Dashboard Patent renewals (F12)

This dashboard shows information about how the Patent renewals (F12) service is currently performing.

Transactions per year

416k

Apr 2015 to Mar 2016

+0.56% Jan to Dec 2015

Cost per year

£1.23m

Apr 2015 to Mar 2016

+0.56% Jan to Dec 2015

Cost per transaction

£2.95

Apr 2015 to Mar 2016

0% Jan to Dec 2015

Users online right now

How many users are on any page within the service

0

users online now

Time Click to sort Number of unique visitors Click to sort
4:20am 0
4:30am 0
4:35am 0
4:40am 0
4:45am 0
4:50am 0
4:55am 0
5:00am 0
5:05am 0
5:10am 0
5:15am 0
5:20am 0
5:25am 0
5:30am 0
5:35am 0
5:40am 0
5:45am 0
5:50am 0
5:55am 0
6:00am 0
6:05am 0
6:10am 0
6:15am 0
6:20am 0
6:25am 0
6:30am 0
6:35am 0
6:40am 0
6:45am 1
6:50am 0
6:55am 0
7:05am 0
7:10am 0
7:15am 0
7:20am 1
7:25am 1
7:30am 0
7:35am 0
7:40am 0
7:45am 0
7:50am 0
7:55am 0
8:00am 0
8:05am 0
8:10am 0
8:15am 0
8:20am 0
8:25am 0
8:30am 0
8:35am 0
8:40am 0
8:45am 0
8:50am 0
8:55am 0
9:00am 1
9:05am 0
9:10am 0
9:15am 0
9:20am 0
9:25am 0
9:30am 0
9:35am 0
9:40am 0
9:45am 0
9:50am 0
9:55am 0
10:00am 0
10:05am 0
10:10am 0
10:15am 1
10:20am 0
10:25am 0
10:30am 0
10:35am 0
10:40am 0
10:45am 0
10:50am 0
10:55am 0
11:00am 0
11:05am 0
11:10am 0
11:15am 1
11:20am 1
11:25am 0
11:35am 0
11:40am 0
11:50am 0
11:55am 0
12:00pm 0
12:10pm 0
12:20pm 0
12:25pm 0
12:30pm 0
12:35pm 0
12:40pm 0
12:45pm 0
12:50pm 0
12:55pm 0
1:00pm 0
1:05pm 0
1:10pm 0
1:15pm 0
1:20pm 0
1:25pm 0
1:30pm 0
1:35pm 0
1:40pm 0
1:45pm 0
1:50pm 0
1:55pm 0
2:00pm 0
2:05pm 0
2:10pm 0
2:15pm 0
2:20pm 0
2:25pm 0
2:30pm 0
2:35pm 0
2:40pm 0
2:45pm 0
2:50pm 0
2:55pm 0
3:00pm 0
3:05pm 0
3:10pm 1
3:15pm 0
3:20pm 0
3:25pm 0
3:30pm 0
3:35pm 0
3:40pm 0
3:45pm 0
3:55pm 0
4:00pm 0
4:05pm 0
4:10pm 0
4:15pm 0
4:22pm 0
4:25pm 0
4:30pm 0
4:35pm 0
4:40pm 0
4:45pm 0
4:50pm 0
4:55pm 0
5:00pm 0
5:05pm 0
5:10pm 0
5:15pm 1
5:20pm 0
5:25pm 0
5:30pm 1
5:35pm 1
5:40pm 0
5:45pm 0
5:50pm 0
6:00pm 0
6:10pm 0
6:15pm 0
6:20pm 0
6:25pm 0
6:30pm 0
6:35pm 0
6:40pm 0
6:45pm 0
6:50pm 0
6:55pm 0
7:00pm 0
7:05pm 1
7:10pm 1
7:15pm 0
7:20pm 0
7:25pm 0
7:30pm 0
7:35pm 0
7:40pm 0
7:45pm 0
7:50pm 0
7:55pm 0
8:00pm 0
8:05pm 0
8:10pm 0
8:15pm 0
8:20pm 0
8:25pm 0
8:30pm 0
8:35pm 0
8:40pm 1
8:45pm 0
8:50pm 0
8:55pm 0
9:00pm 0
9:05pm 0
9:10pm 0
9:15pm 0
9:20pm 0
9:30pm 0
9:35pm 0
9:40pm 0
9:45pm 0
9:50pm 0
9:55pm 0
10:00pm 0
10:05pm 0
10:10pm 0
10:15pm 0
10:20pm 0
10:25pm 0
10:30pm 0
10:35pm 0
10:40pm 0
10:45pm 0
10:50pm 0
10:55pm 0
11:00pm 0
11:05pm 0
11:10pm 0
11:15pm 0
11:20pm 0
11:25pm 0
11:30pm 0
11:35pm 0
11:40pm 0
11:45pm 0
11:50pm 1
11:55pm 0
12:00am 0
12:05am 0
12:10am 0
12:15am 0
12:33am 0
12:33am 0
12:33am 0
12:35am 0
12:40am 0
12:45am 0
12:50am 0
12:55am 0
1:00am 0
1:05am 0
1:10am 1
1:15am 0
1:20am 0
1:25am 0
1:30am 0
1:35am 0
1:40am 0
1:45am 0
1:50am 0
1:55am 0
2:00am 0
2:05am 0
2:10am 0
2:15am 0
2:20am 0
2:25am 1
2:30am 0
2:35am 0
2:40am 0
2:47am 0
2:52am 0
3:00am 0
3:05am 0
3:10am 0
3:15am 0
3:20am 0
3:25am 0
3:30am 0
3:35am 0
3:40am 0
3:45am 0
3:50am 0
3:55am 0
4:00am 0
4:05am 0
4:10am 0
4:15am 0
4:20am 0
4:25am 0
4:30am 0
4:35am 0
4:40am 0
4:45am 0
4:50am 0
4:55am 0
5:00am 0
5:05am 0
5:10am 0
5:15am 0

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Online Click to sort Bulk software Click to sort Paper Click to sort
1 to 30 April 2016 2,753 28,922 1,917
1 to 31 May 2016 2,746 22,433 1,470
1 to 30 June 2016 3,252 41,078 1,521
1 to 31 July 2016 2,793 29,708 1,377
1 to 31 August 2016 2,531 21,720 1,100
1 to 30 September 2016 2,896 40,221 1,207
1 to 31 October 2016 3,014 30,469 1,381
1 to 30 November 2016 2,921 28,739 1,276
1 to 31 December 2016 3,089 36,864 1,126
1 to 31 January 2017 2,914 27,529 1,100
1 to 28 February 2017 3,145 30,245 1,072
1 to 31 March 2017 3,665 38,584 1,174

Digital take-up

What percentage of transactions were completed using the online service

March 201797.3%
Date Click to sort Digital take-up Click to sort
1 to 30 April 2016 94.3%
1 to 31 May 2016 94.5%
1 to 30 June 2016 96.7%
1 to 31 July 2016 95.9%
1 to 31 August 2016 95.7%
1 to 30 September 2016 97.3%
1 to 31 October 2016 96%
1 to 30 November 2016 96.1%
1 to 31 December 2016 97.3%
1 to 31 January 2017 96.5%
1 to 28 February 2017 96.9%
1 to 31 March 2017 97.3%

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

3 to 9 Apr 201790.8%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
28 April 2014 92.9% 0 0 0 2 5
5 May 2014 95% 0 0 1 2 17
12 May 2014 92% 0 0 1 6 18
19 May 2014 95.6% 0 0 0 7 33
26 May 2014 95.7% 0 0 0 8 38
2 June 2014 94.4% 0 1 0 8 40
9 June 2014 89.5% 0 2 0 2 15
16 June 2014 94.8% 0 1 0 2 21
23 June 2014 92% 0 0 0 17 36
30 June 2014 94.8% 0 0 0 9 34
7 July 2014 93.1% 1 0 0 7 32
14 July 2014 95.8% 0 0 0 8 40
21 July 2014 94.8% 0 0 0 11 42
28 July 2014 93.4% 0 0 1 12 40
4 August 2014 94.1% 0 1 0 9 41
11 August 2014 93.9% 0 0 0 11 34
18 August 2014 97.2% 0 0 0 6 47
25 August 2014 95.9% 1 0 0 7 59
1 September 2014 91.5% 2 0 0 14 49
8 September 2014 91.7% 0 0 2 11 32
15 September 2014 90% 3 0 2 6 44
22 September 2014 92.9% 1 0 1 15 57
29 September 2014 92.4% 1 0 1 22 68
6 October 2014 88.3% 3 2 0 13 48
13 October 2014 89.5% 1 2 1 11 40
20 October 2014 92.2% 0 1 1 21 60
27 October 2014 92.2% 2 0 1 17 66
3 November 2014 90.9% 1 0 1 18 46
10 November 2014 97.1% 0 0 0 6 46
17 November 2014 89.8% 0 0 5 15 41
24 November 2014 94% 1 0 2 17 85
1 December 2014 94.6% 0 0 2 13 63
8 December 2014 90.6% 3 1 1 7 52
15 December 2014 94.8% 0 0 3 8 56
22 December 2014 90% 0 0 4 12 34
29 December 2014 92.6% 1 0 3 5 42
5 January 2015 94.4% 0 0 1 12 49
12 January 2015 92.3% 0 2 1 15 57
19 January 2015 90.2% 2 0 3 12 49
26 January 2015 94.5% 0 0 4 10 68
2 February 2015 94% 0 1 0 9 40
9 February 2015 93.6% 0 0 4 9 53
16 February 2015 88.2% 5 0 1 11 53
23 February 2015 91.6% 3 0 1 18 73
2 March 2015 92% 2 0 1 14 58
9 March 2015 92.4% 1 0 1 12 45
16 March 2015 94% 0 0 2 10 46
23 March 2015 93.5% 0 1 3 14 70
30 March 2015 93.3% 1 0 3 8 55
6 April 2015 93.4% 0 0 0 15 42
13 April 2015 92.8% 0 0 2 17 54
20 April 2015 89.4% 3 0 6 12 64
27 April 2015 91.3% 5 0 2 12 84
4 May 2015 89.9% 0 2 1 25 54
11 May 2015 92.8% 1 0 0 13 45
18 May 2015 90.7% 1 1 4 16 61
25 May 2015 89.2% 2 2 5 16 68
1 June 2015 93.3% 0 0 2 16 57
8 June 2015 94.7% 0 1 1 7 48
15 June 2015 93.1% 1 1 0 10 50
22 June 2015 94.2% 1 1 0 14 74
29 June 2015 92.8% 2 2 2 15 94
6 July 2015 94.3% 2 0 0 6 53
13 July 2015 93.5% 1 1 1 12 66
20 July 2015 94.9% 0 1 1 13 73
27 July 2015 94.8% 0 1 4 8 78
3 August 2015 94.9% 1 0 0 8 50
10 August 2015 90.2% 2 0 0 16 43
17 August 2015 89.2% 2 0 2 10 37
24 August 2015 95% 0 1 0 11 58
31 August 2015 91.4% 2 0 2 9 48
7 September 2015 93% 2 0 0 12 57
14 September 2015 94% 1 0 1 9 51
21 September 2015 96.5% 0 0 0 5 31
28 September 2015 95.6% 1 0 0 12 77
5 October 2015 92.4% 1 1 0 19 64
12 October 2015 96.1% 0 1 1 6 62
19 October 2015 95.3% 0 0 0 18 77
26 October 2015 94.9% 0 0 2 17 83
2 November 2015 93.6% 1 0 0 16 61
9 November 2015 96.1% 0 0 0 8 43
16 November 2015 91.8% 1 0 0 20 52
23 November 2015 90.5% 1 0 4 25 67
30 November 2015 94% 1 1 1 12 72
7 December 2015 93.4% 0 0 0 16 45
14 December 2015 92.5% 0 2 1 10 47
21 December 2015 90.3% 2 1 4 7 53
28 December 2015 93.4% 0 1 1 8 39
4 January 2016 91.3% 3 0 2 11 62
11 January 2016 91.1% 0 1 1 22 52
18 January 2016 94.3% 0 0 1 19 72
25 January 2016 94.5% 0 0 1 16 65
1 February 2016 91.9% 1 0 1 19 56
8 February 2016 94.6% 0 0 0 12 44
15 February 2016 93.6% 0 0 2 17 63
22 February 2016 93.3% 0 0 7 17 91
29 February 2016 96.3% 1 0 0 8 72
7 March 2016 94.3% 0 0 1 14 55
14 March 2016 96.2% 0 0 0 11 62
21 March 2016 89.4% 4 2 3 14 76
28 March 2016 95.2% 0 0 1 20 93
4 April 2016 94.6% 0 1 0 10 49
11 April 2016 91.4% 2 2 0 14 63
18 April 2016 94.2% 1 0 1 15 74
25 April 2016 95.7% 0 1 1 14 94
2 May 2016 95.8% 0 0 1 9 56
9 May 2016 96.3% 0 0 1 8 59
16 May 2016 94.1% 0 0 2 11 51
23 May 2016 94.2% 0 1 3 15 85
30 May 2016 96.8% 0 0 0 12 82
6 June 2016 93.8% 1 0 0 15 60
13 June 2016 95.7% 0 0 0 13 62
20 June 2016 94.7% 1 0 1 10 64
27 June 2016 95.9% 1 0 0 16 106
4 July 2016 96.9% 0 0 0 8 56
11 July 2016 93.7% 1 1 1 9 59
18 July 2016 95.3% 0 0 1 13 66
25 July 2016 94.3% 1 0 2 14 80
1 August 2016 92.9% 1 0 3 15 69
8 August 2016 87.5% 5 0 0 10 45
15 August 2016 94.7% 1 0 0 12 63
22 August 2016 94.3% 0 0 1 8 35
19 September 2016 97.1% 0 0 0 10 75
3 October 2016 94.5% 1 0 0 11 56
10 October 2016 94% 0 0 3 11 57
17 October 2016 96.6% 0 0 0 10 64
24 October 2016 96.1% 0 0 0 15 81
31 October 2016 93.8% 0 0 3 12 58
7 November 2016 94.6% 1 0 0 8 47
14 November 2016 93.9% 1 0 2 10 61
21 November 2016 94% 2 0 0 12 69
28 November 2016 94.1% 2 0 0 16 83
5 December 2016 96.1% 0 0 1 10 65
12 December 2016 92.3% 1 0 2 9 43
19 December 2016 94.4% 0 0 1 9 39
26 December 2016 97.7% 0 0 0 5 49
2 January 2017 97.4% 0 0 0 7 60
9 January 2017 96.1% 0 0 0 11 60
16 January 2017 96% 0 0 1 9 58
23 January 2017 95.8% 0 0 2 13 86
30 January 2017 95% 2 0 2 9 92
6 February 2017 94.6% 0 0 2 11 57
13 February 2017 91.8% 1 0 0 21 54
20 February 2017 96.6% 1 0 0 7 74
27 February 2017 93.3% 0 0 1 5 20
20 March 2017 94.7% 1 0 1 10 64
27 March 2017 95.3% 2 0 0 8 75
3 April 2017 90.8% 1 0 0 3 15

Completion rate

What percentage of users completed the transaction

March 201782.8%
Date Click to sort Digital take-up Click to sort
1 to 30 April 2016 84.5%
1 to 31 May 2016 81.9%
1 to 30 June 2016 79.7%
1 to 31 July 2016 82.4%
1 to 31 August 2016 83.2%
1 to 30 September 2016 84.3%
1 to 31 October 2016 82.6%
1 to 30 November 2016 83.2%
1 to 31 December 2016 84.4%
1 to 31 January 2017 82.8%
1 to 28 February 2017 85.3%
1 to 31 March 2017 82.8%

Service availability

30 days

Page load time

29 Apr 20170.94s

Uptime

29 Apr 2017100%

Date Click to sort Page load time Click to sort Uptime Click to sort
31 March 2017 852ms 100%
1 April 2017 702ms 100%
2 April 2017 888ms 100%
3 April 2017 768ms 100%
4 April 2017 1,018ms 100%
5 April 2017 906ms 100%
6 April 2017 710ms 100%
7 April 2017 885ms 98.6%
8 April 2017 809ms 98.6%
9 April 2017 907ms 100%
10 April 2017 744ms 100%
11 April 2017 778ms 100%
12 April 2017 823ms 100%
13 April 2017 1,550ms 100%
14 April 2017 2,510ms 100%
15 April 2017 3,026ms 100%
16 April 2017 2,705ms 100%
17 April 2017 2,421ms 100%
18 April 2017 790ms 99.7%
19 April 2017 880ms 100%
20 April 2017 931ms 100%
21 April 2017 892ms 100%
22 April 2017 903ms 100%
23 April 2017 995ms 100%
24 April 2017 848ms 100%
25 April 2017 926ms 100%
26 April 2017 714ms 100%
27 April 2017 849ms 100%
28 April 2017 913ms 100%
29 April 2017 943ms 100%

24 hours

Page load time

4:00am, 30 Apr 20172.09s

Uptime

4:00am, 30 Apr 2017100%

Time Click to sort Page load time Click to sort Uptime Click to sort
5:00am 825ms 100%
6:00am 938ms 100%
7:00am 761ms 100%
8:00am 857ms 100%
9:00am 895ms 100%
10:00am 1,074ms 100%
11:00am 961ms 100%
12:00pm 721ms 100%
1:00pm 835ms 100%
2:00pm 867ms 100%
3:00pm 1,185ms 100%
4:00pm 921ms 100%
5:00pm 739ms 100%
6:00pm 824ms 100%
7:00pm 865ms 100%
8:00pm 794ms 100%
9:00pm 2,147ms 100%
10:00pm 1,004ms 100%
11:00pm 1,248ms 100%
12:00am 1,008ms 100%
1:00am 823ms 100%
2:00am 2,142ms 100%
3:00am 3,272ms 100%
4:00am 2,089ms 100%

Data for renewals of patent intellectual property rights.

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