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1. What a performance analyst does
A performance analyst conducts analysis. They develop performance measurement frameworks - KPIs, goals, user needs, benefits - and analyse the performance of a service or product against these, adapting their approach and framework appropriately and in line with any changes.
- work with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks
- source, collect and extract data that is accurate and fit for purpose, working with developers to configure, test and update configurations
- analyse data and use this analysis to create compelling evidence-based and actionable data stories to share with stakeholders to drive decisions
- inform the iterative design of the service or product in order to ensure effectiveness, efficiency and accuracy
- make sure data and analysis is of high quality and accuracy, and work with a variety of qualitative and quantitative data
- are ambassadors for analytics, supporting others to improve and interpret data and are included throughout the product and content life cycles
- provide challenge from a digital perspective and collaborate with other digital and analytical professions, especially user researchers, to provide collective insights
- work as part of or with an agile or scrum team, where appropriate, on a specific project or in day-to-day continuous improvement activities
2. Performance analyst role levels
The role levels are:
- head of performance analysis
- lead performance analyst
- senior performance analyst
- associate performance analyst
3. Other roles in data
There are 2 other roles within data: