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This guide is to help you and your business understand how to ensure that content on your service is appropriate for children.
Find out how GOV.UK Chat collects and uses your data.
A research paper from OFCOM
Contact details for Student Finance England - including complaints and student finance appeals, Advanced Learner Loan.
Departmental policy regarding web chat moderation for the Department for Transport.
The Microsoft 365 Guidance for UK government is a set of recommended configurations for UK government organisations using Microsoft 365
Information on how to use a High Integrity Telecommunications System.
This guidance explains why and how public sector organisations should move to modern network solutions and away from legacy networks with information on standards you need to follow and case studies.
Contact the HM Passport Office Webchat service
Screening equality impact assessment for HMRC's Customer Engagement Platform - Secure Messaging Service (SMS) Deflections project (January to March 2023).
Guidance on recommended text message wording for communicating chlamydia test results from the National Chlamydia Screening Programme.
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