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Data, Freedom of Information releases and corporate reports
Data on the volume of delay compensation claims made by passengers on rail services and how effectively train operating companies processed these.
Quarterly and periodic (4-weekly) statistics on punctuality, reliability and causes of delay for passenger trains operating on the mainline network.
Explores purchasing behaviour and preferences of rail passengers in England with a focus on vulnerable groups.
Findings from a study that explored best communication practices during international travel disruption.
Rail passenger numbers and crowding on weekdays in major cities in England and Wales for 2023.
Annual statistics on rail passengers' satisfaction with how train operating companies handled their complaints.
Quarterly statistics on the volume and cause of complaints made to train operating companies.
Lessons learned from Department for Transport and Transport for London’s joint sponsorship of the Crossrail project.
Report focusing on revenue impacts throughout the LNER single leg pricing trial.
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