Operations analyst: skills they need

The skills and Civil Service competencies needed by operations analysts in government.



This is the standardised cross-government guidance for the operations analyst role.

There are 3 other role levels in command and control centre management:

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Published 23 March 2017
Last updated 22 May 2018 + show all updates
  1. Following a change in naming conventions, we have changed 'capabilities' to 'skills' and 'levels of mastery' to 'skill levels'.
  2. Version 2 of this guidance contains updated capabilities and some remapping of Civil Service competencies to the job role.
  3. First published.