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The home of The Parliamentary and Health Service Ombudsman on GOV.UK. We investigate complaints about government departments and the NHS in England. We do this independently and impartially, without taking sides.
In 2014-15 we delivered on our five aims and this report shows the progress we are making as well as the challenges we have faced.
This report explores the state of local complaints handling across the NHS and UK Government departments and highlights three areas that need to change.
This document contains the following information: Equitable Life: a decade of regulatory failure fourth report session 2007 to 2008.
This document contains the following information: Health Service Ombudsman: NHS funding for long term care: 2nd report - session 2002 to 2003.
This document contains the following information: Care and Compassion?: report of the Health Service Ombudsman on ten investigations into NHS care of older people.
This document contains the following information: The prudential regulation of Equitable Life 4th report 2002 to 2003 (Part 1)
How HS2 Ltd dealt with a group of six families, whose community faced break-up under plans for the new rail network.
This report contains of summaries of our investigations. The summaries provide examples of the kind of complaints we handle.
A Health Service Commissioner report on five investigations into failure of the NHS to provide continuing inpatient care in nursing homes or hospitals.
Our 2018-2019 annual report and accounts gives details of our performance over the past 12 months.
In 2015-16 we continued to transform our service to ensure we continue to meet demand today and in the future.
'Maintaining momentum' highlights failings in NHS mental health services in England, and the devastating toll this takes on patients and their families.
The summaries provide examples of the kind of complaints we handle and we hope they will show that complaining can make a difference.
This report is about our investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement.
This document contains the following information: The Ombudsman's review of complaint handling by government departments and public bodies 2010 to 2011.
This document contains the following information: Report by the Health Service Ombudsman for England and Local Government Ombudsman: Mrs L
This document contains the following information: Parliamentary and Health Service Ombudsman annual report 2007-08: fifth report session 2007-2008
This document contains the following information: The Parliamentary Ombudsman: withstanding the test of time 4th report session 2006-2007
This document contains the following information: Retrospective continuing care funding and redress: 3rd report session 2006-2007
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