Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Consultation on rectifying consumer disputes launched

A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

Latest

1. Expert advisory group appointed for the Financial Reporting Council review

   • published 18 May 2018
   • Press release

2. National regulation: Weights and Measures

   • updated 16 May 2018
   • Guidance

3. Hotpoint Fridge Freezer (FF175B): independent investigation

   • published 15 May 2018
   • Research and analysis

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Announcements

1. Expert advisory group appointed for the Financial Reporting Council review

   • 18 May 2018
   • Press release

2. Independent investigation finds no further action required on fridge freezer model

   • 15 May 2018
   • Press release

3. Government appoints new members to the Regulatory Policy Committee

   • 1 May 2018
   • News story

See all announcements

Consultations

1. Hallmarking by UK Assay Offices overseas

   • 17 April 2018
   • Consultation outcome

2. Updating consumer protection in the package travel sector

   • 12 April 2018
   • Consultation outcome

3. Modernising consumer markets: green paper

   • 11 April 2018
   • Open consultation

See all consultations

Publications

1. Hotpoint Fridge Freezer (FF175B): independent investigation

   • 15 May 2018
   • Research and analysis

2. Guidance note on the interim fee cap

   • 11 May 2018
   • Guidance

3. The Continuing Importance of Ethical Standards for Public Service Providers

   • 10 May 2018
   • Independent report

See all publications

Statistics

1. Deaths registered by area in England and Wales, monthly provisional: Feb 2018

   • 27 March 2018
   • National Statistics

2. Water abstraction statistics: England, 2000 to 2016

   • 8 February 2018
   • Official Statistics

3. Seasonal outflow and rainfall estimates for the UK

   • 8 December 2014
   • Official Statistics

See all statistics

Detailed guides

1. Meat products: sell them legally in England

   Find out what information you need to show on products made of or containing meat that you sell to the public. Read more

2. Food labelling: loose foods

   Give information to consumers when selling food that is loose or hasn't been prepacked by another producer. Read more

3. Food standards: labelling, durability and composition

   Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more

4. Hallmarking policy

   Role of Regulatory Delivery within hallmarking policy and legislation. Read more

5. Choose a water supplier for your business

   For the first time, over 1.2 million ‘eligible’ non-household customers in England can choose their water supplier (from 3 April 2017). Read more