Dashboard Requests to Land Registry for official copies of records

This dashboard shows information about how the Requests to Land Registry for official copies of records service is currently performing.

Transactions per year

10.7m

July 2016 to June 2017

+1.16% Apr 2016 to Mar 2017

Total cost

£25.3m

July 2016 to June 2017

+1.16% Apr 2016 to Mar 2017

Cost per transaction

£2.37

July 2016 to June 2017

0% Apr 2016 to Mar 2017

Official copy digital take-up

Official copies are supplied as pdf documents if requested using digital services. Members of the public are unable to request official copies digitally.

Date Click to sort Digital Click to sort Paper Click to sort
1 to 28 February 2017 89,793,300% 661,200%
1 to 31 March 2017 105,769,600% 863,800%
1 to 30 April 2017 80,552,400% 589,900%
1 to 31 May 2017 96,110,600% 684,600%
1 to 30 June 2017 97,827,000% 706,200%
1 to 31 July 2017 92,579,100% 672,000%
Date Click to sort Digital Click to sort Paper Click to sort
1 to 31 August 2016 84,549,300% 731,900%
1 to 30 September 2016 89,150,100% 764,200%
1 to 31 October 2016 86,870,400% 663,500%
1 to 30 November 2016 92,976,400% 706,300%
1 to 31 December 2016 64,541,700% 564,300%
1 to 31 January 2017 88,371,600% 685,600%
1 to 28 February 2017 89,793,300% 661,200%
1 to 31 March 2017 105,769,600% 863,800%
1 to 30 April 2017 80,552,400% 589,900%
1 to 31 May 2017 96,110,600% 684,600%
1 to 30 June 2017 97,827,000% 706,200%
1 to 31 July 2017 92,579,100% 672,000%

User satisfaction

User satisfaction relates to Land Registry business e-services. Overall satisfaction score includes all ratings weighted from 100% for 'extremely satisfied' to 0% for 'poor'

Jan to Mar 201781.4%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 October 2016 82.7% 2 7 30 105 137
1 January 2017 81.4% 2 10 44 91 145
1 April 2017
1 July 2017
1 October 2017
1 January 2018
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
1 April 2013 79.8% 7 7 54 149 161
1 July 2013 78.8% 6 8 65 151 158
1 October 2013 80.7% 3 5 62 150 170
1 January 2014 78.6% 3 10 63 160 148
1 April 2014 79.4% 2 14 53 167 156
1 July 2014 77.7% 5 13 63 159 146
1 October 2014 76.2% 8 19 64 143 144
1 January 2015 82.8% 2 11 28 95 143
1 April 2015 80.5% 2 5 46 112 126
1 July 2015 81.2% 3 12 35 99 139
1 October 2015 81.6% 3 12 33 101 143
1 January 2016 82.7% 3 11 36 84 157
1 April 2016 79.8% 3 8 42 98 119
1 July 2016 79.5% 5 6 41 119 121
1 October 2016 82.7% 2 7 30 105 137
1 January 2017 81.4% 2 10 44 91 145
1 April 2017
1 July 2017
1 October 2017
1 January 2018

Service availability

30 days

Page load time

18 June 20180.53s

Date Click to sort Page load time Click to sort Uptime Click to sort
13 June 2018 632ms 100%
14 June 2018 564ms 100%
15 June 2018 526ms 100%
16 June 2018 518ms 100%
17 June 2018 517ms 99.3%
18 June 2018 526ms 100%

Uptime

18 June 2018100%

Date Click to sort Page load time Click to sort Uptime Click to sort
13 June 2018 632ms 100%
14 June 2018 564ms 100%
15 June 2018 526ms 100%
16 June 2018 518ms 100%
17 June 2018 517ms 99.3%
18 June 2018 526ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
20 May 2018 474ms 100%
21 May 2018 468ms 100%
22 May 2018 513ms 100%
23 May 2018 541ms 100%
24 May 2018 521ms 100%
25 May 2018 550ms 100%
26 May 2018 540ms 100%
27 May 2018 560ms 100%
28 May 2018 542ms 100%
29 May 2018 548ms 100%
30 May 2018 553ms 100%
31 May 2018 567ms 100%
1 June 2018 531ms 100%
2 June 2018 473ms 100%
3 June 2018 523ms 100%
4 June 2018 558ms 99.7%
5 June 2018 596ms 100%
6 June 2018 582ms 100%
7 June 2018 569ms 100%
8 June 2018 568ms 100%
9 June 2018 578ms 100%
10 June 2018 610ms 100%
11 June 2018 625ms 100%
12 June 2018 622ms 100%
13 June 2018 632ms 100%
14 June 2018 564ms 100%
15 June 2018 526ms 100%
16 June 2018 518ms 100%
17 June 2018 517ms 99.3%
18 June 2018 526ms 100%

24 hours

Page load time

3:00am, 19 June 20180.53s

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00pm 568ms 100%
11:00pm 552ms 100%
12:00am 505ms 100%
1:00am 468ms 100%
2:00am 570ms 100%
3:00am 531ms 100%

Uptime

3:00am, 19 June 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
10:00pm 568ms 100%
11:00pm 552ms 100%
12:00am 505ms 100%
1:00am 468ms 100%
2:00am 570ms 100%
3:00am 531ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
4:00am 500ms 100%
5:00am 478ms 100%
6:00am 538ms 100%
7:00am 529ms 100%
8:00am 537ms 100%
9:00am 497ms 100%
10:00am 472ms 100%
11:00am 564ms 100%
12:00pm 553ms 100%
1:00pm 544ms 100%
2:00pm 495ms 100%
3:00pm 508ms 100%
4:00pm 548ms 100%
5:00pm 551ms 100%
6:00pm 548ms 100%
7:00pm 505ms 100%
8:00pm 469ms 100%
9:00pm 551ms 100%
10:00pm 568ms 100%
11:00pm 552ms 100%
12:00am 505ms 100%
1:00am 468ms 100%
2:00am 570ms 100%
3:00am 531ms 100%

Data for requests for official copies of a register entry or title plan.

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