Guidance

Light rail and tram statistics, background quality report: 2026

Updated 29 September 2026

Applies to England

1. Introduction

This background quality report relates to the latest light rail and tram statistical release: Light Rail and Tram Statistics, England: 2026. The purpose of this document is to provide users of these statistics with information about the methodology adopted and quality of the outputs, measured against different dimensions of statistical quality.

As a result, this document helps to demonstrate how the department complies with the Code of Practice for Statistics.

2. About the light rail and tram statistics

The Light Rail and Tram annual statistical release is compiled from responses to the Light Rail and Tram Survey, which collects information on light rail and tram system use, infrastructure and revenue. The survey collects information about:

• passenger journeys

• concessionary journeys

• passenger kilometres

• vehicle kilometres

• revenue

• vehicles, stops and route length

• workforce

A copy of the survey form is available alongside the publication.

Additional sources, including statistics from the Office for Rail and Road (ORR), are used to provide context information on light rail and tram safety.

3. Systems covered

3.1 Light rail and tram operators

Light rail and tram operators are organisations responsible for providing passenger light rail, tram, or metro services on fixed-guideway systems. These systems operate on dedicated track, street-running infrastructure, or a combination of both, and are designed to provide both urban and suburban public transport services. Operators are responsible for the day-to-day operation of services and are the primary sources of the data collection for this publication.

These systems are those which sit outside of the UK National Rail network but carry a large number of passengers on a daily basis in an urban setting. However, this should not be considered an exhaustive list of the light rail systems currently operating in the UK. There are many other such systems, including funiculars, airport transit systems, heritage, and tourist railways, which are not covered by these statistics.

The survey covers urban systems which are primarily surface running. Questionnaires are sent to the following systems:

System	Region
Tyne and Wear Metro	North East
Blackpool Tramway	North West
Manchester Metrolink	North West
Sheffield Supertram	Yorkshire and the Humber
Nottingham Express Transit	East Midlands
West Midlands Metro	West Midlands
Docklands Light Railway	Greater London
London Trams	Greater London

Map 1 shows the location of the eight light rail and tram systems in England.

3.2 Map 1: location of each light rail and tram system in England

Questionnaires are also issued to the following systems but are not included in the main statistical publication:

• Edinburgh Trams

• Glasgow Subway (formerly Glasgow Underground)

• London Underground

The data supplied by these operators are published in the accompanying data tables.

4. Quality

The statistics from the light rail and tram survey were independently reviewed by the Office for Statistics Regulation in February 2013. They comply with the standards of trustworthiness, quality and value in the Code of Practice for Statistics and are labelled ‘accredited official statistics’.

Where figures or data sources fall outside the scope of official statistics, this is indicated in the statistical release and accompanying data tables.

Data returns are quality-assured by comparing them with previous figures and investigating large or unexpected changes. Operators are asked to explain apparent discontinuities and, where appropriate, to correct or confirm their figures.

Quality assurance reduces the risk of error but cannot remove it completely. The statistics remain dependent on the quality of operators’ underlying management information and the methods they use to derive each measure.

4.1 Reproducibility

The principles of reproducible analytical pipelines, known as RAP, are used to produce the publication tables and charts. RAP methods are also used for much of the validation process.

Further information is available in the Analysis Function RAP Strategy 2024 Implementation Plan.

4.2 Status of workforce statistics

Workforce statistics were introduced for the year ending March 2023 and are designated as official statistics in development.

The figures are still undergoing development because of differences in employment models and in operators’ ability to include contracted staff consistently. Users should consider these limitations when comparing workforce figures between systems.

5. Relevance

The statistics provide information on light rail and tram use, service provision, infrastructure, revenue and workforce. These statistics are collected to provide information on light rail and tram systems within England to monitor trends in passenger journeys, service provision and revenue. They help to provide a comprehensive picture of public transport use in Great Britain.

Within the Department for Transport, they are used:

• to monitor trends in light rail and tram use
• to inform light rail and tram policy
• for ministerial briefings
• to answer Parliamentary questions and public enquiries
• as part of the wider evidence base on public transport

Known external users include:

• transport authorities and operators
• academics and researchers
• Parliamentary groups
• industry and representative organisations
• journalists and members of the public

The statistics provide an aggregate picture of individual systems. They do not provide detailed information about passengers or individual journeys.

5.1 Survey questionnaire

The most recent survey was divided into 3 sections.

Section 1: assets as at 31 March 2026

Operators were asked to provide:

• the number of vehicles, excluding special engineering vehicles
• the number of tram stops or stations
• route kilometres open for public use

Section 2: scheduled services from 1 April 2025 to 31 March 2026

Operators were asked to provide:

• loaded tram or train kilometres operated
• total passenger boardings
• total concessionary boardings
• concessionary boardings by older or disabled people
• concessionary boardings by young people
• total passenger kilometres
• gross passenger receipts from scheduled services (includes on and off vehicle receipts (for example season tickets) but excludes other support, receipts from a local transport authority, concessionary travel reimbursement, income from special excursions and other income (for example, retail or advertising))
• receipts from local transport authorities
• concessionary travel reimbursement
• revenue from other sources

Section 3: workforce as at 31 March 2026

Operators were asked to provide full-time-equivalent staff numbers for:

• drivers
• other on-board staff
• cleaning staff
• administrative staff
• maintenance staff
• other staff

6. Accuracy and reliability

6.1 Source data

Most of the information is drawn from operators’ management information systems, ticketing systems, passenger-counting systems, operational records and financial records.

The statistics are not based on a sample of operators because returns are requested from every system within the defined coverage. However, the absence of operator non-response does not guarantee that every item is complete or free from error.

Possible sources of error include:

• errors in operators’ source systems
• mistakes when extracting or entering information
• differences in the interpretation of survey questions
• inconsistent classifications
• assumptions used to derive estimates
• incomplete information about contracted staff
• revisions to operator methodologies

6.2 Passenger journeys

Passenger-journey figures are derived using different sources and methods.

These include:

• ticket-machine records
• ticket-sales information
• automatic passenger counts
• on-vehicle infrared door sensors
• passenger surveys

Where figures are based on ticket sales, assumptions may be required to estimate the number of journeys made using season tickets and other multi-use products.

Passenger boardings are not the same as unique passengers. One person may make several journeys and will be counted on each occasion.

Most operators report that their passenger journeys figures are derived from ticket data, either directly from ticket machines (Blackpool, Sheffield, Nottingham and West Midlands Metro) or based on ticket sales (Manchester Metrolink). However, for London Trams passenger numbers are recorded by an on-tram passenger count system using infra-red door sensors, and Docklands Light Railway figures are based on automatic passenger counts at stations. Tyne and Wear Metro figures are based on surveys of 12,000 to 15,000 passengers every four weeks (which the operator reports as providing data accurate to within a margin of error of 1% on an annual basis).

Where figures are derived from ticket sales data, assumptions based on passenger surveys are made to estimate the number of journeys per ticket (for example, for season tickets).

For the systems that report using passenger counts from ticket machines, season ticket and pass holder boardings are captured by the pressing of a button on the machine. Only one operator makes an adjustment for under-recording, with the others reporting that they make no adjustment but estimate that the level of under-recording is small (less than 1%).

On occasion, operators may make adjustments to the methods used to estimate journeys. For example, Manchester reported using a revised methodology for concessionary journeys from 2010 to 2011, based on surveys carried out.

Whilst there are differences in the methods used by operators to compile the estimates of journeys and it is difficult to assess the impact of these precisely, data are validated by comparison to previous years and consequently, we believe that the broad trends shown are sufficiently robust for the uses of these statistics.

Concessionary journeys are those carried out by holders of a concessionary travel pass. These are issued by local authorities for use on buses as part of the English National Concessionary Travel Scheme (ENCTS). In London, free travel on light rail systems is a statutory requirement. Local authorities outside of London can offer free travel on light rail systems as a discretionary extra to this scheme and all eight areas with light rail systems currently offer free off-peak travel to older and disabled residents in their local authority area. In order to qualify for a concessionary travel pass, a certain age or disability requirement has to be met as specified by the ENCTS. Some local authorities may also offer concessionary travel for young people.

6.3 Passenger kilometres

Passenger kilometres are generally calculated by multiplying passenger journeys by an estimated average journey length.

Average journey lengths are commonly drawn from passenger surveys. An operator may retain the same average for several years before revising it following new research, survey evidence or changes to its network.

Passenger-kilometre estimates are therefore suitable for monitoring broad trends, but small year-on-year changes should be interpreted cautiously.

Manchester Metrolink introduced a revised method for calculating passenger distance travelled for the year ending March 2024. Figures from that year onwards are not directly comparable with earlier years.

6.4 Vehicle kilometres

Vehicle kilometres are generally derived from scheduled (timetabled) kilometres, deducting any known lost kilometres.

Kilometres associated with driver training or special excursions are excluded.

Given the nature of these systems (operating on a fixed route network) we consider these figures to be a reliable indication of levels and trends.

Manchester Metrolink’s figures are provided on a different basis because the distance travelled by each tram set (individual tram vehicle) is counted. Where two tram sets are joined together to form one train, the distance is counted for both tram sets. Vehicle-kilometre figures for Manchester are therefore not directly comparable with those for other systems. It is thought that the use of double tram sets has increased in recent years and now accounts for approximately half of all services operated in Manchester.

6.5 Revenue

Revenue figures are taken from operators’ financial records. Total revenue includes on and off-vehicle fare receipts, concessionary fare reimbursement for both elderly and disabled and (where relevant) youth passengers, and any other payments from local transport authorities. Income from special excursions and other sources (for example, retail and advertising), as well as Government support through the Light Rail Revenue Restart Grant (LRRRG), is not included in these figures. Income relating to Private Finance Initiatives (PFIs) is also not included.

6.6 Workforce

Workforce figures are the number of full time equivalent (FTE) people employed by each system, or contractors working on those systems, to carry out a specified role. They include contracted staff wherever possible. These statistics were new in the year ending March 2023 and are therefore designated as statistics in development. Efforts have been made to ensure comparability between systems, and we will strive to improve comparability further in future years.

7. Timeliness and punctuality

7.1 Timeliness

The latest survey covers:

• infrastructure and workforce at 31 March 2026
• service activity and revenue from 1 April 2025 to 31 March 2026

The latest statistical release was published on 29 September 2026.

7.2 Survey frequency

The Light Rail and Tram Survey is conducted annually.

The survey has operated in broadly its current form since 2010, although some published series extend back to the 1980s. The data captured has remained largely unchanged, meaning that long-term trends can be monitored.

7.3 Punctuality

DfT announces the planned publication date in advance through the GOV.UK release calendar.

The timing of publication depends on the receipt, validation and quality assurance of data returns from transport operators. Where responses are delayed or require further clarification, publication may take place later than initially planned to ensure that the statistics meet the required quality standards.

Any change to a pre-announced publication date will be communicated transparently through the release calendar, in line with the Code of Practice for Statistics.

8. Coherence and comparability

8.1 Effects of the COVID-19 pandemic

Figures for the years ending March 2021 and March 2022 were substantially affected by the COVID-19 pandemic and associated restrictions.

Figures from the year ending March 2023 were less directly affected by restrictions, although changes in working and travel patterns may have continued to affect passenger demand.

8.2 Transport for London estimates

Transport for London supplied estimated data for London Underground, Docklands Light Railway and London Trams for the year ending March 2025 because source systems were unavailable following a cyber incident.

These estimates should be treated with caution. These figures may be revised in future once validated information becomes available.

8.3 System factors

Systems have recovered to some extent since the COVID-19 pandemic, with services returning to closer to pre-pandemic frequencies on most systems. Other factors which may have affected the data are listed in chronological order below.

9. Key events and factors affecting light rail and tram systems

This section summarises key events, network changes and other factors that may have affected light rail and tram systems over time. These events should be considered when interpreting trends in passenger journeys, vehicle kilometres, passenger revenue and other statistics presented in this publication. Factors may include the opening of new systems or extensions, changes to service levels, engineering works, and disruptions reported by operators. The information provided is not exhaustive but highlights notable events that may have affected comparability over time.

Year	System	Info
1980	Tyne and Wear Metro	Opened to the public.
1987	Docklands Light Railway	Opened to passenger traffic.
1991	Docklands Light Railway	Extension to Bank underground station opened.
1992	Manchester Metrolink	Phase 1 opened to the public (between Bury and Altrincham).
1994	Docklands Light Railway	Extension from Poplar to Beckton opened.
1994	Sheffield Supertram	First section opened to the public.
1995	Sheffield Supertram	Fully opened to the public.
1997	Sheffield Supertram	Stagecoach bought South Yorkshire Supertram Ltd.
1999	West Midlands Metro	Opened to the public from Wolverhampton to Birmingham Snow Hill.
1999	Docklands Light Railway	Extensions to Lewisham was opened.
1999	Manchester Metrolink	Phase II opened with services to Salford Quays.
2000	London Trams	Opened to the public.
2000	Manchester Metrolink	Phase II extended to Eccles.
2003	Docklands Light Railway, London Trams, and London Underground	Mayor of London obtained control of London Underground on 15 July. Transport for London took responsibility for the strategic operations of LU, London’s buses, DLR, Croydon Tramlink, taxis, private hire vehicles and their operators, and also riverbus services.
2004	Nottingham Express Transit	Opened to the public.
2005	Docklands Light Railway, London Trams, and London Underground	Transport for London introduced free bus and tram travel for those aged under 16.
2005	Docklands Light Railway	Extension to London City Airport opened.
2013	Tyne and Wear Metro	Multiple line closures due to major track renewals.
2014	Edinburgh Trams	Opened to the public.
2014	Manchester Metrolink	Extension to Manchester Airport opened.
2015	Manchester Metrolink	Re-opened Victoria station having been closed for over a year.
2015	Sheffield Supertram	Engineering works meant replacement buses, which will impact figures.
2015	London Trams	Closure of town centre loop due to town improvement works.
2015	Nottingham Express Transit	Phase 2 opened to the public.
2016	Blackpool Trams	Two new stops added.
2016	London Trams	Extension from Elmers End - Wimbledon, with new trams added to fleet.
2016	West Midlands Metro	Extension through Birmingham city centre to New Street Station.
2017	Manchester Metrolink	Second City Crossing was opened.
2018	West Midlands Metro	Midland Metro Ltd commenced operation (previously operated by National Express).
2018	Sheffield Supertram	Rail replacement works affected service.
2019	Sheffield Supertram	Rail replacement works affected service.
2019	West Midlands Metro	Extension in Birmingham.
2020	Manchester Metrolink	Trafford Park line extension opened.
2020	Blackpool Tramway	Service suspensions impacted services.
2020	Sheffield Supertram	Rail replacement works affected services.
2020	Manchester Metrolink	New trams in use that boost capacity of the network by 15%.
2021	All systems	The trends in the year ending March 2021 statistical series have been heavily affected by the coronavirus (COVID-19) measures implemented from March 2020.
2021	Tyne and Wear Metro	Major line closures and technical faults impacted services.
2022	All systems	The trends in the year ending March 2022 statistical series have been affected to some extent by the coronavirus (COVID-19) restrictions in place. Figures for the financial years ending March 2021 and March 2022 were affected by the impact of the coronavirus (COVID-19) pandemic. This period was affected by restrictions or capacity limitations to allow for social distancing. Plan B restrictions introduced in response to the Omicron variant in December 2021 did not introduce further capacity restrictions, although the work from home advice issued by the Government did lead to an overall decline in patronage.
2022	West Midlands Metro	Service suspensions due to technical faults and industrial action impacted services, extension to Edgbaston opened.
2022	Sheffield Supertram	South Yorkshire Mayoral Combined Authority (SYMCA) will take over ownership of Supertram, through an arms length subsidiary, South Yorkshire Future Trams Limited (SYFTL).
2023	West Midlands Metro	Wolverhampton extension opened.
2023	Edinburgh Trams	Extension opened.
2023	All systems	Figures for the financial year ending March 2023 onwards were less affected by the impact of the COVID-19 pandemic. There were no restrictions directly affecting passenger numbers during these years, although changes to working patterns as a result of the pandemic are likely to have an ongoing effect on passenger numbers.
2024	Tyne and Wear Metro	Transitioning to a new fleet means temporary changes in vehicle numbers.
2024	Manchester Metrolink	New way of calculating passenger distance travelled means figures for the year ending March 2024 publication are not directly comparable with previous years.
2024	London Trams	Several periods of engineering work impacted service.
2025	Docklands Light Railway, London Trams, and London Underground	Due to a cyber attack affecting its systems, Transport for London (TfL) provided estimated data for these systems for the year ending March 2025, as source data was unavailable and routine data systems used to produce travel returns were disrupted. As a result, TfL was unable to provide full operational data for the 2024/25 financial year. TfL submitted estimated data for London Underground, DLR, and London Trams. These were based on internal assumptions and historical trends. While this allowed us to maintain the publication timeline, users should interpret these figures with caution. These figures may be revised in future publications once validated data becomes available from TfL’s restored systems and will be flagged in the applicable data tables.
2025	Glasgow Underground	Move to a new fleet of 4-car units replacing 3 single cars per train is now complete.
2025	Blackpool Tramway	New extension opened.
2026	Docklands Light Railway	Service changes associated with preparations for the introduction of a new fleet resulted in reduced service kilometres and passenger journeys. Older B92 vehicles were withdrawn from service ahead of the new trains entering operation.
2026	Tyne and Wear Metro	The ongoing introduction of the new Class 555 fleet continued to affect vehicle counts. Unlike the previous fleet, which comprised two units per train, the new trains are counted as single units.
2026	Sheffield Supertram	A significant programme of rail replacement works affected services, patronage and revenue during 2025/26.
2026	Blackpool Tramway	Vehicle kilometres increased following the introduction of a more frequent 10‑minute service. The network extension which opened in 2025 also contributed to higher levels of service.

10. Accessibility and clarity

The statistics are published on GOV.UK alongside:

• the annual statistical release
• accessible data tables
• this background quality report
• the survey questionnaire

The data tables are published in spreadsheet format to support further analysis and reuse.

Users requiring an alternative format, or wishing to comment on the publication, can contact the light rail and tram statistics team.

11. Cost and burden

11.1 Respondent burden

Data are collected from a small number of established light rail, tram and underground operators.

Much of the requested information is derived from existing management information, operational, ticketing and financial systems. However, operators may need to combine information from different systems or apply assumptions to derive measures such as passenger kilometres.

11.2 Managing burden

The content of the survey is kept under review. New information requirements are balanced against:

• likely value to users
• whether the data are already available from another source
• the consistency with which operators can supply the information
• the effect on long-term comparability

12. Strengths of the data

12.1 Long-term and continuous

The survey has operated annually in broadly its current form since 2010, while some key series extend back to the 1980s.

This allows users to monitor both recent developments and long-term changes.

12.2 Response rates

In 2025, returns were received from all of the systems, a response rate of 100%. The response rate has consistently been 100%, and the cooperation of the respondents for each of the systems is greatly appreciated.

12.3 Detailed system-level information

The statistics provide information for each system, allowing users to examine changes that may be obscured by national totals.

12.4 Use of operational information

Most figures are derived from operators’ established ticketing, passenger-counting, operational and financial systems rather than from a separate sample survey of passengers.

13. Limitations

13.1 Comparability between systems

As the figures are provided by different operators, there are some differences in the methods used to count journeys or to estimate passenger or vehicle kilometres, and classify or count vehicles, which may affect comparisons between different systems. However, we have attempted to ensure comparability as far as possible.

13.2 Passenger journeys, not unique passengers

The survey captures the number of passenger boardings, or journeys. This is not the same as the number of passengers as one passenger may make multiple journeys.

13.3 Journey details

While the survey captures the number of passenger boardings, it does not capture detailed information about the journeys, such as the origin and destination, or purpose of the journey. Some of this information can be obtained via analysis of the National Travel Survey.

13.4 Passenger characteristics

The survey does not capture any details of the people using the system, such as their demographics, journey satisfaction, or the reasons behind their travel mode choice. Some of this information can be obtained from the NTS.

13.5 Estimated measures

Passenger kilometres depend on assumptions about average journey length. These assumptions may remain unchanged for several years and may not fully reflect short-term changes in travel patterns.

13.6 Exceptional events

Strikes, engineering works, line closures, technical failures, network extensions and other operational events can affect annual changes.

14. Other dimensions of quality

14.1 Accuracy

Much of the data captured will be available from the individual systems’ management information systems. Although the response rate of 100% means that there are no sampling or coverage errors, there remains the possibility that the data captured is incorrect. It’s possible that the form may not be clear to all respondents, the respondents may make an error when completing the form, or there may be errors in the underlying data. While our quality assurance procedures attempt to minimise these errors, they do not remove the risk of them entirely. Information not available through management information systems, such as average journey length, will require the respondent to make assumptions. This is also a potential source of error.

14.2 Revisions

Figures for previous years may be revised when more complete or corrected information becomes available. Revisions are made in line with the Department for Transport’s revisions policy and the Code of Practice for Statistics.

Any revised figures will be clearly labelled in the accompanying data tables or statistical release, with an explanation of the nature and, where relevant, the scale and impact of the change.

14.3 Rounding and precision

Figures presented in the statistical release may be rounded for ease of interpretation. For example, values expressed in millions may be rounded and percentage changes may be calculated using unrounded figures before being rounded for presentation.

From the year ending March 2026 onwards, the accompanying data tables are published unrounded. This change reduces the impact of rounding and helps users reproduce published calculations, such as percentage changes and year-on-year comparisons, more accurately from the underlying tables.

As a result, users may observe small differences between rounded figures presented in the statistical release and the more precise values published in the accompanying data tables.

Historical data may contain a mixture of rounded and unrounded figures reflecting previous publication practices. As a result, components may not always sum exactly to published totals.

15. Other data sources

Within the statistical release, other data sources have been used in addition to the light rail and tram survey to provide a more complete picture of the sector.

15.1 Office of Rail and Road

The Office of Rail and Road publishes information on injuries on trams, metros and other non-Network Rail systems in Great Britain. These ORR statistics are Accredited Official Statistics.

15.2 HM Treasury

HM Treasury publishes GDP deflators used to adjust revenue figures for inflation and present them in real terms.

15.3 National Travel Survey

The National Travel Survey can provide broader information about people’s use of transport, including journey purposes and passenger characteristics that are not collected through the Light Rail and Tram Survey.

15.4 Office for National Statistics

The Office for National Statistics (ONS) publishes annual mid-year population estimates for local authorities and other geographic areas across the UK. These estimates are used alongside the Light Rail and Tram Survey to produce passenger journeys per head on light rail and trams by system in England.

16. Terminology

Term	Definition
Passenger journey	A passenger journey on a light rail or tram system. A passenger may make several boardings within a single journey, for example when changing vehicles, and may make multiple journeys over the reporting period. This is not the same as the unique number of passengers.
Passenger kilometre	One passenger travelling one kilometre. The aggregate measure is generally calculated by multiplying passenger journeys by average journey length.
Average journey length	Passenger kilometres divided by passenger boardings. This calculation reflects operators’ assumptions about average journey length, based on their own surveys and research.
Vehicle kilometre	One vehicle travelling one kilometre in passenger service, subject to the definitions and system-specific notes in the tables.
Route kilometre	The length of route open for passenger traffic, rather than the total length of track.
Concessionary journey	Concessionary journeys are journeys made under concessionary travel schemes. These schemes provide free or discounted travel for eligible passengers, including older people, disabled people and, in some areas, young people. Under the English National Concessionary Travel Scheme, eligible older and disabled people are entitled to free off-peak local bus travel in England. Local authorities may also extend concessionary travel to light rail systems. In London, concessionary travel on light rail forms part of the wider concessionary travel arrangements.
Concessionary revenue	Payments received, or estimated, by light rail and tram operators from transport authorities to reimburse journeys made under concessionary travel schemes.
Average vehicle occupancy	Passenger kilometres divided by vehicle kilometres. The passenger kilometres measure reflects operators’ assumptions about average journey length, based on their own surveys and research.
Full-time equivalent	A measure of workforce that expresses full-time and part-time employment on a consistent full-time basis.
Light rail	For these statistics, Docklands Light Railway, London Trams, Nottingham Express Transit, West Midlands Metro, Sheffield Supertram, Tyne and Wear Metro and Manchester Metrolink.
Tram	For these statistics, Blackpool Tramway and Edinburgh Trams.
Underground	For these statistics, London Underground and Glasgow Subway.

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19. Contact details

Light rail and tram statistics

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