Dashboard Requests to Land Registry for official copies of records

This dashboard shows information about how the Requests to Land Registry for official copies of records service is currently performing.

Transactions per year

10.3m

Jan to Dec 2016

+1.08% Oct 2015 to Sep 2016

Total cost

£32.5m

Jan to Dec 2016

+1.08% Oct 2015 to Sep 2016

Cost per transaction

£3.16

Jan to Dec 2016

0% Oct 2015 to Sep 2016

Official copy digital take-up

Official copies are supplied as pdf documents if requested using digital services. Members of the public are unable to request official copies digitally.

Date Click to sort Digital Click to sort Paper Click to sort
1 to 28 February 2017 89,793,300% 661,200%
1 to 31 March 2017 105,769,600% 863,800%
1 to 30 April 2017 80,552,400% 589,900%
1 to 31 May 2017 96,110,600% 684,600%
1 to 30 June 2017 97,827,000% 706,200%
1 to 31 July 2017 92,579,100% 672,000%
Date Click to sort Digital Click to sort Paper Click to sort
1 to 31 August 2016 84,549,300% 731,900%
1 to 30 September 2016 89,150,100% 764,200%
1 to 31 October 2016 86,870,400% 663,500%
1 to 30 November 2016 92,976,400% 706,300%
1 to 31 December 2016 64,541,700% 564,300%
1 to 31 January 2017 88,371,600% 685,600%
1 to 28 February 2017 89,793,300% 661,200%
1 to 31 March 2017 105,769,600% 863,800%
1 to 30 April 2017 80,552,400% 589,900%
1 to 31 May 2017 96,110,600% 684,600%
1 to 30 June 2017 97,827,000% 706,200%
1 to 31 July 2017 92,579,100% 672,000%

User satisfaction

User satisfaction relates to Land Registry business e-services. Overall satisfaction score includes all ratings weighted from 100% for 'extremely satisfied' to 0% for 'poor'

Jan to Mar 201781.4%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 April 2016 79.8% 3 8 42 98 119
1 July 2016 79.5% 5 6 41 119 121
1 October 2016 82.7% 2 7 30 105 137
1 January 2017 81.4% 2 10 44 91 145
1 April 2017
1 July 2017
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 April 2013 79.8% 7 7 54 149 161
1 July 2013 78.8% 6 8 65 151 158
1 October 2013 80.7% 3 5 62 150 170
1 January 2014 78.6% 3 10 63 160 148
1 April 2014 79.4% 2 14 53 167 156
1 July 2014 77.7% 5 13 63 159 146
1 October 2014 76.2% 8 19 64 143 144
1 January 2015 82.8% 2 11 28 95 143
1 April 2015 80.5% 2 5 46 112 126
1 July 2015 81.2% 3 12 35 99 139
1 October 2015 81.6% 3 12 33 101 143
1 January 2016 82.7% 3 11 36 84 157
1 April 2016 79.8% 3 8 42 98 119
1 July 2016 79.5% 5 6 41 119 121
1 October 2016 82.7% 2 7 30 105 137
1 January 2017 81.4% 2 10 44 91 145
1 April 2017
1 July 2017

Service availability

30 days

Page load time

12 Dec 20170.42s

Date Click to sort Page load time Click to sort Uptime Click to sort
7 December 2017 456ms 100%
8 December 2017 447ms 100%
9 December 2017 443ms 100%
10 December 2017 443ms 100%
11 December 2017 493ms 100%
12 December 2017 422ms 100%

Uptime

12 Dec 2017100%

Date Click to sort Page load time Click to sort Uptime Click to sort
7 December 2017 456ms 100%
8 December 2017 447ms 100%
9 December 2017 443ms 100%
10 December 2017 443ms 100%
11 December 2017 493ms 100%
12 December 2017 422ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
13 November 2017 585ms 100%
14 November 2017 573ms 100%
15 November 2017 561ms 100%
16 November 2017 577ms 100%
17 November 2017 592ms 100%
18 November 2017 634ms 100%
19 November 2017 629ms 100%
20 November 2017 725ms 100%
21 November 2017 516ms 100%
22 November 2017 524ms 100%
23 November 2017 544ms 100%
24 November 2017 538ms 100%
25 November 2017 543ms 100%
26 November 2017 536ms 100%
27 November 2017 541ms 100%
28 November 2017 551ms 100%
29 November 2017 499ms 100%
30 November 2017 474ms 100%
1 December 2017 529ms 100%
2 December 2017 538ms 100%
3 December 2017 523ms 100%
4 December 2017 579ms 100%
5 December 2017 537ms 100%
6 December 2017 549ms 100%
7 December 2017 456ms 100%
8 December 2017 447ms 100%
9 December 2017 443ms 100%
10 December 2017 443ms 100%
11 December 2017 493ms 100%
12 December 2017 422ms 100%

24 hours

Page load time

5:00pm, 13 Dec 20170.46s

Time Click to sort Page load time Click to sort Uptime Click to sort
12:00pm 452ms 100%
1:00pm 493ms 100%
2:00pm 446ms 100%
3:00pm 455ms 100%
4:00pm 453ms 100%
5:00pm 455ms 100%

Uptime

5:00pm, 13 Dec 2017100%

Time Click to sort Page load time Click to sort Uptime Click to sort
12:00pm 452ms 100%
1:00pm 493ms 100%
2:00pm 446ms 100%
3:00pm 455ms 100%
4:00pm 453ms 100%
5:00pm 455ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
6:00pm 424ms 100%
7:00pm 451ms 100%
8:00pm 413ms 100%
9:00pm 430ms 100%
10:00pm 394ms 100%
11:00pm 418ms 100%
12:00am 473ms 100%
1:00am 500ms 100%
2:00am 443ms 100%
3:00am 471ms 100%
4:00am 444ms 100%
5:00am 441ms 100%
6:00am 429ms 100%
7:00am 453ms 100%
8:00am 401ms 100%
9:00am 425ms 100%
10:00am 436ms 100%
11:00am 531ms 100%
12:00pm 452ms 100%
1:00pm 493ms 100%
2:00pm 446ms 100%
3:00pm 455ms 100%
4:00pm 453ms 100%
5:00pm 455ms 100%

Data for requests for official copies of a register entry or title plan.

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