1.49m
Oct 2016 to Sep 2017
−2.92%
July 2016 to June 2017
£802k
Oct 2016 to Sep 2017
−2.92%
July 2016 to June 2017
£0.54
Oct 2016 to Sep 2017
0%
July 2016 to June 2017
Practical driving test changes and cancellations online and by telephone
Date Click to sort |
Online Click to sort |
Telephone Click to sort |
---|
5 to 11 February 2018 |
20,683 |
780 |
12 to 18 February 2018 |
21,355 |
781 |
19 to 25 February 2018 |
26,501 |
823 |
26 February to 4 March 2018 |
25,784 |
-169 |
5 to 11 March 2018 |
28,380 |
4,958 |
12 to 18 March 2018 |
25,426 |
1,870 |
19 to 25 March 2018 |
26,063 |
1,048 |
26 March to 1 April 2018 |
18,805 |
692 |
2 to 8 April 2018 |
21,093 |
796 |
9 to 15 April 2018 |
22,754 |
956 |
16 to 22 April 2018 |
23,709 |
850 |
23 to 29 April 2018 |
23,198 |
952 |
30 April to 6 May 2018 |
21,785 |
677 |
7 to 13 May 2018 |
22,475 |
655 |
14 to 20 May 2018 |
22,684 |
850 |
21 to 27 May 2018 |
21,645 |
744 |
28 May to 3 June 2018 |
20,885 |
571 |
4 to 10 June 2018 |
22,929 |
730 |
11 to 17 June 2018 |
23,280 |
744 |
18 to 24 June 2018 |
23,158 |
774 |
25 June to 1 July 2018 |
20,841 |
784 |
2 to 8 July 2018 |
23,550 |
917 |
9 to 15 July 2018 |
21,787 |
799 |
16 to 22 July 2018 |
22,735 |
876 |
23 to 29 July 2018 |
22,211 |
746 |
30 July to 5 August 2018 |
21,112 |
823 |
6 to 12 August 2018 |
21,478 |
789 |
13 to 19 August 2018 |
22,503 |
723 |
20 to 26 August 2018 |
19,151 |
932 |
27 August to 2 September 2018 |
21,073 |
515 |
3 to 9 September 2018 |
23,485 |
788 |
10 to 16 September 2018 |
22,892 |
810 |
17 to 23 September 2018 |
21,529 |
661 |
24 to 30 September 2018 |
21,579 |
765 |
1 to 7 October 2018 |
22,078 |
748 |
8 to 14 October 2018 |
21,899 |
665 |
15 to 21 October 2018 |
19,783 |
839 |
22 to 28 October 2018 |
20,451 |
745 |
29 October to 4 November 2018 |
19,353 |
723 |
5 to 11 November 2018 |
21,810 |
851 |
12 to 18 November 2018 |
22,230 |
818 |
19 to 25 November 2018 |
19,928 |
668 |
26 November to 2 December 2018 |
17,308 |
671 |
3 to 9 December 2018 |
19,863 |
833 |
10 to 16 December 2018 |
18,996 |
697 |
17 to 23 December 2018 |
15,983 |
581 |
24 to 30 December 2018 |
11,310 |
227 |
31 December 2018 to 6 January 2019 |
17,391 |
482 |
7 to 13 January 2019 |
19,748 |
759 |
14 to 20 January 2019 |
20,096 |
701 |
21 to 27 January 2019 |
19,616 |
637 |
28 January to 3 February 2019 |
19,616 |
557 |
---|
28 Jan to 3 Feb 201997.2%
Date Click to sort |
Completion percentage Click to sort |
---|
25 February to 3 March 2013 |
96.4% |
4 to 10 March 2013 |
92.5% |
11 to 17 March 2013 |
92.6% |
18 to 24 March 2013 |
93.8% |
25 to 31 March 2013 |
93.4% |
1 to 7 April 2013 |
91.2% |
8 to 14 April 2013 |
93.5% |
15 to 21 April 2013 |
92.9% |
22 to 28 April 2013 |
93.4% |
29 April to 5 May 2013 |
94.3% |
6 to 12 May 2013 |
94.4% |
13 to 19 May 2013 |
93.9% |
20 to 26 May 2013 |
94% |
27 May to 2 June 2013 |
95.1% |
3 to 9 June 2013 |
94.2% |
10 to 16 June 2013 |
94.2% |
17 to 23 June 2013 |
94.8% |
24 to 30 June 2013 |
94.1% |
1 to 7 July 2013 |
94.3% |
8 to 14 July 2013 |
94.1% |
15 to 21 July 2013 |
94.8% |
22 to 28 July 2013 |
94.6% |
29 July to 4 August 2013 |
95.4% |
5 to 11 August 2013 |
94.7% |
12 to 18 August 2013 |
95.2% |
19 to 25 August 2013 |
94.9% |
26 August to 1 September 2013 |
96.2% |
2 to 8 September 2013 |
95.3% |
9 to 15 September 2013 |
95.6% |
16 to 22 September 2013 |
96.1% |
23 to 29 September 2013 |
95.8% |
30 September to 6 October 2013 |
95.8% |
7 to 13 October 2013 |
96.2% |
14 to 20 October 2013 |
96.2% |
21 to 27 October 2013 |
95.8% |
28 October to 3 November 2013 |
96.9% |
4 to 10 November 2013 |
96.7% |
11 to 17 November 2013 |
96.2% |
18 to 24 November 2013 |
96.4% |
25 November to 1 December 2013 |
95.6% |
2 to 8 December 2013 |
96.6% |
9 to 15 December 2013 |
95.9% |
16 to 22 December 2013 |
95% |
23 to 29 December 2013 |
98.7% |
30 December 2013 to 5 January 2014 |
96.5% |
6 to 12 January 2014 |
96% |
13 to 19 January 2014 |
94.7% |
20 to 26 January 2014 |
95.6% |
27 January to 2 February 2014 |
96% |
3 to 9 February 2014 |
96.3% |
10 to 16 February 2014 |
96.5% |
17 to 23 February 2014 |
96% |
24 February to 2 March 2014 |
95.9% |
3 to 9 March 2014 |
96.6% |
10 to 16 March 2014 |
96.1% |
17 to 23 March 2014 |
96% |
24 to 30 March 2014 |
95.9% |
31 March to 6 April 2014 |
96.8% |
7 to 13 April 2014 |
96.5% |
14 to 20 April 2014 |
96.1% |
21 to 27 April 2014 |
96.6% |
28 April to 4 May 2014 |
96.6% |
5 to 11 May 2014 |
97% |
12 to 18 May 2014 |
96.2% |
19 to 25 May 2014 |
96.2% |
26 May to 1 June 2014 |
97% |
2 to 8 June 2014 |
97% |
9 to 15 June 2014 |
97.1% |
16 to 22 June 2014 |
96.2% |
23 to 29 June 2014 |
96.4% |
30 June to 6 July 2014 |
96.7% |
7 to 13 July 2014 |
97.6% |
14 to 20 July 2014 |
96.7% |
21 to 27 July 2014 |
96.8% |
28 July to 3 August 2014 |
96.9% |
4 to 10 August 2014 |
96.5% |
11 to 17 August 2014 |
97.3% |
18 to 24 August 2014 |
96.9% |
25 to 31 August 2014 |
97.9% |
1 to 7 September 2014 |
97.6% |
8 to 14 September 2014 |
98.1% |
15 to 21 September 2014 |
97.3% |
22 to 28 September 2014 |
97.4% |
29 September to 5 October 2014 |
97.7% |
6 to 12 October 2014 |
97.7% |
13 to 19 October 2014 |
97.9% |
20 to 26 October 2014 |
97.9% |
27 October to 2 November 2014 |
97.3% |
3 to 9 November 2014 |
97.4% |
10 to 16 November 2014 |
97% |
17 to 23 November 2014 |
96.8% |
24 to 30 November 2014 |
97% |
1 to 7 December 2014 |
97.3% |
8 to 14 December 2014 |
97.1% |
15 to 21 December 2014 |
95.8% |
22 to 28 December 2014 |
95.6% |
29 December 2014 to 4 January 2015 |
98.2% |
5 to 11 January 2015 |
96.6% |
12 to 18 January 2015 |
97.2% |
19 to 25 January 2015 |
96% |
26 January to 1 February 2015 |
97.7% |
2 to 8 February 2015 |
96.1% |
9 to 15 February 2015 |
96.7% |
16 to 22 February 2015 |
96.6% |
23 February to 1 March 2015 |
97.1% |
2 to 8 March 2015 |
97.4% |
9 to 15 March 2015 |
97.2% |
16 to 22 March 2015 |
97.1% |
23 to 29 March 2015 |
97.2% |
30 March to 5 April 2015 |
98.4% |
6 to 12 April 2015 |
97.9% |
13 to 19 April 2015 |
97.2% |
20 to 26 April 2015 |
97.1% |
27 April to 3 May 2015 |
96.8% |
4 to 10 May 2015 |
97.8% |
11 to 17 May 2015 |
97.1% |
18 to 24 May 2015 |
97.1% |
25 to 31 May 2015 |
97.8% |
1 to 7 June 2015 |
97.2% |
8 to 14 June 2015 |
96.9% |
15 to 21 June 2015 |
97.2% |
22 to 28 June 2015 |
96.9% |
29 June to 5 July 2015 |
96.4% |
6 to 12 July 2015 |
96.6% |
13 to 19 July 2015 |
95.9% |
20 to 26 July 2015 |
96.5% |
27 July to 2 August 2015 |
96.6% |
3 to 9 August 2015 |
96.3% |
10 to 16 August 2015 |
97.2% |
17 to 23 August 2015 |
96.8% |
24 to 30 August 2015 |
96.9% |
31 August to 6 September 2015 |
97.4% |
7 to 13 September 2015 |
96.3% |
14 to 20 September 2015 |
96.6% |
21 to 27 September 2015 |
96.9% |
28 September to 4 October 2015 |
96.7% |
5 to 11 October 2015 |
97% |
12 to 18 October 2015 |
96.6% |
19 to 25 October 2015 |
97.1% |
26 October to 1 November 2015 |
97% |
2 to 8 November 2015 |
97.4% |
16 to 22 November 2015 |
99.4% |
23 to 29 November 2015 |
94.2% |
30 November to 6 December 2015 |
96.9% |
7 to 13 December 2015 |
96.4% |
14 to 20 December 2015 |
96.2% |
21 to 27 December 2015 |
96.2% |
28 December 2015 to 3 January 2016 |
98% |
4 to 10 January 2016 |
96.9% |
11 to 17 January 2016 |
96.9% |
18 to 24 January 2016 |
96.7% |
25 to 31 January 2016 |
97.1% |
1 to 7 February 2016 |
97% |
8 to 14 February 2016 |
96.5% |
15 to 21 February 2016 |
96.5% |
22 to 28 February 2016 |
97.2% |
7 to 13 March 2016 |
97.3% |
14 to 20 March 2016 |
96.1% |
21 to 27 March 2016 |
97% |
28 March to 3 April 2016 |
96.7% |
4 to 10 April 2016 |
96.6% |
11 to 17 April 2016 |
96.8% |
18 to 24 April 2016 |
96.9% |
25 April to 1 May 2016 |
97.1% |
2 to 8 May 2016 |
97.2% |
9 to 15 May 2016 |
96.4% |
16 to 22 May 2016 |
96.8% |
23 to 29 May 2016 |
95.8% |
30 May to 5 June 2016 |
96.6% |
6 to 12 June 2016 |
96.1% |
13 to 19 June 2016 |
96.3% |
20 to 26 June 2016 |
96.2% |
27 June to 3 July 2016 |
96.3% |
4 to 10 July 2016 |
96.3% |
11 to 17 July 2016 |
96.2% |
18 to 24 July 2016 |
96.2% |
25 to 31 July 2016 |
97% |
1 to 7 August 2016 |
96.3% |
8 to 14 August 2016 |
96.9% |
22 to 28 August 2016 |
96.6% |
29 August to 4 September 2016 |
98% |
5 to 11 September 2016 |
96.6% |
12 to 18 September 2016 |
97.2% |
19 to 25 September 2016 |
97.2% |
26 September to 2 October 2016 |
96.2% |
3 to 9 October 2016 |
97% |
10 to 16 October 2016 |
97% |
17 to 23 October 2016 |
96.9% |
24 to 30 October 2016 |
97% |
31 October to 6 November 2016 |
97.5% |
7 to 13 November 2016 |
96.9% |
14 to 20 November 2016 |
96.9% |
21 to 27 November 2016 |
97.1% |
28 November to 4 December 2016 |
96.8% |
5 to 11 December 2016 |
96.9% |
12 to 18 December 2016 |
96.7% |
19 to 25 December 2016 |
96.6% |
26 December 2016 to 1 January 2017 |
98.1% |
2 to 8 January 2017 |
96.7% |
9 to 15 January 2017 |
95.9% |
16 to 22 January 2017 |
96.6% |
23 to 29 January 2017 |
96.5% |
30 January to 5 February 2017 |
96.6% |
6 to 12 February 2017 |
96.2% |
13 to 19 February 2017 |
96.6% |
20 to 26 February 2017 |
97.4% |
27 February to 5 March 2017 |
96.4% |
6 to 12 March 2017 |
96.1% |
13 to 19 March 2017 |
96% |
20 to 26 March 2017 |
96.8% |
27 March to 2 April 2017 |
97.3% |
3 to 9 April 2017 |
97.1% |
10 to 16 April 2017 |
97.5% |
17 to 23 April 2017 |
97.6% |
24 to 30 April 2017 |
96.9% |
1 to 7 May 2017 |
97% |
8 to 14 May 2017 |
97% |
15 to 21 May 2017 |
97.3% |
22 to 28 May 2017 |
96.8% |
29 May to 4 June 2017 |
97.3% |
5 to 11 June 2017 |
96.7% |
12 to 18 June 2017 |
96.9% |
19 to 25 June 2017 |
96.8% |
26 June to 2 July 2017 |
97% |
3 to 9 July 2017 |
97.4% |
10 to 16 July 2017 |
96.9% |
17 to 23 July 2017 |
97% |
24 to 30 July 2017 |
97% |
31 July to 6 August 2017 |
97% |
7 to 13 August 2017 |
97.5% |
14 to 20 August 2017 |
97.5% |
21 to 27 August 2017 |
96.8% |
28 August to 3 September 2017 |
97% |
4 to 10 September 2017 |
97.3% |
11 to 17 September 2017 |
97.2% |
18 to 24 September 2017 |
96.2% |
25 September to 1 October 2017 |
96.7% |
2 to 8 October 2017 |
97.5% |
16 to 22 October 2017 |
96.8% |
23 to 29 October 2017 |
96.5% |
30 October to 5 November 2017 |
97% |
6 to 12 November 2017 |
96.2% |
13 to 19 November 2017 |
96.9% |
20 to 26 November 2017 |
97.3% |
27 November to 3 December 2017 |
97.6% |
4 to 10 December 2017 |
96.2% |
11 to 17 December 2017 |
96.4% |
18 to 24 December 2017 |
93.8% |
25 to 31 December 2017 |
97.4% |
1 to 7 January 2018 |
96.8% |
8 to 14 January 2018 |
96% |
15 to 21 January 2018 |
96.9% |
22 to 28 January 2018 |
95.3% |
29 January to 4 February 2018 |
96.5% |
5 to 11 February 2018 |
96.4% |
12 to 18 February 2018 |
96.5% |
19 to 25 February 2018 |
97% |
26 February to 4 March 2018 |
100.7% |
5 to 11 March 2018 |
85.1% |
12 to 18 March 2018 |
93.1% |
19 to 25 March 2018 |
96.1% |
26 March to 1 April 2018 |
96.5% |
2 to 8 April 2018 |
96.4% |
9 to 15 April 2018 |
96% |
16 to 22 April 2018 |
96.5% |
23 to 29 April 2018 |
96.1% |
30 April to 6 May 2018 |
97% |
7 to 13 May 2018 |
97.2% |
14 to 20 May 2018 |
96.4% |
21 to 27 May 2018 |
96.7% |
28 May to 3 June 2018 |
97.3% |
4 to 10 June 2018 |
96.9% |
11 to 17 June 2018 |
96.9% |
18 to 24 June 2018 |
96.8% |
25 June to 1 July 2018 |
96.4% |
2 to 8 July 2018 |
96.3% |
9 to 15 July 2018 |
96.5% |
16 to 22 July 2018 |
96.3% |
23 to 29 July 2018 |
96.8% |
30 July to 5 August 2018 |
96.2% |
6 to 12 August 2018 |
96.5% |
13 to 19 August 2018 |
96.9% |
20 to 26 August 2018 |
95.4% |
27 August to 2 September 2018 |
97.6% |
3 to 9 September 2018 |
96.8% |
10 to 16 September 2018 |
96.6% |
17 to 23 September 2018 |
97% |
24 to 30 September 2018 |
96.6% |
1 to 7 October 2018 |
96.7% |
8 to 14 October 2018 |
97.1% |
15 to 21 October 2018 |
95.9% |
22 to 28 October 2018 |
96.5% |
29 October to 4 November 2018 |
96.4% |
5 to 11 November 2018 |
96.2% |
12 to 18 November 2018 |
96.5% |
19 to 25 November 2018 |
96.8% |
26 November to 2 December 2018 |
96.3% |
3 to 9 December 2018 |
96% |
10 to 16 December 2018 |
96.5% |
17 to 23 December 2018 |
96.5% |
24 to 30 December 2018 |
98% |
31 December 2018 to 6 January 2019 |
97.3% |
7 to 13 January 2019 |
96.3% |
14 to 20 January 2019 |
96.6% |
21 to 27 January 2019 |
96.9% |
28 January to 3 February 2019 |
97.2% |
---|
Practical driving test changes and cancellations online and by telephone
Date Click to sort |
Online Click to sort |
Telephone Click to sort |
---|
5 to 11 February 2018 |
3,289 |
496 |
12 to 18 February 2018 |
3,596 |
550 |
19 to 25 February 2018 |
3,853 |
315 |
26 February to 4 March 2018 |
4,085 |
2,083 |
5 to 11 March 2018 |
4,331 |
1,843 |
12 to 18 March 2018 |
3,774 |
705 |
19 to 25 March 2018 |
3,928 |
575 |
26 March to 1 April 2018 |
3,190 |
369 |
2 to 8 April 2018 |
3,463 |
209 |
9 to 15 April 2018 |
3,663 |
228 |
16 to 22 April 2018 |
3,544 |
174 |
23 to 29 April 2018 |
3,690 |
252 |
30 April to 6 May 2018 |
3,458 |
238 |
7 to 13 May 2018 |
3,353 |
184 |
14 to 20 May 2018 |
3,368 |
208 |
21 to 27 May 2018 |
3,577 |
238 |
28 May to 3 June 2018 |
3,027 |
186 |
4 to 10 June 2018 |
3,379 |
209 |
11 to 17 June 2018 |
3,594 |
295 |
18 to 24 June 2018 |
3,947 |
153 |
25 June to 1 July 2018 |
3,441 |
136 |
2 to 8 July 2018 |
3,651 |
159 |
9 to 15 July 2018 |
3,317 |
165 |
16 to 22 July 2018 |
3,443 |
228 |
23 to 29 July 2018 |
3,418 |
148 |
30 July to 5 August 2018 |
3,354 |
191 |
6 to 12 August 2018 |
3,276 |
216 |
13 to 19 August 2018 |
3,494 |
203 |
20 to 26 August 2018 |
3,203 |
193 |
27 August to 2 September 2018 |
3,080 |
154 |
3 to 9 September 2018 |
3,635 |
194 |
10 to 16 September 2018 |
3,548 |
200 |
17 to 23 September 2018 |
3,549 |
411 |
24 to 30 September 2018 |
3,495 |
218 |
1 to 7 October 2018 |
3,550 |
192 |
8 to 14 October 2018 |
3,490 |
236 |
15 to 21 October 2018 |
3,314 |
192 |
22 to 28 October 2018 |
3,294 |
260 |
29 October to 4 November 2018 |
3,291 |
157 |
5 to 11 November 2018 |
3,530 |
222 |
12 to 18 November 2018 |
3,323 |
120 |
19 to 25 November 2018 |
3,471 |
229 |
26 November to 2 December 2018 |
3,140 |
304 |
3 to 9 December 2018 |
3,234 |
308 |
10 to 16 December 2018 |
3,113 |
189 |
17 to 23 December 2018 |
3,006 |
296 |
24 to 30 December 2018 |
1,782 |
46 |
31 December 2018 to 6 January 2019 |
2,697 |
99 |
7 to 13 January 2019 |
3,513 |
196 |
14 to 20 January 2019 |
3,467 |
235 |
21 to 27 January 2019 |
3,350 |
521 |
28 January to 3 February 2019 |
3,315 |
1,081 |
---|
Practical driving test changes and cancellations online and by telephone
28 Jan to 3 Feb 201975.4%
Date Click to sort |
Digital take-up Click to sort |
---|
19 to 25 February 2018 |
92.4% |
26 February to 4 March 2018 |
66.2% |
5 to 11 March 2018 |
70.1% |
12 to 18 March 2018 |
84.3% |
19 to 25 March 2018 |
87.2% |
26 March to 1 April 2018 |
89.6% |
2 to 8 April 2018 |
94.3% |
9 to 15 April 2018 |
94.1% |
16 to 22 April 2018 |
95.3% |
23 to 29 April 2018 |
93.6% |
30 April to 6 May 2018 |
93.6% |
7 to 13 May 2018 |
94.8% |
14 to 20 May 2018 |
94.2% |
21 to 27 May 2018 |
93.8% |
28 May to 3 June 2018 |
94.2% |
4 to 10 June 2018 |
94.2% |
11 to 17 June 2018 |
92.4% |
18 to 24 June 2018 |
96.3% |
25 June to 1 July 2018 |
96.2% |
2 to 8 July 2018 |
95.8% |
9 to 15 July 2018 |
95.3% |
16 to 22 July 2018 |
93.8% |
23 to 29 July 2018 |
95.8% |
30 July to 5 August 2018 |
94.6% |
6 to 12 August 2018 |
93.8% |
13 to 19 August 2018 |
94.5% |
20 to 26 August 2018 |
94.3% |
27 August to 2 September 2018 |
95.2% |
3 to 9 September 2018 |
94.9% |
10 to 16 September 2018 |
94.7% |
17 to 23 September 2018 |
89.6% |
24 to 30 September 2018 |
94.1% |
1 to 7 October 2018 |
94.9% |
8 to 14 October 2018 |
93.7% |
15 to 21 October 2018 |
94.5% |
22 to 28 October 2018 |
92.7% |
29 October to 4 November 2018 |
95.4% |
5 to 11 November 2018 |
94.1% |
12 to 18 November 2018 |
96.5% |
19 to 25 November 2018 |
93.8% |
26 November to 2 December 2018 |
91.2% |
3 to 9 December 2018 |
91.3% |
10 to 16 December 2018 |
94.3% |
17 to 23 December 2018 |
91% |
24 to 30 December 2018 |
97.5% |
31 December 2018 to 6 January 2019 |
96.5% |
7 to 13 January 2019 |
94.7% |
14 to 20 January 2019 |
93.7% |
21 to 27 January 2019 |
86.5% |
28 January to 3 February 2019 |
75.4% |
4 to 10 February 2019 |
— |
11 to 17 February 2019 |
— |
---|
Public digital service
Performance metrics for the public facing change/cancellation service
Average score of satisfied responses
Date Click to sort |
User satisfaction Click to sort |
Very dissatisfied Click to sort |
Dissatisfied Click to sort |
Neither satisfied or dissatisfied Click to sort |
Satisfied Click to sort |
Very satisfied Click to sort |
---|
19 February 2018 |
89.9% |
11 |
6 |
15 |
131 |
389 |
26 February 2018 |
89.7% |
8 |
5 |
25 |
116 |
361 |
5 March 2018 |
88.9% |
17 |
5 |
20 |
108 |
371 |
12 March 2018 |
87.8% |
20 |
3 |
22 |
111 |
343 |
19 March 2018 |
88.3% |
15 |
6 |
31 |
89 |
350 |
26 March 2018 |
89.1% |
13 |
7 |
9 |
62 |
260 |
2 April 2018 |
89.6% |
9 |
4 |
23 |
78 |
298 |
9 April 2018 |
89.4% |
11 |
8 |
12 |
95 |
314 |
16 April 2018 |
89.8% |
11 |
6 |
12 |
95 |
319 |
23 April 2018 |
89.4% |
8 |
7 |
14 |
102 |
302 |
30 April 2018 |
90.1% |
13 |
4 |
9 |
69 |
285 |
7 May 2018 |
88.7% |
18 |
2 |
16 |
86 |
312 |
14 May 2018 |
89% |
10 |
6 |
24 |
95 |
320 |
21 May 2018 |
90.4% |
10 |
6 |
12 |
93 |
335 |
28 May 2018 |
88.7% |
15 |
5 |
19 |
87 |
318 |
4 June 2018 |
88.2% |
16 |
7 |
15 |
97 |
313 |
11 June 2018 |
89.4% |
13 |
2 |
11 |
108 |
308 |
18 June 2018 |
87.9% |
17 |
5 |
18 |
96 |
308 |
25 June 2018 |
87.8% |
11 |
9 |
16 |
97 |
278 |
2 July 2018 |
88.5% |
16 |
6 |
15 |
70 |
289 |
9 July 2018 |
89.8% |
9 |
4 |
20 |
76 |
294 |
16 July 2018 |
88.3% |
13 |
8 |
17 |
81 |
290 |
23 July 2018 |
88.3% |
9 |
10 |
15 |
81 |
264 |
30 July 2018 |
85.7% |
17 |
7 |
22 |
87 |
252 |
6 August 2018 |
89.4% |
8 |
7 |
17 |
91 |
298 |
13 August 2018 |
90.2% |
11 |
10 |
10 |
64 |
310 |
20 August 2018 |
89.8% |
10 |
3 |
11 |
72 |
255 |
27 August 2018 |
90.3% |
10 |
5 |
8 |
75 |
277 |
3 September 2018 |
89.6% |
8 |
6 |
17 |
79 |
282 |
10 September 2018 |
89.3% |
21 |
2 |
13 |
76 |
335 |
17 September 2018 |
89% |
13 |
3 |
15 |
88 |
288 |
24 September 2018 |
87.6% |
19 |
9 |
11 |
83 |
297 |
1 October 2018 |
87.2% |
17 |
3 |
18 |
79 |
259 |
8 October 2018 |
88.9% |
14 |
6 |
15 |
71 |
288 |
15 October 2018 |
90.7% |
7 |
1 |
11 |
78 |
256 |
22 October 2018 |
88.1% |
13 |
4 |
13 |
76 |
243 |
29 October 2018 |
89% |
10 |
5 |
9 |
74 |
237 |
5 November 2018 |
90.2% |
12 |
3 |
10 |
74 |
286 |
12 November 2018 |
91.2% |
6 |
5 |
14 |
71 |
294 |
19 November 2018 |
89.1% |
13 |
7 |
9 |
83 |
286 |
26 November 2018 |
89.8% |
10 |
5 |
15 |
62 |
268 |
3 December 2018 |
90.8% |
8 |
1 |
12 |
98 |
307 |
10 December 2018 |
90.2% |
16 |
4 |
10 |
58 |
304 |
17 December 2018 |
89% |
9 |
5 |
13 |
63 |
229 |
24 December 2018 |
90.6% |
4 |
1 |
8 |
53 |
168 |
31 December 2018 |
89.1% |
10 |
2 |
5 |
77 |
212 |
7 January 2019 |
89.5% |
7 |
2 |
15 |
83 |
243 |
14 January 2019 |
92% |
8 |
3 |
6 |
72 |
303 |
21 January 2019 |
89.2% |
14 |
4 |
10 |
69 |
268 |
28 January 2019 |
88.2% |
11 |
5 |
16 |
66 |
236 |
4 February 2019 |
90% |
15 |
2 |
8 |
65 |
278 |
11 February 2019 |
90.5% |
7 |
6 |
18 |
72 |
304 |
---|
Date Click to sort |
Average session time Click to sort |
---|
19 to 25 February 2018 |
12m 29s |
26 February to 4 March 2018 |
12m 47s |
5 to 11 March 2018 |
12m 44s |
12 to 18 March 2018 |
12m 30s |
19 to 25 March 2018 |
12m 53s |
26 March to 1 April 2018 |
12m 26s |
2 to 8 April 2018 |
12m 21s |
9 to 15 April 2018 |
12m 41s |
16 to 22 April 2018 |
12m 27s |
23 to 29 April 2018 |
12m 32s |
30 April to 6 May 2018 |
12m 37s |
7 to 13 May 2018 |
12m 16s |
14 to 20 May 2018 |
12m 44s |
21 to 27 May 2018 |
12m 50s |
28 May to 3 June 2018 |
12m 52s |
4 to 10 June 2018 |
12m 43s |
11 to 17 June 2018 |
12m 46s |
18 to 24 June 2018 |
12m 42s |
25 June to 1 July 2018 |
12m 53s |
2 to 8 July 2018 |
12m 29s |
9 to 15 July 2018 |
12m 2s |
16 to 22 July 2018 |
11m 57s |
23 to 29 July 2018 |
11m 58s |
30 July to 5 August 2018 |
11m 51s |
6 to 12 August 2018 |
12m 8s |
13 to 19 August 2018 |
12m 2s |
20 to 26 August 2018 |
11m 44s |
27 August to 2 September 2018 |
11m 13s |
3 to 9 September 2018 |
11m 29s |
10 to 16 September 2018 |
11m 23s |
17 to 23 September 2018 |
11m 14s |
24 to 30 September 2018 |
10m 45s |
1 to 7 October 2018 |
11m 11s |
8 to 14 October 2018 |
10m 49s |
15 to 21 October 2018 |
11m 15s |
22 to 28 October 2018 |
11m 12s |
29 October to 4 November 2018 |
11m 46s |
5 to 11 November 2018 |
12m 13s |
12 to 18 November 2018 |
12m 36s |
19 to 25 November 2018 |
13m 31s |
26 November to 2 December 2018 |
13m 59s |
3 to 9 December 2018 |
17m 59s |
10 to 16 December 2018 |
15m 49s |
17 to 23 December 2018 |
13m 49s |
24 to 30 December 2018 |
16m 45s |
31 December 2018 to 6 January 2019 |
13m 57s |
7 to 13 January 2019 |
14m 30s |
14 to 20 January 2019 |
14m 38s |
21 to 27 January 2019 |
12m 18s |
28 January to 3 February 2019 |
17m 28s |
4 to 10 February 2019 |
18m 11s |
11 to 17 February 2019 |
17m 32s |
---|
Date Click to sort |
Average session time Click to sort |
---|
19 to 25 February 2018 |
6m 22s |
26 February to 4 March 2018 |
6m 37s |
5 to 11 March 2018 |
6m 26s |
12 to 18 March 2018 |
5m 48s |
19 to 25 March 2018 |
6m 15s |
26 March to 1 April 2018 |
5m 39s |
2 to 8 April 2018 |
6m 8s |
9 to 15 April 2018 |
6m 13s |
16 to 22 April 2018 |
5m 37s |
23 to 29 April 2018 |
5m 40s |
30 April to 6 May 2018 |
6m 1s |
7 to 13 May 2018 |
6m 12s |
14 to 20 May 2018 |
5m 52s |
21 to 27 May 2018 |
6m 18s |
28 May to 3 June 2018 |
6m 2s |
4 to 10 June 2018 |
6m 8s |
11 to 17 June 2018 |
6m 21s |
18 to 24 June 2018 |
5m 56s |
25 June to 1 July 2018 |
6m 13s |
2 to 8 July 2018 |
6m 3s |
9 to 15 July 2018 |
5m 29s |
16 to 22 July 2018 |
5m 44s |
23 to 29 July 2018 |
6m 11s |
30 July to 5 August 2018 |
5m 58s |
6 to 12 August 2018 |
5m 54s |
13 to 19 August 2018 |
6m 11s |
20 to 26 August 2018 |
5m 54s |
27 August to 2 September 2018 |
5m 23s |
3 to 9 September 2018 |
5m 22s |
10 to 16 September 2018 |
6m 29s |
17 to 23 September 2018 |
5m 45s |
24 to 30 September 2018 |
6m 15s |
1 to 7 October 2018 |
6m 25s |
8 to 14 October 2018 |
6m 13s |
15 to 21 October 2018 |
5m 42s |
22 to 28 October 2018 |
6m 1s |
29 October to 4 November 2018 |
5m 41s |
5 to 11 November 2018 |
5m 53s |
12 to 18 November 2018 |
5m 42s |
19 to 25 November 2018 |
5m 42s |
26 November to 2 December 2018 |
5m 43s |
3 to 9 December 2018 |
6m 8s |
10 to 16 December 2018 |
6m 3s |
17 to 23 December 2018 |
5m 56s |
24 to 30 December 2018 |
6m 9s |
31 December 2018 to 6 January 2019 |
5m 20s |
7 to 13 January 2019 |
5m 42s |
14 to 20 January 2019 |
5m 49s |
21 to 27 January 2019 |
5m 33s |
28 January to 3 February 2019 |
6m 15s |
4 to 10 February 2019 |
6m 36s |
11 to 17 February 2019 |
5m 51s |
---|
Date Click to sort |
Completion rate Click to sort |
---|
19 to 25 February 2018 |
8.3% |
26 February to 4 March 2018 |
6.4% |
5 to 11 March 2018 |
6.5% |
12 to 18 March 2018 |
5.6% |
19 to 25 March 2018 |
6% |
26 March to 1 April 2018 |
4.5% |
2 to 8 April 2018 |
5.4% |
9 to 15 April 2018 |
5.7% |
16 to 22 April 2018 |
5.6% |
23 to 29 April 2018 |
5.2% |
30 April to 6 May 2018 |
4.9% |
7 to 13 May 2018 |
5.2% |
14 to 20 May 2018 |
5.2% |
21 to 27 May 2018 |
4.7% |
28 May to 3 June 2018 |
4.6% |
4 to 10 June 2018 |
5% |
11 to 17 June 2018 |
5.1% |
18 to 24 June 2018 |
5.1% |
25 June to 1 July 2018 |
4.8% |
2 to 8 July 2018 |
5.3% |
9 to 15 July 2018 |
5.4% |
16 to 22 July 2018 |
5.4% |
23 to 29 July 2018 |
5.3% |
30 July to 5 August 2018 |
4.6% |
6 to 12 August 2018 |
4.7% |
13 to 19 August 2018 |
4.1% |
20 to 26 August 2018 |
4.1% |
27 August to 2 September 2018 |
4.1% |
3 to 9 September 2018 |
4.4% |
10 to 16 September 2018 |
4.5% |
17 to 23 September 2018 |
4.6% |
24 to 30 September 2018 |
4% |
1 to 7 October 2018 |
4.1% |
8 to 14 October 2018 |
4.3% |
15 to 21 October 2018 |
4% |
22 to 28 October 2018 |
4.3% |
29 October to 4 November 2018 |
3.9% |
5 to 11 November 2018 |
4.2% |
12 to 18 November 2018 |
4.6% |
19 to 25 November 2018 |
4.4% |
26 November to 2 December 2018 |
4.1% |
3 to 9 December 2018 |
3.1% |
10 to 16 December 2018 |
3.3% |
17 to 23 December 2018 |
3.3% |
24 to 30 December 2018 |
2.3% |
31 December 2018 to 6 January 2019 |
3.7% |
7 to 13 January 2019 |
4.2% |
14 to 20 January 2019 |
4.2% |
21 to 27 January 2019 |
3.8% |
28 January to 3 February 2019 |
3.5% |
4 to 10 February 2019 |
3.3% |
11 to 17 February 2019 |
3.4% |
---|
Number of users who completed important steps of the transaction last week
Number of occurences of users selecting online help during the booking change or cancellation process
Help usage Click to sort |
Volume last week |
Percentage of total help usage Click to sort |
Change since previous week Click to sort |
---|
What is my application reference number? |
7,227 |
46.2% |
−7.4% |
What is my driving licence number? |
5,314 |
34% |
−4.1% |
What tests not in calendar? |
1,790 |
11.5% |
−7.3% |
What is my theory test pass number? |
813 |
5.2% |
−7.8% |
Why cant I find an appointment? |
351 |
2.2% |
+21.5% |
Why are you being charged extra? |
87 |
0.6% |
+81.3% |
What is my instructors reference number? |
29 |
0.2% |
0% |
Why does the DVSA need my contact number? |
16 |
0.1% |
−5.9% |
What are special requirements? |
2 |
0% |
−71.4% |
Why do I need to enter the vehicle length? |
— |
0% |
−100% |
---|
Page load time
21 Feb 20191.06s
Uptime
21 Feb 2019100%
Date Click to sort |
Page load time Click to sort |
Uptime Click to sort |
---|
23 January 2019 |
884ms |
100% |
24 January 2019 |
931ms |
100% |
25 January 2019 |
718ms |
100% |
26 January 2019 |
— |
— |
27 January 2019 |
977ms |
100% |
28 January 2019 |
927ms |
100% |
29 January 2019 |
897ms |
100% |
30 January 2019 |
891ms |
100% |
31 January 2019 |
910ms |
100% |
1 February 2019 |
910ms |
100% |
2 February 2019 |
929ms |
100% |
3 February 2019 |
1,033ms |
100% |
4 February 2019 |
958ms |
100% |
5 February 2019 |
952ms |
99.3% |
6 February 2019 |
1,001ms |
100% |
7 February 2019 |
963ms |
100% |
8 February 2019 |
983ms |
100% |
9 February 2019 |
948ms |
100% |
10 February 2019 |
941ms |
100% |
11 February 2019 |
951ms |
100% |
12 February 2019 |
939ms |
100% |
13 February 2019 |
977ms |
100% |
14 February 2019 |
985ms |
100% |
15 February 2019 |
1,073ms |
100% |
16 February 2019 |
964ms |
100% |
17 February 2019 |
967ms |
100% |
18 February 2019 |
974ms |
100% |
19 February 2019 |
1,003ms |
100% |
20 February 2019 |
1,056ms |
100% |
21 February 2019 |
1,056ms |
100% |
---|
Page load time
6:00pm, 22 Feb 20191.03s
Uptime
6:00pm, 22 Feb 2019100%
Time Click to sort |
Page load time Click to sort |
Uptime Click to sort |
---|
7:00pm |
1,107ms |
100% |
8:00pm |
1,248ms |
100% |
9:00pm |
1,047ms |
100% |
10:00pm |
1,119ms |
100% |
11:00pm |
987ms |
100% |
12:00am |
820ms |
100% |
1:00am |
1,360ms |
100% |
2:00am |
856ms |
100% |
3:00am |
1,338ms |
100% |
4:00am |
1,274ms |
100% |
5:00am |
787ms |
100% |
6:00am |
1,953ms |
100% |
7:00am |
1,010ms |
100% |
8:00am |
1,080ms |
100% |
9:00am |
1,118ms |
100% |
10:00am |
1,118ms |
100% |
11:00am |
1,294ms |
100% |
12:00pm |
1,073ms |
100% |
1:00pm |
1,182ms |
100% |
2:00pm |
1,193ms |
100% |
3:00pm |
1,031ms |
100% |
4:00pm |
1,115ms |
100% |
5:00pm |
1,034ms |
100% |
6:00pm |
1,033ms |
100% |
---|