Dashboard Carer's Allowance: new claims

This dashboard shows information about how the Carer's Allowance: new claims service is currently performing.

Transactions per year

283k

Apr 2015 to Mar 2016

−4.94% Jan to Dec 2015

Cost per year

no data

Apr 2015 to Mar 2016

Cost per transaction

no data

Apr 2015 to Mar 2016

Live service usage

Number of users currently on the service

6

users online now

Time Click to sort Number of unique visitors Click to sort
9:20pm 13
9:25pm 14
9:30pm 8
9:35pm 11
9:40pm 10
9:45pm 10
9:50pm 12
9:55pm 7
10:00pm 11
10:05pm 11
10:10pm 8
10:15pm 7
10:20pm 10
10:30pm 8
10:35pm 9
10:40pm 3
10:45pm 4
10:50pm 3
10:55pm 4
11:00pm 6
11:05pm 6
11:10pm 4
11:15pm 3
11:20pm 4
11:25pm 2
11:30pm 5
11:35pm 2
11:40pm 2
11:45pm 0
11:50pm 4
11:55pm 4
12:00am 1
12:18am 2
12:18am 2
12:18am 3
12:20am 3
12:25am 3
12:30am 2
12:35am 4
12:45am 4
12:50am 3
1:00am 0
1:05am 2
1:10am 1
1:15am 1
1:20am 0
1:25am 0
1:30am 2
1:35am 4
1:40am 3
1:45am 0
1:50am 2
1:55am 1
2:00am 1
2:05am 0
2:10am 1
2:15am 0
2:20am 0
2:25am 1
2:30am 1
2:35am 0
2:40am 1
2:45am 2
2:50am 3
2:55am 2
3:00am 2
3:05am 1
3:10am 1
3:15am 1
3:20am 1
3:25am 2
3:30am 1
3:35am 1
3:40am 0
3:45am 0
3:50am 0
3:55am 0
4:05am 0
4:10am 1
4:15am 1
4:20am 0
4:25am 0
4:30am 0
4:35am 0
4:40am 0
4:45am 0
4:50am 0
4:55am 0
5:00am 0
5:05am 0
5:10am 1
5:15am 1
5:20am 2
5:25am 1
5:30am 1
5:35am 0
5:40am 1
5:45am 1
5:50am 0
5:55am 1
6:00am 1
6:05am 4
6:10am 3
6:15am 4
6:20am 3
6:25am 4
6:30am 3
6:35am 3
6:40am 4
6:45am 4
6:50am 2
6:55am 5
7:00am 2
7:05am 4
7:10am 6
7:15am 5
7:20am 7
7:25am 10
7:30am 5
7:40am 4
7:45am 2
7:55am 8
8:00am 6
8:05am 6
8:10am 7
8:15am 5
8:20am 7
8:25am 4
8:30am 4
8:35am 6
8:40am 6
8:45am 8
8:50am 3
8:55am 8
9:00am 5
9:05am 9
9:10am 7
9:15am 8
9:20am 6
9:25am 8
9:30am 8
9:35am 7
9:40am 9
9:45am 8
9:50am 10
9:55am 13
10:00am 10
10:05am 11
10:10am 12
10:15am 9
10:20am 13
10:25am 20
10:30am 17
10:35am 17
10:40am 16
10:45am 14
10:50am 19
10:55am 22
11:00am 22
11:05am 21
11:10am 17
11:15am 18
11:20am 13
11:25am 15
11:30am 10
11:35am 8
11:40am 13
11:45am 9
11:50am 9
11:55am 11
12:00pm 12
12:05pm 14
12:10pm 11
12:15pm 13
12:20pm 14
12:25pm 12
12:30pm 12
12:35pm 12
12:40pm 15
12:45pm 15
12:50pm 13
12:55pm 10
1:00pm 11
1:05pm 14
1:10pm 13
1:15pm 20
1:20pm 17
1:25pm 19
1:30pm 17
1:35pm 12
1:40pm 13
1:45pm 9
1:50pm 13
1:55pm 11
2:00pm 10
2:05pm 6
2:10pm 16
2:15pm 11
2:20pm 11
2:25pm 12
2:30pm 14
2:35pm 18
2:40pm 18
2:45pm 16
2:50pm 19
2:55pm 24
3:00pm 19
3:05pm 15
3:10pm 15
3:15pm 11
3:20pm 14
3:25pm 14
3:30pm 15
3:35pm 19
3:40pm 18
3:45pm 15
3:50pm 18
3:55pm 13
4:00pm 18
4:05pm 22
4:10pm 16
4:15pm 16
4:20pm 13
4:25pm 12
4:30pm 10
4:35pm 10
4:40pm 16
4:45pm 12
4:50pm 11
4:55pm 18
5:00pm 19
5:05pm 17
5:10pm 15
5:15pm 14
5:20pm 16
5:25pm 12
5:30pm 12
5:40pm 11
5:45pm 10
5:55pm 16
6:00pm 16
6:05pm 15
6:10pm 12
6:15pm 10
6:20pm 16
6:25pm 16
6:30pm 13
6:35pm 18
6:40pm 15
6:45pm 11
6:50pm 13
6:55pm 14
7:00pm 7
7:05pm 11
7:10pm 10
7:15pm 10
7:20pm 12
7:25pm 12
7:30pm 14
7:35pm 11
7:40pm 9
7:45pm 16
7:50pm 13
7:55pm 13
8:00pm 15
8:05pm 14
8:10pm 13
8:15pm 14
8:20pm 11
8:25pm 8
8:30pm 14
8:35pm 17
8:40pm 18
8:45pm 16
8:50pm 16
8:55pm 14
9:00pm 11
9:05pm 9
9:10pm 12
9:15pm 15
9:20pm 20
9:25pm 11
9:30pm 8
9:35pm 3
9:40pm 2
9:45pm 9
9:50pm 9
9:55pm 8
10:00pm 12
10:05pm 6
10:10pm 8
10:15pm 6

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Paper form Click to sort Digital Click to sort
23 to 29 May 2016 1,688 4,364
30 May to 5 June 2016 1,445 3,977
6 to 12 June 2016 1,559 4,759
13 to 19 June 2016 1,542 4,693
20 to 26 June 2016 1,661 4,590
27 June to 3 July 2016 1,632 4,728
4 to 10 July 2016 1,616 4,616
11 to 17 July 2016 1,523 4,597
18 to 24 July 2016 1,459 4,214
25 to 31 July 2016 1,419 4,704
1 to 7 August 2016 1,633 4,533
8 to 14 August 2016 1,372 4,421
15 to 21 August 2016 1,568 4,385
22 to 28 August 2016 1,713 4,092
29 August to 4 September 2016 1,344 4,182
5 to 11 September 2016 1,403 4,848
12 to 18 September 2016 1,281 4,868
19 to 25 September 2016 1,993 4,650
26 September to 2 October 2016 1,742 4,771
3 to 9 October 2016 1,669 4,921
10 to 16 October 2016 1,887 4,655
17 to 23 October 2016 1,661 4,415
24 to 30 October 2016 1,626 4,255
31 October to 6 November 2016 1,643 4,691
7 to 13 November 2016 1,699 4,692
14 to 20 November 2016 1,634 4,583
21 to 27 November 2016 1,859 4,590
28 November to 4 December 2016 1,644 4,530
5 to 11 December 2016 1,304 4,077
12 to 18 December 2016 1,370 3,592
19 to 25 December 2016 1,517 2,612
26 December 2016 to 1 January 2017 515 2,076
2 to 8 January 2017 999 4,490
9 to 15 January 2017 1,377 5,148
16 to 22 January 2017 1,739 5,192
23 to 29 January 2017 1,841 5,122
30 January to 5 February 2017 1,421 5,172
6 to 12 February 2017 1,585 5,143
13 to 19 February 2017 1,096 4,751
20 to 26 February 2017 1,181 4,896
27 February to 5 March 2017 2,265 5,021
6 to 12 March 2017 2,043 4,842
13 to 19 March 2017 2,481 4,811
20 to 26 March 2017 1,765 4,818
27 March to 2 April 2017 1,369 4,834
3 to 9 April 2017 1,716 4,690
10 to 16 April 2017 1,245 3,861
17 to 23 April 2017 1,098 4,344
24 to 30 April 2017 1,867 4,841
1 to 7 May 2017 1,343 4,229
8 to 14 May 2017 1,792 4,957
15 to 21 May 2017 1,653 5,020

Digital take-up

What percentage of transactions were completed using the online service

15 to 21 May 201775.2%
Date Click to sort Digital take-up Click to sort
23 to 29 May 2016 72.1%
30 May to 5 June 2016 73.3%
6 to 12 June 2016 75.3%
13 to 19 June 2016 75.3%
20 to 26 June 2016 73.4%
27 June to 3 July 2016 74.3%
4 to 10 July 2016 74.1%
11 to 17 July 2016 75.1%
18 to 24 July 2016 74.3%
25 to 31 July 2016 76.8%
1 to 7 August 2016 73.5%
8 to 14 August 2016 76.3%
15 to 21 August 2016 73.7%
22 to 28 August 2016 70.5%
29 August to 4 September 2016 75.7%
5 to 11 September 2016 77.6%
12 to 18 September 2016 79.2%
19 to 25 September 2016 70%
26 September to 2 October 2016 73.3%
3 to 9 October 2016 74.7%
10 to 16 October 2016 71.2%
17 to 23 October 2016 72.7%
24 to 30 October 2016 72.4%
31 October to 6 November 2016 74.1%
7 to 13 November 2016 73.4%
14 to 20 November 2016 73.7%
21 to 27 November 2016 71.2%
28 November to 4 December 2016 73.4%
5 to 11 December 2016 75.8%
12 to 18 December 2016 72.4%
19 to 25 December 2016 63.3%
26 December 2016 to 1 January 2017 80.1%
2 to 8 January 2017 81.8%
9 to 15 January 2017 78.9%
16 to 22 January 2017 74.9%
23 to 29 January 2017 73.6%
30 January to 5 February 2017 78.4%
6 to 12 February 2017 76.4%
13 to 19 February 2017 81.3%
20 to 26 February 2017 80.6%
27 February to 5 March 2017 68.9%
6 to 12 March 2017 70.3%
13 to 19 March 2017 66%
20 to 26 March 2017 73.2%
27 March to 2 April 2017 77.9%
3 to 9 April 2017 73.2%
10 to 16 April 2017 75.6%
17 to 23 April 2017 79.8%
24 to 30 April 2017 72.2%
1 to 7 May 2017 75.9%
8 to 14 May 2017 73.4%
15 to 21 May 2017 75.2%

Average time taken to complete the transaction

15 to 21 May 201726m 18s
Date Click to sort Average session time Click to sort
23 to 29 May 2016 26m 2s
30 May to 5 June 2016 26m 58s
6 to 12 June 2016 26m 33s
13 to 19 June 2016 26m 46s
20 to 26 June 2016 26m 47s
27 June to 3 July 2016 26m 26s
4 to 10 July 2016 26m 2s
11 to 17 July 2016 26m 13s
18 to 24 July 2016 26m 17s
25 to 31 July 2016 26m 43s
1 to 7 August 2016 26m 5s
8 to 14 August 2016 25m 41s
15 to 21 August 2016 25m 47s
22 to 28 August 2016 26m 29s
29 August to 4 September 2016 26m 15s
5 to 11 September 2016 26m 23s
12 to 18 September 2016 26m 22s
19 to 25 September 2016 27m 2s
26 September to 2 October 2016 27m 26s
3 to 9 October 2016 27m 25s
10 to 16 October 2016 27m 25s
17 to 23 October 2016 27m 8s
24 to 30 October 2016 26m 55s
31 October to 6 November 2016 26m 24s
7 to 13 November 2016 26m 44s
14 to 20 November 2016 27m 5s
21 to 27 November 2016 27m 27s
28 November to 4 December 2016 27m 38s
5 to 11 December 2016 27m 0s
12 to 18 December 2016 26m 49s
19 to 25 December 2016 26m 39s
26 December 2016 to 1 January 2017 26m 41s
2 to 8 January 2017 27m 49s
9 to 15 January 2017 26m 50s
16 to 22 January 2017 26m 36s
23 to 29 January 2017 26m 52s
30 January to 5 February 2017 26m 14s
6 to 12 February 2017 26m 27s
13 to 19 February 2017 26m 40s
20 to 26 February 2017 25m 55s
27 February to 5 March 2017 26m 26s
6 to 12 March 2017 27m 7s
13 to 19 March 2017 25m 52s
20 to 26 March 2017 25m 52s
27 March to 2 April 2017 25m 25s
3 to 9 April 2017 26m 27s
10 to 16 April 2017 26m 4s
17 to 23 April 2017 26m 31s
24 to 30 April 2017 27m 25s
1 to 7 May 2017 26m 25s
8 to 14 May 2017 25m 30s
15 to 21 May 2017 26m 18s

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

15 to 21 May 201793.1%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
23 May 2016 92.9% 3 2 14 104 402
30 May 2016 92.9% 5 6 5 94 393
6 June 2016 92.4% 7 2 13 121 456
13 June 2016 93.2% 2 3 10 108 414
20 June 2016 92.9% 1 4 14 119 439
27 June 2016 93.4% 4 5 3 116 452
4 July 2016 92% 3 8 11 118 412
11 July 2016 91.9% 6 3 12 126 419
18 July 2016 92.2% 2 8 9 109 381
25 July 2016 92.5% 2 6 8 136 442
1 August 2016 92.3% 4 7 8 109 401
8 August 2016 92.2% 7 4 8 129 443
15 August 2016 92.6% 5 4 14 105 428
22 August 2016 92.2% 6 5 12 92 383
29 August 2016 92% 6 4 16 87 372
5 September 2016 91.4% 5 5 15 139 429
12 September 2016 93.2% 2 5 11 104 423
19 September 2016 92.6% 5 1 11 100 374
26 September 2016 92.5% 5 5 15 88 395
3 October 2016 92.7% 5 3 15 103 427
10 October 2016 93.8% 0 1 7 119 425
17 October 2016 93.4% 4 5 7 90 408
24 October 2016 93.8% 0 0 12 102 393
31 October 2016 92.2% 7 4 12 107 416
7 November 2016 93% 2 3 11 112 411
14 November 2016 92.9% 2 3 13 104 393
21 November 2016 93.1% 3 4 5 112 406
28 November 2016 92.9% 3 5 12 101 414
5 December 2016 92.3% 6 2 10 91 351
12 December 2016 91.9% 8 1 6 84 306
19 December 2016 92.4% 3 0 7 62 219
26 December 2016 92.5% 2 5 3 45 192
2 January 2017 92.4% 4 4 8 114 392
9 January 2017 93% 2 2 11 137 467
16 January 2017 94.4% 3 1 10 100 485
23 January 2017 93.5% 1 6 12 104 456
30 January 2017 92.8% 5 4 11 121 467
6 February 2017 93% 3 2 11 134 472
13 February 2017 92.8% 4 2 14 103 406
20 February 2017 92.6% 7 6 10 101 438
27 February 2017 92.1% 3 1 7 83 260
6 March 2017
13 March 2017 92.3% 3 0 1 25 98
20 March 2017 91.7% 9 7 10 107 422
27 March 2017 92.9% 6 2 8 106 416
3 April 2017 91.6% 5 6 15 113 399
10 April 2017 93.6% 5 1 7 72 338
17 April 2017 93.2% 0 4 11 89 345
24 April 2017 93.3% 6 0 10 113 453
1 May 2017 90.8% 5 4 6 120 312
8 May 2017 91.8% 7 6 15 103 418
15 May 2017 93.1% 6 4 7 108 445

Completion rate

What percentage of users completed the transaction

15 to 21 May 201784.1%
Date Click to sort Completion rate Click to sort
21 to 27 November 2016 81%
28 November to 4 December 2016 82.4%
5 to 11 December 2016 83%
12 to 18 December 2016 81.8%
19 to 25 December 2016 84.8%
26 December 2016 to 1 January 2017 81.9%
2 to 8 January 2017 81.2%
9 to 15 January 2017 82.8%
16 to 22 January 2017 82.8%
23 to 29 January 2017 82.1%
30 January to 5 February 2017 82.5%
6 to 12 February 2017 83.7%
13 to 19 February 2017 83.3%
20 to 26 February 2017 83.7%
27 February to 5 March 2017 84.9%
6 to 12 March 2017 84.2%
13 to 19 March 2017 85.2%
20 to 26 March 2017 85.2%
27 March to 2 April 2017 84.9%
3 to 9 April 2017 84.8%
10 to 16 April 2017 85.1%
17 to 23 April 2017 84%
24 to 30 April 2017 84.4%
1 to 7 May 2017 84.1%
8 to 14 May 2017 85.5%
15 to 21 May 2017 84.1%

How users access the content

Which devices and browsers users are accessing the content from

Devices

Desktop, mobile and tablet usage over the last 9 weeks.

Date Click to sort Desktop Click to sort Mobile Click to sort Tablet Click to sort
20 to 26 Mar 2017 35.6% 43.3% 21.1%
27 Mar to 2 Apr 2017 36.3% 43% 20.7%
3 to 9 Apr 2017 36% 44% 20%
10 to 16 Apr 2017 35.5% 44.2% 20.3%
17 to 23 Apr 2017 34.3% 44.5% 21.2%
24 to 30 Apr 2017 34.7% 45.3% 20%
1 to 7 May 2017 34.9% 46.1% 19%
8 to 14 May 2017 35.6% 45.5% 18.8%
15 to 21 May 2017 35% 44.5% 20.5%

Browsers

Date Click to sort Google Chrome Click to sort Internet Explorer (IE9+) Click to sort Internet Explorer (pre IE9) Click to sort Safari Click to sort Firefox Click to sort Other Click to sort
20 to 26 Mar 2017 43.8% 8.1% 0.2% 35.2% 3.2% 9.5%
27 Mar to 2 Apr 2017 43.5% 8.8% 0.3% 34.9% 3.1% 9.4%
3 to 9 Apr 2017 43.4% 8.4% 0.2% 34.9% 3.4% 9.7%
10 to 16 Apr 2017 44% 7.6% 0.1% 35.9% 3% 9.4%
17 to 23 Apr 2017 44.3% 7.7% 0.1% 34.9% 3% 10%
24 to 30 Apr 2017 43.5% 7.8% 0.3% 35.6% 3.3% 9.5%
1 to 7 May 2017 44.5% 7.4% 0.2% 35% 3.1% 9.8%
8 to 14 May 2017 44.2% 8% 0.2% 35.6% 3.1% 9%
15 to 21 May 2017 45.4% 8.1% 0.2% 34.2% 3% 9.1%

Service availability

30 days

Page load time

27 May 20170.56s

Uptime

27 May 2017100%

Date Click to sort Page load time Click to sort Uptime Click to sort
28 April 2017 359ms 100%
29 April 2017 325ms 100%
30 April 2017 330ms 100%
1 May 2017 337ms 100%
2 May 2017 415ms 100%
3 May 2017 549ms 100%
4 May 2017 545ms 100%
5 May 2017 558ms 100%
6 May 2017 511ms 100%
7 May 2017 536ms 100%
8 May 2017 591ms 100%
9 May 2017 566ms 100%
10 May 2017 592ms 100%
11 May 2017 703ms 100%
12 May 2017 692ms 100%
13 May 2017 593ms 100%
14 May 2017 545ms 100%
15 May 2017 538ms 100%
16 May 2017 520ms 100%
17 May 2017 551ms 100%
18 May 2017 671ms 100%
19 May 2017 552ms 100%
20 May 2017 461ms 100%
21 May 2017 497ms 100%
22 May 2017 555ms 100%
23 May 2017 571ms 100%
24 May 2017 554ms 100%
25 May 2017 566ms 100%
26 May 2017 534ms 100%
27 May 2017 564ms 100%

24 hours

Page load time

9:00pm, 28 May 20170.62s

Uptime

9:00pm, 28 May 2017100%

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00pm 529ms 100%
11:00pm 496ms 100%
12:00am 388ms 100%
1:00am 544ms 100%
2:00am 514ms 100%
3:00am 492ms 100%
4:00am 432ms 100%
5:00am 1,238ms 100%
6:00am 505ms 100%
7:00am 451ms 100%
8:00am 557ms 100%
9:00am 527ms 100%
10:00am 532ms 100%
11:00am 463ms 100%
12:00pm 498ms 100%
1:00pm 542ms 100%
2:00pm 1,011ms 100%
3:00pm 459ms 100%
4:00pm 575ms 100%
5:00pm 564ms 100%
6:00pm 1,209ms 100%
7:00pm 462ms 100%
8:00pm 418ms 100%
9:00pm 619ms 100%

Data for new claims for regular payments for carers who help look after someone with substantial caring needs for at least 35 hours a week.

Help us improve GOV.UK

The form on this page is for reporting problems with this dashboard.

If you've had problems with the service that this dashboard is providing data for, please send details to the team responsible for the service.

Don't include personal or financial information, eg your National Insurance number or credit card details.