Competition and Markets Authority cases and projects

From:: Competition and Markets Authority

This case finder includes cases and projects from the Competition and Markets Authority (CMA), Office for the Internal Market (OIM) and Subsidy Advice Unit (SAU).

Leasehold
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Building and construction and 1 others
- Outcome type: Consumer enforcement - undertakings
- Opened: 11 June 2019
Higher education: consumer protection review
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Public markets
- Outcome type: Consumer enforcement - undertakings
- Opened: 20 May 2014
- Closed: 8 February 2017
Online console video gaming
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Electronics and 1 others
- Outcome type: Consumer enforcement - undertakings
- Opened: 5 April 2019
- Closed: 13 April 2022
COVID-19 cancellations: package holidays
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure
- Outcome type: Consumer enforcement - undertakings
- Opened: 7 July 2020
- Closed: 9 March 2022
Care homes: consumer protection case
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Healthcare and medical equipment
- Outcome type: Consumer enforcement - undertakings
- Opened: 13 June 2017
Anti-virus software
- Case type: Consumer enforcement
- Case state: Open
- Market sector: Public markets and 1 others
- Outcome type: Consumer enforcement - undertakings
- Opened: 27 November 2018
Groupon: Consumer Protection Case
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Retail and wholesale
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 July 2011
- Closed: 8 October 2021
Online hotel booking
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure
- Outcome type: Consumer enforcement - undertakings
- Opened: 27 October 2017
Apple iPhones: consumer protection case
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Telecommunications
- Outcome type: Consumer enforcement - undertakings
- Opened: 9 August 2018
- Closed: 22 May 2019
Online gambling
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure
- Outcome type: Consumer enforcement - undertakings
- Opened: 21 October 2016
- Closed: 29 April 2019
Online dating services
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure
- Outcome type: Consumer enforcement - undertakings
- Opened: 31 October 2017
- Closed: 6 June 2018
Car rental intermediaries
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 19 October 2017
- Closed: 29 March 2018
Retailer hosting reviews on its website: improvement of practices
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Communications
- Outcome type: Consumer enforcement - undertakings
- Opened: 11 August 2016
- Closed: 11 August 2016
Online endorsements
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Communications
- Outcome type: Consumer enforcement - undertakings
- Opened: 19 June 2015
- Closed: 4 April 2016
Fake online reviews
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Communications
- Outcome type: Consumer enforcement - undertakings
- Opened: 8 December 2015
- Closed: 4 March 2016
Weatherseal Home Improvements Ltd: misleading practices in the sale of double glazing and energy efficiency products
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Building and construction
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 October 2012
- Closed: 31 January 2014
Carpet and flooring retailers: pricing practices
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Household goods, furniture and furnishings
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 April 2012
- Closed: 1 January 2014
Providers in the quick house sales sector investigation
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 23 July 2013
- Closed: 17 December 2013
Health and fitness clubs: unfair contract terms
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Recreation and leisure
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 January 2012
- Closed: 10 September 2013
Retirement homes hidden exit fees investigation
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 September 2009
- Closed: 1 April 2013
Hart leasehold retirement properties: hidden transfer fee terms
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 July 2009
- Closed: 1 December 2012
The Online Shopping Company: non-delivery of orders and failure to provide refunds
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Retail and wholesale
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 September 2011
- Closed: 1 September 2012
Fairhold leasehold retirement properties: transfer fee terms
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 June 2009
- Closed: 1 August 2012
Airlines: payment card surcharges investigation
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Transport
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 September 2011
- Closed: 1 July 2012
MoreNiche: non-disclosure of commercial promotion of products
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 June 2011
- Closed: 1 April 2012
Domestic bulk LPG suppliers: unfair contract terms
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Oil and gas refining and petrochemicals
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 November 2011
- Closed: 1 March 2012
Adaptive Affinity: lack of transparency of fees for services and schemes
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Retail and wholesale
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 June 2010
- Closed: 1 October 2011
Carcraft: poor practices in the sale of vehicles, finance and guarantees
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Motor industry
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 May 2009
- Closed: 1 October 2011
Transparency of heating oil price comparison websites
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Oil and gas refining and petrochemicals
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 January 2011
- Closed: 1 September 2011
We Buy Any Car: unfair practices by trader offering vehicle buying service
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Retail and wholesale
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 March 2010
- Closed: 28 March 2011
Marko Media Ltd (Groupola): use of bait advertising
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 27 July 2010
- Closed: 10 March 2011
Purchase of gold by post: unfair contract terms
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Retail and wholesale
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 November 2009
- Closed: 14 February 2011
Scriptmatix: supply of software for artificial bidding on 'penny auction' websites
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 4 August 2010
- Closed: 15 December 2010
Battybid: use of automated bidding on 'penny auction' website
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 9 December 2009
- Closed: 15 December 2010
Handpicked Media Ltd: non-disclosure of commercial blogging activity
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Communications
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 July 2010
- Closed: 1 December 2010
Misleading claims by modelling agencies
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 January 2009
- Closed: 24 November 2010
Deceptive online selling of EHIC cards
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 26 March 2010
- Closed: 10 August 2010
FIFA World Cup 2010 tickets: sales by unauthorised traders
- Case type: Consumer enforcement
- Case state: Closed
- Market sector: Distribution and service industries
- Outcome type: Consumer enforcement - undertakings
- Opened: 1 December 2009
- Closed: 1 July 2010

38 cases

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38 cases

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Competition and Markets Authority cases and projects

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38 cases

Case type

Case state

Market sector

Outcome

Opened

Closed

38 cases

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