Guidance about how to apply for statutory notice pay
Updated 30 August 2019
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When you make a claim to the Insolvency Service for a redundancy payment or other money you’re owed, you should let us know if you want to claim for loss of notice pay (also called statutory notice pay). You will not be able to apply for loss of notice pay until your statutory notice period has come to an end.
Before making a claim for loss of notice you must apply for redundancy and any other money you’re owed first - even if you’re not owed any money.
1. When you can make a claim for loss of notice pay
You will receive an email from the Insolvency Service once your statutory notice period has come to an end. The email will also confirm the start and end dates of your notice period. You cannot apply for loss of notice pay until you receive this email.
Once you have received this email, you will be able to apply online.
You must complete this application so that we can correctly assess how much notice pay you are owed and pay you.
2. Applying online
Completing an application takes between 10 and 20 minutes. When you start your application, we’ll ask you for your:
- National Insurance number
- ten character claim reference - this will start with LN and appear on any documentation from the Insolvency Service
We’ll then ask you about your circumstances during your notice period. You’ll need to have information with you about:
- any benefits you were entitled to during your notice period. If you have a joint claim you will need to contact the Job Centre for your individual entitlement.
- any income you earned during your notice period
Please keep copies of any paperwork you receive about any benefits you may or may not be eligible for. We may need these to prove your entitlement to payments from us.
Do not include information on your claim form about any Universal Credit money you’ve received but will be paying back. This could be an advance, for example.
3. Processing your application
We pay 95% of applications within 6 weeks of receiving your application.
Please do not contact us to check the status of your application until after 6 weeks have passed.
4. What we can pay
If your application is successful, we can pay you for each week of your notice period. There are caps on what we can pay you for each type of claim. Find out more about how much we can pay.
From your payment we have to deduct the value of any:
- new benefits you were awarded during your notice period
- new income you earned during your notice period
- benefits you could have been awarded during your notice period if you’d applied for them (for example, Jobseeker’s Allowance or Universal Credit) even if you chose not to claim them
If you receive a loss of notice payment, we’ll send you a letter explaining any deductions we’ve made.