Dashboard Requests to Land Registry for official copies of records

This dashboard shows information about how the Requests to Land Registry for official copies of records service is currently performing.

Transactions per year

10.7m

July 2016 to June 2017

+1.16% Apr 2016 to Mar 2017

Total cost

£25.3m

July 2016 to June 2017

+1.16% Apr 2016 to Mar 2017

Cost per transaction

£2.37

July 2016 to June 2017

0% Apr 2016 to Mar 2017

Official copy digital take-up

Official copies are supplied as pdf documents if requested using digital services. Members of the public are unable to request official copies digitally.

Date Click to sort Digital Click to sort Paper Click to sort
1 to 28 February 2017 89,793,300% 661,200%
1 to 31 March 2017 105,769,600% 863,800%
1 to 30 April 2017 80,552,400% 589,900%
1 to 31 May 2017 96,110,600% 684,600%
1 to 30 June 2017 97,827,000% 706,200%
1 to 31 July 2017 92,579,100% 672,000%
Date Click to sort Digital Click to sort Paper Click to sort
1 to 31 August 2016 84,549,300% 731,900%
1 to 30 September 2016 89,150,100% 764,200%
1 to 31 October 2016 86,870,400% 663,500%
1 to 30 November 2016 92,976,400% 706,300%
1 to 31 December 2016 64,541,700% 564,300%
1 to 31 January 2017 88,371,600% 685,600%
1 to 28 February 2017 89,793,300% 661,200%
1 to 31 March 2017 105,769,600% 863,800%
1 to 30 April 2017 80,552,400% 589,900%
1 to 31 May 2017 96,110,600% 684,600%
1 to 30 June 2017 97,827,000% 706,200%
1 to 31 July 2017 92,579,100% 672,000%

User satisfaction

User satisfaction relates to Land Registry business e-services. Overall satisfaction score includes all ratings weighted from 100% for 'extremely satisfied' to 0% for 'poor'

Jan to Mar 201781.4%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 October 2016 82.7% 2 7 30 105 137
1 January 2017 81.4% 2 10 44 91 145
1 April 2017
1 July 2017
1 October 2017
1 January 2018
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 April 2013 79.8% 7 7 54 149 161
1 July 2013 78.8% 6 8 65 151 158
1 October 2013 80.7% 3 5 62 150 170
1 January 2014 78.6% 3 10 63 160 148
1 April 2014 79.4% 2 14 53 167 156
1 July 2014 77.7% 5 13 63 159 146
1 October 2014 76.2% 8 19 64 143 144
1 January 2015 82.8% 2 11 28 95 143
1 April 2015 80.5% 2 5 46 112 126
1 July 2015 81.2% 3 12 35 99 139
1 October 2015 81.6% 3 12 33 101 143
1 January 2016 82.7% 3 11 36 84 157
1 April 2016 79.8% 3 8 42 98 119
1 July 2016 79.5% 5 6 41 119 121
1 October 2016 82.7% 2 7 30 105 137
1 January 2017 81.4% 2 10 44 91 145
1 April 2017
1 July 2017
1 October 2017
1 January 2018

Service availability

30 days

Page load time

26 May 20180.54s

Date Click to sort Page load time Click to sort Uptime Click to sort
21 May 2018 468ms 100%
22 May 2018 513ms 100%
23 May 2018 541ms 100%
24 May 2018 521ms 100%
25 May 2018 550ms 100%
26 May 2018 540ms 100%

Uptime

26 May 2018100%

Date Click to sort Page load time Click to sort Uptime Click to sort
21 May 2018 468ms 100%
22 May 2018 513ms 100%
23 May 2018 541ms 100%
24 May 2018 521ms 100%
25 May 2018 550ms 100%
26 May 2018 540ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
27 April 2018 608ms 100%
28 April 2018 611ms 100%
29 April 2018 590ms 100%
30 April 2018 576ms 100%
1 May 2018 622ms 100%
2 May 2018 515ms 100%
3 May 2018 502ms 100%
4 May 2018 535ms 100%
5 May 2018 518ms 100%
6 May 2018 505ms 100%
7 May 2018 511ms 100%
8 May 2018 534ms 100%
9 May 2018 521ms 100%
10 May 2018 522ms 100%
11 May 2018 529ms 100%
12 May 2018 540ms 100%
13 May 2018 589ms 100%
14 May 2018 601ms 100%
15 May 2018 619ms 100%
16 May 2018 628ms 100%
17 May 2018 673ms 100%
18 May 2018 636ms 100%
19 May 2018 532ms 100%
20 May 2018 474ms 100%
21 May 2018 468ms 100%
22 May 2018 513ms 100%
23 May 2018 541ms 100%
24 May 2018 521ms 100%
25 May 2018 550ms 100%
26 May 2018 540ms 100%

24 hours

Page load time

3:00pm, 27 May 20180.58s

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00am 608ms 100%
11:00am 507ms 100%
12:00pm 554ms 100%
1:00pm 551ms 100%
2:00pm 652ms 100%
3:00pm 576ms 100%

Uptime

3:00pm, 27 May 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00am 608ms 100%
11:00am 507ms 100%
12:00pm 554ms 100%
1:00pm 551ms 100%
2:00pm 652ms 100%
3:00pm 576ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
4:00pm 542ms 100%
5:00pm 512ms 100%
6:00pm 561ms 100%
7:00pm 556ms 100%
8:00pm 531ms 100%
9:00pm 575ms 100%
10:00pm 538ms 100%
11:00pm 558ms 100%
12:00am 569ms 100%
1:00am 490ms 100%
2:00am 563ms 100%
3:00am 533ms 100%
4:00am 565ms 100%
5:00am 570ms 100%
6:00am 512ms 100%
7:00am 575ms 100%
8:00am 534ms 100%
9:00am 569ms 100%
10:00am 608ms 100%
11:00am 507ms 100%
12:00pm 554ms 100%
1:00pm 551ms 100%
2:00pm 652ms 100%
3:00pm 576ms 100%

Data for requests for official copies of a register entry or title plan.

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