Topic

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Consultation on rectifying consumer disputes launched

A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

Latest

1. Thames Tideway Tunnel: draft reasons for specifying the project as a Specified Infrastructure Project and issuing a Preparatory Work Notice

   • updated 23 April 2014
   • Consultation outcome

2. Consumer protection: copycat packaging - call for evidence

   • updated 22 April 2014
   • Open consultation

3. Mr Anthony Locke: application made to abstract water and impound water

   • published 19 April 2014
   • Notice

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Policies 4

1. Making it easier to trade

   How the government is updating some of the older laws covering estate agents and street traders.

2. Making consumer credit markets fairer

   The government wants to make sure that lenders treat borrowers fairly.

3. Maintaining secure water supplies, high standards of drinking water and effective sewerage services

   How the government is maintaining high standards of water and sewerage services.

4. Providing better information and protection for consumers

   How the government is changing some laws to help consumers.

Announcements

1. ADI standards check: simpler and clearer grading structure

   • 13 March 2014
   • News story

2. Conference: Mediafax Talks about Digital Europe

   • 12 March 2014
   • News article

3. Consultation on rectifying consumer disputes launched

   • 11 March 2014
   • Press release

See all announcements

Consultations

1. Thames Tideway Tunnel: draft reasons for specifying the project as a Specified Infrastructure Project and issuing a Preparatory Work Notice

   • 23 April 2014
   • Consultation outcome

2. Consumer protection: copycat packaging - call for evidence

   • 22 April 2014
   • Open consultation

3. Better workplace pensions: a consultation on charging

   • 27 March 2014
   • Consultation outcome

See all consultations

Publications

1. Mr Anthony Locke: application made to abstract water and impound water

   • 19 April 2014
   • Notice

2. Abstraction charges scheme April 2014 to March 2015

   • 16 April 2014
   • Statutory guidance

3. J. P. Ash and Sons: application made to abstract (take) water

   • 16 April 2014
   • Notice

See all publications

Statistics

1. Water situation report: south east

   • 10 April 2014
   • Statistics

2. Water situation report: north west

   • 10 April 2014
   • Statistics

3. Water situation report: Yorkshire and north east

   • 10 April 2014
   • Statistics

See all statistics

Detailed guides

1. Processes for dealing with anti-competitive activity

   A guide to how we deal with anti-competitive activity in business. Includes information on competition authorities and sectoral regulation Read more

2. Hallmarking policy

   Role of National Measurement Office within hallmarking policy and legislation. Read more

3. Measuring container bottles: register a manufacturer's mark

   Register a new manufacturer's mark and access a list of approved and inactive measuring container bottles (MCB) marks. Read more

4. Food standards: labelling, durability and composition

   Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more

5. Packaged goods: weights and measures regulations

   What packaged goods are, how they are labelled, units of measurements used and compliance with weights and measures regulation. Read more

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