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New laws to be introduced to ban unavoidable hidden fees to force businesses to be upfront with customers
Restrictions during lockdowns impacted where we could spend our money, pushing up the proportion of online retail sales to an all-time high. This article analyses RSI, CHAPS, and Revolut data to explore what people were spending their money on from...
This research explored the attitudes and experiences of individuals shopping online, including misrepresentation or undervaluation, and consumer awareness of VAT and customs requirements.
Information on methods used by fraudsters to target members of the public when using online financial and retail services.
This study highlights trust models, technological and social factors impacting online trust
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
What you need to do now that the eCommerce Directive no longer applies to the UK.
A review of consumers’ online search behaviour and how this affects competition in online markets.
The Competition and Market Authority (CMA)'s work aims to tackle potentially harmful online selling practices.
VAT and other taxes on shopping and services, including tax-free shopping, energy-saving equipment and mobility aids.
New powers unveiled aimed at boosting competition, clamping down on subscription traps and fake reviews
A research paper from the CMA
Two papers from the CMA's Behavioural Hub discussing and summarising evidence on online choice architecture (OCA) and how it potentially causes harm.
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