Dashboard Carer's Allowance: new claims

This dashboard shows information about how the Carer's Allowance: new claims service is currently performing.

Transactions per year

298k

Jan to Dec 2015

−0.02% Oct 2014 to Sep 2015

Cost per year

no data

Jan to Dec 2015

Cost per transaction

no data

Jan to Dec 2015

Live service usage

Number of users currently on the service

4

users online now

Time Click to sort Number of unique visitors Click to sort
12:00am 7
12:08am 11
12:10am 11
12:15am 5
12:20am 4
12:25am 3
12:30am 4
12:35am 6
12:40am 3
12:45am 6
12:50am 3
12:55am 6
1:00am 2
1:05am 3
1:10am 2
1:15am 4
1:20am 2
1:25am 4
1:30am 4
1:35am 3
1:40am 4
1:45am 1
1:50am 1
1:55am 1
2:00am 2
2:05am 0
2:10am 2
2:15am 1
2:20am 2
2:25am 2
2:30am 3
2:35am 1
2:40am 2
2:50am 2
2:55am 1
3:00am 1
3:05am 1
3:10am 2
3:20am 1
3:25am 1
3:30am 1
3:35am 1
3:40am 0
3:45am 1
3:50am 1
3:55am 0
4:00am 1
4:05am 0
4:10am 0
4:15am 0
4:20am 1
4:25am 0
4:30am 1
4:35am 1
4:40am 0
4:45am 0
4:50am 0
4:55am 0
5:00am 0
5:05am 1
5:10am 1
5:15am 1
5:20am 1
5:25am 0
5:30am 0
5:35am 0
5:40am 0
5:45am 2
5:50am 1
5:55am 0
6:00am 1
6:05am 0
6:10am 2
6:15am 3
6:20am 2
6:25am 1
6:30am 2
6:35am 2
6:40am 2
6:45am 4
6:50am 1
6:55am 2
7:00am 1
7:05am 2
7:10am 1
7:15am 2
7:20am 2
7:25am 4
7:30am 3
7:35am 1
7:40am 3
7:45am 7
7:50am 9
7:55am 6
8:00am 6
8:05am 6
8:10am 3
8:15am 2
8:20am 3
8:25am 6
8:30am 7
8:35am 4
8:40am 6
8:45am 8
8:50am 9
8:55am 9
9:00am 9
9:05am 10
9:10am 14
9:15am 9
9:20am 7
9:25am 6
9:30am 4
9:35am 5
9:40am 9
9:45am 10
9:50am 15
9:55am 16
10:00am 17
10:05am 18
10:10am 18
10:15am 18
10:20am 15
10:25am 15
10:30am 13
10:35am 14
10:40am 12
10:45am 17
10:50am 20
10:55am 18
11:00am 19
11:05am 19
11:10am 25
11:15am 23
11:20am 21
11:25am 29
11:30am 27
11:35am 27
11:40am 22
11:45am 25
11:50am 20
11:55am 25
12:00pm 19
12:05pm 20
12:10pm 22
12:15pm 20
12:20pm 17
12:25pm 23
12:30pm 24
12:35pm 20
12:40pm 18
12:45pm 18
12:50pm 20
12:55pm 18
1:00pm 19
1:05pm 21
1:10pm 27
1:15pm 26
1:20pm 20
1:25pm 22
1:30pm 20
1:35pm 29
1:40pm 23
1:45pm 30
1:50pm 27
1:55pm 22
2:00pm 24
2:05pm 23
2:10pm 18
2:15pm 20
2:20pm 21
2:25pm 20
2:30pm 22
2:35pm 25
2:40pm 22
2:45pm 26
2:50pm 27
2:55pm 20
3:00pm 21
3:05pm 20
3:10pm 15
3:15pm 19
3:20pm 26
3:25pm 21
3:30pm 22
3:35pm 21
3:40pm 25
3:45pm 24
3:50pm 24
3:55pm 21
4:00pm 21
4:05pm 18
4:10pm 24
4:15pm 16
4:20pm 20
4:30pm 18
4:35pm 22
4:40pm 12
4:45pm 16
4:50pm 20
4:55pm 19
5:00pm 19
5:05pm 15
5:10pm 15
5:15pm 15
5:20pm 16
5:25pm 14
5:30pm 9
5:35pm 6
5:40pm 12
5:45pm 14
5:50pm 6
5:55pm 9
6:00pm 10
6:05pm 12
6:10pm 13
6:15pm 14
6:20pm 17
6:25pm 14
6:30pm 19
6:35pm 15
6:40pm 19
6:45pm 23
6:50pm 24
6:55pm 16
7:00pm 16
7:05pm 15
7:10pm 14
7:15pm 15
7:20pm 16
7:25pm 15
7:30pm 22
7:35pm 19
7:40pm 25
7:45pm 20
7:50pm 22
7:55pm 21
8:00pm 16
8:05pm 19
8:10pm 18
8:15pm 13
8:20pm 18
8:25pm 20
8:30pm 14
8:35pm 15
8:40pm 17
8:45pm 17
8:50pm 13
8:55pm 13
9:00pm 12
9:05pm 13
9:10pm 19
9:15pm 13
9:20pm 18
9:25pm 15
9:30pm 12
9:35pm 8
9:40pm 12
9:45pm 11
9:50pm 14
9:55pm 13
10:00pm 7
10:05pm 9
10:10pm 11
10:15pm 8
10:20pm 9
10:25pm 3
10:30pm 7
10:35pm 7
10:40pm 6
10:45pm 8
10:50pm 5
10:55pm 6
11:00pm 8
11:05pm 8
11:10pm 3
11:15pm 6
11:20pm 8
11:25pm 10
11:30pm 6
11:35pm 7
11:40pm 4
11:45pm 3
11:50pm 7
11:55pm 5
12:00am 5
12:08am 5
12:10am 4
12:15am 3
12:20am 3
12:25am 4
12:30am 5
12:35am 5
12:40am 4
12:45am 3
12:55am 4

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Paper form Click to sort Digital Click to sort
22 to 28 February 2016 1,232 4,048
29 February to 6 March 2016 881 4,588
7 to 13 March 2016 1,871 4,870
14 to 20 March 2016 2,195 4,447
21 to 27 March 2016 1,480 3,533
28 March to 3 April 2016 213 3,597
4 to 10 April 2016 1,793 4,319
11 to 17 April 2016 1,760 4,343
18 to 24 April 2016 1,506 4,232
25 April to 1 May 2016 1,999 4,496
2 to 8 May 2016 1,498 3,760
9 to 15 May 2016 1,781 4,499
16 to 22 May 2016 1,740 4,684
23 to 29 May 2016 1,688 4,364
30 May to 5 June 2016 1,445 3,977
6 to 12 June 2016 1,559 4,759
13 to 19 June 2016 1,542 4,693
20 to 26 June 2016 1,661 4,590
27 June to 3 July 2016 1,632 4,728
4 to 10 July 2016 1,616 4,616
11 to 17 July 2016 1,523 4,597
18 to 24 July 2016 1,459 4,214
25 to 31 July 2016 1,419 4,704
1 to 7 August 2016 1,633 4,533
8 to 14 August 2016 1,372 4,421
15 to 21 August 2016 1,568 4,385
22 to 28 August 2016 1,713 4,092
29 August to 4 September 2016 1,344 4,182
5 to 11 September 2016 1,403 4,848
12 to 18 September 2016 1,281 4,868
19 to 25 September 2016 1,993 4,650
26 September to 2 October 2016 1,742 4,771
3 to 9 October 2016 1,669 4,921
10 to 16 October 2016 1,887 4,655
17 to 23 October 2016 1,661 4,415
24 to 30 October 2016 1,626 4,255
31 October to 6 November 2016 1,643 4,691
7 to 13 November 2016 1,699 4,692
14 to 20 November 2016 1,634 4,583
21 to 27 November 2016 1,859 4,590
28 November to 4 December 2016 1,644 4,530
5 to 11 December 2016 1,304 4,077
12 to 18 December 2016 1,370 3,592
19 to 25 December 2016 1,517 2,612
26 December 2016 to 1 January 2017 515 2,076
2 to 8 January 2017 999 4,490
9 to 15 January 2017 1,377 5,148
16 to 22 January 2017 1,739 5,192
23 to 29 January 2017 1,841 5,122
30 January to 5 February 2017 1,421 5,172
6 to 12 February 2017 1,585 5,143
13 to 19 February 2017 1,096 4,751

Digital take-up

What percentage of transactions were completed using the online service

13 to 19 Feb 201781.3%
Date Click to sort Digital take-up Click to sort
22 to 28 February 2016 76.7%
29 February to 6 March 2016 83.9%
7 to 13 March 2016 72.2%
14 to 20 March 2016 67%
21 to 27 March 2016 70.5%
28 March to 3 April 2016 94.4%
4 to 10 April 2016 70.7%
11 to 17 April 2016 71.2%
18 to 24 April 2016 73.8%
25 April to 1 May 2016 69.2%
2 to 8 May 2016 71.5%
9 to 15 May 2016 71.6%
16 to 22 May 2016 72.9%
23 to 29 May 2016 72.1%
30 May to 5 June 2016 73.3%
6 to 12 June 2016 75.3%
13 to 19 June 2016 75.3%
20 to 26 June 2016 73.4%
27 June to 3 July 2016 74.3%
4 to 10 July 2016 74.1%
11 to 17 July 2016 75.1%
18 to 24 July 2016 74.3%
25 to 31 July 2016 76.8%
1 to 7 August 2016 73.5%
8 to 14 August 2016 76.3%
15 to 21 August 2016 73.7%
22 to 28 August 2016 70.5%
29 August to 4 September 2016 75.7%
5 to 11 September 2016 77.6%
12 to 18 September 2016 79.2%
19 to 25 September 2016 70%
26 September to 2 October 2016 73.3%
3 to 9 October 2016 74.7%
10 to 16 October 2016 71.2%
17 to 23 October 2016 72.7%
24 to 30 October 2016 72.4%
31 October to 6 November 2016 74.1%
7 to 13 November 2016 73.4%
14 to 20 November 2016 73.7%
21 to 27 November 2016 71.2%
28 November to 4 December 2016 73.4%
5 to 11 December 2016 75.8%
12 to 18 December 2016 72.4%
19 to 25 December 2016 63.3%
26 December 2016 to 1 January 2017 80.1%
2 to 8 January 2017 81.8%
9 to 15 January 2017 78.9%
16 to 22 January 2017 74.9%
23 to 29 January 2017 73.6%
30 January to 5 February 2017 78.4%
6 to 12 February 2017 76.4%
13 to 19 February 2017 81.3%

Average time taken to complete the transaction

13 to 19 Feb 201726m 40s
Date Click to sort Average session time Click to sort
22 to 28 February 2016 27m 37s
29 February to 6 March 2016 27m 25s
7 to 13 March 2016 27m 54s
14 to 20 March 2016 26m 32s
21 to 27 March 2016 27m 10s
28 March to 3 April 2016 26m 57s
4 to 10 April 2016 27m 27s
11 to 17 April 2016 27m 30s
18 to 24 April 2016 26m 37s
25 April to 1 May 2016 26m 40s
2 to 8 May 2016 26m 39s
9 to 15 May 2016 26m 51s
16 to 22 May 2016 26m 32s
23 to 29 May 2016 26m 2s
30 May to 5 June 2016 26m 58s
6 to 12 June 2016 26m 33s
13 to 19 June 2016 26m 46s
20 to 26 June 2016 26m 47s
27 June to 3 July 2016 26m 26s
4 to 10 July 2016 26m 2s
11 to 17 July 2016 26m 13s
18 to 24 July 2016 26m 17s
25 to 31 July 2016 26m 43s
1 to 7 August 2016 26m 5s
8 to 14 August 2016 25m 41s
15 to 21 August 2016 25m 47s
22 to 28 August 2016 26m 29s
29 August to 4 September 2016 26m 15s
5 to 11 September 2016 26m 23s
12 to 18 September 2016 26m 22s
19 to 25 September 2016 27m 2s
26 September to 2 October 2016 27m 26s
3 to 9 October 2016 27m 25s
10 to 16 October 2016 27m 25s
17 to 23 October 2016 27m 8s
24 to 30 October 2016 26m 55s
31 October to 6 November 2016 26m 24s
7 to 13 November 2016 26m 44s
14 to 20 November 2016 27m 5s
21 to 27 November 2016 27m 27s
28 November to 4 December 2016 27m 38s
5 to 11 December 2016 27m 0s
12 to 18 December 2016 26m 49s
19 to 25 December 2016 26m 39s
26 December 2016 to 1 January 2017 26m 41s
2 to 8 January 2017 27m 49s
9 to 15 January 2017 26m 50s
16 to 22 January 2017 26m 36s
23 to 29 January 2017 26m 52s
30 January to 5 February 2017 26m 14s
6 to 12 February 2017 26m 27s
13 to 19 February 2017 26m 40s

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

13 to 19 Feb 201792.8%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
22 February 2016 92.4% 8 6 5 111 429
29 February 2016 93.3% 3 6 5 111 440
7 March 2016 90.7% 12 3 17 117 408
14 March 2016 92.8% 7 3 10 103 430
21 March 2016 93% 4 0 10 93 354
28 March 2016 92% 5 3 15 94 361
4 April 2016 91.4% 12 3 12 118 434
11 April 2016 93.3% 10 0 11 101 489
18 April 2016 92.2% 6 5 9 114 412
25 April 2016 92.3% 7 4 10 116 434
2 May 2016 91.6% 5 7 13 92 355
9 May 2016 92% 7 8 11 100 417
16 May 2016 92.7% 4 0 19 110 427
23 May 2016 92.9% 3 2 14 104 402
30 May 2016 92.9% 5 6 5 94 393
6 June 2016 92.4% 7 2 13 121 456
13 June 2016 93.2% 2 3 10 108 414
20 June 2016 92.9% 1 4 14 119 439
27 June 2016 93.4% 4 5 3 116 452
4 July 2016 92% 3 8 11 118 412
11 July 2016 91.9% 6 3 12 126 419
18 July 2016 92.2% 2 8 9 109 381
25 July 2016 92.5% 2 6 8 136 442
1 August 2016 92.3% 4 7 8 109 401
8 August 2016 92.2% 7 4 8 129 443
15 August 2016 92.6% 5 4 14 105 428
22 August 2016 92.2% 6 5 12 92 383
29 August 2016 92% 6 4 16 87 372
5 September 2016 91.4% 5 5 15 139 429
12 September 2016 93.2% 2 5 11 104 423
19 September 2016 92.6% 5 1 11 100 374
26 September 2016 92.5% 5 5 15 88 395
3 October 2016 92.7% 5 3 15 103 427
10 October 2016 93.8% 0 1 7 119 425
17 October 2016 93.4% 4 5 7 90 408
24 October 2016 93.8% 0 0 12 102 393
31 October 2016 92.2% 7 4 12 107 416
7 November 2016 93% 2 3 11 112 411
14 November 2016 92.9% 2 3 13 104 393
21 November 2016 93.1% 3 4 5 112 406
28 November 2016 92.9% 3 5 12 101 414
5 December 2016 92.3% 6 2 10 91 351
12 December 2016 91.9% 8 1 6 84 306
19 December 2016 92.4% 3 0 7 62 219
26 December 2016 92.5% 2 5 3 45 192
2 January 2017 92.4% 4 4 8 114 392
9 January 2017 93% 2 2 11 137 467
16 January 2017 94.4% 3 1 10 100 485
23 January 2017 93.5% 1 6 12 104 456
30 January 2017 92.8% 5 4 11 121 467
6 February 2017 93% 3 2 11 134 472
13 February 2017 92.8% 4 2 14 103 406

Completion rate

What percentage of users completed the transaction

13 to 19 Feb 201783.3%
Date Click to sort Completion rate Click to sort
22 to 28 August 2016 83.8%
29 August to 4 September 2016 81.8%
5 to 11 September 2016 83.1%
12 to 18 September 2016 82.6%
19 to 25 September 2016 81%
26 September to 2 October 2016 79.9%
3 to 9 October 2016 81.9%
10 to 16 October 2016 81.6%
17 to 23 October 2016 82.1%
24 to 30 October 2016 83.4%
31 October to 6 November 2016 82.8%
7 to 13 November 2016 82.4%
14 to 20 November 2016 82.2%
21 to 27 November 2016 81%
28 November to 4 December 2016 82.4%
5 to 11 December 2016 83%
12 to 18 December 2016 81.8%
19 to 25 December 2016 84.8%
26 December 2016 to 1 January 2017 81.9%
2 to 8 January 2017 81.2%
9 to 15 January 2017 82.8%
16 to 22 January 2017 82.8%
23 to 29 January 2017 82.1%
30 January to 5 February 2017 82.5%
6 to 12 February 2017 83.7%
13 to 19 February 2017 83.3%

How users access the content

Which devices and browsers users are accessing the content from

Devices

Desktop, mobile and tablet usage over the last 9 weeks.

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
19 to 25 Dec 2016 36.6% 44.2% 19.3%
26 Dec 2016 to 1 Jan 2017 31.6% 45.4% 23%
2 to 8 Jan 2017 36.7% 41.4% 21.8%
9 to 15 Jan 2017 37.1% 41.4% 21.5%
16 to 22 Jan 2017 38.3% 41.4% 20.3%
23 to 29 Jan 2017 38.6% 41.5% 19.9%
30 Jan to 5 Feb 2017 37.6% 41.2% 21.3%
6 to 12 Feb 2017 38.3% 41% 20.7%
13 to 19 Feb 2017 36.9% 40.5% 22.6%

Browsers

Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
19 to 25 Dec 2016 43.7% 10% 0.3% 32.7% 3.8% 9.5%
26 Dec 2016 to 1 Jan 2017 44.3% 6.4% 0.1% 36.3% 3% 9.8%
2 to 8 Jan 2017 41.9% 8.4% 0.2% 35.5% 3.6% 10.3%
9 to 15 Jan 2017 42.6% 9.6% 0.2% 34.2% 3.2% 10.2%
16 to 22 Jan 2017 42.9% 9.6% 0.4% 33.5% 3.8% 9.9%
23 to 29 Jan 2017 43.1% 9.2% 0.3% 33.8% 3.6% 10%
30 Jan to 5 Feb 2017 42.9% 8.8% 0.2% 33.8% 4% 10.2%
6 to 12 Feb 2017 43.5% 9% 0.3% 33.2% 3.8% 10.2%
13 to 19 Feb 2017 43.2% 8.4% 0.3% 34.4% 3.3% 10.4%

Service availability

30 days

Page load time

25 Feb 20170.43s

Uptime

25 Feb 2017100%

Date Click to sort Page load time Click to sort Uptime Click to sort
27 January 2017 268ms 100%
28 January 2017 251ms 100%
29 January 2017 277ms 100%
30 January 2017 277ms 100%
31 January 2017 288ms 100%
1 February 2017 335ms 100%
2 February 2017 353ms 100%
3 February 2017 403ms 100%
4 February 2017 340ms 100%
5 February 2017
6 February 2017
7 February 2017 508ms 100%
8 February 2017 593ms 100%
9 February 2017 570ms 100%
10 February 2017 534ms 100%
11 February 2017 399ms 100%
12 February 2017 412ms 100%
13 February 2017 395ms 100%
14 February 2017 394ms 100%
15 February 2017 347ms 100%
16 February 2017 436ms 100%
17 February 2017 533ms 100%
18 February 2017 459ms 100%
19 February 2017 440ms 100%
20 February 2017 445ms 100%
21 February 2017 459ms 100%
22 February 2017 416ms 100%
23 February 2017 448ms 100%
24 February 2017 420ms 100%
25 February 2017 426ms 100%

24 hours

Page load time

11:00pm, 25 Feb 20170.48s

Uptime

11:00pm, 25 Feb 2017100%

Time Click to sort Page load time Click to sort Uptime Click to sort
12:00am 353ms 100%
1:00am 341ms 100%
2:00am 430ms 100%
3:00am 316ms 100%
4:00am 414ms 100%
5:00am 392ms 100%
6:00am 404ms 100%
7:00am 402ms 100%
8:00am 416ms 100%
9:00am 398ms 100%
10:00am 376ms 100%
11:00am 373ms 100%
12:00pm 378ms 100%
1:00pm 392ms 100%
2:00pm 455ms 100%
3:00pm 431ms 100%
4:00pm 496ms 100%
5:00pm 444ms 100%
6:00pm 421ms 100%
7:00pm 565ms 100%
8:00pm 431ms 100%
9:00pm 624ms 100%
10:00pm 497ms 100%
11:00pm 482ms 100%

Data for new claims for regular payments for carers who help look after someone with substantial caring needs for at least 35 hours a week.

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