Dashboard Carer's Allowance: new claims

This dashboard shows information about how the Carer's Allowance: new claims service is currently performing.

Transactions per year

294k

July 2016 to June 2017

−2.01% Apr 2016 to Mar 2017

Cost per year

no data

July 2016 to June 2017

Cost per transaction

no data

July 2016 to June 2017

Live service usage

Number of users currently on the service

0

users online now
Time Click to sort Number of unique visitors Click to sort
3:40am 0
3:45am 1
3:50am 0
3:55am 0
4:00am 0
4:05am 0

Time Click to sort Number of unique visitors Click to sort
3:10am 1
3:15am 1
3:20am 0
3:25am 1
3:30am 1
3:35am 1
3:40am 1
3:45am 1
3:50am 2
3:55am 1
4:00am 1
4:05am 0
4:10am 1
4:15am 0
4:20am 2
4:25am 2
4:30am 2
4:35am 2
4:40am 4
4:45am 1
4:50am 1
4:55am 1
5:00am 1
5:05am 2
5:10am 1
5:15am 1
5:20am 2
5:25am 2
5:30am 1
5:35am 1
5:40am 2
5:45am 1
5:50am 3
5:55am 2
6:00am 3
6:05am 1
6:10am 2
6:15am 1
6:20am 2
6:25am 4
6:30am 7
6:35am 4
6:40am 4
6:45am 5
6:50am 4
6:55am 5
7:00am 5
7:05am 3
7:10am 4
7:15am 4
7:20am 11
7:25am 8
7:30am 11
7:35am 7
7:40am 3
7:45am 9
7:50am 8
7:55am 7
8:00am 7
8:05am 10
8:10am 9
8:15am 8
8:20am 7
8:25am 8
8:30am 12
8:35am 9
8:40am 7
8:45am 9
8:50am 16
8:55am 16
9:00am 15
9:05am 15
9:10am 12
9:15am 7
9:20am 13
9:25am 12
9:30am 18
9:35am 16
9:40am 16
9:45am 21
9:50am 20
9:55am 21
10:00am 17
10:05am 16
10:10am 18
10:15am 21
10:20am 18
10:25am 26
10:30am 25
10:35am 24
10:40am 20
10:45am 15
10:50am 14
10:55am 17
11:00am 17
11:05am 19
11:10am 10
11:15am 14
11:20am 20
11:25am 22
11:30am 20
11:35am 13
11:40am 19
11:45am 16
11:50am 17
11:55am 13
12:00pm 18
12:05pm 23
12:10pm 20
12:15pm 25
12:20pm 23
12:25pm 19
12:30pm 19
12:35pm 21
12:40pm 17
12:45pm 11
12:50pm 17
12:55pm 14
1:00pm 21
1:05pm 21
1:10pm 21
1:15pm 21
1:20pm 19
1:25pm 16
1:30pm 23
1:35pm 19
1:40pm 17
1:45pm 12
1:50pm 14
1:55pm 15
2:00pm 14
2:05pm 14
2:10pm 15
2:15pm 18
2:20pm 17
2:25pm 15
2:30pm 18
2:35pm 17
2:40pm 12
2:45pm 13
2:50pm 13
2:55pm 11
3:00pm 11
3:05pm 8
3:10pm 10
3:15pm 15
3:20pm 17
3:25pm 19
3:30pm 13
3:35pm 15
3:40pm 16
3:45pm 12
3:50pm 14
3:55pm 13
4:00pm 11
4:05pm 15
4:10pm 13
4:15pm 14
4:20pm 13
4:25pm 12
4:30pm 14
4:35pm 18
4:40pm 16
4:45pm 23
4:50pm 13
4:55pm 13
5:00pm 14
5:05pm 18
5:10pm 13
5:15pm 11
5:20pm 12
5:25pm 14
5:30pm 17
5:35pm 15
5:40pm 16
5:45pm 8
5:50pm 8
5:55pm 9
6:00pm 12
6:05pm 14
6:10pm 14
6:15pm 11
6:20pm 13
6:25pm 15
6:30pm 14
6:35pm 20
6:40pm 17
6:45pm 11
6:50pm 13
6:55pm 11
7:00pm 9
7:05pm 11
7:10pm 12
7:15pm 12
7:20pm 8
7:25pm 9
7:30pm 12
7:35pm 9
7:40pm 9
7:45pm 13
7:50pm 16
7:55pm 12
8:00pm 13
8:05pm 11
8:10pm 12
8:15pm 14
8:20pm 11
8:25pm 9
8:30pm 10
8:35pm 14
8:40pm 17
8:45pm 18
8:50pm 13
8:55pm 13
9:00pm 11
9:05pm 15
9:10pm 12
9:15pm 16
9:20pm 12
9:25pm 12
9:30pm 11
9:35pm 10
9:40pm 11
9:45pm 10
9:50pm 8
9:55pm 11
10:00pm 8
10:05pm 7
10:10pm 11
10:15pm 8
10:20pm 6
10:25pm 4
10:30pm 10
10:35pm 9
10:40pm 5
10:45pm 5
10:50pm 5
10:55pm 4
11:00pm 6
11:05pm 11
11:10pm 11
11:15pm 11
11:20pm 7
11:25pm 9
11:30pm 6
11:35pm 7
11:40pm 4
11:45pm 3
11:50pm 4
11:55pm 5
12:00am 6
12:10am 5
12:15am 5
12:20am 3
12:25am 3
12:25am 3
12:30am 4
12:35am 1
12:40am 2
12:45am 1
12:50am 2
12:55am 4
1:00am 5
1:05am 1
1:10am 1
1:15am 2
1:20am 1
1:25am 3
1:30am 3
1:35am 0
1:40am 0
1:45am 0
1:50am 0
1:55am 1
2:00am 2
2:05am 2
2:10am 1
2:15am 1
2:20am 1
2:25am 1
2:30am 1
2:35am 0
2:40am 0
2:45am 1
2:50am 0
2:55am 1
3:00am 0
3:05am 0
3:10am 1
3:15am 0
3:20am 1
3:25am 1
3:30am 1
3:35am 0
3:40am 0
3:45am 1
3:50am 0
3:55am 0
4:00am 0
4:05am 0

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Paper form Click to sort Digital Click to sort
2 to 8 July 2018 1,291 4,850
9 to 15 July 2018 1,644 4,757
16 to 22 July 2018 1,264 4,938
23 to 29 July 2018 1,177 4,546
30 July to 5 August 2018 1,230 4,770
6 to 12 August 2018 1,314 4,346
Date Click to sort Paper form Click to sort Digital Click to sort
14 to 20 August 2017 1,516 4,650
21 to 27 August 2017 1,357 4,430
28 August to 3 September 2017 1,110 4,347
4 to 10 September 2017 1,261 5,342
11 to 17 September 2017 1,426 5,022
18 to 24 September 2017 1,430 4,898
25 September to 1 October 2017 1,302 5,066
2 to 8 October 2017 1,271 5,328
9 to 15 October 2017 1,364 5,014
16 to 22 October 2017 841 4,915
23 to 29 October 2017 1,713 4,535
30 October to 5 November 2017 1,389 5,106
6 to 12 November 2017 1,415 5,117
13 to 19 November 2017 1,377 4,961
20 to 26 November 2017 1,344 5,056
27 November to 3 December 2017 1,364 4,942
4 to 10 December 2017 1,128 4,510
11 to 17 December 2017 1,022 3,904
18 to 24 December 2017 1,326 3,220
25 to 31 December 2017 669 2,023
1 to 7 January 2018 679 4,496
8 to 14 January 2018 1,207 5,523
15 to 21 January 2018 1,489 5,466
22 to 28 January 2018 1,545 5,587
29 January to 4 February 2018 1,444 5,664
5 to 11 February 2018 1,518 5,304
12 to 18 February 2018 1,513 4,627
19 to 25 February 2018 1,505 3,919
26 February to 4 March 2018 1,240 4,787
5 to 11 March 2018 1,194 5,116
12 to 18 March 2018 1,679 5,157
19 to 25 March 2018 1,615 5,004
26 March to 1 April 2018 1,036 4,133
2 to 8 April 2018 1,337 4,231
9 to 15 April 2018 1,251 4,869
16 to 22 April 2018 1,203 4,794
23 to 29 April 2018 1,527 5,274
30 April to 6 May 2018 1,522 4,896
7 to 13 May 2018 798 4,351
14 to 20 May 2018 1,098 4,800
21 to 27 May 2018 2,020 4,613
28 May to 3 June 2018 1,157 4,098
4 to 10 June 2018 977 4,763
11 to 17 June 2018 894 4,823
18 to 24 June 2018 953 4,896
25 June to 1 July 2018 1,400 4,638
2 to 8 July 2018 1,291 4,850
9 to 15 July 2018 1,644 4,757
16 to 22 July 2018 1,264 4,938
23 to 29 July 2018 1,177 4,546
30 July to 5 August 2018 1,230 4,770
6 to 12 August 2018 1,314 4,346

Digital take-up

What percentage of transactions were completed using the online service

6 to 12 Aug 201876.8%
Date Click to sort Digital take-up Click to sort
2 to 8 July 2018 79%
9 to 15 July 2018 74.3%
16 to 22 July 2018 79.6%
23 to 29 July 2018 79.4%
30 July to 5 August 2018 79.5%
6 to 12 August 2018 76.8%
Date Click to sort Digital take-up Click to sort
14 to 20 August 2017 75.4%
21 to 27 August 2017 76.6%
28 August to 3 September 2017 79.7%
4 to 10 September 2017 80.9%
11 to 17 September 2017 77.9%
18 to 24 September 2017 77.4%
25 September to 1 October 2017 79.6%
2 to 8 October 2017 80.7%
9 to 15 October 2017 78.6%
16 to 22 October 2017 85.4%
23 to 29 October 2017 72.6%
30 October to 5 November 2017 78.6%
6 to 12 November 2017 78.3%
13 to 19 November 2017 78.3%
20 to 26 November 2017 79%
27 November to 3 December 2017 78.4%
4 to 10 December 2017 80%
11 to 17 December 2017 79.3%
18 to 24 December 2017 70.8%
25 to 31 December 2017 75.1%
1 to 7 January 2018 86.9%
8 to 14 January 2018 82.1%
15 to 21 January 2018 78.6%
22 to 28 January 2018 78.3%
29 January to 4 February 2018 79.7%
5 to 11 February 2018 77.7%
12 to 18 February 2018 75.4%
19 to 25 February 2018 72.3%
26 February to 4 March 2018 79.4%
5 to 11 March 2018 81.1%
12 to 18 March 2018 75.4%
19 to 25 March 2018 75.6%
26 March to 1 April 2018 80%
2 to 8 April 2018 76%
9 to 15 April 2018 79.6%
16 to 22 April 2018 79.9%
23 to 29 April 2018 77.5%
30 April to 6 May 2018 76.3%
7 to 13 May 2018 84.5%
14 to 20 May 2018 81.4%
21 to 27 May 2018 69.5%
28 May to 3 June 2018 78%
4 to 10 June 2018 83%
11 to 17 June 2018 84.4%
18 to 24 June 2018 83.7%
25 June to 1 July 2018 76.8%
2 to 8 July 2018 79%
9 to 15 July 2018 74.3%
16 to 22 July 2018 79.6%
23 to 29 July 2018 79.4%
30 July to 5 August 2018 79.5%
6 to 12 August 2018 76.8%

Completion rate

What percentage of users completed the transaction

6 to 12 Aug 201866.9%
Date Click to sort Completion rate Click to sort
2 to 8 July 2018 67.2%
9 to 15 July 2018 66%
16 to 22 July 2018 65.8%
23 to 29 July 2018 67%
30 July to 5 August 2018 68.2%
6 to 12 August 2018 66.9%
Date Click to sort Completion rate Click to sort
12 to 18 February 2018 62.6%
19 to 25 February 2018 64.1%
26 February to 4 March 2018 67.9%
5 to 11 March 2018 66.6%
12 to 18 March 2018 65.9%
19 to 25 March 2018 65%
26 March to 1 April 2018 64.7%
2 to 8 April 2018 64%
9 to 15 April 2018 67.1%
16 to 22 April 2018 67.2%
23 to 29 April 2018 67.3%
30 April to 6 May 2018 65.7%
7 to 13 May 2018 65.9%
14 to 20 May 2018 66.2%
21 to 27 May 2018 65.8%
28 May to 3 June 2018 66%
4 to 10 June 2018 66.2%
11 to 17 June 2018 66.1%
18 to 24 June 2018 66.6%
25 June to 1 July 2018 67.6%
2 to 8 July 2018 67.2%
9 to 15 July 2018 66%
16 to 22 July 2018 65.8%
23 to 29 July 2018 67%
30 July to 5 August 2018 68.2%
6 to 12 August 2018 66.9%

Average time taken to complete the transaction

6 to 12 Aug 201825m 21s
Date Click to sort Average session time Click to sort
2 to 8 July 2018 24m 50s
9 to 15 July 2018 25m 22s
16 to 22 July 2018 24m 54s
23 to 29 July 2018 25m 5s
30 July to 5 August 2018 25m 28s
6 to 12 August 2018 25m 21s
Date Click to sort Average session time Click to sort
14 to 20 August 2017 25m 32s
21 to 27 August 2017 25m 52s
28 August to 3 September 2017 26m 1s
4 to 10 September 2017 26m 14s
11 to 17 September 2017 25m 19s
18 to 24 September 2017 25m 39s
25 September to 1 October 2017 26m 14s
2 to 8 October 2017 26m 15s
9 to 15 October 2017 26m 3s
16 to 22 October 2017 25m 14s
23 to 29 October 2017 25m 50s
30 October to 5 November 2017 26m 4s
6 to 12 November 2017 25m 43s
13 to 19 November 2017 26m 5s
20 to 26 November 2017 26m 37s
27 November to 3 December 2017 25m 50s
4 to 10 December 2017 25m 1s
11 to 17 December 2017 25m 55s
18 to 24 December 2017 24m 40s
25 to 31 December 2017 26m 37s
1 to 7 January 2018 27m 26s
8 to 14 January 2018 26m 3s
15 to 21 January 2018 25m 46s
22 to 28 January 2018 25m 42s
29 January to 4 February 2018 26m 12s
5 to 11 February 2018 26m 3s
12 to 18 February 2018 25m 20s
19 to 25 February 2018 25m 44s
26 February to 4 March 2018 26m 17s
5 to 11 March 2018 26m 16s
12 to 18 March 2018 25m 3s
19 to 25 March 2018 26m 7s
26 March to 1 April 2018 25m 40s
2 to 8 April 2018 25m 36s
9 to 15 April 2018 25m 32s
16 to 22 April 2018 25m 24s
23 to 29 April 2018 25m 49s
30 April to 6 May 2018 25m 21s
7 to 13 May 2018 25m 30s
14 to 20 May 2018 25m 2s
21 to 27 May 2018 25m 9s
28 May to 3 June 2018 25m 58s
4 to 10 June 2018 24m 42s
11 to 17 June 2018 25m 9s
18 to 24 June 2018 24m 56s
25 June to 1 July 2018 24m 54s
2 to 8 July 2018 24m 50s
9 to 15 July 2018 25m 22s
16 to 22 July 2018 24m 54s
23 to 29 July 2018 25m 5s
30 July to 5 August 2018 25m 28s
6 to 12 August 2018 25m 21s

How users access the content

Which devices and browsers users are accessing the content from

Devices

Desktop, mobile and tablet usage over the last 9 weeks.

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
2 to 8 July 2018 31.3% 52.6% 16.1%
9 to 15 July 2018 30.4% 53.5% 16.1%
16 to 22 July 2018 31.2% 52.3% 16.4%
23 to 29 July 2018 31.8% 51.1% 17.1%
30 July to 5 Aug 2018 31.9% 51.3% 16.8%
6 to 12 Aug 2018 31.2% 51.8% 17%
Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
11 to 17 June 2018 31% 52.1% 16.9%
18 to 24 June 2018 32.4% 51.9% 15.7%
25 June to 1 July 2018 32.5% 51.2% 16.2%
2 to 8 July 2018 31.3% 52.6% 16.1%
9 to 15 July 2018 30.4% 53.5% 16.1%
16 to 22 July 2018 31.2% 52.3% 16.4%
23 to 29 July 2018 31.8% 51.1% 17.1%
30 July to 5 Aug 2018 31.9% 51.3% 16.8%
6 to 12 Aug 2018 31.2% 51.8% 17%

Browsers

Date Click to sort Google Chrome Click to sort Safari Click to sort Internet Explorer Click to sort Edge Click to sort Samsung Internet Click to sort Other Click to sort
2 to 8 July 2018 39.8% 36.1% 5.5% 6.2% 8% 4.4%
9 to 15 July 2018 38.3% 37.1% 5.3% 5.9% 8.9% 4.5%
16 to 22 July 2018 39.4% 36.4% 5.5% 6.1% 8.2% 4.5%
23 to 29 July 2018 39.3% 36.4% 6% 6% 7.5% 4.7%
30 July to 5 Aug 2018 39.3% 36.4% 5.7% 5.9% 7.9% 4.7%
6 to 12 Aug 2018 40.1% 36.7% 5.5% 5.8% 7.6% 4.4%
Date Click to sort Google Chrome Click to sort Safari Click to sort Internet Explorer Click to sort Edge Click to sort Samsung Internet Click to sort Other Click to sort
11 to 17 June 2018 38.8% 36.5% 6.1% 5.7% 7.9% 5%
18 to 24 June 2018 39.4% 35.9% 5.9% 6.1% 7.9% 4.7%
25 June to 1 July 2018 39.9% 35.4% 6.3% 5.8% 7.7% 4.9%
2 to 8 July 2018 39.8% 36.1% 5.5% 6.2% 8% 4.4%
9 to 15 July 2018 38.3% 37.1% 5.3% 5.9% 8.9% 4.5%
16 to 22 July 2018 39.4% 36.4% 5.5% 6.1% 8.2% 4.5%
23 to 29 July 2018 39.3% 36.4% 6% 6% 7.5% 4.7%
30 July to 5 Aug 2018 39.3% 36.4% 5.7% 5.9% 7.9% 4.7%
6 to 12 Aug 2018 40.1% 36.7% 5.5% 5.8% 7.6% 4.4%

Service availability

30 days

Page load time

18 Aug 20180.90s

Date Click to sort Page load time Click to sort Uptime Click to sort
13 August 2018 739ms 100%
14 August 2018 939ms 100%
15 August 2018 896ms 100%
16 August 2018 964ms 100%
17 August 2018 863ms 100%
18 August 2018 896ms 100%

Uptime

18 Aug 2018100%

Date Click to sort Page load time Click to sort Uptime Click to sort
13 August 2018 739ms 100%
14 August 2018 939ms 100%
15 August 2018 896ms 100%
16 August 2018 964ms 100%
17 August 2018 863ms 100%
18 August 2018 896ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
20 July 2018
21 July 2018
22 July 2018
23 July 2018
24 July 2018
25 July 2018
26 July 2018
27 July 2018
28 July 2018
29 July 2018
30 July 2018
31 July 2018
1 August 2018
2 August 2018
3 August 2018
4 August 2018
5 August 2018
6 August 2018
7 August 2018
8 August 2018
9 August 2018
10 August 2018 573ms 100%
11 August 2018 626ms 100%
12 August 2018 536ms 100%
13 August 2018 739ms 100%
14 August 2018 939ms 100%
15 August 2018 896ms 100%
16 August 2018 964ms 100%
17 August 2018 863ms 100%
18 August 2018 896ms 100%

24 hours

Page load time

3:00am, 19 Aug 20180.91s

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00pm 873ms 100%
11:00pm 874ms 100%
12:00am 792ms 100%
1:00am 947ms 100%
2:00am 923ms 100%
3:00am 913ms 100%

Uptime

3:00am, 19 Aug 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00pm 873ms 100%
11:00pm 874ms 100%
12:00am 792ms 100%
1:00am 947ms 100%
2:00am 923ms 100%
3:00am 913ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
4:00am 953ms 100%
5:00am 729ms 100%
6:00am 1,162ms 100%
7:00am 854ms 100%
8:00am 802ms 100%
9:00am 876ms 100%
10:00am 760ms 100%
11:00am 988ms 100%
12:00pm 933ms 100%
1:00pm 823ms 100%
2:00pm 813ms 100%
3:00pm 787ms 100%
4:00pm 970ms 100%
5:00pm 847ms 100%
6:00pm 952ms 100%
7:00pm 760ms 100%
8:00pm 756ms 100%
9:00pm 952ms 100%
10:00pm 873ms 100%
11:00pm 874ms 100%
12:00am 792ms 100%
1:00am 947ms 100%
2:00am 923ms 100%
3:00am 913ms 100%

User satisfaction

Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'

6 to 12 Aug 201892.6%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
2 July 2018 94.4% 1 2 5 64 305
9 July 2018 93% 3 1 4 68 248
16 July 2018 93.7% 3 1 7 60 284
23 July 2018 93.2% 3 3 5 61 264
30 July 2018 91.5% 2 2 12 76 245
6 August 2018 92.6% 1 2 12 69 263
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
14 August 2017 92.5% 3 3 13 82 329
21 August 2017 91.7% 2 5 9 94 295
28 August 2017 92.6% 1 2 8 75 253
4 September 2017 91.6% 7 5 12 89 350
11 September 2017 92.8% 2 1 11 84 309
18 September 2017 91.8% 4 2 15 83 307
25 September 2017 92% 2 2 11 93 294
2 October 2017 92.7% 6 3 10 84 366
9 October 2017 93.3% 2 2 14 73 337
16 October 2017 93.6% 1 1 5 90 322
23 October 2017 93.4% 2 2 9 79 326
30 October 2017 92.1% 6 5 6 94 348
6 November 2017 92.6% 2 2 9 95 322
13 November 2017 92.3% 6 0 7 83 299
20 November 2017 92.9% 4 4 5 79 318
27 November 2017 93.7% 0 4 6 88 346
4 December 2017 94% 1 3 4 77 322
11 December 2017 91.2% 5 3 9 75 255
18 December 2017 90.6% 3 4 9 59 193
25 December 2017 91.2% 1 0 8 35 112
1 January 2018 92.2% 5 3 8 72 286
8 January 2018 90.5% 8 9 7 115 355
15 January 2018 92.2% 4 4 7 118 379
22 January 2018 92.9% 3 2 7 88 322
29 January 2018 92.8% 3 2 10 103 372
5 February 2018 91.7% 5 5 11 104 359
12 February 2018 85.8% 33 3 4 78 283
19 February 2018 91.4% 7 2 6 62 236
26 February 2018 91% 3 5 11 90 276
5 March 2018 91.9% 7 1 18 84 354
12 March 2018 92.6% 2 7 8 83 331
19 March 2018 94.4% 1 2 4 69 315
26 March 2018 91.7% 6 3 8 65 261
2 April 2018 90.8% 9 4 3 75 260
9 April 2018 92.1% 4 0 11 81 281
16 April 2018 93% 2 2 9 85 319
23 April 2018 91.6% 5 2 10 97 310
30 April 2018 92.6% 4 2 11 77 314
7 May 2018 92.5% 4 0 3 74 238
14 May 2018 91.4% 4 1 7 81 240
21 May 2018 92.1% 2 2 13 68 255
28 May 2018 93% 4 0 7 57 241
4 June 2018 91.1% 5 2 9 77 248
11 June 2018 92.7% 2 1 8 81 278
18 June 2018 92.8% 3 1 11 69 282
25 June 2018 92.7% 2 0 8 73 247
2 July 2018 94.4% 1 2 5 64 305
9 July 2018 93% 3 1 4 68 248
16 July 2018 93.7% 3 1 7 60 284
23 July 2018 93.2% 3 3 5 61 264
30 July 2018 91.5% 2 2 12 76 245
6 August 2018 92.6% 1 2 12 69 263

Data for new claims for regular payments for carers who help look after someone with substantial caring needs for at least 35 hours a week.

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