Dashboard Vehicle tax renewals

This dashboard shows information about how the Vehicle tax renewals service is currently performing.

Transactions per year

46.6m

Apr 2015 to Mar 2016

−0.37% Jan to Dec 2015

Total cost

£44.7m

Apr 2015 to Mar 2016

−2.41% Jan to Dec 2015

Cost per transaction

£0.96

Apr 2015 to Mar 2016

−2.04% Jan to Dec 2015

Completion rate (vehicle tax)

Users who complete a transaction as a percentage of those who start

17 to 23 Apr 201761.3%
Date Click to sort Completion rate Click to sort
25 April to 1 May 2016 40.1%
2 to 8 May 2016 39.5%
9 to 15 May 2016 39.3%
16 to 22 May 2016 39.5%
23 to 29 May 2016 39.3%
30 May to 5 June 2016 38.9%
6 to 12 June 2016 40.7%
13 to 19 June 2016 42.2%
20 to 26 June 2016 39.9%
27 June to 3 July 2016 40.1%
4 to 10 July 2016 39.8%
11 to 17 July 2016 39%
18 to 24 July 2016 42.7%
25 to 31 July 2016 43.3%
1 to 7 August 2016 43.4%
8 to 14 August 2016 45%
15 to 21 August 2016 52.5%
22 to 28 August 2016 68.6%
29 August to 4 September 2016 46.9%
5 to 11 September 2016 44.1%
12 to 18 September 2016 42.9%
19 to 25 September 2016 43.6%
26 September to 2 October 2016 37.1%
3 to 9 October 2016 40.1%
10 to 16 October 2016 42.6%
17 to 23 October 2016 42.9%
24 to 30 October 2016 43.2%
31 October to 6 November 2016 42.4%
7 to 13 November 2016 43.5%
14 to 20 November 2016 42.5%
21 to 27 November 2016 42.7%
28 November to 4 December 2016 42.7%
5 to 11 December 2016 45%
12 to 18 December 2016 44%
19 to 25 December 2016 43.4%
26 December 2016 to 1 January 2017 43.8%
2 to 8 January 2017 43.6%
9 to 15 January 2017 59.3%
16 to 22 January 2017 59.5%
23 to 29 January 2017 63.5%
30 January to 5 February 2017 60.5%
6 to 12 February 2017 67.6%
13 to 19 February 2017 63.2%
20 to 26 February 2017 66.7%
27 February to 5 March 2017 64.1%
6 to 12 March 2017 63.5%
13 to 19 March 2017 60.9%
20 to 26 March 2017 62.1%
27 March to 2 April 2017 64.8%
3 to 9 April 2017 58.3%
10 to 16 April 2017 60.4%
17 to 23 April 2017 61.3%

Live service usage

Users currently on the GOV.UK start page for the service

36

users online now

Time Click to sort Number of unique visitors Click to sort
4:00am 23
4:12am 16
4:15am 22
4:20am 27
4:25am 31
4:30am 46
4:35am 40
4:40am 39
4:45am 35
4:50am 49
4:55am 61
5:00am 46
5:05am 61
5:10am 71
5:15am 89
5:20am 109
5:25am 122
5:30am 135
5:35am 130
5:40am 149
5:45am 137
5:50am 153
5:55am 188
6:00am 190
6:05am 201
6:10am 250
6:15am 263
6:20am 260
6:25am 299
6:30am 299
6:35am 344
6:40am 380
6:45am 405
6:50am 418
6:55am 466
7:05am 540
7:10am 569
7:15am 588
7:20am 644
7:25am 681
7:30am 664
7:35am 673
7:40am 720
7:45am 752
7:50am 806
7:55am 865
8:00am 935
8:05am 953
8:10am 1,004
8:15am 1,021
8:20am 1,101
8:25am 1,163
8:30am 1,113
8:35am 1,141
8:40am 1,196
8:45am 1,195
8:50am 1,272
8:55am 1,224
9:00am 1,263
9:05am 1,304
9:10am 1,327
9:15am 1,304
9:20am 1,306
9:25am 1,339
9:30am 1,417
9:35am 1,348
9:40am 1,348
9:45am 1,351
9:50am 1,437
9:55am 1,389
10:00am 1,365
10:05am 1,404
10:10am 1,398
10:15am 1,385
10:20am 1,379
10:25am 1,263
10:30am 1,359
10:35am 1,391
10:40am 1,357
10:45am 1,323
10:50am 1,249
10:55am 1,233
11:00am 1,286
11:05am 1,227
11:10am 1,276
11:15am 1,183
11:20am 1,220
11:25am 1,208
11:35am 1,153
11:40am 1,151
11:50am 1,154
11:55am 1,163
12:00pm 1,083
12:10pm 1,137
12:20pm 1,079
12:25pm 1,074
12:30pm 1,049
12:35pm 1,062
12:40pm 1,063
12:45pm 996
12:50pm 1,045
12:55pm 969
1:00pm 1,012
1:05pm 958
1:10pm 992
1:15pm 1,002
1:20pm 1,017
1:25pm 989
1:30pm 978
1:35pm 930
1:40pm 972
1:45pm 949
1:50pm 944
1:55pm 936
2:00pm 973
2:05pm 885
2:10pm 914
2:15pm 931
2:20pm 911
2:25pm 906
2:30pm 853
2:35pm 855
2:40pm 895
2:45pm 896
2:50pm 896
2:55pm 957
3:00pm 909
3:05pm 890
3:10pm 819
3:15pm 891
3:20pm 909
3:25pm 890
3:30pm 879
3:35pm 814
3:40pm 798
3:45pm 861
3:55pm 816
4:00pm 794
4:05pm 814
4:10pm 797
4:15pm 766
4:20pm 820
4:25pm 764
4:30pm 808
4:35pm 800
4:40pm 771
4:45pm 730
4:50pm 769
4:55pm 746
5:00pm 768
5:05pm 722
5:10pm 650
5:15pm 693
5:20pm 698
5:25pm 707
5:30pm 698
5:35pm 700
5:40pm 696
5:45pm 698
5:50pm 632
6:00pm 630
6:10pm 631
6:15pm 632
6:20pm 615
6:25pm 603
6:30pm 628
6:35pm 639
6:40pm 637
6:45pm 622
6:50pm 614
6:55pm 559
7:00pm 561
7:05pm 586
7:10pm 513
7:15pm 542
7:20pm 561
7:25pm 605
7:30pm 494
7:35pm 517
7:40pm 587
7:45pm 531
7:50pm 520
7:55pm 483
8:00pm 482
8:05pm 510
8:10pm 510
8:15pm 541
8:20pm 483
8:25pm 495
8:30pm 493
8:35pm 494
8:40pm 457
8:45pm 471
8:50pm 414
8:55pm 404
9:00pm 403
9:05pm 355
9:10pm 363
9:15pm 341
9:20pm 315
9:30pm 332
9:35pm 320
9:40pm 295
9:45pm 296
9:50pm 270
9:55pm 259
10:00pm 284
10:05pm 273
10:10pm 278
10:15pm 270
10:20pm 293
10:25pm 250
10:30pm 269
10:35pm 247
10:40pm 233
10:45pm 230
10:50pm 207
10:55pm 189
11:00pm 170
11:05pm 215
11:10pm 177
11:15pm 166
11:20pm 155
11:25pm 166
11:30pm 117
11:35pm 113
11:40pm 107
11:45pm 106
11:50pm 106
11:55pm 93
12:00am 95
12:05am 86
12:10am 76
12:15am 69
12:33am 46
12:33am 47
12:33am 54
12:35am 46
12:40am 60
12:45am 45
12:50am 55
12:55am 51
1:00am 30
1:05am 54
1:10am 42
1:15am 40
1:20am 46
1:25am 36
1:30am 30
1:35am 29
1:40am 30
1:45am 27
1:50am 35
1:57am 26
2:00am 21
2:05am 27
2:10am 26
2:15am 20
2:20am 17
2:25am 23
2:30am 20
2:35am 21
2:40am 22
2:45am 23
2:50am 23
2:55am 23
3:00am 19
3:07am 19
3:10am 20
3:15am 15
3:20am 12
3:25am 18
3:30am 16
3:35am 16
3:40am 17
3:45am 27
3:50am 19
3:55am 14
4:00am 18
4:05am 27
4:10am 17
4:15am 35
4:20am 27
4:25am 22
4:30am 24
4:35am 40
4:40am 31
4:45am 45
4:50am 40
4:55am 36

Renewals breakdown

Vehicle tax renewals per month broken into digital, Post Office and DVLA centre applications

Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre Click to sort
April 2016 3,447,435 967,083 17,991
May 2016 2,899,549 746,629 12,171
June 2016 3,497,161 916,044 30,159
July 2016 2,653,175 703,305 17,397
August 2016 3,634,582 889,259 9,272
September 2016 3,132,828 822,357 9,803
October 2016 3,188,423 739,602 14,688
November 2016 2,704,521 641,294 11,261
December 2016 2,484,025 533,593 10,234
January 2017 3,117,505 661,303 14,049
February 2017 3,479,897 691,892 16,354
March 2017 3,995,982 897,702 14,443

Digital take-up

Proportion of renewals made using the digital service

March 201781.4%
Date Click to sort Completion percentage Click to sort
1 to 30 November 2013
1 to 31 December 2013 53.3%
1 to 31 January 2014 58.5%
1 to 28 February 2014 60.4%
1 to 31 March 2014 54%
1 to 30 April 2014 58.4%
1 to 31 May 2014 56.8%
1 to 30 June 2014 56.5%
1 to 31 July 2014 55.2%
1 to 31 August 2014 57.7%
1 to 30 September 2014 61%
1 to 31 October 2014 65.8%
1 to 30 November 2014 68.3%
1 to 31 December 2014 71%
1 to 31 January 2015 71.7%
1 to 28 February 2015 73.5%
1 to 31 March 2015 73.8%
1 to 30 April 2015 72.8%
1 to 31 May 2015 72.8%
1 to 30 June 2015 73.9%
1 to 31 July 2015 72.7%
1 to 31 August 2015 74.4%
1 to 30 September 2015 75.5%
1 to 31 October 2015 76.5%
1 to 30 November 2015 78%
1 to 31 December 2015 78.9%
1 to 31 January 2016 79%
1 to 29 February 2016 80%
1 to 31 March 2016 80%
1 to 30 April 2016 77.8%
1 to 31 May 2016 79.3%
1 to 30 June 2016 78.7%
1 to 31 July 2016 78.6%
1 to 31 August 2016 80.2%
1 to 30 September 2016 79%
1 to 31 October 2016 80.9%
1 to 30 November 2016 80.6%
1 to 31 December 2016 82%
1 to 31 January 2017 82.2%
1 to 28 February 2017 83.1%
1 to 31 March 2017 81.4%
1 to 30 April 2017

Direct debit take-up

Direct debit mandates as a percentage of total licence renewals

Direct debit by channel

Total direct debit mandates by channel

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

17 to 23 Apr 201790.9%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
25 April 2016 90.8% 3,771 3,009 7,293 43,307 166,291
2 May 2016 92.4% 1,910 1,258 3,867 25,366 114,989
9 May 2016 93.2% 1,205 653 2,579 19,470 91,818
16 May 2016 92.9% 1,240 747 2,532 18,252 84,357
23 May 2016 92.9% 1,326 786 2,902 22,173 98,418
30 May 2016 92.2% 1,908 1,097 4,165 28,704 117,440
6 June 2016 93.7% 1,239 666 2,680 20,562 106,339
13 June 2016 93.3% 1,063 536 2,058 15,383 75,867
20 June 2016 93% 1,203 696 2,641 20,380 90,987
27 June 2016 92.8% 2,179 1,094 4,682 35,655 153,567
4 July 2016 93.7% 1,091 531 2,386 18,047 92,547
11 July 2016 93.5% 801 429 1,688 13,530 65,542
18 July 2016 92.8% 1,051 594 2,157 16,452 73,254
25 July 2016 92.9% 1,709 914 3,829 30,354 131,726
1 August 2016 93.2% 1,292 717 2,710 20,544 97,999
8 August 2016 93.9% 1,193 638 2,584 22,040 113,545
15 August 2016 93.5% 1,220 650 2,468 19,305 95,039
22 August 2016 93.8% 1,388 603 2,754 22,502 115,892
29 August 2016 92.8% 2,227 1,101 4,714 35,411 155,894
5 September 2016 94% 1,150 615 2,504 20,081 106,303
12 September 2016 93.4% 950 542 1,978 15,742 76,677
19 September 2016 92.7% 1,269 935 2,822 20,956 91,774
26 September 2016 92.4% 2,142 1,420 4,801 34,472 144,373
3 October 2016 93.4% 1,094 715 2,380 17,650 87,317
10 October 2016 93.4% 883 419 1,718 13,987 67,445
17 October 2016 93.1% 1,059 594 2,024 15,929 74,334
24 October 2016 93.1% 1,372 684 2,948 24,120 107,432
31 October 2016 92.9% 1,565 742 3,126 23,315 105,043
7 November 2016 93.9% 918 496 1,880 15,518 80,973
14 November 2016 93.2% 898 395 1,712 12,941 61,499
21 November 2016 93.2% 928 427 1,839 14,925 69,188
28 November 2016 92.9% 1,599 685 3,223 24,000 108,208
5 December 2016 94.1% 1,155 518 2,180 17,920 99,287
12 December 2016 93.5% 789 360 1,440 11,462 57,646
19 December 2016 93.1% 946 422 1,692 12,666 60,632
26 December 2016 93.2% 1,281 610 2,930 22,419 101,356
2 January 2017 93.8% 1,244 481 2,360 18,944 98,530
9 January 2017 93.7% 838 380 1,624 13,253 67,481
16 January 2017 93.3% 925 416 1,688 13,740 65,563
23 January 2017 93.2% 1,175 547 2,387 19,158 88,439
30 January 2017 92.5% 1,603 829 3,387 23,654 101,209
6 February 2017 94.5% 1,435 672 2,900 24,775 144,868
13 February 2017 93.8% 1,125 632 2,444 19,815 101,985
20 February 2017 93.4% 1,569 901 3,393 29,223 136,443
27 February 2017 92.6% 1,804 977 4,069 29,682 125,531
6 March 2017 75% 0 1 0 2 2
13 March 2017 92.9% 403 236 869 6,129 28,435
20 March 2017 93.4% 1,228 524 2,277 18,982 90,316
27 March 2017 92.3% 2,927 1,581 5,402 39,276 167,914
3 April 2017 92% 1,708 1,218 2,824 17,589 82,193
10 April 2017 91.6% 1,745 1,468 2,817 18,112 80,353
17 April 2017 90.9% 1,665 1,645 3,065 19,248 76,190

Service availability

30 days

Page load time

29 Apr 20170s

Uptime

29 Apr 20170%

Date Click to sort Page load time Click to sort Uptime Click to sort
31 March 2017 0ms 0%
1 April 2017 0ms 0%
2 April 2017 0ms 0%
3 April 2017 0ms 0%
4 April 2017 0ms 0%
5 April 2017 0ms 0%
6 April 2017 0ms 0%
7 April 2017 0ms 0%
8 April 2017 0ms 0%
9 April 2017 0ms 0%
10 April 2017 0ms 0%
11 April 2017 0ms 0%
12 April 2017 0ms 0%
13 April 2017 0ms 0%
14 April 2017 0ms 0%
15 April 2017 0ms 0%
16 April 2017 0ms 0%
17 April 2017 0ms 0%
18 April 2017 0ms 0%
19 April 2017 0ms 0%
20 April 2017 0ms 0%
21 April 2017 0ms 0%
22 April 2017 0ms 0%
23 April 2017 0ms 0%
24 April 2017 0ms 0%
25 April 2017 0ms 0%
26 April 2017 0ms 0%
27 April 2017 0ms 0%
28 April 2017 0ms 0%
29 April 2017 0ms 0%

24 hours

Page load time

4:00am, 30 Apr 20170s

Uptime

4:00am, 30 Apr 20170%

Time Click to sort Page load time Click to sort Uptime Click to sort
5:00am 0ms 0%
6:00am 0ms 0%
7:00am 0ms 0%
8:00am 0ms 0%
9:00am 0ms 0%
10:00am 0ms 0%
11:00am 0ms 0%
12:00pm 0ms 0%
1:00pm 0ms 0%
2:00pm 0ms 0%
3:00pm 0ms 0%
4:00pm 0ms 0%
5:00pm 0ms 0%
6:00pm 0ms 0%
7:00pm 0ms 0%
8:00pm 0ms 0%
9:00pm 0ms 0%
10:00pm 0ms 0%
11:00pm 0ms 0%
12:00am 0ms 0%
1:00am 0ms 0%
2:00am 0ms 0%
3:00am 0ms 0%
4:00am 0ms 0%

Data for tax disc renewals, to prove payment of Vehicle Excise Duty (VED), also known as vehicle tax, car tax and road tax.

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