Dashboard Patent renewals (F12)

This dashboard shows information about how the Patent renewals (F12) service is currently performing.

Transactions per year

420k

July 2015 to June 2016

+0.94% Apr 2015 to Mar 2016

Cost per year

£1.24m

July 2015 to June 2016

+0.94% Apr 2015 to Mar 2016

Cost per transaction

£2.95

July 2015 to June 2016

0% Apr 2015 to Mar 2016

Users online right now

How many users are on any page within the service

0

users online now

Time Click to sort Number of unique visitors Click to sort
5:40pm 1
5:45pm 1
5:50pm 0
5:55pm 0
6:00pm 0
6:05pm 0
6:10pm 0
6:15pm 0
6:20pm 0
6:25pm 0
6:30pm 0
6:35pm 0
6:40pm 0
6:45pm 0
6:50pm 0
6:55pm 0
7:00pm 0
7:05pm 0
7:10pm 0
7:15pm 0
7:20pm 0
7:25pm 0
7:30pm 0
7:35pm 0
7:40pm 1
7:45pm 0
7:50pm 0
7:55pm 0
8:00pm 0
8:05pm 0
8:10pm 0
8:15pm 0
8:20pm 0
8:25pm 1
8:30pm 0
8:35pm 0
8:40pm 0
8:45pm 0
8:50pm 0
8:55pm 0
9:00pm 0
9:05pm 0
9:10pm 0
9:15pm 0
9:20pm 0
9:25pm 0
9:30pm 0
9:35pm 0
9:40pm 0
9:45pm 0
9:50pm 0
9:55pm 0
10:00pm 0
10:05pm 0
10:10pm 0
10:15pm 0
10:20pm 0
10:25pm 0
10:30pm 0
10:35pm 0
10:40pm 0
10:45pm 0
10:50pm 0
10:55pm 0
11:00pm 0
11:05pm 0
11:10pm 0
11:15pm 0
11:20pm 0
11:25pm 0
11:30pm 0
11:35pm 0
11:40pm 0
11:45pm 0
11:50pm 0
11:55pm 0
12:00am 0
12:52am 0
12:52am 0
12:52am 0
12:53am 0
12:53am 0
12:53am 0
12:53am 0
12:53am 0
12:53am 0
12:54am 0
12:55am 0
1:00am 0
1:05am 0
1:10am 0
1:15am 0
1:20am 0
1:25am 0
1:30am 0
1:35am 0
1:40am 0
1:45am 0
1:50am 0
1:55am 0
2:00am 0
2:05am 0
2:10am 0
2:15am 0
2:20am 0
2:25am 0
2:30am 1
2:35am 0
2:40am 0
2:45am 0
2:50am 0
2:55am 0
3:00am 0
3:05am 0
3:10am 0
3:15am 0
3:20am 0
3:25am 0
3:30am 0
3:35am 0
3:40am 0
3:45am 0
3:50am 0
3:55am 0
4:00am 0
4:10am 0
4:15am 0
4:20am 0
4:25am 0
4:30am 0
4:35am 0
4:40am 0
4:45am 0
4:50am 0
4:55am 0
5:00am 0
5:05am 0
5:10am 0
5:15am 0
5:20am 0
5:25am 0
5:30am 0
5:35am 0
5:40am 0
5:45am 0
5:50am 0
5:55am 0
6:00am 0
6:05am 0
6:10am 0
6:15am 0
6:20am 0
6:25am 0
6:30am 0
6:35am 0
6:40am 0
6:45am 0
6:50am 0
6:55am 1
7:00am 1
7:05am 0
7:10am 0
7:15am 1
7:20am 0
7:25am 0
7:30am 0
7:35am 0
7:40am 0
7:45am 0
7:50am 0
7:55am 0
8:00am 0
8:05am 0
8:10am 0
8:15am 0
8:20am 0
8:25am 0
8:30am 0
8:35am 0
8:40am 0
8:45am 0
8:50am 0
8:55am 0
9:00am 0
9:05am 0
9:10am 0
9:15am 0
9:20am 0
9:25am 0
9:30am 0
9:35am 1
9:40am 1
9:45am 0
9:50am 1
9:55am 0
10:00am 0
10:05am 0
10:10am 0
10:15am 0
10:20am 0
10:25am 0
10:30am 0
10:35am 0
10:40am 0
10:45am 1
10:50am 0
10:55am 0
11:00am 0
11:05am 0
11:10am 0
11:15am 0
11:20am 0
11:25am 0
11:30am 1
11:35am 0
11:40am 0
11:45am 0
11:50am 0
11:55am 0
12:00pm 0
12:05pm 1
12:10pm 0
12:15pm 0
12:20pm 0
12:25pm 0
12:30pm 0
12:35pm 0
12:40pm 1
12:45pm 0
12:50pm 0
12:55pm 0
1:00pm 0
1:05pm 0
1:10pm 0
1:15pm 0
1:20pm 0
1:25pm 0
1:30pm 0
1:35pm 0
1:40pm 0
1:45pm 0
1:50pm 0
1:55pm 0
2:00pm 0
2:05pm 0
2:10pm 0
2:15pm 0
2:20pm 0
2:25pm 0
2:32pm 0
2:35pm 0
2:40pm 0
2:45pm 0
2:50pm 0
2:55pm 0
3:00pm 0
3:05pm 0
3:10pm 0
3:15pm 0
3:20pm 0
3:25pm 0
3:30pm 0
3:35pm 1
3:40pm 1
3:45pm 0
3:50pm 0
3:55pm 0
4:00pm 0
4:05pm 0
4:10pm 0
4:15pm 0
4:20pm 0
4:25pm 0
4:30pm 0
4:35pm 0
4:40pm 1
4:45pm 1
4:50pm 1
4:55pm 0
5:00pm 0
5:05pm 0
5:10pm 0
5:15pm 0
5:20pm 1
5:25pm 0
5:30pm 0
5:35pm 0
5:40pm 0
5:45pm 1
5:50pm 0
5:55pm 0
6:00pm 0
6:05pm 0
6:10pm 0
6:15pm 0
6:20pm 0
6:25pm 0
6:30pm 0
6:35pm 0

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Online Click to sort Bulk software Click to sort Paper Click to sort
1 to 31 July 2016 2,793 29,708 1,377
1 to 31 August 2016 2,531 21,720 1,100
1 to 30 September 2016 2,896 40,221 1,207
1 to 31 October 2016 3,014 30,469 1,381
1 to 30 November 2016 2,921 28,739 1,276
1 to 31 December 2016 3,089 36,864 1,126
1 to 31 January 2017 2,914 27,529 1,100
1 to 28 February 2017 3,145 30,245 1,072
1 to 31 March 2017 3,665 38,584 1,174
1 to 30 April 2017 3,073 28,869 1,168
1 to 31 May 2017 3,383 26,049 1,109
1 to 30 June 2017 3,600 40,902 1,009

Digital take-up

What percentage of transactions were completed using the online service

June 201797.8%
Date Click to sort Digital take-up Click to sort
1 to 31 July 2016 95.9%
1 to 31 August 2016 95.7%
1 to 30 September 2016 97.3%
1 to 31 October 2016 96%
1 to 30 November 2016 96.1%
1 to 31 December 2016 97.3%
1 to 31 January 2017 96.5%
1 to 28 February 2017 96.9%
1 to 31 March 2017 97.3%
1 to 30 April 2017 96.5%
1 to 31 May 2017 96.4%
1 to 30 June 2017 97.8%

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

10 to 16 July 201793.8%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
28 April 2014 92.9% 0 0 0 2 5
5 May 2014 95% 0 0 1 2 17
12 May 2014 92% 0 0 1 6 18
19 May 2014 95.6% 0 0 0 7 33
26 May 2014 95.7% 0 0 0 8 38
2 June 2014 94.4% 0 1 0 8 40
9 June 2014 89.5% 0 2 0 2 15
16 June 2014 94.8% 0 1 0 2 21
23 June 2014 92% 0 0 0 17 36
30 June 2014 94.8% 0 0 0 9 34
7 July 2014 93.1% 1 0 0 7 32
14 July 2014 95.8% 0 0 0 8 40
21 July 2014 94.8% 0 0 0 11 42
28 July 2014 93.4% 0 0 1 12 40
4 August 2014 94.1% 0 1 0 9 41
11 August 2014 93.9% 0 0 0 11 34
18 August 2014 97.2% 0 0 0 6 47
25 August 2014 95.9% 1 0 0 7 59
1 September 2014 91.5% 2 0 0 14 49
8 September 2014 91.7% 0 0 2 11 32
15 September 2014 90% 3 0 2 6 44
22 September 2014 92.9% 1 0 1 15 57
29 September 2014 92.4% 1 0 1 22 68
6 October 2014 88.3% 3 2 0 13 48
13 October 2014 89.5% 1 2 1 11 40
20 October 2014 92.2% 0 1 1 21 60
27 October 2014 92.2% 2 0 1 17 66
3 November 2014 90.9% 1 0 1 18 46
10 November 2014 97.1% 0 0 0 6 46
17 November 2014 89.8% 0 0 5 15 41
24 November 2014 94% 1 0 2 17 85
1 December 2014 94.6% 0 0 2 13 63
8 December 2014 90.6% 3 1 1 7 52
15 December 2014 94.8% 0 0 3 8 56
22 December 2014 90% 0 0 4 12 34
29 December 2014 92.6% 1 0 3 5 42
5 January 2015 94.4% 0 0 1 12 49
12 January 2015 92.3% 0 2 1 15 57
19 January 2015 90.2% 2 0 3 12 49
26 January 2015 94.5% 0 0 4 10 68
2 February 2015 94% 0 1 0 9 40
9 February 2015 93.6% 0 0 4 9 53
16 February 2015 88.2% 5 0 1 11 53
23 February 2015 91.6% 3 0 1 18 73
2 March 2015 92% 2 0 1 14 58
9 March 2015 92.4% 1 0 1 12 45
16 March 2015 94% 0 0 2 10 46
23 March 2015 93.5% 0 1 3 14 70
30 March 2015 93.3% 1 0 3 8 55
6 April 2015 93.4% 0 0 0 15 42
13 April 2015 92.8% 0 0 2 17 54
20 April 2015 89.4% 3 0 6 12 64
27 April 2015 91.3% 5 0 2 12 84
4 May 2015 89.9% 0 2 1 25 54
11 May 2015 92.8% 1 0 0 13 45
18 May 2015 90.7% 1 1 4 16 61
25 May 2015 89.2% 2 2 5 16 68
1 June 2015 93.3% 0 0 2 16 57
8 June 2015 94.7% 0 1 1 7 48
15 June 2015 93.1% 1 1 0 10 50
22 June 2015 94.2% 1 1 0 14 74
29 June 2015 92.8% 2 2 2 15 94
6 July 2015 94.3% 2 0 0 6 53
13 July 2015 93.5% 1 1 1 12 66
20 July 2015 94.9% 0 1 1 13 73
27 July 2015 94.8% 0 1 4 8 78
3 August 2015 94.9% 1 0 0 8 50
10 August 2015 90.2% 2 0 0 16 43
17 August 2015 89.2% 2 0 2 10 37
24 August 2015 95% 0 1 0 11 58
31 August 2015 91.4% 2 0 2 9 48
7 September 2015 93% 2 0 0 12 57
14 September 2015 94% 1 0 1 9 51
21 September 2015 96.5% 0 0 0 5 31
28 September 2015 95.6% 1 0 0 12 77
5 October 2015 92.4% 1 1 0 19 64
12 October 2015 96.1% 0 1 1 6 62
19 October 2015 95.3% 0 0 0 18 77
26 October 2015 94.9% 0 0 2 17 83
2 November 2015 93.6% 1 0 0 16 61
9 November 2015 96.1% 0 0 0 8 43
16 November 2015 91.8% 1 0 0 20 52
23 November 2015 90.5% 1 0 4 25 67
30 November 2015 94% 1 1 1 12 72
7 December 2015 93.4% 0 0 0 16 45
14 December 2015 92.5% 0 2 1 10 47
21 December 2015 90.3% 2 1 4 7 53
28 December 2015 93.4% 0 1 1 8 39
4 January 2016 91.3% 3 0 2 11 62
11 January 2016 91.1% 0 1 1 22 52
18 January 2016 94.3% 0 0 1 19 72
25 January 2016 94.5% 0 0 1 16 65
1 February 2016 91.9% 1 0 1 19 56
8 February 2016 94.6% 0 0 0 12 44
15 February 2016 93.6% 0 0 2 17 63
22 February 2016 93.3% 0 0 7 17 91
29 February 2016 96.3% 1 0 0 8 72
7 March 2016 94.3% 0 0 1 14 55
14 March 2016 96.2% 0 0 0 11 62
21 March 2016 89.4% 4 2 3 14 76
28 March 2016 95.2% 0 0 1 20 93
4 April 2016 94.6% 0 1 0 10 49
11 April 2016 91.4% 2 2 0 14 63
18 April 2016 94.2% 1 0 1 15 74
25 April 2016 95.7% 0 1 1 14 94
2 May 2016 95.8% 0 0 1 9 56
9 May 2016 96.3% 0 0 1 8 59
16 May 2016 94.1% 0 0 2 11 51
23 May 2016 94.2% 0 1 3 15 85
30 May 2016 96.8% 0 0 0 12 82
6 June 2016 93.8% 1 0 0 15 60
13 June 2016 95.7% 0 0 0 13 62
20 June 2016 94.7% 1 0 1 10 64
27 June 2016 95.9% 1 0 0 16 106
4 July 2016 96.9% 0 0 0 8 56
11 July 2016 93.7% 1 1 1 9 59
18 July 2016 95.3% 0 0 1 13 66
25 July 2016 94.3% 1 0 2 14 80
1 August 2016 92.9% 1 0 3 15 69
8 August 2016 87.5% 5 0 0 10 45
15 August 2016 94.7% 1 0 0 12 63
22 August 2016 94.3% 0 0 1 8 35
19 September 2016 97.1% 0 0 0 10 75
3 October 2016 94.5% 1 0 0 11 56
10 October 2016 94% 0 0 3 11 57
17 October 2016 96.6% 0 0 0 10 64
24 October 2016 96.1% 0 0 0 15 81
31 October 2016 93.8% 0 0 3 12 58
7 November 2016 94.6% 1 0 0 8 47
14 November 2016 93.9% 1 0 2 10 61
21 November 2016 94% 2 0 0 12 69
28 November 2016 94.1% 2 0 0 16 83
5 December 2016 96.1% 0 0 1 10 65
12 December 2016 92.3% 1 0 2 9 43
19 December 2016 94.4% 0 0 1 9 39
26 December 2016 97.7% 0 0 0 5 49
2 January 2017 97.4% 0 0 0 7 60
9 January 2017 96.1% 0 0 0 11 60
16 January 2017 96% 0 0 1 9 58
23 January 2017 95.8% 0 0 2 13 86
30 January 2017 95% 2 0 2 9 92
6 February 2017 94.6% 0 0 2 11 57
13 February 2017 91.8% 1 0 0 21 54
20 February 2017 96.6% 1 0 0 7 74
27 February 2017 95.6% 0 0 2 14 86
6 March 2017 98.1% 0 0 0 5 61
13 March 2017 93.4% 1 0 0 14 53
20 March 2017 95.5% 1 0 1 14 96
27 March 2017 95.3% 2 0 0 8 75
3 April 2017 90.8% 1 0 0 3 15
24 April 2017 97.7% 0 0 0 2 20
1 May 2017 98.4% 0 0 0 5 74
29 May 2017 97% 0 0 0 6 44
10 July 2017 93.8% 0 0 0 3 9

Completion rate

What percentage of users completed the transaction

June 201784.3%
Date Click to sort Digital take-up Click to sort
1 to 31 July 2016 82.4%
1 to 31 August 2016 83.2%
1 to 30 September 2016 84.3%
1 to 31 October 2016 82.6%
1 to 30 November 2016 83.2%
1 to 31 December 2016 84.4%
1 to 31 January 2017 82.8%
1 to 28 February 2017 85.3%
1 to 31 March 2017 82.8%
1 to 30 April 2017 84.3%
1 to 31 May 2017 82.5%
1 to 30 June 2017 84.3%

Service availability

30 days

Page load time

22 July 20170.76s

Uptime

22 July 2017100%

Date Click to sort Page load time Click to sort Uptime Click to sort
23 June 2017 1,117ms 100%
24 June 2017 1,126ms 100%
25 June 2017 1,069ms 100%
26 June 2017 1,069ms 100%
27 June 2017 1,054ms 100%
28 June 2017 1,012ms 100%
29 June 2017 928ms 100%
30 June 2017 945ms 100%
1 July 2017 920ms 100%
2 July 2017 896ms 100%
3 July 2017 882ms 100%
4 July 2017 839ms 100%
5 July 2017 773ms 100%
6 July 2017 783ms 100%
7 July 2017 1,127ms 99.7%
8 July 2017 1,027ms 94.1%
9 July 2017 1,001ms 100%
10 July 2017 1,046ms 100%
11 July 2017 1,043ms 100%
12 July 2017 1,120ms 100%
13 July 2017 889ms 100%
14 July 2017 773ms 100%
15 July 2017 746ms 100%
16 July 2017 684ms 100%
17 July 2017 668ms 100%
18 July 2017 742ms 100%
19 July 2017 678ms 100%
20 July 2017 722ms 100%
21 July 2017 731ms 100%
22 July 2017 762ms 100%

24 hours

Page load time

5:00pm, 23 July 20170.87s

Uptime

5:00pm, 23 July 2017100%

Time Click to sort Page load time Click to sort Uptime Click to sort
6:00pm 807ms 100%
7:00pm 842ms 100%
8:00pm 824ms 100%
9:00pm 755ms 100%
10:00pm 823ms 100%
11:00pm 692ms 100%
12:00am 801ms 100%
1:00am 809ms 100%
2:00am 817ms 100%
3:00am 775ms 100%
4:00am 692ms 100%
5:00am 777ms 100%
6:00am 816ms 100%
7:00am 833ms 100%
8:00am 816ms 100%
9:00am 726ms 100%
10:00am 782ms 100%
11:00am 816ms 100%
12:00pm 823ms 100%
1:00pm 797ms 100%
2:00pm 723ms 100%
3:00pm 790ms 100%
4:00pm 831ms 100%
5:00pm 867ms 100%

Data for renewals of patent intellectual property rights.

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