Dashboard Carer's Allowance: new claims

This dashboard shows information about how the Carer's Allowance: new claims service is currently performing.

Transactions per year

276k

July 2015 to June 2016

−2.79% Apr 2015 to Mar 2016

Cost per year

no data

July 2015 to June 2016

Cost per transaction

no data

July 2015 to June 2016

Live service usage

Number of users currently on the service

4

users online now

Time Click to sort Number of unique visitors Click to sort
5:55am 2
6:00am 0
6:05am 2
6:10am 5
6:15am 4
6:20am 1
6:25am 3
6:30am 5
6:35am 3
6:40am 4
6:45am 10
6:50am 6
6:55am 9
7:00am 4
7:05am 8
7:10am 3
7:15am 6
7:20am 6
7:25am 4
7:30am 6
7:35am 6
7:40am 7
7:45am 9
7:50am 12
7:55am 10
8:00am 6
8:05am 7
8:10am 7
8:15am 5
8:20am 5
8:25am 4
8:30am 9
8:35am 15
8:40am 16
8:45am 12
8:50am 16
8:55am 13
9:00am 7
9:05am 10
9:10am 7
9:15am 5
9:20am 11
9:25am 12
9:30am 17
9:35am 13
9:40am 16
9:45am 18
9:50am 17
9:55am 24
10:00am 22
10:05am 19
10:10am 18
10:15am 21
10:20am 19
10:25am 15
10:30am 17
10:40am 13
10:45am 22
10:50am 15
10:55am 13
11:00am 19
11:05am 23
11:10am 20
11:15am 21
11:20am 22
11:25am 24
11:30am 20
11:35am 21
11:40am 15
11:45am 14
11:50am 17
11:55am 19
12:00pm 22
12:05pm 18
12:10pm 18
12:15pm 14
12:20pm 20
12:25pm 13
12:30pm 21
12:35pm 15
12:40pm 14
12:45pm 16
12:50pm 18
12:55pm 18
1:00pm 10
1:05pm 18
1:10pm 17
1:15pm 19
1:20pm 24
1:25pm 19
1:30pm 25
1:35pm 23
1:40pm 21
1:45pm 21
1:50pm 23
1:55pm 24
2:00pm 26
2:05pm 27
2:10pm 22
2:15pm 18
2:20pm 17
2:25pm 14
2:30pm 19
2:35pm 18
2:40pm 19
2:45pm 22
2:50pm 22
2:55pm 19
3:00pm 17
3:05pm 26
3:10pm 13
3:15pm 13
3:20pm 16
3:25pm 15
3:30pm 16
3:35pm 14
3:40pm 15
3:45pm 16
3:50pm 12
3:55pm 14
4:00pm 17
4:05pm 16
4:10pm 16
4:15pm 19
4:20pm 18
4:25pm 10
4:30pm 12
4:35pm 16
4:40pm 13
4:45pm 19
4:50pm 20
4:55pm 20
5:00pm 18
5:05pm 12
5:10pm 15
5:15pm 14
5:20pm 16
5:25pm 15
5:30pm 16
5:35pm 12
5:40pm 11
5:45pm 6
5:50pm 11
5:55pm 11
6:00pm 13
6:05pm 11
6:10pm 13
6:15pm 13
6:20pm 6
6:25pm 18
6:30pm 8
6:35pm 12
6:45pm 23
6:50pm 21
6:55pm 16
7:00pm 15
7:05pm 10
7:10pm 12
7:15pm 15
7:20pm 14
7:25pm 15
7:30pm 17
7:35pm 11
7:40pm 13
7:45pm 11
7:50pm 12
7:55pm 7
8:00pm 9
8:05pm 13
8:10pm 11
8:15pm 11
8:20pm 14
8:25pm 16
8:30pm 14
8:35pm 13
8:40pm 9
8:45pm 14
8:50pm 13
8:55pm 11
9:00pm 13
9:05pm 14
9:10pm 16
9:15pm 8
9:20pm 9
9:25pm 9
9:30pm 11
9:35pm 9
9:40pm 11
9:45pm 8
9:50pm 7
9:55pm 7
10:00pm 7
10:05pm 11
10:10pm 4
10:15pm 10
10:20pm 11
10:25pm 10
10:30pm 10
10:35pm 8
10:40pm 7
10:45pm 5
10:50pm 5
10:55pm 4
11:00pm 6
11:10pm 5
11:15pm 3
11:20pm 2
11:25pm 2
11:30pm 6
11:35pm 2
11:40pm 4
11:45pm 4
11:50pm 4
11:55pm 2
12:00am 4
12:18am 0
12:18am 0
12:18am 0
12:20am 0
12:25am 0
12:30am 0
12:35am 1
12:40am 2
12:45am 1
12:50am 3
12:55am 1
1:00am 0
1:05am 0
1:10am 1
1:15am 2
1:20am 1
1:25am 0
1:30am 1
1:35am 1
1:40am 0
1:45am 1
1:50am 1
1:55am 1
2:00am 0
2:05am 0
2:10am 1
2:15am 0
2:20am 2
2:25am 0
2:30am 0
2:35am 0
2:40am 1
2:45am 0
2:50am 1
2:55am 1
3:00am 0
3:05am 2
3:10am 3
3:20am 0
3:25am 0
3:30am 0
3:35am 0
3:40am 1
3:45am 2
3:50am 2
3:55am 0
4:00am 0
4:05am 0
4:10am 1
4:15am 1
4:20am 0
4:25am 1
4:30am 1
4:35am 1
4:40am 0
4:45am 0
4:50am 0
4:55am 0
5:00am 1
5:05am 0
5:10am 0
5:15am 1
5:20am 0
5:25am 2
5:30am 1
5:35am 1
5:40am 1
5:45am 2
5:50am 3
5:55am 2
6:00am 2
6:05am 3
6:10am 3
6:15am 4
6:20am 4
6:25am 4
6:30am 3
6:35am 5
6:40am 7
6:45am 5
6:50am 4

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Paper form Click to sort Digital Click to sort
20 to 26 June 2016 1,661 4,590
27 June to 3 July 2016 1,632 4,728
4 to 10 July 2016 1,616 4,616
11 to 17 July 2016 1,523 4,597
18 to 24 July 2016 1,459 4,214
25 to 31 July 2016 1,419 4,704
1 to 7 August 2016 1,633 4,533
8 to 14 August 2016 1,372 4,421
15 to 21 August 2016 1,568 4,385
22 to 28 August 2016 1,713 4,092
29 August to 4 September 2016 1,344 4,182
5 to 11 September 2016 1,403 4,848
12 to 18 September 2016 1,281 4,868
19 to 25 September 2016 1,993 4,650
26 September to 2 October 2016 1,742 4,771
3 to 9 October 2016 1,669 4,921
10 to 16 October 2016 1,887 4,655
17 to 23 October 2016 1,661 4,415
24 to 30 October 2016 1,626 4,255
31 October to 6 November 2016 1,643 4,691
7 to 13 November 2016 1,699 4,692
14 to 20 November 2016 1,634 4,583
21 to 27 November 2016 1,859 4,590
28 November to 4 December 2016 1,644 4,530
5 to 11 December 2016 1,304 4,077
12 to 18 December 2016 1,370 3,592
19 to 25 December 2016 1,517 2,612
26 December 2016 to 1 January 2017 515 2,076
2 to 8 January 2017 999 4,490
9 to 15 January 2017 1,377 5,148
16 to 22 January 2017 1,739 5,192
23 to 29 January 2017 1,841 5,122
30 January to 5 February 2017 1,421 5,172
6 to 12 February 2017 1,585 5,143
13 to 19 February 2017 1,096 4,751
20 to 26 February 2017 1,181 4,896
27 February to 5 March 2017 2,265 5,021
6 to 12 March 2017 2,043 4,842
13 to 19 March 2017 2,481 4,811
20 to 26 March 2017 1,765 4,818
27 March to 2 April 2017 1,369 4,834
3 to 9 April 2017 1,716 4,690
10 to 16 April 2017 1,245 3,861
17 to 23 April 2017 1,098 4,344
24 to 30 April 2017 1,867 4,841
1 to 7 May 2017 1,343 4,229
8 to 14 May 2017 1,792 4,957
15 to 21 May 2017 1,653 5,020
22 to 28 May 2017 1,600 4,250
29 May to 4 June 2017 1,210 4,142
5 to 11 June 2017 1,235 4,980
12 to 18 June 2017 1,581 4,708

Digital take-up

What percentage of transactions were completed using the online service

12 to 18 June 201774.9%
Date Click to sort Digital take-up Click to sort
20 to 26 June 2016 73.4%
27 June to 3 July 2016 74.3%
4 to 10 July 2016 74.1%
11 to 17 July 2016 75.1%
18 to 24 July 2016 74.3%
25 to 31 July 2016 76.8%
1 to 7 August 2016 73.5%
8 to 14 August 2016 76.3%
15 to 21 August 2016 73.7%
22 to 28 August 2016 70.5%
29 August to 4 September 2016 75.7%
5 to 11 September 2016 77.6%
12 to 18 September 2016 79.2%
19 to 25 September 2016 70%
26 September to 2 October 2016 73.3%
3 to 9 October 2016 74.7%
10 to 16 October 2016 71.2%
17 to 23 October 2016 72.7%
24 to 30 October 2016 72.4%
31 October to 6 November 2016 74.1%
7 to 13 November 2016 73.4%
14 to 20 November 2016 73.7%
21 to 27 November 2016 71.2%
28 November to 4 December 2016 73.4%
5 to 11 December 2016 75.8%
12 to 18 December 2016 72.4%
19 to 25 December 2016 63.3%
26 December 2016 to 1 January 2017 80.1%
2 to 8 January 2017 81.8%
9 to 15 January 2017 78.9%
16 to 22 January 2017 74.9%
23 to 29 January 2017 73.6%
30 January to 5 February 2017 78.4%
6 to 12 February 2017 76.4%
13 to 19 February 2017 81.3%
20 to 26 February 2017 80.6%
27 February to 5 March 2017 68.9%
6 to 12 March 2017 70.3%
13 to 19 March 2017 66%
20 to 26 March 2017 73.2%
27 March to 2 April 2017 77.9%
3 to 9 April 2017 73.2%
10 to 16 April 2017 75.6%
17 to 23 April 2017 79.8%
24 to 30 April 2017 72.2%
1 to 7 May 2017 75.9%
8 to 14 May 2017 73.4%
15 to 21 May 2017 75.2%
22 to 28 May 2017 72.6%
29 May to 4 June 2017 77.4%
5 to 11 June 2017 80.1%
12 to 18 June 2017 74.9%

Average time taken to complete the transaction

12 to 18 June 201726m 13s
Date Click to sort Average session time Click to sort
20 to 26 June 2016 26m 47s
27 June to 3 July 2016 26m 26s
4 to 10 July 2016 26m 2s
11 to 17 July 2016 26m 13s
18 to 24 July 2016 26m 17s
25 to 31 July 2016 26m 43s
1 to 7 August 2016 26m 5s
8 to 14 August 2016 25m 41s
15 to 21 August 2016 25m 47s
22 to 28 August 2016 26m 29s
29 August to 4 September 2016 26m 15s
5 to 11 September 2016 26m 23s
12 to 18 September 2016 26m 22s
19 to 25 September 2016 27m 2s
26 September to 2 October 2016 27m 26s
3 to 9 October 2016 27m 25s
10 to 16 October 2016 27m 25s
17 to 23 October 2016 27m 8s
24 to 30 October 2016 26m 55s
31 October to 6 November 2016 26m 24s
7 to 13 November 2016 26m 44s
14 to 20 November 2016 27m 5s
21 to 27 November 2016 27m 27s
28 November to 4 December 2016 27m 38s
5 to 11 December 2016 27m 0s
12 to 18 December 2016 26m 49s
19 to 25 December 2016 26m 39s
26 December 2016 to 1 January 2017 26m 41s
2 to 8 January 2017 27m 49s
9 to 15 January 2017 26m 50s
16 to 22 January 2017 26m 36s
23 to 29 January 2017 26m 52s
30 January to 5 February 2017 26m 14s
6 to 12 February 2017 26m 27s
13 to 19 February 2017 26m 40s
20 to 26 February 2017 25m 55s
27 February to 5 March 2017 26m 26s
6 to 12 March 2017 27m 7s
13 to 19 March 2017 25m 52s
20 to 26 March 2017 25m 52s
27 March to 2 April 2017 25m 25s
3 to 9 April 2017 26m 27s
10 to 16 April 2017 26m 4s
17 to 23 April 2017 26m 31s
24 to 30 April 2017 27m 25s
1 to 7 May 2017 26m 25s
8 to 14 May 2017 25m 30s
15 to 21 May 2017 26m 18s
22 to 28 May 2017 25m 38s
29 May to 4 June 2017 25m 60s
5 to 11 June 2017 26m 36s
12 to 18 June 2017 26m 13s

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

12 to 18 June 201793.3%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
20 June 2016 92.9% 1 4 14 119 439
27 June 2016 93.4% 4 5 3 116 452
4 July 2016 92% 3 8 11 118 412
11 July 2016 91.9% 6 3 12 126 419
18 July 2016 92.2% 2 8 9 109 381
25 July 2016 92.5% 2 6 8 136 442
1 August 2016 92.3% 4 7 8 109 401
8 August 2016 92.2% 7 4 8 129 443
15 August 2016 92.6% 5 4 14 105 428
22 August 2016 92.2% 6 5 12 92 383
29 August 2016 92% 6 4 16 87 372
5 September 2016 91.4% 5 5 15 139 429
12 September 2016 93.2% 2 5 11 104 423
19 September 2016 92.6% 5 1 11 100 374
26 September 2016 92.5% 5 5 15 88 395
3 October 2016 92.7% 5 3 15 103 427
10 October 2016 93.8% 0 1 7 119 425
17 October 2016 93.4% 4 5 7 90 408
24 October 2016 93.8% 0 0 12 102 393
31 October 2016 92.2% 7 4 12 107 416
7 November 2016 93% 2 3 11 112 411
14 November 2016 92.9% 2 3 13 104 393
21 November 2016 93.1% 3 4 5 112 406
28 November 2016 92.9% 3 5 12 101 414
5 December 2016 92.3% 6 2 10 91 351
12 December 2016 91.9% 8 1 6 84 306
19 December 2016 92.4% 3 0 7 62 219
26 December 2016 92.5% 2 5 3 45 192
2 January 2017 92.4% 4 4 8 114 392
9 January 2017 93% 2 2 11 137 467
16 January 2017 94.4% 3 1 10 100 485
23 January 2017 93.5% 1 6 12 104 456
30 January 2017 92.8% 5 4 11 121 467
6 February 2017 93% 3 2 11 134 472
13 February 2017 92.8% 4 2 14 103 406
20 February 2017 92.6% 7 6 10 101 438
27 February 2017 91.9% 3 5 12 122 394
6 March 2017 93.4% 3 2 12 107 440
13 March 2017 92.2% 4 2 11 107 360
20 March 2017 91.7% 9 7 10 107 422
27 March 2017 92.9% 6 2 8 106 416
3 April 2017 91.6% 5 6 15 113 399
10 April 2017 93.6% 5 1 7 72 338
17 April 2017 93.2% 0 4 11 89 345
24 April 2017 93.3% 6 0 10 113 453
1 May 2017 90.8% 5 4 6 120 312
8 May 2017 91.8% 7 6 15 103 418
15 May 2017 93.1% 6 4 7 108 445
22 May 2017 92.8% 4 0 7 89 316
29 May 2017 91.9% 7 1 14 87 344
5 June 2017 91.8% 8 0 12 123 405
12 June 2017 93.3% 2 5 7 95 384

Completion rate

What percentage of users completed the transaction

12 to 18 June 201784.3%
Date Click to sort Completion rate Click to sort
19 to 25 December 2016 84.8%
26 December 2016 to 1 January 2017 81.9%
2 to 8 January 2017 81.2%
9 to 15 January 2017 82.8%
16 to 22 January 2017 82.8%
23 to 29 January 2017 82.1%
30 January to 5 February 2017 82.5%
6 to 12 February 2017 83.7%
13 to 19 February 2017 83.3%
20 to 26 February 2017 83.7%
27 February to 5 March 2017 84.9%
6 to 12 March 2017 84.2%
13 to 19 March 2017 85.2%
20 to 26 March 2017 85.2%
27 March to 2 April 2017 84.9%
3 to 9 April 2017 84.8%
10 to 16 April 2017 85.1%
17 to 23 April 2017 84%
24 to 30 April 2017 84.4%
1 to 7 May 2017 84.1%
8 to 14 May 2017 85.5%
15 to 21 May 2017 84.1%
22 to 28 May 2017 85.8%
29 May to 4 June 2017 84.6%
5 to 11 June 2017 84.9%
12 to 18 June 2017 84.3%

How users access the content

Which devices and browsers users are accessing the content from

Devices

Desktop, mobile and tablet usage over the last 9 weeks.

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
17 to 23 Apr 2017 34.3% 44.5% 21.2%
24 to 30 Apr 2017 34.7% 45.3% 20%
1 to 7 May 2017 34.9% 46.1% 19%
8 to 14 May 2017 35.6% 45.5% 18.8%
15 to 21 May 2017 35% 44.5% 20.5%
22 to 28 May 2017 34.3% 46% 19.7%
29 May to 4 June 2017 34.5% 45.8% 19.7%
5 to 11 June 2017 35.4% 45.5% 19.1%
12 to 18 June 2017 34.9% 45.3% 19.8%

Browsers

Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
17 to 23 Apr 2017 44.3% 7.7% 0.1% 34.9% 3% 10%
24 to 30 Apr 2017 43.5% 7.8% 0.3% 35.6% 3.3% 9.5%
1 to 7 May 2017 44.5% 7.4% 0.2% 35% 3.1% 9.8%
8 to 14 May 2017 44.2% 8% 0.2% 35.6% 3.1% 9%
15 to 21 May 2017 45.4% 8.1% 0.2% 34.2% 3% 9.1%
22 to 28 May 2017 45.3% 7.3% 0.2% 35.1% 3.2% 9%
29 May to 4 June 2017 44.2% 7% 0.2% 35.8% 2.8% 10%
5 to 11 June 2017 45.1% 7.8% 0.2% 34.5% 2.9% 9.6%
12 to 18 June 2017 44.5% 7.7% 0.3% 35.3% 3% 9.2%

Service availability

30 days

Page load time

24 June 20170.59s

Uptime

24 June 2017100%

Date Click to sort Page load time Click to sort Uptime Click to sort
26 May 2017 534ms 100%
27 May 2017 564ms 100%
28 May 2017 590ms 100%
29 May 2017 683ms 100%
30 May 2017 635ms 100%
31 May 2017 552ms 100%
1 June 2017 580ms 100%
2 June 2017 584ms 100%
3 June 2017 581ms 100%
4 June 2017 516ms 100%
5 June 2017 705ms 100%
6 June 2017 514ms 100%
7 June 2017 529ms 100%
8 June 2017 509ms 100%
9 June 2017 587ms 100%
10 June 2017 514ms 100%
11 June 2017 533ms 100%
12 June 2017 554ms 100%
13 June 2017 573ms 100%
14 June 2017 516ms 100%
15 June 2017 556ms 100%
16 June 2017 529ms 100%
17 June 2017 466ms 100%
18 June 2017 504ms 100%
19 June 2017 505ms 100%
20 June 2017 488ms 100%
21 June 2017 542ms 100%
22 June 2017 641ms 100%
23 June 2017 847ms 100%
24 June 2017 590ms 100%

24 hours

Page load time

5:00am, 25 June 20170.37s

Uptime

5:00am, 25 June 2017100%

Time Click to sort Page load time Click to sort Uptime Click to sort
6:00am 645ms 100%
7:00am 436ms 100%
8:00am 557ms 100%
9:00am 454ms 100%
10:00am 617ms 100%
11:00am 497ms 100%
12:00pm 454ms 100%
1:00pm 473ms 100%
2:00pm 436ms 100%
3:00pm 1,663ms 100%
4:00pm 547ms 100%
5:00pm 471ms 100%
6:00pm 499ms 100%
7:00pm 684ms 100%
8:00pm 482ms 100%
9:00pm 536ms 100%
10:00pm 453ms 100%
11:00pm 700ms 100%
12:00am 416ms 100%
1:00am 485ms 100%
2:00am 496ms 100%
3:00am 451ms 100%
4:00am 335ms 100%
5:00am 369ms 100%

Data for new claims for regular payments for carers who help look after someone with substantial caring needs for at least 35 hours a week.

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