Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Latest

  1. Water situation reports for England

    • updated
    • Collection

  2. Website revised

    • published
    • News story

  3. New core competencies

    • published
    • News story
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Announcements

  1. Website revised

    • News story

  2. New core competencies

    • News story

  3. Waste water and gas treatment: new best available techniques published

    • News story

See all announcements

Consultations

  1. Furniture and furnishings fire safety regulations: proposed changes (2016)

    • Open consultation

  2. Water industry: draft guidance to Ofwat for water and sewerage connections charges

    • Closed consultation

  3. Review of consumer protection measures applying to ticket resale: call for evidence

    • Consultation outcome

See all consultations

Publications

  1. Bills of Sale

    • Research and analysis

  2. Hallmarking guidance notes

    • Guidance

  3. CMR Bulletin 29

    • Guidance

See all publications

Statistics

  1. Water situation report: south east

    • Official Statistics

  2. Water situation report: east of England

    • Official Statistics

  3. Water situation report: Wessex

    • Official Statistics

See all statistics

Detailed guides

  1. Claim compensation for injury or financial loss

    How to claim compensation yourself or if using a claims management company, check they're authorised, your rights and their obligations. Read more

  2. Living in Cuba

    This guide sets out essential information for British national residing in Cuba including advice on health, education, benefits, residence requirements and more. Read more

  3. Food labelling: giving food information to consumers

    Find out the information you must give to customers on food products and how to give it. Read more

  4. Food standards: labelling, durability and composition

    Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more

  5. Product safety for manufacturers

    Technical and legal requirements for safety, design, packaging and insurance, to ensure products are safe and fit for purpose. Read more