Dashboard Patent renewals (F12)

This dashboard shows information about how the Patent renewals (F12) service is currently performing.

Transactions per year

435k

Oct 2016 to Sep 2017

+1.20% July 2016 to June 2017

Cost per year

no data

Oct 2016 to Sep 2017

£1.27m July 2016 to June 2017

Cost per transaction

no data

Oct 2016 to Sep 2017

£2.95 July 2016 to June 2017

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Online Click to sort Bulk software Click to sort Paper Click to sort
1 to 31 July 2018 3,684 28,884 918
1 to 31 August 2018 3,461 39,569 563
1 to 30 September 2018 3,668 28,322 563
1 to 31 October 2018 4,512 43,156 903
1 to 30 November 2018 3,869 26,354 628
1 to 31 December 2018 3,884 52,249 514
Date Click to sort Online Click to sort Bulk software Click to sort Paper Click to sort
1 to 31 January 2018 3,689 28,555 929
1 to 28 February 2018 3,186 24,164 806
1 to 31 March 2018 4,116 44,991 879
1 to 30 April 2018 3,951 45,142 1,039
1 to 31 May 2018 3,929 30,329 743
1 to 30 June 2018 3,685 33,448 547
1 to 31 July 2018 3,684 28,884 918
1 to 31 August 2018 3,461 39,569 563
1 to 30 September 2018 3,668 28,322 563
1 to 31 October 2018 4,512 43,156 903
1 to 30 November 2018 3,869 26,354 628
1 to 31 December 2018 3,884 52,249 514

Digital take-up

What percentage of transactions were completed using the online service

December 201899.1%
Date Click to sort Digital take-up Click to sort
1 to 31 August 2018 98.7%
1 to 30 September 2018 98.3%
1 to 31 October 2018 98.1%
1 to 30 November 2018 98%
1 to 31 December 2018 99.1%
1 to 31 January 2019
Date Click to sort Digital take-up Click to sort
1 to 28 February 2018 97.1%
1 to 31 March 2018 98.2%
1 to 30 April 2018 97.9%
1 to 31 May 2018 97.9%
1 to 30 June 2018 98.5%
1 to 31 July 2018 97.3%
1 to 31 August 2018 98.7%
1 to 30 September 2018 98.3%
1 to 31 October 2018 98.1%
1 to 30 November 2018 98%
1 to 31 December 2018 99.1%
1 to 31 January 2019

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

11 to 17 Feb 201991.5%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
7 January 2019 96.3% 1 0 1 2 50
14 January 2019 88.6% 3 1 2 13 51
21 January 2019 92.4% 0 2 2 17 68
28 January 2019 93.9% 1 2 1 14 89
4 February 2019 93.2% 0 1 1 18 64
11 February 2019 91.5% 1 1 1 15 53
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
28 April 2014 92.9% 0 0 0 2 5
5 May 2014 95% 0 0 1 2 17
12 May 2014 92% 0 0 1 6 18
19 May 2014 95.6% 0 0 0 7 33
26 May 2014 95.7% 0 0 0 8 38
2 June 2014 94.4% 0 1 0 8 40
9 June 2014 89.5% 0 2 0 2 15
16 June 2014 94.8% 0 1 0 2 21
23 June 2014 92% 0 0 0 17 36
30 June 2014 94.8% 0 0 0 9 34
7 July 2014 93.1% 1 0 0 7 32
14 July 2014 95.8% 0 0 0 8 40
21 July 2014 94.8% 0 0 0 11 42
28 July 2014 93.4% 0 0 1 12 40
4 August 2014 94.1% 0 1 0 9 41
11 August 2014 93.9% 0 0 0 11 34
18 August 2014 97.2% 0 0 0 6 47
25 August 2014 95.9% 1 0 0 7 59
1 September 2014 91.5% 2 0 0 14 49
8 September 2014 91.7% 0 0 2 11 32
15 September 2014 90% 3 0 2 6 44
22 September 2014 92.9% 1 0 1 15 57
29 September 2014 92.4% 1 0 1 22 68
6 October 2014 88.3% 3 2 0 13 48
13 October 2014 89.5% 1 2 1 11 40
20 October 2014 92.2% 0 1 1 21 60
27 October 2014 92.2% 2 0 1 17 66
3 November 2014 90.9% 1 0 1 18 46
10 November 2014 97.1% 0 0 0 6 46
17 November 2014 89.8% 0 0 5 15 41
24 November 2014 94% 1 0 2 17 85
1 December 2014 94.6% 0 0 2 13 63
8 December 2014 90.6% 3 1 1 7 52
15 December 2014 94.8% 0 0 3 8 56
22 December 2014 90% 0 0 4 12 34
29 December 2014 92.6% 1 0 3 5 42
5 January 2015 94.4% 0 0 1 12 49
12 January 2015 92.3% 0 2 1 15 57
19 January 2015 90.2% 2 0 3 12 49
26 January 2015 94.5% 0 0 4 10 68
2 February 2015 94% 0 1 0 9 40
9 February 2015 93.6% 0 0 4 9 53
16 February 2015 88.2% 5 0 1 11 53
23 February 2015 91.6% 3 0 1 18 73
2 March 2015 92% 2 0 1 14 58
9 March 2015 92.4% 1 0 1 12 45
16 March 2015 94% 0 0 2 10 46
23 March 2015 93.5% 0 1 3 14 70
30 March 2015 93.3% 1 0 3 8 55
6 April 2015 93.4% 0 0 0 15 42
13 April 2015 92.8% 0 0 2 17 54
20 April 2015 89.4% 3 0 6 12 64
27 April 2015 91.3% 5 0 2 12 84
4 May 2015 89.9% 0 2 1 25 54
11 May 2015 92.8% 1 0 0 13 45
18 May 2015 90.7% 1 1 4 16 61
25 May 2015 89.2% 2 2 5 16 68
1 June 2015 93.3% 0 0 2 16 57
8 June 2015 94.7% 0 1 1 7 48
15 June 2015 93.1% 1 1 0 10 50
22 June 2015 94.2% 1 1 0 14 74
29 June 2015 92.8% 2 2 2 15 94
6 July 2015 94.3% 2 0 0 6 53
13 July 2015 93.5% 1 1 1 12 66
20 July 2015 94.9% 0 1 1 13 73
27 July 2015 94.8% 0 1 4 8 78
3 August 2015 94.9% 1 0 0 8 50
10 August 2015 90.2% 2 0 0 16 43
17 August 2015 89.2% 2 0 2 10 37
24 August 2015 95% 0 1 0 11 58
31 August 2015 91.4% 2 0 2 9 48
7 September 2015 93% 2 0 0 12 57
14 September 2015 94% 1 0 1 9 51
21 September 2015 96.5% 0 0 0 5 31
28 September 2015 95.6% 1 0 0 12 77
5 October 2015 92.4% 1 1 0 19 64
12 October 2015 96.1% 0 1 1 6 62
19 October 2015 95.3% 0 0 0 18 77
26 October 2015 94.9% 0 0 2 17 83
2 November 2015 93.6% 1 0 0 16 61
9 November 2015 96.1% 0 0 0 8 43
16 November 2015 91.8% 1 0 0 20 52
23 November 2015 90.5% 1 0 4 25 67
30 November 2015 94% 1 1 1 12 72
7 December 2015 93.4% 0 0 0 16 45
14 December 2015 92.5% 0 2 1 10 47
21 December 2015 90.3% 2 1 4 7 53
28 December 2015 93.4% 0 1 1 8 39
4 January 2016 91.3% 3 0 2 11 62
11 January 2016 91.1% 0 1 1 22 52
18 January 2016 94.3% 0 0 1 19 72
25 January 2016 94.5% 0 0 1 16 65
1 February 2016 91.9% 1 0 1 19 56
8 February 2016 94.6% 0 0 0 12 44
15 February 2016 93.6% 0 0 2 17 63
22 February 2016 93.3% 0 0 7 17 91
29 February 2016 96.3% 1 0 0 8 72
7 March 2016 94.3% 0 0 1 14 55
14 March 2016 96.2% 0 0 0 11 62
21 March 2016 89.4% 4 2 3 14 76
28 March 2016 95.2% 0 0 1 20 93
4 April 2016 94.6% 0 1 0 10 49
11 April 2016 91.4% 2 2 0 14 63
18 April 2016 94.2% 1 0 1 15 74
25 April 2016 95.7% 0 1 1 14 94
2 May 2016 95.8% 0 0 1 9 56
9 May 2016 96.3% 0 0 1 8 59
16 May 2016 94.1% 0 0 2 11 51
23 May 2016 94.2% 0 1 3 15 85
30 May 2016 96.8% 0 0 0 12 82
6 June 2016 93.8% 1 0 0 15 60
13 June 2016 95.7% 0 0 0 13 62
20 June 2016 94.7% 1 0 1 10 64
27 June 2016 95.9% 1 0 0 16 106
4 July 2016 96.9% 0 0 0 8 56
11 July 2016 93.7% 1 1 1 9 59
18 July 2016 95.3% 0 0 1 13 66
25 July 2016 94.3% 1 0 2 14 80
1 August 2016 92.9% 1 0 3 15 69
8 August 2016 87.5% 5 0 0 10 45
15 August 2016 94.7% 1 0 0 12 63
22 August 2016 94.3% 0 0 1 8 35
19 September 2016 97.1% 0 0 0 10 75
3 October 2016 94.5% 1 0 0 11 56
10 October 2016 94% 0 0 3 11 57
17 October 2016 96.6% 0 0 0 10 64
24 October 2016 96.1% 0 0 0 15 81
31 October 2016 93.8% 0 0 3 12 58
7 November 2016 94.6% 1 0 0 8 47
14 November 2016 93.9% 1 0 2 10 61
21 November 2016 94% 2 0 0 12 69
28 November 2016 94.1% 2 0 0 16 83
5 December 2016 96.1% 0 0 1 10 65
12 December 2016 92.3% 1 0 2 9 43
19 December 2016 94.4% 0 0 1 9 39
26 December 2016 97.7% 0 0 0 5 49
2 January 2017 97.4% 0 0 0 7 60
9 January 2017 96.1% 0 0 0 11 60
16 January 2017 96% 0 0 1 9 58
23 January 2017 95.8% 0 0 2 13 86
30 January 2017 95% 2 0 2 9 92
6 February 2017 94.6% 0 0 2 11 57
13 February 2017 91.8% 1 0 0 21 54
20 February 2017 96.6% 1 0 0 7 74
27 February 2017 95.6% 0 0 2 14 86
6 March 2017 98.1% 0 0 0 5 61
13 March 2017 93.4% 1 0 0 14 53
20 March 2017 95.5% 1 0 1 14 96
27 March 2017 95.3% 2 0 0 8 75
3 April 2017 90.8% 1 0 0 3 15
24 April 2017 97.7% 0 0 0 2 20
1 May 2017 98.4% 0 0 0 5 74
29 May 2017 97% 0 0 0 6 44
10 July 2017 93.8% 0 0 0 3 9
4 September 2017 96.5% 0 0 0 11 68
25 September 2017 88.8% 1 0 1 3 15
2 October 2017 95.6% 1 0 0 9 64
30 October 2017 96.6% 0 0 1 9 71
6 November 2017 95.8% 0 0 0 10 49
13 November 2017 95% 0 0 0 3 12
27 November 2017 96.7% 0 0 0 13 85
4 December 2017 94.3% 1 1 0 13 73
11 December 2017 96.1% 0 0 1 9 61
25 December 2017 96.9% 0 0 0 2 14
1 January 2018 100% 0 0 0 0 2
8 January 2018 97.4% 0 0 0 3 26
15 January 2018 96.8% 1 0 0 6 70
22 January 2018 96.7% 0 0 0 8 52
29 January 2018 96.2% 0 0 1 16 101
5 February 2018 95.8% 0 0 0 10 50
12 February 2018 96.9% 0 0 0 8 57
19 February 2018 95.8% 0 0 1 3 26
26 February 2018 96.4% 1 0 0 11 93
12 March 2018 97.4% 0 0 0 6 51
19 March 2018 95.1% 1 0 1 2 37
26 March 2018 95.8% 1 0 0 5 48
2 April 2018 91.5% 1 1 0 14 46
9 April 2018 98.5% 0 0 0 3 46
23 April 2018 93% 0 0 1 15 45
30 April 2018 97.3% 0 0 0 5 41
7 May 2018 97.4% 0 1 0 4 62
14 May 2018 98.7% 0 0 0 1 18
21 May 2018 96.8% 0 0 0 12 83
28 May 2018 93.4% 1 0 0 5 28
2 July 2018 95% 2 0 1 13 98
9 July 2018 98.1% 0 0 0 2 25
30 July 2018 93.1% 1 1 1 16 71
6 August 2018 96.9% 0 0 0 7 49
13 August 2018 89.3% 5 0 1 7 55
20 August 2018 97.5% 0 0 0 10 91
27 August 2018 93.8% 2 0 0 13 70
3 September 2018 97.2% 0 0 0 9 71
10 September 2018 95.3% 0 0 2 11 67
17 September 2018 95.5% 1 0 1 9 72
24 September 2018 93.2% 0 0 3 20 73
1 October 2018 93.6% 0 1 2 15 68
8 October 2018 92% 2 0 1 13 56
15 October 2018 93.4% 3 0 0 4 54
22 October 2018 98.3% 0 0 0 5 67
29 October 2018 96.4% 0 0 2 11 92
5 November 2018 94.2% 1 0 3 5 56
12 November 2018 92.6% 2 1 0 7 51
19 November 2018 95.7% 1 0 1 11 85
26 November 2018 95.3% 1 0 1 16 98
3 December 2018 91.8% 3 0 4 11 77
10 December 2018 89% 3 2 1 18 62
17 December 2018 93.8% 1 0 1 18 77
24 December 2018 90% 0 3 0 11 36
31 December 2018 94.7% 0 1 1 7 48
7 January 2019 96.3% 1 0 1 2 50
14 January 2019 88.6% 3 1 2 13 51
21 January 2019 92.4% 0 2 2 17 68
28 January 2019 93.9% 1 2 1 14 89
4 February 2019 93.2% 0 1 1 18 64
11 February 2019 91.5% 1 1 1 15 53

Completion rate

What percentage of users completed the transaction

December 201880.5%
Date Click to sort Digital take-up Click to sort
1 to 31 August 2018 80.8%
1 to 30 September 2018 82%
1 to 31 October 2018 80.8%
1 to 30 November 2018 79.8%
1 to 31 December 2018 80.5%
1 to 31 January 2019
Date Click to sort Digital take-up Click to sort
1 to 28 February 2018 85.1%
1 to 31 March 2018 84.3%
1 to 30 April 2018 80.8%
1 to 31 May 2018 80.6%
1 to 30 June 2018 80.8%
1 to 31 July 2018 80.1%
1 to 31 August 2018 80.8%
1 to 30 September 2018 82%
1 to 31 October 2018 80.8%
1 to 30 November 2018 79.8%
1 to 31 December 2018 80.5%
1 to 31 January 2019

Service availability

30 days

Page load time

18 Feb 20190.45s

Date Click to sort Page load time Click to sort Uptime Click to sort
13 February 2019 433ms 100%
14 February 2019 447ms 100%
15 February 2019 449ms 100%
16 February 2019 456ms 100%
17 February 2019 451ms 100%
18 February 2019 447ms 100%

Uptime

18 Feb 2019100%

Date Click to sort Page load time Click to sort Uptime Click to sort
13 February 2019 433ms 100%
14 February 2019 447ms 100%
15 February 2019 449ms 100%
16 February 2019 456ms 100%
17 February 2019 451ms 100%
18 February 2019 447ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
20 January 2019 438ms 100%
21 January 2019 445ms 100%
22 January 2019 454ms 100%
23 January 2019 451ms 100%
24 January 2019 447ms 98.6%
25 January 2019 443ms 100%
26 January 2019
27 January 2019 594ms 100%
28 January 2019 600ms 100%
29 January 2019 595ms 100%
30 January 2019 587ms 100%
31 January 2019 575ms 100%
1 February 2019 563ms 100%
2 February 2019 545ms 100%
3 February 2019 539ms 100%
4 February 2019 538ms 100%
5 February 2019 502ms 100%
6 February 2019 499ms 100%
7 February 2019 466ms 100%
8 February 2019 469ms 100%
9 February 2019 454ms 100%
10 February 2019 430ms 100%
11 February 2019 428ms 100%
12 February 2019 430ms 100%
13 February 2019 433ms 100%
14 February 2019 447ms 100%
15 February 2019 449ms 100%
16 February 2019 456ms 100%
17 February 2019 451ms 100%
18 February 2019 447ms 100%

24 hours

Page load time

9:00am, 19 Feb 20190.44s

Time Click to sort Page load time Click to sort Uptime Click to sort
4:00am 452ms 100%
5:00am 478ms 100%
6:00am 448ms 100%
7:00am 412ms 100%
8:00am 445ms 100%
9:00am 444ms 100%

Uptime

9:00am, 19 Feb 2019100%

Time Click to sort Page load time Click to sort Uptime Click to sort
4:00am 452ms 100%
5:00am 478ms 100%
6:00am 448ms 100%
7:00am 412ms 100%
8:00am 445ms 100%
9:00am 444ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
10:00am 444ms 100%
11:00am 392ms 100%
12:00pm 444ms 100%
1:00pm 439ms 100%
2:00pm 492ms 100%
3:00pm 450ms 100%
4:00pm 410ms 100%
5:00pm 445ms 100%
6:00pm 454ms 100%
7:00pm 518ms 100%
8:00pm 463ms 100%
9:00pm 397ms 100%
10:00pm 452ms 100%
11:00pm 441ms 100%
12:00am 491ms 100%
1:00am 445ms 100%
2:00am 402ms 100%
3:00am 441ms 100%
4:00am 452ms 100%
5:00am 478ms 100%
6:00am 448ms 100%
7:00am 412ms 100%
8:00am 445ms 100%
9:00am 444ms 100%

Data for renewals of patent intellectual property rights.

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