Complain about HMRC online services
Complain to HMRC about their digital and online services.
Online
If you have sign in details
Use one of the following online forms if you want to complain as:
- an individual
- a business
- an agent (you must have permission from your client if you’re complaining on their behalf)
If you do not have sign in details
Use one of the following online forms if you want to complain as:
HMRC will only email you with confidential information if you’ve given them your written agreement for them to do so.
Get help with HMRC online services
The best way to get help using HMRC online services is to either:
- select the ‘Get help with this page’ link, if it’s shown on the bottom of the page you need help with
- contact the online services helpdesk
Post
Write to this address to complain about HMRC’s online services.
HMRC Digital Services
Complaints Unit
S1755
Newcastle
NE98 1ZZ
United Kingdom
There is a different way to report tax fraud.
Related content
Guidance
HMRC contacts
Updates to this page
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A link has been added to an online form to use to complain if you're an agent and have sign in details.
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First published.