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Customer declaration of specific uses of the scheduled category 1 or 2 substances (individual transactions).
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
If you're advertising or marketing, including direct marketing, you must be accurate and honest and follow the advertising codes of practice
All marketing and advertising must be: an accurate description of the…
Advertising to consumers The Consumer Protection from Unfair Trading…
There are 2 advertising codes of practice that describe how businesses…
You must describe your product accurately. This means if you make a claim…
You must check if customers want to be contacted by fax, phone, post or…
To offer credit to consumers you must be authorised by the Financial Conduct Authority (FCA) and join the Financial Services Register
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
SLC is growing its understanding of vulnerability and additional support needs with the introduction of the new initiative.
How sellers deal with VAT for goods from overseas that they sell direct to customers in the UK.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
You may be able to use an open individual export licence (OIEL) to regularly export similar controlled items to the same customer.
How to carry out checks on your business and customers, and what records you must keep to prevent money laundering.
This report describes the main findings from the 2017 survey and includes the results for each of the 3 groups.
Externally commissioned survey research exploring customer preferences for method of engaging with HMRC and for using digital channels.
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
How to use a risk-based approach to carry out compulsory risk assessments of your business.
The HMRC customer survey annual report describes the main findings from the 2015 customer survey.
This report describes the main findings from the department's 2021 customer survey.
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