Guidance
Higher education: guide to consumer rights for students
Consumer rights guide for undergraduate students choosing or currently taking a higher education course and their advisers.
Documents
Details
Students have consumer rights. Universities and other higher education providers that don’t meet their obligations to undergraduate students may be in breach of consumer protection law.
This guide sets out what undergraduate students need to know about their rights when choosing or taking a higher education course, and what to do if things go wrong. It is also of use to those advising or assisting students.
A short guide about what students need to know is also available.
Published 12 March 2015