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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Documents that we may need to see about you and your company as part of our customer due diligence 'Know your Customer' process.
The European Trade Mark and Design Network has produced a common practice for use when assessing the inherent distinctiveness of figurative trade marks containing descriptive and/or non-distinctive words.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
It is against the law to discriminate against anyone because of their sex, religion, disability or certain other personal characteristics ('protected characteristics')
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
Research to explore how HMRC customers are likely to respond to digital customer services and why, to help inform service design.
A recent independent survey has found high levels of customer satisfaction with the Security Industry Authority's licence application service.
Research on the customer experience of government funded business support services. BIS research paper 155.
The IPO customer charter sets out our approach to supporting innovation and creativity through excellent customer service.
Use this service to ask the HMRC Mid-sized Business Customer Support Team for help if you're a mid-sized business with a UK turnover above £10 million or at least 20 employees.
Don’t include personal or financial information like your National Insurance number or credit card details.
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