National Clearance Hub

Online

Clearing goods entering, leaving or transiting the UK or EU

Get your goods cleared by the National Clearance Hub when moving goods into, out of, or through the UK or EU.

Webchat

Speak to an adviser online about:

  • the clearance of ‘live’ entries
  • already submitted applications awaiting processing
  • any problems you’re having due to coronavirus (COVID-19)

Email

Email HMRC enquiries about electronic submission of Route 1 and 2 declarations

Email HMRC enquiries about transfer of residence

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

Phone

Imports and exports

Call for advice about imports or exports submitted to the National Clearance Hub for clearance.

Telephone:
0300 322 7900

Opening times:

24 hours a day, 7 days a week

Import inventory control

Call for advice about air and maritime import inventory control.

Telephone:
0300 322 7919

Opening times:

Monday to Friday: 9am to 5pm

Transfer of Residence

Call about Transfer of Residence applications submitted for processing.

Telephone:
0300 322 9434 (option 4)

Opening times:

Monday to Friday: 9am to 5pm

Find out about call charges

Post

General letters and enquiries

Write to HMRC for general advice about goods clearance by the National Clearance Hub.

You do not need to include a street name or PO box when writing to this address.

Couriers should use a different address.

BT-NCH
HM Revenue and Customs
BX9 1GZ
United Kingdom

Courier post and licences and forms

Send courier post and licences and forms requests to:

National Clearance Hub
Ralli Quays West Building
3 Stanley Street
Salford
M60 9HL
United Kingdom

Route 3 entries and complaints

Write to this address if you have any complaints about the National Clearance Hub:

Freepost RTGR-LSCG-LTJS
HM Revenue and Customs
National Clearance Hub, Ralli Quays
3 Stanley Street, Salford
M60 9LA
United Kingdom

Part of Get UK customs clearance when importing goods into the UK: step by step

  1. Step 1 Check if you need to follow this process

    Follow these steps to get your goods for import through UK customs if you’re managing the process yourself.

    Getting customs clearance is complicated. You can hire a transporter or customs agent to make the import declaration and get your goods through UK customs.

    1. Hire someone to deal with customs for you

    Your business must be ready to import the goods before you can get customs clearance.

    1. Find out about importing goods into the UK
    1. Check if you need to make an import declaration

  2. Step 2 Set up your business for making import declarations

    You need an EORI number that starts with GB to import goods into England, Wales or Scotland. You'll need a new one if you have an EORI that does not start with GB.

    If you move goods to or from Northern Ireland you may need one that starts with XI.

    1. Get an EORI number

    Depending on where you're moving goods, you need to be registered on the right systems and have compatible software to make declarations.

    1. Check what systems and software you need to make declarations

  3. Step 3 Check if you can make the customs process quicker

    There are processes that can make clearing customs quicker and easier to manage if you have to make import declarations regularly.

    1. Find out about using simplified declaration procedures
    2. Check if Authorised Economic Operator status is right for you

    If you're importing goods from the EU to England, Scotland or Wales (Great Britain) you might be able to delay making a declaration for up to 6 months.

    1. Check if you can declare your goods later if you're importing goods from the EU

    If you regularly import goods using Common Transit, you can apply to start movements of goods at your own premises.

    1. Check if consignee status is right for your business

  4. Step 4 Register to import goods with restrictions

    You need to register as an importer if you import things like plant or animal products, high-risk food or feed, medicines, textiles, chemicals or firearms.

    Register to import:

  5. Step 5 Check if you need a licence or certificate for your goods

    There are special rules and you may need to get licences or certificates if you are importing any of the following:

  6. and Check the labelling, marking and marketing rules

    1. Check the marking, labelling and marketing standards for food, plant seeds and manufactured goods

  7. Step 6 Arrange for the goods to be inspected

    If you import things like plant or animal products, you need to choose a place where the goods can be inspected. This needs to happen before they’re allowed through the UK border.

    1. Find an inspection point for animals and animal products
    2. Find an inspection point for plants, plant products, seeds and wood
    3. Find an inspection point for high risk food and feed that is not of animal origin
    4. Find an inspection point for endangered species, or products made from endangered plants or animals

    You need to let the inspection point know when the goods are arriving. You might have to pay a fee for the inspection.

  8. Step 7 Submit and manage the import declaration

    1. Find out how to submit import declarations
    2. Find out how to change or cancel an import declaration

    If you're importing goods from the EU to England, Scotland or Wales (Great Britain) you might be able to delay making a declaration for up to 6 months.

    1. Check if you can declare your goods later to make the importing process quicker

  9. Step 8 Pay VAT and duty

    HMRC will tell you how much to pay after you submit the declaration.

    1. Find out how and when to pay VAT and duty

  10. Step 9 Get the goods released if they're held up at the border

    The goods may be held at the border if, for example:

    • you have not paid the right amount of duty or VAT
    • you do not have the right import licences for the goods or business
    • they did not pass inspection
    • they've been combined with a shipment that has been held up

    If this happens you will be told why.

    1. You are currently viewing: Contact the National Clearance Hub to get help

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