Dashboard Patent renewals (F12)

This dashboard shows information about how the Patent renewals (F12) service is currently performing.

Transactions per year

435k

Oct 2016 to Sep 2017

+1.20% July 2016 to June 2017

Cost per year

no data

Oct 2016 to Sep 2017

£1.27m July 2016 to June 2017

Cost per transaction

no data

Oct 2016 to Sep 2017

£2.95 July 2016 to June 2017

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort	Online Click to sort	Bulk software Click to sort	Paper Click to sort
1 to 31 March 2018	4,116	44,991	879
1 to 30 April 2018	3,951	45,142	1,039
1 to 31 May 2018	3,929	30,329	743
1 to 30 June 2018	3,685	33,448	547
1 to 31 July 2018	3,684	28,884	918
1 to 31 August 2018	3,461	39,569	563

Date Click to sort	Online Click to sort	Bulk software Click to sort	Paper Click to sort
1 to 30 September 2017	3,431	31,650	746
1 to 31 October 2017	3,540	33,008	1,198
1 to 30 November 2017	3,313	30,786	868
1 to 31 December 2017	3,406	39,739	819
1 to 31 January 2018	3,689	28,555	929
1 to 28 February 2018	3,186	24,164	806
1 to 31 March 2018	4,116	44,991	879
1 to 30 April 2018	3,951	45,142	1,039
1 to 31 May 2018	3,929	30,329	743
1 to 30 June 2018	3,685	33,448	547
1 to 31 July 2018	3,684	28,884	918
1 to 31 August 2018	3,461	39,569	563

Digital take-up

What percentage of transactions were completed using the online service

August 201898.7%

Date Click to sort	Digital take-up Click to sort
1 to 31 March 2018	98.2%
1 to 30 April 2018	97.9%
1 to 31 May 2018	97.9%
1 to 30 June 2018	98.5%
1 to 31 July 2018	97.3%
1 to 31 August 2018	98.7%

Date Click to sort	Digital take-up Click to sort
1 to 30 September 2017	97.9%
1 to 31 October 2017	96.8%
1 to 30 November 2017	97.5%
1 to 31 December 2017	98.1%
1 to 31 January 2018	97.2%
1 to 28 February 2018	97.1%
1 to 31 March 2018	98.2%
1 to 30 April 2018	97.9%
1 to 31 May 2018	97.9%
1 to 30 June 2018	98.5%
1 to 31 July 2018	97.3%
1 to 31 August 2018	98.7%

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

17 to 23 Sep 201895.5%

Date Click to sort	User satisfaction Click to sort	Very dissatisfied Click to sort	Dissatisfied Click to sort	Neither satisfied or dissatisfied Click to sort	Satisfied Click to sort	Very satisfied Click to sort
13 August 2018	89.3%	5	0	1	7	55
20 August 2018	97.5%	0	0	0	10	91
27 August 2018	93.8%	2	0	0	13	70
3 September 2018	97.2%	0	0	0	9	71
10 September 2018	95.3%	0	0	2	11	67
17 September 2018	95.5%	1	0	1	9	72

Date Click to sort	User satisfaction Click to sort	Very dissatisfied Click to sort	Dissatisfied Click to sort	Neither satisfied or dissatisfied Click to sort	Satisfied Click to sort	Very satisfied Click to sort
28 April 2014	92.9%	0	0	0	2	5
5 May 2014	95%	0	0	1	2	17
12 May 2014	92%	0	0	1	6	18
19 May 2014	95.6%	0	0	0	7	33
26 May 2014	95.7%	0	0	0	8	38
2 June 2014	94.4%	0	1	0	8	40
9 June 2014	89.5%	0	2	0	2	15
16 June 2014	94.8%	0	1	0	2	21
23 June 2014	92%	0	0	0	17	36
30 June 2014	94.8%	0	0	0	9	34
7 July 2014	93.1%	1	0	0	7	32
14 July 2014	95.8%	0	0	0	8	40
21 July 2014	94.8%	0	0	0	11	42
28 July 2014	93.4%	0	0	1	12	40
4 August 2014	94.1%	0	1	0	9	41
11 August 2014	93.9%	0	0	0	11	34
18 August 2014	97.2%	0	0	0	6	47
25 August 2014	95.9%	1	0	0	7	59
1 September 2014	91.5%	2	0	0	14	49
8 September 2014	91.7%	0	0	2	11	32
15 September 2014	90%	3	0	2	6	44
22 September 2014	92.9%	1	0	1	15	57
29 September 2014	92.4%	1	0	1	22	68
6 October 2014	88.3%	3	2	0	13	48
13 October 2014	89.5%	1	2	1	11	40
20 October 2014	92.2%	0	1	1	21	60
27 October 2014	92.2%	2	0	1	17	66
3 November 2014	90.9%	1	0	1	18	46
10 November 2014	97.1%	0	0	0	6	46
17 November 2014	89.8%	0	0	5	15	41
24 November 2014	94%	1	0	2	17	85
1 December 2014	94.6%	0	0	2	13	63
8 December 2014	90.6%	3	1	1	7	52
15 December 2014	94.8%	0	0	3	8	56
22 December 2014	90%	0	0	4	12	34
29 December 2014	92.6%	1	0	3	5	42
5 January 2015	94.4%	0	0	1	12	49
12 January 2015	92.3%	0	2	1	15	57
19 January 2015	90.2%	2	0	3	12	49
26 January 2015	94.5%	0	0	4	10	68
2 February 2015	94%	0	1	0	9	40
9 February 2015	93.6%	0	0	4	9	53
16 February 2015	88.2%	5	0	1	11	53
23 February 2015	91.6%	3	0	1	18	73
2 March 2015	92%	2	0	1	14	58
9 March 2015	92.4%	1	0	1	12	45
16 March 2015	94%	0	0	2	10	46
23 March 2015	93.5%	0	1	3	14	70
30 March 2015	93.3%	1	0	3	8	55
6 April 2015	93.4%	0	0	0	15	42
13 April 2015	92.8%	0	0	2	17	54
20 April 2015	89.4%	3	0	6	12	64
27 April 2015	91.3%	5	0	2	12	84
4 May 2015	89.9%	0	2	1	25	54
11 May 2015	92.8%	1	0	0	13	45
18 May 2015	90.7%	1	1	4	16	61
25 May 2015	89.2%	2	2	5	16	68
1 June 2015	93.3%	0	0	2	16	57
8 June 2015	94.7%	0	1	1	7	48
15 June 2015	93.1%	1	1	0	10	50
22 June 2015	94.2%	1	1	0	14	74
29 June 2015	92.8%	2	2	2	15	94
6 July 2015	94.3%	2	0	0	6	53
13 July 2015	93.5%	1	1	1	12	66
20 July 2015	94.9%	0	1	1	13	73
27 July 2015	94.8%	0	1	4	8	78
3 August 2015	94.9%	1	0	0	8	50
10 August 2015	90.2%	2	0	0	16	43
17 August 2015	89.2%	2	0	2	10	37
24 August 2015	95%	0	1	0	11	58
31 August 2015	91.4%	2	0	2	9	48
7 September 2015	93%	2	0	0	12	57
14 September 2015	94%	1	0	1	9	51
21 September 2015	96.5%	0	0	0	5	31
28 September 2015	95.6%	1	0	0	12	77
5 October 2015	92.4%	1	1	0	19	64
12 October 2015	96.1%	0	1	1	6	62
19 October 2015	95.3%	0	0	0	18	77
26 October 2015	94.9%	0	0	2	17	83
2 November 2015	93.6%	1	0	0	16	61
9 November 2015	96.1%	0	0	0	8	43
16 November 2015	91.8%	1	0	0	20	52
23 November 2015	90.5%	1	0	4	25	67
30 November 2015	94%	1	1	1	12	72
7 December 2015	93.4%	0	0	0	16	45
14 December 2015	92.5%	0	2	1	10	47
21 December 2015	90.3%	2	1	4	7	53
28 December 2015	93.4%	0	1	1	8	39
4 January 2016	91.3%	3	0	2	11	62
11 January 2016	91.1%	0	1	1	22	52
18 January 2016	94.3%	0	0	1	19	72
25 January 2016	94.5%	0	0	1	16	65
1 February 2016	91.9%	1	0	1	19	56
8 February 2016	94.6%	0	0	0	12	44
15 February 2016	93.6%	0	0	2	17	63
22 February 2016	93.3%	0	0	7	17	91
29 February 2016	96.3%	1	0	0	8	72
7 March 2016	94.3%	0	0	1	14	55
14 March 2016	96.2%	0	0	0	11	62
21 March 2016	89.4%	4	2	3	14	76
28 March 2016	95.2%	0	0	1	20	93
4 April 2016	94.6%	0	1	0	10	49
11 April 2016	91.4%	2	2	0	14	63
18 April 2016	94.2%	1	0	1	15	74
25 April 2016	95.7%	0	1	1	14	94
2 May 2016	95.8%	0	0	1	9	56
9 May 2016	96.3%	0	0	1	8	59
16 May 2016	94.1%	0	0	2	11	51
23 May 2016	94.2%	0	1	3	15	85
30 May 2016	96.8%	0	0	0	12	82
6 June 2016	93.8%	1	0	0	15	60
13 June 2016	95.7%	0	0	0	13	62
20 June 2016	94.7%	1	0	1	10	64
27 June 2016	95.9%	1	0	0	16	106
4 July 2016	96.9%	0	0	0	8	56
11 July 2016	93.7%	1	1	1	9	59
18 July 2016	95.3%	0	0	1	13	66
25 July 2016	94.3%	1	0	2	14	80
1 August 2016	92.9%	1	0	3	15	69
8 August 2016	87.5%	5	0	0	10	45
15 August 2016	94.7%	1	0	0	12	63
22 August 2016	94.3%	0	0	1	8	35
19 September 2016	97.1%	0	0	0	10	75
3 October 2016	94.5%	1	0	0	11	56
10 October 2016	94%	0	0	3	11	57
17 October 2016	96.6%	0	0	0	10	64
24 October 2016	96.1%	0	0	0	15	81
31 October 2016	93.8%	0	0	3	12	58
7 November 2016	94.6%	1	0	0	8	47
14 November 2016	93.9%	1	0	2	10	61
21 November 2016	94%	2	0	0	12	69
28 November 2016	94.1%	2	0	0	16	83
5 December 2016	96.1%	0	0	1	10	65
12 December 2016	92.3%	1	0	2	9	43
19 December 2016	94.4%	0	0	1	9	39
26 December 2016	97.7%	0	0	0	5	49
2 January 2017	97.4%	0	0	0	7	60
9 January 2017	96.1%	0	0	0	11	60
16 January 2017	96%	0	0	1	9	58
23 January 2017	95.8%	0	0	2	13	86
30 January 2017	95%	2	0	2	9	92
6 February 2017	94.6%	0	0	2	11	57
13 February 2017	91.8%	1	0	0	21	54
20 February 2017	96.6%	1	0	0	7	74
27 February 2017	95.6%	0	0	2	14	86
6 March 2017	98.1%	0	0	0	5	61
13 March 2017	93.4%	1	0	0	14	53
20 March 2017	95.5%	1	0	1	14	96
27 March 2017	95.3%	2	0	0	8	75
3 April 2017	90.8%	1	0	0	3	15
24 April 2017	97.7%	0	0	0	2	20
1 May 2017	98.4%	0	0	0	5	74
29 May 2017	97%	0	0	0	6	44
10 July 2017	93.8%	0	0	0	3	9
4 September 2017	96.5%	0	0	0	11	68
25 September 2017	88.8%	1	0	1	3	15
2 October 2017	95.6%	1	0	0	9	64
30 October 2017	96.6%	0	0	1	9	71
6 November 2017	95.8%	0	0	0	10	49
13 November 2017	95%	0	0	0	3	12
27 November 2017	96.7%	0	0	0	13	85
4 December 2017	94.3%	1	1	0	13	73
11 December 2017	96.1%	0	0	1	9	61
25 December 2017	96.9%	0	0	0	2	14
1 January 2018	100%	0	0	0	0	2
8 January 2018	97.4%	0	0	0	3	26
15 January 2018	96.8%	1	0	0	6	70
22 January 2018	96.7%	0	0	0	8	52
29 January 2018	96.2%	0	0	1	16	101
5 February 2018	95.8%	0	0	0	10	50
12 February 2018	96.9%	0	0	0	8	57
19 February 2018	95.8%	0	0	1	3	26
26 February 2018	96.4%	1	0	0	11	93
12 March 2018	97.4%	0	0	0	6	51
19 March 2018	95.1%	1	0	1	2	37
26 March 2018	95.8%	1	0	0	5	48
2 April 2018	91.5%	1	1	0	14	46
9 April 2018	98.5%	0	0	0	3	46
23 April 2018	93%	0	0	1	15	45
30 April 2018	97.3%	0	0	0	5	41
7 May 2018	97.4%	0	1	0	4	62
14 May 2018	98.7%	0	0	0	1	18
21 May 2018	96.8%	0	0	0	12	83
28 May 2018	93.4%	1	0	0	5	28
2 July 2018	95%	2	0	1	13	98
9 July 2018	98.1%	0	0	0	2	25
30 July 2018	93.1%	1	1	1	16	71
6 August 2018	96.9%	0	0	0	7	49
13 August 2018	89.3%	5	0	1	7	55
20 August 2018	97.5%	0	0	0	10	91
27 August 2018	93.8%	2	0	0	13	70
3 September 2018	97.2%	0	0	0	9	71
10 September 2018	95.3%	0	0	2	11	67
17 September 2018	95.5%	1	0	1	9	72

Completion rate

What percentage of users completed the transaction

August 201880.8%

Date Click to sort	Digital take-up Click to sort
1 to 31 March 2018	84.3%
1 to 30 April 2018	80.8%
1 to 31 May 2018	80.6%
1 to 30 June 2018	80.8%
1 to 31 July 2018	80.1%
1 to 31 August 2018	80.8%

Date Click to sort	Digital take-up Click to sort
1 to 30 September 2017	83.1%
1 to 31 October 2017	83.1%
1 to 30 November 2017	82.3%
1 to 31 December 2017	85.8%
1 to 31 January 2018	83.1%
1 to 28 February 2018	85.1%
1 to 31 March 2018	84.3%
1 to 30 April 2018	80.8%
1 to 31 May 2018	80.6%
1 to 30 June 2018	80.8%
1 to 31 July 2018	80.1%
1 to 31 August 2018	80.8%

Service availability

30 days

Page load time

24 Sep 20180.74s

Date Click to sort	Page load time Click to sort	Uptime Click to sort
19 September 2018	1,346ms	100%
20 September 2018	1,292ms	100%
21 September 2018	646ms	100%
22 September 2018	650ms	100%
23 September 2018	702ms	100%
24 September 2018	745ms	100%

Uptime

24 Sep 2018100%

Date Click to sort	Page load time Click to sort	Uptime Click to sort
19 September 2018	1,346ms	100%
20 September 2018	1,292ms	100%
21 September 2018	646ms	100%
22 September 2018	650ms	100%
23 September 2018	702ms	100%
24 September 2018	745ms	100%

Date Click to sort	Page load time Click to sort	Uptime Click to sort
26 August 2018	563ms	100%
27 August 2018	524ms	100%
28 August 2018	614ms	100%
29 August 2018	1,269ms	100%
30 August 2018	1,372ms	100%
31 August 2018	1,372ms	100%
1 September 2018	1,553ms	100%
2 September 2018	1,467ms	100%
3 September 2018	657ms	100%
4 September 2018	630ms	100%
5 September 2018	710ms	100%
6 September 2018	691ms	100%
7 September 2018	631ms	100%
8 September 2018	736ms	100%
9 September 2018	648ms	100%
10 September 2018	684ms	100%
11 September 2018	688ms	100%
12 September 2018	644ms	100%
13 September 2018	607ms	100%
14 September 2018	591ms	100%
15 September 2018	879ms	100%
16 September 2018	1,007ms	100%
17 September 2018	1,289ms	100%
18 September 2018	1,203ms	100%
19 September 2018	1,346ms	100%
20 September 2018	1,292ms	100%
21 September 2018	646ms	100%
22 September 2018	650ms	100%
23 September 2018	702ms	100%
24 September 2018	745ms	100%

24 hours

Page load time

1:00am, 25 Sep 20180.85s

Time Click to sort	Page load time Click to sort	Uptime Click to sort
8:00pm	838ms	100%
9:00pm	648ms	100%
10:00pm	713ms	100%
11:00pm	866ms	100%
12:00am	842ms	100%
1:00am	846ms	100%

Uptime

1:00am, 25 Sep 2018100%

Time Click to sort	Page load time Click to sort	Uptime Click to sort
8:00pm	838ms	100%
9:00pm	648ms	100%
10:00pm	713ms	100%
11:00pm	866ms	100%
12:00am	842ms	100%
1:00am	846ms	100%

Time Click to sort	Page load time Click to sort	Uptime Click to sort
2:00am	699ms	100%
3:00am	674ms	100%
4:00am	725ms	100%
5:00am	737ms	100%
6:00am	631ms	100%
7:00am	797ms	100%
8:00am	746ms	100%
9:00am	761ms	100%
10:00am	815ms	100%
11:00am	660ms	100%
12:00pm	744ms	100%
1:00pm	871ms	100%
2:00pm	778ms	100%
3:00pm	760ms	100%
4:00pm	739ms	100%
5:00pm	779ms	100%
6:00pm	764ms	100%
7:00pm	770ms	100%
8:00pm	838ms	100%
9:00pm	648ms	100%
10:00pm	713ms	100%
11:00pm	866ms	100%
12:00am	842ms	100%
1:00am	846ms	100%

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