Dashboard Practical driving test: changes to bookings

This dashboard shows information about how the Practical driving test: changes to bookings service is currently performing.

Transactions per year

1.57m

July 2016 to June 2017

+1.15% Apr 2016 to Mar 2017

Total cost

£846k

July 2016 to June 2017

+1.15% Apr 2016 to Mar 2017

Cost per transaction

£0.54

July 2016 to June 2017

0% Apr 2016 to Mar 2017

Public changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort Online Click to sort Telephone Click to sort
30 April to 6 May 2018 21,785 677
7 to 13 May 2018 22,475 655
14 to 20 May 2018 22,684 850
21 to 27 May 2018 21,645 744
28 May to 3 June 2018 20,885 571
4 to 10 June 2018 22,929 730
Date Click to sort Online Click to sort Telephone Click to sort
12 to 18 June 2017 22,391 711
19 to 25 June 2017 23,083 764
26 June to 2 July 2017 24,816 760
3 to 9 July 2017 24,041 647
10 to 16 July 2017 24,175 763
17 to 23 July 2017 22,749 697
24 to 30 July 2017 21,798 670
31 July to 6 August 2017 22,146 682
7 to 13 August 2017 24,339 624
14 to 20 August 2017 23,397 607
21 to 27 August 2017 22,052 726
28 August to 3 September 2017 22,782 696
4 to 10 September 2017 25,823 716
11 to 17 September 2017 25,721 731
18 to 24 September 2017 27,002 1,062
25 September to 1 October 2017 25,327 870
2 to 8 October 2017 25,442 648
9 to 15 October 2017 24,435 916
16 to 22 October 2017 26,522 879
23 to 29 October 2017 21,252 766
30 October to 5 November 2017 24,178 743
6 to 12 November 2017 23,873 954
13 to 19 November 2017 26,349 836
20 to 26 November 2017 28,555 794
27 November to 3 December 2017 25,169 622
4 to 10 December 2017 23,468 939
11 to 17 December 2017 19,729 747
18 to 24 December 2017 20,242 1,335
25 to 31 December 2017 14,927 394
1 to 7 January 2018 24,169 799
8 to 14 January 2018 25,356 1,060
15 to 21 January 2018 23,987 764
22 to 28 January 2018 23,008 1,137
29 January to 4 February 2018 21,728 791
5 to 11 February 2018 20,683 780
12 to 18 February 2018 21,355 781
19 to 25 February 2018 26,501 823
26 February to 4 March 2018 25,784 -169
5 to 11 March 2018 28,380 4,958
12 to 18 March 2018 25,426 1,870
19 to 25 March 2018 26,063 1,048
26 March to 1 April 2018 18,805 692
2 to 8 April 2018 21,093 796
9 to 15 April 2018 22,754 956
16 to 22 April 2018 23,709 850
23 to 29 April 2018 23,198 952
30 April to 6 May 2018 21,785 677
7 to 13 May 2018 22,475 655
14 to 20 May 2018 22,684 850
21 to 27 May 2018 21,645 744
28 May to 3 June 2018 20,885 571
4 to 10 June 2018 22,929 730

Digital take-up

4 to 10 June 201896.9%
Date Click to sort Completion percentage Click to sort
30 April to 6 May 2018 97%
7 to 13 May 2018 97.2%
14 to 20 May 2018 96.4%
21 to 27 May 2018 96.7%
28 May to 3 June 2018 97.3%
4 to 10 June 2018 96.9%
Date Click to sort Completion percentage Click to sort
25 February to 3 March 2013 96.4%
4 to 10 March 2013 92.5%
11 to 17 March 2013 92.6%
18 to 24 March 2013 93.8%
25 to 31 March 2013 93.4%
1 to 7 April 2013 91.2%
8 to 14 April 2013 93.5%
15 to 21 April 2013 92.9%
22 to 28 April 2013 93.4%
29 April to 5 May 2013 94.3%
6 to 12 May 2013 94.4%
13 to 19 May 2013 93.9%
20 to 26 May 2013 94%
27 May to 2 June 2013 95.1%
3 to 9 June 2013 94.2%
10 to 16 June 2013 94.2%
17 to 23 June 2013 94.8%
24 to 30 June 2013 94.1%
1 to 7 July 2013 94.3%
8 to 14 July 2013 94.1%
15 to 21 July 2013 94.8%
22 to 28 July 2013 94.6%
29 July to 4 August 2013 95.4%
5 to 11 August 2013 94.7%
12 to 18 August 2013 95.2%
19 to 25 August 2013 94.9%
26 August to 1 September 2013 96.2%
2 to 8 September 2013 95.3%
9 to 15 September 2013 95.6%
16 to 22 September 2013 96.1%
23 to 29 September 2013 95.8%
30 September to 6 October 2013 95.8%
7 to 13 October 2013 96.2%
14 to 20 October 2013 96.2%
21 to 27 October 2013 95.8%
28 October to 3 November 2013 96.9%
4 to 10 November 2013 96.7%
11 to 17 November 2013 96.2%
18 to 24 November 2013 96.4%
25 November to 1 December 2013 95.6%
2 to 8 December 2013 96.6%
9 to 15 December 2013 95.9%
16 to 22 December 2013 95%
23 to 29 December 2013 98.7%
30 December 2013 to 5 January 2014 96.5%
6 to 12 January 2014 96%
13 to 19 January 2014 94.7%
20 to 26 January 2014 95.6%
27 January to 2 February 2014 96%
3 to 9 February 2014 96.3%
10 to 16 February 2014 96.5%
17 to 23 February 2014 96%
24 February to 2 March 2014 95.9%
3 to 9 March 2014 96.6%
10 to 16 March 2014 96.1%
17 to 23 March 2014 96%
24 to 30 March 2014 95.9%
31 March to 6 April 2014 96.8%
7 to 13 April 2014 96.5%
14 to 20 April 2014 96.1%
21 to 27 April 2014 96.6%
28 April to 4 May 2014 96.6%
5 to 11 May 2014 97%
12 to 18 May 2014 96.2%
19 to 25 May 2014 96.2%
26 May to 1 June 2014 97%
2 to 8 June 2014 97%
9 to 15 June 2014 97.1%
16 to 22 June 2014 96.2%
23 to 29 June 2014 96.4%
30 June to 6 July 2014 96.7%
7 to 13 July 2014 97.6%
14 to 20 July 2014 96.7%
21 to 27 July 2014 96.8%
28 July to 3 August 2014 96.9%
4 to 10 August 2014 96.5%
11 to 17 August 2014 97.3%
18 to 24 August 2014 96.9%
25 to 31 August 2014 97.9%
1 to 7 September 2014 97.6%
8 to 14 September 2014 98.1%
15 to 21 September 2014 97.3%
22 to 28 September 2014 97.4%
29 September to 5 October 2014 97.7%
6 to 12 October 2014 97.7%
13 to 19 October 2014 97.9%
20 to 26 October 2014 97.9%
27 October to 2 November 2014 97.3%
3 to 9 November 2014 97.4%
10 to 16 November 2014 97%
17 to 23 November 2014 96.8%
24 to 30 November 2014 97%
1 to 7 December 2014 97.3%
8 to 14 December 2014 97.1%
15 to 21 December 2014 95.8%
22 to 28 December 2014 95.6%
29 December 2014 to 4 January 2015 98.2%
5 to 11 January 2015 96.6%
12 to 18 January 2015 97.2%
19 to 25 January 2015 96%
26 January to 1 February 2015 97.7%
2 to 8 February 2015 96.1%
9 to 15 February 2015 96.7%
16 to 22 February 2015 96.6%
23 February to 1 March 2015 97.1%
2 to 8 March 2015 97.4%
9 to 15 March 2015 97.2%
16 to 22 March 2015 97.1%
23 to 29 March 2015 97.2%
30 March to 5 April 2015 98.4%
6 to 12 April 2015 97.9%
13 to 19 April 2015 97.2%
20 to 26 April 2015 97.1%
27 April to 3 May 2015 96.8%
4 to 10 May 2015 97.8%
11 to 17 May 2015 97.1%
18 to 24 May 2015 97.1%
25 to 31 May 2015 97.8%
1 to 7 June 2015 97.2%
8 to 14 June 2015 96.9%
15 to 21 June 2015 97.2%
22 to 28 June 2015 96.9%
29 June to 5 July 2015 96.4%
6 to 12 July 2015 96.6%
13 to 19 July 2015 95.9%
20 to 26 July 2015 96.5%
27 July to 2 August 2015 96.6%
3 to 9 August 2015 96.3%
10 to 16 August 2015 97.2%
17 to 23 August 2015 96.8%
24 to 30 August 2015 96.9%
31 August to 6 September 2015 97.4%
7 to 13 September 2015 96.3%
14 to 20 September 2015 96.6%
21 to 27 September 2015 96.9%
28 September to 4 October 2015 96.7%
5 to 11 October 2015 97%
12 to 18 October 2015 96.6%
19 to 25 October 2015 97.1%
26 October to 1 November 2015 97%
2 to 8 November 2015 97.4%
16 to 22 November 2015 99.4%
23 to 29 November 2015 94.2%
30 November to 6 December 2015 96.9%
7 to 13 December 2015 96.4%
14 to 20 December 2015 96.2%
21 to 27 December 2015 96.2%
28 December 2015 to 3 January 2016 98%
4 to 10 January 2016 96.9%
11 to 17 January 2016 96.9%
18 to 24 January 2016 96.7%
25 to 31 January 2016 97.1%
1 to 7 February 2016 97%
8 to 14 February 2016 96.5%
15 to 21 February 2016 96.5%
22 to 28 February 2016 97.2%
7 to 13 March 2016 97.3%
14 to 20 March 2016 96.1%
21 to 27 March 2016 97%
28 March to 3 April 2016 96.7%
4 to 10 April 2016 96.6%
11 to 17 April 2016 96.8%
18 to 24 April 2016 96.9%
25 April to 1 May 2016 97.1%
2 to 8 May 2016 97.2%
9 to 15 May 2016 96.4%
16 to 22 May 2016 96.8%
23 to 29 May 2016 95.8%
30 May to 5 June 2016 96.6%
6 to 12 June 2016 96.1%
13 to 19 June 2016 96.3%
20 to 26 June 2016 96.2%
27 June to 3 July 2016 96.3%
4 to 10 July 2016 96.3%
11 to 17 July 2016 96.2%
18 to 24 July 2016 96.2%
25 to 31 July 2016 97%
1 to 7 August 2016 96.3%
8 to 14 August 2016 96.9%
22 to 28 August 2016 96.6%
29 August to 4 September 2016 98%
5 to 11 September 2016 96.6%
12 to 18 September 2016 97.2%
19 to 25 September 2016 97.2%
26 September to 2 October 2016 96.2%
3 to 9 October 2016 97%
10 to 16 October 2016 97%
17 to 23 October 2016 96.9%
24 to 30 October 2016 97%
31 October to 6 November 2016 97.5%
7 to 13 November 2016 96.9%
14 to 20 November 2016 96.9%
21 to 27 November 2016 97.1%
28 November to 4 December 2016 96.8%
5 to 11 December 2016 96.9%
12 to 18 December 2016 96.7%
19 to 25 December 2016 96.6%
26 December 2016 to 1 January 2017 98.1%
2 to 8 January 2017 96.7%
9 to 15 January 2017 95.9%
16 to 22 January 2017 96.6%
23 to 29 January 2017 96.5%
30 January to 5 February 2017 96.6%
6 to 12 February 2017 96.2%
13 to 19 February 2017 96.6%
20 to 26 February 2017 97.4%
27 February to 5 March 2017 96.4%
6 to 12 March 2017 96.1%
13 to 19 March 2017 96%
20 to 26 March 2017 96.8%
27 March to 2 April 2017 97.3%
3 to 9 April 2017 97.1%
10 to 16 April 2017 97.5%
17 to 23 April 2017 97.6%
24 to 30 April 2017 96.9%
1 to 7 May 2017 97%
8 to 14 May 2017 97%
15 to 21 May 2017 97.3%
22 to 28 May 2017 96.8%
29 May to 4 June 2017 97.3%
5 to 11 June 2017 96.7%
12 to 18 June 2017 96.9%
19 to 25 June 2017 96.8%
26 June to 2 July 2017 97%
3 to 9 July 2017 97.4%
10 to 16 July 2017 96.9%
17 to 23 July 2017 97%
24 to 30 July 2017 97%
31 July to 6 August 2017 97%
7 to 13 August 2017 97.5%
14 to 20 August 2017 97.5%
21 to 27 August 2017 96.8%
28 August to 3 September 2017 97%
4 to 10 September 2017 97.3%
11 to 17 September 2017 97.2%
18 to 24 September 2017 96.2%
25 September to 1 October 2017 96.7%
2 to 8 October 2017 97.5%
16 to 22 October 2017 96.8%
23 to 29 October 2017 96.5%
30 October to 5 November 2017 97%
6 to 12 November 2017 96.2%
13 to 19 November 2017 96.9%
20 to 26 November 2017 97.3%
27 November to 3 December 2017 97.6%
4 to 10 December 2017 96.2%
11 to 17 December 2017 96.4%
18 to 24 December 2017 93.8%
25 to 31 December 2017 97.4%
1 to 7 January 2018 96.8%
8 to 14 January 2018 96%
15 to 21 January 2018 96.9%
22 to 28 January 2018 95.3%
29 January to 4 February 2018 96.5%
5 to 11 February 2018 96.4%
12 to 18 February 2018 96.5%
19 to 25 February 2018 97%
26 February to 4 March 2018 100.7%
5 to 11 March 2018 85.1%
12 to 18 March 2018 93.1%
19 to 25 March 2018 96.1%
26 March to 1 April 2018 96.5%
2 to 8 April 2018 96.4%
9 to 15 April 2018 96%
16 to 22 April 2018 96.5%
23 to 29 April 2018 96.1%
30 April to 6 May 2018 97%
7 to 13 May 2018 97.2%
14 to 20 May 2018 96.4%
21 to 27 May 2018 96.7%
28 May to 3 June 2018 97.3%
4 to 10 June 2018 96.9%

Business changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort Online Click to sort Telephone Click to sort
30 April to 6 May 2018 3,458 238
7 to 13 May 2018 3,353 184
14 to 20 May 2018 3,368 208
21 to 27 May 2018 3,577 238
28 May to 3 June 2018 3,027 186
4 to 10 June 2018 3,379 209
Date Click to sort Online Click to sort Telephone Click to sort
12 to 18 June 2017 3,362 293
19 to 25 June 2017 3,331 258
26 June to 2 July 2017 3,457 288
3 to 9 July 2017 3,635 284
10 to 16 July 2017 3,654 247
17 to 23 July 2017 3,696 312
24 to 30 July 2017 3,426 246
31 July to 6 August 2017 3,488 232
7 to 13 August 2017 3,434 348
14 to 20 August 2017 3,260 353
21 to 27 August 2017 3,318 241
28 August to 3 September 2017 3,344 241
4 to 10 September 2017 3,786 284
11 to 17 September 2017 3,605 244
18 to 24 September 2017 3,858 283
25 September to 1 October 2017 3,810 309
2 to 8 October 2017 3,576 351
9 to 15 October 2017 3,610 263
16 to 22 October 2017 3,544 262
23 to 29 October 2017 3,423 243
30 October to 5 November 2017 3,626 270
6 to 12 November 2017 3,697 263
13 to 19 November 2017 3,512 240
20 to 26 November 2017 3,792 296
27 November to 3 December 2017 3,832 599
4 to 10 December 2017 4,147 766
11 to 17 December 2017 3,499 1,716
18 to 24 December 2017 3,474 662
25 to 31 December 2017 1,986 323
1 to 7 January 2018 3,530 320
8 to 14 January 2018 3,930 442
15 to 21 January 2018 3,633 621
22 to 28 January 2018 3,930 454
29 January to 4 February 2018 3,381 323
5 to 11 February 2018 3,289 496
12 to 18 February 2018 3,596 550
19 to 25 February 2018 3,853 315
26 February to 4 March 2018 4,085 2,083
5 to 11 March 2018 4,331 1,843
12 to 18 March 2018 3,774 705
19 to 25 March 2018 3,928 575
26 March to 1 April 2018 3,190 369
2 to 8 April 2018 3,463 209
9 to 15 April 2018 3,663 228
16 to 22 April 2018 3,544 174
23 to 29 April 2018 3,690 252
30 April to 6 May 2018 3,458 238
7 to 13 May 2018 3,353 184
14 to 20 May 2018 3,368 208
21 to 27 May 2018 3,577 238
28 May to 3 June 2018 3,027 186
4 to 10 June 2018 3,379 209

Business digital take-up

Practical driving test changes and cancellations online and by telephone

4 to 10 June 201894.2%
Date Click to sort Digital take-up Click to sort
7 to 13 May 2018 94.8%
14 to 20 May 2018 94.2%
21 to 27 May 2018 93.8%
28 May to 3 June 2018 94.2%
4 to 10 June 2018 94.2%
11 to 17 June 2018
Date Click to sort Digital take-up Click to sort
19 to 25 June 2017 92.8%
26 June to 2 July 2017 92.3%
3 to 9 July 2017 92.8%
10 to 16 July 2017 93.7%
17 to 23 July 2017 92.2%
24 to 30 July 2017 93.3%
31 July to 6 August 2017 93.8%
7 to 13 August 2017 90.8%
14 to 20 August 2017 90.2%
21 to 27 August 2017 93.2%
28 August to 3 September 2017 93.3%
4 to 10 September 2017 93%
11 to 17 September 2017 93.7%
18 to 24 September 2017 93.2%
25 September to 1 October 2017 92.5%
2 to 8 October 2017 91.1%
9 to 15 October 2017 93.2%
16 to 22 October 2017 93.1%
23 to 29 October 2017 93.4%
30 October to 5 November 2017 93.1%
6 to 12 November 2017 93.4%
13 to 19 November 2017 93.6%
20 to 26 November 2017 92.8%
27 November to 3 December 2017 86.5%
4 to 10 December 2017 84.4%
11 to 17 December 2017 67.1%
18 to 24 December 2017 84%
25 to 31 December 2017 86%
1 to 7 January 2018 91.7%
8 to 14 January 2018 89.9%
15 to 21 January 2018 85.4%
22 to 28 January 2018 89.6%
29 January to 4 February 2018 91.3%
5 to 11 February 2018 86.9%
12 to 18 February 2018 86.7%
19 to 25 February 2018 92.4%
26 February to 4 March 2018 66.2%
5 to 11 March 2018 70.1%
12 to 18 March 2018 84.3%
19 to 25 March 2018 87.2%
26 March to 1 April 2018 89.6%
2 to 8 April 2018 94.3%
9 to 15 April 2018 94.1%
16 to 22 April 2018 95.3%
23 to 29 April 2018 93.6%
30 April to 6 May 2018 93.6%
7 to 13 May 2018 94.8%
14 to 20 May 2018 94.2%
21 to 27 May 2018 93.8%
28 May to 3 June 2018 94.2%
4 to 10 June 2018 94.2%
11 to 17 June 2018

Public digital service

Performance metrics for the public facing change/cancellation service

User satisfaction

Average score of satisfied responses

11 to 17 June 201889.4%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
7 May 2018 88.7% 18 2 16 86 312
14 May 2018 89% 10 6 24 95 320
21 May 2018 90.4% 10 6 12 93 335
28 May 2018 88.7% 15 5 19 87 318
4 June 2018 88.2% 16 7 15 97 313
11 June 2018 89.4% 13 2 11 108 308
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
19 June 2017 88.8% 18 9 21 114 405
26 June 2017 88.9% 18 5 28 139 446
3 July 2017 89.8% 18 8 18 134 474
10 July 2017 88.2% 21 8 24 138 433
17 July 2017 89.6% 17 9 19 112 433
24 July 2017 89.1% 12 5 27 121 379
31 July 2017 87.7% 14 9 26 107 334
7 August 2017 88.9% 20 3 22 120 407
14 August 2017 89.8% 14 5 21 110 397
21 August 2017 87.9% 21 3 28 114 379
28 August 2017 90.1% 20 7 17 90 432
4 September 2017 90.1% 14 8 22 137 476
11 September 2017 87.5% 23 7 28 129 409
18 September 2017 88% 22 11 29 134 457
25 September 2017 89.7% 23 6 13 119 458
2 October 2017 88.1% 20 7 26 142 423
9 October 2017 89.4% 18 6 14 128 413
16 October 2017 90.4% 12 4 20 108 400
23 October 2017 88.4% 19 5 18 99 345
30 October 2017 88.3% 21 4 14 116 358
6 November 2017 87.6% 18 10 21 118 360
13 November 2017 87.9% 24 6 29 92 393
20 November 2017 88.7% 18 14 22 117 440
27 November 2017 87.6% 19 10 18 110 351
4 December 2017 87.3% 20 15 12 105 349
11 December 2017 85.1% 24 15 19 114 319
18 December 2017 84.7% 21 10 20 103 267
25 December 2017 87.6% 11 3 9 88 209
1 January 2018 88.8% 13 11 17 118 371
8 January 2018 88.8% 18 8 20 127 415
15 January 2018 87.3% 19 10 20 136 369
22 January 2018 89.2% 15 12 16 103 389
29 January 2018 86.1% 29 6 14 111 330
5 February 2018 87.4% 14 11 23 111 328
12 February 2018 86.2% 17 11 21 105 294
19 February 2018 89.9% 11 6 15 131 389
26 February 2018 89.7% 8 5 25 116 361
5 March 2018 88.9% 17 5 20 108 371
12 March 2018 87.8% 20 3 22 111 343
19 March 2018 88.3% 15 6 31 89 350
26 March 2018 89.1% 13 7 9 62 260
2 April 2018 89.6% 9 4 23 78 298
9 April 2018 89.4% 11 8 12 95 314
16 April 2018 89.8% 11 6 12 95 319
23 April 2018 89.4% 8 7 14 102 302
30 April 2018 90.1% 13 4 9 69 285
7 May 2018 88.7% 18 2 16 86 312
14 May 2018 89% 10 6 24 95 320
21 May 2018 90.4% 10 6 12 93 335
28 May 2018 88.7% 15 5 19 87 318
4 June 2018 88.2% 16 7 15 97 313
11 June 2018 89.4% 13 2 11 108 308

Average time to complete a booking change

11 to 17 June 201812m 46s
Date Click to sort Average session time Click to sort
7 to 13 May 2018 12m 16s
14 to 20 May 2018 12m 44s
21 to 27 May 2018 12m 50s
28 May to 3 June 2018 12m 52s
4 to 10 June 2018 12m 43s
11 to 17 June 2018 12m 46s
Date Click to sort Average session time Click to sort
19 to 25 June 2017 13m 16s
26 June to 2 July 2017 13m 21s
3 to 9 July 2017 13m 8s
10 to 16 July 2017 13m 44s
17 to 23 July 2017 14m 50s
24 to 30 July 2017 14m 38s
31 July to 6 August 2017 15m 20s
7 to 13 August 2017 15m 15s
14 to 20 August 2017 15m 31s
21 to 27 August 2017 15m 9s
28 August to 3 September 2017 14m 46s
4 to 10 September 2017 15m 11s
11 to 17 September 2017 14m 57s
18 to 24 September 2017 14m 33s
25 September to 1 October 2017 15m 5s
2 to 8 October 2017 15m 14s
9 to 15 October 2017 15m 29s
16 to 22 October 2017 15m 50s
23 to 29 October 2017 15m 53s
30 October to 5 November 2017 15m 52s
6 to 12 November 2017 15m 51s
13 to 19 November 2017 15m 32s
20 to 26 November 2017 15m 25s
27 November to 3 December 2017 14m 54s
4 to 10 December 2017 14m 35s
11 to 17 December 2017 14m 13s
18 to 24 December 2017 13m 48s
25 to 31 December 2017 13m 31s
1 to 7 January 2018 13m 22s
8 to 14 January 2018 13m 1s
15 to 21 January 2018 12m 54s
22 to 28 January 2018 12m 48s
29 January to 4 February 2018 12m 54s
5 to 11 February 2018 12m 56s
12 to 18 February 2018 12m 57s
19 to 25 February 2018 12m 29s
26 February to 4 March 2018 12m 47s
5 to 11 March 2018 12m 44s
12 to 18 March 2018 12m 30s
19 to 25 March 2018 12m 53s
26 March to 1 April 2018 12m 26s
2 to 8 April 2018 12m 21s
9 to 15 April 2018 12m 41s
16 to 22 April 2018 12m 27s
23 to 29 April 2018 12m 32s
30 April to 6 May 2018 12m 37s
7 to 13 May 2018 12m 16s
14 to 20 May 2018 12m 44s
21 to 27 May 2018 12m 50s
28 May to 3 June 2018 12m 52s
4 to 10 June 2018 12m 43s
11 to 17 June 2018 12m 46s

Average time to complete a booking cancellation

11 to 17 June 20186m 21s
Date Click to sort Average session time Click to sort
7 to 13 May 2018 6m 12s
14 to 20 May 2018 5m 52s
21 to 27 May 2018 6m 18s
28 May to 3 June 2018 6m 2s
4 to 10 June 2018 6m 8s
11 to 17 June 2018 6m 21s
Date Click to sort Average session time Click to sort
19 to 25 June 2017 5m 49s
26 June to 2 July 2017 5m 43s
3 to 9 July 2017 6m 7s
10 to 16 July 2017 6m 14s
17 to 23 July 2017 6m 26s
24 to 30 July 2017 5m 55s
31 July to 6 August 2017 5m 59s
7 to 13 August 2017 6m 16s
14 to 20 August 2017 6m 3s
21 to 27 August 2017 6m 25s
28 August to 3 September 2017 6m 31s
4 to 10 September 2017 6m 8s
11 to 17 September 2017 6m 22s
18 to 24 September 2017 6m 32s
25 September to 1 October 2017 6m 44s
2 to 8 October 2017 6m 27s
9 to 15 October 2017 6m 40s
16 to 22 October 2017 6m 16s
23 to 29 October 2017 7m 39s
30 October to 5 November 2017 6m 53s
6 to 12 November 2017 6m 50s
13 to 19 November 2017 6m 39s
20 to 26 November 2017 7m 10s
27 November to 3 December 2017 6m 48s
4 to 10 December 2017 6m 47s
11 to 17 December 2017 6m 36s
18 to 24 December 2017 6m 28s
25 to 31 December 2017 6m 4s
1 to 7 January 2018 6m 13s
8 to 14 January 2018 6m 2s
15 to 21 January 2018 6m 37s
22 to 28 January 2018 6m 18s
29 January to 4 February 2018 6m 27s
5 to 11 February 2018 6m 60s
12 to 18 February 2018 6m 40s
19 to 25 February 2018 6m 22s
26 February to 4 March 2018 6m 37s
5 to 11 March 2018 6m 26s
12 to 18 March 2018 5m 48s
19 to 25 March 2018 6m 15s
26 March to 1 April 2018 5m 39s
2 to 8 April 2018 6m 8s
9 to 15 April 2018 6m 13s
16 to 22 April 2018 5m 37s
23 to 29 April 2018 5m 40s
30 April to 6 May 2018 6m 1s
7 to 13 May 2018 6m 12s
14 to 20 May 2018 5m 52s
21 to 27 May 2018 6m 18s
28 May to 3 June 2018 6m 2s
4 to 10 June 2018 6m 8s
11 to 17 June 2018 6m 21s

Completion rate

11 to 17 June 20185.1%
Date Click to sort Completion rate Click to sort
7 to 13 May 2018 5.2%
14 to 20 May 2018 5.2%
21 to 27 May 2018 4.7%
28 May to 3 June 2018 4.6%
4 to 10 June 2018 5%
11 to 17 June 2018 5.1%
Date Click to sort Completion rate Click to sort
19 to 25 June 2017 4.9%
26 June to 2 July 2017 5.3%
3 to 9 July 2017 5%
10 to 16 July 2017 4.9%
17 to 23 July 2017 4.3%
24 to 30 July 2017 4.1%
31 July to 6 August 2017 4.1%
7 to 13 August 2017 4.4%
14 to 20 August 2017 4.4%
21 to 27 August 2017 4.1%
28 August to 3 September 2017 4.4%
4 to 10 September 2017 4.9%
11 to 17 September 2017 5.3%
18 to 24 September 2017 5.4%
25 September to 1 October 2017 5%
2 to 8 October 2017 4.4%
9 to 15 October 2017 3.9%
16 to 22 October 2017 4.2%
23 to 29 October 2017 3.2%
30 October to 5 November 2017 3.3%
6 to 12 November 2017 3.4%
13 to 19 November 2017 3.6%
20 to 26 November 2017 4.2%
27 November to 3 December 2017 5.1%
4 to 10 December 2017 6.1%
11 to 17 December 2017 4.8%
18 to 24 December 2017 3.9%
25 to 31 December 2017 3.3%
1 to 7 January 2018 5.4%
8 to 14 January 2018 5.4%
15 to 21 January 2018 4.9%
22 to 28 January 2018 5%
29 January to 4 February 2018 4.3%
5 to 11 February 2018 4.6%
12 to 18 February 2018 5.3%
19 to 25 February 2018 8.3%
26 February to 4 March 2018 6.4%
5 to 11 March 2018 6.5%
12 to 18 March 2018 5.6%
19 to 25 March 2018 6%
26 March to 1 April 2018 4.5%
2 to 8 April 2018 5.4%
9 to 15 April 2018 5.7%
16 to 22 April 2018 5.6%
23 to 29 April 2018 5.2%
30 April to 6 May 2018 4.9%
7 to 13 May 2018 5.2%
14 to 20 May 2018 5.2%
21 to 27 May 2018 4.7%
28 May to 3 June 2018 4.6%
4 to 10 June 2018 5%
11 to 17 June 2018 5.1%

Users at each step

Number of users who completed important steps of the transaction last week

How help was used

Number of occurences of users selecting online help during the booking change or cancellation process

Help usage Click to sort Volume last week Percentage of total help usage Click to sort Change since previous week Click to sort
What is my application reference number? 9,428 46.2% −5%
What is my driving licence number? 6,582 32.3% −6%
What tests not in calendar? 2,406 11.8% −11.4%
What is my theory test pass number? 1,210 5.9% −0.9%
Why cant I find an appointment? 504 2.5% +0.6%
Why are you being charged extra? 214 1% +34.6%
What is my instructors reference number? 33 0.2% −25%
Why does the DVSA need my contact number? 20 0.1% +42.9%
What are special requirements? 6 0% +20%
Why do I need to enter the vehicle length? 0% −100%

Service availability

30 days

Page load time

18 June 20180.37s

Date Click to sort Page load time Click to sort Uptime Click to sort
13 June 2018 401ms 73.3%
14 June 2018 387ms 74%
15 June 2018 377ms 73.6%
16 June 2018 396ms 73.3%
17 June 2018 399ms 74%
18 June 2018 370ms 74%

Uptime

18 June 201874%

Date Click to sort Page load time Click to sort Uptime Click to sort
13 June 2018 401ms 73.3%
14 June 2018 387ms 74%
15 June 2018 377ms 73.6%
16 June 2018 396ms 73.3%
17 June 2018 399ms 74%
18 June 2018 370ms 74%
Date Click to sort Page load time Click to sort Uptime Click to sort
20 May 2018 452ms 73.6%
21 May 2018 424ms 73.6%
22 May 2018 461ms 73.6%
23 May 2018 421ms 73.6%
24 May 2018 454ms 73.6%
25 May 2018 588ms 73.6%
26 May 2018 614ms 73.6%
27 May 2018 636ms 73.6%
28 May 2018 636ms 73.6%
29 May 2018 639ms 73.6%
30 May 2018 578ms 73.6%
31 May 2018 614ms 74%
1 June 2018 579ms 73.3%
2 June 2018 566ms 73.6%
3 June 2018 659ms 74%
4 June 2018 529ms 73.6%
5 June 2018 548ms 73.6%
6 June 2018 543ms 73.6%
7 June 2018 541ms 73.6%
8 June 2018 547ms 73.6%
9 June 2018 521ms 73.3%
10 June 2018 491ms 73.6%
11 June 2018 507ms 74%
12 June 2018 383ms 73.6%
13 June 2018 401ms 73.3%
14 June 2018 387ms 74%
15 June 2018 377ms 73.6%
16 June 2018 396ms 73.3%
17 June 2018 399ms 74%
18 June 2018 370ms 74%

24 hours

Page load time

6:00am, 19 June 20180.46s

Time Click to sort Page load time Click to sort Uptime Click to sort
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 508ms 93.5%
6:00am 456ms 100%

Uptime

6:00am, 19 June 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 508ms 93.5%
6:00am 456ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
7:00am 540ms 100%
8:00am 525ms 100%
9:00am 460ms 100%
10:00am 467ms 100%
11:00am 447ms 100%
12:00pm 464ms 100%
1:00pm 501ms 100%
2:00pm 495ms 100%
3:00pm 490ms 100%
4:00pm 428ms 100%
5:00pm 492ms 100%
6:00pm 501ms 100%
7:00pm 482ms 100%
8:00pm 478ms 100%
9:00pm 472ms 100%
10:00pm 417ms 73.2%
11:00pm 0ms 0%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 508ms 93.5%
6:00am 456ms 100%

Data for changes to the date or test centre for practical driving or riding tests.

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