Dashboard Vehicle tax renewals

This dashboard shows information about how the Vehicle tax renewals service is currently performing.

Transactions per year

46.7m

Jan to Dec 2015

−0.37% Oct 2014 to Sep 2015

Total cost

£45.8m

Jan to Dec 2015

−0.37% Oct 2014 to Sep 2015

Cost per transaction

£0.98

Jan to Dec 2015

0% Oct 2014 to Sep 2015

Completion rate (vehicle tax)

Users who complete a transaction as a percentage of those who start

9 to 15 Jan 201759.3%
Date Click to sort Completion rate Click to sort
18 to 24 January 2016 54.3%
25 to 31 January 2016 59.3%
1 to 7 February 2016 54.5%
8 to 14 February 2016 61.6%
15 to 21 February 2016 59.6%
22 to 28 February 2016 64%
29 February to 6 March 2016 57.3%
7 to 13 March 2016 53.2%
14 to 20 March 2016 50.3%
21 to 27 March 2016 40.4%
28 March to 3 April 2016 39.6%
4 to 10 April 2016 39.1%
11 to 17 April 2016 39.8%
18 to 24 April 2016 39.3%
25 April to 1 May 2016 40.1%
2 to 8 May 2016 39.5%
9 to 15 May 2016 39.3%
16 to 22 May 2016 39.5%
23 to 29 May 2016 39.3%
30 May to 5 June 2016 38.9%
6 to 12 June 2016 40.7%
13 to 19 June 2016 42.2%
20 to 26 June 2016 39.9%
27 June to 3 July 2016 40.1%
4 to 10 July 2016 39.8%
11 to 17 July 2016 39%
18 to 24 July 2016 42.7%
25 to 31 July 2016 43.3%
1 to 7 August 2016 43.4%
8 to 14 August 2016 45%
15 to 21 August 2016 52.5%
22 to 28 August 2016 68.6%
29 August to 4 September 2016 46.9%
5 to 11 September 2016 44.1%
12 to 18 September 2016 42.9%
19 to 25 September 2016 43.6%
26 September to 2 October 2016 37.1%
3 to 9 October 2016 40.1%
10 to 16 October 2016 42.6%
17 to 23 October 2016 42.9%
24 to 30 October 2016 43.2%
31 October to 6 November 2016 42.4%
7 to 13 November 2016 43.5%
14 to 20 November 2016 42.5%
21 to 27 November 2016 42.7%
28 November to 4 December 2016 42.7%
5 to 11 December 2016 45%
12 to 18 December 2016 44%
19 to 25 December 2016 43.4%
26 December 2016 to 1 January 2017 43.8%
2 to 8 January 2017 43.6%
9 to 15 January 2017 59.3%

Live service usage

Users currently on the GOV.UK start page for the service

432

users online now

Time Click to sort Number of unique visitors Click to sort
8:15pm 442
8:20pm 452
8:25pm 433
8:30pm 422
8:35pm 403
8:40pm 409
8:45pm 403
8:50pm 395
8:55pm 357
9:00pm 347
9:05pm 382
9:10pm 344
9:15pm 350
9:20pm 344
9:25pm 353
9:30pm 323
9:35pm 277
9:40pm 286
9:45pm 270
9:50pm 281
9:55pm 235
10:00pm 234
10:05pm 271
10:10pm 254
10:15pm 225
10:20pm 233
10:25pm 226
10:30pm 227
10:35pm 207
10:40pm 223
10:45pm 211
10:50pm 190
10:55pm 166
11:00pm 162
11:05pm 145
11:10pm 123
11:15pm 119
11:20pm 120
11:25pm 116
11:30pm 131
11:35pm 80
11:40pm 88
11:45pm 73
11:50pm 88
11:55pm 78
12:00am 93
12:40am 57
12:41am 58
12:41am 56
12:41am 56
12:42am 53
12:42am 53
12:42am 52
12:45am 50
12:50am 50
12:55am 38
1:00am 27
1:05am 28
1:10am 41
1:15am 26
1:20am 26
1:25am 24
1:30am 25
1:35am 21
1:40am 23
1:45am 28
1:50am 27
1:55am 18
2:00am 21
2:05am 17
2:10am 20
2:15am 21
2:20am 11
2:25am 9
2:30am 16
2:35am 15
2:40am 9
2:45am 10
2:50am 15
2:55am 14
3:00am 15
3:05am 14
3:10am 9
3:15am 19
3:20am 11
3:25am 10
3:30am 16
3:35am 10
3:40am 13
3:45am 9
3:50am 13
3:55am 9
4:00am 14
4:05am 14
4:10am 15
4:15am 8
4:20am 12
4:25am 11
4:30am 13
4:35am 12
4:40am 20
4:45am 17
4:50am 21
4:55am 11
5:00am 11
5:05am 13
5:10am 14
5:15am 14
5:20am 18
5:25am 18
5:30am 20
5:35am 11
5:40am 25
5:45am 39
5:50am 32
5:55am 25
6:00am 28
6:05am 37
6:10am 30
6:15am 37
6:20am 31
6:25am 46
6:30am 51
6:35am 53
6:40am 65
6:45am 49
6:50am 62
6:55am 70
7:00am 67
7:05am 84
7:10am 92
7:15am 95
7:20am 88
7:25am 89
7:30am 102
7:35am 126
7:40am 138
7:45am 125
7:50am 128
7:55am 146
8:00am 137
8:05am 153
8:10am 160
8:15am 149
8:20am 196
8:25am 203
8:30am 192
8:35am 245
8:40am 228
8:45am 232
8:50am 262
8:55am 266
9:00am 286
9:05am 342
9:10am 366
9:15am 379
9:20am 393
9:25am 388
9:30am 441
9:35am 436
9:40am 484
9:45am 497
9:50am 511
9:55am 511
10:00am 507
10:05am 554
10:10am 556
10:15am 569
10:20am 579
10:25am 573
10:30am 612
10:35am 610
10:40am 614
10:45am 642
10:50am 682
10:55am 686
11:00am 621
11:05am 643
11:10am 696
11:15am 654
11:20am 657
11:25am 671
11:30am 661
11:35am 701
11:40am 655
11:45am 651
11:50am 690
11:55am 647
12:00pm 629
12:05pm 699
12:10pm 635
12:15pm 656
12:20pm 688
12:25pm 666
12:30pm 698
12:35pm 691
12:40pm 694
12:45pm 647
12:50pm 610
12:55pm 648
1:00pm 687
1:05pm 688
1:10pm 641
1:15pm 748
1:20pm 686
1:25pm 627
1:30pm 654
1:35pm 677
1:40pm 666
1:45pm 649
1:50pm 717
1:55pm 728
2:00pm 705
2:05pm 732
2:10pm 705
2:15pm 677
2:20pm 705
2:25pm 697
2:30pm 736
2:35pm 677
2:40pm 690
2:45pm 679
2:50pm 638
2:55pm 645
3:00pm 584
3:05pm 603
3:10pm 576
3:15pm 594
3:20pm 600
3:25pm 603
3:30pm 573
3:35pm 620
3:40pm 652
3:45pm 649
3:50pm 670
3:55pm 613
4:00pm 643
4:05pm 619
4:10pm 635
4:15pm 654
4:20pm 669
4:25pm 650
4:30pm 670
4:35pm 640
4:40pm 681
4:45pm 683
4:50pm 652
4:55pm 653
5:00pm 661
5:05pm 678
5:10pm 678
5:15pm 687
5:20pm 668
5:25pm 708
5:30pm 669
5:35pm 661
5:40pm 651
5:45pm 658
5:50pm 642
5:55pm 617
6:00pm 657
6:05pm 596
6:10pm 648
6:15pm 643
6:20pm 626
6:25pm 625
6:30pm 629
6:35pm 617
6:40pm 594
6:45pm 582
6:50pm 618
6:55pm 637
7:00pm 628
7:05pm 588
7:10pm 603
7:15pm 587
7:20pm 579
7:25pm 536
7:30pm 548
7:35pm 583
7:40pm 562
7:45pm 513
7:50pm 520
7:55pm 505
8:00pm 504
8:05pm 497
8:10pm 529
8:15pm 562
8:20pm 535
8:25pm 521
8:30pm 533
8:35pm 471
8:40pm 472
8:45pm 491
8:50pm 485
8:55pm 438
9:00pm 442
9:05pm 443
9:10pm 432

Renewals breakdown

Vehicle tax renewals per month broken into digital, Post Office and DVLA centre applications

Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre Click to sort
January 2016 2,688,894 698,303 15,752
February 2016 3,435,155 845,376 12,222
March 2016 3,621,455 893,080 12,448
April 2016 3,447,435 967,083 17,991
May 2016 2,899,549 746,629 12,171
June 2016 3,497,161 916,044 30,159
July 2016 2,653,175 703,305 17,397
August 2016 3,634,582 889,259 9,272
September 2016 3,132,828 822,357 9,803
October 2016 3,188,423 739,602 14,688
November 2016 2,704,521 641,294 11,261
December 2016 2,484,025 533,593 10,234

Digital take-up

Proportion of renewals made using the digital service

December 201682%
Date Click to sort Completion percentage Click to sort
1 to 30 November 2013
1 to 31 December 2013 53.3%
1 to 31 January 2014 58.5%
1 to 28 February 2014 60.4%
1 to 31 March 2014 54%
1 to 30 April 2014 58.4%
1 to 31 May 2014 56.8%
1 to 30 June 2014 56.5%
1 to 31 July 2014 55.2%
1 to 31 August 2014 57.7%
1 to 30 September 2014 61%
1 to 31 October 2014 65.8%
1 to 30 November 2014 68.3%
1 to 31 December 2014 71%
1 to 31 January 2015 71.7%
1 to 28 February 2015 73.5%
1 to 31 March 2015 73.8%
1 to 30 April 2015 72.8%
1 to 31 May 2015 72.8%
1 to 30 June 2015 73.9%
1 to 31 July 2015 72.7%
1 to 31 August 2015 74.4%
1 to 30 September 2015 75.5%
1 to 31 October 2015 76.5%
1 to 30 November 2015 78%
1 to 31 December 2015 78.9%
1 to 31 January 2016 79%
1 to 29 February 2016 80%
1 to 31 March 2016 80%
1 to 30 April 2016 77.8%
1 to 31 May 2016 79.3%
1 to 30 June 2016 78.7%
1 to 31 July 2016 78.6%
1 to 31 August 2016 80.2%
1 to 30 September 2016 79%
1 to 31 October 2016 80.9%
1 to 30 November 2016 80.6%
1 to 31 December 2016 82%
1 to 31 January 2017

Direct debit take-up

Direct debit mandates as a percentage of total licence renewals

Direct debit by channel

Total direct debit mandates by channel

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

9 to 15 Jan 201793.7%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
18 January 2016 93.1% 1,116 565 1,994 15,755 74,574
25 January 2016 93.1% 2,005 894 3,860 29,507 137,183
1 February 2016 93.5% 1,424 615 2,853 20,302 104,052
8 February 2016 94.2% 1,447 702 2,724 23,014 129,117
15 February 2016 93.6% 1,360 644 2,675 21,375 107,195
22 February 2016 93.5% 2,177 980 4,622 36,867 177,911
29 February 2016 93% 2,129 971 4,229 30,621 141,769
7 March 2016 93.8% 1,550 752 3,275 24,951 131,237
14 March 2016 93.1% 1,395 757 2,901 21,956 101,800
21 March 2016 92.7% 1,459 860 3,340 24,904 106,105
28 March 2016 91.8% 3,334 2,034 7,265 49,586 192,403
4 April 2016 92.2% 1,741 1,273 3,566 22,565 100,770
11 April 2016 92% 1,558 1,269 3,365 21,538 92,127
18 April 2016 91.5% 1,724 1,424 3,690 22,750 92,078
25 April 2016 90.8% 3,771 3,009 7,293 43,307 166,291
2 May 2016 92.4% 1,910 1,258 3,867 25,366 114,989
9 May 2016 93.2% 1,205 653 2,579 19,470 91,818
16 May 2016 92.9% 1,240 747 2,532 18,252 84,357
23 May 2016 92.9% 1,326 786 2,902 22,173 98,418
30 May 2016 92.2% 1,908 1,097 4,165 28,704 117,440
6 June 2016 93.7% 1,239 666 2,680 20,562 106,339
13 June 2016 93.3% 1,063 536 2,058 15,383 75,867
20 June 2016 93% 1,203 696 2,641 20,380 90,987
27 June 2016 92.8% 2,179 1,094 4,682 35,655 153,567
4 July 2016 93.7% 1,091 531 2,386 18,047 92,547
11 July 2016 93.5% 801 429 1,688 13,530 65,542
18 July 2016 92.8% 1,051 594 2,157 16,452 73,254
25 July 2016 92.9% 1,709 914 3,829 30,354 131,726
1 August 2016 93.2% 1,292 717 2,710 20,544 97,999
8 August 2016 93.9% 1,193 638 2,584 22,040 113,545
15 August 2016 93.5% 1,220 650 2,468 19,305 95,039
22 August 2016 93.8% 1,388 603 2,754 22,502 115,892
29 August 2016 92.8% 2,227 1,101 4,714 35,411 155,894
5 September 2016 94% 1,150 615 2,504 20,081 106,303
12 September 2016 93.4% 950 542 1,978 15,742 76,677
19 September 2016 92.7% 1,269 935 2,822 20,956 91,774
26 September 2016 92.4% 2,142 1,420 4,801 34,472 144,373
3 October 2016 93.4% 1,094 715 2,380 17,650 87,317
10 October 2016 93.4% 883 419 1,718 13,987 67,445
17 October 2016 93.1% 1,059 594 2,024 15,929 74,334
24 October 2016 93.1% 1,372 684 2,948 24,120 107,432
31 October 2016 92.9% 1,565 742 3,126 23,315 105,043
7 November 2016 93.9% 918 496 1,880 15,518 80,973
14 November 2016 93.2% 898 395 1,712 12,941 61,499
21 November 2016 93.2% 928 427 1,839 14,925 69,188
28 November 2016 92.9% 1,599 685 3,223 24,000 108,208
5 December 2016 94.1% 1,155 518 2,180 17,920 99,287
12 December 2016 93.5% 789 360 1,440 11,462 57,646
19 December 2016 93.1% 946 422 1,692 12,666 60,632
26 December 2016 93.2% 1,281 610 2,930 22,419 101,356
2 January 2017 93.8% 1,244 481 2,360 18,944 98,530
9 January 2017 93.7% 838 380 1,624 13,253 67,481

Service availability

30 days

Page load time

18 Jan 20170s

Uptime

18 Jan 20170%

Date Click to sort Page load time Click to sort Uptime Click to sort
20 December 2016 0ms 0%
21 December 2016 0ms 0%
22 December 2016 0ms 0%
23 December 2016 0ms 0%
24 December 2016 0ms 0%
25 December 2016 0ms 0%
26 December 2016 0ms 0%
27 December 2016 0ms 0%
28 December 2016 0ms 0%
29 December 2016 0ms 0%
30 December 2016 0ms 0%
31 December 2016 0ms 0%
1 January 2017 0ms 0%
2 January 2017 0ms 0%
3 January 2017 0ms 0%
4 January 2017 0ms 0%
5 January 2017 0ms 0%
6 January 2017 0ms 0%
7 January 2017 0ms 0%
8 January 2017 0ms 0%
9 January 2017 0ms 0%
10 January 2017 0ms 0%
11 January 2017 0ms 0%
12 January 2017 0ms 0%
13 January 2017 0ms 0%
14 January 2017 0ms 0%
15 January 2017 0ms 0%
16 January 2017 0ms 0%
17 January 2017 0ms 0%
18 January 2017 0ms 0%

24 hours

Page load time

8:00pm, 19 Jan 20170s

Uptime

8:00pm, 19 Jan 20170%

Time Click to sort Page load time Click to sort Uptime Click to sort
9:00pm 0ms 0%
10:00pm 0ms 0%
11:00pm 0ms 0%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 0ms 0%
6:00am 0ms 0%
7:00am 0ms 0%
8:00am 0ms 0%
9:00am 0ms 0%
10:00am 0ms 0%
11:00am 0ms 0%
12:00pm 0ms 0%
1:00pm 0ms 0%
2:00pm 0ms 0%
3:00pm 0ms 0%
4:00pm 0ms 0%
5:00pm 0ms 0%
6:00pm 0ms 0%
7:00pm 0ms 0%
8:00pm 0ms 0%

Data for tax disc renewals, to prove payment of Vehicle Excise Duty (VED), also known as vehicle tax, car tax and road tax.

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