Collection

HMRC Customer Surveys

Below are the links to the HMRC Customer Experience surveys

• From: HM Revenue & Customs
• Published: 17 July 2025

HMRC conducts yearly Customer Experience surveys with 5 core customer groups: Individuals, Agents, Small Businesses, Mid-sized Businesses and Large Businesses. 

2024 customer surveys

Customer surveys carried out in 2024.

• Individuals Customer Experience and Perceptions Survey 2024
  • 17 July 2025
  • Research and analysis
• Agents, Small and Mid-Sized Businesses Customer Survey 2024
  • 17 July 2025
  • Research and analysis
• The Large Business Customer Survey 2024
  • 17 July 2025
  • Research and analysis

Published 17 July 2025