Topic

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Policies 4

1. Making consumer credit markets fairer

   The government wants to make sure that lenders treat borrowers fairly.

2. Maintaining secure water supplies, high standards of drinking water and effective sewerage services

   How the government is maintaining high standards of water and sewerage services.

3. Providing better information and protection for consumers

   How the government is changing some laws to help consumers.

4. Making it easier to trade

   How the government is updating some of the older laws covering estate agents and street traders.

Announcements

1. Consultation on rectifying consumer disputes launched

   • 11 March 2014
   • Press release

2. Lawyers, Notaries, Translators, Interpreters & Doctors in Tunisia

   • 6 March 2014
   • News article

3. Misleading websites to face the squeeze

   • 4 March 2014
   • Press release

See all announcements

Consultations

1. Alternative dispute resolution for consumers

   • 11 March 2014
   • Open consultation

2. Regulation fees paid by claims management companies

   • 17 February 2014
   • Consultation outcome

3. Pub companies and tenants consultation

   • 8 January 2014
   • Closed consultation

See all consultations

Publications

1. Offshore certification scam

   • 12 February 2014
   • Guidance

2. QR code use in energy sector: midata programme study

   • 31 January 2014
   • Research and analysis

3. Consumer Rights Bill

   • 23 January 2014
   • Policy paper

See all publications

Statistics

1. Water abstraction estimates

   • 19 December 2013
   • Statistics

2. Annual average rainfall and temperature

   • 15 July 2012
   • Statistics

3. European Community finances: statement on the 2008 EC Budget

   • 10 September 2008
   • Statistics

See all statistics

Detailed guides

1. Processes for dealing with anti-competitive activity

   A guide to how we deal with anti-competitive activity in business. Includes information on competition authorities and sectoral regulation Read more

2. Food standards: labelling, durability and composition

   Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more

3. Measuring container bottles: register a manufacturer's mark

   Register a new manufacturer's mark and access a list of approved and inactive measuring container bottles (MCB) marks. Read more

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