Dashboard Requests to Land Registry for official copies of records

This dashboard shows information about how the Requests to Land Registry for official copies of records service is currently performing.

Transactions per year

10.1m

July 2015 to June 2016

+2.43% Apr 2015 to Mar 2016

Total cost

£31.9m

July 2015 to June 2016

+2.43% Apr 2015 to Mar 2016

Cost per transaction

£3.16

July 2015 to June 2016

0% Apr 2015 to Mar 2016

Official copy digital take-up

Official copies are supplied as pdf documents if requested using digital services. Members of the public are unable to request official copies digitally.

Date Click to sort Digital Click to sort Paper Click to sort
1 to 29 February 2016 92,063,200% 846,800%
1 to 31 March 2016 88,260,300% 731,600%
1 to 30 April 2016 88,759,600% 762,200%
1 to 31 May 2016 85,193,100% 724,500%
1 to 30 June 2016 88,075,000% 754,800%
1 to 31 July 2016 81,365,100% 642,900%
1 to 31 August 2016 84,549,300% 731,900%
1 to 30 September 2016 89,150,100% 764,200%
1 to 31 October 2016 86,870,400% 663,500%
1 to 30 November 2016 92,976,400% 706,300%
1 to 31 December 2016 64,541,700% 564,300%
1 to 31 January 2017 88,371,600% 685,600%

User satisfaction

User satisfaction relates to Land Registry business e-services. Overall satisfaction score includes all ratings weighted from 100% for 'extremely satisfied' to 0% for 'poor'

Jan to Mar 201682.7%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 April 2013 79.8% 7 7 54 149 161
1 July 2013 78.8% 6 8 65 151 158
1 October 2013 80.7% 3 5 62 150 170
1 January 2014 78.6% 3 10 63 160 148
1 April 2014 79.4% 2 14 53 167 156
1 July 2014 77.7% 5 13 63 159 146
1 October 2014 76.2% 8 19 64 143 144
1 January 2015 82.8% 2 11 28 95 143
1 April 2015 80.5% 2 5 46 112 126
1 July 2015 81.2% 3 12 35 99 139
1 October 2015 81.6% 3 12 33 101 143
1 January 2016 82.7% 3 11 36 84 157
1 April 2016
1 July 2016
1 October 2016
1 January 2017

Service availability

30 days

Page load time

24 June 20170.63s

Uptime

24 June 2017100%

Date Click to sort Page load time Click to sort Uptime Click to sort
26 May 2017 436ms 100%
27 May 2017 463ms 100%
28 May 2017 501ms 100%
29 May 2017 508ms 100%
30 May 2017 525ms 100%
31 May 2017 548ms 100%
1 June 2017 585ms 100%
2 June 2017 587ms 100%
3 June 2017 576ms 100%
4 June 2017 571ms 100%
5 June 2017 576ms 100%
6 June 2017 584ms 100%
7 June 2017 534ms 100%
8 June 2017 513ms 100%
9 June 2017 517ms 100%
10 June 2017 515ms 100%
11 June 2017 575ms 100%
12 June 2017 525ms 100%
13 June 2017 509ms 100%
14 June 2017 500ms 100%
15 June 2017 504ms 100%
16 June 2017 485ms 100%
17 June 2017 488ms 100%
18 June 2017 502ms 91.3%
19 June 2017 550ms 100%
20 June 2017 519ms 100%
21 June 2017 488ms 100%
22 June 2017 531ms 100%
23 June 2017 557ms 100%
24 June 2017 627ms 100%

24 hours

Page load time

5:00am, 25 June 20170.59s

Uptime

5:00am, 25 June 2017100%

Time Click to sort Page load time Click to sort Uptime Click to sort
6:00am 653ms 100%
7:00am 660ms 100%
8:00am 777ms 100%
9:00am 567ms 100%
10:00am 584ms 100%
11:00am 663ms 100%
12:00pm 565ms 100%
1:00pm 621ms 100%
2:00pm 572ms 100%
3:00pm 633ms 100%
4:00pm 591ms 100%
5:00pm 712ms 100%
6:00pm 639ms 100%
7:00pm 628ms 100%
8:00pm 583ms 100%
9:00pm 589ms 100%
10:00pm 600ms 100%
11:00pm 818ms 100%
12:00am 625ms 100%
1:00am 708ms 100%
2:00am 642ms 100%
3:00am 657ms 100%
4:00am 674ms 100%
5:00am 587ms 100%

Data for requests for official copies of a register entry or title plan.

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