Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Consultation on rectifying consumer disputes launched

A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

Latest

1. Warm Home Discount Reconciliation Regulations: government response to consultation

   • published 21 August 2017
   • Research and analysis

2. Claims Management Regulator: business bulletins for CMCs

   • updated 18 August 2017
   • Collection

3. CMR Bulletin 32

   • published 18 August 2017
   • Guidance

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Announcements

1. Government launches proposals to better protect holidaymakers

   • 14 August 2017
   • Press release

2. Government crackdown on misuse of laser pointers

   • 12 August 2017
   • Press release

3. Government to strengthen UK data protection law

   • 7 August 2017
   • Press release

See all announcements

Consultations

1. Updating consumer protection in the package travel sector

   • 14 August 2017
   • Open consultation

2. Laser pointers: call for evidence

   • 12 August 2017
   • Open consultation

3. Water supply and sewerage licensing: updating security and emergency measures directions

   • 8 August 2017
   • Open consultation

See all consultations

Publications

1. Warm Home Discount Reconciliation Regulations: government response to consultation

   • 21 August 2017
   • Research and analysis

2. CMR Bulletin 32

   • 18 August 2017
   • Guidance

3. Claims management companies: Plevin guidance

   • 18 August 2017
   • Guidance

See all publications

Statistics

1. Water abstraction from non-tidal surface water and groundwater

   • 16 March 2017
   • Official Statistics

2. Seasonal outflow and rainfall estimates for the UK

   • 8 December 2014
   • Official Statistics

3. Ethical retail: public views

   • 25 June 2014
   • Official Statistics

See all statistics

Detailed guides

1. Claim compensation for injury or financial loss

   How to claim compensation yourself or if using a claims management company, check they're authorised, your rights and their obligations. Read more

2. Meat products: sell them legally in England

   Find out what information you need to show on products made of or containing meat that you sell to the public. Read more

3. Food labelling: loose foods

   Give information to consumers when selling food that is loose or hasn't been prepacked by another producer. Read more

4. Living in Cuba

   This guide sets out essential information for British national residing in Cuba including advice on health, education, benefits, residence requirements and more. Read more

5. Food standards: labelling, durability and composition

   Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more