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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This page brings together departmental annual status reports on customer service telephone lines.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Customer service standards for Student and Child Student visa applications if you're applying from inside or outside the UK.
The Insolvency Service's commitment to our customers.
Customer service standards for settlement applications for the UK.
A guide for central government departments, public bodies and private partners on prefix number selection for customer service telephone helplines.
Customer service standards for Ukraine visa applications if you're applying from outside the UK.
Customer service standards for family visa applications if you're applying from inside or outside the UK.
Immigration staff guidance on sponsorship customer service standards.
The IPO customer service standards tell you the level of service you can expect and how we are performing against these targets.
Customer service standards for work visa applications if you're applying from inside or outside the UK.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
A charter to promote a commitment to decent living standards and excellent customer service.
Data on UK Visas and Immigration customer service operations.
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