Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Consultation on rectifying consumer disputes launched

A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

Latest

1. Consumer Rights Act - first birthday

   • published 1 October 2016
   • News story

2. Water situation reports for England

   • updated 29 September 2016
   • Collection

3. Website revised

   • published 22 September 2016
   • News story

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Announcements

1. Consumer Rights Act - first birthday

   • 1 October 2016
   • News story

2. Website revised

   • 22 September 2016
   • News story

3. New core competencies

   • 22 September 2016
   • News story

See all announcements

Consultations

1. Furniture and furnishings fire safety regulations: proposed changes (2016)

   • 14 September 2016
   • Open consultation

2. Water industry: draft guidance to Ofwat for water and sewerage connections charges

   • 9 June 2016
   • Closed consultation

3. Review of consumer protection measures applying to ticket resale: call for evidence

   • 26 May 2016
   • Consultation outcome

See all consultations

Publications

1. Bills of Sale

   • 12 September 2016
   • Research and analysis

2. Hallmarking guidance notes

   • 17 August 2016
   • Guidance

3. CMR Bulletin 29

   • 29 July 2016
   • Guidance

See all publications

Statistics

1. Water situation report: south east

   • 13 September 2016
   • Official Statistics

2. Water situation report: east of England

   • 12 September 2016
   • Official Statistics

3. Water situation report: Wessex

   • 12 September 2016
   • Official Statistics

See all statistics

Detailed guides

1. Claim compensation for injury or financial loss

   How to claim compensation yourself or if using a claims management company, check they're authorised, your rights and their obligations. Read more

2. Living in Cuba

   This guide sets out essential information for British national residing in Cuba including advice on health, education, benefits, residence requirements and more. Read more

3. Food labelling: giving food information to consumers

   Find out the information you must give to customers on food products and how to give it. Read more

4. Food standards: labelling, durability and composition

   Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more

5. Product safety for manufacturers

   Technical and legal requirements for safety, design, packaging and insurance, to ensure products are safe and fit for purpose. Read more