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Documents to administer the auditing services for the Specialist Quality Mark (SQM)
Explains what quality assurance is and the processes involved.
Information on the various ways in which practice can be quality assured and staff developed. It covers workforce development, performance indicators and statistical analysis.
This document details the service standards of the Veterinary Medicines Directorate (VMD)
Information for organisations interested in administering LAA's Specialist Quality Mark from October 2022.
Research on what customers think is a good service from HM Revenue and Customs.
The Care Quality Commission (CQC) regulates all health and social care services in England. The commission ensures the quality and safety of care in hospitals, dentists, ambulances, and care homes, and the care given in people’s own homes. CQC is...
A collection of quality assurance reports and standards covering the range of population screening services offered by NHS England.
This document explains the Down’s syndrome screening quality assurance support service (DQASS) and how to use it.
How to assure service quality: types of testing, automation, technical debt, hiring specialists.
Guidance on the Quality Matters initiative, which aims to improve the quality of adult social care.
Sets out the government's quality standards for health and social care services for older people.
David Thomson, Head of Operational Readiness and Senior Responsible Owner (SRO) for the DSA Transformation Programme
This document is published by Defra in support of its three-year Gershon Efficiency Review initiative to improve standards of street cleansing and related services.
A brief overview of Public Service Mutuals and their benefits.
'You're Welcome': standards to help improve the quality of, and access to, health and wellbeing services for young people.
This document introduces 43 indicators for quality improvement for voluntary, local use in a community setting.
Quality governance guidance for local commissioners of alcohol and drug services.
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