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Invites feedback on policy proposals to improve the consumer experience at public chargepoints.
A study on the consumer experience of buying and selling homes in England and Wales.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
Regulatory Policy Committee opinion on DfT's Electric Vehicles (Smart Charge Points) Regulations 2021
This multi-phase research project was undertaken to understand customer attitudes, experiences and outcomes at different points of the smart meter customer journey.
Research into the experience of HMRC's Help to Save customers.
Research to improve the experience of contacting HM Revenue and Customs for individual taxpayers.
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
Ipso MORI reports on surveys of business property owners and local authorities, carried out for the Valuation Office Agency 2012 to present.
Research on the customer experience of government funded business support services. BIS research paper 155.
Smart Data research reports into accreditation of third party providers and customer experience guidelines.
Survey and analysis of Child Benefit customers' experience of dealing with HM Revenue and Customs.
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
This qualitative research explored the customer and agent experience of applying for the Self-Employment Income Support Scheme.
Qualitative research with employers and agents to understand customer experiences of applying for the Coronavirus Job Retention Scheme.
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