We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
A study on the consumer experience of buying and selling homes in England and Wales.
How to find opportunities if you supply services on the Digital Marketplace, includes how to provide evidence and the standards your services need to meet.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
Research into the experience of HMRC's Help to Save customers.
This multi-phase research project was undertaken to understand customer attitudes, experiences and outcomes at different points of the smart meter customer journey.
Qualitative research with employers and agents to understand customer experiences of applying for the Coronavirus Job Retention Scheme.
This quantitative research assessed the overall experiences of claimants applying for the Self-Employment Income Support Scheme.
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
How to set what you’ll evaluate digital outcomes, digital specialists, user research participants and studio suppliers on.
This qualitative research explored the customer and agent experience of applying for the Self-Employment Income Support Scheme.
Smart Data research reports into accreditation of third party providers and customer experience guidelines.
MOD Services held its second face-to-face Lived Experience event in March at the Royal Hospital Chelsea, London – this follows our first event in the autumn.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Research on the customer experience of government funded business support services. BIS research paper 155.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.