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These documents show the issues raised and resolution of cases investigated during 2011 to 2014 under the Mystery Shopper scheme.
These updates show the issues raised and resolution of cases investigated in 2016 under the Mystery Shopper scheme.
On the 29th November, the Mystery Shopper Service was renamed the Public Procurement Review Service.
These quarterly updates show the issues raised and resolution of cases investigated in 2015 under the Mystery Shopper scheme.
VAT and other taxes on shopping and services, including tax-free shopping, energy-saving equipment and mobility aids.
These updates show the issues raised and resolution of cases investigated in 2017 under the Mystery Shopper scheme.
You're required to keep records for all traded goods you declare to HMRC for four years, for duty and tax purposes and for government statistics.
Data protection rules for businesses in recruiting staff, keeping staff records and using CCTV
How councils can deal with abandoned shopping and luggage trolleys, including who to consult, disposal and claiming costs.
Tips to help consumers identify products and services with genuine environmental credentials
Consistent and standards-based comma-separated values (CSV) files help make data more effective and easier to share across government.
How to get the VAT back on goods you buy in Northern Ireland from shops that offer tax-free shopping (VAT Notice 704/1).
A platform for the online transfer of information and documentation.
A guide to collecting data about your packaging. This is for UK organisations affected by extended producer responsibility (EPR) for packaging.
You have the right to see CCTV footage of yourself under the Data Protection Act.
Example files for sponsors using bulk data transfer to send information from their IT systems to the sponsorship management system.
Rules for online and distance selling for businesses
Provides guidance on planning for retail and other town centre uses.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Don’t include personal or financial information like your National Insurance number or credit card details.
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