Dashboard Vehicle tax renewals

This dashboard shows information about how the Vehicle tax renewals service is currently performing.

Transactions per year

47.2m

July 2015 to June 2016

+1.46% Apr 2015 to Mar 2016

Total cost

£45.3m

July 2015 to June 2016

+1.46% Apr 2015 to Mar 2016

Cost per transaction

£0.96

July 2015 to June 2016

0% Apr 2015 to Mar 2016

Completion rate (vehicle tax)

Users who complete a transaction as a percentage of those who start

12 to 18 June 201759.8%
Date Click to sort Completion rate Click to sort
20 to 26 June 2016 39.9%
27 June to 3 July 2016 40.1%
4 to 10 July 2016 39.8%
11 to 17 July 2016 39%
18 to 24 July 2016 42.7%
25 to 31 July 2016 43.3%
1 to 7 August 2016 43.4%
8 to 14 August 2016 45%
15 to 21 August 2016 52.5%
22 to 28 August 2016 68.6%
29 August to 4 September 2016 46.9%
5 to 11 September 2016 44.1%
12 to 18 September 2016 42.9%
19 to 25 September 2016 43.6%
26 September to 2 October 2016 37.1%
3 to 9 October 2016 40.1%
10 to 16 October 2016 42.6%
17 to 23 October 2016 42.9%
24 to 30 October 2016 43.2%
31 October to 6 November 2016 42.4%
7 to 13 November 2016 43.5%
14 to 20 November 2016 42.5%
21 to 27 November 2016 42.7%
28 November to 4 December 2016 42.7%
5 to 11 December 2016 45%
12 to 18 December 2016 44%
19 to 25 December 2016 43.4%
26 December 2016 to 1 January 2017 43.8%
2 to 8 January 2017 43.6%
9 to 15 January 2017 59.3%
16 to 22 January 2017 59.5%
23 to 29 January 2017 63.5%
30 January to 5 February 2017 60.5%
6 to 12 February 2017 67.6%
13 to 19 February 2017 63.2%
20 to 26 February 2017 66.7%
27 February to 5 March 2017 64.1%
6 to 12 March 2017 63.5%
13 to 19 March 2017 60.9%
20 to 26 March 2017 62.1%
27 March to 2 April 2017 64.8%
3 to 9 April 2017 58.3%
10 to 16 April 2017 60.4%
17 to 23 April 2017 61.3%
24 to 30 April 2017 64.9%
1 to 7 May 2017 60.3%
8 to 14 May 2017 60.5%
15 to 21 May 2017 60.9%
22 to 28 May 2017 63.1%
29 May to 4 June 2017 63.2%
5 to 11 June 2017 61.8%
12 to 18 June 2017 59.8%

Live service usage

Users currently on the GOV.UK start page for the service

14

users online now

Time Click to sort Number of unique visitors Click to sort
1:00am 17
1:05am 17
1:15am 18
1:20am 19
1:25am 14
1:30am 16
1:35am 17
1:40am 14
1:45am 15
1:50am 6
1:55am 15
2:00am 8
2:05am 19
2:10am 17
2:15am 11
2:20am 10
2:25am 11
2:30am 13
2:35am 11
2:40am 15
2:45am 11
2:50am 9
3:00am 8
3:10am 9
3:15am 15
3:20am 11
3:25am 11
3:30am 7
3:35am 13
3:40am 15
3:45am 10
3:50am 10
3:55am 13
4:00am 17
4:05am 21
4:10am 16
4:15am 20
4:20am 20
4:25am 24
4:30am 15
4:35am 22
4:40am 22
4:45am 26
4:50am 28
4:55am 36
5:00am 36
5:05am 38
5:10am 53
5:15am 59
5:20am 42
5:25am 63
5:30am 65
5:35am 68
5:40am 71
5:45am 67
5:50am 87
5:55am 92
6:00am 97
6:05am 108
6:10am 138
6:15am 125
6:20am 139
6:25am 150
6:30am 161
6:35am 170
6:40am 173
6:45am 201
6:50am 209
6:55am 184
7:00am 223
7:05am 227
7:10am 249
7:15am 270
7:25am 300
7:30am 301
7:40am 331
7:45am 366
7:50am 371
7:55am 402
8:00am 379
8:05am 415
8:10am 447
8:15am 468
8:20am 473
8:25am 465
8:30am 484
8:35am 503
8:40am 525
8:45am 512
8:50am 576
8:55am 542
9:00am 541
9:05am 588
9:10am 596
9:15am 578
9:20am 586
9:25am 621
9:30am 599
9:35am 603
9:40am 594
9:45am 606
9:50am 600
9:55am 598
10:00am 624
10:05am 582
10:10am 609
10:15am 608
10:20am 648
10:25am 620
10:30am 586
10:35am 576
10:40am 578
10:45am 565
10:50am 617
11:00am 613
11:05am 599
11:10am 614
11:15am 590
11:20am 598
11:25am 599
11:30am 554
11:35am 579
11:40am 580
11:45am 591
11:50am 573
11:55am 557
12:00pm 535
12:05pm 521
12:10pm 527
12:15pm 529
12:20pm 542
12:25pm 540
12:30pm 511
12:35pm 514
12:40pm 561
12:45pm 552
12:50pm 552
12:55pm 490
1:00pm 524
1:05pm 573
1:10pm 516
1:15pm 540
1:20pm 569
1:25pm 587
1:30pm 571
1:35pm 531
1:40pm 548
1:45pm 534
1:50pm 533
1:55pm 509
2:00pm 511
2:05pm 502
2:10pm 512
2:15pm 543
2:20pm 506
2:25pm 496
2:30pm 535
2:35pm 518
2:40pm 520
2:45pm 505
2:50pm 509
2:55pm 479
3:00pm 512
3:05pm 515
3:10pm 524
3:15pm 520
3:20pm 542
3:25pm 517
3:30pm 559
3:35pm 541
3:40pm 548
3:45pm 549
3:50pm 497
3:55pm 547
4:00pm 538
4:05pm 547
4:10pm 564
4:15pm 551
4:20pm 501
4:25pm 503
4:30pm 492
4:35pm 489
4:40pm 485
4:45pm 478
4:50pm 504
4:55pm 498
5:00pm 470
5:05pm 495
5:10pm 445
5:15pm 479
5:20pm 489
5:25pm 481
5:30pm 488
5:35pm 449
5:40pm 442
5:45pm 453
5:50pm 466
5:55pm 443
6:00pm 431
6:05pm 444
6:10pm 396
6:15pm 415
6:20pm 427
6:25pm 406
6:30pm 463
6:35pm 455
6:40pm 423
6:45pm 436
6:50pm 418
7:00pm 420
7:05pm 417
7:15pm 392
7:20pm 408
7:25pm 431
7:30pm 402
7:35pm 381
7:40pm 427
7:45pm 416
7:50pm 396
7:55pm 395
8:00pm 361
8:05pm 349
8:10pm 349
8:15pm 338
8:20pm 353
8:25pm 382
8:30pm 327
8:35pm 318
8:40pm 297
8:45pm 296
8:50pm 320
8:55pm 316
9:00pm 273
9:05pm 306
9:10pm 278
9:15pm 299
9:20pm 289
9:25pm 255
9:30pm 215
9:35pm 217
9:40pm 202
9:45pm 198
9:50pm 188
9:55pm 173
10:00pm 164
10:05pm 154
10:10pm 159
10:15pm 144
10:20pm 136
10:25pm 131
10:30pm 130
10:35pm 119
10:40pm 124
10:50pm 110
10:55pm 92
11:00pm 73
11:05pm 83
11:10pm 74
11:15pm 54
11:20pm 51
11:25pm 63
11:30pm 52
11:35pm 57
11:40pm 48
11:45pm 46
11:50pm 59
11:55pm 63
12:00am 50
12:19am 34
12:19am 33
12:20am 35
12:20am 36
12:25am 25
12:30am 34
12:35am 30
12:40am 34
12:45am 28
12:50am 35
12:55am 24
1:00am 14
1:05am 27
1:10am 19
1:15am 8
1:20am 10
1:25am 13
1:30am 9
1:35am 12
1:40am 17
1:45am 15
1:50am 20
1:55am 14

Renewals breakdown

Vehicle tax renewals per month broken into digital, Post Office and DVLA centre, Swansea applications

Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre, Swansea Click to sort
June 2016 3,497,161 916,044 30,159
July 2016 2,653,175 703,305 17,397
August 2016 3,634,582 889,259 9,272
September 2016 3,132,828 822,357 9,803
October 2016 3,188,423 739,602 14,688
November 2016 2,704,521 641,294 11,261
December 2016 2,484,025 533,593 10,234
January 2017 3,117,505 661,303 14,049
February 2017 3,479,897 691,892 16,354
March 2017 3,995,982 897,702 14,443
April 2017 3,042,946 662,966 8,338
May 2017 3,585,396 761,092 15,428

Digital take-up

Proportion of renewals made using the digital service

May 201782.2%
Date Click to sort Completion percentage Click to sort
1 to 30 November 2013
1 to 31 December 2013 53.3%
1 to 31 January 2014 58.5%
1 to 28 February 2014 60.4%
1 to 31 March 2014 54%
1 to 30 April 2014 58.4%
1 to 31 May 2014 56.8%
1 to 30 June 2014 56.5%
1 to 31 July 2014 55.2%
1 to 31 August 2014 57.7%
1 to 30 September 2014 61%
1 to 31 October 2014 65.8%
1 to 30 November 2014 68.3%
1 to 31 December 2014 71%
1 to 31 January 2015 71.7%
1 to 28 February 2015 73.5%
1 to 31 March 2015 73.8%
1 to 30 April 2015 72.8%
1 to 31 May 2015 72.8%
1 to 30 June 2015 73.9%
1 to 31 July 2015 72.7%
1 to 31 August 2015 74.4%
1 to 30 September 2015 75.5%
1 to 31 October 2015 76.5%
1 to 30 November 2015 78%
1 to 31 December 2015 78.9%
1 to 31 January 2016 79%
1 to 29 February 2016 80%
1 to 31 March 2016 80%
1 to 30 April 2016 77.8%
1 to 31 May 2016 79.3%
1 to 30 June 2016 78.7%
1 to 31 July 2016 78.6%
1 to 31 August 2016 80.2%
1 to 30 September 2016 79%
1 to 31 October 2016 80.9%
1 to 30 November 2016 80.6%
1 to 31 December 2016 82%
1 to 31 January 2017 82.2%
1 to 28 February 2017 83.1%
1 to 31 March 2017 81.4%
1 to 30 April 2017 81.9%
1 to 31 May 2017 82.2%
1 to 30 June 2017

Direct debit take-up

Direct debit mandates as a percentage of total licence renewals

Direct debit by channel

Total direct debit mandates by channel

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

12 to 18 June 201793.7%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
20 June 2016 93% 1,203 696 2,641 20,380 90,987
27 June 2016 92.8% 2,179 1,094 4,682 35,655 153,567
4 July 2016 93.7% 1,091 531 2,386 18,047 92,547
11 July 2016 93.5% 801 429 1,688 13,530 65,542
18 July 2016 92.8% 1,051 594 2,157 16,452 73,254
25 July 2016 92.9% 1,709 914 3,829 30,354 131,726
1 August 2016 93.2% 1,292 717 2,710 20,544 97,999
8 August 2016 93.9% 1,193 638 2,584 22,040 113,545
15 August 2016 93.5% 1,220 650 2,468 19,305 95,039
22 August 2016 93.8% 1,388 603 2,754 22,502 115,892
29 August 2016 92.8% 2,227 1,101 4,714 35,411 155,894
5 September 2016 94% 1,150 615 2,504 20,081 106,303
12 September 2016 93.4% 950 542 1,978 15,742 76,677
19 September 2016 92.7% 1,269 935 2,822 20,956 91,774
26 September 2016 92.4% 2,142 1,420 4,801 34,472 144,373
3 October 2016 93.4% 1,094 715 2,380 17,650 87,317
10 October 2016 93.4% 883 419 1,718 13,987 67,445
17 October 2016 93.1% 1,059 594 2,024 15,929 74,334
24 October 2016 93.1% 1,372 684 2,948 24,120 107,432
31 October 2016 92.9% 1,565 742 3,126 23,315 105,043
7 November 2016 93.9% 918 496 1,880 15,518 80,973
14 November 2016 93.2% 898 395 1,712 12,941 61,499
21 November 2016 93.2% 928 427 1,839 14,925 69,188
28 November 2016 92.9% 1,599 685 3,223 24,000 108,208
5 December 2016 94.1% 1,155 518 2,180 17,920 99,287
12 December 2016 93.5% 789 360 1,440 11,462 57,646
19 December 2016 93.1% 946 422 1,692 12,666 60,632
26 December 2016 93.2% 1,281 610 2,930 22,419 101,356
2 January 2017 93.8% 1,244 481 2,360 18,944 98,530
9 January 2017 93.7% 838 380 1,624 13,253 67,481
16 January 2017 93.3% 925 416 1,688 13,740 65,563
23 January 2017 93.2% 1,175 547 2,387 19,158 88,439
30 January 2017 92.5% 1,603 829 3,387 23,654 101,209
6 February 2017 94.5% 1,435 672 2,900 24,775 144,868
13 February 2017 93.8% 1,125 632 2,444 19,815 101,985
20 February 2017 93.4% 1,569 901 3,393 29,223 136,443
27 February 2017 92.2% 2,160 1,113 4,462 29,682 125,531
6 March 2017 93.5% 1,373 494 2,720 15,208 86,974
13 March 2017 93.5% 1,052 526 2,009 16,131 79,479
20 March 2017 93.4% 1,228 524 2,277 18,982 90,316
27 March 2017 92.3% 2,927 1,581 5,402 39,276 167,914
3 April 2017 92% 1,708 1,218 2,824 17,589 82,193
10 April 2017 91.6% 1,745 1,468 2,817 18,112 80,353
17 April 2017 90.9% 1,665 1,645 3,065 19,248 76,190
24 April 2017 90.1% 3,615 3,106 6,105 35,381 131,738
1 May 2017 91.9% 2,320 1,454 3,762 24,281 107,632
8 May 2017 93.9% 1,146 552 2,057 16,157 88,598
15 May 2017 93.3% 1,240 575 2,198 16,647 82,064
22 May 2017 93.2% 1,177 583 2,490 19,581 91,013
29 May 2017 92.8% 1,972 909 4,006 30,624 133,262
5 June 2017 94.3% 1,185 528 2,208 18,710 105,614
12 June 2017 93.7% 950 410 1,836 14,465 74,936

Service availability

30 days

Page load time

22 June 20170s

Uptime

22 June 20170%

Date Click to sort Page load time Click to sort Uptime Click to sort
24 May 2017 0ms 0%
25 May 2017 0ms 0%
26 May 2017 0ms 0%
27 May 2017 0ms 0%
28 May 2017 0ms 0%
29 May 2017 0ms 0%
30 May 2017 0ms 0%
31 May 2017 0ms 0%
1 June 2017 0ms 0%
2 June 2017 0ms 0%
3 June 2017 0ms 0%
4 June 2017 0ms 0%
5 June 2017 0ms 0%
6 June 2017 0ms 0%
7 June 2017 0ms 0%
8 June 2017 0ms 0%
9 June 2017 0ms 0%
10 June 2017 0ms 0%
11 June 2017 0ms 0%
12 June 2017 0ms 0%
13 June 2017 0ms 0%
14 June 2017 0ms 0%
15 June 2017 0ms 0%
16 June 2017 0ms 0%
17 June 2017 0ms 0%
18 June 2017 0ms 0%
19 June 2017 0ms 0%
20 June 2017 0ms 0%
21 June 2017 0ms 0%
22 June 2017 0ms 0%

24 hours

Page load time

12:00am, 23 June 20170s

Uptime

12:00am, 23 June 20170%

Time Click to sort Page load time Click to sort Uptime Click to sort
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 0ms 0%
6:00am 0ms 0%
7:00am 0ms 0%
8:00am 0ms 0%
9:00am 0ms 0%
10:00am 0ms 0%
11:00am 0ms 0%
12:00pm 0ms 0%
1:00pm 0ms 0%
2:00pm 0ms 0%
3:00pm 0ms 0%
4:00pm 0ms 0%
5:00pm 0ms 0%
6:00pm 0ms 0%
7:00pm 0ms 0%
8:00pm 0ms 0%
9:00pm 0ms 0%
10:00pm 0ms 0%
11:00pm 0ms 0%
12:00am 0ms 0%

Data for tax disc renewals, to prove payment of Vehicle Excise Duty (VED), also known as vehicle tax, car tax and road tax.

Help us improve GOV.UK

The form on this page is for reporting problems with this dashboard.

If you've had problems with the service that this dashboard is providing data for, please send details to the team responsible for the service.

Don't include personal or financial information, eg your National Insurance number or credit card details.