Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Consultation on rectifying consumer disputes launched

A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

Latest

1. Consumer rights: payment surcharges

   • updated 22 June 2018
   • Guidance

2. Nuisance calls and messages: action against directors

   • updated 21 June 2018
   • Open consultation

3. Matt Hancock speaking at the NSPCC "How safe are our children?" conference

   • published 20 June 2018
   • Speech

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Announcements

1. Matt Hancock speaking at the NSPCC "How safe are our children?" conference

   • 20 June 2018
   • Speech

2. Households with smaller energy suppliers to benefit from £140 Warm Home Discount on their energy bills

   • 15 June 2018
   • Press release

3. UK's biggest firms will have to justify pay gap between bosses and their workers

   • 10 June 2018
   • Press release

See all announcements

Consultations

1. Nuisance calls and messages: action against directors

   • 21 June 2018
   • Open consultation

2. Breathing space: call for evidence

   • 18 June 2018
   • Consultation outcome

3. Warm Home Discount Scheme 2018 to 2019

   • 15 June 2018
   • Consultation outcome

See all consultations

Publications

1. Consumer rights: payment surcharges

   • 22 June 2018
   • Guidance

2. Tackling fuel poverty, reducing carbon emissions and keeping household bills down: tensions and synergies

   • 19 June 2018
   • Research and analysis

3. Proposed acquisition of Northern Aerospace Limited by Gardner Aerospace Holdings Limited: public interest intervention

   • 18 June 2018
   • Notice

See all publications

Statistics

1. Deaths registered by area in England and Wales, monthly provisional: Feb 2018

   • 27 March 2018
   • National Statistics

2. Water abstraction statistics: England, 2000 to 2016

   • 8 February 2018
   • Official Statistics

3. Seasonal outflow and rainfall estimates for the UK

   • 8 December 2014
   • Official Statistics

See all statistics

Detailed guides

1. Meat products: sell them legally in England

   Find out what information you need to show on products made of or containing meat that you sell to the public. Read more

2. Food labelling: loose foods

   Give information to consumers when selling food that is loose or hasn't been prepacked by another producer. Read more

3. Food standards: labelling, durability and composition

   Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more

4. Hallmarking policy

   Role of Regulatory Delivery within hallmarking policy and legislation. Read more

5. Choose a water supplier for your business

   For the first time, over 1.2 million ‘eligible’ non-household customers in England can choose their water supplier (from 3 April 2017). Read more