Dashboard Patent renewals (F12)

This dashboard shows information about how the Patent renewals (F12) service is currently performing.

Transactions per year

426k

Apr 2016 to Mar 2017

+0.93% Jan to Dec 2016

Cost per year

£1.26m

Apr 2016 to Mar 2017

Cost per transaction

£2.95

Apr 2016 to Mar 2017

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Online Click to sort Bulk software Click to sort Paper Click to sort
1 to 30 September 2017 3,431 31,650 746
1 to 31 October 2017 3,540 33,008 1,198
1 to 30 November 2017 3,313 30,786 868
1 to 31 December 2017 3,406 39,739 819
1 to 31 January 2018 3,689 28,555 929
1 to 28 February 2018 3,186 24,164 806
Date Click to sort Online Click to sort Bulk software Click to sort Paper Click to sort
1 to 31 March 2017 3,665 38,584 1,174
1 to 30 April 2017 3,073 28,869 1,168
1 to 31 May 2017 3,383 26,049 1,109
1 to 30 June 2017 3,600 40,902 1,009
1 to 31 July 2017 3,441 31,330 1,027
1 to 31 August 2017 3,073 33,336 841
1 to 30 September 2017 3,431 31,650 746
1 to 31 October 2017 3,540 33,008 1,198
1 to 30 November 2017 3,313 30,786 868
1 to 31 December 2017 3,406 39,739 819
1 to 31 January 2018 3,689 28,555 929
1 to 28 February 2018 3,186 24,164 806

Digital take-up

What percentage of transactions were completed using the online service

February 201897.1%
Date Click to sort Digital take-up Click to sort
1 to 31 October 2017 96.8%
1 to 30 November 2017 97.5%
1 to 31 December 2017 98.1%
1 to 31 January 2018 97.2%
1 to 28 February 2018 97.1%
1 to 31 March 2018
Date Click to sort Digital take-up Click to sort
1 to 30 April 2017 96.5%
1 to 31 May 2017 96.4%
1 to 30 June 2017 97.8%
1 to 31 July 2017 97.1%
1 to 31 August 2017 97.7%
1 to 30 September 2017 97.9%
1 to 31 October 2017 96.8%
1 to 30 November 2017 97.5%
1 to 31 December 2017 98.1%
1 to 31 January 2018 97.2%
1 to 28 February 2018 97.1%
1 to 31 March 2018

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

9 to 15 Apr 201898.5%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
26 February 2018 96.4% 1 0 0 11 93
12 March 2018 97.4% 0 0 0 6 51
19 March 2018 95.1% 1 0 1 2 37
26 March 2018 95.8% 1 0 0 5 48
2 April 2018 91.5% 1 1 0 14 46
9 April 2018 98.5% 0 0 0 3 46
Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
28 April 2014 92.9% 0 0 0 2 5
5 May 2014 95% 0 0 1 2 17
12 May 2014 92% 0 0 1 6 18
19 May 2014 95.6% 0 0 0 7 33
26 May 2014 95.7% 0 0 0 8 38
2 June 2014 94.4% 0 1 0 8 40
9 June 2014 89.5% 0 2 0 2 15
16 June 2014 94.8% 0 1 0 2 21
23 June 2014 92% 0 0 0 17 36
30 June 2014 94.8% 0 0 0 9 34
7 July 2014 93.1% 1 0 0 7 32
14 July 2014 95.8% 0 0 0 8 40
21 July 2014 94.8% 0 0 0 11 42
28 July 2014 93.4% 0 0 1 12 40
4 August 2014 94.1% 0 1 0 9 41
11 August 2014 93.9% 0 0 0 11 34
18 August 2014 97.2% 0 0 0 6 47
25 August 2014 95.9% 1 0 0 7 59
1 September 2014 91.5% 2 0 0 14 49
8 September 2014 91.7% 0 0 2 11 32
15 September 2014 90% 3 0 2 6 44
22 September 2014 92.9% 1 0 1 15 57
29 September 2014 92.4% 1 0 1 22 68
6 October 2014 88.3% 3 2 0 13 48
13 October 2014 89.5% 1 2 1 11 40
20 October 2014 92.2% 0 1 1 21 60
27 October 2014 92.2% 2 0 1 17 66
3 November 2014 90.9% 1 0 1 18 46
10 November 2014 97.1% 0 0 0 6 46
17 November 2014 89.8% 0 0 5 15 41
24 November 2014 94% 1 0 2 17 85
1 December 2014 94.6% 0 0 2 13 63
8 December 2014 90.6% 3 1 1 7 52
15 December 2014 94.8% 0 0 3 8 56
22 December 2014 90% 0 0 4 12 34
29 December 2014 92.6% 1 0 3 5 42
5 January 2015 94.4% 0 0 1 12 49
12 January 2015 92.3% 0 2 1 15 57
19 January 2015 90.2% 2 0 3 12 49
26 January 2015 94.5% 0 0 4 10 68
2 February 2015 94% 0 1 0 9 40
9 February 2015 93.6% 0 0 4 9 53
16 February 2015 88.2% 5 0 1 11 53
23 February 2015 91.6% 3 0 1 18 73
2 March 2015 92% 2 0 1 14 58
9 March 2015 92.4% 1 0 1 12 45
16 March 2015 94% 0 0 2 10 46
23 March 2015 93.5% 0 1 3 14 70
30 March 2015 93.3% 1 0 3 8 55
6 April 2015 93.4% 0 0 0 15 42
13 April 2015 92.8% 0 0 2 17 54
20 April 2015 89.4% 3 0 6 12 64
27 April 2015 91.3% 5 0 2 12 84
4 May 2015 89.9% 0 2 1 25 54
11 May 2015 92.8% 1 0 0 13 45
18 May 2015 90.7% 1 1 4 16 61
25 May 2015 89.2% 2 2 5 16 68
1 June 2015 93.3% 0 0 2 16 57
8 June 2015 94.7% 0 1 1 7 48
15 June 2015 93.1% 1 1 0 10 50
22 June 2015 94.2% 1 1 0 14 74
29 June 2015 92.8% 2 2 2 15 94
6 July 2015 94.3% 2 0 0 6 53
13 July 2015 93.5% 1 1 1 12 66
20 July 2015 94.9% 0 1 1 13 73
27 July 2015 94.8% 0 1 4 8 78
3 August 2015 94.9% 1 0 0 8 50
10 August 2015 90.2% 2 0 0 16 43
17 August 2015 89.2% 2 0 2 10 37
24 August 2015 95% 0 1 0 11 58
31 August 2015 91.4% 2 0 2 9 48
7 September 2015 93% 2 0 0 12 57
14 September 2015 94% 1 0 1 9 51
21 September 2015 96.5% 0 0 0 5 31
28 September 2015 95.6% 1 0 0 12 77
5 October 2015 92.4% 1 1 0 19 64
12 October 2015 96.1% 0 1 1 6 62
19 October 2015 95.3% 0 0 0 18 77
26 October 2015 94.9% 0 0 2 17 83
2 November 2015 93.6% 1 0 0 16 61
9 November 2015 96.1% 0 0 0 8 43
16 November 2015 91.8% 1 0 0 20 52
23 November 2015 90.5% 1 0 4 25 67
30 November 2015 94% 1 1 1 12 72
7 December 2015 93.4% 0 0 0 16 45
14 December 2015 92.5% 0 2 1 10 47
21 December 2015 90.3% 2 1 4 7 53
28 December 2015 93.4% 0 1 1 8 39
4 January 2016 91.3% 3 0 2 11 62
11 January 2016 91.1% 0 1 1 22 52
18 January 2016 94.3% 0 0 1 19 72
25 January 2016 94.5% 0 0 1 16 65
1 February 2016 91.9% 1 0 1 19 56
8 February 2016 94.6% 0 0 0 12 44
15 February 2016 93.6% 0 0 2 17 63
22 February 2016 93.3% 0 0 7 17 91
29 February 2016 96.3% 1 0 0 8 72
7 March 2016 94.3% 0 0 1 14 55
14 March 2016 96.2% 0 0 0 11 62
21 March 2016 89.4% 4 2 3 14 76
28 March 2016 95.2% 0 0 1 20 93
4 April 2016 94.6% 0 1 0 10 49
11 April 2016 91.4% 2 2 0 14 63
18 April 2016 94.2% 1 0 1 15 74
25 April 2016 95.7% 0 1 1 14 94
2 May 2016 95.8% 0 0 1 9 56
9 May 2016 96.3% 0 0 1 8 59
16 May 2016 94.1% 0 0 2 11 51
23 May 2016 94.2% 0 1 3 15 85
30 May 2016 96.8% 0 0 0 12 82
6 June 2016 93.8% 1 0 0 15 60
13 June 2016 95.7% 0 0 0 13 62
20 June 2016 94.7% 1 0 1 10 64
27 June 2016 95.9% 1 0 0 16 106
4 July 2016 96.9% 0 0 0 8 56
11 July 2016 93.7% 1 1 1 9 59
18 July 2016 95.3% 0 0 1 13 66
25 July 2016 94.3% 1 0 2 14 80
1 August 2016 92.9% 1 0 3 15 69
8 August 2016 87.5% 5 0 0 10 45
15 August 2016 94.7% 1 0 0 12 63
22 August 2016 94.3% 0 0 1 8 35
19 September 2016 97.1% 0 0 0 10 75
3 October 2016 94.5% 1 0 0 11 56
10 October 2016 94% 0 0 3 11 57
17 October 2016 96.6% 0 0 0 10 64
24 October 2016 96.1% 0 0 0 15 81
31 October 2016 93.8% 0 0 3 12 58
7 November 2016 94.6% 1 0 0 8 47
14 November 2016 93.9% 1 0 2 10 61
21 November 2016 94% 2 0 0 12 69
28 November 2016 94.1% 2 0 0 16 83
5 December 2016 96.1% 0 0 1 10 65
12 December 2016 92.3% 1 0 2 9 43
19 December 2016 94.4% 0 0 1 9 39
26 December 2016 97.7% 0 0 0 5 49
2 January 2017 97.4% 0 0 0 7 60
9 January 2017 96.1% 0 0 0 11 60
16 January 2017 96% 0 0 1 9 58
23 January 2017 95.8% 0 0 2 13 86
30 January 2017 95% 2 0 2 9 92
6 February 2017 94.6% 0 0 2 11 57
13 February 2017 91.8% 1 0 0 21 54
20 February 2017 96.6% 1 0 0 7 74
27 February 2017 95.6% 0 0 2 14 86
6 March 2017 98.1% 0 0 0 5 61
13 March 2017 93.4% 1 0 0 14 53
20 March 2017 95.5% 1 0 1 14 96
27 March 2017 95.3% 2 0 0 8 75
3 April 2017 90.8% 1 0 0 3 15
24 April 2017 97.7% 0 0 0 2 20
1 May 2017 98.4% 0 0 0 5 74
29 May 2017 97% 0 0 0 6 44
10 July 2017 93.8% 0 0 0 3 9
4 September 2017 96.5% 0 0 0 11 68
25 September 2017 88.8% 1 0 1 3 15
2 October 2017 95.6% 1 0 0 9 64
30 October 2017 96.6% 0 0 1 9 71
6 November 2017 95.8% 0 0 0 10 49
13 November 2017 95% 0 0 0 3 12
27 November 2017 96.7% 0 0 0 13 85
4 December 2017 94.3% 1 1 0 13 73
11 December 2017 96.1% 0 0 1 9 61
25 December 2017 96.9% 0 0 0 2 14
1 January 2018 100% 0 0 0 0 2
8 January 2018 97.4% 0 0 0 3 26
15 January 2018 96.8% 1 0 0 6 70
22 January 2018 96.7% 0 0 0 8 52
29 January 2018 96.2% 0 0 1 16 101
5 February 2018 95.8% 0 0 0 10 50
12 February 2018 96.9% 0 0 0 8 57
19 February 2018 95.8% 0 0 1 3 26
26 February 2018 96.4% 1 0 0 11 93
12 March 2018 97.4% 0 0 0 6 51
19 March 2018 95.1% 1 0 1 2 37
26 March 2018 95.8% 1 0 0 5 48
2 April 2018 91.5% 1 1 0 14 46
9 April 2018 98.5% 0 0 0 3 46

Completion rate

What percentage of users completed the transaction

March 201884.3%
Date Click to sort Digital take-up Click to sort
1 to 31 October 2017 83.1%
1 to 30 November 2017 82.3%
1 to 31 December 2017 85.8%
1 to 31 January 2018 83.1%
1 to 28 February 2018 85.1%
1 to 31 March 2018 84.3%
Date Click to sort Digital take-up Click to sort
1 to 30 April 2017 84.3%
1 to 31 May 2017 82.5%
1 to 30 June 2017 84.3%
1 to 31 July 2017 84.1%
1 to 31 August 2017 83.5%
1 to 30 September 2017 83.1%
1 to 31 October 2017 83.1%
1 to 30 November 2017 82.3%
1 to 31 December 2017 85.8%
1 to 31 January 2018 83.1%
1 to 28 February 2018 85.1%
1 to 31 March 2018 84.3%

Service availability

30 days

Page load time

22 Apr 20180.83s

Date Click to sort Page load time Click to sort Uptime Click to sort
17 April 2018 709ms 100%
18 April 2018 723ms 100%
19 April 2018 849ms 100%
20 April 2018 882ms 100%
21 April 2018 869ms 100%
22 April 2018 833ms 100%

Uptime

22 Apr 2018100%

Date Click to sort Page load time Click to sort Uptime Click to sort
17 April 2018 709ms 100%
18 April 2018 723ms 100%
19 April 2018 849ms 100%
20 April 2018 882ms 100%
21 April 2018 869ms 100%
22 April 2018 833ms 100%
Date Click to sort Page load time Click to sort Uptime Click to sort
24 March 2018 973ms 100%
25 March 2018 1,121ms 100%
26 March 2018 1,038ms 100%
27 March 2018 1,020ms 100%
28 March 2018 1,105ms 100%
29 March 2018 1,134ms 100%
30 March 2018 1,416ms 100%
31 March 2018 1,231ms 100%
1 April 2018 1,154ms 100%
2 April 2018 1,112ms 100%
3 April 2018 1,243ms 100%
4 April 2018 1,028ms 100%
5 April 2018 897ms 100%
6 April 2018 961ms 100%
7 April 2018 855ms 100%
8 April 2018 867ms 100%
9 April 2018 861ms 100%
10 April 2018 935ms 100%
11 April 2018 797ms 100%
12 April 2018 834ms 100%
13 April 2018 768ms 100%
14 April 2018 722ms 98.6%
15 April 2018 762ms 100%
16 April 2018 808ms 99%
17 April 2018 709ms 100%
18 April 2018 723ms 100%
19 April 2018 849ms 100%
20 April 2018 882ms 100%
21 April 2018 869ms 100%
22 April 2018 833ms 100%

24 hours

Page load time

11:00pm, 22 Apr 20180.80s

Time Click to sort Page load time Click to sort Uptime Click to sort
6:00pm 873ms 100%
7:00pm 945ms 100%
8:00pm 1,526ms 100%
9:00pm 793ms 100%
10:00pm 870ms 100%
11:00pm 802ms 100%

Uptime

11:00pm, 22 Apr 2018100%

Time Click to sort Page load time Click to sort Uptime Click to sort
6:00pm 873ms 100%
7:00pm 945ms 100%
8:00pm 1,526ms 100%
9:00pm 793ms 100%
10:00pm 870ms 100%
11:00pm 802ms 100%
Time Click to sort Page load time Click to sort Uptime Click to sort
12:00am 884ms 100%
1:00am 866ms 100%
2:00am 805ms 100%
3:00am 782ms 100%
4:00am 776ms 100%
5:00am 743ms 100%
6:00am 712ms 100%
7:00am 752ms 100%
8:00am 698ms 100%
9:00am 792ms 100%
10:00am 839ms 100%
11:00am 790ms 100%
12:00pm 755ms 100%
1:00pm 698ms 100%
2:00pm 789ms 100%
3:00pm 794ms 100%
4:00pm 843ms 100%
5:00pm 856ms 100%
6:00pm 873ms 100%
7:00pm 945ms 100%
8:00pm 1,526ms 100%
9:00pm 793ms 100%
10:00pm 870ms 100%
11:00pm 802ms 100%

Data for renewals of patent intellectual property rights.

Help us improve GOV.UK

The form on this page is for reporting problems with this dashboard.

If you've had problems with the service that this dashboard is providing data for, please send details to the team responsible for the service.

Don't include personal or financial information, eg your National Insurance number or credit card details.