We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Information for consumers and businesses on their rights and responsibilities under consumer law.
Things to consider when buying and using products.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
To offer credit to consumers you must be authorised by the Financial Conduct Authority (FCA) and join the Financial Services Register
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
Guidance for manufacturers, importers and distributors.
Consumer Council for Water (CCW) represents water and sewerage consumers in England and Wales and takes up unresolved complaints. CCW is an executive non-departmental public body, sponsored by the Department for Environment, Food & Rural Affairs .
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
Ensuring you get what you pay for.
These reports set out the Regulator of Social Housing’s approach to consumer regulation.
How the CMA uses its consumer powers to address problems in markets, including its approach to compliance and enforcement of consumer law.
Resources for individuals and organisations to use supporting a variety of safety awareness campaigns.
Energywatch was responsible for protecting and promoting the interests of all gas and electricity consumers in Great Britain. Energywatch was created in November 2000 and desolved in 2008 when it became Consumer Focus.
Information and resources.
Your rights as a passenger when travelling to the European Union.
The CMA is looking at consumer protection in the green heating and insulation sector.
Summarises the main changes made to the Consumer Credit Act 1974 and other legislation that implement the Consumer Credit Directive.
Advice for higher education providers and undergraduate students to help them understand their obligations under consumer protection law.
Consumer rights guide for undergraduate students choosing or currently taking a higher education course and their advisers.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.