Winter Fuel Payment
Report a change or cancel your payment
Contact the Winter Fuel Payment Centre if you’re eligible for a Winter Fuel Payment and you:
- need to report a change of circumstances
- need to change your address or personal details
- want to cancel future payments
- want to return a payment
Report any change of circumstances as soon as possible - for example, if you stop getting a benefit, move house or move into a care home. These can affect how much Winter Fuel Payment you get.
If you cancel your payments, you can change this at any time.
Contact the Winter Fuel Payment Centre
When you contact the payment centre, you’ll need to tell them your personal details like:
- your name
- your address
- your date of birth
- your National Insurance number
You can either call the helpline or send a letter by post.
If you’re in the UK
Telephone: 0800 731 0160
Textphone: contact Relay UK on 18001 then 0800 731 0160
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges
Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1LR
If you’re outside the UK
Telephone: +44 (0)191 218 7777
Textphone: contact Relay UK on +44 (0)151 494 2022 then 0800 731 0160
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges
Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1ZU
UK
If you’ve been paid too much
You may have to repay the money if you:
- did not report a change straight away
- gave wrong information
- were overpaid by mistake
Find out how to repay the money you owe from benefit overpayment.