Dashboard Patent renewals (F12)

This dashboard shows information about how the Patent renewals (F12) service is currently performing.

Transactions per year

422k

Jan to Dec 2016

+0.64% Oct 2015 to Sep 2016

Cost per year

no data

Jan to Dec 2016

Cost per transaction

no data

Jan to Dec 2016

Users online right now

How many users are on any page within the service

2

users online now
Time Click to sort Number of unique visitors Click to sort
6:20pm 0
6:25pm 0
6:30pm 0
6:35pm 0
6:40pm 0
6:45pm 2

Time Click to sort Number of unique visitors Click to sort
5:50pm 0
5:55pm 1
6:00pm 0
6:05pm 0
6:10pm 1
6:15pm 0
6:20pm 1
6:25pm 0
6:30pm 1
6:35pm 1
6:40pm 0
6:45pm 0
6:50pm 0
6:55pm 0
7:00pm 0
7:05pm 0
7:10pm 0
7:15pm 1
7:20pm 1
7:25pm 0
7:30pm 0
7:35pm 0
7:40pm 0
7:45pm 0
7:50pm 0
7:55pm 2
8:00pm 0
8:05pm 0
8:10pm 0
8:15pm 0
8:20pm 0
8:25pm 0
8:30pm 0
8:35pm 0
8:40pm 0
8:45pm 0
8:50pm 0
8:55pm 1
9:00pm 0
9:05pm 0
9:10pm 0
9:15pm 0
9:20pm 0
9:25pm 0
9:30pm 0
9:35pm 0
9:40pm 0
9:45pm 0
9:50pm 0
9:55pm 0
10:00pm 0
10:05pm 0
10:10pm 0
10:15pm 0
10:20pm 0
10:25pm 0
10:30pm 0
10:35pm 0
10:40pm 0
10:45pm 0
10:50pm 0
10:55pm 0
11:00pm 0
11:05pm 0
11:10pm 0
11:15pm 0
11:20pm 0
11:25pm 1
11:30pm 0
11:35pm 1
11:40pm 0
11:45pm 0
11:50pm 0
11:55pm 0
12:00am 0
12:10am 0
12:12am 0
12:15am 0
12:20am 0
12:25am 0
12:30am 0
12:35am 0
12:40am 1
12:45am 0
12:50am 0
12:55am 1
1:00am 0
1:05am 0
1:10am 0
1:15am 0
1:20am 0
1:25am 0
1:30am 0
1:35am 0
1:40am 0
1:45am 0
1:50am 1
1:55am 1
2:00am 0
2:05am 0
2:10am 0
2:15am 0
2:20am 0
2:25am 0
2:30am 0
2:35am 0
2:40am 0
2:45am 0
2:50am 1
2:55am 0
3:00am 0
3:05am 1
3:10am 0
3:15am 0
3:20am 0
3:25am 0
3:30am 0
3:35am 1
3:40am 0
3:45am 0
3:50am 0
3:55am 0
4:00am 0
4:05am 1
4:10am 0
4:15am 0
4:20am 0
4:25am 0
4:30am 0
4:35am 0
4:40am 0
4:50am 0
4:55am 1
5:00am 0
5:05am 0
5:10am 1
5:15am 0
5:20am 0
5:25am 1
5:30am 0
5:35am 0
5:40am 1
5:45am 2
5:50am 0
5:55am 0
6:00am 0
6:05am 0
6:10am 0
6:15am 0
6:20am 0
6:25am 1
6:30am 0
6:35am 0
6:40am 0
6:45am 1
6:50am 0
6:55am 0
7:00am 0
7:05am 0
7:10am 2
7:15am 0
7:20am 0
7:25am 0
7:30am 1
7:35am 1
7:40am 1
7:45am 1
7:50am 0
7:55am 0
8:00am 0
8:05am 0
8:10am 1
8:15am 1
8:20am 0
8:25am 0
8:30am 0
8:35am 0
8:40am 0
8:45am 3
8:50am 1
8:55am 0
9:00am 1
9:05am 2
9:10am 0
9:15am 0
9:20am 1
9:25am 0
9:30am 0
9:35am 1
9:40am 1
9:45am 4
9:50am 4
9:55am 2
10:00am 1
10:05am 1
10:10am 1
10:15am 0
10:20am 2
10:25am 0
10:30am 2
10:35am 0
10:40am 2
10:45am 1
10:50am 1
10:55am 3
11:00am 1
11:05am 1
11:10am 0
11:15am 2
11:20am 2
11:25am 2
11:30am 1
11:35am 0
11:40am 0
11:45am 0
11:50am 0
11:55am 0
12:00pm 2
12:05pm 3
12:10pm 1
12:15pm 1
12:20pm 1
12:25pm 2
12:30pm 1
12:35pm 1
12:40pm 3
12:45pm 1
12:50pm 3
12:55pm 0
1:00pm 0
1:05pm 2
1:10pm 1
1:15pm 0
1:20pm 0
1:25pm 0
1:30pm 1
1:35pm 0
1:40pm 0
1:45pm 1
1:50pm 0
1:55pm 0
2:00pm 2
2:05pm 0
2:10pm 1
2:15pm 1
2:20pm 3
2:25pm 1
2:30pm 2
2:35pm 2
2:40pm 0
2:45pm 0
2:50pm 0
2:55pm 0
3:00pm 1
3:05pm 3
3:10pm 2
3:15pm 3
3:20pm 0
3:25pm 2
3:30pm 2
3:35pm 2
3:40pm 2
3:45pm 3
3:50pm 3
3:55pm 3
4:00pm 0
4:05pm 1
4:10pm 0
4:15pm 3
4:20pm 3
4:25pm 1
4:30pm 1
4:35pm 4
4:40pm 1
4:45pm 1
4:50pm 0
4:55pm 0
5:00pm 0
5:05pm 0
5:10pm 0
5:15pm 0
5:20pm 0
5:25pm 1
5:30pm 0
5:35pm 1
5:40pm 0
5:45pm 0
5:50pm 1
5:55pm 1
6:00pm 1
6:05pm 1
6:10pm 0
6:15pm 0
6:20pm 0
6:25pm 0
6:30pm 0
6:35pm 0
6:40pm 0
6:45pm 2

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Online Click to sort Bulk software Click to sort Paper Click to sort
1 to 31 May 2017 3,383 26,049 1,109
1 to 30 June 2017 3,600 40,902 1,009
1 to 31 July 2017 3,441 31,330 1,027
1 to 31 August 2017 3,073 33,336 841
1 to 30 September 2017 3,431 31,650 746
1 to 31 October 2017 3,540 33,008 1,198
Date Click to sort Online Click to sort Bulk software Click to sort Paper Click to sort
1 to 30 November 2016 2,921 28,739 1,276
1 to 31 December 2016 3,089 36,864 1,126
1 to 31 January 2017 2,914 27,529 1,100
1 to 28 February 2017 3,145 30,245 1,072
1 to 31 March 2017 3,665 38,584 1,174
1 to 30 April 2017 3,073 28,869 1,168
1 to 31 May 2017 3,383 26,049 1,109
1 to 30 June 2017 3,600 40,902 1,009
1 to 31 July 2017 3,441 31,330 1,027
1 to 31 August 2017 3,073 33,336 841
1 to 30 September 2017 3,431 31,650 746
1 to 31 October 2017 3,540 33,008 1,198

Digital take-up

What percentage of transactions were completed using the online service

October 201796.8%
Date Click to sort Digital take-up Click to sort
1 to 30 June 2017 97.8%
1 to 31 July 2017 97.1%
1 to 31 August 2017 97.7%
1 to 30 September 2017 97.9%
1 to 31 October 2017 96.8%
1 to 30 November 2017
Date Click to sort Digital take-up Click to sort
1 to 31 December 2016 97.3%
1 to 31 January 2017 96.5%
1 to 28 February 2017 96.9%
1 to 31 March 2017 97.3%
1 to 30 April 2017 96.5%
1 to 31 May 2017 96.4%
1 to 30 June 2017 97.8%
1 to 31 July 2017 97.1%
1 to 31 August 2017 97.7%
1 to 30 September 2017 97.9%
1 to 31 October 2017 96.8%
1 to 30 November 2017

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

4 to 10 Dec 201794.3%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
2 October 2017 95.6% 1 0 0 9 64
30 October 2017 96.6% 0 0 1 9 71
6 November 2017 95.8% 0 0 0 10 49
13 November 2017 95% 0 0 0 3 12
27 November 2017 96.7% 0 0 0 13 85
4 December 2017 94.3% 1 1 0 13 73
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
28 April 2014 92.9% 0 0 0 2 5
5 May 2014 95% 0 0 1 2 17
12 May 2014 92% 0 0 1 6 18
19 May 2014 95.6% 0 0 0 7 33
26 May 2014 95.7% 0 0 0 8 38
2 June 2014 94.4% 0 1 0 8 40
9 June 2014 89.5% 0 2 0 2 15
16 June 2014 94.8% 0 1 0 2 21
23 June 2014 92% 0 0 0 17 36
30 June 2014 94.8% 0 0 0 9 34
7 July 2014 93.1% 1 0 0 7 32
14 July 2014 95.8% 0 0 0 8 40
21 July 2014 94.8% 0 0 0 11 42
28 July 2014 93.4% 0 0 1 12 40
4 August 2014 94.1% 0 1 0 9 41
11 August 2014 93.9% 0 0 0 11 34
18 August 2014 97.2% 0 0 0 6 47
25 August 2014 95.9% 1 0 0 7 59
1 September 2014 91.5% 2 0 0 14 49
8 September 2014 91.7% 0 0 2 11 32
15 September 2014 90% 3 0 2 6 44
22 September 2014 92.9% 1 0 1 15 57
29 September 2014 92.4% 1 0 1 22 68
6 October 2014 88.3% 3 2 0 13 48
13 October 2014 89.5% 1 2 1 11 40
20 October 2014 92.2% 0 1 1 21 60
27 October 2014 92.2% 2 0 1 17 66
3 November 2014 90.9% 1 0 1 18 46
10 November 2014 97.1% 0 0 0 6 46
17 November 2014 89.8% 0 0 5 15 41
24 November 2014 94% 1 0 2 17 85
1 December 2014 94.6% 0 0 2 13 63
8 December 2014 90.6% 3 1 1 7 52
15 December 2014 94.8% 0 0 3 8 56
22 December 2014 90% 0 0 4 12 34
29 December 2014 92.6% 1 0 3 5 42
5 January 2015 94.4% 0 0 1 12 49
12 January 2015 92.3% 0 2 1 15 57
19 January 2015 90.2% 2 0 3 12 49
26 January 2015 94.5% 0 0 4 10 68
2 February 2015 94% 0 1 0 9 40
9 February 2015 93.6% 0 0 4 9 53
16 February 2015 88.2% 5 0 1 11 53
23 February 2015 91.6% 3 0 1 18 73
2 March 2015 92% 2 0 1 14 58
9 March 2015 92.4% 1 0 1 12 45
16 March 2015 94% 0 0 2 10 46
23 March 2015 93.5% 0 1 3 14 70
30 March 2015 93.3% 1 0 3 8 55
6 April 2015 93.4% 0 0 0 15 42
13 April 2015 92.8% 0 0 2 17 54
20 April 2015 89.4% 3 0 6 12 64
27 April 2015 91.3% 5 0 2 12 84
4 May 2015 89.9% 0 2 1 25 54
11 May 2015 92.8% 1 0 0 13 45
18 May 2015 90.7% 1 1 4 16 61
25 May 2015 89.2% 2 2 5 16 68
1 June 2015 93.3% 0 0 2 16 57
8 June 2015 94.7% 0 1 1 7 48
15 June 2015 93.1% 1 1 0 10 50
22 June 2015 94.2% 1 1 0 14 74
29 June 2015 92.8% 2 2 2 15 94
6 July 2015 94.3% 2 0 0 6 53
13 July 2015 93.5% 1 1 1 12 66
20 July 2015 94.9% 0 1 1 13 73
27 July 2015 94.8% 0 1 4 8 78
3 August 2015 94.9% 1 0 0 8 50
10 August 2015 90.2% 2 0 0 16 43
17 August 2015 89.2% 2 0 2 10 37
24 August 2015 95% 0 1 0 11 58
31 August 2015 91.4% 2 0 2 9 48
7 September 2015 93% 2 0 0 12 57
14 September 2015 94% 1 0 1 9 51
21 September 2015 96.5% 0 0 0 5 31
28 September 2015 95.6% 1 0 0 12 77
5 October 2015 92.4% 1 1 0 19 64
12 October 2015 96.1% 0 1 1 6 62
19 October 2015 95.3% 0 0 0 18 77
26 October 2015 94.9% 0 0 2 17 83
2 November 2015 93.6% 1 0 0 16 61
9 November 2015 96.1% 0 0 0 8 43
16 November 2015 91.8% 1 0 0 20 52
23 November 2015 90.5% 1 0 4 25 67
30 November 2015 94% 1 1 1 12 72
7 December 2015 93.4% 0 0 0 16 45
14 December 2015 92.5% 0 2 1 10 47
21 December 2015 90.3% 2 1 4 7 53
28 December 2015 93.4% 0 1 1 8 39
4 January 2016 91.3% 3 0 2 11 62
11 January 2016 91.1% 0 1 1 22 52
18 January 2016 94.3% 0 0 1 19 72
25 January 2016 94.5% 0 0 1 16 65
1 February 2016 91.9% 1 0 1 19 56
8 February 2016 94.6% 0 0 0 12 44
15 February 2016 93.6% 0 0 2 17 63
22 February 2016 93.3% 0 0 7 17 91
29 February 2016 96.3% 1 0 0 8 72
7 March 2016 94.3% 0 0 1 14 55
14 March 2016 96.2% 0 0 0 11 62
21 March 2016 89.4% 4 2 3 14 76
28 March 2016 95.2% 0 0 1 20 93
4 April 2016 94.6% 0 1 0 10 49
11 April 2016 91.4% 2 2 0 14 63
18 April 2016 94.2% 1 0 1 15 74
25 April 2016 95.7% 0 1 1 14 94
2 May 2016 95.8% 0 0 1 9 56
9 May 2016 96.3% 0 0 1 8 59
16 May 2016 94.1% 0 0 2 11 51
23 May 2016 94.2% 0 1 3 15 85
30 May 2016 96.8% 0 0 0 12 82
6 June 2016 93.8% 1 0 0 15 60
13 June 2016 95.7% 0 0 0 13 62
20 June 2016 94.7% 1 0 1 10 64
27 June 2016 95.9% 1 0 0 16 106
4 July 2016 96.9% 0 0 0 8 56
11 July 2016 93.7% 1 1 1 9 59
18 July 2016 95.3% 0 0 1 13 66
25 July 2016 94.3% 1 0 2 14 80
1 August 2016 92.9% 1 0 3 15 69
8 August 2016 87.5% 5 0 0 10 45
15 August 2016 94.7% 1 0 0 12 63
22 August 2016 94.3% 0 0 1 8 35
19 September 2016 97.1% 0 0 0 10 75
3 October 2016 94.5% 1 0 0 11 56
10 October 2016 94% 0 0 3 11 57
17 October 2016 96.6% 0 0 0 10 64
24 October 2016 96.1% 0 0 0 15 81
31 October 2016 93.8% 0 0 3 12 58
7 November 2016 94.6% 1 0 0 8 47
14 November 2016 93.9% 1 0 2 10 61
21 November 2016 94% 2 0 0 12 69
28 November 2016 94.1% 2 0 0 16 83
5 December 2016 96.1% 0 0 1 10 65
12 December 2016 92.3% 1 0 2 9 43
19 December 2016 94.4% 0 0 1 9 39
26 December 2016 97.7% 0 0 0 5 49
2 January 2017 97.4% 0 0 0 7 60
9 January 2017 96.1% 0 0 0 11 60
16 January 2017 96% 0 0 1 9 58
23 January 2017 95.8% 0 0 2 13 86
30 January 2017 95% 2 0 2 9 92
6 February 2017 94.6% 0 0 2 11 57
13 February 2017 91.8% 1 0 0 21 54
20 February 2017 96.6% 1 0 0 7 74
27 February 2017 95.6% 0 0 2 14 86
6 March 2017 98.1% 0 0 0 5 61
13 March 2017 93.4% 1 0 0 14 53
20 March 2017 95.5% 1 0 1 14 96
27 March 2017 95.3% 2 0 0 8 75
3 April 2017 90.8% 1 0 0 3 15
24 April 2017 97.7% 0 0 0 2 20
1 May 2017 98.4% 0 0 0 5 74
29 May 2017 97% 0 0 0 6 44
10 July 2017 93.8% 0 0 0 3 9
4 September 2017 96.5% 0 0 0 11 68
25 September 2017 88.8% 1 0 1 3 15
2 October 2017 95.6% 1 0 0 9 64
30 October 2017 96.6% 0 0 1 9 71
6 November 2017 95.8% 0 0 0 10 49
13 November 2017 95% 0 0 0 3 12
27 November 2017 96.7% 0 0 0 13 85
4 December 2017 94.3% 1 1 0 13 73

Completion rate

What percentage of users completed the transaction

October 201783.1%
Date Click to sort Digital take-up Click to sort
1 to 30 June 2017 84.3%
1 to 31 July 2017 84.1%
1 to 31 August 2017 83.5%
1 to 30 September 2017 83.1%
1 to 31 October 2017 83.1%
1 to 30 November 2017
Date Click to sort Digital take-up Click to sort
1 to 31 December 2016 84.4%
1 to 31 January 2017 82.8%
1 to 28 February 2017 85.3%
1 to 31 March 2017 82.8%
1 to 30 April 2017 84.3%
1 to 31 May 2017 82.5%
1 to 30 June 2017 84.3%
1 to 31 July 2017 84.1%
1 to 31 August 2017 83.5%
1 to 30 September 2017 83.1%
1 to 31 October 2017 83.1%
1 to 30 November 2017

Service availability

30 days

Page load time

12 Dec 20170.73s

Date Click to sort Page load time Click to sort Uptime Click to sort
7 December 2017 1,007ms 100%
8 December 2017 963ms 99.3%
9 December 2017 678ms 94.1%
10 December 2017 748ms 100%
11 December 2017 751ms 100%
12 December 2017 734ms 100%

Uptime

12 Dec 2017100%

Date Click to sort Page load time Click to sort Uptime Click to sort
7 December 2017 1,007ms 100%
8 December 2017 963ms 99.3%
9 December 2017 678ms 94.1%
10 December 2017 748ms 100%
11 December 2017 751ms 100%
12 December 2017 734ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
13 November 2017 806ms 100%
14 November 2017 782ms 100%
15 November 2017 750ms 100%
16 November 2017 740ms 100%
17 November 2017 730ms 100%
18 November 2017 752ms 100%
19 November 2017 1,583ms 90.9%
20 November 2017 812ms 98.3%
21 November 2017 886ms 100%
22 November 2017 876ms 100%
23 November 2017 855ms 100%
24 November 2017 832ms 100%
25 November 2017 822ms 100%
26 November 2017 830ms 100%
27 November 2017 988ms 100%
28 November 2017 842ms 100%
29 November 2017 805ms 100%
30 November 2017 930ms 100%
1 December 2017 1,027ms 100%
2 December 2017 944ms 100%
3 December 2017 927ms 100%
4 December 2017 1,170ms 100%
5 December 2017 1,235ms 100%
6 December 2017 1,301ms 100%
7 December 2017 1,007ms 100%
8 December 2017 963ms 99.3%
9 December 2017 678ms 94.1%
10 December 2017 748ms 100%
11 December 2017 751ms 100%
12 December 2017 734ms 100%

24 hours

Page load time

5:00pm, 13 Dec 20170.86s

Time Click to sort Page load time Click to sort Uptime Click to sort
12:00pm 728ms 100%
1:00pm 680ms 100%
2:00pm 704ms 100%
3:00pm 699ms 100%
4:00pm 731ms 100%
5:00pm 857ms 100%

Uptime

5:00pm, 13 Dec 2017100%

Time Click to sort Page load time Click to sort Uptime Click to sort
12:00pm 728ms 100%
1:00pm 680ms 100%
2:00pm 704ms 100%
3:00pm 699ms 100%
4:00pm 731ms 100%
5:00pm 857ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
6:00pm 704ms 100%
7:00pm 712ms 100%
8:00pm 722ms 100%
9:00pm 783ms 100%
10:00pm 671ms 100%
11:00pm 741ms 100%
12:00am 657ms 100%
1:00am 709ms 100%
2:00am 724ms 100%
3:00am 667ms 100%
4:00am 673ms 100%
5:00am 711ms 100%
6:00am 702ms 100%
7:00am 745ms 100%
8:00am 659ms 100%
9:00am 771ms 100%
10:00am 692ms 100%
11:00am 742ms 100%
12:00pm 728ms 100%
1:00pm 680ms 100%
2:00pm 704ms 100%
3:00pm 699ms 100%
4:00pm 731ms 100%
5:00pm 857ms 100%

Data for renewals of patent intellectual property rights.

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