Dashboard Patent renewals (F12)

This dashboard shows information about how the Patent renewals (F12) service is currently performing.

Transactions per year

416k

Apr 2015 to Mar 2016

+0.56% Jan to Dec 2015

Cost per year

£1.23m

Apr 2015 to Mar 2016

+0.56% Jan to Dec 2015

Cost per transaction

£2.95

Apr 2015 to Mar 2016

0% Jan to Dec 2015

Users online right now

How many users are on any page within the service

2

users online now

Time Click to sort Number of unique visitors Click to sort
2:50pm 2
2:55pm 2
3:00pm 0
3:05pm 3
3:10pm 0
3:15pm 1
3:20pm 0
3:25pm 0
3:30pm 1
3:35pm 3
3:40pm 2
3:45pm 1
3:50pm 1
3:55pm 2
4:00pm 2
4:05pm 1
4:10pm 0
4:15pm 0
4:20pm 1
4:30pm 0
4:35pm 0
4:45pm 0
4:50pm 0
4:55pm 0
5:00pm 0
5:05pm 0
5:10pm 0
5:15pm 0
5:20pm 0
5:25pm 0
5:30pm 0
5:35pm 0
5:40pm 0
5:45pm 0
5:50pm 0
5:55pm 0
6:00pm 0
6:05pm 0
6:10pm 1
6:15pm 1
6:20pm 0
6:25pm 0
6:30pm 0
6:35pm 0
6:40pm 0
6:45pm 0
6:50pm 0
6:55pm 0
7:00pm 0
7:05pm 0
7:10pm 0
7:15pm 0
7:20pm 0
7:25pm 0
7:30pm 0
7:35pm 0
7:40pm 1
7:45pm 1
7:50pm 0
7:55pm 1
8:00pm 2
8:05pm 0
8:10pm 0
8:15pm 0
8:20pm 0
8:25pm 1
8:30pm 0
8:35pm 0
8:40pm 0
8:45pm 0
8:50pm 0
8:55pm 0
9:00pm 0
9:05pm 0
9:10pm 0
9:15pm 0
9:20pm 0
9:25pm 0
9:30pm 0
9:35pm 0
9:45pm 0
9:55pm 0
10:00pm 0
10:05pm 0
10:10pm 0
10:15pm 0
10:20pm 0
10:25pm 0
10:30pm 0
10:35pm 0
10:40pm 0
10:45pm 0
10:50pm 0
10:55pm 0
11:00pm 0
11:05pm 0
11:10pm 0
11:15pm 0
11:20pm 0
11:25pm 0
11:30pm 0
11:35pm 0
11:40pm 0
11:45pm 0
11:50pm 0
11:55pm 1
12:00am 0
12:12am 1
12:12am 1
12:15am 0
12:20am 0
12:25am 0
12:30am 0
12:35am 1
12:40am 1
12:45am 0
12:50am 0
12:55am 0
1:00am 0
1:05am 0
1:10am 0
1:15am 0
1:20am 0
1:25am 0
1:30am 0
1:35am 0
1:40am 0
1:45am 0
1:50am 0
1:55am 0
2:00am 0
2:05am 0
2:10am 0
2:15am 0
2:20am 0
2:25am 0
2:30am 0
2:35am 0
2:40am 0
2:45am 0
2:50am 0
2:55am 0
3:00am 0
3:05am 0
3:10am 0
3:15am 0
3:20am 0
3:25am 0
3:30am 0
3:35am 0
3:40am 0
3:45am 1
3:50am 0
3:55am 0
4:00am 0
4:05am 0
4:10am 0
4:15am 0
4:20am 0
4:25am 0
4:30am 0
4:35am 1
4:40am 0
4:45am 0
4:50am 0
4:55am 0
5:00am 0
5:05am 0
5:10am 0
5:15am 0
5:20am 0
5:25am 0
5:30am 0
5:35am 0
5:40am 1
5:45am 1
5:50am 0
5:55am 0
6:00am 0
6:05am 0
6:10am 0
6:15am 2
6:20am 0
6:25am 0
6:30am 0
6:35am 0
6:40am 1
6:45am 0
6:55am 1
7:00am 0
7:05am 0
7:10am 0
7:15am 0
7:20am 0
7:25am 0
7:30am 1
7:35am 2
7:40am 0
7:45am 0
7:50am 0
7:55am 1
8:00am 2
8:05am 2
8:10am 2
8:15am 2
8:20am 1
8:25am 3
8:30am 1
8:35am 1
8:40am 1
8:45am 2
8:50am 1
8:55am 1
9:00am 2
9:05am 5
9:10am 1
9:20am 1
9:30am 1
9:35am 3
9:40am 1
9:45am 1
9:50am 0
9:55am 0
10:00am 0
10:05am 2
10:10am 2
10:15am 1
10:20am 3
10:25am 1
10:30am 1
10:35am 1
10:40am 1
10:45am 2
10:50am 2
10:55am 1
11:00am 3
11:10am 2
11:15am 0
11:20am 1
11:25am 0
11:30am 0
11:35am 1
11:40am 1
11:45am 1
11:50am 1
11:55am 0
12:00pm 0
12:05pm 3
12:10pm 1
12:15pm 2
12:20pm 1
12:25pm 1
12:30pm 1
12:35pm 0
12:40pm 1
12:45pm 4
12:52pm 2
12:55pm 0
1:00pm 1
1:10pm 1
1:15pm 2
1:20pm 2
1:25pm 1
1:30pm 1
1:35pm 0
1:40pm 2
1:45pm 3
1:50pm 0
1:55pm 1
2:00pm 2
2:05pm 4
2:10pm 2
2:15pm 1
2:20pm 1
2:25pm 2
2:30pm 4
2:35pm 2
2:40pm 1
2:45pm 3
2:50pm 2
2:55pm 1
3:00pm 1
3:05pm 2
3:10pm 3
3:15pm 1
3:20pm 0
3:25pm 2
3:30pm 0
3:35pm 0
3:40pm 0
3:45pm 2

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Online Click to sort Bulk software Click to sort Paper Click to sort
1 to 29 February 2016 2,532 21,134 1,521
1 to 31 March 2016 2,909 42,374 1,858
1 to 30 April 2016 2,753 28,922 1,917
1 to 31 May 2016 2,746 22,433 1,470
1 to 30 June 2016 3,252 41,078 1,521
1 to 31 July 2016 2,793 29,708 1,377
1 to 31 August 2016 2,531 21,720 1,100
1 to 30 September 2016 2,896 40,221 1,207
1 to 31 October 2016 3,014 30,469 1,381
1 to 30 November 2016 2,921 28,739 1,276
1 to 31 December 2016 3,089 36,864 1,126
1 to 31 January 2017 2,914 27,529 1,100

Digital take-up

What percentage of transactions were completed using the online service

January 201796.5%
Date Click to sort Digital take-up Click to sort
1 to 31 March 2016 96.1%
1 to 30 April 2016 94.3%
1 to 31 May 2016 94.5%
1 to 30 June 2016 96.7%
1 to 31 July 2016 95.9%
1 to 31 August 2016 95.7%
1 to 30 September 2016 97.3%
1 to 31 October 2016 96%
1 to 30 November 2016 96.1%
1 to 31 December 2016 97.3%
1 to 31 January 2017 96.5%
1 to 28 February 2017

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

20 to 26 Mar 201794.7%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
28 April 2014 92.9% 0 0 0 2 5
5 May 2014 95% 0 0 1 2 17
12 May 2014 92% 0 0 1 6 18
19 May 2014 95.6% 0 0 0 7 33
26 May 2014 95.7% 0 0 0 8 38
2 June 2014 94.4% 0 1 0 8 40
9 June 2014 89.5% 0 2 0 2 15
16 June 2014 94.8% 0 1 0 2 21
23 June 2014 92% 0 0 0 17 36
30 June 2014 94.8% 0 0 0 9 34
7 July 2014 93.1% 1 0 0 7 32
14 July 2014 95.8% 0 0 0 8 40
21 July 2014 94.8% 0 0 0 11 42
28 July 2014 93.4% 0 0 1 12 40
4 August 2014 94.1% 0 1 0 9 41
11 August 2014 93.9% 0 0 0 11 34
18 August 2014 97.2% 0 0 0 6 47
25 August 2014 95.9% 1 0 0 7 59
1 September 2014 91.5% 2 0 0 14 49
8 September 2014 91.7% 0 0 2 11 32
15 September 2014 90% 3 0 2 6 44
22 September 2014 92.9% 1 0 1 15 57
29 September 2014 92.4% 1 0 1 22 68
6 October 2014 88.3% 3 2 0 13 48
13 October 2014 89.5% 1 2 1 11 40
20 October 2014 92.2% 0 1 1 21 60
27 October 2014 92.2% 2 0 1 17 66
3 November 2014 90.9% 1 0 1 18 46
10 November 2014 97.1% 0 0 0 6 46
17 November 2014 89.8% 0 0 5 15 41
24 November 2014 94% 1 0 2 17 85
1 December 2014 94.6% 0 0 2 13 63
8 December 2014 90.6% 3 1 1 7 52
15 December 2014 94.8% 0 0 3 8 56
22 December 2014 90% 0 0 4 12 34
29 December 2014 92.6% 1 0 3 5 42
5 January 2015 94.4% 0 0 1 12 49
12 January 2015 92.3% 0 2 1 15 57
19 January 2015 90.2% 2 0 3 12 49
26 January 2015 94.5% 0 0 4 10 68
2 February 2015 94% 0 1 0 9 40
9 February 2015 93.6% 0 0 4 9 53
16 February 2015 88.2% 5 0 1 11 53
23 February 2015 91.6% 3 0 1 18 73
2 March 2015 92% 2 0 1 14 58
9 March 2015 92.4% 1 0 1 12 45
16 March 2015 94% 0 0 2 10 46
23 March 2015 93.5% 0 1 3 14 70
30 March 2015 93.3% 1 0 3 8 55
6 April 2015 93.4% 0 0 0 15 42
13 April 2015 92.8% 0 0 2 17 54
20 April 2015 89.4% 3 0 6 12 64
27 April 2015 91.3% 5 0 2 12 84
4 May 2015 89.9% 0 2 1 25 54
11 May 2015 92.8% 1 0 0 13 45
18 May 2015 90.7% 1 1 4 16 61
25 May 2015 89.2% 2 2 5 16 68
1 June 2015 93.3% 0 0 2 16 57
8 June 2015 94.7% 0 1 1 7 48
15 June 2015 93.1% 1 1 0 10 50
22 June 2015 94.2% 1 1 0 14 74
29 June 2015 92.8% 2 2 2 15 94
6 July 2015 94.3% 2 0 0 6 53
13 July 2015 93.5% 1 1 1 12 66
20 July 2015 94.9% 0 1 1 13 73
27 July 2015 94.8% 0 1 4 8 78
3 August 2015 94.9% 1 0 0 8 50
10 August 2015 90.2% 2 0 0 16 43
17 August 2015 89.2% 2 0 2 10 37
24 August 2015 95% 0 1 0 11 58
31 August 2015 91.4% 2 0 2 9 48
7 September 2015 93% 2 0 0 12 57
14 September 2015 94% 1 0 1 9 51
21 September 2015 96.5% 0 0 0 5 31
28 September 2015 95.6% 1 0 0 12 77
5 October 2015 92.4% 1 1 0 19 64
12 October 2015 96.1% 0 1 1 6 62
19 October 2015 95.3% 0 0 0 18 77
26 October 2015 94.9% 0 0 2 17 83
2 November 2015 93.6% 1 0 0 16 61
9 November 2015 96.1% 0 0 0 8 43
16 November 2015 91.8% 1 0 0 20 52
23 November 2015 90.5% 1 0 4 25 67
30 November 2015 94% 1 1 1 12 72
7 December 2015 93.4% 0 0 0 16 45
14 December 2015 92.5% 0 2 1 10 47
21 December 2015 90.3% 2 1 4 7 53
28 December 2015 93.4% 0 1 1 8 39
4 January 2016 91.3% 3 0 2 11 62
11 January 2016 91.1% 0 1 1 22 52
18 January 2016 94.3% 0 0 1 19 72
25 January 2016 94.5% 0 0 1 16 65
1 February 2016 91.9% 1 0 1 19 56
8 February 2016 94.6% 0 0 0 12 44
15 February 2016 93.6% 0 0 2 17 63
22 February 2016 93.3% 0 0 7 17 91
29 February 2016 96.3% 1 0 0 8 72
7 March 2016 94.3% 0 0 1 14 55
14 March 2016 96.2% 0 0 0 11 62
21 March 2016 89.4% 4 2 3 14 76
28 March 2016 95.2% 0 0 1 20 93
4 April 2016 94.6% 0 1 0 10 49
11 April 2016 91.4% 2 2 0 14 63
18 April 2016 94.2% 1 0 1 15 74
25 April 2016 95.7% 0 1 1 14 94
2 May 2016 95.8% 0 0 1 9 56
9 May 2016 96.3% 0 0 1 8 59
16 May 2016 94.1% 0 0 2 11 51
23 May 2016 94.2% 0 1 3 15 85
30 May 2016 96.8% 0 0 0 12 82
6 June 2016 93.8% 1 0 0 15 60
13 June 2016 95.7% 0 0 0 13 62
20 June 2016 94.7% 1 0 1 10 64
27 June 2016 95.9% 1 0 0 16 106
4 July 2016 96.9% 0 0 0 8 56
11 July 2016 93.7% 1 1 1 9 59
18 July 2016 95.3% 0 0 1 13 66
25 July 2016 94.3% 1 0 2 14 80
1 August 2016 92.9% 1 0 3 15 69
8 August 2016 87.5% 5 0 0 10 45
15 August 2016 94.7% 1 0 0 12 63
22 August 2016 94.3% 0 0 1 8 35
19 September 2016 97.1% 0 0 0 10 75
3 October 2016 94.5% 1 0 0 11 56
10 October 2016 94% 0 0 3 11 57
17 October 2016 96.6% 0 0 0 10 64
24 October 2016 96.1% 0 0 0 15 81
31 October 2016 93.8% 0 0 3 12 58
7 November 2016 94.6% 1 0 0 8 47
14 November 2016 93.9% 1 0 2 10 61
21 November 2016 94% 2 0 0 12 69
28 November 2016 94.1% 2 0 0 16 83
5 December 2016 96.1% 0 0 1 10 65
12 December 2016 92.3% 1 0 2 9 43
19 December 2016 94.4% 0 0 1 9 39
26 December 2016 97.7% 0 0 0 5 49
2 January 2017 97.4% 0 0 0 7 60
9 January 2017 96.1% 0 0 0 11 60
16 January 2017 96% 0 0 1 9 58
23 January 2017 95.8% 0 0 2 13 86
30 January 2017 95% 2 0 2 9 92
6 February 2017 94.6% 0 0 2 11 57
13 February 2017 91.8% 1 0 0 21 54
20 February 2017 96.6% 1 0 0 7 74
27 February 2017 93.3% 0 0 1 5 20
20 March 2017 94.7% 1 0 1 10 64

Completion rate

What percentage of users completed the transaction

February 201785.3%
Date Click to sort Digital take-up Click to sort
1 to 31 March 2016 82.7%
1 to 30 April 2016 84.5%
1 to 31 May 2016 81.9%
1 to 30 June 2016 79.7%
1 to 31 July 2016 82.4%
1 to 31 August 2016 83.2%
1 to 30 September 2016 84.3%
1 to 31 October 2016 82.6%
1 to 30 November 2016 83.2%
1 to 31 December 2016 84.4%
1 to 31 January 2017 82.8%
1 to 28 February 2017 85.3%

Service availability

30 days

Page load time

27 Mar 20170.82s

Uptime

27 Mar 2017100%

Date Click to sort Page load time Click to sort Uptime Click to sort
26 February 2017 665ms 100%
27 February 2017 656ms 100%
28 February 2017 688ms 100%
1 March 2017 603ms 100%
2 March 2017 615ms 100%
3 March 2017 619ms 100%
4 March 2017 619ms 100%
5 March 2017 600ms 99.7%
6 March 2017 633ms 100%
7 March 2017 603ms 100%
8 March 2017 597ms 100%
9 March 2017 581ms 100%
10 March 2017 619ms 100%
11 March 2017 612ms 99.3%
12 March 2017 675ms 100%
13 March 2017 819ms 100%
14 March 2017 1,466ms 100%
15 March 2017 1,010ms 100%
16 March 2017 798ms 100%
17 March 2017 865ms 100%
18 March 2017 1,031ms 100%
19 March 2017 1,097ms 100%
20 March 2017 925ms 100%
21 March 2017 977ms 100%
22 March 2017 902ms 100%
23 March 2017 856ms 100%
24 March 2017 817ms 100%
25 March 2017 781ms 100%
26 March 2017 789ms 100%
27 March 2017 822ms 100%

24 hours

Page load time

2:00pm, 28 Mar 20170.81s

Uptime

2:00pm, 28 Mar 2017100%

Time Click to sort Page load time Click to sort Uptime Click to sort
3:00pm 728ms 100%
4:00pm 700ms 100%
5:00pm 820ms 100%
6:00pm 751ms 100%
7:00pm 779ms 100%
8:00pm 850ms 100%
9:00pm 834ms 100%
10:00pm 664ms 100%
11:00pm 738ms 100%
12:00am 781ms 100%
1:00am 646ms 100%
2:00am 1,217ms 100%
3:00am 661ms 100%
4:00am 900ms 100%
5:00am 836ms 100%
6:00am 706ms 100%
7:00am 808ms 100%
8:00am 1,281ms 100%
9:00am 865ms 100%
10:00am 813ms 100%
11:00am 707ms 100%
12:00pm 1,574ms 100%
1:00pm 921ms 100%
2:00pm 810ms 100%

Data for renewals of patent intellectual property rights.

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