Dashboard Vehicle tax renewals

This dashboard shows information about how the Vehicle tax renewals service is currently performing.

Transactions per year

47.1m

Oct 2016 to Sep 2017

−0.20% July 2016 to June 2017

Total cost

£51.8m

Oct 2016 to Sep 2017

−3.70% July 2016 to June 2017

Cost per transaction

£1.10

Oct 2016 to Sep 2017

−3.51% July 2016 to June 2017

Completion rate (vehicle tax)

Users who complete a transaction as a percentage of those who start

3 to 9 Dec 201863.2%
Date Click to sort Completion rate Click to sort
29 October to 4 November 2018 61.3%
5 to 11 November 2018 61.8%
12 to 18 November 2018 55.8%
19 to 25 November 2018 58.9%
26 November to 2 December 2018 63%
3 to 9 December 2018 63.2%
Date Click to sort Completion rate Click to sort
11 to 17 December 2017 60.3%
18 to 24 December 2017 62.2%
25 to 31 December 2017 68.1%
1 to 7 January 2018 62.6%
8 to 14 January 2018 59.6%
15 to 21 January 2018 58.8%
22 to 28 January 2018 61.4%
29 January to 4 February 2018 61.2%
5 to 11 February 2018 67.2%
12 to 18 February 2018 61.9%
19 to 25 February 2018 65%
26 February to 4 March 2018 65.9%
5 to 11 March 2018 62.5%
12 to 18 March 2018 59.6%
19 to 25 March 2018 61.6%
26 March to 1 April 2018 65.4%
2 to 8 April 2018 60.3%
9 to 15 April 2018 59.4%
16 to 22 April 2018 58.4%
23 to 29 April 2018 63.3%
30 April to 6 May 2018 60%
7 to 13 May 2018 62.1%
14 to 20 May 2018 58.7%
21 to 27 May 2018 61.2%
28 May to 3 June 2018 62.4%
4 to 10 June 2018 61.5%
11 to 17 June 2018 59.1%
18 to 24 June 2018 60.2%
25 June to 1 July 2018 65.3%
2 to 8 July 2018 60.4%
9 to 15 July 2018 59.1%
16 to 22 July 2018 59.2%
23 to 29 July 2018 62.8%
30 July to 5 August 2018 60%
6 to 12 August 2018 65.3%
13 to 19 August 2018 60.4%
20 to 26 August 2018 62.2%
27 August to 2 September 2018 65.4%
3 to 9 September 2018 61.3%
10 to 16 September 2018 58.5%
17 to 23 September 2018 60.5%
24 to 30 September 2018 65.6%
1 to 7 October 2018 60.2%
8 to 14 October 2018 59.4%
15 to 21 October 2018 58.5%
22 to 28 October 2018 61.1%
29 October to 4 November 2018 61.3%
5 to 11 November 2018 61.8%
12 to 18 November 2018 55.8%
19 to 25 November 2018 58.9%
26 November to 2 December 2018 63%
3 to 9 December 2018 63.2%

Renewals breakdown

Vehicle tax renewals per month broken into digital, Post Office and DVLA centre, Swansea applications

Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre, Swansea Click to sort
June 2018 3,206,193 607,421 10,239
July 2018 3,317,455 610,070 10,215
August 2018 3,606,937 665,474 15,200
September 2018 3,119,387 586,378 11,459
October 2018 3,499,969 644,928 26,086
November 2018 2,755,974 501,875 18,715
Date Click to sort Digital and automated phone Click to sort Post Office Click to sort DVLA centre, Swansea Click to sort
December 2017 2,535,817 466,553 5,059
January 2018 3,163,205 567,024 12,597
February 2018 3,830,105 699,820 14,140
March 2018 3,429,179 641,045 12,539
April 2018 3,307,731 605,732 10,440
May 2018 3,792,026 728,616 15,219
June 2018 3,206,193 607,421 10,239
July 2018 3,317,455 610,070 10,215
August 2018 3,606,937 665,474 15,200
September 2018 3,119,387 586,378 11,459
October 2018 3,499,969 644,928 26,086
November 2018 2,755,974 501,875 18,715

Digital take-up

Proportion of renewals made using the digital service

November 201884.1%
Date Click to sort Completion percentage Click to sort
1 to 31 July 2018 84.2%
1 to 31 August 2018 84.1%
1 to 30 September 2018 83.9%
1 to 31 October 2018 83.9%
1 to 30 November 2018 84.1%
1 to 31 December 2018
Date Click to sort Completion percentage Click to sort
1 to 30 November 2013
1 to 31 December 2013 53.1%
1 to 31 January 2014 58.4%
1 to 28 February 2014 60.2%
1 to 31 March 2014 53.9%
1 to 30 April 2014 58.2%
1 to 31 May 2014 56.7%
1 to 30 June 2014 56.4%
1 to 31 July 2014 55.1%
1 to 31 August 2014 57.5%
1 to 30 September 2014 60.8%
1 to 31 October 2014 66.4%
1 to 30 November 2014 68.5%
1 to 31 December 2014 71%
1 to 31 January 2015 71.7%
1 to 28 February 2015 73.5%
1 to 31 March 2015 73.8%
1 to 30 April 2015 73.4%
1 to 31 May 2015 72.8%
1 to 30 June 2015 73.9%
1 to 31 July 2015 73.4%
1 to 31 August 2015 74.4%
1 to 30 September 2015 75.5%
1 to 31 October 2015 76.5%
1 to 30 November 2015 78%
1 to 31 December 2015 78.9%
1 to 31 January 2016 79%
1 to 29 February 2016 80%
1 to 31 March 2016 80%
1 to 30 April 2016 77.8%
1 to 31 May 2016 79.3%
1 to 30 June 2016 78.7%
1 to 31 July 2016 78.8%
1 to 31 August 2016 80.2%
1 to 30 September 2016 79%
1 to 31 October 2016 80.9%
1 to 30 November 2016 80.6%
1 to 31 December 2016 82%
1 to 31 January 2017 82.2%
1 to 28 February 2017 83.1%
1 to 31 March 2017 81.4%
1 to 30 April 2017 81.9%
1 to 31 May 2017 82.2%
1 to 30 June 2017 81.8%
1 to 31 July 2017 82.1%
1 to 31 August 2017 82.3%
1 to 30 September 2017 81.8%
1 to 31 October 2017 82.8%
1 to 30 November 2017 82.6%
1 to 31 December 2017 84.3%
1 to 31 January 2018 84.5%
1 to 28 February 2018 84.3%
1 to 31 March 2018 84%
1 to 30 April 2018 84.3%
1 to 31 May 2018 83.6%
1 to 30 June 2018 83.8%
1 to 31 July 2018 84.2%
1 to 31 August 2018 84.1%
1 to 30 September 2018 83.9%
1 to 31 October 2018 83.9%
1 to 30 November 2018 84.1%
1 to 31 December 2018

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

3 to 9 Dec 201894.2%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
29 October 2018 92.5% 1,693 781 3,090 22,787 98,921
5 November 2018 94.3% 1,003 482 1,845 15,165 87,295
12 November 2018 93.4% 703 290 1,269 9,777 48,139
19 November 2018 92.9% 858 440 1,576 11,548 53,930
26 November 2018 92.8% 1,513 699 2,770 20,375 93,283
3 December 2018 94.2% 1,158 507 1,977 16,067 93,729
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
11 December 2017 93.7% 745 343 1,385 11,007 57,401
18 December 2017 93.1% 933 438 1,671 12,164 59,673
25 December 2017 93.2% 1,046 539 2,393 17,807 82,874
1 January 2018 93.5% 1,419 693 2,658 19,470 100,491
8 January 2018 93.8% 961 493 1,723 13,406 72,295
15 January 2018 93% 935 496 1,820 13,632 63,399
22 January 2018 93% 1,025 567 2,154 16,156 74,063
29 January 2018 92.5% 1,767 845 3,483 24,366 105,535
5 February 2018 94.4% 1,660 919 3,212 26,368 157,479
12 February 2018 93.7% 1,119 538 2,169 17,327 89,242
19 February 2018 93.2% 1,559 818 2,786 22,070 105,398
26 February 2018 92.7% 2,093 1,162 4,368 31,512 139,172
5 March 2018 93.9% 1,472 811 2,770 20,750 115,805
12 March 2018 93.6% 960 524 1,851 14,627 74,715
19 March 2018 93% 1,254 685 2,380 17,456 82,209
26 March 2018 92.5% 2,432 1,227 4,296 30,864 137,136
2 April 2018 91.6% 2,351 1,658 3,537 21,670 99,250
9 April 2018 92% 1,524 1,156 2,438 16,168 74,388
16 April 2018 91.5% 1,279 1,066 2,380 14,949 62,865
23 April 2018 90.5% 2,363 1,959 3,868 24,163 91,408
30 April 2018 90.8% 2,498 1,787 3,989 23,562 95,867
7 May 2018 93.8% 1,185 695 2,190 17,055 93,318
14 May 2018 93.1% 965 564 1,851 14,126 67,721
21 May 2018 93.4% 965 585 2,016 16,964 80,007
28 May 2018 92.4% 1,804 1,059 3,994 27,937 118,133
4 June 2018 93.9% 1,238 639 2,310 18,667 101,719
11 June 2018 93.6% 840 458 1,665 13,750 68,934
18 June 2018 93.1% 969 555 1,819 15,234 70,312
25 June 2018 92.8% 1,846 1,062 4,046 29,365 130,616
2 July 2018 93.6% 1,213 579 2,354 17,138 89,637
9 July 2018 93.7% 815 452 1,554 12,744 65,545
16 July 2018 93.1% 896 528 1,753 13,810 64,504
23 July 2018 93.1% 1,085 556 2,166 17,693 79,750
30 July 2018 92.4% 1,419 739 2,822 20,434 85,743
6 August 2018 94.3% 1,292 758 2,795 22,011 126,213
13 August 2018 93.6% 861 476 1,739 14,349 71,382
20 August 2018 93% 1,236 755 2,442 19,673 90,101
27 August 2018 92.7% 2,123 1,129 4,218 31,322 138,984
3 September 2018 93.8% 1,248 662 2,336 18,254 98,485
10 September 2018 93.4% 896 468 1,667 13,494 66,703
17 September 2018 92.9% 998 668 2,110 15,006 70,448
24 September 2018 92.8% 1,781 977 3,629 27,587 122,674
1 October 2018 93.2% 1,449 708 2,637 19,010 94,371
8 October 2018 93.7% 949 445 1,643 13,477 70,801
15 October 2018 93% 840 480 1,694 12,171 57,442
22 October 2018 93% 985 538 1,993 15,316 70,567
29 October 2018 92.5% 1,693 781 3,090 22,787 98,921
5 November 2018 94.3% 1,003 482 1,845 15,165 87,295
12 November 2018 93.4% 703 290 1,269 9,777 48,139
19 November 2018 92.9% 858 440 1,576 11,548 53,930
26 November 2018 92.8% 1,513 699 2,770 20,375 93,283
3 December 2018 94.2% 1,158 507 1,977 16,067 93,729

Data for tax disc renewals, to prove payment of Vehicle Excise Duty (VED), also known as vehicle tax, car tax and road tax.

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