DWP claimant service and experience survey 2014 to 2015
This research monitors claimants’ satisfaction with DWP services and ensures their views are considered in operational and policy planning.
Documents
Details
The objectives of this research are to:
- capture the views and experiences of DWP’s service from claimants, or their representatives, who used their services recently
- identify differences in the views and experiences of people claiming different benefits
- use claimants’ views of the service to measure the department’s performance against its customer charter
Authors: Dr. Eleni Romanou and Matthew Downer (TNS BMRB)