Dashboard Vehicle tax renewals

This dashboard shows information about how the Vehicle tax renewals service is currently performing.

Transactions per year

46.6m

Apr 2015 to Mar 2016

−0.37% Jan to Dec 2015

Total cost

£44.7m

Apr 2015 to Mar 2016

−2.41% Jan to Dec 2015

Cost per transaction

£0.96

Apr 2015 to Mar 2016

−2.04% Jan to Dec 2015

Completion rate (vehicle tax)

Users who complete a transaction as a percentage of those who start

15 to 21 May 201760.9%
Date Click to sort Completion rate Click to sort
23 to 29 May 2016 39.3%
30 May to 5 June 2016 38.9%
6 to 12 June 2016 40.7%
13 to 19 June 2016 42.2%
20 to 26 June 2016 39.9%
27 June to 3 July 2016 40.1%
4 to 10 July 2016 39.8%
11 to 17 July 2016 39%
18 to 24 July 2016 42.7%
25 to 31 July 2016 43.3%
1 to 7 August 2016 43.4%
8 to 14 August 2016 45%
15 to 21 August 2016 52.5%
22 to 28 August 2016 68.6%
29 August to 4 September 2016 46.9%
5 to 11 September 2016 44.1%
12 to 18 September 2016 42.9%
19 to 25 September 2016 43.6%
26 September to 2 October 2016 37.1%
3 to 9 October 2016 40.1%
10 to 16 October 2016 42.6%
17 to 23 October 2016 42.9%
24 to 30 October 2016 43.2%
31 October to 6 November 2016 42.4%
7 to 13 November 2016 43.5%
14 to 20 November 2016 42.5%
21 to 27 November 2016 42.7%
28 November to 4 December 2016 42.7%
5 to 11 December 2016 45%
12 to 18 December 2016 44%
19 to 25 December 2016 43.4%
26 December 2016 to 1 January 2017 43.8%
2 to 8 January 2017 43.6%
9 to 15 January 2017 59.3%
16 to 22 January 2017 59.5%
23 to 29 January 2017 63.5%
30 January to 5 February 2017 60.5%
6 to 12 February 2017 67.6%
13 to 19 February 2017 63.2%
20 to 26 February 2017 66.7%
27 February to 5 March 2017 64.1%
6 to 12 March 2017 63.5%
13 to 19 March 2017 60.9%
20 to 26 March 2017 62.1%
27 March to 2 April 2017 64.8%
3 to 9 April 2017 58.3%
10 to 16 April 2017 60.4%
17 to 23 April 2017 61.3%
24 to 30 April 2017 64.9%
1 to 7 May 2017 60.3%
8 to 14 May 2017 60.5%
15 to 21 May 2017 60.9%

Live service usage

Users currently on the GOV.UK start page for the service

586

users online now

Time Click to sort Number of unique visitors Click to sort
9:25am 894
9:30am 855
9:40am 818
9:45am 889
9:50am 882
9:55am 904
10:00am 868
10:05am 856
10:10am 888
10:15am 856
10:20am 857
10:25am 845
10:30am 820
10:35am 854
10:40am 825
10:45am 802
10:50am 832
10:55am 789
11:00am 787
11:05am 793
11:10am 743
11:15am 809
11:20am 735
11:25am 740
11:30am 756
11:35am 752
11:40am 732
11:45am 697
11:50am 695
11:55am 695
12:00pm 703
12:05pm 696
12:10pm 716
12:15pm 675
12:25pm 664
12:30pm 714
12:40pm 669
12:45pm 663
12:50pm 616
12:55pm 661
1:00pm 659
1:05pm 649
1:10pm 647
1:15pm 667
1:20pm 643
1:25pm 557
1:30pm 608
1:35pm 636
1:40pm 619
1:45pm 597
1:50pm 567
1:55pm 607
2:00pm 614
2:05pm 638
2:10pm 559
2:15pm 556
2:20pm 610
2:25pm 606
2:30pm 550
2:35pm 530
2:40pm 580
2:45pm 580
2:50pm 523
2:55pm 533
3:00pm 533
3:05pm 565
3:10pm 556
3:15pm 534
3:20pm 563
3:25pm 500
3:30pm 493
3:35pm 489
3:40pm 469
3:45pm 518
3:50pm 502
4:00pm 458
4:05pm 445
4:15pm 416
4:20pm 452
4:25pm 450
4:30pm 401
4:35pm 429
4:40pm 431
4:45pm 417
4:50pm 412
4:55pm 391
5:00pm 401
5:05pm 411
5:10pm 388
5:15pm 341
5:20pm 348
5:25pm 357
5:30pm 364
5:35pm 367
5:40pm 373
5:45pm 327
5:50pm 320
5:55pm 316
6:00pm 320
6:05pm 350
6:10pm 327
6:15pm 302
6:20pm 325
6:25pm 270
6:30pm 288
6:35pm 301
6:40pm 330
6:45pm 316
6:55pm 315
7:00pm 333
7:10pm 340
7:15pm 299
7:20pm 313
7:25pm 303
7:30pm 274
7:35pm 335
7:40pm 313
7:45pm 330
7:50pm 292
7:55pm 317
8:00pm 291
8:05pm 278
8:10pm 285
8:15pm 270
8:20pm 269
8:25pm 265
8:30pm 271
8:35pm 278
8:40pm 251
8:45pm 236
8:50pm 223
8:55pm 234
9:00pm 219
9:05pm 209
9:10pm 233
9:15pm 206
9:20pm 202
9:25pm 182
9:30pm 174
9:35pm 160
9:40pm 152
9:45pm 140
9:50pm 169
9:55pm 151
10:00pm 135
10:05pm 141
10:10pm 121
10:15pm 126
10:20pm 118
10:30pm 92
10:35pm 93
10:40pm 96
10:45pm 96
10:50pm 89
10:55pm 80
11:00pm 72
11:05pm 67
11:10pm 77
11:15pm 71
11:20pm 54
11:25pm 57
11:30pm 62
11:35pm 55
11:40pm 48
11:45pm 58
11:50pm 54
11:55pm 46
12:00am 43
12:18am 38
12:18am 38
12:18am 39
12:20am 40
12:25am 27
12:30am 27
12:35am 19
12:45am 23
12:50am 28
1:00am 27
1:05am 22
1:10am 14
1:15am 14
1:20am 19
1:25am 16
1:30am 19
1:35am 26
1:40am 17
1:45am 19
1:50am 15
1:55am 14
2:00am 10
2:05am 17
2:10am 21
2:15am 13
2:20am 12
2:25am 14
2:30am 10
2:35am 5
2:40am 4
2:45am 8
2:50am 11
2:55am 11
3:00am 10
3:05am 12
3:10am 9
3:15am 9
3:20am 10
3:25am 11
3:30am 10
3:35am 14
3:40am 10
3:45am 9
3:50am 13
3:55am 6
4:05am 12
4:10am 12
4:15am 17
4:20am 14
4:25am 20
4:30am 17
4:35am 18
4:40am 21
4:45am 20
4:50am 14
4:55am 25
5:00am 24
5:05am 37
5:10am 36
5:15am 28
5:20am 38
5:25am 39
5:30am 47
5:35am 50
5:40am 56
5:45am 59
5:50am 71
5:55am 60
6:00am 82
6:05am 83
6:10am 93
6:15am 85
6:20am 103
6:25am 124
6:30am 133
6:35am 129
6:40am 136
6:45am 169
6:50am 179
6:55am 191
7:00am 185
7:05am 198
7:10am 194
7:15am 224
7:20am 256
7:25am 228
7:30am 276
7:40am 280
7:45am 250
7:55am 333
8:00am 303
8:05am 320
8:10am 328
8:15am 368
8:20am 359
8:25am 395
8:30am 459
8:35am 461
8:40am 463
8:45am 459
8:50am 464
8:55am 478
9:00am 488
9:05am 506
9:10am 466
9:15am 508
9:20am 530
9:25am 525
9:30am 509
9:35am 511
9:40am 516
9:45am 542
9:50am 568
9:55am 552
10:00am 498
10:05am 540
10:10am 529
10:15am 571
10:20am 570
10:25am 586

Renewals breakdown

Vehicle tax renewals per month broken into digital, Post Office and DVLA centre, Swansea applications

Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre, Swansea Click to sort
May 2016 2,899,549 746,629 12,171
June 2016 3,497,161 916,044 30,159
July 2016 2,653,175 703,305 17,397
August 2016 3,634,582 889,259 9,272
September 2016 3,132,828 822,357 9,803
October 2016 3,188,423 739,602 14,688
November 2016 2,704,521 641,294 11,261
December 2016 2,484,025 533,593 10,234
January 2017 3,117,505 661,303 14,049
February 2017 3,479,897 691,892 16,354
March 2017 3,995,982 897,702 14,443
April 2017 3,042,946 662,966 8,338

Digital take-up

Proportion of renewals made using the digital service

April 201781.9%
Date Click to sort Completion percentage Click to sort
1 to 30 November 2013
1 to 31 December 2013 53.3%
1 to 31 January 2014 58.5%
1 to 28 February 2014 60.4%
1 to 31 March 2014 54%
1 to 30 April 2014 58.4%
1 to 31 May 2014 56.8%
1 to 30 June 2014 56.5%
1 to 31 July 2014 55.2%
1 to 31 August 2014 57.7%
1 to 30 September 2014 61%
1 to 31 October 2014 65.8%
1 to 30 November 2014 68.3%
1 to 31 December 2014 71%
1 to 31 January 2015 71.7%
1 to 28 February 2015 73.5%
1 to 31 March 2015 73.8%
1 to 30 April 2015 72.8%
1 to 31 May 2015 72.8%
1 to 30 June 2015 73.9%
1 to 31 July 2015 72.7%
1 to 31 August 2015 74.4%
1 to 30 September 2015 75.5%
1 to 31 October 2015 76.5%
1 to 30 November 2015 78%
1 to 31 December 2015 78.9%
1 to 31 January 2016 79%
1 to 29 February 2016 80%
1 to 31 March 2016 80%
1 to 30 April 2016 77.8%
1 to 31 May 2016 79.3%
1 to 30 June 2016 78.7%
1 to 31 July 2016 78.6%
1 to 31 August 2016 80.2%
1 to 30 September 2016 79%
1 to 31 October 2016 80.9%
1 to 30 November 2016 80.6%
1 to 31 December 2016 82%
1 to 31 January 2017 82.2%
1 to 28 February 2017 83.1%
1 to 31 March 2017 81.4%
1 to 30 April 2017 81.9%
1 to 31 May 2017

Direct debit take-up

Direct debit mandates as a percentage of total licence renewals

Direct debit by channel

Total direct debit mandates by channel

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

15 to 21 May 201793.3%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
23 May 2016 92.9% 1,326 786 2,902 22,173 98,418
30 May 2016 92.2% 1,908 1,097 4,165 28,704 117,440
6 June 2016 93.7% 1,239 666 2,680 20,562 106,339
13 June 2016 93.3% 1,063 536 2,058 15,383 75,867
20 June 2016 93% 1,203 696 2,641 20,380 90,987
27 June 2016 92.8% 2,179 1,094 4,682 35,655 153,567
4 July 2016 93.7% 1,091 531 2,386 18,047 92,547
11 July 2016 93.5% 801 429 1,688 13,530 65,542
18 July 2016 92.8% 1,051 594 2,157 16,452 73,254
25 July 2016 92.9% 1,709 914 3,829 30,354 131,726
1 August 2016 93.2% 1,292 717 2,710 20,544 97,999
8 August 2016 93.9% 1,193 638 2,584 22,040 113,545
15 August 2016 93.5% 1,220 650 2,468 19,305 95,039
22 August 2016 93.8% 1,388 603 2,754 22,502 115,892
29 August 2016 92.8% 2,227 1,101 4,714 35,411 155,894
5 September 2016 94% 1,150 615 2,504 20,081 106,303
12 September 2016 93.4% 950 542 1,978 15,742 76,677
19 September 2016 92.7% 1,269 935 2,822 20,956 91,774
26 September 2016 92.4% 2,142 1,420 4,801 34,472 144,373
3 October 2016 93.4% 1,094 715 2,380 17,650 87,317
10 October 2016 93.4% 883 419 1,718 13,987 67,445
17 October 2016 93.1% 1,059 594 2,024 15,929 74,334
24 October 2016 93.1% 1,372 684 2,948 24,120 107,432
31 October 2016 92.9% 1,565 742 3,126 23,315 105,043
7 November 2016 93.9% 918 496 1,880 15,518 80,973
14 November 2016 93.2% 898 395 1,712 12,941 61,499
21 November 2016 93.2% 928 427 1,839 14,925 69,188
28 November 2016 92.9% 1,599 685 3,223 24,000 108,208
5 December 2016 94.1% 1,155 518 2,180 17,920 99,287
12 December 2016 93.5% 789 360 1,440 11,462 57,646
19 December 2016 93.1% 946 422 1,692 12,666 60,632
26 December 2016 93.2% 1,281 610 2,930 22,419 101,356
2 January 2017 93.8% 1,244 481 2,360 18,944 98,530
9 January 2017 93.7% 838 380 1,624 13,253 67,481
16 January 2017 93.3% 925 416 1,688 13,740 65,563
23 January 2017 93.2% 1,175 547 2,387 19,158 88,439
30 January 2017 92.5% 1,603 829 3,387 23,654 101,209
6 February 2017 94.5% 1,435 672 2,900 24,775 144,868
13 February 2017 93.8% 1,125 632 2,444 19,815 101,985
20 February 2017 93.4% 1,569 901 3,393 29,223 136,443
27 February 2017 92.6% 1,804 977 4,069 29,682 125,531
6 March 2017 75% 0 1 0 2 2
13 March 2017 92.9% 403 236 869 6,129 28,435
20 March 2017 93.4% 1,228 524 2,277 18,982 90,316
27 March 2017 92.3% 2,927 1,581 5,402 39,276 167,914
3 April 2017 92% 1,708 1,218 2,824 17,589 82,193
10 April 2017 91.6% 1,745 1,468 2,817 18,112 80,353
17 April 2017 90.9% 1,665 1,645 3,065 19,248 76,190
24 April 2017 90.1% 3,615 3,106 6,105 35,381 131,738
1 May 2017 91.9% 2,320 1,454 3,762 24,281 107,632
8 May 2017 93.9% 1,146 552 2,057 16,157 88,598
15 May 2017 93.3% 1,240 575 2,198 16,647 82,064

Service availability

30 days

Page load time

27 May 20170s

Uptime

27 May 20170%

Date Click to sort Page load time Click to sort Uptime Click to sort
28 April 2017 0ms 0%
29 April 2017 0ms 0%
30 April 2017 0ms 0%
1 May 2017 0ms 0%
2 May 2017 0ms 0%
3 May 2017 0ms 0%
4 May 2017 0ms 0%
5 May 2017 0ms 0%
6 May 2017 0ms 0%
7 May 2017 0ms 0%
8 May 2017 0ms 0%
9 May 2017 0ms 0%
10 May 2017 0ms 0%
11 May 2017 0ms 0%
12 May 2017 0ms 0%
13 May 2017 0ms 0%
14 May 2017 0ms 0%
15 May 2017 0ms 0%
16 May 2017 0ms 0%
17 May 2017 0ms 0%
18 May 2017 0ms 0%
19 May 2017 0ms 0%
20 May 2017 0ms 0%
21 May 2017 0ms 0%
22 May 2017 0ms 0%
23 May 2017 0ms 0%
24 May 2017 0ms 0%
25 May 2017 0ms 0%
26 May 2017 0ms 0%
27 May 2017 0ms 0%

24 hours

Page load time

9:00am, 28 May 20170s

Uptime

9:00am, 28 May 20170%

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00am 0ms 0%
11:00am 0ms 0%
12:00pm 0ms 0%
1:00pm 0ms 0%
2:00pm 0ms 0%
3:00pm 0ms 0%
4:00pm 0ms 0%
5:00pm 0ms 0%
6:00pm 0ms 0%
7:00pm 0ms 0%
8:00pm 0ms 0%
9:00pm 0ms 0%
10:00pm 0ms 0%
11:00pm 0ms 0%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 0ms 0%
6:00am 0ms 0%
7:00am 0ms 0%
8:00am 0ms 0%
9:00am 0ms 0%

Data for tax disc renewals, to prove payment of Vehicle Excise Duty (VED), also known as vehicle tax, car tax and road tax.

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