Guidance

Mallorca and Menorca: domestic violence support organisations

Updated 23 May 2024

Mallorca and Menorca: domestic violence support organisations

National contact numbers:

Emergency Telephone Number: 112

Helpline: 016

Immediate 24-hour information, advice and assistance

Phone: 016 / Text: 900 116 016

Email: 016-online@igualdad.gob.es

Mallorca

Organisation Hours Phone number Address Email Services offered Language Referral method
IB Dona: Centre d’Informació de la Dona 24hrs assistance and company (non-emergency) 971 17 89 89 / 971 59 82 05 Calle Aragón, 2, 6, 1ªE, 07006 Palma atencionS24h.ibdona@atenzia.com Attention and company over the phone and in person; 24-hour service. Not urgent cases. You can call to explain your situation and have a social worker follow up the next day. English; translation software in various languages self-referral
Centro de acogida para las víctimas de violencia de género (CASAL ARIADNA) (CID) 24/7 971 59 82 05 C/ Foners, 38, Palma casalariadna@conselldemallorca.net Comprehensive and residential care for victims of gender-based violence. Information on legal, labour, and social affairs, including guardianship and custody. Urgent shelter, Legal information/aid, Social attention, Work information, Psychological aid   self-referral; police for shelter access
Servicio de Acogida Municipal - SAM VVG (Palma)   971 46 58 09   samvvg@intress.org Women over 18 years old who are victims of gender-based violence, with or without children who don’t have a home or must abandon it due to security and other reasons. Must pass an assessment interview by the professional team   self-referral or referral via Servicio de Atención Integral a la Violencia de Género, Social Services, Centro de Información de la Mujer, health centres, courts, Oficina de Ayuda a Víctimas del Delito, police or Guardia Civil
Servicio de Atención Integral a la Violencia de Género (SAIVG) (Palma) Mon-Fri 9:00am to 2:00pm / Tues 16:00-18:30 971 22 74 00   Calle de la Ferreria, 10, 3ª, 07002 Palma violenciagenere@palma.es Psychological support/therapy, legal information/guidance, Social support, Education information, Telecare protection to victims with a protection order (through Cruz Roja). Assistance with voluntary pre-registration with emergency services to facilitate immediate attention to a risk English self-referral or referral via a professional service
Servicio de Atención Integral a la Violencia de Género (SAIVG) (Palma) Mon-Thurs 9:00am to 2:00pm and 4:00pm to 8:00pm / Fri 9:00am to 2:00pm 971 722 856 Av. Del Comte de Sallent, 11, 4th, Palma violenciagenere@palma.es Children (4-17) of victims of gender-based violence. An adult must authorise the child’s participation in the programme and agree to participate as needed. Child and Youth psychological support and therapy, Child and Youth social education English self-referral or referral via a professional service.
Servicio de Atención Integral a la Violencia de Género (SAIVG) (Palma) Mon-Thurs 9:00am - 2:00pm / Tues and Thurs 4:00pm - 9:00pm 971 72 28 56 / 654 062 602 Institut de Reinserció Social (IRES), C. de Sant Miquel, 39, 2n D, 07002 Palma sapm@fundacioires.org Psychosocial care and therapy for people who want to stop exerting violence or abuse English self-referral
Servicio de asistencia psicológica para mujeres víctimas de violencia machista (IRES-Consell) Mon-Fri 9:00am - 1:00pm 971 227 408 Avenida Comte Sallent, 11, 4º, 07003 Palma atenciopsicologica@fundacioires.org information, care, advice and specialized psychological treatment to women and their children who live or have experienced situations of gender violence. Individual and group therapy Tele-translation available by phone Must be referred by a Social Services, Health or Mental Health professional, the CID, or Cruz Roja, and then call to request an appointment.
Programa de teleasistencia para mujeres víctimas violencia de género (ATENPRO) (Cruz Roja) 24/7 971 295 000 Avenida Gaspar Bennassar, Arquitecte, 73, 07004 Palma mallorca@cruzroja.es Mobile phone and telecommunication device with GPS system to guarantee immediate attention in emergency situations and allows users at any time to contact a centre attended by personnel specifically prepared to give an answer appropriate to the situation English via social services  
Oficina de Asistencia a las Víctimas de delitos (Mallorca) (Justicia)   971678616 / 971678611 / 971678612 Calle Vía Alemania, 5, Edificio juzgados, 07003, Palma victimas.mallorca@justicia.es Legal support, Psychological support   self-referral or via police. Can request their guidance before reporting to police
Support for women in prostitution environments (Cruz Roja) Mon - Fri 9:00am - 2:00pm / Mon 4:00pm - 7:30pm 971 29 50 00 Avenida Gaspar Bennassar, Arquitecte, 73, 07004 Palma cabaco@cruzroja.es social support, emotional support, legal support, work Limited English self-referral
Casal Petit & Lausana (Hermanas Oblatas) Mon -Thurs: 9:00am - 7:00pm / Fri 9:00am - 2:00pm 971 722 707 / 638 98 36 85 Calle Can Martí Feliu, 9A, 07002, Palma casalpetit@telefonica.net Social care, Psychological care, Training, Job orientation, Shelter for victims of human trafficking and those who want to abandon prostitution   self-referral by appointment or via police
Medicos del Mundo Tues 11:00am -2:00pm and 4:00pm - 6:00pm 971 204 359 / 629 962 013 Calle Ricardo Ankerman, 1, Bajos, 07006, Palma inclusion.pep2@medicosdelmundo.org Social care and medical testing English self-referral
Casal de les Dones   971 77 55 30 C/ Foners, 38, 07006 Palma donescasal@gmail.com Women’s space meetings and participation. Workshops and courses. Library and internet access   self-referral
Asociación Contra la violencia de Género (ACOVIGE) Thurs 6:00pm - 8:00pm 971 77 55 30 C/ Foners, 38, 07006 Palma donescasal@gmail.com Provide advice to women on gender violence   self-referral
SI Mallorca   971 664 445   info@si-mallorca.org Direct help and support for groups dealing with family emergency and poverty, food aid and child help English self-referral

Menorca

Organisation Hours Phone number Address Email Services offered Language Referral method
IB Dona: 24-hour service and accompaniment (Centre d’Informació de la Dona) 24-h assistance and company (non-emergency) 971 17 89 89 / 971 59 82 05 Calle Aragón, 26, 1ªE, 07006 Palma atencionS24h.ibdona@atenzia.com Attention and company over the phone and in person; not urgent cases. You can call to explain your situation and have a social worker follow up the next day English; translation software in various languages self-referral
Centro Asesor de la Mujer Menorca (Ciudadela) Mon-Fri 7:30am - 2:30pm 971 480 201 Avenida de la República Argentina, 96, 07760, Ciutadella, Menorca dona@cime.es Comprehensive care and shelter for women victims of gender violence and their children. Confidential advice and practical support on domestic and gender violence and defence of women’s issues. Guidance on social, health and other resources. Legal guidance and information   Through Centro Asesor de la Mujer or police in case of emergency
Centro Asesor de la Mujer Menorca (Mahón) Mon-Fri 7:30am -2:30pm 971 357 024 Calle Vasallo, 33B, 07760, Mahón, Menorca dona@cime.es Comprehensive care and shelter for women victims of gender violence and their children. Confidential advice and practical support on domestic and gender violence and defence of women’s issues. Guidance on social, health and other resources. Legal guidance and information. Shelter, Psychological attention, Social care, Legal attention   Through Centro Asesor de la Mujer or police in case of emergency
Programa de teleasistencia para mujeres víctimas violencia de género (ATENPRO) (Cruz Roja) 24/7 971 295 000 Avenida Gaspar Bennassar, Arquitecte, 73, 07004 Palma mallorca@cruzroja.es Victims of domestic violence who do not live with the person who has subjected them to abuse and who participate in local specialized care programs for victims of gender violence. Also available for minors. Mobile phone and telecommunication device with GPS system to guarantee immediate attention in emergency situations and allows users at any time to contact a centre attended by personnel specifically prepared to give an answer appropriate to the situation English via Social Services
Oficina de Asistencia a las Víctimas de Delitos (Mahón) (Justicia)   971 368 501 Calle Antoni Juan Alemay, 2, 07701, Mahón, Menorca victimas.mahon@justicia.es Attention and assistance to the needs of victims (at a legal, psychological and social level). Free public service set up by the Ministry of Justice. Its basic function is to provide comprehensive, immediate and specialized care to people who have been victims of a violent crime and against sexual freedom   Self-referral or via police. Can request their guidance before reporting to police.