Dashboard Vehicle tax renewals

This dashboard shows information about how the Vehicle tax renewals service is currently performing.

Transactions per year

47m

Jan to Dec 2016

−1.00% Oct 2015 to Sep 2016

Total cost

£53.6m

Jan to Dec 2016

−1.00% Oct 2015 to Sep 2016

Cost per transaction

£1.14

Jan to Dec 2016

0% Oct 2015 to Sep 2016

Completion rate (vehicle tax)

Users who complete a transaction as a percentage of those who start

4 to 10 Dec 201764.5%
Date Click to sort Completion rate Click to sort
30 October to 5 November 2017 61.2%
6 to 12 November 2017 62.1%
13 to 19 November 2017 57.8%
20 to 26 November 2017 60%
27 November to 3 December 2017 62.9%
4 to 10 December 2017 64.5%
Date Click to sort Completion rate Click to sort
12 to 18 December 2016 44%
19 to 25 December 2016 43.4%
26 December 2016 to 1 January 2017 43.8%
2 to 8 January 2017 43.6%
9 to 15 January 2017 59.3%
16 to 22 January 2017 59.5%
23 to 29 January 2017 63.5%
30 January to 5 February 2017 60.5%
6 to 12 February 2017 67.6%
13 to 19 February 2017 63.2%
20 to 26 February 2017 66.7%
27 February to 5 March 2017 64.1%
6 to 12 March 2017 63.5%
13 to 19 March 2017 60.9%
20 to 26 March 2017 62.1%
27 March to 2 April 2017 64.8%
3 to 9 April 2017 58.3%
10 to 16 April 2017 60.4%
17 to 23 April 2017 61.3%
24 to 30 April 2017 64.9%
1 to 7 May 2017 60.3%
8 to 14 May 2017 60.5%
15 to 21 May 2017 60.9%
22 to 28 May 2017 63.1%
29 May to 4 June 2017 63.2%
5 to 11 June 2017 61.8%
12 to 18 June 2017 59.8%
19 to 25 June 2017 62.5%
26 June to 2 July 2017 65.8%
3 to 9 July 2017 60.6%
10 to 16 July 2017 58.6%
17 to 23 July 2017 59.9%
24 to 30 July 2017 63.5%
31 July to 6 August 2017 60%
7 to 13 August 2017 64%
14 to 20 August 2017 62.9%
21 to 27 August 2017 65.2%
28 August to 3 September 2017 66.6%
4 to 10 September 2017 62.2%
11 to 17 September 2017 61.3%
18 to 24 September 2017 62.2%
25 September to 1 October 2017 66.7%
2 to 8 October 2017 60.8%
9 to 15 October 2017 59.9%
16 to 22 October 2017 59.9%
23 to 29 October 2017 62.8%
30 October to 5 November 2017 61.2%
6 to 12 November 2017 62.1%
13 to 19 November 2017 57.8%
20 to 26 November 2017 60%
27 November to 3 December 2017 62.9%
4 to 10 December 2017 64.5%

Live service usage

Users currently on the GOV.UK start page for the service

375

users online now
Time Click to sort Number of unique visitors Click to sort
6:20pm 352
6:25pm 372
6:30pm 337
6:35pm 369
6:40pm 369
6:45pm 375

Time Click to sort Number of unique visitors Click to sort
5:50pm 384
5:55pm 387
6:00pm 366
6:05pm 422
6:10pm 380
6:15pm 390
6:20pm 390
6:25pm 399
6:30pm 379
6:35pm 390
6:40pm 358
6:45pm 365
6:50pm 352
6:55pm 355
7:00pm 368
7:05pm 339
7:10pm 344
7:15pm 333
7:20pm 312
7:25pm 344
7:30pm 347
7:35pm 380
7:40pm 374
7:45pm 323
7:50pm 327
7:55pm 356
8:00pm 332
8:05pm 359
8:10pm 375
8:15pm 365
8:20pm 369
8:25pm 308
8:30pm 314
8:35pm 335
8:40pm 334
8:45pm 338
8:50pm 336
8:55pm 351
9:00pm 324
9:05pm 311
9:10pm 306
9:15pm 286
9:20pm 264
9:25pm 255
9:30pm 272
9:35pm 276
9:40pm 278
9:45pm 247
9:50pm 258
9:55pm 230
10:00pm 214
10:05pm 226
10:10pm 225
10:15pm 223
10:20pm 194
10:25pm 199
10:30pm 172
10:35pm 158
10:40pm 157
10:45pm 166
10:50pm 149
10:55pm 134
11:00pm 135
11:05pm 111
11:10pm 119
11:15pm 111
11:20pm 107
11:25pm 100
11:30pm 93
11:35pm 87
11:40pm 82
11:45pm 76
11:50pm 65
11:55pm 78
12:00am 70
12:10am 68
12:12am 60
12:15am 55
12:20am 49
12:25am 48
12:30am 51
12:35am 49
12:40am 48
12:45am 26
12:50am 31
12:55am 21
1:00am 31
1:05am 36
1:10am 38
1:15am 22
1:20am 33
1:25am 29
1:30am 34
1:35am 24
1:40am 24
1:45am 21
1:50am 20
1:55am 13
2:00am 18
2:05am 12
2:10am 15
2:15am 11
2:20am 11
2:25am 9
2:30am 10
2:35am 13
2:40am 10
2:45am 13
2:50am 16
2:55am 11
3:00am 8
3:05am 15
3:10am 15
3:15am 12
3:20am 12
3:25am 8
3:30am 10
3:35am 11
3:40am 9
3:45am 11
3:50am 9
3:55am 11
4:00am 4
4:05am 16
4:10am 3
4:15am 5
4:20am 10
4:25am 8
4:30am 12
4:35am 17
4:40am 9
4:50am 9
4:55am 10
5:00am 12
5:05am 22
5:10am 18
5:15am 13
5:20am 20
5:25am 14
5:30am 13
5:35am 23
5:40am 26
5:45am 22
5:50am 20
5:55am 17
6:00am 29
6:05am 25
6:10am 38
6:15am 39
6:20am 38
6:25am 34
6:30am 38
6:35am 54
6:40am 51
6:45am 63
6:50am 71
6:55am 74
7:00am 69
7:05am 75
7:10am 94
7:15am 106
7:20am 102
7:25am 103
7:30am 118
7:35am 136
7:40am 120
7:45am 151
7:50am 159
7:55am 159
8:00am 166
8:05am 173
8:10am 188
8:15am 168
8:20am 213
8:25am 212
8:30am 217
8:35am 254
8:40am 228
8:45am 262
8:50am 275
8:55am 279
9:00am 276
9:05am 304
9:10am 338
9:15am 370
9:20am 416
9:25am 384
9:30am 374
9:35am 404
9:40am 414
9:45am 437
9:50am 440
9:55am 446
10:00am 458
10:05am 468
10:10am 466
10:15am 522
10:20am 499
10:25am 468
10:30am 505
10:35am 496
10:40am 541
10:45am 547
10:50am 502
10:55am 503
11:00am 518
11:05am 555
11:10am 473
11:15am 489
11:20am 508
11:25am 559
11:30am 499
11:35am 528
11:40am 484
11:45am 561
11:50am 531
11:55am 499
12:00pm 501
12:05pm 525
12:10pm 526
12:15pm 513
12:20pm 517
12:25pm 498
12:30pm 506
12:35pm 472
12:40pm 482
12:45pm 484
12:50pm 475
12:55pm 503
1:00pm 465
1:05pm 467
1:10pm 499
1:15pm 491
1:20pm 491
1:25pm 479
1:30pm 487
1:35pm 474
1:40pm 442
1:45pm 471
1:50pm 474
1:55pm 480
2:00pm 482
2:05pm 492
2:10pm 465
2:15pm 486
2:20pm 490
2:25pm 503
2:30pm 476
2:35pm 465
2:40pm 475
2:45pm 463
2:50pm 530
2:55pm 501
3:00pm 469
3:05pm 487
3:10pm 456
3:15pm 460
3:20pm 464
3:25pm 434
3:30pm 427
3:35pm 416
3:40pm 414
3:45pm 453
3:50pm 480
3:55pm 467
4:00pm 481
4:05pm 481
4:10pm 463
4:15pm 471
4:20pm 451
4:25pm 449
4:30pm 434
4:35pm 452
4:40pm 440
4:45pm 433
4:50pm 447
4:55pm 414
5:00pm 444
5:05pm 430
5:10pm 390
5:15pm 380
5:20pm 393
5:25pm 410
5:30pm 365
5:35pm 423
5:40pm 403
5:45pm 391
5:50pm 381
5:55pm 384
6:00pm 362
6:05pm 360
6:10pm 317
6:15pm 380
6:20pm 352
6:25pm 372
6:30pm 337
6:35pm 369
6:40pm 369
6:45pm 375

Renewals breakdown

Vehicle tax renewals per month broken into digital, Post Office and DVLA centre, Swansea applications

Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre, Swansea Click to sort
June 2017 3,227,877 695,491 24,191
July 2017 3,048,498 641,674 21,361
August 2017 3,515,069 737,481 19,660
September 2017 3,132,532 680,555 17,627
October 2017 3,322,994 676,880 11,949
November 2017 2,664,268 556,535 6,598
Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre, Swansea Click to sort
December 2016 2,484,025 533,593 10,234
January 2017 3,117,505 661,303 14,049
February 2017 3,479,897 691,892 16,354
March 2017 3,995,982 897,702 14,602
April 2017 3,042,946 662,966 8,398
May 2017 3,585,396 761,092 15,428
June 2017 3,227,877 695,491 24,191
July 2017 3,048,498 641,674 21,361
August 2017 3,515,069 737,481 19,660
September 2017 3,132,532 680,555 17,627
October 2017 3,322,994 676,880 11,949
November 2017 2,664,268 556,535 6,598

Digital take-up

Proportion of renewals made using the digital service

November 201782.6%
Date Click to sort Completion percentage Click to sort
1 to 31 July 2017 82.1%
1 to 31 August 2017 82.3%
1 to 30 September 2017 81.8%
1 to 31 October 2017 82.8%
1 to 30 November 2017 82.6%
1 to 31 December 2017
Date Click to sort Completion percentage Click to sort
1 to 30 November 2013
1 to 31 December 2013 53.1%
1 to 31 January 2014 58.4%
1 to 28 February 2014 60.2%
1 to 31 March 2014 53.9%
1 to 30 April 2014 58.2%
1 to 31 May 2014 56.7%
1 to 30 June 2014 56.4%
1 to 31 July 2014 55.1%
1 to 31 August 2014 57.5%
1 to 30 September 2014 60.8%
1 to 31 October 2014 66.4%
1 to 30 November 2014 68.5%
1 to 31 December 2014 71%
1 to 31 January 2015 71.7%
1 to 28 February 2015 73.5%
1 to 31 March 2015 73.8%
1 to 30 April 2015 73.4%
1 to 31 May 2015 72.8%
1 to 30 June 2015 73.9%
1 to 31 July 2015 73.4%
1 to 31 August 2015 74.4%
1 to 30 September 2015 75.5%
1 to 31 October 2015 76.5%
1 to 30 November 2015 78%
1 to 31 December 2015 78.9%
1 to 31 January 2016 79%
1 to 29 February 2016 80%
1 to 31 March 2016 80%
1 to 30 April 2016 77.8%
1 to 31 May 2016 79.3%
1 to 30 June 2016 78.7%
1 to 31 July 2016 78.8%
1 to 31 August 2016 80.2%
1 to 30 September 2016 79%
1 to 31 October 2016 80.9%
1 to 30 November 2016 80.6%
1 to 31 December 2016 82%
1 to 31 January 2017 82.2%
1 to 28 February 2017 83.1%
1 to 31 March 2017 81.4%
1 to 30 April 2017 81.9%
1 to 31 May 2017 82.2%
1 to 30 June 2017 81.8%
1 to 31 July 2017 82.1%
1 to 31 August 2017 82.3%
1 to 30 September 2017 81.8%
1 to 31 October 2017 82.8%
1 to 30 November 2017 82.6%
1 to 31 December 2017

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

4 to 10 Dec 201794.2%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
30 October 2017 92.6% 1,698 823 3,319 23,906 105,304
6 November 2017 94.1% 1,084 493 2,047 16,426 92,200
13 November 2017 93.1% 959 421 1,700 12,569 61,020
20 November 2017 93.1% 934 459 1,795 12,933 62,093
27 November 2017 92.8% 1,695 742 3,180 23,546 105,280
4 December 2017 94.2% 1,197 547 2,140 17,175 98,473
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
12 December 2016 93.5% 789 360 1,440 11,462 57,646
19 December 2016 93.1% 946 422 1,692 12,666 60,632
26 December 2016 93.2% 1,281 610 2,930 22,419 101,356
2 January 2017 93.8% 1,244 481 2,360 18,944 98,530
9 January 2017 93.7% 838 380 1,624 13,253 67,481
16 January 2017 93.3% 925 416 1,688 13,740 65,563
23 January 2017 93.2% 1,175 547 2,387 19,158 88,439
30 January 2017 92.5% 1,603 829 3,387 23,654 101,209
6 February 2017 94.5% 1,435 672 2,900 24,775 144,868
13 February 2017 93.8% 1,125 632 2,444 19,815 101,985
20 February 2017 93.4% 1,569 901 3,393 29,223 136,443
27 February 2017 92.2% 2,160 1,113 4,462 29,682 125,531
6 March 2017 93.5% 1,373 494 2,720 15,208 86,974
13 March 2017 93.5% 1,052 526 2,009 16,131 79,479
20 March 2017 93.4% 1,228 524 2,277 18,982 90,316
27 March 2017 92.3% 2,927 1,581 5,402 39,276 167,914
3 April 2017 92% 1,708 1,218 2,824 17,589 82,193
10 April 2017 91.6% 1,745 1,468 2,817 18,112 80,353
17 April 2017 90.9% 1,665 1,645 3,065 19,248 76,190
24 April 2017 90.1% 3,615 3,106 6,105 35,381 131,738
1 May 2017 91.9% 2,320 1,454 3,762 24,281 107,632
8 May 2017 93.9% 1,146 552 2,057 16,157 88,598
15 May 2017 93.3% 1,240 575 2,198 16,647 82,064
22 May 2017 93.2% 1,177 583 2,490 19,581 91,013
29 May 2017 92.8% 1,972 909 4,006 30,624 133,262
5 June 2017 94.3% 1,185 528 2,208 18,710 105,614
12 June 2017 93.7% 950 410 1,836 14,465 74,936
19 June 2017 93.3% 1,181 579 2,358 18,820 89,785
26 June 2017 93.1% 2,168 916 4,511 34,830 157,458
3 July 2017 93.8% 1,251 559 2,379 18,402 98,503
10 July 2017 93.7% 928 360 1,738 14,004 71,386
17 July 2017 93% 1,043 607 2,122 15,986 73,432
24 July 2017 92.8% 1,483 811 3,164 23,721 104,746
31 July 2017 92.7% 1,644 778 3,334 23,291 104,667
7 August 2017 94.1% 1,313 594 2,553 20,871 115,043
14 August 2017 93.3% 1,247 678 2,630 20,120 96,668
21 August 2017 93.4% 1,248 666 2,564 20,246 98,598
28 August 2017 92.8% 2,416 1,187 5,043 36,475 161,965
4 September 2017 93.9% 1,303 536 2,321 18,002 99,323
11 September 2017 93.8% 993 475 1,866 15,639 81,609
18 September 2017 93.2% 1,196 610 2,423 17,669 85,887
25 September 2017 93.2% 2,210 1,099 4,454 34,972 161,840
2 October 2017 93.7% 1,343 615 2,519 18,868 99,401
9 October 2017 93.9% 942 426 1,719 13,573 73,569
16 October 2017 93.1% 1,008 441 1,942 14,238 67,633
23 October 2017 93.1% 1,161 580 2,293 18,390 84,391
30 October 2017 92.6% 1,698 823 3,319 23,906 105,304
6 November 2017 94.1% 1,084 493 2,047 16,426 92,200
13 November 2017 93.1% 959 421 1,700 12,569 61,020
20 November 2017 93.1% 934 459 1,795 12,933 62,093
27 November 2017 92.8% 1,695 742 3,180 23,546 105,280
4 December 2017 94.2% 1,197 547 2,140 17,175 98,473

Data for tax disc renewals, to prove payment of Vehicle Excise Duty (VED), also known as vehicle tax, car tax and road tax.

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