Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Latest

  1. Statutory enforcement actions

    • published
    • Corporate report

  2. Enforcement and market surveillance annual report

    • published
    • Corporate report

  3. Crackdown on touts using robots to rip off real fans

    • published
    • Press release
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Announcements

  1. Crackdown on touts using robots to rip off real fans

    • Press release

  2. Sham supervision by EU lawyers in providing immigration advice

    • News story

  3. New laws to better protect millions of Brits who book holidays online

    • Press release

See all announcements

Consultations

  1. Hallmarking by UK Assay Offices overseas

    • Consultation outcome

  2. Updating consumer protection in the package travel sector

    • Consultation outcome

  3. Modernising consumer markets: green paper

    • Open consultation

See all consultations

Publications

  1. Statutory enforcement actions

    • Corporate report

  2. Enforcement and market surveillance annual report

    • Corporate report

  3. OISC news -spring 2018

    • Guidance

See all publications

Statistics

  1. Deaths registered by area in England and Wales, monthly provisional: Feb 2018

    • National Statistics

  2. Water abstraction statistics: England, 2000 to 2016

    • Official Statistics

  3. Seasonal outflow and rainfall estimates for the UK

    • Official Statistics

See all statistics

Detailed guides

  1. Meat products: sell them legally in England

    Find out what information you need to show on products made of or containing meat that you sell to the public. Read more

  2. Food labelling: loose foods

    Give information to consumers when selling food that is loose or hasn't been prepacked by another producer. Read more

  3. Food standards: labelling, durability and composition

    Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more

  4. Hallmarking policy

    Role of Regulatory Delivery within hallmarking policy and legislation. Read more

  5. Choose a water supplier for your business

    For the first time, over 1.2 million ‘eligible’ non-household customers in England can choose their water supplier (from 3 April 2017). Read more