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In Manual

Service Manual

  1. Accessibility community

    The community page for accessibility.

  2. Testing for accessibility

    How to test your service to make sure it's accessible to users with disabilities.

  3. Getting an accessibility audit

    When and how to commission a formal accessibility audit.

  4. Making your frontend accessible

    Supporting your team to make accessible services.

  5. Making your service accessible: an introduction

    Meeting the accessibility standard, and how to test your service.

  6. Building a resilient frontend using progressive enhancement

    How to build web pages so they work in HTML first: starting with HTML, extra styles and features, using JavaScript.

  7. User-centred design: training and events

    Training and events for practitioners and people interested in design, accessibility and user research.

  8. Accessibility and assisted digital

    Help and encourage people to use your service: accessibility, assisted digital, user support.…

  9. User research in beta

    Learn about usability issues and improve your understanding of access and support needs.

  10. Technology community (frontend development)

    The frontend developer community is for anyone with an interest in building accessible and scalable digital services for government.

  11. What each role does in a service team

    Skills a service team needs to deliver a successful user-focused service.

  12. User research in live

    Review how your service meets user needs and test new design features or improvements.

  13. Designing for different browsers and devices

    How to test your service for different browsers and devices: user needs, verified browsers, adapting to change.

  14. 5. Make sure everyone can use the service

    Provide a service that everyone can use, including people with disabilities or other legally protected characteristics.

  15. Testing with assistive technologies

    How to test your service with screen readers, speech recognition software and magnifiers.

  16. Publishing information about your service's accessibility

    A sample accessibility page you can use to explain whether your GOV.UK service meets accessibility requirements.

  17. Services for government users

    Building or buying services that government users find easy to use.

  18. Understanding WCAG 2.1

    Using the WCAG 2.1 design principles and guidelines to build accessible services.

  19. Quality assurance: testing your service regularly

    How to assure service quality: types of testing, automation, technical debt, hiring specialists.

  20. Write a recruitment brief

    How to write a brief so you get the right participants and who to recruit for research, including those with accessibility needs.