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Reports, analysis and official statistics
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Data, Freedom of Information releases and corporate reports
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
The Insolvency Service's commitment to our customers.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
This report provides an overview of customers’ satisfaction and experience of the service they received from the DWP Child Maintenance Service (CMS) between April 2020 and March 2021.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
This page brings together departmental annual status reports on customer service telephone lines.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Things to consider when buying and using products.
Our biennial satisfaction survey for MAHs, Manufacturers, and Wholesale Dealers launches on 29 January 2024.
Find out if you’re a money service business and need to register with HMRC under the money laundering regulations.
Customer service standards for settlement applications for the UK.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
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