Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Consultation on rectifying consumer disputes launched

A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

Latest

1. Celebrities and social media stars investigated for not labelling posts

   • published 16 August 2018
   • Press release

2. Banks scored on quality of service

   • published 15 August 2018
   • Press release

3. National product safety strategy now published

   • published 10 August 2018
   • News story

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Announcements

1. Celebrities and social media stars investigated for not labelling posts

   • 16 August 2018
   • Press release

2. Banks scored on quality of service

   • 15 August 2018
   • Press release

3. National product safety strategy now published

   • 10 August 2018
   • News story

See all announcements

Consultations

1. Energy Company Obligation: ECO3, 2018 to 2022

   • 19 July 2018
   • Consultation outcome

2. Nuisance calls and messages: action against directors

   • 21 June 2018
   • Open consultation

3. Breathing space: call for evidence

   • 18 June 2018
   • Consultation outcome

See all consultations

Publications

1. Strengthening national capacity for product safety: Strategy 2018-2020

   • 10 August 2018
   • Corporate report

2. Claims Management Regulator: enforcement actions April 2018 to March 2019

   • 9 August 2018
   • Corporate report

3. Guatemala: Consular Fees

   • 2 August 2018
   • Guidance

See all publications

Statistics

1. Deaths registered by area in England and Wales, monthly provisional: Feb 2018

   • 27 March 2018
   • National Statistics

2. Water abstraction statistics: England, 2000 to 2016

   • 8 February 2018
   • Official Statistics

3. Seasonal outflow and rainfall estimates for the UK

   • 8 December 2014
   • Official Statistics

See all statistics

Detailed guides

1. Meat products: sell them legally in England

   Find out what information you need to show on products made of or containing meat that you sell to the public. Read more

2. Food labelling: loose foods

   Give information to consumers when selling food that is loose or hasn't been prepacked by another producer. Read more

3. Hallmarking policy

   Role of Regulatory Delivery within hallmarking policy and legislation. Read more

4. Choose a water supplier for your business

   For the first time, over 1.2 million ‘eligible’ non-household customers in England can choose their water supplier (from 3 April 2017). Read more

5. Market surveillance projects for gas and electricity meters

   Guidance on the approach to ensure that instruments placed on the market conform to the Measuring Instruments Directive. Read more