Dashboard Vehicle tax renewals

This dashboard shows information about how the Vehicle tax renewals service is currently performing.

Transactions per year

46.6m

Apr 2015 to Mar 2016

−0.37% Jan to Dec 2015

Total cost

£44.7m

Apr 2015 to Mar 2016

−2.41% Jan to Dec 2015

Cost per transaction

£0.96

Apr 2015 to Mar 2016

−2.04% Jan to Dec 2015

Completion rate (vehicle tax)

Users who complete a transaction as a percentage of those who start

20 to 26 Mar 201762.1%
Date Click to sort Completion rate Click to sort
28 March to 3 April 2016 39.6%
4 to 10 April 2016 39.1%
11 to 17 April 2016 39.8%
18 to 24 April 2016 39.3%
25 April to 1 May 2016 40.1%
2 to 8 May 2016 39.5%
9 to 15 May 2016 39.3%
16 to 22 May 2016 39.5%
23 to 29 May 2016 39.3%
30 May to 5 June 2016 38.9%
6 to 12 June 2016 40.7%
13 to 19 June 2016 42.2%
20 to 26 June 2016 39.9%
27 June to 3 July 2016 40.1%
4 to 10 July 2016 39.8%
11 to 17 July 2016 39%
18 to 24 July 2016 42.7%
25 to 31 July 2016 43.3%
1 to 7 August 2016 43.4%
8 to 14 August 2016 45%
15 to 21 August 2016 52.5%
22 to 28 August 2016 68.6%
29 August to 4 September 2016 46.9%
5 to 11 September 2016 44.1%
12 to 18 September 2016 42.9%
19 to 25 September 2016 43.6%
26 September to 2 October 2016 37.1%
3 to 9 October 2016 40.1%
10 to 16 October 2016 42.6%
17 to 23 October 2016 42.9%
24 to 30 October 2016 43.2%
31 October to 6 November 2016 42.4%
7 to 13 November 2016 43.5%
14 to 20 November 2016 42.5%
21 to 27 November 2016 42.7%
28 November to 4 December 2016 42.7%
5 to 11 December 2016 45%
12 to 18 December 2016 44%
19 to 25 December 2016 43.4%
26 December 2016 to 1 January 2017 43.8%
2 to 8 January 2017 43.6%
9 to 15 January 2017 59.3%
16 to 22 January 2017 59.5%
23 to 29 January 2017 63.5%
30 January to 5 February 2017 60.5%
6 to 12 February 2017 67.6%
13 to 19 February 2017 63.2%
20 to 26 February 2017 66.7%
27 February to 5 March 2017 64.1%
6 to 12 March 2017 63.5%
13 to 19 March 2017 60.9%
20 to 26 March 2017 62.1%

Live service usage

Users currently on the GOV.UK start page for the service

20

users online now

Time Click to sort Number of unique visitors Click to sort
12:00am 71
12:09am 56
12:10am 54
12:15am 52
12:20am 43
12:25am 44
12:30am 40
12:35am 45
12:40am 43
12:45am 36
12:50am 46
12:55am 42
1:00am 42
1:05am 36
1:10am 29
1:15am 33
1:20am 28
1:25am 33
1:30am 17
1:35am 28
1:40am 22
1:45am 17
1:50am 23
1:55am 13
2:00am 10
2:05am 20
2:10am 16
2:15am 10
2:20am 12
2:25am 22
2:30am 14
2:35am 18
2:40am 9
2:45am 10
2:50am 12
2:55am 10
3:00am 13
3:10am 6
3:15am 6
3:20am 9
3:25am 12
3:30am 14
3:35am 10
3:40am 10
3:45am 5
3:50am 12
3:55am 8
4:00am 11
4:05am 7
4:10am 5
4:15am 9
4:20am 12
4:25am 8
4:30am 12
4:35am 17
4:40am 12
4:45am 14
4:50am 18
4:55am 10
5:00am 14
5:05am 11
5:10am 8
5:15am 16
5:20am 11
5:25am 18
5:30am 16
5:35am 14
5:40am 18
5:45am 19
5:50am 19
5:55am 22
6:00am 20
6:05am 23
6:10am 39
6:15am 35
6:20am 46
6:25am 43
6:30am 55
6:35am 57
6:40am 68
6:45am 90
6:50am 80
6:55am 96
7:00am 117
7:05am 113
7:10am 101
7:15am 136
7:20am 129
7:25am 139
7:30am 145
7:35am 155
7:40am 182
7:45am 175
7:50am 188
7:55am 212
8:00am 238
8:05am 260
8:10am 240
8:15am 292
8:20am 305
8:25am 293
8:30am 340
8:35am 349
8:40am 363
8:45am 362
8:50am 403
8:55am 396
9:00am 436
9:05am 436
9:10am 451
9:15am 453
9:20am 458
9:25am 468
9:30am 457
9:35am 449
9:40am 477
9:45am 519
9:50am 499
9:55am 476
10:00am 505
10:05am 502
10:10am 501
10:20am 487
10:25am 481
10:30am 544
10:35am 560
10:40am 556
10:45am 534
10:50am 575
10:55am 507
11:00am 567
11:05am 494
11:10am 520
11:15am 485
11:20am 487
11:25am 492
11:30am 487
11:35am 493
11:40am 499
11:45am 509
11:50am 477
11:55am 459
12:00pm 436
12:05pm 425
12:10pm 440
12:15pm 491
12:20pm 442
12:25pm 436
12:30pm 460
12:35pm 459
12:40pm 461
12:45pm 409
12:50pm 404
12:55pm 447
1:00pm 423
1:05pm 413
1:10pm 373
1:15pm 414
1:20pm 448
1:25pm 431
1:30pm 425
1:35pm 412
1:40pm 388
1:45pm 379
1:50pm 433
1:55pm 414
2:00pm 422
2:05pm 392
2:10pm 388
2:15pm 401
2:20pm 439
2:25pm 390
2:30pm 445
2:35pm 420
2:40pm 433
2:45pm 438
2:50pm 396
2:55pm 409
3:00pm 413
3:10pm 391
3:20pm 453
3:25pm 449
3:30pm 468
3:35pm 441
3:40pm 444
3:45pm 441
3:50pm 412
3:55pm 459
4:00pm 443
4:05pm 449
4:10pm 458
4:15pm 468
4:20pm 483
4:25pm 488
4:30pm 437
4:35pm 436
4:40pm 415
4:45pm 436
4:50pm 480
4:55pm 475
5:00pm 490
5:05pm 450
5:10pm 489
5:15pm 428
5:20pm 469
5:25pm 455
5:30pm 435
5:35pm 446
5:40pm 474
5:45pm 440
5:50pm 428
5:55pm 432
6:00pm 485
6:05pm 486
6:10pm 488
6:15pm 507
6:20pm 514
6:25pm 530
6:30pm 534
6:40pm 506
6:45pm 485
6:50pm 501
6:55pm 496
7:00pm 480
7:05pm 467
7:10pm 510
7:15pm 517
7:20pm 529
7:25pm 522
7:30pm 475
7:35pm 470
7:40pm 495
7:45pm 530
7:50pm 496
7:55pm 499
8:00pm 470
8:05pm 477
8:10pm 418
8:15pm 478
8:20pm 467
8:25pm 446
8:30pm 431
8:35pm 437
8:40pm 387
8:45pm 383
8:50pm 396
8:55pm 365
9:00pm 349
9:05pm 336
9:10pm 320
9:15pm 324
9:20pm 326
9:25pm 289
9:30pm 295
9:35pm 290
9:40pm 280
9:45pm 255
9:50pm 242
9:55pm 229
10:00pm 214
10:05pm 206
10:15pm 145
10:20pm 156
10:25pm 128
10:30pm 111
10:35pm 128
10:40pm 125
10:45pm 108
10:50pm 107
10:55pm 83
11:00pm 77
11:05pm 88
11:10pm 74
11:15pm 72
11:20pm 61
11:25pm 60
11:30pm 68
11:35pm 57
11:40pm 58
11:45pm 64
11:50pm 47
11:55pm 39
12:00am 37
12:13am 28
12:13am 26
12:15am 38
12:20am 36
12:25am 32
12:30am 30
12:35am 25
12:40am 22
12:45am 27
12:50am 26
12:55am 24
1:00am 20

Renewals breakdown

Vehicle tax renewals per month broken into digital, Post Office and DVLA centre applications

Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre Click to sort
March 2016 3,621,455 893,080 12,448
April 2016 3,447,435 967,083 17,991
May 2016 2,899,549 746,629 12,171
June 2016 3,497,161 916,044 30,159
July 2016 2,653,175 703,305 17,397
August 2016 3,634,582 889,259 9,272
September 2016 3,132,828 822,357 9,803
October 2016 3,188,423 739,602 14,688
November 2016 2,704,521 641,294 11,261
December 2016 2,484,025 533,593 10,234
January 2017 3,117,505 661,303 14,049
February 2017 3,479,897 691,892 16,354

Digital take-up

Proportion of renewals made using the digital service

February 201783.1%
Date Click to sort Completion percentage Click to sort
1 to 30 November 2013
1 to 31 December 2013 53.3%
1 to 31 January 2014 58.5%
1 to 28 February 2014 60.4%
1 to 31 March 2014 54%
1 to 30 April 2014 58.4%
1 to 31 May 2014 56.8%
1 to 30 June 2014 56.5%
1 to 31 July 2014 55.2%
1 to 31 August 2014 57.7%
1 to 30 September 2014 61%
1 to 31 October 2014 65.8%
1 to 30 November 2014 68.3%
1 to 31 December 2014 71%
1 to 31 January 2015 71.7%
1 to 28 February 2015 73.5%
1 to 31 March 2015 73.8%
1 to 30 April 2015 72.8%
1 to 31 May 2015 72.8%
1 to 30 June 2015 73.9%
1 to 31 July 2015 72.7%
1 to 31 August 2015 74.4%
1 to 30 September 2015 75.5%
1 to 31 October 2015 76.5%
1 to 30 November 2015 78%
1 to 31 December 2015 78.9%
1 to 31 January 2016 79%
1 to 29 February 2016 80%
1 to 31 March 2016 80%
1 to 30 April 2016 77.8%
1 to 31 May 2016 79.3%
1 to 30 June 2016 78.7%
1 to 31 July 2016 78.6%
1 to 31 August 2016 80.2%
1 to 30 September 2016 79%
1 to 31 October 2016 80.9%
1 to 30 November 2016 80.6%
1 to 31 December 2016 82%
1 to 31 January 2017 82.2%
1 to 28 February 2017 83.1%
1 to 31 March 2017

Direct debit take-up

Direct debit mandates as a percentage of total licence renewals

Direct debit by channel

Total direct debit mandates by channel

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

20 to 26 Mar 201793.4%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
28 March 2016 91.8% 3,334 2,034 7,265 49,586 192,403
4 April 2016 92.2% 1,741 1,273 3,566 22,565 100,770
11 April 2016 92% 1,558 1,269 3,365 21,538 92,127
18 April 2016 91.5% 1,724 1,424 3,690 22,750 92,078
25 April 2016 90.8% 3,771 3,009 7,293 43,307 166,291
2 May 2016 92.4% 1,910 1,258 3,867 25,366 114,989
9 May 2016 93.2% 1,205 653 2,579 19,470 91,818
16 May 2016 92.9% 1,240 747 2,532 18,252 84,357
23 May 2016 92.9% 1,326 786 2,902 22,173 98,418
30 May 2016 92.2% 1,908 1,097 4,165 28,704 117,440
6 June 2016 93.7% 1,239 666 2,680 20,562 106,339
13 June 2016 93.3% 1,063 536 2,058 15,383 75,867
20 June 2016 93% 1,203 696 2,641 20,380 90,987
27 June 2016 92.8% 2,179 1,094 4,682 35,655 153,567
4 July 2016 93.7% 1,091 531 2,386 18,047 92,547
11 July 2016 93.5% 801 429 1,688 13,530 65,542
18 July 2016 92.8% 1,051 594 2,157 16,452 73,254
25 July 2016 92.9% 1,709 914 3,829 30,354 131,726
1 August 2016 93.2% 1,292 717 2,710 20,544 97,999
8 August 2016 93.9% 1,193 638 2,584 22,040 113,545
15 August 2016 93.5% 1,220 650 2,468 19,305 95,039
22 August 2016 93.8% 1,388 603 2,754 22,502 115,892
29 August 2016 92.8% 2,227 1,101 4,714 35,411 155,894
5 September 2016 94% 1,150 615 2,504 20,081 106,303
12 September 2016 93.4% 950 542 1,978 15,742 76,677
19 September 2016 92.7% 1,269 935 2,822 20,956 91,774
26 September 2016 92.4% 2,142 1,420 4,801 34,472 144,373
3 October 2016 93.4% 1,094 715 2,380 17,650 87,317
10 October 2016 93.4% 883 419 1,718 13,987 67,445
17 October 2016 93.1% 1,059 594 2,024 15,929 74,334
24 October 2016 93.1% 1,372 684 2,948 24,120 107,432
31 October 2016 92.9% 1,565 742 3,126 23,315 105,043
7 November 2016 93.9% 918 496 1,880 15,518 80,973
14 November 2016 93.2% 898 395 1,712 12,941 61,499
21 November 2016 93.2% 928 427 1,839 14,925 69,188
28 November 2016 92.9% 1,599 685 3,223 24,000 108,208
5 December 2016 94.1% 1,155 518 2,180 17,920 99,287
12 December 2016 93.5% 789 360 1,440 11,462 57,646
19 December 2016 93.1% 946 422 1,692 12,666 60,632
26 December 2016 93.2% 1,281 610 2,930 22,419 101,356
2 January 2017 93.8% 1,244 481 2,360 18,944 98,530
9 January 2017 93.7% 838 380 1,624 13,253 67,481
16 January 2017 93.3% 925 416 1,688 13,740 65,563
23 January 2017 93.2% 1,175 547 2,387 19,158 88,439
30 January 2017 92.5% 1,603 829 3,387 23,654 101,209
6 February 2017 94.5% 1,435 672 2,900 24,775 144,868
13 February 2017 93.8% 1,125 632 2,444 19,815 101,985
20 February 2017 93.4% 1,569 901 3,393 29,223 136,443
27 February 2017 92.6% 1,804 977 4,069 29,682 125,531
6 March 2017 75% 0 1 0 2 2
13 March 2017 92.9% 403 236 869 6,129 28,435
20 March 2017 93.4% 1,102 461 1,985 16,627 79,872

Service availability

30 days

Page load time

26 Mar 20170s

Uptime

26 Mar 20170%

Date Click to sort Page load time Click to sort Uptime Click to sort
25 February 2017 0ms 0%
26 February 2017 0ms 0%
27 February 2017 0ms 0%
28 February 2017 0ms 0%
1 March 2017 0ms 0%
2 March 2017 0ms 0%
3 March 2017 0ms 0%
4 March 2017 0ms 0%
5 March 2017 0ms 0%
6 March 2017 0ms 0%
7 March 2017 0ms 0%
8 March 2017 0ms 0%
9 March 2017 0ms 0%
10 March 2017 0ms 0%
11 March 2017 0ms 0%
12 March 2017 0ms 0%
13 March 2017 0ms 0%
14 March 2017 0ms 0%
15 March 2017 0ms 0%
16 March 2017 0ms 0%
17 March 2017 0ms 0%
18 March 2017 0ms 0%
19 March 2017 0ms 0%
20 March 2017 0ms 0%
21 March 2017 0ms 0%
22 March 2017 0ms 0%
23 March 2017 0ms 0%
24 March 2017 0ms 0%
25 March 2017 0ms 0%
26 March 2017 0ms 0%

24 hours

Page load time

12:00am, 27 Mar 20170s

Uptime

12:00am, 27 Mar 20170%

Time Click to sort Page load time Click to sort Uptime Click to sort
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 0ms 0%
6:00am 0ms 0%
7:00am 0ms 0%
8:00am 0ms 0%
9:00am 0ms 0%
10:00am 0ms 0%
11:00am 0ms 0%
12:00pm 0ms 0%
1:00pm 0ms 0%
2:00pm 0ms 0%
3:00pm 0ms 0%
4:00pm 0ms 0%
5:00pm 0ms 0%
6:00pm 0ms 0%
7:00pm 0ms 0%
8:00pm 0ms 0%
9:00pm 0ms 0%
10:00pm 0ms 0%
11:00pm 0ms 0%
12:00am 0ms 0%

Data for tax disc renewals, to prove payment of Vehicle Excise Duty (VED), also known as vehicle tax, car tax and road tax.

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