Policy Area

Consumer rights and issues

The government is working to make sure that people have the information and protection they need when they buy goods and services.

Consultation on rectifying consumer disputes launched

A consultation launched today (11 March 2014) is setting out the government's proposals for an alternative dispute resolution for consumers.

Latest

1. Crackdown on touts using robots to rip off real fans

   • published 22 April 2018
   • Press release

2. OISC news -spring 2018

   • published 20 April 2018
   • Guidance

3. Sham supervision by EU lawyers in providing immigration advice

   • published 20 April 2018
   • News story

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Announcements

1. Crackdown on touts using robots to rip off real fans

   • 22 April 2018
   • Press release

2. Sham supervision by EU lawyers in providing immigration advice

   • 20 April 2018
   • News story

3. New laws to better protect millions of Brits who book holidays online

   • 12 April 2018
   • Press release

See all announcements

Consultations

1. Hallmarking by UK Assay Offices overseas

   • 17 April 2018
   • Consultation outcome

2. Updating consumer protection in the package travel sector

   • 12 April 2018
   • Consultation outcome

3. Modernising consumer markets: green paper

   • 11 April 2018
   • Open consultation

See all consultations

Publications

1. OISC news -spring 2018

   • 20 April 2018
   • Guidance

2. Resolving consumer disputes: alternative dispute resolution and the court system

   • 11 April 2018
   • Research and analysis

3. CMR Bulletin 34

   • 6 April 2018
   • Guidance

See all publications

Statistics

1. Deaths registered by area in England and Wales, monthly provisional: Feb 2018

   • 27 March 2018
   • National Statistics

2. Water abstraction statistics: England, 2000 to 2016

   • 8 February 2018
   • Official Statistics

3. Seasonal outflow and rainfall estimates for the UK

   • 8 December 2014
   • Official Statistics

See all statistics

Detailed guides

1. Meat products: sell them legally in England

   Find out what information you need to show on products made of or containing meat that you sell to the public. Read more

2. Food labelling: loose foods

   Give information to consumers when selling food that is loose or hasn't been prepacked by another producer. Read more

3. Food standards: labelling, durability and composition

   Requirements for products listed under food standards legislation, such as bottled water, milk, fish and meat; table of UK mineral waters; 'best before' dates. Read more

4. Hallmarking policy

   Role of Regulatory Delivery within hallmarking policy and legislation. Read more

5. Choose a water supplier for your business

   For the first time, over 1.2 million ‘eligible’ non-household customers in England can choose their water supplier (from 3 April 2017). Read more