Dashboard Patent renewals (F12)

This dashboard shows information about how the Patent renewals (F12) service is currently performing.

Transactions per year

420k

July 2015 to June 2016

+0.94% Apr 2015 to Mar 2016

Cost per year

£1.24m

July 2015 to June 2016

+0.94% Apr 2015 to Mar 2016

Cost per transaction

£2.95

July 2015 to June 2016

0% Apr 2015 to Mar 2016

Users online right now

How many users are on any page within the service

0

users online now

Time Click to sort	Number of unique visitors Click to sort
5:40pm	1
5:45pm	1
5:50pm	0
5:55pm	0
6:00pm	0
6:05pm	0
6:10pm	0
6:15pm	0
6:20pm	0
6:25pm	0
6:30pm	0
6:35pm	0
6:40pm	0
6:45pm	0
6:50pm	0
6:55pm	0
7:00pm	0
7:05pm	0
7:10pm	0
7:15pm	0
7:20pm	0
7:25pm	0
7:30pm	0
7:35pm	0
7:40pm	1
7:45pm	0
7:50pm	0
7:55pm	0
8:00pm	0
8:05pm	0
8:10pm	0
8:15pm	0
8:20pm	0
8:25pm	1
8:30pm	0
8:35pm	0
8:40pm	0
8:45pm	0
8:50pm	0
8:55pm	0
9:00pm	0
9:05pm	0
9:10pm	0
9:15pm	0
9:20pm	0
9:25pm	0
9:30pm	0
9:35pm	0
9:40pm	0
9:45pm	0
9:50pm	0
9:55pm	0
10:00pm	0
10:05pm	0
10:10pm	0
10:15pm	0
10:20pm	0
10:25pm	0
10:30pm	0
10:35pm	0
10:40pm	0
10:45pm	0
10:50pm	0
10:55pm	0
11:00pm	0
11:05pm	0
11:10pm	0
11:15pm	0
11:20pm	0
11:25pm	0
11:30pm	0
11:35pm	0
11:40pm	0
11:45pm	0
11:50pm	0
11:55pm	0
12:00am	0
12:52am	0
12:52am	0
12:52am	0
12:53am	0
12:53am	0
12:53am	0
12:53am	0
12:53am	0
12:53am	0
12:54am	0
12:55am	0
1:00am	0
1:05am	0
1:10am	0
1:15am	0
1:20am	0
1:25am	0
1:30am	0
1:35am	0
1:40am	0
1:45am	0
1:50am	0
1:55am	0
2:00am	0
2:05am	0
2:10am	0
2:15am	0
2:20am	0
2:25am	0
2:30am	1
2:35am	0
2:40am	0
2:45am	0
2:50am	0
2:55am	0
3:00am	0
3:05am	0
3:10am	0
3:15am	0
3:20am	0
3:25am	0
3:30am	0
3:35am	0
3:40am	0
3:45am	0
3:50am	0
3:55am	0
4:00am	0
4:10am	0
4:15am	0
4:20am	0
4:25am	0
4:30am	0
4:35am	0
4:40am	0
4:45am	0
4:50am	0
4:55am	0
5:00am	0
5:05am	0
5:10am	0
5:15am	0
5:20am	0
5:25am	0
5:30am	0
5:35am	0
5:40am	0
5:45am	0
5:50am	0
5:55am	0
6:00am	0
6:05am	0
6:10am	0
6:15am	0
6:20am	0
6:25am	0
6:30am	0
6:35am	0
6:40am	0
6:45am	0
6:50am	0
6:55am	1
7:00am	1
7:05am	0
7:10am	0
7:15am	1
7:20am	0
7:25am	0
7:30am	0
7:35am	0
7:40am	0
7:45am	0
7:50am	0
7:55am	0
8:00am	0
8:05am	0
8:10am	0
8:15am	0
8:20am	0
8:25am	0
8:30am	0
8:35am	0
8:40am	0
8:45am	0
8:50am	0
8:55am	0
9:00am	0
9:05am	0
9:10am	0
9:15am	0
9:20am	0
9:25am	0
9:30am	0
9:35am	1
9:40am	1
9:45am	0
9:50am	1
9:55am	0
10:00am	0
10:05am	0
10:10am	0
10:15am	0
10:20am	0
10:25am	0
10:30am	0
10:35am	0
10:40am	0
10:45am	1
10:50am	0
10:55am	0
11:00am	0
11:05am	0
11:10am	0
11:15am	0
11:20am	0
11:25am	0
11:30am	1
11:35am	0
11:40am	0
11:45am	0
11:50am	0
11:55am	0
12:00pm	0
12:05pm	1
12:10pm	0
12:15pm	0
12:20pm	0
12:25pm	0
12:30pm	0
12:35pm	0
12:40pm	1
12:45pm	0
12:50pm	0
12:55pm	0
1:00pm	0
1:05pm	0
1:10pm	0
1:15pm	0
1:20pm	0
1:25pm	0
1:30pm	0
1:35pm	0
1:40pm	0
1:45pm	0
1:50pm	0
1:55pm	0
2:00pm	0
2:05pm	0
2:10pm	0
2:15pm	0
2:20pm	0
2:25pm	0
2:32pm	0
2:35pm	0
2:40pm	0
2:45pm	0
2:50pm	0
2:55pm	0
3:00pm	0
3:05pm	0
3:10pm	0
3:15pm	0
3:20pm	0
3:25pm	0
3:30pm	0
3:35pm	1
3:40pm	1
3:45pm	0
3:50pm	0
3:55pm	0
4:00pm	0
4:05pm	0
4:10pm	0
4:15pm	0
4:20pm	0
4:25pm	0
4:30pm	0
4:35pm	0
4:40pm	1
4:45pm	1
4:50pm	1
4:55pm	0
5:00pm	0
5:05pm	0
5:10pm	0
5:15pm	0
5:20pm	1
5:25pm	0
5:30pm	0
5:35pm	0
5:40pm	0
5:45pm	1
5:50pm	0
5:55pm	0
6:00pm	0
6:05pm	0
6:10pm	0
6:15pm	0
6:20pm	0
6:25pm	0
6:30pm	0
6:35pm	0

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort	Online Click to sort	Bulk software Click to sort	Paper Click to sort
1 to 31 July 2016	2,793	29,708	1,377
1 to 31 August 2016	2,531	21,720	1,100
1 to 30 September 2016	2,896	40,221	1,207
1 to 31 October 2016	3,014	30,469	1,381
1 to 30 November 2016	2,921	28,739	1,276
1 to 31 December 2016	3,089	36,864	1,126
1 to 31 January 2017	2,914	27,529	1,100
1 to 28 February 2017	3,145	30,245	1,072
1 to 31 March 2017	3,665	38,584	1,174
1 to 30 April 2017	3,073	28,869	1,168
1 to 31 May 2017	3,383	26,049	1,109
1 to 30 June 2017	3,600	40,902	1,009

Digital take-up

What percentage of transactions were completed using the online service

June 201797.8%

Date Click to sort	Digital take-up Click to sort
1 to 31 July 2016	95.9%
1 to 31 August 2016	95.7%
1 to 30 September 2016	97.3%
1 to 31 October 2016	96%
1 to 30 November 2016	96.1%
1 to 31 December 2016	97.3%
1 to 31 January 2017	96.5%
1 to 28 February 2017	96.9%
1 to 31 March 2017	97.3%
1 to 30 April 2017	96.5%
1 to 31 May 2017	96.4%
1 to 30 June 2017	97.8%

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

10 to 16 July 201793.8%

Date Click to sort	User satisfaction Click to sort	Very dissatisfied Click to sort	Dissatisfied Click to sort	Neither satisfied or dissatisfied Click to sort	Satisfied Click to sort	Very satisfied Click to sort
28 April 2014	92.9%	0	0	0	2	5
5 May 2014	95%	0	0	1	2	17
12 May 2014	92%	0	0	1	6	18
19 May 2014	95.6%	0	0	0	7	33
26 May 2014	95.7%	0	0	0	8	38
2 June 2014	94.4%	0	1	0	8	40
9 June 2014	89.5%	0	2	0	2	15
16 June 2014	94.8%	0	1	0	2	21
23 June 2014	92%	0	0	0	17	36
30 June 2014	94.8%	0	0	0	9	34
7 July 2014	93.1%	1	0	0	7	32
14 July 2014	95.8%	0	0	0	8	40
21 July 2014	94.8%	0	0	0	11	42
28 July 2014	93.4%	0	0	1	12	40
4 August 2014	94.1%	0	1	0	9	41
11 August 2014	93.9%	0	0	0	11	34
18 August 2014	97.2%	0	0	0	6	47
25 August 2014	95.9%	1	0	0	7	59
1 September 2014	91.5%	2	0	0	14	49
8 September 2014	91.7%	0	0	2	11	32
15 September 2014	90%	3	0	2	6	44
22 September 2014	92.9%	1	0	1	15	57
29 September 2014	92.4%	1	0	1	22	68
6 October 2014	88.3%	3	2	0	13	48
13 October 2014	89.5%	1	2	1	11	40
20 October 2014	92.2%	0	1	1	21	60
27 October 2014	92.2%	2	0	1	17	66
3 November 2014	90.9%	1	0	1	18	46
10 November 2014	97.1%	0	0	0	6	46
17 November 2014	89.8%	0	0	5	15	41
24 November 2014	94%	1	0	2	17	85
1 December 2014	94.6%	0	0	2	13	63
8 December 2014	90.6%	3	1	1	7	52
15 December 2014	94.8%	0	0	3	8	56
22 December 2014	90%	0	0	4	12	34
29 December 2014	92.6%	1	0	3	5	42
5 January 2015	94.4%	0	0	1	12	49
12 January 2015	92.3%	0	2	1	15	57
19 January 2015	90.2%	2	0	3	12	49
26 January 2015	94.5%	0	0	4	10	68
2 February 2015	94%	0	1	0	9	40
9 February 2015	93.6%	0	0	4	9	53
16 February 2015	88.2%	5	0	1	11	53
23 February 2015	91.6%	3	0	1	18	73
2 March 2015	92%	2	0	1	14	58
9 March 2015	92.4%	1	0	1	12	45
16 March 2015	94%	0	0	2	10	46
23 March 2015	93.5%	0	1	3	14	70
30 March 2015	93.3%	1	0	3	8	55
6 April 2015	93.4%	0	0	0	15	42
13 April 2015	92.8%	0	0	2	17	54
20 April 2015	89.4%	3	0	6	12	64
27 April 2015	91.3%	5	0	2	12	84
4 May 2015	89.9%	0	2	1	25	54
11 May 2015	92.8%	1	0	0	13	45
18 May 2015	90.7%	1	1	4	16	61
25 May 2015	89.2%	2	2	5	16	68
1 June 2015	93.3%	0	0	2	16	57
8 June 2015	94.7%	0	1	1	7	48
15 June 2015	93.1%	1	1	0	10	50
22 June 2015	94.2%	1	1	0	14	74
29 June 2015	92.8%	2	2	2	15	94
6 July 2015	94.3%	2	0	0	6	53
13 July 2015	93.5%	1	1	1	12	66
20 July 2015	94.9%	0	1	1	13	73
27 July 2015	94.8%	0	1	4	8	78
3 August 2015	94.9%	1	0	0	8	50
10 August 2015	90.2%	2	0	0	16	43
17 August 2015	89.2%	2	0	2	10	37
24 August 2015	95%	0	1	0	11	58
31 August 2015	91.4%	2	0	2	9	48
7 September 2015	93%	2	0	0	12	57
14 September 2015	94%	1	0	1	9	51
21 September 2015	96.5%	0	0	0	5	31
28 September 2015	95.6%	1	0	0	12	77
5 October 2015	92.4%	1	1	0	19	64
12 October 2015	96.1%	0	1	1	6	62
19 October 2015	95.3%	0	0	0	18	77
26 October 2015	94.9%	0	0	2	17	83
2 November 2015	93.6%	1	0	0	16	61
9 November 2015	96.1%	0	0	0	8	43
16 November 2015	91.8%	1	0	0	20	52
23 November 2015	90.5%	1	0	4	25	67
30 November 2015	94%	1	1	1	12	72
7 December 2015	93.4%	0	0	0	16	45
14 December 2015	92.5%	0	2	1	10	47
21 December 2015	90.3%	2	1	4	7	53
28 December 2015	93.4%	0	1	1	8	39
4 January 2016	91.3%	3	0	2	11	62
11 January 2016	91.1%	0	1	1	22	52
18 January 2016	94.3%	0	0	1	19	72
25 January 2016	94.5%	0	0	1	16	65
1 February 2016	91.9%	1	0	1	19	56
8 February 2016	94.6%	0	0	0	12	44
15 February 2016	93.6%	0	0	2	17	63
22 February 2016	93.3%	0	0	7	17	91
29 February 2016	96.3%	1	0	0	8	72
7 March 2016	94.3%	0	0	1	14	55
14 March 2016	96.2%	0	0	0	11	62
21 March 2016	89.4%	4	2	3	14	76
28 March 2016	95.2%	0	0	1	20	93
4 April 2016	94.6%	0	1	0	10	49
11 April 2016	91.4%	2	2	0	14	63
18 April 2016	94.2%	1	0	1	15	74
25 April 2016	95.7%	0	1	1	14	94
2 May 2016	95.8%	0	0	1	9	56
9 May 2016	96.3%	0	0	1	8	59
16 May 2016	94.1%	0	0	2	11	51
23 May 2016	94.2%	0	1	3	15	85
30 May 2016	96.8%	0	0	0	12	82
6 June 2016	93.8%	1	0	0	15	60
13 June 2016	95.7%	0	0	0	13	62
20 June 2016	94.7%	1	0	1	10	64
27 June 2016	95.9%	1	0	0	16	106
4 July 2016	96.9%	0	0	0	8	56
11 July 2016	93.7%	1	1	1	9	59
18 July 2016	95.3%	0	0	1	13	66
25 July 2016	94.3%	1	0	2	14	80
1 August 2016	92.9%	1	0	3	15	69
8 August 2016	87.5%	5	0	0	10	45
15 August 2016	94.7%	1	0	0	12	63
22 August 2016	94.3%	0	0	1	8	35
19 September 2016	97.1%	0	0	0	10	75
3 October 2016	94.5%	1	0	0	11	56
10 October 2016	94%	0	0	3	11	57
17 October 2016	96.6%	0	0	0	10	64
24 October 2016	96.1%	0	0	0	15	81
31 October 2016	93.8%	0	0	3	12	58
7 November 2016	94.6%	1	0	0	8	47
14 November 2016	93.9%	1	0	2	10	61
21 November 2016	94%	2	0	0	12	69
28 November 2016	94.1%	2	0	0	16	83
5 December 2016	96.1%	0	0	1	10	65
12 December 2016	92.3%	1	0	2	9	43
19 December 2016	94.4%	0	0	1	9	39
26 December 2016	97.7%	0	0	0	5	49
2 January 2017	97.4%	0	0	0	7	60
9 January 2017	96.1%	0	0	0	11	60
16 January 2017	96%	0	0	1	9	58
23 January 2017	95.8%	0	0	2	13	86
30 January 2017	95%	2	0	2	9	92
6 February 2017	94.6%	0	0	2	11	57
13 February 2017	91.8%	1	0	0	21	54
20 February 2017	96.6%	1	0	0	7	74
27 February 2017	95.6%	0	0	2	14	86
6 March 2017	98.1%	0	0	0	5	61
13 March 2017	93.4%	1	0	0	14	53
20 March 2017	95.5%	1	0	1	14	96
27 March 2017	95.3%	2	0	0	8	75
3 April 2017	90.8%	1	0	0	3	15
24 April 2017	97.7%	0	0	0	2	20
1 May 2017	98.4%	0	0	0	5	74
29 May 2017	97%	0	0	0	6	44
10 July 2017	93.8%	0	0	0	3	9

Completion rate

What percentage of users completed the transaction

June 201784.3%

Date Click to sort	Digital take-up Click to sort
1 to 31 July 2016	82.4%
1 to 31 August 2016	83.2%
1 to 30 September 2016	84.3%
1 to 31 October 2016	82.6%
1 to 30 November 2016	83.2%
1 to 31 December 2016	84.4%
1 to 31 January 2017	82.8%
1 to 28 February 2017	85.3%
1 to 31 March 2017	82.8%
1 to 30 April 2017	84.3%
1 to 31 May 2017	82.5%
1 to 30 June 2017	84.3%

Service availability

30 days

Page load time

22 July 20170.76s

Uptime

22 July 2017100%

Date Click to sort	Page load time Click to sort	Uptime Click to sort
23 June 2017	1,117ms	100%
24 June 2017	1,126ms	100%
25 June 2017	1,069ms	100%
26 June 2017	1,069ms	100%
27 June 2017	1,054ms	100%
28 June 2017	1,012ms	100%
29 June 2017	928ms	100%
30 June 2017	945ms	100%
1 July 2017	920ms	100%
2 July 2017	896ms	100%
3 July 2017	882ms	100%
4 July 2017	839ms	100%
5 July 2017	773ms	100%
6 July 2017	783ms	100%
7 July 2017	1,127ms	99.7%
8 July 2017	1,027ms	94.1%
9 July 2017	1,001ms	100%
10 July 2017	1,046ms	100%
11 July 2017	1,043ms	100%
12 July 2017	1,120ms	100%
13 July 2017	889ms	100%
14 July 2017	773ms	100%
15 July 2017	746ms	100%
16 July 2017	684ms	100%
17 July 2017	668ms	100%
18 July 2017	742ms	100%
19 July 2017	678ms	100%
20 July 2017	722ms	100%
21 July 2017	731ms	100%
22 July 2017	762ms	100%

24 hours

Page load time

5:00pm, 23 July 20170.87s

Uptime

5:00pm, 23 July 2017100%

Time Click to sort	Page load time Click to sort	Uptime Click to sort
6:00pm	807ms	100%
7:00pm	842ms	100%
8:00pm	824ms	100%
9:00pm	755ms	100%
10:00pm	823ms	100%
11:00pm	692ms	100%
12:00am	801ms	100%
1:00am	809ms	100%
2:00am	817ms	100%
3:00am	775ms	100%
4:00am	692ms	100%
5:00am	777ms	100%
6:00am	816ms	100%
7:00am	833ms	100%
8:00am	816ms	100%
9:00am	726ms	100%
10:00am	782ms	100%
11:00am	816ms	100%
12:00pm	823ms	100%
1:00pm	797ms	100%
2:00pm	723ms	100%
3:00pm	790ms	100%
4:00pm	831ms	100%
5:00pm	867ms	100%

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