Topic

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Latest

  1. Water situation reports for England

    • updated 5 March 2015
    • Collection

  2. Water situation report: north west

    • updated 5 March 2015
    • Statistics

  3. Economics of shale gas

    • updated 3 March 2015
    • FOI release
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Policies 4

  1. Making it easier to trade

    How the government is updating some of the older laws covering estate agents and street traders.

  2. Making consumer credit markets fairer

    The government wants to make sure that lenders treat borrowers fairly.

  3. Maintaining secure water supplies, high standards of drinking water and effective sewerage services

    How the government is maintaining high standards of water and sewerage services.

  4. Providing better information and protection for consumers

    How the government is changing some laws to help consumers.

Announcements

  1. Simon Hughes speech to ICO’s 2015 Data Protection Practitioner Conference

    • 2 March 2015
    • Speech

  2. The EU in a Digital Age

    • 26 February 2015
    • News article

  3. UK government to improve protection for businesses against groundless IP threats

    • 26 February 2015
    • Press release

See all announcements

Consultations

  1. Street trading and pedlary laws: draft regulations

    • 3 March 2015
    • Consultation outcome

  2. Pub companies and tenants consultation

    • 26 January 2015
    • Consultation outcome

  3. Unfair contract terms: draft guidance on consumer protection law

    • 26 January 2015
    • Open consultation

See all consultations

Publications

  1. Economics of shale gas

    • 3 March 2015
    • FOI release

  2. Street trading and pedlary laws: draft regulations

    • 3 March 2015
    • Consultation outcome

  3. Pub companies and tenants: Pubs Code and adjudicator

    • 2 March 2015
    • Impact assessment

See all publications

Statistics

  1. Water situation report: north west

    • 5 March 2015
    • Statistics

  2. Water situation report: east of England

    • 11 February 2015
    • Statistics

  3. Water situation report: Yorkshire and north east

    • 11 February 2015
    • Statistics

See all statistics

Detailed guides

  1. Claim compensation for injury or financial loss

    How to claim compensation yourself or if using a claims management company, check they're authorised, your rights and their obligations. Read more

  2. Food standards: labelling, durability and composition

    Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more

  3. Measuring container bottles: register a manufacturer's mark

    Register a new manufacturer's mark and access a list of approved and inactive measuring container bottles (MCB) marks. Read more

  4. Hallmarking policy

    Role of National Measurement Office within hallmarking policy and legislation. Read more

  5. Packaged goods: weights and measures regulations

    What packaged goods are, how they are labelled, units of measurements used and compliance with weights and measures regulation. Read more