Dashboard Patent renewals (F12)

This dashboard shows information about how the Patent renewals (F12) service is currently performing.

Transactions per year

435k

Oct 2016 to Sep 2017

+1.20% July 2016 to June 2017

Cost per year

no data

Oct 2016 to Sep 2017

£1.27m July 2016 to June 2017

Cost per transaction

no data

Oct 2016 to Sep 2017

£2.95 July 2016 to June 2017

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Online Click to sort Bulk software Click to sort Paper Click to sort
1 to 31 March 2018 4,116 44,991 879
1 to 30 April 2018 3,951 45,142 1,039
1 to 31 May 2018 3,929 30,329 743
1 to 30 June 2018 3,685 33,448 547
1 to 31 July 2018 3,684 28,884 918
1 to 31 August 2018 3,461 39,569 563
Date Click to sort Online Click to sort Bulk software Click to sort Paper Click to sort
1 to 30 September 2017 3,431 31,650 746
1 to 31 October 2017 3,540 33,008 1,198
1 to 30 November 2017 3,313 30,786 868
1 to 31 December 2017 3,406 39,739 819
1 to 31 January 2018 3,689 28,555 929
1 to 28 February 2018 3,186 24,164 806
1 to 31 March 2018 4,116 44,991 879
1 to 30 April 2018 3,951 45,142 1,039
1 to 31 May 2018 3,929 30,329 743
1 to 30 June 2018 3,685 33,448 547
1 to 31 July 2018 3,684 28,884 918
1 to 31 August 2018 3,461 39,569 563

Digital take-up

What percentage of transactions were completed using the online service

August 201898.7%
Date Click to sort Digital take-up Click to sort
1 to 31 March 2018 98.2%
1 to 30 April 2018 97.9%
1 to 31 May 2018 97.9%
1 to 30 June 2018 98.5%
1 to 31 July 2018 97.3%
1 to 31 August 2018 98.7%
Date Click to sort Digital take-up Click to sort
1 to 30 September 2017 97.9%
1 to 31 October 2017 96.8%
1 to 30 November 2017 97.5%
1 to 31 December 2017 98.1%
1 to 31 January 2018 97.2%
1 to 28 February 2018 97.1%
1 to 31 March 2018 98.2%
1 to 30 April 2018 97.9%
1 to 31 May 2018 97.9%
1 to 30 June 2018 98.5%
1 to 31 July 2018 97.3%
1 to 31 August 2018 98.7%

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

17 to 23 Sep 201895.5%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
13 August 2018 89.3% 5 0 1 7 55
20 August 2018 97.5% 0 0 0 10 91
27 August 2018 93.8% 2 0 0 13 70
3 September 2018 97.2% 0 0 0 9 71
10 September 2018 95.3% 0 0 2 11 67
17 September 2018 95.5% 1 0 1 9 72
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
28 April 2014 92.9% 0 0 0 2 5
5 May 2014 95% 0 0 1 2 17
12 May 2014 92% 0 0 1 6 18
19 May 2014 95.6% 0 0 0 7 33
26 May 2014 95.7% 0 0 0 8 38
2 June 2014 94.4% 0 1 0 8 40
9 June 2014 89.5% 0 2 0 2 15
16 June 2014 94.8% 0 1 0 2 21
23 June 2014 92% 0 0 0 17 36
30 June 2014 94.8% 0 0 0 9 34
7 July 2014 93.1% 1 0 0 7 32
14 July 2014 95.8% 0 0 0 8 40
21 July 2014 94.8% 0 0 0 11 42
28 July 2014 93.4% 0 0 1 12 40
4 August 2014 94.1% 0 1 0 9 41
11 August 2014 93.9% 0 0 0 11 34
18 August 2014 97.2% 0 0 0 6 47
25 August 2014 95.9% 1 0 0 7 59
1 September 2014 91.5% 2 0 0 14 49
8 September 2014 91.7% 0 0 2 11 32
15 September 2014 90% 3 0 2 6 44
22 September 2014 92.9% 1 0 1 15 57
29 September 2014 92.4% 1 0 1 22 68
6 October 2014 88.3% 3 2 0 13 48
13 October 2014 89.5% 1 2 1 11 40
20 October 2014 92.2% 0 1 1 21 60
27 October 2014 92.2% 2 0 1 17 66
3 November 2014 90.9% 1 0 1 18 46
10 November 2014 97.1% 0 0 0 6 46
17 November 2014 89.8% 0 0 5 15 41
24 November 2014 94% 1 0 2 17 85
1 December 2014 94.6% 0 0 2 13 63
8 December 2014 90.6% 3 1 1 7 52
15 December 2014 94.8% 0 0 3 8 56
22 December 2014 90% 0 0 4 12 34
29 December 2014 92.6% 1 0 3 5 42
5 January 2015 94.4% 0 0 1 12 49
12 January 2015 92.3% 0 2 1 15 57
19 January 2015 90.2% 2 0 3 12 49
26 January 2015 94.5% 0 0 4 10 68
2 February 2015 94% 0 1 0 9 40
9 February 2015 93.6% 0 0 4 9 53
16 February 2015 88.2% 5 0 1 11 53
23 February 2015 91.6% 3 0 1 18 73
2 March 2015 92% 2 0 1 14 58
9 March 2015 92.4% 1 0 1 12 45
16 March 2015 94% 0 0 2 10 46
23 March 2015 93.5% 0 1 3 14 70
30 March 2015 93.3% 1 0 3 8 55
6 April 2015 93.4% 0 0 0 15 42
13 April 2015 92.8% 0 0 2 17 54
20 April 2015 89.4% 3 0 6 12 64
27 April 2015 91.3% 5 0 2 12 84
4 May 2015 89.9% 0 2 1 25 54
11 May 2015 92.8% 1 0 0 13 45
18 May 2015 90.7% 1 1 4 16 61
25 May 2015 89.2% 2 2 5 16 68
1 June 2015 93.3% 0 0 2 16 57
8 June 2015 94.7% 0 1 1 7 48
15 June 2015 93.1% 1 1 0 10 50
22 June 2015 94.2% 1 1 0 14 74
29 June 2015 92.8% 2 2 2 15 94
6 July 2015 94.3% 2 0 0 6 53
13 July 2015 93.5% 1 1 1 12 66
20 July 2015 94.9% 0 1 1 13 73
27 July 2015 94.8% 0 1 4 8 78
3 August 2015 94.9% 1 0 0 8 50
10 August 2015 90.2% 2 0 0 16 43
17 August 2015 89.2% 2 0 2 10 37
24 August 2015 95% 0 1 0 11 58
31 August 2015 91.4% 2 0 2 9 48
7 September 2015 93% 2 0 0 12 57
14 September 2015 94% 1 0 1 9 51
21 September 2015 96.5% 0 0 0 5 31
28 September 2015 95.6% 1 0 0 12 77
5 October 2015 92.4% 1 1 0 19 64
12 October 2015 96.1% 0 1 1 6 62
19 October 2015 95.3% 0 0 0 18 77
26 October 2015 94.9% 0 0 2 17 83
2 November 2015 93.6% 1 0 0 16 61
9 November 2015 96.1% 0 0 0 8 43
16 November 2015 91.8% 1 0 0 20 52
23 November 2015 90.5% 1 0 4 25 67
30 November 2015 94% 1 1 1 12 72
7 December 2015 93.4% 0 0 0 16 45
14 December 2015 92.5% 0 2 1 10 47
21 December 2015 90.3% 2 1 4 7 53
28 December 2015 93.4% 0 1 1 8 39
4 January 2016 91.3% 3 0 2 11 62
11 January 2016 91.1% 0 1 1 22 52
18 January 2016 94.3% 0 0 1 19 72
25 January 2016 94.5% 0 0 1 16 65
1 February 2016 91.9% 1 0 1 19 56
8 February 2016 94.6% 0 0 0 12 44
15 February 2016 93.6% 0 0 2 17 63
22 February 2016 93.3% 0 0 7 17 91
29 February 2016 96.3% 1 0 0 8 72
7 March 2016 94.3% 0 0 1 14 55
14 March 2016 96.2% 0 0 0 11 62
21 March 2016 89.4% 4 2 3 14 76
28 March 2016 95.2% 0 0 1 20 93
4 April 2016 94.6% 0 1 0 10 49
11 April 2016 91.4% 2 2 0 14 63
18 April 2016 94.2% 1 0 1 15 74
25 April 2016 95.7% 0 1 1 14 94
2 May 2016 95.8% 0 0 1 9 56
9 May 2016 96.3% 0 0 1 8 59
16 May 2016 94.1% 0 0 2 11 51
23 May 2016 94.2% 0 1 3 15 85
30 May 2016 96.8% 0 0 0 12 82
6 June 2016 93.8% 1 0 0 15 60
13 June 2016 95.7% 0 0 0 13 62
20 June 2016 94.7% 1 0 1 10 64
27 June 2016 95.9% 1 0 0 16 106
4 July 2016 96.9% 0 0 0 8 56
11 July 2016 93.7% 1 1 1 9 59
18 July 2016 95.3% 0 0 1 13 66
25 July 2016 94.3% 1 0 2 14 80
1 August 2016 92.9% 1 0 3 15 69
8 August 2016 87.5% 5 0 0 10 45
15 August 2016 94.7% 1 0 0 12 63
22 August 2016 94.3% 0 0 1 8 35
19 September 2016 97.1% 0 0 0 10 75
3 October 2016 94.5% 1 0 0 11 56
10 October 2016 94% 0 0 3 11 57
17 October 2016 96.6% 0 0 0 10 64
24 October 2016 96.1% 0 0 0 15 81
31 October 2016 93.8% 0 0 3 12 58
7 November 2016 94.6% 1 0 0 8 47
14 November 2016 93.9% 1 0 2 10 61
21 November 2016 94% 2 0 0 12 69
28 November 2016 94.1% 2 0 0 16 83
5 December 2016 96.1% 0 0 1 10 65
12 December 2016 92.3% 1 0 2 9 43
19 December 2016 94.4% 0 0 1 9 39
26 December 2016 97.7% 0 0 0 5 49
2 January 2017 97.4% 0 0 0 7 60
9 January 2017 96.1% 0 0 0 11 60
16 January 2017 96% 0 0 1 9 58
23 January 2017 95.8% 0 0 2 13 86
30 January 2017 95% 2 0 2 9 92
6 February 2017 94.6% 0 0 2 11 57
13 February 2017 91.8% 1 0 0 21 54
20 February 2017 96.6% 1 0 0 7 74
27 February 2017 95.6% 0 0 2 14 86
6 March 2017 98.1% 0 0 0 5 61
13 March 2017 93.4% 1 0 0 14 53
20 March 2017 95.5% 1 0 1 14 96
27 March 2017 95.3% 2 0 0 8 75
3 April 2017 90.8% 1 0 0 3 15
24 April 2017 97.7% 0 0 0 2 20
1 May 2017 98.4% 0 0 0 5 74
29 May 2017 97% 0 0 0 6 44
10 July 2017 93.8% 0 0 0 3 9
4 September 2017 96.5% 0 0 0 11 68
25 September 2017 88.8% 1 0 1 3 15
2 October 2017 95.6% 1 0 0 9 64
30 October 2017 96.6% 0 0 1 9 71
6 November 2017 95.8% 0 0 0 10 49
13 November 2017 95% 0 0 0 3 12
27 November 2017 96.7% 0 0 0 13 85
4 December 2017 94.3% 1 1 0 13 73
11 December 2017 96.1% 0 0 1 9 61
25 December 2017 96.9% 0 0 0 2 14
1 January 2018 100% 0 0 0 0 2
8 January 2018 97.4% 0 0 0 3 26
15 January 2018 96.8% 1 0 0 6 70
22 January 2018 96.7% 0 0 0 8 52
29 January 2018 96.2% 0 0 1 16 101
5 February 2018 95.8% 0 0 0 10 50
12 February 2018 96.9% 0 0 0 8 57
19 February 2018 95.8% 0 0 1 3 26
26 February 2018 96.4% 1 0 0 11 93
12 March 2018 97.4% 0 0 0 6 51
19 March 2018 95.1% 1 0 1 2 37
26 March 2018 95.8% 1 0 0 5 48
2 April 2018 91.5% 1 1 0 14 46
9 April 2018 98.5% 0 0 0 3 46
23 April 2018 93% 0 0 1 15 45
30 April 2018 97.3% 0 0 0 5 41
7 May 2018 97.4% 0 1 0 4 62
14 May 2018 98.7% 0 0 0 1 18
21 May 2018 96.8% 0 0 0 12 83
28 May 2018 93.4% 1 0 0 5 28
2 July 2018 95% 2 0 1 13 98
9 July 2018 98.1% 0 0 0 2 25
30 July 2018 93.1% 1 1 1 16 71
6 August 2018 96.9% 0 0 0 7 49
13 August 2018 89.3% 5 0 1 7 55
20 August 2018 97.5% 0 0 0 10 91
27 August 2018 93.8% 2 0 0 13 70
3 September 2018 97.2% 0 0 0 9 71
10 September 2018 95.3% 0 0 2 11 67
17 September 2018 95.5% 1 0 1 9 72

Completion rate

What percentage of users completed the transaction

August 201880.8%
Date Click to sort Digital take-up Click to sort
1 to 31 March 2018 84.3%
1 to 30 April 2018 80.8%
1 to 31 May 2018 80.6%
1 to 30 June 2018 80.8%
1 to 31 July 2018 80.1%
1 to 31 August 2018 80.8%
Date Click to sort Digital take-up Click to sort
1 to 30 September 2017 83.1%
1 to 31 October 2017 83.1%
1 to 30 November 2017 82.3%
1 to 31 December 2017 85.8%
1 to 31 January 2018 83.1%
1 to 28 February 2018 85.1%
1 to 31 March 2018 84.3%
1 to 30 April 2018 80.8%
1 to 31 May 2018 80.6%
1 to 30 June 2018 80.8%
1 to 31 July 2018 80.1%
1 to 31 August 2018 80.8%

Service availability

30 days

Page load time

24 Sep 20180.74s

Date Click to sort Page load time Click to sort Uptime Click to sort
19 September 2018 1,346ms 100%
20 September 2018 1,292ms 100%
21 September 2018 646ms 100%
22 September 2018 650ms 100%
23 September 2018 702ms 100%
24 September 2018 745ms 100%

Uptime

24 Sep 2018100%

Date Click to sort Page load time Click to sort Uptime Click to sort
19 September 2018 1,346ms 100%
20 September 2018 1,292ms 100%
21 September 2018 646ms 100%
22 September 2018 650ms 100%
23 September 2018 702ms 100%
24 September 2018 745ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
26 August 2018 563ms 100%
27 August 2018 524ms 100%
28 August 2018 614ms 100%
29 August 2018 1,269ms 100%
30 August 2018 1,372ms 100%
31 August 2018 1,372ms 100%
1 September 2018 1,553ms 100%
2 September 2018 1,467ms 100%
3 September 2018 657ms 100%
4 September 2018 630ms 100%
5 September 2018 710ms 100%
6 September 2018 691ms 100%
7 September 2018 631ms 100%
8 September 2018 736ms 100%
9 September 2018 648ms 100%
10 September 2018 684ms 100%
11 September 2018 688ms 100%
12 September 2018 644ms 100%
13 September 2018 607ms 100%
14 September 2018 591ms 100%
15 September 2018 879ms 100%
16 September 2018 1,007ms 100%
17 September 2018 1,289ms 100%
18 September 2018 1,203ms 100%
19 September 2018 1,346ms 100%
20 September 2018 1,292ms 100%
21 September 2018 646ms 100%
22 September 2018 650ms 100%
23 September 2018 702ms 100%
24 September 2018 745ms 100%

24 hours

Page load time

1:00am, 25 Sep 20180.85s

Time Click to sort Page load time Click to sort Uptime Click to sort
8:00pm 838ms 100%
9:00pm 648ms 100%
10:00pm 713ms 100%
11:00pm 866ms 100%
12:00am 842ms 100%
1:00am 846ms 100%

Uptime

1:00am, 25 Sep 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
8:00pm 838ms 100%
9:00pm 648ms 100%
10:00pm 713ms 100%
11:00pm 866ms 100%
12:00am 842ms 100%
1:00am 846ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
2:00am 699ms 100%
3:00am 674ms 100%
4:00am 725ms 100%
5:00am 737ms 100%
6:00am 631ms 100%
7:00am 797ms 100%
8:00am 746ms 100%
9:00am 761ms 100%
10:00am 815ms 100%
11:00am 660ms 100%
12:00pm 744ms 100%
1:00pm 871ms 100%
2:00pm 778ms 100%
3:00pm 760ms 100%
4:00pm 739ms 100%
5:00pm 779ms 100%
6:00pm 764ms 100%
7:00pm 770ms 100%
8:00pm 838ms 100%
9:00pm 648ms 100%
10:00pm 713ms 100%
11:00pm 866ms 100%
12:00am 842ms 100%
1:00am 846ms 100%

Data for renewals of patent intellectual property rights.

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