Dashboard Vehicle tax renewals

This dashboard shows information about how the Vehicle tax renewals service is currently performing.

Transactions per year

47.1m

July 2016 to June 2017

−1.07% Apr 2016 to Mar 2017

Total cost

£53.7m

July 2016 to June 2017

−1.07% Apr 2016 to Mar 2017

Cost per transaction

£1.14

July 2016 to June 2017

0% Apr 2016 to Mar 2017

Completion rate (vehicle tax)

Users who complete a transaction as a percentage of those who start

14 to 20 May 201858.7%
Date Click to sort Completion rate Click to sort
9 to 15 April 2018 59.4%
16 to 22 April 2018 58.4%
23 to 29 April 2018 63.3%
30 April to 6 May 2018 60%
7 to 13 May 2018 62.1%
14 to 20 May 2018 58.7%
Date Click to sort Completion rate Click to sort
22 to 28 May 2017 63.1%
29 May to 4 June 2017 63.2%
5 to 11 June 2017 61.8%
12 to 18 June 2017 59.8%
19 to 25 June 2017 62.5%
26 June to 2 July 2017 65.8%
3 to 9 July 2017 60.6%
10 to 16 July 2017 58.6%
17 to 23 July 2017 59.9%
24 to 30 July 2017 63.5%
31 July to 6 August 2017 60%
7 to 13 August 2017 64%
14 to 20 August 2017 62.9%
21 to 27 August 2017 65.2%
28 August to 3 September 2017 66.6%
4 to 10 September 2017 62.2%
11 to 17 September 2017 61.3%
18 to 24 September 2017 62.2%
25 September to 1 October 2017 66.7%
2 to 8 October 2017 60.8%
9 to 15 October 2017 59.9%
16 to 22 October 2017 59.9%
23 to 29 October 2017 62.8%
30 October to 5 November 2017 61.2%
6 to 12 November 2017 62.1%
13 to 19 November 2017 57.8%
20 to 26 November 2017 60%
27 November to 3 December 2017 62.9%
4 to 10 December 2017 64.5%
11 to 17 December 2017 60.3%
18 to 24 December 2017 62.2%
25 to 31 December 2017 68.1%
1 to 7 January 2018 62.6%
8 to 14 January 2018 59.6%
15 to 21 January 2018 58.8%
22 to 28 January 2018 61.4%
29 January to 4 February 2018 61.2%
5 to 11 February 2018 67.2%
12 to 18 February 2018 61.9%
19 to 25 February 2018 65%
26 February to 4 March 2018 65.9%
5 to 11 March 2018 62.5%
12 to 18 March 2018 59.6%
19 to 25 March 2018 61.6%
26 March to 1 April 2018 65.4%
2 to 8 April 2018 60.3%
9 to 15 April 2018 59.4%
16 to 22 April 2018 58.4%
23 to 29 April 2018 63.3%
30 April to 6 May 2018 60%
7 to 13 May 2018 62.1%
14 to 20 May 2018 58.7%

Renewals breakdown

Vehicle tax renewals per month broken into digital, Post Office and DVLA centre, Swansea applications

Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre, Swansea Click to sort
November 2017 2,664,268 556,535 6,598
December 2017 2,535,817 466,553 5,059
January 2018 3,163,205 567,024 12,597
February 2018
March 2018
April 2018
Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre, Swansea Click to sort
May 2017 3,585,396 761,092 15,428
June 2017 3,227,877 695,491 24,191
July 2017 3,048,498 641,674 21,361
August 2017 3,515,069 737,481 19,660
September 2017 3,132,532 680,555 17,627
October 2017 3,322,994 676,880 11,949
November 2017 2,664,268 556,535 6,598
December 2017 2,535,817 466,553 5,059
January 2018 3,163,205 567,024 12,597
February 2018
March 2018
April 2018

Digital take-up

Proportion of renewals made using the digital service

January 201884.5%
Date Click to sort Completion percentage Click to sort
1 to 31 December 2017 84.3%
1 to 31 January 2018 84.5%
1 to 28 February 2018
1 to 31 March 2018
1 to 30 April 2018
1 to 31 May 2018
Date Click to sort Completion percentage Click to sort
1 to 30 November 2013
1 to 31 December 2013 53.1%
1 to 31 January 2014 58.4%
1 to 28 February 2014 60.2%
1 to 31 March 2014 53.9%
1 to 30 April 2014 58.2%
1 to 31 May 2014 56.7%
1 to 30 June 2014 56.4%
1 to 31 July 2014 55.1%
1 to 31 August 2014 57.5%
1 to 30 September 2014 60.8%
1 to 31 October 2014 66.4%
1 to 30 November 2014 68.5%
1 to 31 December 2014 71%
1 to 31 January 2015 71.7%
1 to 28 February 2015 73.5%
1 to 31 March 2015 73.8%
1 to 30 April 2015 73.4%
1 to 31 May 2015 72.8%
1 to 30 June 2015 73.9%
1 to 31 July 2015 73.4%
1 to 31 August 2015 74.4%
1 to 30 September 2015 75.5%
1 to 31 October 2015 76.5%
1 to 30 November 2015 78%
1 to 31 December 2015 78.9%
1 to 31 January 2016 79%
1 to 29 February 2016 80%
1 to 31 March 2016 80%
1 to 30 April 2016 77.8%
1 to 31 May 2016 79.3%
1 to 30 June 2016 78.7%
1 to 31 July 2016 78.8%
1 to 31 August 2016 80.2%
1 to 30 September 2016 79%
1 to 31 October 2016 80.9%
1 to 30 November 2016 80.6%
1 to 31 December 2016 82%
1 to 31 January 2017 82.2%
1 to 28 February 2017 83.1%
1 to 31 March 2017 81.4%
1 to 30 April 2017 81.9%
1 to 31 May 2017 82.2%
1 to 30 June 2017 81.8%
1 to 31 July 2017 82.1%
1 to 31 August 2017 82.3%
1 to 30 September 2017 81.8%
1 to 31 October 2017 82.8%
1 to 30 November 2017 82.6%
1 to 31 December 2017 84.3%
1 to 31 January 2018 84.5%
1 to 28 February 2018
1 to 31 March 2018
1 to 30 April 2018
1 to 31 May 2018

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

14 to 20 May 201893.1%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
9 April 2018 92% 1,524 1,156 2,438 16,168 74,388
16 April 2018 91.5% 1,279 1,066 2,380 14,949 62,865
23 April 2018 90.5% 2,363 1,959 3,868 24,163 91,408
30 April 2018 90.8% 2,498 1,787 3,989 23,562 95,867
7 May 2018 93.8% 1,185 695 2,190 17,055 93,318
14 May 2018 93.1% 965 564 1,851 14,126 67,721
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
22 May 2017 93.2% 1,177 583 2,490 19,581 91,013
29 May 2017 92.8% 1,972 909 4,006 30,624 133,262
5 June 2017 94.3% 1,185 528 2,208 18,710 105,614
12 June 2017 93.7% 950 410 1,836 14,465 74,936
19 June 2017 93.3% 1,181 579 2,358 18,820 89,785
26 June 2017 93.1% 2,168 916 4,511 34,830 157,458
3 July 2017 93.8% 1,251 559 2,379 18,402 98,503
10 July 2017 93.7% 928 360 1,738 14,004 71,386
17 July 2017 93% 1,043 607 2,122 15,986 73,432
24 July 2017 92.8% 1,483 811 3,164 23,721 104,746
31 July 2017 92.7% 1,644 778 3,334 23,291 104,667
7 August 2017 94.1% 1,313 594 2,553 20,871 115,043
14 August 2017 93.3% 1,247 678 2,630 20,120 96,668
21 August 2017 93.4% 1,248 666 2,564 20,246 98,598
28 August 2017 92.8% 2,416 1,187 5,043 36,475 161,965
4 September 2017 93.9% 1,303 536 2,321 18,002 99,323
11 September 2017 93.8% 993 475 1,866 15,639 81,609
18 September 2017 93.2% 1,196 610 2,423 17,669 85,887
25 September 2017 93.2% 2,210 1,099 4,454 34,972 161,840
2 October 2017 93.7% 1,343 615 2,519 18,868 99,401
9 October 2017 93.9% 942 426 1,719 13,573 73,569
16 October 2017 93.1% 1,008 441 1,942 14,238 67,633
23 October 2017 93.1% 1,161 580 2,293 18,390 84,391
30 October 2017 92.6% 1,698 823 3,319 23,906 105,304
6 November 2017 94.1% 1,084 493 2,047 16,426 92,200
13 November 2017 93.1% 959 421 1,700 12,569 61,020
20 November 2017 93.1% 934 459 1,795 12,933 62,093
27 November 2017 92.8% 1,695 742 3,180 23,546 105,280
4 December 2017 94.2% 1,197 547 2,140 17,175 98,473
11 December 2017 93.7% 745 343 1,385 11,007 57,401
18 December 2017 93.1% 933 438 1,671 12,164 59,673
25 December 2017 93.2% 1,046 539 2,393 17,807 82,874
1 January 2018 93.5% 1,419 693 2,658 19,470 100,491
8 January 2018 93.8% 961 493 1,723 13,406 72,295
15 January 2018 93% 935 496 1,820 13,632 63,399
22 January 2018 93% 1,025 567 2,154 16,156 74,063
29 January 2018 92.5% 1,767 845 3,483 24,366 105,535
5 February 2018 94.4% 1,660 919 3,212 26,368 157,479
12 February 2018 93.7% 1,119 538 2,169 17,327 89,242
19 February 2018 93.2% 1,559 818 2,786 22,070 105,398
26 February 2018 92.7% 2,093 1,162 4,368 31,512 139,172
5 March 2018 93.9% 1,472 811 2,770 20,750 115,805
12 March 2018 93.6% 960 524 1,851 14,627 74,715
19 March 2018 93% 1,254 685 2,380 17,456 82,209
26 March 2018 92.5% 2,432 1,227 4,296 30,864 137,136
2 April 2018 91.6% 2,351 1,658 3,537 21,670 99,250
9 April 2018 92% 1,524 1,156 2,438 16,168 74,388
16 April 2018 91.5% 1,279 1,066 2,380 14,949 62,865
23 April 2018 90.5% 2,363 1,959 3,868 24,163 91,408
30 April 2018 90.8% 2,498 1,787 3,989 23,562 95,867
7 May 2018 93.8% 1,185 695 2,190 17,055 93,318
14 May 2018 93.1% 965 564 1,851 14,126 67,721

Data for tax disc renewals, to prove payment of Vehicle Excise Duty (VED), also known as vehicle tax, car tax and road tax.

Help us improve GOV.UK

The form on this page is for reporting problems with this dashboard.

If you've had problems with the service that this dashboard is providing data for, please send details to the team responsible for the service.

Don't include personal or financial information, eg your National Insurance number or credit card details.