23 October 2016 5m 57s
24 to 30 October 2016 5m 46s
31 October to 6 November 2016 6m 12s
7 to 13 November 2016 6m 22s
14 to 20 November 2016 6m 29s
21 to 27 November 2016 5m 57s
28 November to 4 December 2016 6m 26s
5 to 11 December 2016 6m 20s
12 to 18 December 2016 6m 2s
19 to 25 December 2016 6m 2s
26 December 2016 to 1 January 2017 6m 14s
2 to 8 January 2017 5m 48s
9 to 15 January 2017 6m 8s
16 to 22 January 2017 6m 10s
23 to 29 January 2017 5m 54s
30 January to 5 February 2017 6m 32s
6 to 12 February 2017 6m 32s
13 to 19 February 2017 6m 1s
20 to 26 February 2017 5m 50s
27 February to 5 March 2017 5m 42s
6 to 12 March 2017 6m 3s
13 to 19 March 2017 6m 1s
20 to 26 March 2017 6m 20s
27 March to 2 April 2017 6m 32s
3 to 9 April 2017 5m 26s
10 to 16 April 2017 6m 20s
17 to 23 April 2017 5m 54s
24 to 30 April 2017 5m 53s
1 to 7 May 2017 6m 18s
8 to 14 May 2017 5m 51s
15 to 21 May 2017 5m 38s

Completion rate

15 to 21 May 20174.7%
Date Click to sort Completion rate Click to sort
23 to 29 May 2016 4.1%
30 May to 5 June 2016 4.4%
6 to 12 June 2016 4.3%
13 to 19 June 2016 4.6%
20 to 26 June 2016 4.4%
27 June to 3 July 2016 5%
4 to 10 July 2016 5%
11 to 17 July 2016 4.8%
18 to 24 July 2016 5.2%
25 to 31 July 2016 5.8%
1 to 7 August 2016 5.9%
8 to 14 August 2016 6.8%
15 to 21 August 2016 7%
22 to 28 August 2016 9.3%
29 August to 4 September 2016 9.5%
5 to 11 September 2016 9.8%
12 to 18 September 2016 7.6%
19 to 25 September 2016 7.8%
26 September to 2 October 2016 7.4%
3 to 9 October 2016 8.1%
10 to 16 October 2016 7%
17 to 23 October 2016 6.7%
24 to 30 October 2016 6.9%
31 October to 6 November 2016 7.7%
7 to 13 November 2016 7.9%
14 to 20 November 2016 7.2%
21 to 27 November 2016 6.3%
28 November to 4 December 2016 7.1%
5 to 11 December 2016 7.3%
12 to 18 December 2016 6.8%
19 to 25 December 2016 6.6%
26 December 2016 to 1 January 2017 6.5%
2 to 8 January 2017 9.2%
9 to 15 January 2017 7.6%
16 to 22 January 2017 6.2%
23 to 29 January 2017 5.7%
30 January to 5 February 2017 6%
6 to 12 February 2017 5.6%
13 to 19 February 2017 5.5%
20 to 26 February 2017 5.4%
27 February to 5 March 2017 5.7%
6 to 12 March 2017 5.2%
13 to 19 March 2017 5.5%
20 to 26 March 2017 6%
27 March to 2 April 2017 5.1%
3 to 9 April 2017 4.5%
10 to 16 April 2017 4%
17 to 23 April 2017 4.5%
24 to 30 April 2017 4.7%
1 to 7 May 2017 4.9%
8 to 14 May 2017 4.9%
15 to 21 May 2017 4.7%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking change or cancellation process

Help usage Click to sort Volume last week Percentage of total help usage Click to sort Change since previous week Click to sort
What is my application reference number? 10,112 53.1% +3.3%
What is my driving licence number? 6,848 36% +3.7%
What is my theory test pass number? 1,242 6.5% +5.3%
Why cant I find an appointment? 435 2.3% −7.1%
Why are you being charged extra? 338 1.8% +69%
What is my instructors reference number? 47 0.2% −6%
Why does the DVSA need my contact number? 11 0.1% −52.2%
What are special requirements? 10 0.1% +11.1%

Service availability

30 days

Page load time

27 May 20170.57s

Uptime

27 May 201773.6%

Date Click to sort Page load time Click to sort Uptime Click to sort
28 April 2017 433ms 73.6%
29 April 2017 439ms 73.6%
30 April 2017 464ms 73.6%
1 May 2017 437ms 73.6%
2 May 2017 489ms 73.6%
3 May 2017 715ms 73.6%
4 May 2017 725ms 73.3%
5 May 2017 1,275ms 71.5%
6 May 2017 606ms 73.6%
7 May 2017 566ms 73.6%
8 May 2017 582ms 73.6%
9 May 2017 531ms 73.6%
10 May 2017 504ms 73.6%
11 May 2017 534ms 73.6%
12 May 2017 507ms 73.6%
13 May 2017 488ms 73.6%
14 May 2017 490ms 73.6%
15 May 2017 547ms 73.6%
16 May 2017 536ms 73.6%
17 May 2017 547ms 73.6%
18 May 2017 546ms 73.6%
19 May 2017 569ms 73.6%
20 May 2017 542ms 73.6%
21 May 2017 564ms 73.6%
22 May 2017 555ms 73.6%
23 May 2017 1,495ms 71.5%
24 May 2017 961ms 62.2%
25 May 2017 537ms 47.6%
26 May 2017 573ms 73.6%
27 May 2017 568ms 73.6%

24 hours

Page load time

9:00pm, 28 May 20170.81s

Uptime

9:00pm, 28 May 2017100%

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00pm 742ms 73.2%
11:00pm 0ms 0%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 1,109ms 93.5%
6:00am 745ms 100%
7:00am 670ms 100%
8:00am 724ms 100%
9:00am 726ms 100%
10:00am 789ms 100%
11:00am 763ms 100%
12:00pm 673ms 100%
1:00pm 744ms 100%
2:00pm 647ms 100%
3:00pm 748ms 100%
4:00pm 727ms 100%
5:00pm 701ms 100%
6:00pm 911ms 100%
7:00pm 650ms 100%
8:00pm 902ms 100%
9:00pm 808ms 100%

Data for changes to the date or test centre for practical driving or riding tests.

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