Dashboard Patent renewals (F12)

This dashboard shows information about how the Patent renewals (F12) service is currently performing.

Transactions per year

435k

Oct 2016 to Sep 2017

+1.20% July 2016 to June 2017

Cost per year

no data

Oct 2016 to Sep 2017

£1.27m July 2016 to June 2017

Cost per transaction

no data

Oct 2016 to Sep 2017

£2.95 July 2016 to June 2017

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort	Online Click to sort	Bulk software Click to sort	Paper Click to sort
1 to 31 July 2018	3,684	28,884	918
1 to 31 August 2018	3,461	39,569	563
1 to 30 September 2018	3,668	28,322	563
1 to 31 October 2018	4,512	43,156	903
1 to 30 November 2018	3,869	26,354	628
1 to 31 December 2018	3,884	52,249	514

Date Click to sort	Online Click to sort	Bulk software Click to sort	Paper Click to sort
1 to 31 January 2018	3,689	28,555	929
1 to 28 February 2018	3,186	24,164	806
1 to 31 March 2018	4,116	44,991	879
1 to 30 April 2018	3,951	45,142	1,039
1 to 31 May 2018	3,929	30,329	743
1 to 30 June 2018	3,685	33,448	547
1 to 31 July 2018	3,684	28,884	918
1 to 31 August 2018	3,461	39,569	563
1 to 30 September 2018	3,668	28,322	563
1 to 31 October 2018	4,512	43,156	903
1 to 30 November 2018	3,869	26,354	628
1 to 31 December 2018	3,884	52,249	514

Digital take-up

What percentage of transactions were completed using the online service

December 201899.1%

Date Click to sort	Digital take-up Click to sort
1 to 31 August 2018	98.7%
1 to 30 September 2018	98.3%
1 to 31 October 2018	98.1%
1 to 30 November 2018	98%
1 to 31 December 2018	99.1%
1 to 31 January 2019	—

Date Click to sort	Digital take-up Click to sort
1 to 28 February 2018	97.1%
1 to 31 March 2018	98.2%
1 to 30 April 2018	97.9%
1 to 31 May 2018	97.9%
1 to 30 June 2018	98.5%
1 to 31 July 2018	97.3%
1 to 31 August 2018	98.7%
1 to 30 September 2018	98.3%
1 to 31 October 2018	98.1%
1 to 30 November 2018	98%
1 to 31 December 2018	99.1%
1 to 31 January 2019	—

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

11 to 17 Feb 201991.5%

Date Click to sort	User satisfaction Click to sort	Very dissatisfied Click to sort	Dissatisfied Click to sort	Neither satisfied or dissatisfied Click to sort	Satisfied Click to sort	Very satisfied Click to sort
7 January 2019	96.3%	1	0	1	2	50
14 January 2019	88.6%	3	1	2	13	51
21 January 2019	92.4%	0	2	2	17	68
28 January 2019	93.9%	1	2	1	14	89
4 February 2019	93.2%	0	1	1	18	64
11 February 2019	91.5%	1	1	1	15	53

Date Click to sort	User satisfaction Click to sort	Very dissatisfied Click to sort	Dissatisfied Click to sort	Neither satisfied or dissatisfied Click to sort	Satisfied Click to sort	Very satisfied Click to sort
28 April 2014	92.9%	0	0	0	2	5
5 May 2014	95%	0	0	1	2	17
12 May 2014	92%	0	0	1	6	18
19 May 2014	95.6%	0	0	0	7	33
26 May 2014	95.7%	0	0	0	8	38
2 June 2014	94.4%	0	1	0	8	40
9 June 2014	89.5%	0	2	0	2	15
16 June 2014	94.8%	0	1	0	2	21
23 June 2014	92%	0	0	0	17	36
30 June 2014	94.8%	0	0	0	9	34
7 July 2014	93.1%	1	0	0	7	32
14 July 2014	95.8%	0	0	0	8	40
21 July 2014	94.8%	0	0	0	11	42
28 July 2014	93.4%	0	0	1	12	40
4 August 2014	94.1%	0	1	0	9	41
11 August 2014	93.9%	0	0	0	11	34
18 August 2014	97.2%	0	0	0	6	47
25 August 2014	95.9%	1	0	0	7	59
1 September 2014	91.5%	2	0	0	14	49
8 September 2014	91.7%	0	0	2	11	32
15 September 2014	90%	3	0	2	6	44
22 September 2014	92.9%	1	0	1	15	57
29 September 2014	92.4%	1	0	1	22	68
6 October 2014	88.3%	3	2	0	13	48
13 October 2014	89.5%	1	2	1	11	40
20 October 2014	92.2%	0	1	1	21	60
27 October 2014	92.2%	2	0	1	17	66
3 November 2014	90.9%	1	0	1	18	46
10 November 2014	97.1%	0	0	0	6	46
17 November 2014	89.8%	0	0	5	15	41
24 November 2014	94%	1	0	2	17	85
1 December 2014	94.6%	0	0	2	13	63
8 December 2014	90.6%	3	1	1	7	52
15 December 2014	94.8%	0	0	3	8	56
22 December 2014	90%	0	0	4	12	34
29 December 2014	92.6%	1	0	3	5	42
5 January 2015	94.4%	0	0	1	12	49
12 January 2015	92.3%	0	2	1	15	57
19 January 2015	90.2%	2	0	3	12	49
26 January 2015	94.5%	0	0	4	10	68
2 February 2015	94%	0	1	0	9	40
9 February 2015	93.6%	0	0	4	9	53
16 February 2015	88.2%	5	0	1	11	53
23 February 2015	91.6%	3	0	1	18	73
2 March 2015	92%	2	0	1	14	58
9 March 2015	92.4%	1	0	1	12	45
16 March 2015	94%	0	0	2	10	46
23 March 2015	93.5%	0	1	3	14	70
30 March 2015	93.3%	1	0	3	8	55
6 April 2015	93.4%	0	0	0	15	42
13 April 2015	92.8%	0	0	2	17	54
20 April 2015	89.4%	3	0	6	12	64
27 April 2015	91.3%	5	0	2	12	84
4 May 2015	89.9%	0	2	1	25	54
11 May 2015	92.8%	1	0	0	13	45
18 May 2015	90.7%	1	1	4	16	61
25 May 2015	89.2%	2	2	5	16	68
1 June 2015	93.3%	0	0	2	16	57
8 June 2015	94.7%	0	1	1	7	48
15 June 2015	93.1%	1	1	0	10	50
22 June 2015	94.2%	1	1	0	14	74
29 June 2015	92.8%	2	2	2	15	94
6 July 2015	94.3%	2	0	0	6	53
13 July 2015	93.5%	1	1	1	12	66
20 July 2015	94.9%	0	1	1	13	73
27 July 2015	94.8%	0	1	4	8	78
3 August 2015	94.9%	1	0	0	8	50
10 August 2015	90.2%	2	0	0	16	43
17 August 2015	89.2%	2	0	2	10	37
24 August 2015	95%	0	1	0	11	58
31 August 2015	91.4%	2	0	2	9	48
7 September 2015	93%	2	0	0	12	57
14 September 2015	94%	1	0	1	9	51
21 September 2015	96.5%	0	0	0	5	31
28 September 2015	95.6%	1	0	0	12	77
5 October 2015	92.4%	1	1	0	19	64
12 October 2015	96.1%	0	1	1	6	62
19 October 2015	95.3%	0	0	0	18	77
26 October 2015	94.9%	0	0	2	17	83
2 November 2015	93.6%	1	0	0	16	61
9 November 2015	96.1%	0	0	0	8	43
16 November 2015	91.8%	1	0	0	20	52
23 November 2015	90.5%	1	0	4	25	67
30 November 2015	94%	1	1	1	12	72
7 December 2015	93.4%	0	0	0	16	45
14 December 2015	92.5%	0	2	1	10	47
21 December 2015	90.3%	2	1	4	7	53
28 December 2015	93.4%	0	1	1	8	39
4 January 2016	91.3%	3	0	2	11	62
11 January 2016	91.1%	0	1	1	22	52
18 January 2016	94.3%	0	0	1	19	72
25 January 2016	94.5%	0	0	1	16	65
1 February 2016	91.9%	1	0	1	19	56
8 February 2016	94.6%	0	0	0	12	44
15 February 2016	93.6%	0	0	2	17	63
22 February 2016	93.3%	0	0	7	17	91
29 February 2016	96.3%	1	0	0	8	72
7 March 2016	94.3%	0	0	1	14	55
14 March 2016	96.2%	0	0	0	11	62
21 March 2016	89.4%	4	2	3	14	76
28 March 2016	95.2%	0	0	1	20	93
4 April 2016	94.6%	0	1	0	10	49
11 April 2016	91.4%	2	2	0	14	63
18 April 2016	94.2%	1	0	1	15	74
25 April 2016	95.7%	0	1	1	14	94
2 May 2016	95.8%	0	0	1	9	56
9 May 2016	96.3%	0	0	1	8	59
16 May 2016	94.1%	0	0	2	11	51
23 May 2016	94.2%	0	1	3	15	85
30 May 2016	96.8%	0	0	0	12	82
6 June 2016	93.8%	1	0	0	15	60
13 June 2016	95.7%	0	0	0	13	62
20 June 2016	94.7%	1	0	1	10	64
27 June 2016	95.9%	1	0	0	16	106
4 July 2016	96.9%	0	0	0	8	56
11 July 2016	93.7%	1	1	1	9	59
18 July 2016	95.3%	0	0	1	13	66
25 July 2016	94.3%	1	0	2	14	80
1 August 2016	92.9%	1	0	3	15	69
8 August 2016	87.5%	5	0	0	10	45
15 August 2016	94.7%	1	0	0	12	63
22 August 2016	94.3%	0	0	1	8	35
19 September 2016	97.1%	0	0	0	10	75
3 October 2016	94.5%	1	0	0	11	56
10 October 2016	94%	0	0	3	11	57
17 October 2016	96.6%	0	0	0	10	64
24 October 2016	96.1%	0	0	0	15	81
31 October 2016	93.8%	0	0	3	12	58
7 November 2016	94.6%	1	0	0	8	47
14 November 2016	93.9%	1	0	2	10	61
21 November 2016	94%	2	0	0	12	69
28 November 2016	94.1%	2	0	0	16	83
5 December 2016	96.1%	0	0	1	10	65
12 December 2016	92.3%	1	0	2	9	43
19 December 2016	94.4%	0	0	1	9	39
26 December 2016	97.7%	0	0	0	5	49
2 January 2017	97.4%	0	0	0	7	60
9 January 2017	96.1%	0	0	0	11	60
16 January 2017	96%	0	0	1	9	58
23 January 2017	95.8%	0	0	2	13	86
30 January 2017	95%	2	0	2	9	92
6 February 2017	94.6%	0	0	2	11	57
13 February 2017	91.8%	1	0	0	21	54
20 February 2017	96.6%	1	0	0	7	74
27 February 2017	95.6%	0	0	2	14	86
6 March 2017	98.1%	0	0	0	5	61
13 March 2017	93.4%	1	0	0	14	53
20 March 2017	95.5%	1	0	1	14	96
27 March 2017	95.3%	2	0	0	8	75
3 April 2017	90.8%	1	0	0	3	15
24 April 2017	97.7%	0	0	0	2	20
1 May 2017	98.4%	0	0	0	5	74
29 May 2017	97%	0	0	0	6	44
10 July 2017	93.8%	0	0	0	3	9
4 September 2017	96.5%	0	0	0	11	68
25 September 2017	88.8%	1	0	1	3	15
2 October 2017	95.6%	1	0	0	9	64
30 October 2017	96.6%	0	0	1	9	71
6 November 2017	95.8%	0	0	0	10	49
13 November 2017	95%	0	0	0	3	12
27 November 2017	96.7%	0	0	0	13	85
4 December 2017	94.3%	1	1	0	13	73
11 December 2017	96.1%	0	0	1	9	61
25 December 2017	96.9%	0	0	0	2	14
1 January 2018	100%	0	0	0	0	2
8 January 2018	97.4%	0	0	0	3	26
15 January 2018	96.8%	1	0	0	6	70
22 January 2018	96.7%	0	0	0	8	52
29 January 2018	96.2%	0	0	1	16	101
5 February 2018	95.8%	0	0	0	10	50
12 February 2018	96.9%	0	0	0	8	57
19 February 2018	95.8%	0	0	1	3	26
26 February 2018	96.4%	1	0	0	11	93
12 March 2018	97.4%	0	0	0	6	51
19 March 2018	95.1%	1	0	1	2	37
26 March 2018	95.8%	1	0	0	5	48
2 April 2018	91.5%	1	1	0	14	46
9 April 2018	98.5%	0	0	0	3	46
23 April 2018	93%	0	0	1	15	45
30 April 2018	97.3%	0	0	0	5	41
7 May 2018	97.4%	0	1	0	4	62
14 May 2018	98.7%	0	0	0	1	18
21 May 2018	96.8%	0	0	0	12	83
28 May 2018	93.4%	1	0	0	5	28
2 July 2018	95%	2	0	1	13	98
9 July 2018	98.1%	0	0	0	2	25
30 July 2018	93.1%	1	1	1	16	71
6 August 2018	96.9%	0	0	0	7	49
13 August 2018	89.3%	5	0	1	7	55
20 August 2018	97.5%	0	0	0	10	91
27 August 2018	93.8%	2	0	0	13	70
3 September 2018	97.2%	0	0	0	9	71
10 September 2018	95.3%	0	0	2	11	67
17 September 2018	95.5%	1	0	1	9	72
24 September 2018	93.2%	0	0	3	20	73
1 October 2018	93.6%	0	1	2	15	68
8 October 2018	92%	2	0	1	13	56
15 October 2018	93.4%	3	0	0	4	54
22 October 2018	98.3%	0	0	0	5	67
29 October 2018	96.4%	0	0	2	11	92
5 November 2018	94.2%	1	0	3	5	56
12 November 2018	92.6%	2	1	0	7	51
19 November 2018	95.7%	1	0	1	11	85
26 November 2018	95.3%	1	0	1	16	98
3 December 2018	91.8%	3	0	4	11	77
10 December 2018	89%	3	2	1	18	62
17 December 2018	93.8%	1	0	1	18	77
24 December 2018	90%	0	3	0	11	36
31 December 2018	94.7%	0	1	1	7	48
7 January 2019	96.3%	1	0	1	2	50
14 January 2019	88.6%	3	1	2	13	51
21 January 2019	92.4%	0	2	2	17	68
28 January 2019	93.9%	1	2	1	14	89
4 February 2019	93.2%	0	1	1	18	64
11 February 2019	91.5%	1	1	1	15	53

Completion rate

What percentage of users completed the transaction

December 201880.5%

Date Click to sort	Digital take-up Click to sort
1 to 31 August 2018	80.8%
1 to 30 September 2018	82%
1 to 31 October 2018	80.8%
1 to 30 November 2018	79.8%
1 to 31 December 2018	80.5%
1 to 31 January 2019	—

Date Click to sort	Digital take-up Click to sort
1 to 28 February 2018	85.1%
1 to 31 March 2018	84.3%
1 to 30 April 2018	80.8%
1 to 31 May 2018	80.6%
1 to 30 June 2018	80.8%
1 to 31 July 2018	80.1%
1 to 31 August 2018	80.8%
1 to 30 September 2018	82%
1 to 31 October 2018	80.8%
1 to 30 November 2018	79.8%
1 to 31 December 2018	80.5%
1 to 31 January 2019	—

Service availability

30 days

Page load time

21 Feb 20190.46s

Date Click to sort	Page load time Click to sort	Uptime Click to sort
16 February 2019	456ms	100%
17 February 2019	451ms	100%
18 February 2019	447ms	100%
19 February 2019	454ms	100%
20 February 2019	454ms	100%
21 February 2019	464ms	100%

Uptime

21 Feb 2019100%

Date Click to sort	Page load time Click to sort	Uptime Click to sort
16 February 2019	456ms	100%
17 February 2019	451ms	100%
18 February 2019	447ms	100%
19 February 2019	454ms	100%
20 February 2019	454ms	100%
21 February 2019	464ms	100%

Date Click to sort	Page load time Click to sort	Uptime Click to sort
23 January 2019	451ms	100%
24 January 2019	447ms	98.6%
25 January 2019	443ms	100%
26 January 2019	—	—
27 January 2019	594ms	100%
28 January 2019	600ms	100%
29 January 2019	595ms	100%
30 January 2019	587ms	100%
31 January 2019	575ms	100%
1 February 2019	563ms	100%
2 February 2019	545ms	100%
3 February 2019	539ms	100%
4 February 2019	538ms	100%
5 February 2019	502ms	100%
6 February 2019	499ms	100%
7 February 2019	466ms	100%
8 February 2019	469ms	100%
9 February 2019	454ms	100%
10 February 2019	430ms	100%
11 February 2019	428ms	100%
12 February 2019	430ms	100%
13 February 2019	433ms	100%
14 February 2019	447ms	100%
15 February 2019	449ms	100%
16 February 2019	456ms	100%
17 February 2019	451ms	100%
18 February 2019	447ms	100%
19 February 2019	454ms	100%
20 February 2019	454ms	100%
21 February 2019	464ms	100%

24 hours

Page load time

7:00pm, 22 Feb 20190.44s

Time Click to sort	Page load time Click to sort	Uptime Click to sort
2:00pm	438ms	100%
3:00pm	400ms	100%
4:00pm	456ms	100%
5:00pm	444ms	100%
6:00pm	477ms	100%
7:00pm	438ms	100%

Uptime

7:00pm, 22 Feb 2019100%

Time Click to sort	Page load time Click to sort	Uptime Click to sort
2:00pm	438ms	100%
3:00pm	400ms	100%
4:00pm	456ms	100%
5:00pm	444ms	100%
6:00pm	477ms	100%
7:00pm	438ms	100%

Time Click to sort	Page load time Click to sort	Uptime Click to sort
8:00pm	451ms	100%
9:00pm	461ms	100%
10:00pm	492ms	100%
11:00pm	454ms	100%
12:00am	409ms	100%
1:00am	469ms	100%
2:00am	451ms	100%
3:00am	477ms	100%
4:00am	458ms	100%
5:00am	406ms	100%
6:00am	456ms	100%
7:00am	447ms	100%
8:00am	505ms	100%
9:00am	455ms	100%
10:00am	410ms	100%
11:00am	439ms	100%
12:00pm	433ms	100%
1:00pm	456ms	100%
2:00pm	438ms	100%
3:00pm	400ms	100%
4:00pm	456ms	100%
5:00pm	444ms	100%
6:00pm	477ms	100%
7:00pm	438ms	100%

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