Dashboard Vehicle tax renewals

This dashboard shows information about how the Vehicle tax renewals service is currently performing.

Transactions per year

47.2m

July 2015 to June 2016

+1.46% Apr 2015 to Mar 2016

Total cost

£45.3m

July 2015 to June 2016

+1.46% Apr 2015 to Mar 2016

Cost per transaction

£0.96

July 2015 to June 2016

0% Apr 2015 to Mar 2016

Completion rate (vehicle tax)

Users who complete a transaction as a percentage of those who start

10 to 16 July 201758.6%
Date Click to sort Completion rate Click to sort
18 to 24 July 2016 42.7%
25 to 31 July 2016 43.3%
1 to 7 August 2016 43.4%
8 to 14 August 2016 45%
15 to 21 August 2016 52.5%
22 to 28 August 2016 68.6%
29 August to 4 September 2016 46.9%
5 to 11 September 2016 44.1%
12 to 18 September 2016 42.9%
19 to 25 September 2016 43.6%
26 September to 2 October 2016 37.1%
3 to 9 October 2016 40.1%
10 to 16 October 2016 42.6%
17 to 23 October 2016 42.9%
24 to 30 October 2016 43.2%
31 October to 6 November 2016 42.4%
7 to 13 November 2016 43.5%
14 to 20 November 2016 42.5%
21 to 27 November 2016 42.7%
28 November to 4 December 2016 42.7%
5 to 11 December 2016 45%
12 to 18 December 2016 44%
19 to 25 December 2016 43.4%
26 December 2016 to 1 January 2017 43.8%
2 to 8 January 2017 43.6%
9 to 15 January 2017 59.3%
16 to 22 January 2017 59.5%
23 to 29 January 2017 63.5%
30 January to 5 February 2017 60.5%
6 to 12 February 2017 67.6%
13 to 19 February 2017 63.2%
20 to 26 February 2017 66.7%
27 February to 5 March 2017 64.1%
6 to 12 March 2017 63.5%
13 to 19 March 2017 60.9%
20 to 26 March 2017 62.1%
27 March to 2 April 2017 64.8%
3 to 9 April 2017 58.3%
10 to 16 April 2017 60.4%
17 to 23 April 2017 61.3%
24 to 30 April 2017 64.9%
1 to 7 May 2017 60.3%
8 to 14 May 2017 60.5%
15 to 21 May 2017 60.9%
22 to 28 May 2017 63.1%
29 May to 4 June 2017 63.2%
5 to 11 June 2017 61.8%
12 to 18 June 2017 59.8%
19 to 25 June 2017 62.5%
26 June to 2 July 2017 65.8%
3 to 9 July 2017 60.6%
10 to 16 July 2017 58.6%

Live service usage

Users currently on the GOV.UK start page for the service

419

users online now

Time Click to sort Number of unique visitors Click to sort
5:40pm 324
5:45pm 284
5:50pm 324
5:55pm 306
6:00pm 273
6:05pm 284
6:10pm 273
6:15pm 258
6:20pm 286
6:25pm 306
6:30pm 277
6:35pm 243
6:40pm 283
6:45pm 267
6:50pm 287
6:55pm 274
7:00pm 259
7:05pm 242
7:10pm 225
7:15pm 245
7:20pm 219
7:25pm 241
7:30pm 226
7:35pm 226
7:40pm 243
7:45pm 242
7:50pm 249
7:55pm 229
8:00pm 208
8:05pm 208
8:10pm 216
8:15pm 221
8:20pm 200
8:25pm 194
8:30pm 191
8:35pm 189
8:40pm 177
8:45pm 187
8:50pm 199
8:55pm 199
9:00pm 182
9:05pm 168
9:10pm 137
9:15pm 152
9:20pm 170
9:25pm 158
9:30pm 126
9:35pm 139
9:40pm 140
9:45pm 133
9:50pm 113
9:55pm 127
10:00pm 106
10:05pm 94
10:10pm 101
10:15pm 86
10:20pm 102
10:25pm 86
10:30pm 87
10:35pm 95
10:40pm 78
10:45pm 72
10:50pm 57
10:55pm 62
11:00pm 64
11:05pm 72
11:10pm 68
11:15pm 75
11:20pm 55
11:25pm 43
11:30pm 49
11:35pm 38
11:40pm 47
11:45pm 49
11:50pm 31
11:55pm 35
12:00am 38
12:52am 20
12:52am 18
12:52am 20
12:52am 20
12:53am 20
12:53am 18
12:53am 18
12:53am 18
12:53am 18
12:54am 18
12:55am 19
1:00am 15
1:05am 16
1:10am 14
1:15am 20
1:20am 13
1:25am 13
1:30am 11
1:35am 21
1:40am 21
1:45am 14
1:50am 12
1:55am 14
2:00am 8
2:05am 11
2:10am 12
2:15am 9
2:20am 14
2:25am 12
2:30am 10
2:35am 10
2:40am 15
2:45am 9
2:50am 11
2:55am 5
3:00am 10
3:05am 6
3:10am 12
3:15am 8
3:20am 13
3:25am 4
3:30am 10
3:35am 11
3:40am 11
3:45am 9
3:50am 7
3:55am 8
4:00am 8
4:10am 4
4:15am 7
4:20am 5
4:25am 9
4:30am 10
4:35am 7
4:40am 11
4:45am 18
4:50am 10
4:55am 15
5:00am 13
5:05am 15
5:10am 23
5:15am 14
5:20am 25
5:25am 20
5:30am 25
5:35am 25
5:40am 33
5:45am 35
5:50am 35
5:55am 47
6:00am 32
6:05am 42
6:10am 45
6:15am 52
6:20am 65
6:25am 55
6:30am 71
6:35am 78
6:40am 101
6:45am 100
6:50am 111
6:55am 96
7:00am 125
7:05am 109
7:10am 134
7:15am 143
7:20am 160
7:25am 147
7:30am 143
7:35am 171
7:40am 176
7:45am 189
7:50am 228
7:55am 223
8:00am 261
8:05am 257
8:10am 246
8:15am 261
8:20am 263
8:25am 274
8:30am 336
8:35am 377
8:40am 353
8:45am 365
8:50am 367
8:55am 367
9:00am 335
9:05am 374
9:10am 412
9:15am 414
9:20am 404
9:25am 405
9:30am 458
9:35am 432
9:40am 414
9:45am 443
9:50am 467
9:55am 478
10:00am 470
10:05am 482
10:10am 472
10:15am 473
10:20am 487
10:25am 480
10:30am 453
10:35am 466
10:40am 458
10:45am 487
10:50am 512
10:55am 486
11:00am 479
11:05am 486
11:10am 480
11:15am 505
11:20am 460
11:25am 475
11:30am 469
11:35am 469
11:40am 448
11:45am 442
11:50am 500
11:55am 410
12:00pm 464
12:05pm 441
12:10pm 439
12:15pm 432
12:20pm 445
12:25pm 456
12:30pm 441
12:35pm 453
12:40pm 428
12:45pm 458
12:50pm 398
12:55pm 428
1:00pm 402
1:05pm 420
1:10pm 410
1:15pm 422
1:20pm 392
1:25pm 381
1:30pm 399
1:35pm 395
1:40pm 393
1:45pm 401
1:50pm 404
1:55pm 414
2:00pm 411
2:05pm 418
2:10pm 391
2:15pm 404
2:20pm 403
2:25pm 387
2:30pm 376
2:35pm 385
2:40pm 399
2:45pm 375
2:50pm 377
2:55pm 398
3:00pm 395
3:05pm 404
3:10pm 380
3:15pm 346
3:20pm 395
3:25pm 395
3:30pm 381
3:35pm 411
3:40pm 386
3:45pm 396
3:50pm 403
3:55pm 382
4:00pm 373
4:05pm 411
4:10pm 392
4:15pm 368
4:20pm 319
4:25pm 362
4:30pm 337
4:35pm 358
4:40pm 420
4:45pm 364
4:50pm 361
4:55pm 361
5:00pm 379
5:05pm 395
5:10pm 365
5:15pm 371
5:20pm 346
5:25pm 345
5:30pm 359
5:35pm 377
5:40pm 355
5:45pm 374
5:50pm 377
5:55pm 342
6:00pm 371
6:05pm 354
6:10pm 361
6:15pm 330
6:20pm 387
6:25pm 362
6:30pm 389
6:35pm 419

Renewals breakdown

Vehicle tax renewals per month broken into digital, Post Office and DVLA centre, Swansea applications

Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre, Swansea Click to sort
June 2016 3,497,161 916,044 30,159
July 2016 2,653,175 703,305 17,397
August 2016 3,634,582 889,259 9,272
September 2016 3,132,828 822,357 9,803
October 2016 3,188,423 739,602 14,688
November 2016 2,704,521 641,294 11,261
December 2016 2,484,025 533,593 10,234
January 2017 3,117,505 661,303 14,049
February 2017 3,479,897 691,892 16,354
March 2017 3,995,982 897,702 14,443
April 2017 3,042,946 662,966 8,338
May 2017 3,585,396 761,092 15,428

Digital take-up

Proportion of renewals made using the digital service

May 201782.2%
Date Click to sort Completion percentage Click to sort
1 to 30 November 2013
1 to 31 December 2013 53.3%
1 to 31 January 2014 58.5%
1 to 28 February 2014 60.4%
1 to 31 March 2014 54%
1 to 30 April 2014 58.4%
1 to 31 May 2014 56.8%
1 to 30 June 2014 56.5%
1 to 31 July 2014 55.2%
1 to 31 August 2014 57.7%
1 to 30 September 2014 61%
1 to 31 October 2014 65.8%
1 to 30 November 2014 68.3%
1 to 31 December 2014 71%
1 to 31 January 2015 71.7%
1 to 28 February 2015 73.5%
1 to 31 March 2015 73.8%
1 to 30 April 2015 72.8%
1 to 31 May 2015 72.8%
1 to 30 June 2015 73.9%
1 to 31 July 2015 72.7%
1 to 31 August 2015 74.4%
1 to 30 September 2015 75.5%
1 to 31 October 2015 76.5%
1 to 30 November 2015 78%
1 to 31 December 2015 78.9%
1 to 31 January 2016 79%
1 to 29 February 2016 80%
1 to 31 March 2016 80%
1 to 30 April 2016 77.8%
1 to 31 May 2016 79.3%
1 to 30 June 2016 78.7%
1 to 31 July 2016 78.6%
1 to 31 August 2016 80.2%
1 to 30 September 2016 79%
1 to 31 October 2016 80.9%
1 to 30 November 2016 80.6%
1 to 31 December 2016 82%
1 to 31 January 2017 82.2%
1 to 28 February 2017 83.1%
1 to 31 March 2017 81.4%
1 to 30 April 2017 81.9%
1 to 31 May 2017 82.2%
1 to 30 June 2017
1 to 31 July 2017

Direct debit take-up

Direct debit mandates as a percentage of total licence renewals

Direct debit by channel

Total direct debit mandates by channel

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

10 to 16 July 201793.7%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
18 July 2016 92.8% 1,051 594 2,157 16,452 73,254
25 July 2016 92.9% 1,709 914 3,829 30,354 131,726
1 August 2016 93.2% 1,292 717 2,710 20,544 97,999
8 August 2016 93.9% 1,193 638 2,584 22,040 113,545
15 August 2016 93.5% 1,220 650 2,468 19,305 95,039
22 August 2016 93.8% 1,388 603 2,754 22,502 115,892
29 August 2016 92.8% 2,227 1,101 4,714 35,411 155,894
5 September 2016 94% 1,150 615 2,504 20,081 106,303
12 September 2016 93.4% 950 542 1,978 15,742 76,677
19 September 2016 92.7% 1,269 935 2,822 20,956 91,774
26 September 2016 92.4% 2,142 1,420 4,801 34,472 144,373
3 October 2016 93.4% 1,094 715 2,380 17,650 87,317
10 October 2016 93.4% 883 419 1,718 13,987 67,445
17 October 2016 93.1% 1,059 594 2,024 15,929 74,334
24 October 2016 93.1% 1,372 684 2,948 24,120 107,432
31 October 2016 92.9% 1,565 742 3,126 23,315 105,043
7 November 2016 93.9% 918 496 1,880 15,518 80,973
14 November 2016 93.2% 898 395 1,712 12,941 61,499
21 November 2016 93.2% 928 427 1,839 14,925 69,188
28 November 2016 92.9% 1,599 685 3,223 24,000 108,208
5 December 2016 94.1% 1,155 518 2,180 17,920 99,287
12 December 2016 93.5% 789 360 1,440 11,462 57,646
19 December 2016 93.1% 946 422 1,692 12,666 60,632
26 December 2016 93.2% 1,281 610 2,930 22,419 101,356
2 January 2017 93.8% 1,244 481 2,360 18,944 98,530
9 January 2017 93.7% 838 380 1,624 13,253 67,481
16 January 2017 93.3% 925 416 1,688 13,740 65,563
23 January 2017 93.2% 1,175 547 2,387 19,158 88,439
30 January 2017 92.5% 1,603 829 3,387 23,654 101,209
6 February 2017 94.5% 1,435 672 2,900 24,775 144,868
13 February 2017 93.8% 1,125 632 2,444 19,815 101,985
20 February 2017 93.4% 1,569 901 3,393 29,223 136,443
27 February 2017 92.2% 2,160 1,113 4,462 29,682 125,531
6 March 2017 93.5% 1,373 494 2,720 15,208 86,974
13 March 2017 93.5% 1,052 526 2,009 16,131 79,479
20 March 2017 93.4% 1,228 524 2,277 18,982 90,316
27 March 2017 92.3% 2,927 1,581 5,402 39,276 167,914
3 April 2017 92% 1,708 1,218 2,824 17,589 82,193
10 April 2017 91.6% 1,745 1,468 2,817 18,112 80,353
17 April 2017 90.9% 1,665 1,645 3,065 19,248 76,190
24 April 2017 90.1% 3,615 3,106 6,105 35,381 131,738
1 May 2017 91.9% 2,320 1,454 3,762 24,281 107,632
8 May 2017 93.9% 1,146 552 2,057 16,157 88,598
15 May 2017 93.3% 1,240 575 2,198 16,647 82,064
22 May 2017 93.2% 1,177 583 2,490 19,581 91,013
29 May 2017 92.8% 1,972 909 4,006 30,624 133,262
5 June 2017 94.3% 1,185 528 2,208 18,710 105,614
12 June 2017 93.7% 950 410 1,836 14,465 74,936
19 June 2017 93.3% 1,181 579 2,358 18,820 89,785
26 June 2017 93.1% 2,168 916 4,511 34,830 157,458
3 July 2017 93.8% 1,251 559 2,379 18,402 98,503
10 July 2017 93.7% 928 360 1,738 14,004 71,386

Service availability

30 days

Page load time

22 July 20170s

Uptime

22 July 20170%

Date Click to sort Page load time Click to sort Uptime Click to sort
23 June 2017 0ms 0%
24 June 2017 0ms 0%
25 June 2017 0ms 0%
26 June 2017 0ms 0%
27 June 2017 0ms 0%
28 June 2017 0ms 0%
29 June 2017 0ms 0%
30 June 2017 0ms 0%
1 July 2017 0ms 0%
2 July 2017 0ms 0%
3 July 2017 0ms 0%
4 July 2017 0ms 0%
5 July 2017 0ms 0%
6 July 2017 0ms 0%
7 July 2017 0ms 0%
8 July 2017 0ms 0%
9 July 2017 0ms 0%
10 July 2017 0ms 0%
11 July 2017 0ms 0%
12 July 2017 0ms 0%
13 July 2017 0ms 0%
14 July 2017 0ms 0%
15 July 2017 0ms 0%
16 July 2017 0ms 0%
17 July 2017 0ms 0%
18 July 2017 0ms 0%
19 July 2017 0ms 0%
20 July 2017 0ms 0%
21 July 2017 0ms 0%
22 July 2017 0ms 0%

24 hours

Page load time

5:00pm, 23 July 20170s

Uptime

5:00pm, 23 July 20170%

Time Click to sort Page load time Click to sort Uptime Click to sort
6:00pm 0ms 0%
7:00pm 0ms 0%
8:00pm 0ms 0%
9:00pm 0ms 0%
10:00pm 0ms 0%
11:00pm 0ms 0%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%
5:00am 0ms 0%
6:00am 0ms 0%
7:00am 0ms 0%
8:00am 0ms 0%
9:00am 0ms 0%
10:00am 0ms 0%
11:00am 0ms 0%
12:00pm 0ms 0%
1:00pm 0ms 0%
2:00pm 0ms 0%
3:00pm 0ms 0%
4:00pm 0ms 0%
5:00pm 0ms 0%

Data for tax disc renewals, to prove payment of Vehicle Excise Duty (VED), also known as vehicle tax, car tax and road tax.

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