Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Consultation on rectifying consumer disputes launched

A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

Latest

1. Government and utility companies announce package of support for Grenfell victims

   • published 22 June 2017
   • Press release

2. MHRA: business impact target

   • published 8 June 2017
   • Research and analysis

3. Escherichia coli bacteraemia: annual trends in voluntary surveillance

   • updated 22 May 2017
   • Research and analysis

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Announcements

1. Government and utility companies announce package of support for Grenfell victims

   • 22 June 2017
   • Press release

2. Digital Economy Bill receives Royal Assent

   • 27 April 2017
   • Press release

3. GC function explained at lunchtime lecture for European Commission

   • 18 April 2017
   • News story

See all announcements

Consultations

1. Water industry: strategic policy statement to Ofwat 2017

   • 14 March 2017
   • Closed consultation

2. Review of consumer protection measures applying to ticket resale: call for evidence

   • 13 March 2017
   • Consultation outcome

3. Small Business Commissioner: process for handling complaints

   • 24 February 2017
   • Consultation outcome

See all consultations

Publications

1. MHRA: business impact target

   • 8 June 2017
   • Research and analysis

2. Escherichia coli bacteraemia: annual trends in voluntary surveillance

   • 22 May 2017
   • Research and analysis

3. Electricity meter type approval certificates Annex MI-003

   • 11 May 2017
   • Statutory guidance

See all publications

Statistics

1. Water abstraction from non-tidal surface water and groundwater

   • 16 March 2017
   • Official Statistics

2. Seasonal outflow and rainfall estimates for the UK

   • 8 December 2014
   • Official Statistics

3. Ethical retail: public views

   • 25 June 2014
   • Official Statistics

See all statistics

Detailed guides

1. Claim compensation for injury or financial loss

   How to claim compensation yourself or if using a claims management company, check they're authorised, your rights and their obligations. Read more

2. Meat products: sell them legally in England

   Find out what information you need to show on products made of or containing meat that you sell to the public. Read more

3. Food labelling: loose foods

   Give information to consumers when selling food that is loose or hasn't been prepacked by another producer. Read more

4. Living in Cuba

   This guide sets out essential information for British national residing in Cuba including advice on health, education, benefits, residence requirements and more. Read more

5. Food standards: labelling, durability and composition

   Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more