Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Consultation on rectifying consumer disputes launched

A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

Latest

1. Victory for consumers as cap on energy tariffs to become law

   • published 19 July 2018
   • Press release

2. Energy Company Obligation: ECO3, 2018 to 2022

   • updated 19 July 2018
   • Consultation outcome

3. British Hallmarking Council: corporate statement, 2018

   • published 17 July 2018
   • Corporate report

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Announcements

1. Victory for consumers as cap on energy tariffs to become law

   • 19 July 2018
   • Press release

2. Record 22,400 minimum wage workers to receive millions in backpay

   • 6 July 2018
   • Press release

3. Ticket bots ban comes into force

   • 5 July 2018
   • Press release

See all announcements

Consultations

1. Energy Company Obligation: ECO3, 2018 to 2022

   • 19 July 2018
   • Consultation outcome

2. Nuisance calls and messages: action against directors

   • 21 June 2018
   • Open consultation

3. Breathing space: call for evidence

   • 18 June 2018
   • Consultation outcome

See all consultations

Publications

1. British Hallmarking Council: corporate statement, 2018

   • 17 July 2018
   • Corporate report

2. Guatemala: Consular Fees

   • 5 July 2018
   • Guidance

3. Claims Management Regulator: annual report 2017 to 2018

   • 5 July 2018
   • Corporate report

See all publications

Statistics

1. Deaths registered by area in England and Wales, monthly provisional: Feb 2018

   • 27 March 2018
   • National Statistics

2. Water abstraction statistics: England, 2000 to 2016

   • 8 February 2018
   • Official Statistics

3. Seasonal outflow and rainfall estimates for the UK

   • 8 December 2014
   • Official Statistics

See all statistics

Detailed guides

1. Meat products: sell them legally in England

   Find out what information you need to show on products made of or containing meat that you sell to the public. Read more

2. Food labelling: loose foods

   Give information to consumers when selling food that is loose or hasn't been prepacked by another producer. Read more

3. Hallmarking policy

   Role of Regulatory Delivery within hallmarking policy and legislation. Read more

4. Choose a water supplier for your business

   For the first time, over 1.2 million ‘eligible’ non-household customers in England can choose their water supplier (from 3 April 2017). Read more

5. Market surveillance projects for gas and electricity meters

   Guidance on the approach to ensure that instruments placed on the market conform to the Measuring Instruments Directive. Read more