Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Consultation on rectifying consumer disputes launched

A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

Latest

1. Approved verification: guidance, application form and stickers

   • updated 27 July 2017
   • Guidance

2. Press Recognition Panel annual report: 2016 to 2017

   • published 20 July 2017
   • Corporate report

3. Fire incidents involving solar panels

   • published 20 July 2017
   • Research and analysis

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Announcements

1. Working group report demonstrates progress on product safety

   • 19 July 2017
   • Press release

2. Groceries Code review notes significant cultural change in supermarket industry

   • 19 July 2017
   • Press release

3. New panel launched to drive legal education

   • 19 July 2017
   • Press release

See all announcements

Consultations

1. Groceries Code Adjudicator: statutory review - call for evidence

   • 19 July 2017
   • Consultation outcome

2. Hallmarking by UK Assay Offices overseas

   • 18 July 2017
   • Open consultation

3. Recreational craft and personal watercraft directive (2013/53/EU): consultation on the draft UK regulations

   • 14 July 2017
   • Consultation outcome

See all consultations

Publications

1. Press Recognition Panel annual report: 2016 to 2017

   • 20 July 2017
   • Corporate report

2. Fire incidents involving solar panels

   • 20 July 2017
   • Research and analysis

3. Working Group on Product Recalls and Safety: report to Margot James

   • 19 July 2017
   • Independent report

See all publications

Statistics

1. Water abstraction from non-tidal surface water and groundwater

   • 16 March 2017
   • Official Statistics

2. Seasonal outflow and rainfall estimates for the UK

   • 8 December 2014
   • Official Statistics

3. Ethical retail: public views

   • 25 June 2014
   • Official Statistics

See all statistics

Detailed guides

1. Claim compensation for injury or financial loss

   How to claim compensation yourself or if using a claims management company, check they're authorised, your rights and their obligations. Read more

2. Meat products: sell them legally in England

   Find out what information you need to show on products made of or containing meat that you sell to the public. Read more

3. Food labelling: loose foods

   Give information to consumers when selling food that is loose or hasn't been prepacked by another producer. Read more

4. Living in Cuba

   This guide sets out essential information for British national residing in Cuba including advice on health, education, benefits, residence requirements and more. Read more

5. Food standards: labelling, durability and composition

   Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more