Dashboard Vehicle tax renewals

This dashboard shows information about how the Vehicle tax renewals service is currently performing.

Transactions per year

47m

Jan to Dec 2016

−1.00% Oct 2015 to Sep 2016

Total cost

£53.6m

Jan to Dec 2016

−1.00% Oct 2015 to Sep 2016

Cost per transaction

£1.14

Jan to Dec 2016

0% Oct 2015 to Sep 2016

Completion rate (vehicle tax)

Users who complete a transaction as a percentage of those who start

9 to 15 Oct 201759.9%
Date Click to sort Completion rate Click to sort
4 to 10 September 2017 62.2%
11 to 17 September 2017 61.3%
18 to 24 September 2017 62.2%
25 September to 1 October 2017 66.7%
2 to 8 October 2017 60.8%
9 to 15 October 2017 59.9%
Date Click to sort Completion rate Click to sort
17 to 23 October 2016 42.9%
24 to 30 October 2016 43.2%
31 October to 6 November 2016 42.4%
7 to 13 November 2016 43.5%
14 to 20 November 2016 42.5%
21 to 27 November 2016 42.7%
28 November to 4 December 2016 42.7%
5 to 11 December 2016 45%
12 to 18 December 2016 44%
19 to 25 December 2016 43.4%
26 December 2016 to 1 January 2017 43.8%
2 to 8 January 2017 43.6%
9 to 15 January 2017 59.3%
16 to 22 January 2017 59.5%
23 to 29 January 2017 63.5%
30 January to 5 February 2017 60.5%
6 to 12 February 2017 67.6%
13 to 19 February 2017 63.2%
20 to 26 February 2017 66.7%
27 February to 5 March 2017 64.1%
6 to 12 March 2017 63.5%
13 to 19 March 2017 60.9%
20 to 26 March 2017 62.1%
27 March to 2 April 2017 64.8%
3 to 9 April 2017 58.3%
10 to 16 April 2017 60.4%
17 to 23 April 2017 61.3%
24 to 30 April 2017 64.9%
1 to 7 May 2017 60.3%
8 to 14 May 2017 60.5%
15 to 21 May 2017 60.9%
22 to 28 May 2017 63.1%
29 May to 4 June 2017 63.2%
5 to 11 June 2017 61.8%
12 to 18 June 2017 59.8%
19 to 25 June 2017 62.5%
26 June to 2 July 2017 65.8%
3 to 9 July 2017 60.6%
10 to 16 July 2017 58.6%
17 to 23 July 2017 59.9%
24 to 30 July 2017 63.5%
31 July to 6 August 2017 60%
7 to 13 August 2017 64%
14 to 20 August 2017 62.9%
21 to 27 August 2017 65.2%
28 August to 3 September 2017 66.6%
4 to 10 September 2017 62.2%
11 to 17 September 2017 61.3%
18 to 24 September 2017 62.2%
25 September to 1 October 2017 66.7%
2 to 8 October 2017 60.8%
9 to 15 October 2017 59.9%

Live service usage

Users currently on the GOV.UK start page for the service

160

users online now
Time Click to sort Number of unique visitors Click to sort
9:30pm 221
9:35pm 202
9:40pm 193
9:45pm 176
9:50pm 170
9:55pm 160

Time Click to sort Number of unique visitors Click to sort
9:00pm 250
9:05pm 255
9:10pm 252
9:15pm 217
9:20pm 227
9:25pm 214
9:30pm 197
9:35pm 189
9:40pm 169
9:45pm 179
9:50pm 169
9:55pm 146
10:00pm 140
10:05pm 142
10:10pm 146
10:15pm 122
10:20pm 119
10:25pm 107
10:30pm 91
10:35pm 99
10:40pm 80
10:45pm 75
10:50pm 71
10:55pm 84
11:00pm 62
11:05pm 74
11:10pm 59
11:15pm 64
11:20pm 61
11:25pm 51
11:30pm 51
11:35pm 61
11:40pm 51
11:45pm 38
11:50pm 42
11:55pm 36
12:00am 34
12:48am 25
12:48am 24
12:49am 25
12:49am 25
12:49am 24
12:49am 24
12:49am 21
12:49am 21
12:50am 23
12:50am 23
12:55am 22
1:00am 16
1:05am 10
1:10am 13
1:15am 21
1:20am 14
1:25am 18
1:30am 14
1:35am 15
1:40am 9
1:45am 8
1:50am 4
1:55am 4
2:00am 8
2:05am 12
2:10am 6
2:15am 7
2:20am 8
2:25am 9
2:30am 11
2:35am 15
2:40am 6
2:45am 9
2:50am 11
2:55am 7
3:00am 9
3:05am 12
3:10am 6
3:15am 7
3:20am 14
3:25am 18
3:30am 11
3:35am 12
3:40am 7
3:45am 14
3:50am 13
3:55am 15
4:00am 11
4:05am 13
4:10am 12
4:15am 11
4:20am 10
4:25am 11
4:30am 19
4:35am 27
4:40am 23
4:45am 30
4:50am 20
4:55am 23
5:00am 32
5:05am 26
5:10am 38
5:15am 36
5:20am 42
5:25am 44
5:30am 52
5:35am 49
5:40am 54
5:45am 54
5:50am 53
5:55am 72
6:00am 83
6:05am 76
6:10am 82
6:15am 93
6:20am 113
6:25am 109
6:30am 110
6:35am 128
6:40am 139
6:45am 159
6:50am 147
6:55am 169
7:00am 176
7:05am 200
7:10am 208
7:15am 219
7:20am 222
7:25am 254
7:30am 265
7:35am 241
7:40am 282
7:45am 323
7:50am 308
7:55am 274
8:00am 315
8:05am 353
8:10am 371
8:15am 405
8:20am 441
8:25am 445
8:30am 473
8:35am 449
8:40am 456
8:45am 514
8:50am 521
8:55am 511
9:00am 481
9:05am 485
9:10am 542
9:15am 507
9:20am 522
9:25am 570
9:30am 605
9:35am 539
9:40am 543
9:45am 532
9:50am 562
9:55am 581
10:00am 558
10:05am 578
10:10am 562
10:15am 604
10:20am 606
10:25am 610
10:30am 566
10:35am 591
10:40am 607
10:45am 569
10:50am 559
10:55am 541
11:00am 576
11:05am 559
11:10am 564
11:15am 564
11:20am 577
11:25am 543
11:30am 555
11:35am 535
11:40am 551
11:45am 579
11:50am 602
11:55am 591
12:00pm 580
12:05pm 579
12:10pm 575
12:15pm 558
12:20pm 517
12:25pm 527
12:30pm 555
12:35pm 576
12:40pm 600
12:45pm 628
12:50pm 626
12:55pm 606
1:00pm 563
1:05pm 557
1:10pm 541
1:15pm 651
1:20pm 638
1:25pm 617
1:30pm 636
1:35pm 653
1:40pm 577
1:45pm 619
1:50pm 601
1:55pm 632
2:00pm 547
2:05pm 573
2:10pm 546
2:15pm 536
2:20pm 515
2:25pm 512
2:30pm 531
2:35pm 498
2:40pm 504
2:45pm 528
2:50pm 554
2:55pm 544
3:00pm 563
3:05pm 560
3:10pm 541
3:15pm 527
3:20pm 609
3:25pm 576
3:30pm 544
3:35pm 552
3:40pm 519
3:45pm 536
3:50pm 525
3:55pm 518
4:00pm 504
4:05pm 526
4:10pm 538
4:15pm 537
4:20pm 536
4:25pm 481
4:30pm 524
4:35pm 487
4:40pm 470
4:45pm 496
4:50pm 442
4:55pm 471
5:00pm 459
5:05pm 466
5:10pm 442
5:15pm 431
5:20pm 487
5:25pm 481
5:30pm 502
5:35pm 463
5:40pm 470
5:45pm 469
5:50pm 417
5:55pm 415
6:00pm 451
6:05pm 462
6:10pm 413
6:15pm 458
6:20pm 425
6:25pm 445
6:30pm 395
6:35pm 391
6:40pm 396
6:45pm 413
6:50pm 400
6:55pm 370
7:00pm 396
7:05pm 396
7:10pm 436
7:15pm 375
7:20pm 404
7:25pm 383
7:30pm 381
7:35pm 372
7:40pm 349
7:45pm 346
7:50pm 341
7:55pm 327
8:00pm 359
8:05pm 363
8:10pm 319
8:15pm 362
8:20pm 324
8:25pm 289
8:30pm 284
8:35pm 316
8:40pm 268
8:45pm 254
8:50pm 279
8:55pm 242
9:00pm 223
9:05pm 255
9:10pm 243
9:15pm 233
9:20pm 228
9:25pm 209
9:30pm 221
9:35pm 202
9:40pm 193
9:45pm 176
9:50pm 170
9:55pm 160

Renewals breakdown

Vehicle tax renewals per month broken into digital, Post Office and DVLA centre, Swansea applications

Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre, Swansea Click to sort
April 2017 3,042,946 662,966 8,398
May 2017 3,585,396 761,092 15,428
June 2017 3,227,877 695,491 24,191
July 2017 3,048,498 641,674 21,361
August 2017 3,515,069 737,481 19,660
September 2017 3,132,532 680,555 17,627
Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre, Swansea Click to sort
October 2016 3,188,423 739,602 14,688
November 2016 2,704,521 641,294 11,261
December 2016 2,484,025 533,593 10,234
January 2017 3,117,505 661,303 14,049
February 2017 3,479,897 691,892 16,354
March 2017 3,995,982 897,702 14,602
April 2017 3,042,946 662,966 8,398
May 2017 3,585,396 761,092 15,428
June 2017 3,227,877 695,491 24,191
July 2017 3,048,498 641,674 21,361
August 2017 3,515,069 737,481 19,660
September 2017 3,132,532 680,555 17,627

Digital take-up

Proportion of renewals made using the digital service

September 201781.8%
Date Click to sort Completion percentage Click to sort
1 to 31 May 2017 82.2%
1 to 30 June 2017 81.8%
1 to 31 July 2017 82.1%
1 to 31 August 2017 82.3%
1 to 30 September 2017 81.8%
1 to 31 October 2017
Date Click to sort Completion percentage Click to sort
1 to 30 November 2013
1 to 31 December 2013 53.1%
1 to 31 January 2014 58.4%
1 to 28 February 2014 60.2%
1 to 31 March 2014 53.9%
1 to 30 April 2014 58.2%
1 to 31 May 2014 56.7%
1 to 30 June 2014 56.4%
1 to 31 July 2014 55.1%
1 to 31 August 2014 57.5%
1 to 30 September 2014 60.8%
1 to 31 October 2014 66.4%
1 to 30 November 2014 68.5%
1 to 31 December 2014 71%
1 to 31 January 2015 71.7%
1 to 28 February 2015 73.5%
1 to 31 March 2015 73.8%
1 to 30 April 2015 73.4%
1 to 31 May 2015 72.8%
1 to 30 June 2015 73.9%
1 to 31 July 2015 73.4%
1 to 31 August 2015 74.4%
1 to 30 September 2015 75.5%
1 to 31 October 2015 76.5%
1 to 30 November 2015 78%
1 to 31 December 2015 78.9%
1 to 31 January 2016 79%
1 to 29 February 2016 80%
1 to 31 March 2016 80%
1 to 30 April 2016 77.8%
1 to 31 May 2016 79.3%
1 to 30 June 2016 78.7%
1 to 31 July 2016 78.8%
1 to 31 August 2016 80.2%
1 to 30 September 2016 79%
1 to 31 October 2016 80.9%
1 to 30 November 2016 80.6%
1 to 31 December 2016 82%
1 to 31 January 2017 82.2%
1 to 28 February 2017 83.1%
1 to 31 March 2017 81.4%
1 to 30 April 2017 81.9%
1 to 31 May 2017 82.2%
1 to 30 June 2017 81.8%
1 to 31 July 2017 82.1%
1 to 31 August 2017 82.3%
1 to 30 September 2017 81.8%
1 to 31 October 2017

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

9 to 15 Oct 201793.9%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
4 September 2017 93.9% 1,303 536 2,321 18,002 99,323
11 September 2017 93.8% 993 475 1,866 15,639 81,609
18 September 2017 93.2% 1,196 610 2,423 17,669 85,887
25 September 2017 93.2% 2,210 1,099 4,454 34,972 161,840
2 October 2017 93.7% 1,343 615 2,519 18,868 99,401
9 October 2017 93.9% 942 426 1,719 13,573 73,569
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
17 October 2016 93.1% 1,059 594 2,024 15,929 74,334
24 October 2016 93.1% 1,372 684 2,948 24,120 107,432
31 October 2016 92.9% 1,565 742 3,126 23,315 105,043
7 November 2016 93.9% 918 496 1,880 15,518 80,973
14 November 2016 93.2% 898 395 1,712 12,941 61,499
21 November 2016 93.2% 928 427 1,839 14,925 69,188
28 November 2016 92.9% 1,599 685 3,223 24,000 108,208
5 December 2016 94.1% 1,155 518 2,180 17,920 99,287
12 December 2016 93.5% 789 360 1,440 11,462 57,646
19 December 2016 93.1% 946 422 1,692 12,666 60,632
26 December 2016 93.2% 1,281 610 2,930 22,419 101,356
2 January 2017 93.8% 1,244 481 2,360 18,944 98,530
9 January 2017 93.7% 838 380 1,624 13,253 67,481
16 January 2017 93.3% 925 416 1,688 13,740 65,563
23 January 2017 93.2% 1,175 547 2,387 19,158 88,439
30 January 2017 92.5% 1,603 829 3,387 23,654 101,209
6 February 2017 94.5% 1,435 672 2,900 24,775 144,868
13 February 2017 93.8% 1,125 632 2,444 19,815 101,985
20 February 2017 93.4% 1,569 901 3,393 29,223 136,443
27 February 2017 92.2% 2,160 1,113 4,462 29,682 125,531
6 March 2017 93.5% 1,373 494 2,720 15,208 86,974
13 March 2017 93.5% 1,052 526 2,009 16,131 79,479
20 March 2017 93.4% 1,228 524 2,277 18,982 90,316
27 March 2017 92.3% 2,927 1,581 5,402 39,276 167,914
3 April 2017 92% 1,708 1,218 2,824 17,589 82,193
10 April 2017 91.6% 1,745 1,468 2,817 18,112 80,353
17 April 2017 90.9% 1,665 1,645 3,065 19,248 76,190
24 April 2017 90.1% 3,615 3,106 6,105 35,381 131,738
1 May 2017 91.9% 2,320 1,454 3,762 24,281 107,632
8 May 2017 93.9% 1,146 552 2,057 16,157 88,598
15 May 2017 93.3% 1,240 575 2,198 16,647 82,064
22 May 2017 93.2% 1,177 583 2,490 19,581 91,013
29 May 2017 92.8% 1,972 909 4,006 30,624 133,262
5 June 2017 94.3% 1,185 528 2,208 18,710 105,614
12 June 2017 93.7% 950 410 1,836 14,465 74,936
19 June 2017 93.3% 1,181 579 2,358 18,820 89,785
26 June 2017 93.1% 2,168 916 4,511 34,830 157,458
3 July 2017 93.8% 1,251 559 2,379 18,402 98,503
10 July 2017 93.7% 928 360 1,738 14,004 71,386
17 July 2017 93% 1,043 607 2,122 15,986 73,432
24 July 2017 92.8% 1,483 811 3,164 23,721 104,746
31 July 2017 92.7% 1,644 778 3,334 23,291 104,667
7 August 2017 94.1% 1,313 594 2,553 20,871 115,043
14 August 2017 93.3% 1,247 678 2,630 20,120 96,668
21 August 2017 93.4% 1,248 666 2,564 20,246 98,598
28 August 2017 92.8% 2,416 1,187 5,043 36,475 161,965
4 September 2017 93.9% 1,303 536 2,321 18,002 99,323
11 September 2017 93.8% 993 475 1,866 15,639 81,609
18 September 2017 93.2% 1,196 610 2,423 17,669 85,887
25 September 2017 93.2% 2,210 1,099 4,454 34,972 161,840
2 October 2017 93.7% 1,343 615 2,519 18,868 99,401
9 October 2017 93.9% 942 426 1,719 13,573 73,569

Service availability

30 days

Page load time

17 Oct 20170s

Date Click to sort Page load time Click to sort Uptime Click to sort
12 October 2017 0ms 0%
13 October 2017 0ms 0%
14 October 2017 0ms 0%
15 October 2017 0ms 0%
16 October 2017 0ms 0%
17 October 2017 0ms 0%

Uptime

17 Oct 20170%

Date Click to sort Page load time Click to sort Uptime Click to sort
12 October 2017 0ms 0%
13 October 2017 0ms 0%
14 October 2017 0ms 0%
15 October 2017 0ms 0%
16 October 2017 0ms 0%
17 October 2017 0ms 0%
Date Click to sort Page load time Click to sort Uptime Click to sort
18 September 2017 0ms 0%
19 September 2017 0ms 0%
20 September 2017 0ms 0%
21 September 2017 0ms 0%
22 September 2017 0ms 0%
23 September 2017 0ms 0%
24 September 2017 0ms 0%
25 September 2017 0ms 0%
26 September 2017 0ms 0%
27 September 2017 0ms 0%
28 September 2017 0ms 0%
29 September 2017 0ms 0%
30 September 2017 0ms 0%
1 October 2017 0ms 0%
2 October 2017 0ms 0%
3 October 2017 0ms 0%
4 October 2017 0ms 0%
5 October 2017 0ms 0%
6 October 2017 0ms 0%
7 October 2017 0ms 0%
8 October 2017 0ms 0%
9 October 2017 0ms 0%
10 October 2017 0ms 0%
11 October 2017 0ms 0%
12 October 2017 0ms 0%
13 October 2017 0ms 0%
14 October 2017 0ms 0%
15 October 2017 0ms 0%
16 October 2017 0ms 0%
17 October 2017 0ms 0%

24 hours

Page load time

9:00pm, 18 Oct 20170s

Time Click to sort Page load time Click to sort Uptime Click to sort
4:00pm 0ms 0%
5:00pm 0ms 0%
6:00pm 0ms 0%
7:00pm 0ms 0%
8:00pm 0ms 0%
9:00pm 0ms 0%

Uptime

9:00pm, 18 Oct 20170%

Time Click to sort Page load time Click to sort Uptime Click to sort
4:00pm 0ms 0%
5:00pm 0ms 0%
6:00pm 0ms 0%
7:00pm 0ms 0%
8:00pm 0ms 0%
9:00pm 0ms 0%
Time Click to sort Page load time Click to sort Uptime Click to sort
10:00pm 0ms 0%
11:00pm 0ms 0%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 0ms 0%
6:00am 0ms 0%
7:00am 0ms 0%
8:00am 0ms 0%
9:00am 0ms 0%
10:00am 0ms 0%
11:00am 0ms 0%
12:00pm 0ms 0%
1:00pm 0ms 0%
2:00pm 0ms 0%
3:00pm 0ms 0%
4:00pm 0ms 0%
5:00pm 0ms 0%
6:00pm 0ms 0%
7:00pm 0ms 0%
8:00pm 0ms 0%
9:00pm 0ms 0%

Data for tax disc renewals, to prove payment of Vehicle Excise Duty (VED), also known as vehicle tax, car tax and road tax.

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