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Tells HM Passport Office staff working in the lost, stolen and recovered (LSR) team about duties they must complete as part of the LSR process.
Tells HM Passport Office staff how to physically and electronically cancel a British passport.
Coronavirus (COVID-19) guidance for customers visiting HM Passport Office.
Tells HM Passport Office staff how to add and record titles and observations on a passport.
Tells HM Passport Office staff about the different types of British passports they may receive as part of a passport application.
Tells HM Passport Office staff what a status letter is and how to use status letters with passport applications.
This document tells HM Passport Office staff about the immigration permissions customers need to live in the UK.
Tells HM Passport Office staff how to add observations to passports.
Tells HM Passport Office staff how to deal with passport applications where the name a customer applies in does not match the name on their foreign documents.
This document includes guidance on first-time applicants, renewals, parental responsibility, court orders and loco parentis.
Tells HM Passport Office staff about people who hold dual nationality.
Tells HM Passport Office staff about birth registration and how to deal with applications where the birth is not registered, registered late or re-registered.
Tells HM Passport Office staff about the British overseas territories citizen (BOTC) nationality status and how to deal with BOTC passport applications.
Tells HM Passport Office staff how to deal with applications from customers who cannot sign their passports when they receive it.
This document tells HM Passport Office staff how customers can apply for a passport using Local Services.
Tells HM Passport Office staff about the process for issuing restricted validity passports.
This document contains information about Croatia to help HM Passport Office staff process passport applications.
This document tells HM Passport Office staff how to deal with applications completed and consented to by third parties.
This document contains information about Malta to help HM Passport Office staff process passport applications.
This document contains information about the Netherlands to help HM Passport Office staff process passport applications.
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