Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Consultation on rectifying consumer disputes launched

A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

Latest

1. Hallmarking by UK Assay Offices overseas

   • updated 17 April 2018
   • Consultation outcome

2. New laws to better protect millions of Brits who book holidays online

   • published 12 April 2018
   • Press release

3. Updating consumer protection in the package travel sector

   • updated 12 April 2018
   • Consultation outcome

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Announcements

1. New laws to better protect millions of Brits who book holidays online

   • 12 April 2018
   • Press release

2. Andrew Tyrie to be Chair of the Competition and Markets Authority

   • 11 April 2018
   • News story

3. Business Secretary unveils reforms to give consumers a better deal

   • 11 April 2018
   • Press release

See all announcements

Consultations

1. Hallmarking by UK Assay Offices overseas

   • 17 April 2018
   • Consultation outcome

2. Updating consumer protection in the package travel sector

   • 12 April 2018
   • Consultation outcome

3. Modernising consumer markets: green paper

   • 11 April 2018
   • Open consultation

See all consultations

Publications

1. Resolving consumer disputes: alternative dispute resolution and the court system

   • 11 April 2018
   • Research and analysis

2. CMR Bulletin 34

   • 6 April 2018
   • Guidance

3. Guatemala: Consular Fees

   • 3 April 2018
   • Guidance

See all publications

Statistics

1. Deaths registered by area in England and Wales, monthly provisional: Feb 2018

   • 27 March 2018
   • National Statistics

2. Water abstraction statistics: England, 2000 to 2016

   • 8 February 2018
   • Official Statistics

3. Seasonal outflow and rainfall estimates for the UK

   • 8 December 2014
   • Official Statistics

See all statistics

Detailed guides

1. Meat products: sell them legally in England

   Find out what information you need to show on products made of or containing meat that you sell to the public. Read more

2. Food labelling: loose foods

   Give information to consumers when selling food that is loose or hasn't been prepacked by another producer. Read more

3. Food standards: labelling, durability and composition

   Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more

4. Hallmarking policy

   Role of Regulatory Delivery within hallmarking policy and legislation. Read more

5. Choose a water supplier for your business

   For the first time, over 1.2 million ‘eligible’ non-household customers in England can choose their water supplier (from 3 April 2017). Read more