Dashboard Carer's Allowance: new claims

This dashboard shows information about how the Carer's Allowance: new claims service is currently performing.

Transactions per year

282k

Oct 2016 to Sep 2017

−3.85% July 2016 to June 2017

Cost per year

no data

Oct 2016 to Sep 2017

Cost per transaction

no data

Oct 2016 to Sep 2017

Live service usage

Number of users currently on the service

2

users online now
Time Click to sort Number of unique visitors Click to sort
4:10pm 3
4:15pm 3
4:20pm 1
4:25pm 3
4:30pm 1
4:35pm 2

Time Click to sort Number of unique visitors Click to sort
3:40pm 2
3:45pm 5
3:50pm 4
3:55pm 1
4:00pm 2
4:05pm 3
4:10pm 3
4:15pm 3
4:20pm 3
4:25pm 0
4:30pm 3
4:35pm 3
4:40pm 5
4:45pm 4
4:50pm 5
4:55pm 3
5:00pm 2
5:05pm 1
5:10pm 2
5:15pm 0
5:20pm 2
5:25pm 2
5:30pm 0
5:35pm 0
5:40pm 2
5:45pm 5
5:50pm 5
5:55pm 5
6:00pm 2
6:05pm 2
6:10pm 3
6:15pm 1
6:20pm 2
6:25pm 1
6:30pm 5
6:35pm 6
6:40pm 3
6:45pm 1
6:50pm 4
6:55pm 2
7:00pm 0
7:05pm 0
7:10pm 1
7:15pm 5
7:20pm 2
7:25pm 3
7:30pm 2
7:35pm 1
7:40pm 2
7:45pm 2
7:50pm 4
7:55pm 2
8:00pm 1
8:05pm 2
8:10pm 4
8:15pm 3
8:20pm 1
8:25pm 1
8:30pm 2
8:35pm 2
8:40pm 1
8:45pm 0
8:50pm 1
8:55pm 3
9:00pm 1
9:05pm 5
9:10pm 0
9:15pm 2
9:20pm 1
9:25pm 1
9:30pm 1
9:35pm 0
9:40pm 2
9:45pm 3
9:50pm 4
9:55pm 1
10:00pm 0
10:05pm 2
10:10pm 0
10:15pm 1
10:20pm 0
10:25pm 0
10:30pm 1
10:35pm 3
10:40pm 3
10:45pm 3
10:50pm 1
10:55pm 0
11:00pm 3
11:05pm 1
11:10pm 2
11:15pm 3
11:20pm 0
11:25pm 0
11:30pm 0
11:35pm 0
11:40pm 1
11:45pm 0
11:50pm 1
11:55pm 1
12:00am 0
12:31am 0
12:31am 0
12:31am 0
12:31am 0
12:35am 0
12:40am 3
12:45am 2
12:50am 0
12:55am 2
1:00am 0
1:05am 1
1:10am 1
1:15am 0
1:20am 1
1:25am 1
1:30am 1
1:35am 0
1:40am 0
1:45am 0
1:50am 1
1:55am 1
2:00am 1
2:05am 0
2:10am 0
2:15am 0
2:20am 0
2:25am 0
2:30am 1
2:35am 0
2:40am 0
2:45am 0
2:50am 1
2:55am 1
3:00am 0
3:05am 0
3:10am 0
3:15am 0
3:20am 1
3:25am 0
3:30am 0
3:35am 0
3:40am 0
3:45am 0
3:50am 0
4:00am 0
4:05am 0
4:10am 0
4:15am 0
4:20am 0
4:25am 0
4:30am 0
4:35am 1
4:40am 0
4:45am 0
4:50am 0
4:55am 0
5:04am 0
5:05am 0
5:10am 2
5:15am 0
5:20am 0
5:25am 0
5:30am 0
5:35am 0
5:40am 0
5:45am 0
5:50am 0
5:55am 0
6:00am 0
6:05am 0
6:10am 0
6:15am 0
6:20am 1
6:25am 0
6:30am 0
6:35am 0
6:40am 0
6:45am 0
6:50am 0
6:55am 0
7:00am 0
7:05am 0
7:10am 0
7:15am 0
7:20am 0
7:25am 0
7:30am 0
7:35am 0
7:40am 2
7:45am 1
7:50am 0
7:55am 0
8:00am 1
8:05am 1
8:10am 0
8:15am 0
8:20am 0
8:25am 1
8:30am 1
8:35am 1
8:40am 0
8:45am 0
8:50am 1
8:55am 2
9:00am 1
9:05am 0
9:10am 0
9:15am 1
9:20am 3
9:25am 0
9:30am 1
9:35am 1
9:40am 5
9:45am 2
9:50am 1
9:55am 0
10:00am 1
10:05am 1
10:10am 2
10:15am 1
10:20am 4
10:25am 3
10:30am 3
10:35am 2
10:40am 2
10:45am 1
10:50am 0
10:55am 3
11:00am 0
11:05am 2
11:10am 2
11:15am 4
11:20am 0
11:25am 2
11:30am 1
11:35am 2
11:40am 3
11:45am 2
11:50am 0
11:55am 0
12:00pm 0
12:05pm 0
12:10pm 1
12:15pm 1
12:20pm 2
12:25pm 0
12:30pm 3
12:35pm 1
12:40pm 3
12:45pm 4
12:50pm 0
12:55pm 1
1:00pm 1
1:05pm 1
1:10pm 4
1:15pm 3
1:20pm 1
1:25pm 2
1:30pm 5
1:35pm 2
1:40pm 4
1:45pm 1
1:50pm 1
1:55pm 1
2:00pm 1
2:05pm 3
2:10pm 7
2:15pm 2
2:20pm 4
2:25pm 4
2:30pm 5
2:40pm 3
2:45pm 1
2:50pm 1
2:55pm 2
3:00pm 1
3:05pm 1
3:10pm 3
3:15pm 0
3:20pm 2
3:25pm 5
3:30pm 2
3:35pm 1
3:40pm 4
3:45pm 1
3:50pm 4
3:55pm 3
4:00pm 1
4:05pm 2
4:10pm 3
4:15pm 3
4:20pm 1
4:25pm 3
4:30pm 1
4:35pm 2

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Paper form Click to sort Digital Click to sort
5 to 11 October 2020 552 6,259
12 to 18 October 2020 501 6,066
19 to 25 October 2020 452 5,984
26 October to 1 November 2020 522 5,960
2 to 8 November 2020 660 6,188
9 to 15 November 2020 581 6,596
Date Click to sort Paper form Click to sort Digital Click to sort
18 to 24 November 2019 1,897 5,463
25 November to 1 December 2019 1,118 5,284
2 to 8 December 2019 856 5,203
9 to 15 December 2019 879 4,564
16 to 22 December 2019 932 4,017
23 to 29 December 2019 334 1,791
30 December 2019 to 5 January 2020 495 3,614
6 to 12 January 2020 776 5,846
13 to 19 January 2020 931 5,919
20 to 26 January 2020 1,019 5,845
27 January to 2 February 2020 999 5,781
3 to 9 February 2020 850 5,873
10 to 16 February 2020 945 5,646
17 to 23 February 2020 1,031 4,709
24 February to 1 March 2020 875 6,420
2 to 8 March 2020 998 5,843
9 to 15 March 2020 983 5,517
16 to 22 March 2020 1,010 6,491
23 to 29 March 2020 687 6,994
30 March to 5 April 2020 546 5,325
6 to 12 April 2020 370 5,088
13 to 19 April 2020 305 3,782
20 to 26 April 2020 400 5,836
27 April to 3 May 2020 568 4,449
4 to 10 May 2020 354 7,791
11 to 17 May 2020 639 6,572
18 to 24 May 2020 502 5,225
25 to 31 May 2020 470 4,586
1 to 7 June 2020 519 5,334
8 to 14 June 2020 481 5,479
15 to 21 June 2020 568 5,081
22 to 28 June 2020 460 3,853
29 June to 5 July 2020 447 6,699
6 to 12 July 2020 463 5,402
13 to 19 July 2020 530 5,161
20 to 26 July 2020 464 5,072
27 July to 2 August 2020 486 5,124
3 to 9 August 2020 485 5,208
10 to 16 August 2020 427 4,263
17 to 23 August 2020 582 6,384
24 to 30 August 2020 554 5,545
31 August to 6 September 2020 466 5,453
7 to 13 September 2020 476 5,995
14 to 20 September 2020 527 5,913
21 to 27 September 2020 564 5,272
28 September to 4 October 2020 539 7,878
5 to 11 October 2020 552 6,259
12 to 18 October 2020 501 6,066
19 to 25 October 2020 452 5,984
26 October to 1 November 2020 522 5,960
2 to 8 November 2020 660 6,188
9 to 15 November 2020 581 6,596

Digital take-up

What percentage of transactions were completed using the online service

9 to 15 Nov 2020 91.9%
Date Click to sort Digital take-up Click to sort
12 to 18 October 2020 92.4%
19 to 25 October 2020 93%
26 October to 1 November 2020 91.9%
2 to 8 November 2020 90.4%
9 to 15 November 2020 91.9%
16 to 22 November 2020
Date Click to sort Digital take-up Click to sort
25 November to 1 December 2019 82.5%
2 to 8 December 2019 85.9%
9 to 15 December 2019 83.9%
16 to 22 December 2019 81.2%
23 to 29 December 2019 84.3%
30 December 2019 to 5 January 2020 88%
6 to 12 January 2020 88.3%
13 to 19 January 2020 86.4%
20 to 26 January 2020 85.2%
27 January to 2 February 2020 85.3%
3 to 9 February 2020 87.4%
10 to 16 February 2020 85.7%
17 to 23 February 2020 82%
24 February to 1 March 2020 88%
2 to 8 March 2020 85.4%
9 to 15 March 2020 84.9%
16 to 22 March 2020 86.5%
23 to 29 March 2020 91.1%
30 March to 5 April 2020 90.7%
6 to 12 April 2020 93.2%
13 to 19 April 2020 92.5%
20 to 26 April 2020 93.6%
27 April to 3 May 2020 88.7%
4 to 10 May 2020 95.7%
11 to 17 May 2020 91.1%
18 to 24 May 2020 91.2%
25 to 31 May 2020 90.7%
1 to 7 June 2020 91.1%
8 to 14 June 2020 91.9%
15 to 21 June 2020 89.9%
22 to 28 June 2020 89.3%
29 June to 5 July 2020 93.7%
6 to 12 July 2020 92.1%
13 to 19 July 2020 90.7%
20 to 26 July 2020 91.6%
27 July to 2 August 2020 91.3%
3 to 9 August 2020 91.5%
10 to 16 August 2020 90.9%
17 to 23 August 2020 91.6%
24 to 30 August 2020 90.9%
31 August to 6 September 2020 92.1%
7 to 13 September 2020 92.6%
14 to 20 September 2020 91.8%
21 to 27 September 2020 90.3%
28 September to 4 October 2020 93.6%
5 to 11 October 2020 91.9%
12 to 18 October 2020 92.4%
19 to 25 October 2020 93%
26 October to 1 November 2020 91.9%
2 to 8 November 2020 90.4%
9 to 15 November 2020 91.9%
16 to 22 November 2020

Completion rate

What percentage of users completed the transaction

Average time taken to complete the transaction

25 Nov to 1 Dec 2019 28m 42s
Date Click to sort Average session time Click to sort
12 to 18 October 2020
19 to 25 October 2020
26 October to 1 November 2020
2 to 8 November 2020
9 to 15 November 2020
16 to 22 November 2020
Date Click to sort Average session time Click to sort
25 November to 1 December 2019 28m 42s
2 to 8 December 2019
9 to 15 December 2019
16 to 22 December 2019
23 to 29 December 2019
30 December 2019 to 5 January 2020
6 to 12 January 2020
13 to 19 January 2020
20 to 26 January 2020
27 January to 2 February 2020
3 to 9 February 2020
10 to 16 February 2020
17 to 23 February 2020
24 February to 1 March 2020
2 to 8 March 2020
9 to 15 March 2020
16 to 22 March 2020
23 to 29 March 2020
30 March to 5 April 2020
6 to 12 April 2020
13 to 19 April 2020
20 to 26 April 2020
27 April to 3 May 2020
4 to 10 May 2020
11 to 17 May 2020
18 to 24 May 2020
25 to 31 May 2020
1 to 7 June 2020
8 to 14 June 2020
15 to 21 June 2020
22 to 28 June 2020
29 June to 5 July 2020
6 to 12 July 2020
13 to 19 July 2020
20 to 26 July 2020
27 July to 2 August 2020
3 to 9 August 2020
10 to 16 August 2020
17 to 23 August 2020
24 to 30 August 2020
31 August to 6 September 2020
7 to 13 September 2020
14 to 20 September 2020
21 to 27 September 2020
28 September to 4 October 2020
5 to 11 October 2020
12 to 18 October 2020
19 to 25 October 2020
26 October to 1 November 2020
2 to 8 November 2020
9 to 15 November 2020
16 to 22 November 2020

How users access the content

Which devices and browsers users are accessing the content from

Service availability

30 days

Page load time

22 Nov 2020 0.93s

Date Click to sort Page load time Click to sort Uptime Click to sort
17 November 2020
18 November 2020 840ms 100%
19 November 2020 842ms 99.7%
20 November 2020 841ms 100%
21 November 2020 901ms 100%
22 November 2020 926ms 100%

Uptime

22 Nov 2020 100%

Date Click to sort Page load time Click to sort Uptime Click to sort
17 November 2020
18 November 2020 840ms 100%
19 November 2020 842ms 99.7%
20 November 2020 841ms 100%
21 November 2020 901ms 100%
22 November 2020 926ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
24 October 2020 1,031ms 100%
25 October 2020 921ms 100%
26 October 2020 942ms 100%
27 October 2020 911ms 100%
28 October 2020 957ms 100%
29 October 2020 920ms 100%
30 October 2020 887ms 100%
31 October 2020 895ms 100%
1 November 2020 892ms 100%
2 November 2020 899ms 100%
3 November 2020 887ms 100%
4 November 2020 856ms 100%
5 November 2020 858ms 100%
6 November 2020 898ms 100%
7 November 2020 850ms 100%
8 November 2020 837ms 100%
9 November 2020 736ms 100%
10 November 2020 737ms 100%
11 November 2020 773ms 100%
12 November 2020 788ms 100%
13 November 2020 783ms 100%
14 November 2020 821ms 100%
15 November 2020 979ms 100%
16 November 2020 826ms 100%
17 November 2020
18 November 2020 840ms 100%
19 November 2020 842ms 99.7%
20 November 2020 841ms 100%
21 November 2020 901ms 100%
22 November 2020 926ms 100%

24 hours

Page load time

6:00pm, 23 Nov 2020 0.85s

Time Click to sort Page load time Click to sort Uptime Click to sort
1:00pm 814ms 100%
2:00pm 724ms 100%
3:00pm 878ms 100%
4:00pm 884ms 100%
5:00pm 890ms 100%
6:00pm 852ms 100%

Uptime

6:00pm, 23 Nov 2020 100%

Time Click to sort Page load time Click to sort Uptime Click to sort
1:00pm 814ms 100%
2:00pm 724ms 100%
3:00pm 878ms 100%
4:00pm 884ms 100%
5:00pm 890ms 100%
6:00pm 852ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
7:00pm 840ms 100%
8:00pm 1,022ms 100%
9:00pm 852ms 100%
10:00pm 841ms 100%
11:00pm 888ms 100%
12:00am 813ms 100%
1:00am 786ms 100%
2:00am 822ms 100%
3:00am 890ms 100%
4:00am 796ms 100%
5:00am 793ms 100%
6:00am 1,117ms 100%
7:00am 938ms 100%
8:00am 819ms 100%
9:00am 746ms 100%
10:00am 766ms 100%
11:00am 879ms 100%
12:00pm 791ms 100%
1:00pm 814ms 100%
2:00pm 724ms 100%
3:00pm 878ms 100%
4:00pm 884ms 100%
5:00pm 890ms 100%
6:00pm 852ms 100%

User satisfaction

Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'

16 to 22 Nov 2020 91.9%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
12 October 2020 91.5% 3 6 9 85 290
19 October 2020 92.8% 2 1 5 83 271
26 October 2020 92.6% 3 1 8 68 254
2 November 2020 91.5% 6 2 6 86 277
9 November 2020 92.7% 5 3 8 56 273
16 November 2020 91.9% 3 6 7 71 266
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
25 November 2019 92.7% 1 2 8 78 267
2 December 2019 92.8% 2 1 7 65 237
9 December 2019 92% 3 3 6 62 222
16 December 2019 93.3% 1 0 6 61 218
23 December 2019 93.2% 0 1 2 22 82
30 December 2019 91.4% 4 2 6 50 183
6 January 2020 91.8% 3 3 10 92 296
13 January 2020 92.4% 1 3 5 101 296
20 January 2020 92.5% 5 2 4 79 287
27 January 2020 90.8% 8 4 10 104 333
3 February 2020 92.1% 2 1 14 103 327
10 February 2020 91.8% 3 2 9 103 309
17 February 2020 91.4% 5 5 7 94 303
24 February 2020 90.9% 11 2 13 85 329
2 March 2020 89.9% 5 5 18 98 292
9 March 2020 91.8% 6 0 16 78 308
16 March 2020 91.9% 6 5 7 91 337
23 March 2020 91.7% 3 4 17 92 336
30 March 2020 86.3% 24 6 11 93 285
6 April 2020 90.4% 7 2 10 70 233
13 April 2020 91.9% 6 2 9 61 257
20 April 2020 91.2% 9 3 6 72 278
27 April 2020 93.8% 6 3 6 59 346
4 May 2020 90.5% 2 8 14 74 254
11 May 2020 92.5% 4 2 9 98 346
18 May 2020 89.6% 11 7 6 73 262
25 May 2020 93.3% 1 2 4 63 230
1 June 2020 91.2% 5 4 8 87 278
8 June 2020 92.3% 1 7 6 94 317
15 June 2020 92% 2 3 11 79 272
22 June 2020 91.5% 3 8 5 84 281
29 June 2020 91.9% 4 2 10 87 293
6 July 2020 92.3% 2 2 10 85 287
13 July 2020 91.4% 4 8 14 63 292
20 July 2020 91.6% 4 5 5 69 246
27 July 2020 92.8% 2 4 6 75 282
3 August 2020 90.7% 4 6 11 73 254
10 August 2020 92.6% 4 5 8 74 320
17 August 2020 91.3% 5 6 6 79 275
24 August 2020 91.4% 7 1 8 77 266
31 August 2020 89.3% 5 5 13 100 252
7 September 2020 93.1% 3 2 9 75 314
14 September 2020 91.2% 7 2 5 85 269
21 September 2020 92.2% 4 3 9 92 322
28 September 2020 92.8% 2 3 7 93 325
5 October 2020 91.9% 3 5 11 83 303
12 October 2020 91.5% 3 6 9 85 290
19 October 2020 92.8% 2 1 5 83 271
26 October 2020 92.6% 3 1 8 68 254
2 November 2020 91.5% 6 2 6 86 277
9 November 2020 92.7% 5 3 8 56 273
16 November 2020 91.9% 3 6 7 71 266

Data for new claims for regular payments for carers who help look after someone with substantial caring needs for at least 35 hours a week.

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