Dashboard Practical driving test: changes to bookings

This dashboard shows information about how the Practical driving test: changes to bookings service is currently performing.

Transactions per year

1.57m

July 2016 to June 2017

+1.15% Apr 2016 to Mar 2017

Total cost

£846k

July 2016 to June 2017

+1.15% Apr 2016 to Mar 2017

Cost per transaction

£0.54

July 2016 to June 2017

0% Apr 2016 to Mar 2017

Public changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort	Online Click to sort	Telephone Click to sort
30 April to 6 May 2018	21,785	677
7 to 13 May 2018	22,475	655
14 to 20 May 2018	22,684	850
21 to 27 May 2018	21,645	744
28 May to 3 June 2018	20,885	571
4 to 10 June 2018	22,929	730

Date Click to sort	Online Click to sort	Telephone Click to sort
12 to 18 June 2017	22,391	711
19 to 25 June 2017	23,083	764
26 June to 2 July 2017	24,816	760
3 to 9 July 2017	24,041	647
10 to 16 July 2017	24,175	763
17 to 23 July 2017	22,749	697
24 to 30 July 2017	21,798	670
31 July to 6 August 2017	22,146	682
7 to 13 August 2017	24,339	624
14 to 20 August 2017	23,397	607
21 to 27 August 2017	22,052	726
28 August to 3 September 2017	22,782	696
4 to 10 September 2017	25,823	716
11 to 17 September 2017	25,721	731
18 to 24 September 2017	27,002	1,062
25 September to 1 October 2017	25,327	870
2 to 8 October 2017	25,442	648
9 to 15 October 2017	24,435	916
16 to 22 October 2017	26,522	879
23 to 29 October 2017	21,252	766
30 October to 5 November 2017	24,178	743
6 to 12 November 2017	23,873	954
13 to 19 November 2017	26,349	836
20 to 26 November 2017	28,555	794
27 November to 3 December 2017	25,169	622
4 to 10 December 2017	23,468	939
11 to 17 December 2017	19,729	747
18 to 24 December 2017	20,242	1,335
25 to 31 December 2017	14,927	394
1 to 7 January 2018	24,169	799
8 to 14 January 2018	25,356	1,060
15 to 21 January 2018	23,987	764
22 to 28 January 2018	23,008	1,137
29 January to 4 February 2018	21,728	791
5 to 11 February 2018	20,683	780
12 to 18 February 2018	21,355	781
19 to 25 February 2018	26,501	823
26 February to 4 March 2018	25,784	-169
5 to 11 March 2018	28,380	4,958
12 to 18 March 2018	25,426	1,870
19 to 25 March 2018	26,063	1,048
26 March to 1 April 2018	18,805	692
2 to 8 April 2018	21,093	796
9 to 15 April 2018	22,754	956
16 to 22 April 2018	23,709	850
23 to 29 April 2018	23,198	952
30 April to 6 May 2018	21,785	677
7 to 13 May 2018	22,475	655
14 to 20 May 2018	22,684	850
21 to 27 May 2018	21,645	744
28 May to 3 June 2018	20,885	571
4 to 10 June 2018	22,929	730

Digital take-up

4 to 10 June 201896.9%

Date Click to sort	Completion percentage Click to sort
30 April to 6 May 2018	97%
7 to 13 May 2018	97.2%
14 to 20 May 2018	96.4%
21 to 27 May 2018	96.7%
28 May to 3 June 2018	97.3%
4 to 10 June 2018	96.9%

Date Click to sort	Completion percentage Click to sort
25 February to 3 March 2013	96.4%
4 to 10 March 2013	92.5%
11 to 17 March 2013	92.6%
18 to 24 March 2013	93.8%
25 to 31 March 2013	93.4%
1 to 7 April 2013	91.2%
8 to 14 April 2013	93.5%
15 to 21 April 2013	92.9%
22 to 28 April 2013	93.4%
29 April to 5 May 2013	94.3%
6 to 12 May 2013	94.4%
13 to 19 May 2013	93.9%
20 to 26 May 2013	94%
27 May to 2 June 2013	95.1%
3 to 9 June 2013	94.2%
10 to 16 June 2013	94.2%
17 to 23 June 2013	94.8%
24 to 30 June 2013	94.1%
1 to 7 July 2013	94.3%
8 to 14 July 2013	94.1%
15 to 21 July 2013	94.8%
22 to 28 July 2013	94.6%
29 July to 4 August 2013	95.4%
5 to 11 August 2013	94.7%
12 to 18 August 2013	95.2%
19 to 25 August 2013	94.9%
26 August to 1 September 2013	96.2%
2 to 8 September 2013	95.3%
9 to 15 September 2013	95.6%
16 to 22 September 2013	96.1%
23 to 29 September 2013	95.8%
30 September to 6 October 2013	95.8%
7 to 13 October 2013	96.2%
14 to 20 October 2013	96.2%
21 to 27 October 2013	95.8%
28 October to 3 November 2013	96.9%
4 to 10 November 2013	96.7%
11 to 17 November 2013	96.2%
18 to 24 November 2013	96.4%
25 November to 1 December 2013	95.6%
2 to 8 December 2013	96.6%
9 to 15 December 2013	95.9%
16 to 22 December 2013	95%
23 to 29 December 2013	98.7%
30 December 2013 to 5 January 2014	96.5%
6 to 12 January 2014	96%
13 to 19 January 2014	94.7%
20 to 26 January 2014	95.6%
27 January to 2 February 2014	96%
3 to 9 February 2014	96.3%
10 to 16 February 2014	96.5%
17 to 23 February 2014	96%
24 February to 2 March 2014	95.9%
3 to 9 March 2014	96.6%
10 to 16 March 2014	96.1%
17 to 23 March 2014	96%
24 to 30 March 2014	95.9%
31 March to 6 April 2014	96.8%
7 to 13 April 2014	96.5%
14 to 20 April 2014	96.1%
21 to 27 April 2014	96.6%
28 April to 4 May 2014	96.6%
5 to 11 May 2014	97%
12 to 18 May 2014	96.2%
19 to 25 May 2014	96.2%
26 May to 1 June 2014	97%
2 to 8 June 2014	97%
9 to 15 June 2014	97.1%
16 to 22 June 2014	96.2%
23 to 29 June 2014	96.4%
30 June to 6 July 2014	96.7%
7 to 13 July 2014	97.6%
14 to 20 July 2014	96.7%
21 to 27 July 2014	96.8%
28 July to 3 August 2014	96.9%
4 to 10 August 2014	96.5%
11 to 17 August 2014	97.3%
18 to 24 August 2014	96.9%
25 to 31 August 2014	97.9%
1 to 7 September 2014	97.6%
8 to 14 September 2014	98.1%
15 to 21 September 2014	97.3%
22 to 28 September 2014	97.4%
29 September to 5 October 2014	97.7%
6 to 12 October 2014	97.7%
13 to 19 October 2014	97.9%
20 to 26 October 2014	97.9%
27 October to 2 November 2014	97.3%
3 to 9 November 2014	97.4%
10 to 16 November 2014	97%
17 to 23 November 2014	96.8%
24 to 30 November 2014	97%
1 to 7 December 2014	97.3%
8 to 14 December 2014	97.1%
15 to 21 December 2014	95.8%
22 to 28 December 2014	95.6%
29 December 2014 to 4 January 2015	98.2%
5 to 11 January 2015	96.6%
12 to 18 January 2015	97.2%
19 to 25 January 2015	96%
26 January to 1 February 2015	97.7%
2 to 8 February 2015	96.1%
9 to 15 February 2015	96.7%
16 to 22 February 2015	96.6%
23 February to 1 March 2015	97.1%
2 to 8 March 2015	97.4%
9 to 15 March 2015	97.2%
16 to 22 March 2015	97.1%
23 to 29 March 2015	97.2%
30 March to 5 April 2015	98.4%
6 to 12 April 2015	97.9%
13 to 19 April 2015	97.2%
20 to 26 April 2015	97.1%
27 April to 3 May 2015	96.8%
4 to 10 May 2015	97.8%
11 to 17 May 2015	97.1%
18 to 24 May 2015	97.1%
25 to 31 May 2015	97.8%
1 to 7 June 2015	97.2%
8 to 14 June 2015	96.9%
15 to 21 June 2015	97.2%
22 to 28 June 2015	96.9%
29 June to 5 July 2015	96.4%
6 to 12 July 2015	96.6%
13 to 19 July 2015	95.9%
20 to 26 July 2015	96.5%
27 July to 2 August 2015	96.6%
3 to 9 August 2015	96.3%
10 to 16 August 2015	97.2%
17 to 23 August 2015	96.8%
24 to 30 August 2015	96.9%
31 August to 6 September 2015	97.4%
7 to 13 September 2015	96.3%
14 to 20 September 2015	96.6%
21 to 27 September 2015	96.9%
28 September to 4 October 2015	96.7%
5 to 11 October 2015	97%
12 to 18 October 2015	96.6%
19 to 25 October 2015	97.1%
26 October to 1 November 2015	97%
2 to 8 November 2015	97.4%
16 to 22 November 2015	99.4%
23 to 29 November 2015	94.2%
30 November to 6 December 2015	96.9%
7 to 13 December 2015	96.4%
14 to 20 December 2015	96.2%
21 to 27 December 2015	96.2%
28 December 2015 to 3 January 2016	98%
4 to 10 January 2016	96.9%
11 to 17 January 2016	96.9%
18 to 24 January 2016	96.7%
25 to 31 January 2016	97.1%
1 to 7 February 2016	97%
8 to 14 February 2016	96.5%
15 to 21 February 2016	96.5%
22 to 28 February 2016	97.2%
7 to 13 March 2016	97.3%
14 to 20 March 2016	96.1%
21 to 27 March 2016	97%
28 March to 3 April 2016	96.7%
4 to 10 April 2016	96.6%
11 to 17 April 2016	96.8%
18 to 24 April 2016	96.9%
25 April to 1 May 2016	97.1%
2 to 8 May 2016	97.2%
9 to 15 May 2016	96.4%
16 to 22 May 2016	96.8%
23 to 29 May 2016	95.8%
30 May to 5 June 2016	96.6%
6 to 12 June 2016	96.1%
13 to 19 June 2016	96.3%
20 to 26 June 2016	96.2%
27 June to 3 July 2016	96.3%
4 to 10 July 2016	96.3%
11 to 17 July 2016	96.2%
18 to 24 July 2016	96.2%
25 to 31 July 2016	97%
1 to 7 August 2016	96.3%
8 to 14 August 2016	96.9%
22 to 28 August 2016	96.6%
29 August to 4 September 2016	98%
5 to 11 September 2016	96.6%
12 to 18 September 2016	97.2%
19 to 25 September 2016	97.2%
26 September to 2 October 2016	96.2%
3 to 9 October 2016	97%
10 to 16 October 2016	97%
17 to 23 October 2016	96.9%
24 to 30 October 2016	97%
31 October to 6 November 2016	97.5%
7 to 13 November 2016	96.9%
14 to 20 November 2016	96.9%
21 to 27 November 2016	97.1%
28 November to 4 December 2016	96.8%
5 to 11 December 2016	96.9%
12 to 18 December 2016	96.7%
19 to 25 December 2016	96.6%
26 December 2016 to 1 January 2017	98.1%
2 to 8 January 2017	96.7%
9 to 15 January 2017	95.9%
16 to 22 January 2017	96.6%
23 to 29 January 2017	96.5%
30 January to 5 February 2017	96.6%
6 to 12 February 2017	96.2%
13 to 19 February 2017	96.6%
20 to 26 February 2017	97.4%
27 February to 5 March 2017	96.4%
6 to 12 March 2017	96.1%
13 to 19 March 2017	96%
20 to 26 March 2017	96.8%
27 March to 2 April 2017	97.3%
3 to 9 April 2017	97.1%
10 to 16 April 2017	97.5%
17 to 23 April 2017	97.6%
24 to 30 April 2017	96.9%
1 to 7 May 2017	97%
8 to 14 May 2017	97%
15 to 21 May 2017	97.3%
22 to 28 May 2017	96.8%
29 May to 4 June 2017	97.3%
5 to 11 June 2017	96.7%
12 to 18 June 2017	96.9%
19 to 25 June 2017	96.8%
26 June to 2 July 2017	97%
3 to 9 July 2017	97.4%
10 to 16 July 2017	96.9%
17 to 23 July 2017	97%
24 to 30 July 2017	97%
31 July to 6 August 2017	97%
7 to 13 August 2017	97.5%
14 to 20 August 2017	97.5%
21 to 27 August 2017	96.8%
28 August to 3 September 2017	97%
4 to 10 September 2017	97.3%
11 to 17 September 2017	97.2%
18 to 24 September 2017	96.2%
25 September to 1 October 2017	96.7%
2 to 8 October 2017	97.5%
16 to 22 October 2017	96.8%
23 to 29 October 2017	96.5%
30 October to 5 November 2017	97%
6 to 12 November 2017	96.2%
13 to 19 November 2017	96.9%
20 to 26 November 2017	97.3%
27 November to 3 December 2017	97.6%
4 to 10 December 2017	96.2%
11 to 17 December 2017	96.4%
18 to 24 December 2017	93.8%
25 to 31 December 2017	97.4%
1 to 7 January 2018	96.8%
8 to 14 January 2018	96%
15 to 21 January 2018	96.9%
22 to 28 January 2018	95.3%
29 January to 4 February 2018	96.5%
5 to 11 February 2018	96.4%
12 to 18 February 2018	96.5%
19 to 25 February 2018	97%
26 February to 4 March 2018	100.7%
5 to 11 March 2018	85.1%
12 to 18 March 2018	93.1%
19 to 25 March 2018	96.1%
26 March to 1 April 2018	96.5%
2 to 8 April 2018	96.4%
9 to 15 April 2018	96%
16 to 22 April 2018	96.5%
23 to 29 April 2018	96.1%
30 April to 6 May 2018	97%
7 to 13 May 2018	97.2%
14 to 20 May 2018	96.4%
21 to 27 May 2018	96.7%
28 May to 3 June 2018	97.3%
4 to 10 June 2018	96.9%

Business changes/cancellations breakdown

Practical driving test changes and cancellations online and by telephone

Date Click to sort	Online Click to sort	Telephone Click to sort
30 April to 6 May 2018	3,458	238
7 to 13 May 2018	3,353	184
14 to 20 May 2018	3,368	208
21 to 27 May 2018	3,577	238
28 May to 3 June 2018	3,027	186
4 to 10 June 2018	3,379	209

Date Click to sort	Online Click to sort	Telephone Click to sort
12 to 18 June 2017	3,362	293
19 to 25 June 2017	3,331	258
26 June to 2 July 2017	3,457	288
3 to 9 July 2017	3,635	284
10 to 16 July 2017	3,654	247
17 to 23 July 2017	3,696	312
24 to 30 July 2017	3,426	246
31 July to 6 August 2017	3,488	232
7 to 13 August 2017	3,434	348
14 to 20 August 2017	3,260	353
21 to 27 August 2017	3,318	241
28 August to 3 September 2017	3,344	241
4 to 10 September 2017	3,786	284
11 to 17 September 2017	3,605	244
18 to 24 September 2017	3,858	283
25 September to 1 October 2017	3,810	309
2 to 8 October 2017	3,576	351
9 to 15 October 2017	3,610	263
16 to 22 October 2017	3,544	262
23 to 29 October 2017	3,423	243
30 October to 5 November 2017	3,626	270
6 to 12 November 2017	3,697	263
13 to 19 November 2017	3,512	240
20 to 26 November 2017	3,792	296
27 November to 3 December 2017	3,832	599
4 to 10 December 2017	4,147	766
11 to 17 December 2017	3,499	1,716
18 to 24 December 2017	3,474	662
25 to 31 December 2017	1,986	323
1 to 7 January 2018	3,530	320
8 to 14 January 2018	3,930	442
15 to 21 January 2018	3,633	621
22 to 28 January 2018	3,930	454
29 January to 4 February 2018	3,381	323
5 to 11 February 2018	3,289	496
12 to 18 February 2018	3,596	550
19 to 25 February 2018	3,853	315
26 February to 4 March 2018	4,085	2,083
5 to 11 March 2018	4,331	1,843
12 to 18 March 2018	3,774	705
19 to 25 March 2018	3,928	575
26 March to 1 April 2018	3,190	369
2 to 8 April 2018	3,463	209
9 to 15 April 2018	3,663	228
16 to 22 April 2018	3,544	174
23 to 29 April 2018	3,690	252
30 April to 6 May 2018	3,458	238
7 to 13 May 2018	3,353	184
14 to 20 May 2018	3,368	208
21 to 27 May 2018	3,577	238
28 May to 3 June 2018	3,027	186
4 to 10 June 2018	3,379	209

Business digital take-up

Practical driving test changes and cancellations online and by telephone

4 to 10 June 201894.2%

Date Click to sort	Digital take-up Click to sort
7 to 13 May 2018	94.8%
14 to 20 May 2018	94.2%
21 to 27 May 2018	93.8%
28 May to 3 June 2018	94.2%
4 to 10 June 2018	94.2%
11 to 17 June 2018	—

Date Click to sort	Digital take-up Click to sort
19 to 25 June 2017	92.8%
26 June to 2 July 2017	92.3%
3 to 9 July 2017	92.8%
10 to 16 July 2017	93.7%
17 to 23 July 2017	92.2%
24 to 30 July 2017	93.3%
31 July to 6 August 2017	93.8%
7 to 13 August 2017	90.8%
14 to 20 August 2017	90.2%
21 to 27 August 2017	93.2%
28 August to 3 September 2017	93.3%
4 to 10 September 2017	93%
11 to 17 September 2017	93.7%
18 to 24 September 2017	93.2%
25 September to 1 October 2017	92.5%
2 to 8 October 2017	91.1%
9 to 15 October 2017	93.2%
16 to 22 October 2017	93.1%
23 to 29 October 2017	93.4%
30 October to 5 November 2017	93.1%
6 to 12 November 2017	93.4%
13 to 19 November 2017	93.6%
20 to 26 November 2017	92.8%
27 November to 3 December 2017	86.5%
4 to 10 December 2017	84.4%
11 to 17 December 2017	67.1%
18 to 24 December 2017	84%
25 to 31 December 2017	86%
1 to 7 January 2018	91.7%
8 to 14 January 2018	89.9%
15 to 21 January 2018	85.4%
22 to 28 January 2018	89.6%
29 January to 4 February 2018	91.3%
5 to 11 February 2018	86.9%
12 to 18 February 2018	86.7%
19 to 25 February 2018	92.4%
26 February to 4 March 2018	66.2%
5 to 11 March 2018	70.1%
12 to 18 March 2018	84.3%
19 to 25 March 2018	87.2%
26 March to 1 April 2018	89.6%
2 to 8 April 2018	94.3%
9 to 15 April 2018	94.1%
16 to 22 April 2018	95.3%
23 to 29 April 2018	93.6%
30 April to 6 May 2018	93.6%
7 to 13 May 2018	94.8%
14 to 20 May 2018	94.2%
21 to 27 May 2018	93.8%
28 May to 3 June 2018	94.2%
4 to 10 June 2018	94.2%
11 to 17 June 2018	—

Public digital service

Performance metrics for the public facing change/cancellation service

User satisfaction

Average score of satisfied responses

11 to 17 June 201889.4%

Date Click to sort	User satisfaction Click to sort	Very dissatisfied Click to sort	Dissatisfied Click to sort	Neither satisfied or dissatisfied Click to sort	Satisfied Click to sort	Very satisfied Click to sort
7 May 2018	88.7%	18	2	16	86	312
14 May 2018	89%	10	6	24	95	320
21 May 2018	90.4%	10	6	12	93	335
28 May 2018	88.7%	15	5	19	87	318
4 June 2018	88.2%	16	7	15	97	313
11 June 2018	89.4%	13	2	11	108	308

Date Click to sort	User satisfaction Click to sort	Very dissatisfied Click to sort	Dissatisfied Click to sort	Neither satisfied or dissatisfied Click to sort	Satisfied Click to sort	Very satisfied Click to sort
19 June 2017	88.8%	18	9	21	114	405
26 June 2017	88.9%	18	5	28	139	446
3 July 2017	89.8%	18	8	18	134	474
10 July 2017	88.2%	21	8	24	138	433
17 July 2017	89.6%	17	9	19	112	433
24 July 2017	89.1%	12	5	27	121	379
31 July 2017	87.7%	14	9	26	107	334
7 August 2017	88.9%	20	3	22	120	407
14 August 2017	89.8%	14	5	21	110	397
21 August 2017	87.9%	21	3	28	114	379
28 August 2017	90.1%	20	7	17	90	432
4 September 2017	90.1%	14	8	22	137	476
11 September 2017	87.5%	23	7	28	129	409
18 September 2017	88%	22	11	29	134	457
25 September 2017	89.7%	23	6	13	119	458
2 October 2017	88.1%	20	7	26	142	423
9 October 2017	89.4%	18	6	14	128	413
16 October 2017	90.4%	12	4	20	108	400
23 October 2017	88.4%	19	5	18	99	345
30 October 2017	88.3%	21	4	14	116	358
6 November 2017	87.6%	18	10	21	118	360
13 November 2017	87.9%	24	6	29	92	393
20 November 2017	88.7%	18	14	22	117	440
27 November 2017	87.6%	19	10	18	110	351
4 December 2017	87.3%	20	15	12	105	349
11 December 2017	85.1%	24	15	19	114	319
18 December 2017	84.7%	21	10	20	103	267
25 December 2017	87.6%	11	3	9	88	209
1 January 2018	88.8%	13	11	17	118	371
8 January 2018	88.8%	18	8	20	127	415
15 January 2018	87.3%	19	10	20	136	369
22 January 2018	89.2%	15	12	16	103	389
29 January 2018	86.1%	29	6	14	111	330
5 February 2018	87.4%	14	11	23	111	328
12 February 2018	86.2%	17	11	21	105	294
19 February 2018	89.9%	11	6	15	131	389
26 February 2018	89.7%	8	5	25	116	361
5 March 2018	88.9%	17	5	20	108	371
12 March 2018	87.8%	20	3	22	111	343
19 March 2018	88.3%	15	6	31	89	350
26 March 2018	89.1%	13	7	9	62	260
2 April 2018	89.6%	9	4	23	78	298
9 April 2018	89.4%	11	8	12	95	314
16 April 2018	89.8%	11	6	12	95	319
23 April 2018	89.4%	8	7	14	102	302
30 April 2018	90.1%	13	4	9	69	285
7 May 2018	88.7%	18	2	16	86	312
14 May 2018	89%	10	6	24	95	320
21 May 2018	90.4%	10	6	12	93	335
28 May 2018	88.7%	15	5	19	87	318
4 June 2018	88.2%	16	7	15	97	313
11 June 2018	89.4%	13	2	11	108	308

Average time to complete a booking change

11 to 17 June 201812m 46s

Date Click to sort	Average session time Click to sort
7 to 13 May 2018	12m 16s
14 to 20 May 2018	12m 44s
21 to 27 May 2018	12m 50s
28 May to 3 June 2018	12m 52s
4 to 10 June 2018	12m 43s
11 to 17 June 2018	12m 46s

Date Click to sort	Average session time Click to sort
19 to 25 June 2017	13m 16s
26 June to 2 July 2017	13m 21s
3 to 9 July 2017	13m 8s
10 to 16 July 2017	13m 44s
17 to 23 July 2017	14m 50s
24 to 30 July 2017	14m 38s
31 July to 6 August 2017	15m 20s
7 to 13 August 2017	15m 15s
14 to 20 August 2017	15m 31s
21 to 27 August 2017	15m 9s
28 August to 3 September 2017	14m 46s
4 to 10 September 2017	15m 11s
11 to 17 September 2017	14m 57s
18 to 24 September 2017	14m 33s
25 September to 1 October 2017	15m 5s
2 to 8 October 2017	15m 14s
9 to 15 October 2017	15m 29s
16 to 22 October 2017	15m 50s
23 to 29 October 2017	15m 53s
30 October to 5 November 2017	15m 52s
6 to 12 November 2017	15m 51s
13 to 19 November 2017	15m 32s
20 to 26 November 2017	15m 25s
27 November to 3 December 2017	14m 54s
4 to 10 December 2017	14m 35s
11 to 17 December 2017	14m 13s
18 to 24 December 2017	13m 48s
25 to 31 December 2017	13m 31s
1 to 7 January 2018	13m 22s
8 to 14 January 2018	13m 1s
15 to 21 January 2018	12m 54s
22 to 28 January 2018	12m 48s
29 January to 4 February 2018	12m 54s
5 to 11 February 2018	12m 56s
12 to 18 February 2018	12m 57s
19 to 25 February 2018	12m 29s
26 February to 4 March 2018	12m 47s
5 to 11 March 2018	12m 44s
12 to 18 March 2018	12m 30s
19 to 25 March 2018	12m 53s
26 March to 1 April 2018	12m 26s
2 to 8 April 2018	12m 21s
9 to 15 April 2018	12m 41s
16 to 22 April 2018	12m 27s
23 to 29 April 2018	12m 32s
30 April to 6 May 2018	12m 37s
7 to 13 May 2018	12m 16s
14 to 20 May 2018	12m 44s
21 to 27 May 2018	12m 50s
28 May to 3 June 2018	12m 52s
4 to 10 June 2018	12m 43s
11 to 17 June 2018	12m 46s

Average time to complete a booking cancellation

11 to 17 June 20186m 21s

Date Click to sort	Average session time Click to sort
7 to 13 May 2018	6m 12s
14 to 20 May 2018	5m 52s
21 to 27 May 2018	6m 18s
28 May to 3 June 2018	6m 2s
4 to 10 June 2018	6m 8s
11 to 17 June 2018	6m 21s

Date Click to sort	Average session time Click to sort
19 to 25 June 2017	5m 49s
26 June to 2 July 2017	5m 43s
3 to 9 July 2017	6m 7s
10 to 16 July 2017	6m 14s
17 to 23 July 2017	6m 26s
24 to 30 July 2017	5m 55s
31 July to 6 August 2017	5m 59s
7 to 13 August 2017	6m 16s
14 to 20 August 2017	6m 3s
21 to 27 August 2017	6m 25s
28 August to 3 September 2017	6m 31s
4 to 10 September 2017	6m 8s
11 to 17 September 2017	6m 22s
18 to 24 September 2017	6m 32s
25 September to 1 October 2017	6m 44s
2 to 8 October 2017	6m 27s
9 to 15 October 2017	6m 40s
16 to 22 October 2017	6m 16s
23 to 29 October 2017	7m 39s
30 October to 5 November 2017	6m 53s
6 to 12 November 2017	6m 50s
13 to 19 November 2017	6m 39s
20 to 26 November 2017	7m 10s
27 November to 3 December 2017	6m 48s
4 to 10 December 2017	6m 47s
11 to 17 December 2017	6m 36s
18 to 24 December 2017	6m 28s
25 to 31 December 2017	6m 4s
1 to 7 January 2018	6m 13s
8 to 14 January 2018	6m 2s
15 to 21 January 2018	6m 37s
22 to 28 January 2018	6m 18s
29 January to 4 February 2018	6m 27s
5 to 11 February 2018	6m 60s
12 to 18 February 2018	6m 40s
19 to 25 February 2018	6m 22s
26 February to 4 March 2018	6m 37s
5 to 11 March 2018	6m 26s
12 to 18 March 2018	5m 48s
19 to 25 March 2018	6m 15s
26 March to 1 April 2018	5m 39s
2 to 8 April 2018	6m 8s
9 to 15 April 2018	6m 13s
16 to 22 April 2018	5m 37s
23 to 29 April 2018	5m 40s
30 April to 6 May 2018	6m 1s
7 to 13 May 2018	6m 12s
14 to 20 May 2018	5m 52s
21 to 27 May 2018	6m 18s
28 May to 3 June 2018	6m 2s
4 to 10 June 2018	6m 8s
11 to 17 June 2018	6m 21s

Completion rate

11 to 17 June 20185.1%

Date Click to sort	Completion rate Click to sort
7 to 13 May 2018	5.2%
14 to 20 May 2018	5.2%
21 to 27 May 2018	4.7%
28 May to 3 June 2018	4.6%
4 to 10 June 2018	5%
11 to 17 June 2018	5.1%

Date Click to sort	Completion rate Click to sort
19 to 25 June 2017	4.9%
26 June to 2 July 2017	5.3%
3 to 9 July 2017	5%
10 to 16 July 2017	4.9%
17 to 23 July 2017	4.3%
24 to 30 July 2017	4.1%
31 July to 6 August 2017	4.1%
7 to 13 August 2017	4.4%
14 to 20 August 2017	4.4%
21 to 27 August 2017	4.1%
28 August to 3 September 2017	4.4%
4 to 10 September 2017	4.9%
11 to 17 September 2017	5.3%
18 to 24 September 2017	5.4%
25 September to 1 October 2017	5%
2 to 8 October 2017	4.4%
9 to 15 October 2017	3.9%
16 to 22 October 2017	4.2%
23 to 29 October 2017	3.2%
30 October to 5 November 2017	3.3%
6 to 12 November 2017	3.4%
13 to 19 November 2017	3.6%
20 to 26 November 2017	4.2%
27 November to 3 December 2017	5.1%
4 to 10 December 2017	6.1%
11 to 17 December 2017	4.8%
18 to 24 December 2017	3.9%
25 to 31 December 2017	3.3%
1 to 7 January 2018	5.4%
8 to 14 January 2018	5.4%
15 to 21 January 2018	4.9%
22 to 28 January 2018	5%
29 January to 4 February 2018	4.3%
5 to 11 February 2018	4.6%
12 to 18 February 2018	5.3%
19 to 25 February 2018	8.3%
26 February to 4 March 2018	6.4%
5 to 11 March 2018	6.5%
12 to 18 March 2018	5.6%
19 to 25 March 2018	6%
26 March to 1 April 2018	4.5%
2 to 8 April 2018	5.4%
9 to 15 April 2018	5.7%
16 to 22 April 2018	5.6%
23 to 29 April 2018	5.2%
30 April to 6 May 2018	4.9%
7 to 13 May 2018	5.2%
14 to 20 May 2018	5.2%
21 to 27 May 2018	4.7%
28 May to 3 June 2018	4.6%
4 to 10 June 2018	5%
11 to 17 June 2018	5.1%

Users at each step

Number of users who completed important steps of the transaction last week

Access your booking Click to sort	Change booking Click to sort	Choose test centre Click to sort	Choose date and time Click to sort	Enter your details Click to sort	Enter payment details Click to sort	Confirm changes Click to sort	Confirm cancellation Click to sort	Your test fee will be refunded Click to sort	You went away and came back again Click to sort
697,022	623,501	231,674	404,428	1,174	2,736	35,893	1,447	1,241	25,791

How help was used

Number of occurences of users selecting online help during the booking change or cancellation process

Help usage Click to sort	Volume last week	Percentage of total help usage Click to sort	Change since previous week Click to sort
What is my application reference number?	9,428	46.2%	−5%
What is my driving licence number?	6,582	32.3%	−6%
What tests not in calendar?	2,406	11.8%	−11.4%
What is my theory test pass number?	1,210	5.9%	−0.9%
Why cant I find an appointment?	504	2.5%	+0.6%
Why are you being charged extra?	214	1%	+34.6%
What is my instructors reference number?	33	0.2%	−25%
Why does the DVSA need my contact number?	20	0.1%	+42.9%
What are special requirements?	6	0%	+20%
Why do I need to enter the vehicle length?	—	0%	−100%

Service availability

30 days

Page load time

18 June 20180.37s

Date Click to sort	Page load time Click to sort	Uptime Click to sort
13 June 2018	401ms	73.3%
14 June 2018	387ms	74%
15 June 2018	377ms	73.6%
16 June 2018	396ms	73.3%
17 June 2018	399ms	74%
18 June 2018	370ms	74%

Uptime

18 June 201874%

Date Click to sort	Page load time Click to sort	Uptime Click to sort
13 June 2018	401ms	73.3%
14 June 2018	387ms	74%
15 June 2018	377ms	73.6%
16 June 2018	396ms	73.3%
17 June 2018	399ms	74%
18 June 2018	370ms	74%

Date Click to sort	Page load time Click to sort	Uptime Click to sort
20 May 2018	452ms	73.6%
21 May 2018	424ms	73.6%
22 May 2018	461ms	73.6%
23 May 2018	421ms	73.6%
24 May 2018	454ms	73.6%
25 May 2018	588ms	73.6%
26 May 2018	614ms	73.6%
27 May 2018	636ms	73.6%
28 May 2018	636ms	73.6%
29 May 2018	639ms	73.6%
30 May 2018	578ms	73.6%
31 May 2018	614ms	74%
1 June 2018	579ms	73.3%
2 June 2018	566ms	73.6%
3 June 2018	659ms	74%
4 June 2018	529ms	73.6%
5 June 2018	548ms	73.6%
6 June 2018	543ms	73.6%
7 June 2018	541ms	73.6%
8 June 2018	547ms	73.6%
9 June 2018	521ms	73.3%
10 June 2018	491ms	73.6%
11 June 2018	507ms	74%
12 June 2018	383ms	73.6%
13 June 2018	401ms	73.3%
14 June 2018	387ms	74%
15 June 2018	377ms	73.6%
16 June 2018	396ms	73.3%
17 June 2018	399ms	74%
18 June 2018	370ms	74%

24 hours

Page load time

6:00am, 19 June 20180.46s

Time Click to sort	Page load time Click to sort	Uptime Click to sort
1:00am	0ms	0%
2:00am	0ms	0%
3:00am	0ms	0%
4:00am	0ms	0%
5:00am	508ms	93.5%
6:00am	456ms	100%

Uptime

6:00am, 19 June 2018100%

Time Click to sort	Page load time Click to sort	Uptime Click to sort
1:00am	0ms	0%
2:00am	0ms	0%
3:00am	0ms	0%
4:00am	0ms	0%
5:00am	508ms	93.5%
6:00am	456ms	100%

Time Click to sort	Page load time Click to sort	Uptime Click to sort
7:00am	540ms	100%
8:00am	525ms	100%
9:00am	460ms	100%
10:00am	467ms	100%
11:00am	447ms	100%
12:00pm	464ms	100%
1:00pm	501ms	100%
2:00pm	495ms	100%
3:00pm	490ms	100%
4:00pm	428ms	100%
5:00pm	492ms	100%
6:00pm	501ms	100%
7:00pm	482ms	100%
8:00pm	478ms	100%
9:00pm	472ms	100%
10:00pm	417ms	73.2%
11:00pm	0ms	0%
12:00am	0ms	0%
1:00am	0ms	0%
2:00am	0ms	0%
3:00am	0ms	0%
4:00am	0ms	0%
5:00am	508ms	93.5%
6:00am	456ms	100%

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