Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Consultation on rectifying consumer disputes launched

A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

Latest

1. Vulnerable consumers

   • updated 12 September 2018
   • Research and analysis

2. Tough new measures to end the blight of nuisance calls

   • published 8 September 2018
   • News story

3. CMR Bulletin 35

   • published 7 September 2018
   • Guidance

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Announcements

1. Tough new measures to end the blight of nuisance calls

   • 8 September 2018
   • News story

2. CMA launches court action against viagogo

   • 31 August 2018
   • Press release

3. Online gambling firms remove restrictions on cash withdrawals

   • 29 August 2018
   • Press release

See all announcements

Consultations

1. Hallmarking by UK Assay Offices overseas

   • 31 August 2018
   • Consultation outcome

2. Energy Company Obligation: ECO3, 2018 to 2022

   • 19 July 2018
   • Consultation outcome

3. Nuisance calls and messages: action against directors

   • 21 June 2018
   • Closed consultation

See all consultations

Publications

1. Vulnerable consumers

   • 12 September 2018
   • Research and analysis

2. CMR Bulletin 35

   • 7 September 2018
   • Guidance

3. Colombia – Consular Fees

   • 31 August 2018
   • Guidance

See all publications

Statistics

1. Deaths registered by area in England and Wales, monthly provisional: Feb 2018

   • 27 March 2018
   • National Statistics

2. Water abstraction statistics: England, 2000 to 2016

   • 8 February 2018
   • Official Statistics

3. Seasonal outflow and rainfall estimates for the UK

   • 8 December 2014
   • Official Statistics

See all statistics

Detailed guides

1. Meat products: sell them legally in England

   Find out what information you need to show on products made of or containing meat that you sell to the public. Read more

2. Food labelling: loose foods

   Give information to consumers when selling food that is loose or hasn't been prepacked by another producer. Read more

3. Hallmarking policy

   Role of Regulatory Delivery within hallmarking policy and legislation. Read more

4. Choose a water supplier for your business

   For the first time, over 1.2 million ‘eligible’ non-household customers in England can choose their water supplier (from 3 April 2017). Read more

5. Claim compensation for injury or financial loss

   How to claim compensation yourself or if using a claims management company, check they're authorised, your rights and their obligations. Read more