Dashboard Patent renewals (F12)

This dashboard shows information about how the Patent renewals (F12) service is currently performing.

Transactions per year

426k

Apr 2016 to Mar 2017

+0.93% Jan to Dec 2016

Cost per year

£1.26m

Apr 2016 to Mar 2017

Cost per transaction

£2.95

Apr 2016 to Mar 2017

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort	Online Click to sort	Bulk software Click to sort	Paper Click to sort
1 to 30 September 2017	3,431	31,650	746
1 to 31 October 2017	3,540	33,008	1,198
1 to 30 November 2017	3,313	30,786	868
1 to 31 December 2017	3,406	39,739	819
1 to 31 January 2018	3,689	28,555	929
1 to 28 February 2018	3,186	24,164	806

Date Click to sort	Online Click to sort	Bulk software Click to sort	Paper Click to sort
1 to 31 March 2017	3,665	38,584	1,174
1 to 30 April 2017	3,073	28,869	1,168
1 to 31 May 2017	3,383	26,049	1,109
1 to 30 June 2017	3,600	40,902	1,009
1 to 31 July 2017	3,441	31,330	1,027
1 to 31 August 2017	3,073	33,336	841
1 to 30 September 2017	3,431	31,650	746
1 to 31 October 2017	3,540	33,008	1,198
1 to 30 November 2017	3,313	30,786	868
1 to 31 December 2017	3,406	39,739	819
1 to 31 January 2018	3,689	28,555	929
1 to 28 February 2018	3,186	24,164	806

Digital take-up

What percentage of transactions were completed using the online service

February 201897.1%

Date Click to sort	Digital take-up Click to sort
1 to 31 October 2017	96.8%
1 to 30 November 2017	97.5%
1 to 31 December 2017	98.1%
1 to 31 January 2018	97.2%
1 to 28 February 2018	97.1%
1 to 31 March 2018	—

Date Click to sort	Digital take-up Click to sort
1 to 30 April 2017	96.5%
1 to 31 May 2017	96.4%
1 to 30 June 2017	97.8%
1 to 31 July 2017	97.1%
1 to 31 August 2017	97.7%
1 to 30 September 2017	97.9%
1 to 31 October 2017	96.8%
1 to 30 November 2017	97.5%
1 to 31 December 2017	98.1%
1 to 31 January 2018	97.2%
1 to 28 February 2018	97.1%
1 to 31 March 2018	—

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

9 to 15 Apr 201898.5%

Date Click to sort	User satisfaction Click to sort	Very dissatisfied Click to sort	Dissatisfied Click to sort	Neither satisfied or dissatisfied Click to sort	Satisfied Click to sort	Very satisfied Click to sort
26 February 2018	96.4%	1	0	0	11	93
12 March 2018	97.4%	0	0	0	6	51
19 March 2018	95.1%	1	0	1	2	37
26 March 2018	95.8%	1	0	0	5	48
2 April 2018	91.5%	1	1	0	14	46
9 April 2018	98.5%	0	0	0	3	46

Date Click to sort	User satisfaction Click to sort	Very dissatisfied Click to sort	Dissatisfied Click to sort	Neither satisfied or dissatisfied Click to sort	Satisfied Click to sort	Very satisfied Click to sort
28 April 2014	92.9%	0	0	0	2	5
5 May 2014	95%	0	0	1	2	17
12 May 2014	92%	0	0	1	6	18
19 May 2014	95.6%	0	0	0	7	33
26 May 2014	95.7%	0	0	0	8	38
2 June 2014	94.4%	0	1	0	8	40
9 June 2014	89.5%	0	2	0	2	15
16 June 2014	94.8%	0	1	0	2	21
23 June 2014	92%	0	0	0	17	36
30 June 2014	94.8%	0	0	0	9	34
7 July 2014	93.1%	1	0	0	7	32
14 July 2014	95.8%	0	0	0	8	40
21 July 2014	94.8%	0	0	0	11	42
28 July 2014	93.4%	0	0	1	12	40
4 August 2014	94.1%	0	1	0	9	41
11 August 2014	93.9%	0	0	0	11	34
18 August 2014	97.2%	0	0	0	6	47
25 August 2014	95.9%	1	0	0	7	59
1 September 2014	91.5%	2	0	0	14	49
8 September 2014	91.7%	0	0	2	11	32
15 September 2014	90%	3	0	2	6	44
22 September 2014	92.9%	1	0	1	15	57
29 September 2014	92.4%	1	0	1	22	68
6 October 2014	88.3%	3	2	0	13	48
13 October 2014	89.5%	1	2	1	11	40
20 October 2014	92.2%	0	1	1	21	60
27 October 2014	92.2%	2	0	1	17	66
3 November 2014	90.9%	1	0	1	18	46
10 November 2014	97.1%	0	0	0	6	46
17 November 2014	89.8%	0	0	5	15	41
24 November 2014	94%	1	0	2	17	85
1 December 2014	94.6%	0	0	2	13	63
8 December 2014	90.6%	3	1	1	7	52
15 December 2014	94.8%	0	0	3	8	56
22 December 2014	90%	0	0	4	12	34
29 December 2014	92.6%	1	0	3	5	42
5 January 2015	94.4%	0	0	1	12	49
12 January 2015	92.3%	0	2	1	15	57
19 January 2015	90.2%	2	0	3	12	49
26 January 2015	94.5%	0	0	4	10	68
2 February 2015	94%	0	1	0	9	40
9 February 2015	93.6%	0	0	4	9	53
16 February 2015	88.2%	5	0	1	11	53
23 February 2015	91.6%	3	0	1	18	73
2 March 2015	92%	2	0	1	14	58
9 March 2015	92.4%	1	0	1	12	45
16 March 2015	94%	0	0	2	10	46
23 March 2015	93.5%	0	1	3	14	70
30 March 2015	93.3%	1	0	3	8	55
6 April 2015	93.4%	0	0	0	15	42
13 April 2015	92.8%	0	0	2	17	54
20 April 2015	89.4%	3	0	6	12	64
27 April 2015	91.3%	5	0	2	12	84
4 May 2015	89.9%	0	2	1	25	54
11 May 2015	92.8%	1	0	0	13	45
18 May 2015	90.7%	1	1	4	16	61
25 May 2015	89.2%	2	2	5	16	68
1 June 2015	93.3%	0	0	2	16	57
8 June 2015	94.7%	0	1	1	7	48
15 June 2015	93.1%	1	1	0	10	50
22 June 2015	94.2%	1	1	0	14	74
29 June 2015	92.8%	2	2	2	15	94
6 July 2015	94.3%	2	0	0	6	53
13 July 2015	93.5%	1	1	1	12	66
20 July 2015	94.9%	0	1	1	13	73
27 July 2015	94.8%	0	1	4	8	78
3 August 2015	94.9%	1	0	0	8	50
10 August 2015	90.2%	2	0	0	16	43
17 August 2015	89.2%	2	0	2	10	37
24 August 2015	95%	0	1	0	11	58
31 August 2015	91.4%	2	0	2	9	48
7 September 2015	93%	2	0	0	12	57
14 September 2015	94%	1	0	1	9	51
21 September 2015	96.5%	0	0	0	5	31
28 September 2015	95.6%	1	0	0	12	77
5 October 2015	92.4%	1	1	0	19	64
12 October 2015	96.1%	0	1	1	6	62
19 October 2015	95.3%	0	0	0	18	77
26 October 2015	94.9%	0	0	2	17	83
2 November 2015	93.6%	1	0	0	16	61
9 November 2015	96.1%	0	0	0	8	43
16 November 2015	91.8%	1	0	0	20	52
23 November 2015	90.5%	1	0	4	25	67
30 November 2015	94%	1	1	1	12	72
7 December 2015	93.4%	0	0	0	16	45
14 December 2015	92.5%	0	2	1	10	47
21 December 2015	90.3%	2	1	4	7	53
28 December 2015	93.4%	0	1	1	8	39
4 January 2016	91.3%	3	0	2	11	62
11 January 2016	91.1%	0	1	1	22	52
18 January 2016	94.3%	0	0	1	19	72
25 January 2016	94.5%	0	0	1	16	65
1 February 2016	91.9%	1	0	1	19	56
8 February 2016	94.6%	0	0	0	12	44
15 February 2016	93.6%	0	0	2	17	63
22 February 2016	93.3%	0	0	7	17	91
29 February 2016	96.3%	1	0	0	8	72
7 March 2016	94.3%	0	0	1	14	55
14 March 2016	96.2%	0	0	0	11	62
21 March 2016	89.4%	4	2	3	14	76
28 March 2016	95.2%	0	0	1	20	93
4 April 2016	94.6%	0	1	0	10	49
11 April 2016	91.4%	2	2	0	14	63
18 April 2016	94.2%	1	0	1	15	74
25 April 2016	95.7%	0	1	1	14	94
2 May 2016	95.8%	0	0	1	9	56
9 May 2016	96.3%	0	0	1	8	59
16 May 2016	94.1%	0	0	2	11	51
23 May 2016	94.2%	0	1	3	15	85
30 May 2016	96.8%	0	0	0	12	82
6 June 2016	93.8%	1	0	0	15	60
13 June 2016	95.7%	0	0	0	13	62
20 June 2016	94.7%	1	0	1	10	64
27 June 2016	95.9%	1	0	0	16	106
4 July 2016	96.9%	0	0	0	8	56
11 July 2016	93.7%	1	1	1	9	59
18 July 2016	95.3%	0	0	1	13	66
25 July 2016	94.3%	1	0	2	14	80
1 August 2016	92.9%	1	0	3	15	69
8 August 2016	87.5%	5	0	0	10	45
15 August 2016	94.7%	1	0	0	12	63
22 August 2016	94.3%	0	0	1	8	35
19 September 2016	97.1%	0	0	0	10	75
3 October 2016	94.5%	1	0	0	11	56
10 October 2016	94%	0	0	3	11	57
17 October 2016	96.6%	0	0	0	10	64
24 October 2016	96.1%	0	0	0	15	81
31 October 2016	93.8%	0	0	3	12	58
7 November 2016	94.6%	1	0	0	8	47
14 November 2016	93.9%	1	0	2	10	61
21 November 2016	94%	2	0	0	12	69
28 November 2016	94.1%	2	0	0	16	83
5 December 2016	96.1%	0	0	1	10	65
12 December 2016	92.3%	1	0	2	9	43
19 December 2016	94.4%	0	0	1	9	39
26 December 2016	97.7%	0	0	0	5	49
2 January 2017	97.4%	0	0	0	7	60
9 January 2017	96.1%	0	0	0	11	60
16 January 2017	96%	0	0	1	9	58
23 January 2017	95.8%	0	0	2	13	86
30 January 2017	95%	2	0	2	9	92
6 February 2017	94.6%	0	0	2	11	57
13 February 2017	91.8%	1	0	0	21	54
20 February 2017	96.6%	1	0	0	7	74
27 February 2017	95.6%	0	0	2	14	86
6 March 2017	98.1%	0	0	0	5	61
13 March 2017	93.4%	1	0	0	14	53
20 March 2017	95.5%	1	0	1	14	96
27 March 2017	95.3%	2	0	0	8	75
3 April 2017	90.8%	1	0	0	3	15
24 April 2017	97.7%	0	0	0	2	20
1 May 2017	98.4%	0	0	0	5	74
29 May 2017	97%	0	0	0	6	44
10 July 2017	93.8%	0	0	0	3	9
4 September 2017	96.5%	0	0	0	11	68
25 September 2017	88.8%	1	0	1	3	15
2 October 2017	95.6%	1	0	0	9	64
30 October 2017	96.6%	0	0	1	9	71
6 November 2017	95.8%	0	0	0	10	49
13 November 2017	95%	0	0	0	3	12
27 November 2017	96.7%	0	0	0	13	85
4 December 2017	94.3%	1	1	0	13	73
11 December 2017	96.1%	0	0	1	9	61
25 December 2017	96.9%	0	0	0	2	14
1 January 2018	100%	0	0	0	0	2
8 January 2018	97.4%	0	0	0	3	26
15 January 2018	96.8%	1	0	0	6	70
22 January 2018	96.7%	0	0	0	8	52
29 January 2018	96.2%	0	0	1	16	101
5 February 2018	95.8%	0	0	0	10	50
12 February 2018	96.9%	0	0	0	8	57
19 February 2018	95.8%	0	0	1	3	26
26 February 2018	96.4%	1	0	0	11	93
12 March 2018	97.4%	0	0	0	6	51
19 March 2018	95.1%	1	0	1	2	37
26 March 2018	95.8%	1	0	0	5	48
2 April 2018	91.5%	1	1	0	14	46
9 April 2018	98.5%	0	0	0	3	46

Completion rate

What percentage of users completed the transaction

March 201884.3%

Date Click to sort	Digital take-up Click to sort
1 to 31 October 2017	83.1%
1 to 30 November 2017	82.3%
1 to 31 December 2017	85.8%
1 to 31 January 2018	83.1%
1 to 28 February 2018	85.1%
1 to 31 March 2018	84.3%

Date Click to sort	Digital take-up Click to sort
1 to 30 April 2017	84.3%
1 to 31 May 2017	82.5%
1 to 30 June 2017	84.3%
1 to 31 July 2017	84.1%
1 to 31 August 2017	83.5%
1 to 30 September 2017	83.1%
1 to 31 October 2017	83.1%
1 to 30 November 2017	82.3%
1 to 31 December 2017	85.8%
1 to 31 January 2018	83.1%
1 to 28 February 2018	85.1%
1 to 31 March 2018	84.3%

Service availability

30 days

Page load time

22 Apr 20180.83s

Date Click to sort	Page load time Click to sort	Uptime Click to sort
17 April 2018	709ms	100%
18 April 2018	723ms	100%
19 April 2018	849ms	100%
20 April 2018	882ms	100%
21 April 2018	869ms	100%
22 April 2018	833ms	100%

Uptime

22 Apr 2018100%

Date Click to sort	Page load time Click to sort	Uptime Click to sort
17 April 2018	709ms	100%
18 April 2018	723ms	100%
19 April 2018	849ms	100%
20 April 2018	882ms	100%
21 April 2018	869ms	100%
22 April 2018	833ms	100%

Date Click to sort	Page load time Click to sort	Uptime Click to sort
24 March 2018	973ms	100%
25 March 2018	1,121ms	100%
26 March 2018	1,038ms	100%
27 March 2018	1,020ms	100%
28 March 2018	1,105ms	100%
29 March 2018	1,134ms	100%
30 March 2018	1,416ms	100%
31 March 2018	1,231ms	100%
1 April 2018	1,154ms	100%
2 April 2018	1,112ms	100%
3 April 2018	1,243ms	100%
4 April 2018	1,028ms	100%
5 April 2018	897ms	100%
6 April 2018	961ms	100%
7 April 2018	855ms	100%
8 April 2018	867ms	100%
9 April 2018	861ms	100%
10 April 2018	935ms	100%
11 April 2018	797ms	100%
12 April 2018	834ms	100%
13 April 2018	768ms	100%
14 April 2018	722ms	98.6%
15 April 2018	762ms	100%
16 April 2018	808ms	99%
17 April 2018	709ms	100%
18 April 2018	723ms	100%
19 April 2018	849ms	100%
20 April 2018	882ms	100%
21 April 2018	869ms	100%
22 April 2018	833ms	100%

24 hours

Page load time

11:00pm, 22 Apr 20180.80s

Time Click to sort	Page load time Click to sort	Uptime Click to sort
6:00pm	873ms	100%
7:00pm	945ms	100%
8:00pm	1,526ms	100%
9:00pm	793ms	100%
10:00pm	870ms	100%
11:00pm	802ms	100%

Uptime

11:00pm, 22 Apr 2018100%

Time Click to sort	Page load time Click to sort	Uptime Click to sort
6:00pm	873ms	100%
7:00pm	945ms	100%
8:00pm	1,526ms	100%
9:00pm	793ms	100%
10:00pm	870ms	100%
11:00pm	802ms	100%

Time Click to sort	Page load time Click to sort	Uptime Click to sort
12:00am	884ms	100%
1:00am	866ms	100%
2:00am	805ms	100%
3:00am	782ms	100%
4:00am	776ms	100%
5:00am	743ms	100%
6:00am	712ms	100%
7:00am	752ms	100%
8:00am	698ms	100%
9:00am	792ms	100%
10:00am	839ms	100%
11:00am	790ms	100%
12:00pm	755ms	100%
1:00pm	698ms	100%
2:00pm	789ms	100%
3:00pm	794ms	100%
4:00pm	843ms	100%
5:00pm	856ms	100%
6:00pm	873ms	100%
7:00pm	945ms	100%
8:00pm	1,526ms	100%
9:00pm	793ms	100%
10:00pm	870ms	100%
11:00pm	802ms	100%

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