Service performance Book practical driving test

Agency/body:
Driving Standards Agency
Service type:
Booking events and resources
Customer type:
Citizen
Cost model:
Cost recovery
External link:
link

Description of service

Service aimed at learner drivers to allow the booking and fee payment for a practical driving test.

Key performance indicators

Transactions per year

1.85m

Oct 2012 to Sept 2013

-0.49%

July 2012 to June 2013

Digital take-up

89.8%

Oct 2012 to Sept 2013

+5.11%

July 2012 to June 2013

Total cost

£1.78m

Oct 2012 to Sept 2013

-6.35%

July 2012 to June 2013

Cost per transaction

£0.96

Oct 2012 to Sept 2013

-5.88%

July 2012 to June 2013